Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: INFOYA

Location: Toronto, Ontario, Canada

Job Type: Full time

Category: User Experience (UX) / User Interface (UI) Design Operations

Date Posted: July 31, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid (2 days in office)

🚀 Role Summary

• Lead the conceptualization, design, and delivery of elegant digital solutions that address complex business, technical, and customer challenges.

• Drive user-centered design principles and influence overall UX strategy by leveraging advanced knowledge of user experience principles and research methodologies.

• Foster strong cross-functional partnerships with Product, IT, and fellow UX team members, acting as the primary advocate for the customer's perspective.

• Enhance existing digital products and maintain high design standards by creating compelling visual design and product elements, adhering to established style guides.

📝 Enhancement Note: This role is positioned as a "New position – current requirement," indicating a strategic need for enhanced UX capabilities within INFOYA. The emphasis on "blending quant and qual research and insights, data and solid intuition" highlights a data-driven and analytical approach to design, crucial for operations-focused roles. The direct mention of improving the user experience of "The Home Depot digital product" suggests a strong connection to e-commerce or retail operations, requiring an understanding of customer journeys and conversion optimization.

📈 Primary Responsibilities

• Strategy & Planning (20%):

  • Identify opportunities to optimize and improve the design and delivery processes within the UX team.
  • Influence business and product leadership, guiding cross-functional teams in adopting and executing user-centered design practices.
  • Contribute to the development, maintenance, and continuous improvement of efficient and effective usability processes, documentation, and workflows.
  • Lead design projects from inception to completion, shaping the overall UX strategy based on expert knowledge of user experience principles and research methods.
  • Utilize evaluative techniques to iteratively improve product usability and user satisfaction.

• Delivery & Execution (70%):

  • Collaborate closely with UX, Product, and IT project team members to deeply understand business processes and requirements, translating them into intuitive user interfaces.
  • Create impactful visual designs and product elements for user interfaces, ensuring alignment with user research findings and industry best practices.
  • Actively participate in Agile development methodologies, including sprint planning, daily stand-ups, sprint retrospectives, and sprint demos.
  • Partner effectively with UX analysts, designers, copywriters, and product managers to define scenarios, craft end-to-end experiences, and design user screens.
  • Strictly adhere to The Home Depot Canada/homedepot.ca digital style guide, ensuring consistency in all UI elements such as buttons, fonts, forms, tables, colors, icons, and navigation.
  • Clearly present UX/UI concepts and designs to stakeholders for feedback, approval, and subsequent implementation.

• People & Mentorship (10%):

  • Provide support to fellow design team members, particularly in tackling complex or technical design tasks.

  • Offer mentorship and guidance to non-UX associates, introducing them to UX principles and practices.

  • Coach junior associates in core UX activities, fostering their professional development within the design discipline.

📝 Enhancement Note: The breakdown of responsibilities into Strategy, Delivery, and People reflects a senior-level role requiring both strategic input and hands-on execution, common in operations leadership. The explicit mention of Agile participation and adherence to a digital style guide points to a structured, process-oriented environment, critical for maintaining operational efficiency and brand consistency. The "10% People" component emphasizes a leadership and mentorship expectation, typical for senior roles driving team growth and knowledge transfer in operations.

🎓 Skills & Qualifications

Education: [Specific degree requirements are not explicitly stated but a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for this level of experience.]

Experience:

• Minimum of 6 years of progressive experience as a UX Designer, with a demonstrated track record of successful project delivery.

• Proven experience in leading design projects and influencing UX strategy within cross-functional teams.

• Experience working within Agile development frameworks and participating in all phases of the sprint cycle. Required Skills:

• Figma Proficiency: Expert-level skill in using Figma for wireframing, prototyping, UI design, and component-based design systems.

• Miro Proficiency: Advanced ability to leverage Miro for collaborative ideation, user journey mapping, brainstorming, and workshop facilitation.

• User Research & Testing: Deep understanding and practical application of user-testing methodologies (e.g., usability testing, A/B testing, user interviews) and qualitative/quantitative research techniques.

• Data Analysis for UX: Demonstrated experience in analyzing user data, research findings, and performance metrics to derive actionable UX insights and inform design decisions.

• Cross-functional Collaboration: Exceptional ability to build strong partnerships and communicate effectively with Product Managers, Engineers, Marketing, and other stakeholders.

