Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: GTT

Location: US Texas Metro Remote (with potential for Colorado)

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: May 13, 2026

Experience Level: Mid-Senior Level (3-6 years required, 5-10 years estimated)

Remote Status: Hybrid (1 in-office day per week for Denver-based candidates)

🚀 Role Summary

• This role is pivotal in shaping the end-to-end channel partner experience, requiring a deep understanding of user needs and business objectives within a B2B enterprise context.

• You will be responsible for conducting comprehensive user research and leveraging behavioral data to drive informed design decisions and facilitate rapid iteration cycles.

• The position involves creating detailed information architecture (IA), user flows, and interactive prototypes to streamline and simplify complex processes for business stakeholders, product managers, and engineers.

• A key aspect of this role includes actively contributing to and evolving GTT's Figma component library, ensuring consistency and efficiency across design projects.

• The Senior UX Designer will need to expertly balance visual design aesthetics with functional interaction design, focusing on both how the product looks and how it performs.

📝 Enhancement Note: The provided job description is for a UX Designer, not an operations role. This enhancement will focus on translating the UX responsibilities into a format that highlights transferable skills and considerations relevant to operations professionals, such as process optimization, system thinking, and data-driven decision-making. The "channel partner experience" aspect suggests a focus on B2B customer/partner journeys, which often involves complex systems and workflows analogous to internal operations.

📈 Primary Responsibilities

• Lead the design and implementation of user-centric solutions for the channel partner ecosystem, from initial concept through to execution and post-launch analysis.

• Conduct rigorous user research, including interviews, surveys, and usability testing, to gather actionable insights that inform design strategy and product development.

• Develop comprehensive user flows, wireframes, and interactive prototypes using tools like Figma to visualize complex processes and demonstrate proposed solutions.

• Collaborate effectively with cross-functional teams, including Product Management, Engineering, and other UX designers, to ensure cohesive product development and alignment with business goals.

• Maintain and expand the company's design system and Figma component library, ensuring adherence to established standards, accessibility guidelines, and best practices for scalability and reuse.

• Translate complex business requirements and technical constraints into intuitive and effective user interfaces, with a strong emphasis on usability heuristics and design principles.

• Facilitate and lead design thinking workshops and ideation sessions with stakeholders to drive consensus and align on project objectives and solutions.

• Perform design QA to ensure the fidelity and functionality of implemented designs match the approved specifications.

• Contribute to the continuous improvement of design processes, tools, and methodologies within the team.

📝 Enhancement Note: While the primary responsibilities are UX-focused, they involve core operational concepts like process simplification, system design (IA, flows), data utilization (research, metrics), and cross-functional collaboration, all critical in operations roles. The emphasis on "end-to-end channel partner experience" indicates a need for understanding complex stakeholder journeys and system interactions, akin to internal GTM operations.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction (HCI), Human Factors, or a related field, or equivalent practical experience.

Experience: 3–6 years of professional experience as a UX Designer, Product Designer, or in a similar role, with a demonstrable track record of shipping B2B or enterprise-level products.

Required Skills:

• Strong understanding and practical application of UX Laws, Usability Heuristics, and core Design Principles.

• Proficiency in creating Information Architecture (IA), user flows, and interactive prototypes to map out complex user journeys.

• Demonstrated ability to conduct user research (qualitative and quantitative) and translate findings into actionable design insights.

• Expertise in Figma for UI design, prototyping, and collaboration.

• Experience with design systems and component libraries, including their creation, maintenance, and application.

• Solid understanding of accessibility principles (e.g., WCAG) and their integration into design workflows.

• Proven ability to collaborate effectively with product managers, engineers, and business stakeholders in an agile environment.

• Strong visual design skills with a keen eye for aesthetics and detail.

• Ability to work comfortably in ambiguous situations and make fast, informed decisions.

• Excellent communication and presentation skills, with the ability to articulate design decisions and user insights clearly and concisely.

Preferred Skills:

• Experience in B2B SaaS, telecom, or networking industries.

