Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Avalere Health

Location: New York, NY

Job Type: Permanent/full-time

Category: UX/Product Design (Healthcare Technology)

Date Posted: 2026-08-10

Experience Level: 8+ years

Remote Status: Hybrid/Remote Flexible

🚀 Role Summary

• Drive the end-to-end user experience (UX) design for digital products within the healthcare marketing sector, focusing on patient, HCP, and caregiver digital journeys.

• Develop comprehensive UX deliverables including information architecture, user flows, wireframes, interactive prototypes, and detailed design specifications for responsive web and interactive platforms.

• Conduct and synthesize user research and usability testing to ensure intuitive, accessible, and engaging experiences that align with user needs and business objectives.

• Collaborate closely with cross-functional teams (strategy, creative, copy, account, development) to translate complex requirements into actionable, user-centered solutions, navigating regulated environments.

• Leverage AI tools to enhance design processes, from research synthesis and ideation to content drafting and documentation, while maintaining high standards of craft and critical judgment.

📝 Enhancement Note: This role is positioned within the healthcare marketing technology space, requiring a nuanced understanding of patient and healthcare provider (HCP) needs, alongside compliance and regulatory considerations. The emphasis on AI integration suggests a forward-thinking design team aiming to optimize efficiency and innovation.

📈 Primary Responsibilities

• Own the complete UX lifecycle for assigned projects, producing essential artifacts such as sitemaps, taxonomies, navigation models, user flows, journey maps, low- to high-fidelity wireframes, and interactive Figma prototypes.

• Create detailed interaction specifications, define states, and ensure responsive design across various breakpoints and devices, facilitating accurate implementation by development teams.

• Develop comprehensive design specifications and documentation for developer handoff, ensuring clarity on structure, hierarchy, and interaction details.

• Integrate accessibility annotations (WCAG 2.1/2.2 AA) from the outset, including focus order, keyboard navigation, ARIA intent, and inclusive design considerations, and perform Design QA to ensure adherence.

• Design experiences that accommodate regulatory compliance requirements (e.g., fair balance, ISI placement, referencing) in partnership with medical/regulatory reviewers, and contribute to the UX design system by building and maintaining reusable components and patterns.

• Plan, conduct, and synthesize user research and usability testing, translating qualitative and quantitative findings into actionable insights that inform UX iterations and validate design decisions.

• Partner effectively with strategy, creative, copy, account, and development teams, acting as a critical bridge between user needs, business goals, and technical feasibility, and serving as an advisor on accessibility and compliance.

• Confidently present design concepts, articulate strategic impact, and facilitate workshops with clients and internal stakeholders, effectively telling a compelling story through design.

• Integrate AI tools into the design process to accelerate research synthesis, ideation, content drafting, prototyping, and documentation, while maintaining quality control and critical judgment.

📝 Enhancement Note: The responsibilities highlight a hands-on role with significant ownership, requiring strong collaboration and communication skills, especially in a regulated industry. The explicit mention of AI integration indicates an expectation for candidates to be adaptable and proficient with emerging technologies in design.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 8+ years of dedicated UX/product design experience, with a proven track record of leading design projects from initiation through to successful launch.

Required Skills:

• Demonstrated expertise in end-to-end UX design, including information architecture, user flows, wireframing, and interactive prototyping.

• Advanced proficiency in Figma, including complex prototyping, component-based design systems, and collaborative workflows.

• Deep, working knowledge of accessibility standards (WCAG 2.1/2.2 AA) and practical application of inclusive design principles.

• Solid understanding of visual design fundamentals, including typography, color theory, layout principles, and visual hierarchy.

• Proven experience in planning, executing, and synthesizing findings from user research and usability testing sessions.

• Proficiency with UX/product analytics tools such as Google Analytics 4 (GA4) and Hotjar for data-informed design and performance measurement.

• Exceptional presentation and communication skills, with the ability to confidently present and defend design decisions to clients and stakeholders.

• Demonstrated comfort and capability in integrating AI tools into a modern design workflow. Preferred Skills:

• Prior experience in the life sciences, pharmaceutical, or medical communications sectors.

• Familiarity with regulated review processes (e.g., MLR/PRB) and an understanding of compliant design considerations like fair balance, ISI placement, and referencing.

• Experience designing digital experiences specifically for healthcare providers (HCPs) and patients.

• Experience contributing to the development or maintenance of a comprehensive design system.

📝 Enhancement Note: The "8+ years" and "leading design on projects end to end" requirements suggest this is a senior-level individual contributor role, not an entry-level or junior position. The preferred skills point towards a highly specialized niche within healthcare, making candidates with that background particularly attractive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX work, including research methodologies, information architecture diagrams, detailed wireframes, interactive prototypes (Figma), and examples of successfully launched digital products.

• Demonstrations of work across responsive web and interactive platforms, highlighting the ability to adapt design solutions to different contexts and devices.

• Case studies that clearly articulate the problem statement, your design process, your specific contributions, the rationale behind your decisions, and the measurable impact of your solutions.

• Evidence of applying accessibility standards (WCAG 2.1/2.2 AA) and inclusive design principles within your design process and final deliverables.

• Examples of how you have leveraged user research and analytics to inform design decisions and iterate on solutions. Process Documentation:

• Showcase examples of detailed UX documentation, including sitemaps, user flows, wireframes, and design specifications, that facilitate clear communication and developer handoff.

• Present how you have structured and presented findings from user research and usability testing to drive actionable insights and design improvements.

• Include examples of contributions to or the creation of design systems, demonstrating an understanding of reusable components, patterns, and their impact on efficiency and consistency.