• Problem-Solving & Critical Thinking: Strong analytical skills with a proven ability to dissect complex problems, identify root causes, and develop innovative, user-centric solutions.

• Organizational & Time Management: Excellent abilities in managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines within a fast-paced environment.

• Communication & Presentation: Superior verbal and written communication skills, with the ability to articulate design concepts, rationale, and research findings clearly and persuasively to diverse audiences.

• Knowledge of Project & Change Management: Understanding of principles that support effective project execution and managing the adoption of new designs or processes.

Preferred Skills:

• Experience with design systems development and maintenance.

• Familiarity with UX playbooks and best practices for enterprise-level applications.

• Knowledge of accessibility standards (e.g., WCAG) and their implementation in design.

• Experience in the e-commerce or retail industry, specifically related to digital product optimization.

• Understanding of front-end development principles to better collaborate with engineering teams.

📝 Enhancement Note: The emphasis on specific tools like Figma and Miro, alongside user research, data analysis, and cross-functional collaboration, is critical for a Senior UX Designer in an operations context. These skills directly contribute to efficient product development, effective user adoption, and measurable business outcomes. The requirement for experience with UX playbooks and user-testing methodologies suggests a need for standardized, repeatable processes to ensure quality and consistency in design output.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Complex Problem-Solving: Showcase 2-3 in-depth case studies detailing how you approached and solved complex business or user problems through design. Each case study should clearly articulate the problem, your role, the design process, the solutions implemented, and the measurable outcomes.

• Demonstration of Design Process: Illustrate your end-to-end design process, from research and ideation to prototyping and final UI design. Highlight how you incorporated user feedback and data throughout the lifecycle.

• Tool Proficiency Showcase: Evidence of proficiency in Figma and Miro, demonstrating their effective use in wireframing, prototyping, user flow mapping, and collaborative ideation.

• Impact Metrics & ROI: Quantify the impact of your design work whenever possible. Include metrics related to user satisfaction, conversion rates, task completion times, error reduction, or other relevant business KPIs. Show how your designs contributed to business goals.

Process Documentation:

• Workflow Design & Optimization: Examples of how you have contributed to or led the design and optimization of UX workflows, including collaboration with cross-functional teams and integration with Agile processes.

• Usability Process Improvement: Evidence of contributions to the development, maintenance, or enhancement of usability testing processes, documentation, and best practices.

• Adherence to Standards: Demonstrate understanding and application of design standards, such as style guides, component libraries, or design systems, ensuring consistency and efficiency in execution.

📝 Enhancement Note: For a Senior UX Designer role, the portfolio is paramount. It serves as tangible proof of their ability to translate complex requirements into functional and elegant designs, directly impacting operational efficiency and user engagement. The emphasis on "measurable outcomes" and "ROI" aligns with the core tenets of revenue and sales operations, where design choices must demonstrably contribute to business objectives.

💵 Compensation & Benefits

Salary Range: $90,000 to $95,000 CAD per year.

Benefits:

• Comprehensive Health Coverage: Includes medical, dental, and vision insurance plans.

• Retirement Savings Plan: Potential for a company-matched retirement savings plan (e.g., RRSP or similar).

• Paid Time Off: Generous vacation days, personal days, and paid holidays.

• Professional Development: Opportunities for training, workshops, conferences, and certifications related to UX/UI design and operations.

• Hybrid Work Arrangement: Offers flexibility with 2 days per week in the Toronto office, balancing collaboration with personal work-life balance.

• Employee Assistance Program: Access to confidential counseling and support services.

Working Hours: Standard full-time hours, likely around 40 hours per week, with potential for flexibility depending on project demands and team needs. The hybrid model supports a structured work schedule with designated in-office collaboration days.

📝 Enhancement Note: The salary range of $90,000-$95,000 CAD for a Senior UX Designer in Toronto is within the typical market range for experienced professionals in this field, reflecting the demand for skilled design talent. The benefits listed are standard for full-time roles and support employee well-being and professional growth. The note about compensation varying based on "local market conditions and geographic location" is a standard disclaimer, and the mention of "no AI technology" for application review is a notable differentiator for INFOYA.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Retail (implied by "The Home Depot digital product" and INFOYA's presence in the tech sector). INFOYA likely provides