• Experience working on distributed teams across multiple time zones.

• Familiarity with design QA processes and collaboration with development teams.

• Experience using AI-augmented design workflows and tools like ChatGPT or Claude.

• Experience with user testing platforms such as Maze or Sprig.

• Knowledge of Adobe Creative Suite or other relevant design tools.

📝 Enhancement Note: The required skills highlight a strong analytical and systematic approach to problem-solving, which is directly transferable to operations roles. The emphasis on "design systems" and "component libraries" mirrors the need for standardized processes and scalable solutions in operations. Proficiency in tools like Jira and Mural indicates experience with workflow management and collaborative problem-solving, common in operations environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio showcasing shipped work that demonstrates real-world impact and problem-solving capabilities.

• Clear examples of end-to-end design processes, from initial research and ideation through to final execution and iteration.

• Case studies detailing how you simplified complex processes or improved user journeys, ideally within a B2B or enterprise context.

• Demonstrations of your ability to apply UX Laws, Usability Heuristics, and Design Principles to achieve measurable user or business outcomes.

• Evidence of experience with design systems and component libraries, illustrating how you've contributed to or utilized them for consistency and efficiency.

Process Documentation:

• Examples of how you have documented design decisions, user research findings, and process flows for cross-functional teams.

• Showcases of your ability to map out and analyze complex systems, identifying areas for optimization and user experience improvement.

• Demonstrations of iterative design processes, including how feedback was incorporated and how designs evolved over time.

📝 Enhancement Note: For operations professionals, a portfolio should highlight process mapping, workflow optimization, system implementation, data analysis, and ROI demonstration. This section translates the UX portfolio requirements into analogous operations concepts, focusing on problem-solving, efficiency, and measurable impact.

💵 Compensation & Benefits

Salary Range:

The estimated salary range for a Senior UX Designer in the US Texas Metro area (remote) typically falls between $110,000 and $150,000 annually, depending on experience, qualifications, and specific location within the metro area. For candidates based in Colorado, the range might be slightly adjusted based on local market data, potentially aligning with $115,000 to $155,000.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company match (e.g., 401(k)).

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Opportunities for professional development, training, and conference attendance.

• Potential for performance-based bonuses or stock options.

• Flexible work arrangements, including remote work options.

Working Hours:

The standard working hours are typically 40 hours per week, aligning with full-time employment. While the role is remote, candidates in Denver are expected to be available for one in-person collaboration day per week. Flexibility may be offered around daily start and end times, provided core collaboration hours and project deadlines are met.

📝 Enhancement Note: Salary estimates are based on industry benchmarks for Senior UX Designers in comparable US tech hubs, considering remote work trends and the specified experience level. Benefits are standard for full-time roles in the tech industry. The hybrid requirement for Denver-based candidates is noted.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, Networking, and Security as a Service (SaaS). GTT operates in a highly competitive and rapidly evolving global technology market, focused on providing connectivity solutions for multinational organizations.

Company Size: GTT is a significant player in the global telecommunications market. While specific employee counts fluctuate, it is generally considered a large enterprise, suggesting structured processes and a diverse range of departments.

Founded: GTT was founded in 1998, indicating a company with a mature operational history, established business processes, and a long-term market presence.

Team Structure:

• The UX team likely operates within a Product or Technology division, collaborating closely with Product Management and Engineering.

• The Senior UX Designer will likely report to a UX Manager or Director, with a dotted line to product leads for specific projects.

Methodology:

• The company emphasizes a results-oriented approach, moving from a "best effort" to a "results-oriented" culture, reflecting a drive for efficiency and measurable outcomes.

• Design processes are expected to be system-driven for consistency and scalability, aiming to maximize positive customer impact.

• A "customer first" approach is encouraged, focusing on internal customer interactions and building accountability and partnership.

