Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer – Docrio, Matters & Intakes

Company: Litify

Location: Anywhere, USA

Job Type: Full-time

Category: Product Design / User Experience (UX) Operations

Date Posted: May 22, 2026

Experience Level: Senior (5+ years)

Remote Status: Remote OK

🚀 Role Summary

• Lead end-to-end product design initiatives for key Litify products, including Docrio and Matters & Intakes, ensuring a seamless user experience for legal operations professionals.

• Drive customer research and user engagement strategies to inform design decisions and product development within a B2B SaaS and enterprise software context.

• Develop high-fidelity designs, interactive prototypes, and detailed workflows, emphasizing strong information architecture and interaction design principles for complex B2B SaaS applications.

• Collaborate closely with Product Management and Engineering teams to translate business requirements into intuitive and feasible design solutions, contributing to the overall product strategy and design system.

📝 Enhancement Note: This role is framed within the context of "UX Operations" as it involves significant collaboration with Product Management, Engineering, Sales, Professional Services, and Customer Success, common in operationalizing design within a company. The focus on B2B SaaS, enterprise software, and legal workflows suggests a need for a robust understanding of operational processes and user journeys within regulated industries.

📈 Primary Responsibilities

• Own the complete design lifecycle for features within Docrio (Document Management & Generation) and Matters & Intakes, from initial problem framing and user research to high-fidelity design, prototyping, and release quality assurance.

• Conduct in-depth customer research, including user interviews and usability testing sessions, with target users such as attorneys, paralegals, and legal operations professionals to uncover pain points and validate design concepts.

• Design complex, data-dense, and multi-step workflows that accommodate the stringent compliance, audit trail, and permission requirements inherent in legal operations.

• Partner with Product Management and Engineering teams to define requirements, scope projects, resolve ambiguities, and ensure the technical feasibility and performance of design solutions.

• Collaborate with Sales, Professional Services, and Customer Success teams to gain insights into customer challenges, implementation realities, and market needs, ensuring designs are practical and impactful.

• Represent Litify in customer-facing design reviews, research sessions, and product demonstrations, acting as a subject matter expert for the assigned product areas.

• Contribute to the broader design team's best practices by actively participating in design critiques, research reviews, and the ongoing development and refinement of the company's design system.

• Design for new and evolving product areas, including AI-driven features, maintaining a forward-thinking approach to user experience innovation.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to design, integrating research, ideation, and execution. The explicit mention of partnering with Sales, Professional Services, and Customer Success highlights the operational aspect of design, ensuring solutions are not just user-friendly but also commercially viable and supportable within the company's broader GTM and customer success motions.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field is preferred, or equivalent practical experience.

Experience: 5+ years of dedicated product design or UX design experience, with a significant portion focused on B2B SaaS, enterprise software, or other workflow-heavy applications.

Required Skills:

• Proven experience leading end-to-end design processes for complex software products, from discovery to delivery.

• Strong portfolio showcasing data-dense, multi-step workflows with exceptional interaction design and information architecture skills.

• Demonstrated ability to frame problems, explore design solutions, consider trade-offs, and assess outcomes.

• Proficiency in Figma for wireframing, prototyping, and high-fidelity design.

• Working knowledge of HTML, CSS, and web accessibility standards (WCAG) to effectively communicate with engineering teams.

• Experience planning and executing customer research, including user interviews and usability testing.

• Ability to manage multiple workstreams concurrently within an Agile development process.

Preferred Skills:

• Experience designing for legal tech, document management, document generation, case management, CRM, or other regulated industries (e.g., healthcare, financial services).

• Experience designing on or extending enterprise platforms like Salesforce, particularly with established design systems and custom component development.

• Familiarity with AI features and their design implications within enterprise software.

• Experience contributing to or building design systems.