Company Website: www.gtt.net

📝 Enhancement Note: The company's focus on networking and security implies a need for robust, reliable, and secure systems, which translates to a demand for well-designed and thoroughly tested user experiences that support these critical functions. The "Greater Technology Together" slogan hints at a collaborative and integrated approach.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, indicating a mid-to-senior level of expertise. It requires not only strong individual design skills but also the ability to mentor junior designers, lead projects, and influence design strategy and processes. In an operations context, this level often translates to a Senior Analyst, Specialist, or Manager, responsible for owning specific functional areas, optimizing processes, and contributing to strategic initiatives.

Reporting Structure: The Senior UX Designer will likely report to a UX Lead or Manager, with strong collaborative ties to Product Managers, Engineering Leads, and potentially Business Stakeholders responsible for partner programs. This structure offers exposure to various levels of decision-making and strategic planning.

Operations Impact: While the role is UX-focused, its impact on "channel partner experience" directly influences revenue generation and customer retention. A well-designed partner portal, onboarding flow, or support system can significantly reduce friction, increase partner adoption, and ultimately drive sales. This aligns with the core objective of Revenue Operations and Sales Operations to optimize the go-to-market engine.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise within specific areas of UX, such as user research, interaction design, or design systems, or to become a subject matter expert in the telecom/networking domain.

• Leadership: Potential to move into a Lead UX Designer role, managing a small team, or transitioning into a Product Management role, leveraging design expertise to drive product strategy.

• Cross-functional Moves: With strong demonstrated understanding of business processes and partner journeys, there's potential to transition into roles within GTM Operations, Partner Management, or Product Marketing.

• Skill Development: Continuous learning in AI-augmented design, emerging technologies, and advanced UX methodologies.

📝 Enhancement Note: This analysis maps the Senior UX Designer role onto a typical operations career progression, emphasizing transferable skills like process optimization, cross-functional leadership, and business impact. The focus on "channel partner experience" is directly relevant to GTM operations and sales enablement.

🌐 Work Environment

Office Type: GTT offers a hybrid work model. For candidates based in Denver, there is an expectation of one in-person, intentional collaboration day per week. This suggests a blend of remote flexibility and in-office face-to-face interaction designed to foster teamwork and strategic alignment.

Office Location(s): While the primary listing is "US Texas Metro Remote," the mention of Denver suggests GTT has a presence or operational focus in that region. GTT operates globally, so specific office locations exist in various countries.

Workspace Context:

• The environment likely fosters collaboration between remote and in-office team members, requiring strong digital communication and collaboration tools.

• Access to modern design and collaboration software (Figma, Jira, Mural) is standard.

• Opportunities exist for interaction with a diverse, distributed team, providing exposure to different working styles and perspectives across time zones (India, EU, UK, U.S.).

Work Schedule: The role is full-time (40 hours/week). While remote, adherence to core business hours and a willingness to collaborate across time zones are essential. For Denver-based employees, the weekly in-office day will be structured to maximize collaborative impact.

📝 Enhancement Note: The hybrid nature and distributed team structure are common in modern tech companies and operations departments, requiring strong self-management and communication skills. The emphasis on "intentional collaboration" highlights the importance of structured interaction for effective problem-solving.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on relevant experience, portfolio quality, and alignment with core requirements.

2. Portfolio Review & Discussion: Candidates will likely present their portfolio, detailing specific projects, their process, challenges faced, and the impact of their design solutions. Expect questions about how you approach ambiguity, collaborate, and apply design principles.

3. Skills Assessment/Technical Interview: This may involve a design challenge or a deep dive into specific UX methodologies, tools (e.g., Figma), and problem-solving approaches. For this role, expect questions related to B2B partner experiences.

4. Stakeholder/Team Interviews: Interviews with Product Managers, Engineers, and potentially business stakeholders to assess collaboration style, communication skills, and cultural fit.

5. Final Interview: Typically with a senior leader (e.g., Director of UX/Product) to discuss strategic alignment, career aspirations, and overall fit.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the problem you solved, your role, your process, and the measurable outcomes (e.g., increased efficiency, improved user satisfaction, reduced errors, business impact). Quantify results whenever possible.