📝 Enhancement Note: The emphasis on a "portfolio of data-dense, multi-step workflows" and experience with B2B SaaS/enterprise software signals a need for candidates who understand complex operational processes and can translate them into user-friendly interfaces. The preference for legal tech or Salesforce experience indicates a strong advantage for candidates familiar with specific industry challenges and platform ecosystems common in enterprise operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing at least three distinct projects that demonstrate end-to-end UX design ownership for B2B SaaS or enterprise workflow-heavy software.

• For each project, clearly articulate the initial problem statement, the user research methodology employed, the design considerations and trade-offs made, and the assessed outcome or impact.

• Highlight examples of complex data visualization, multi-step form design, and intricate workflow orchestration within your portfolio.

• Demonstrate proficiency in information architecture and interaction design through visual examples and case study narratives.

Process Documentation:

• Showcase examples of how you documented design processes, including user research plans, usability test reports, and workflow diagrams.

• Provide evidence of your ability to translate user needs and business requirements into clear, actionable design specifications for development teams.

• Illustrate your approach to integrating feedback from cross-functional teams (Product, Engineering, Sales, CS) into the design iteration process.

• Demonstrate understanding of Agile methodologies and how design processes adapt within sprint cycles.

📝 Enhancement Note: The requirement for a portfolio focused on "data-dense, multi-step workflows" and "how you framed the problem, what you considered and ruled out, and how you assessed the outcome" is crucial for this role. Operations candidates should prepare to showcase projects where they've demonstrably improved efficiency, reduced errors, or streamlined complex processes through UX design.

💵 Compensation & Benefits

Salary Range: $125,000 - $145,000 USD per year.

Benefits:

• Bonus eligibility.

• Comprehensive benefits package (details not specified, but typically includes health, dental, vision insurance, retirement plans, paid time off, etc., standard for US-based tech companies).

• Opportunities for professional development and growth.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week. The remote nature of the role may offer some flexibility in scheduling, but consistent availability for team collaboration and meetings is required.

📝 Enhancement Note: The provided salary range of $125,000 - $145,000 USD for a Senior UX Designer in the US aligns with industry benchmarks for experienced professionals in the tech sector, particularly in roles requiring specialized B2B SaaS and enterprise design skills. The explanation provided by Litify regarding pay rate decisions (qualifications, experience, skill set, internal equity) is standard practice for transparent compensation discussions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Legal Technology (LegalTech). Litify operates within the legal sector, providing a comprehensive platform that helps law firms manage their cases, clients, and documents more effectively. This industry demands high standards for data security, compliance, and workflow accuracy, which directly influences product design and user experience.

Company Size: Litify is likely a mid-sized to growing tech company. While specific numbers aren't provided, the presence of a UX Manager and multiple product areas suggests a structured organization with dedicated teams for product development and design. This size often offers a balance between established processes and opportunities for individual impact.

Founded: Litify was founded with the mission to transform how law firms operate. Understanding the company's founding principles can provide insight into its core values, such as innovation, customer focus, and a commitment to improving legal practice efficiency.

Team Structure:

• The UX team likely consists of a UX Manager and several Senior UX Designers, each potentially owning specific product areas like Docrio and Matters & Intakes.

• Designers are expected to work closely with dedicated Product Managers and Engineering teams for each product.

Methodology:

• Data-Driven Design: Emphasis on customer research, usability testing, and analyzing user behavior to inform design decisions.

• Agile Development: Design processes are integrated within an Agile framework, requiring adaptability and iterative design.

• Design System: Contribution to and utilization of a unified design system to ensure consistency and efficiency across products.

• Workflow Optimization: A core focus on improving complex operational workflows for legal professionals.

Company Website: https://www.litify.com/

📝 Enhancement Note: Litify's focus on the legal industry means that the company culture and product design must prioritize accuracy, reliability, and compliance. This context is vital for a UX Designer aiming to understand the operational challenges and user needs within this specific vertical. The "UX Operations" aspect is amplified by the need for close alignment with GTM teams.