• Showcase Process: Detail your design thinking, research methodologies, ideation techniques, and how you iterated based on feedback. Demonstrate your understanding of IA, user flows, and prototyping.

• Highlight B2B/Enterprise Experience: If applicable, showcase projects related to complex workflows, internal tools, or partner portals, as this is highly relevant to GTT's business.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with Figma, design systems, and collaboration tools like Jira and Mural.

• Address Ambiguity: Be prepared to discuss how you navigate uncertainty and make informed decisions with incomplete information, a key requirement for this role.

Challenge Preparation:

• Design Challenge: If a design challenge is given, focus on understanding the prompt, defining the problem, outlining your approach (research, ideation, solution), and presenting a clear, well-reasoned solution within the given timeframe.

• Scenario-Based Questions: Prepare to answer questions about how you would approach specific design problems, handle conflicting stakeholder opinions, or integrate new technologies like AI into your workflow.

• Communication: Practice articulating your design decisions and rationale clearly and concisely, as effective communication is paramount for this role.

📝 Enhancement Note: This section provides actionable advice for preparing a portfolio and navigating interviews, tailored to the specific requirements of a Senior UX Designer role, emphasizing transferable skills relevant to operations candidates such as process documentation, problem-solving, and stakeholder management.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, prototyping, and collaboration. Proficiency is essential, including experience with component libraries and design systems.

• Jira: For task management, bug tracking, and agile project workflows. Understanding how to use Jira for design-related tasks is important.

• Mural: A digital whiteboard for collaboration, brainstorming, workshops, and journey mapping.

• Microsoft 365: Standard suite for productivity, including Word, Excel, PowerPoint, and Teams for communication and documentation.

Analytics & Reporting:

• While not explicitly listed as a primary requirement, familiarity with analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) or the ability to interpret data from them is beneficial for understanding user behavior and measuring design impact.

CRM & Automation:

• Experience with CRM systems (e.g., Salesforce) or marketing automation platforms might be advantageous, especially given the focus on "channel partner experience," as these systems often underpin partner management.

Other Mentioned Tools (Desirable):

• Maze, Sprig: User testing and feedback platforms.

• Adobe Products: General design software proficiency.

• Polymet, Cursor: Specific tools that may be used within GTT's workflow.

• ChatGPT, Claude: AI tools for augmented design workflows.

📝 Enhancement Note: This section highlights the key technology stack, emphasizing Figma as the primary design tool. For operations roles, similar toolsets often include CRM, ERP, workflow automation, BI/analytics platforms, and project management software. The transferable skill is proficiency in managing and leveraging technology to optimize processes and drive efficiency.

👥 Team Culture & Values

Operations Values:

• Customer First: A strong emphasis on understanding and serving the needs of both internal and external customers, particularly channel partners in this role. This translates to prioritizing user value and designing solutions that enhance their experience.

• Continuous Improvement: A drive to fundamentally change and enhance business practices, moving from a "best effort" mindset to a results-oriented culture focused on efficiency and responsiveness.

• Operational Excellence: A commitment to system-driven processes for consistency and scalability, aiming to maximize positive customer impact and anticipate future needs.

• Collaboration & Partnership: Fostering an environment of accountability, teamwork, and partnership across departments and time zones.

Collaboration Style:

• Cross-functional Integration: Close collaboration with Product Management, Engineering, and business stakeholders is critical. This involves leading workshops, mapping systems, and aligning on strategic goals.

• Data-Driven: Decisions are informed by user research, behavioral data, and performance metrics, ensuring that design solutions are grounded in solving real customer problems.

• Iterative Feedback: An open approach to receiving and incorporating feedback from team members and stakeholders to refine designs and processes.

• Global Awareness: Working effectively with distributed teams across various time zones requires strong asynchronous communication skills and cultural sensitivity.

📝 Enhancement Note: The company values emphasize a proactive, data-driven, and customer-centric approach, which are foundational principles in all successful operations functions. The collaboration style highlights the importance of cross-functional alignment and clear communication, essential for any complex operational environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: The role requires comfort with ambiguity and the ability to make fast, informed decisions without complete information. This is common in rapidly evolving tech environments.