📈 Career & Growth Analysis

Operations Career Level: This role is defined as a "Senior UX Designer." This implies a level of autonomy, strategic input, and leadership within design initiatives. A Senior Designer is expected to mentor junior team members, influence product direction, and tackle complex design challenges independently. The role's scope across multiple products (Docrio, Matters & Intakes) further elevates its seniority.

Reporting Structure: The Senior UX Designer reports to the UX Manager. This structure provides guidance, mentorship, and oversight, while allowing the Senior Designer significant ownership of their product areas. Collaboration with Product Management and Engineering leads within their respective product teams is also a key aspect of the day-to-day reporting and collaboration environment.

Operations Impact: The UX Designer's work directly impacts the operational efficiency and effectiveness of law firms. By simplifying complex workflows, improving document management, and streamlining intake processes, this role contributes to Litify's core value proposition: transforming legal operations. Successful designs can lead to increased customer adoption, retention, and satisfaction, thereby driving revenue and market share.

Growth Opportunities:

• Leadership Development: Potential to grow into a Lead UX Designer role, managing larger product areas or even a team of designers, and taking on more strategic product vision responsibilities.

• Specialization: Opportunity to deepen expertise in LegalTech, document management, AI features, or enterprise platform design (like Salesforce ecosystem).

• Cross-Functional Advancement: Exposure to product management, engineering leadership, and GTM strategies can open doors to product ownership or strategy roles within Litify.

• Mentorship: Opportunity to mentor junior designers and contribute to the growth of Litify's design practice.

📝 Enhancement Note: The "Senior" title and responsibility for multiple products indicate a role with significant growth potential, moving beyond execution to strategic influence. For operations professionals, understanding how UX impacts the usability and efficiency of business processes is key to appreciating the impact of this role.

🌐 Work Environment

Office Type: The job is listed as "Remote OK" with the primary location listed as "Anywhere, USA." This suggests a predominantly remote-first or remote-friendly work environment, which is common in the tech industry, especially for roles like UX design.

Office Location(s): While the specific office locations are not detailed, the "Anywhere, USA" designation implies that candidates from across the United States are eligible. Litify may have a headquarters or key office location, but the role is not tied to a specific physical presence for the candidate.

Workspace Context:

• Remote Collaboration: Expect a highly collaborative remote environment. This will involve extensive use of digital tools for communication, design sharing, and project management.

• Tooling: Access to standard design and collaboration tools (Figma, Slack, Jira, video conferencing) is expected.

• Team Interaction: Regular virtual meetings, design critiques, and cross-functional syncs will be essential for staying connected and aligned with Product, Engineering, and other stakeholders. The role requires proactive engagement to build strong working relationships remotely.

Work Schedule: While the standard working hours are likely around 40 per week, the remote nature may offer some flexibility. However, candidates must be available for core business hours to facilitate collaboration with teams across different time zones within the US, particularly during Agile ceremonies and critical project phases.

📝 Enhancement Note: A remote work environment for a Senior UX Designer emphasizes the need for strong self-management, proactive communication, and proficiency with remote collaboration tools. The "Anywhere, USA" location suggests a distributed team, requiring careful consideration of time zone overlaps for effective collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your resume and portfolio to assess basic qualifications and experience.

• Portfolio Presentation: Be prepared to walk through your portfolio, focusing on 2-3 key projects that best demonstrate your experience with B2B SaaS, complex workflows, and impact on user outcomes. Highlight your problem-framing, research, design process, and measurable results.

• Design Challenge/Case Study: You may be given a design challenge or asked to elaborate on a specific case study from your portfolio in more detail. This will assess your problem-solving skills, design thinking, and ability to articulate your decisions.

• Team Interviews: Interviews with Product Managers, Engineering leads, and potentially other UX designers to evaluate your technical skills, collaboration style, and cultural fit. Expect questions about your experience with Agile, design systems, and working with cross-functional teams.

• Manager Interview: A final interview with the UX Manager to discuss your career aspirations, leadership potential, and alignment with Litify's culture and team dynamics.

Portfolio Review Tips:

• Curate Strategically: Select projects that directly align with the requirements: B2B SaaS, complex workflows, data-dense UIs, and demonstrable user impact. Legal tech or Salesforce experience projects are highly advantageous.

• Tell a Story: For each project, clearly articulate the "why," "what," and "how." Explain the business problem, user needs, your specific role, your design process (research, ideation, iteration), and the eventual outcome or lessons learned.

• Quantify Impact: Whenever possible, include metrics that demonstrate the success of your designs (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores, decreased support tickets related to the feature).

• Showcase Process: Include artifacts like user flows, wireframes, prototypes, and research findings to illustrate your thought process and methodology.

• Be Concise: While thorough, ensure your presentation is focused and respects the interviewer's time.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly understand the problem space, target users, and business goals.

• Focus on Process: Demonstrate your structured approach to problem-solving, even if you can't fully complete a design. Think out loud, ask clarifying questions, and outline your proposed steps.

• Prioritize: Identify the most critical aspects of the challenge and focus your efforts there. For this role, consider how to handle data density and complex legal workflows.

• Communicate Trade-offs: Be prepared to discuss the decisions you would make and the trade-offs involved, especially concerning technical feasibility, user experience, and business objectives.

📝 Enhancement Note: The emphasis on a portfolio of "data-dense, multi-step workflows" and the need to discuss "what you considered and ruled out" points to interviewers assessing a candidate's ability to handle complexity and make informed, defensible design decisions crucial for operational software.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, prototyping, high-fidelity design, and collaboration. Proficiency is essential.

• Prototyping Tools: Figma's built-in prototyping capabilities are key. Experience with other prototyping tools may be beneficial but Figma is primary.

• User Research Platforms: Tools like UserTesting.com, Lookback, or similar for remote usability testing and interviews.

• Design System Management: Proficiency in adhering to and potentially contributing to a design system.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics or Amplitude for understanding user behavior on web applications.

• Product Analytics: Understanding how to leverage data from product analytics platforms to inform design decisions and measure impact.

• Data Visualization: Ability to interpret and present data effectively, potentially using tools like Tableau or Power BI for understanding user metrics.

CRM & Automation:

• CRM Platforms (Salesforce): Experience designing for or alongside enterprise CRM platforms like Salesforce is a significant plus. Understanding CRM data structures and workflows is valuable.

• Project Management Tools: Jira is commonly used in Agile environments for tracking tasks, sprints, and user stories, which designers will interact with.

• Collaboration Tools: Slack for communication, Confluence for documentation, and Google Workspace/Microsoft 365 for general productivity.

📝 Enhancement Note: The explicit mention of Figma, HTML/CSS understanding, and experience with enterprise platforms like Salesforce strongly indicates the technology stack. For operations roles, understanding how design tools integrate with CRM, project management, and analytics platforms is crucial for seamless workflow implementation.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and solving the problems of legal professionals, driving user satisfaction and product adoption.

• Data-Driven Decision Making: Utilizing research, analytics, and user feedback to guide design choices and measure success.

• Collaboration & Transparency: Working effectively with cross-functional teams (Product, Engineering, Sales, CS) and openly sharing design processes and rationale.

• Efficiency & Excellence: A drive to create intuitive, performant, and reliable software that optimizes legal operations and minimizes errors.

• Continuous Improvement: A mindset of iterating on designs, learning from feedback, and contributing to the evolution of the design system and product.

Collaboration Style:

• Cross-Functional Partnership: Designers are embedded within product teams, working daily with Product Managers and Engineers.

• Design Critique: Regular participation in design critiques to provide and receive constructive feedback, fostering a culture of shared learning and improvement.

• Open Communication: Encouragement of direct and clear communication, whether discussing design decisions with executives, engineers, or customers.