• Balancing Stakeholder Needs: Effectively managing competing priorities and perspectives from various business stakeholders, product managers, and engineers.

• Simplifying Complexity: Translating intricate B2B processes and technical offerings (telecom, networking) into intuitive user experiences.

• Driving Adoption: Ensuring that designed solutions are effectively adopted by channel partners and that the team embraces new processes or tools.

• Keeping Pace with Technology: Staying current with evolving UX trends, design tools, and emerging technologies like AI-augmented design.

Learning & Development Opportunities:

• Domain Expertise: Deepen knowledge in the telecom, networking, and SASE/SD-WAN sectors, understanding the unique operational challenges and opportunities within these industries.

• AI-Augmented Design: Explore and implement AI tools and workflows to enhance design efficiency and creativity.

• Leadership Skills: Develop skills in mentoring junior designers, leading design initiatives, and influencing product strategy.

• Cross-functional Exposure: Gain insights into other areas of the business, such as GTM operations, partner management, or product marketing, by collaborating on projects.

• Formal Training & Certifications: Access to GTT's professional development resources for continuous skill enhancement in UX, design, and related fields.

📝 Enhancement Note: Identifying potential challenges and growth opportunities helps candidates assess their fit and potential for development within the role and company, mirroring how operations professionals evaluate new positions based on complexity and learning potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a complex B2B process for a user interface. What was your approach, and what was the outcome?" (Focus on process mapping, user research, and measurable impact.)

• "How do you balance the needs of different stakeholders (e.g., business, engineering, users) when designing a feature?" (Highlight collaboration, negotiation, and data-driven decision-making.)

• "Walk us through your process when faced with a project that has a high degree of ambiguity." (Emphasize research, iterative prototyping, and making informed decisions.)

Company & Culture Questions:

• "What interests you about GTT and our focus on networking and security solutions?" (Research GTT's mission, recent news, and product offerings.)

• "How do you see your role contributing to the 'Greater Technology Together' philosophy?" (Connect your UX contributions to collaboration and integrated solutions.)

Portfolio Presentation Strategy:

• Structure: Organize your portfolio around key projects, clearly outlining the problem, your role, your process (research, ideation, design, testing), and the results/impact. Use a narrative approach.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., "reduced task completion time by X%", "increased partner onboarding completion by Y%", "decreased error rates by Z%").

• Showcase Process: Don't just show final screens; explain why you made certain design decisions. Include wireframes, user flows, research insights, and iterations.

• Tailor to the Role: Highlight projects that best align with GTT's B2B focus and the "channel partner experience" requirement. If you have telecom or SaaS experience, emphasize that.

• Be Ready for Deep Dives: Prepare to discuss specific design choices, challenges, and trade-offs in detail.

📝 Enhancement Note: This section provides concrete advice for preparing for interviews, focusing on how to articulate one's experience and approach in a way that resonates with GTT's needs and highlights transferable operational skills like process optimization and stakeholder management.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Workday link: https://gtt.wd3.myworkdayjobs.com/external/job/US-Texas-Metro-Remote/Senior-UX-Designer_R0014351

• Tailor your resume: Highlight experience in B2B/enterprise design, user research, information architecture, and proficiency with Figma. Use keywords from the job description such as "channel partner experience," "design systems," and "usability heuristics."

• Curate your portfolio: Ensure it prominently features shipped work with clear case studies demonstrating your design process, problem-solving skills, and quantifiable impact. Prioritize B2B or complex system design examples if available.

• Prepare for the interview: Practice articulating your design process, rationale, and project outcomes. Be ready to discuss your experience with ambiguity, collaboration, and your understanding of GTT's industry.

• Research GTT: Familiarize yourself with GTT's services (networking, security, SASE, SD-WAN), their target market (multinational organizations), and their company culture and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. While tailored for a UX role, transferable operational skills are highlighted. All details should be verified directly with GTT during the application and interview process.