• Team Support: A willingness to help teammates and contribute to a supportive and collaborative design environment.

📝 Enhancement Note: The emphasis on collaboration with Product, Engineering, Sales, and Customer Success highlights the "operations" aspect of this UX role. It's not just about creating beautiful interfaces but ensuring those interfaces function effectively within the broader business and customer lifecycle processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Navigating the intricate, data-heavy, and compliance-driven nature of legal workflows requires meticulous attention to detail and a deep understanding of user context.

• Balancing Innovation with Stability: Introducing new features, such as AI capabilities, while ensuring the reliability and stability of core legal operations processes.

• Cross-Product Consistency: Maintaining a cohesive user experience across multiple distinct products (Docrio, Matters & Intakes) requires strong information architecture and design system governance.

• Remote Collaboration Dynamics: Effectively collaborating and building strong relationships with distributed teams across different functions and time zones.

Learning & Development Opportunities:

• LegalTech Specialization: Deepen expertise in the nuances of legal practice management and technology.

• Enterprise Platform Design: Gain extensive experience with large-scale enterprise platforms and design systems, potentially including Salesforce ecosystem integrations.

• AI in UX: Explore and design for emerging AI features within enterprise applications.

• Leadership Skills: Develop mentorship capabilities and take on more strategic product design leadership roles.

• Industry Exposure: Attend legal tech conferences or UX industry events to stay abreast of trends and best practices.

📝 Enhancement Note: The challenges highlight the need for a UX designer who can operate effectively within a structured, regulated industry and contribute to the operational efficiency of clients. The growth opportunities point towards specialization and leadership within the UX domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex, data-dense workflow for a B2B SaaS product. What were the key challenges, and how did you approach them?" (Focus on problem framing, user research, iteration, and impact.)

• "How do you balance the needs of different stakeholders (e.g., Product, Engineering, Sales, Legal Operations users) when designing a new feature?" (Highlight your collaboration and communication strategies, and how you've managed competing priorities.)

Company & Culture Questions:

• "What interests you about Litify and the legal tech industry specifically?" (Research Litify's mission, values, and recent news. Show genuine interest in solving problems for law firms.)

• "How do you approach giving and receiving design critique?" (Emphasize your openness to feedback, constructive communication style, and commitment to improving designs collaboratively.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each selected project, follow a clear story arc: Problem -> Research -> Solution -> Outcome.

• Highlight Your Process: Show, don't just tell. Include wireframes, user flows, prototypes, and research findings to illustrate your thinking.

• Quantify Impact: Use metrics to demonstrate the success of your designs, focusing on improvements in efficiency, usability, or user satisfaction relevant to operations.

• Address Constraints: Be ready to discuss how you handled technical limitations, design system constraints, or specific industry regulations.

• Engage Your Audience: Make it a conversation. Ask questions, gauge their interest, and be prepared to dive deeper into specific aspects of your work.

📝 Enhancement Note: Interview preparation should focus on showcasing how the candidate's UX skills translate into tangible improvements in operational efficiency and effectiveness for Litify's clients. Demonstrating an understanding of B2B SaaS, complex workflows, and the legal industry is paramount.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Greenhouse link, ensuring your resume and portfolio are up-to-date and easily accessible.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 projects that best exemplify your experience with B2B SaaS, complex data-dense workflows, and impact on user efficiency, particularly if you have legal tech or Salesforce experience. Clearly articulate your problem-solving process and measurable outcomes.

• Resume Optimization: Ensure your resume clearly states your years of experience, proficiency in Figma, and any relevant experience in enterprise software, legal tech, or working with design systems. Use keywords from the job description.

• Interview Preparation: Practice articulating your design decisions, research methodologies, and collaboration approach. Be ready to discuss your experience with Agile processes and how you handle feedback.

• Company Research: Familiarize yourself with Litify's products (Docrio, Matters & Intakes), their mission, and the legal tech landscape to demonstrate your understanding of the business context and user base.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.