• Demonstrate how you have incorporated regulatory and compliance considerations into your design process, particularly within a regulated industry context.

📝 Enhancement Note: For a Senior UX Designer role, particularly in a regulated industry, the portfolio is critical. It needs to demonstrate not just visual design skills but also a strategic approach to problem-solving, a deep understanding of user-centered design methodologies, and the ability to translate complex requirements into functional and compliant digital experiences. The emphasis on AI integration means demonstrating how candidates have used these tools to enhance their process or outcomes would be beneficial.

💵 Compensation & Benefits

Salary Range: $100,000 - $130,000 per year.

Benefits:

• Comprehensive financial security: 401K plan with an employer match contribution up to 4% (immediately vested).

• Robust health coverage: Medical, dental, and vision plans.

• Peace of mind: Life insurance and disability coverage.

• Work-life integration: Flexible working arrangements (hybrid and remote options available), with the ability to work from anywhere globally for two weeks annually.

• Generous paid time off: 20 vacation days plus one personal well-being day, recognized public holidays (9), gifted end-of-year holidays, and early Summer Friday finishes (June, July, August).

• Employee support: Free counseling through an employee assistance program and personalized health support.

• Family support: Enhanced maternity, paternity, and family leave policies, along with fertility policies and a culture of flexibility supporting family planning journeys.

• Professional growth: Continuous development opportunities including on-demand training, dedicated support, and global mobility opportunities.

Working Hours: 40 hours per week.

📝 Enhancement Note: The salary range is competitive for a Senior UX Designer role in New York City, aligning with industry benchmarks for experienced professionals. The benefits package is extensive, emphasizing work-life balance, employee well-being, and professional development, which are key attractors for senior talent. The hybrid/remote flexibility and global work option are significant perks.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology & Marketing Services. Avalere Health operates at the intersection of healthcare, technology, and marketing, aiming to improve patient access to care and treatment through innovative digital solutions. This specialized industry demands a blend of user empathy, technical proficiency, and adherence to strict regulatory frameworks.

Company Size: The provided data does not specify company size directly, but mentions "major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally." This suggests a mid-to-large sized, international organization with a significant operational footprint.

Founded: Company founded date is not provided. However, the description emphasizes a clear mission and a commitment to patient care, suggesting a purpose-driven organization with a strong ethical foundation.

Team Structure:

• Operations: The UX team likely operates as a specialized unit within a larger product or technology department, potentially reporting up through a Head of Design or Director of Product.

• Collaboration: Expect close collaboration with product managers, creative directors, copywriters, account managers, and development teams. The mention of cross-capability career moves suggests a matrixed or project-based team structure.

• Methodology: The team employs user-centered design principles, likely incorporating Agile methodologies for product development. There's a strong emphasis on research, data-driven decision-making, and the integration of AI tools to enhance workflow efficiency and design outcomes.

Company Website: https://avalerehealth.com/

📝 Enhancement Note: Avalere Health's mission to "reach EVERY PATIENT POSSIBLE" is central to its culture. This implies a focus on impact, empathy, and innovation within the healthcare space. The company's commitment to diversity, equity, and inclusion, supported by employee network groups and accreditations like "Fertility Friendly employer" and "Disability Confident Scheme," indicates a progressive and supportive work environment.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is a key individual contributor position, responsible for owning and delivering complex UX design projects end-to-end. It requires a high degree of autonomy, strategic thinking, and the ability to mentor junior designers implicitly through work quality and collaboration.

Reporting Structure: The Senior UX Designer will work with strategic oversight from the UX Director. On larger projects, they may partner with a Lead UX Designer. This suggests a clear hierarchy within the design function, with opportunities for growth into lead or management positions over time.

Operations Impact: The work directly influences the user experience of digital products used by patients, healthcare providers, and caregivers, impacting their ability to navigate complex health journeys. This role has a direct impact on patient outcomes by ensuring digital tools are intuitive, accessible, and supportive, while also balancing business goals and regulatory requirements within the healthcare marketing industry.

Growth Opportunities:

• Skill Advancement: Deepen expertise in specialized areas like healthcare UX, accessibility, and AI-augmented design processes. Opportunities to contribute to and lead the evolution of the company's design system.

• Leadership Potential: Progress into Lead UX Designer or UX Director roles, taking on more strategic oversight, team mentorship, and client-facing responsibilities.

• Cross-Functional Mobility: Potential for lateral moves into Product Management or specialized roles within the broader Avalere Health organization, leveraging design thinking and user advocacy skills.

• Industry Specialization: Develop deep expertise in the unique challenges and opportunities of designing for the regulated healthcare and pharmaceutical marketing sectors.

📝 Enhancement Note: The "Senior" title, coupled with "8+ years of experience" and "owning end-to-end UX delivery," signifies a role with significant responsibility and autonomy. Growth opportunities are likely to focus on deepening expertise in healthcare UX, leading larger initiatives, and potentially moving into management or strategic design leadership roles.

🌐 Work Environment

Office Type: Hybrid and Remote Flexible. Avalere Health acknowledges the need for both collaborative in-office work and the flexibility of remote arrangements. Major city hubs (London, Manchester, Washington D.C., New York) serve as "collaboration hubs," suggesting these offices are available for team gatherings, client meetings, and focused work sessions, rather than mandatory full-time attendance.

Office Location(s): Primary hubs include London, Manchester, Washington D.C., and New York. The company also has smaller offices globally, and supports homeworkers. For this specific role, New York, NY is listed as the primary location, indicating it's a key hub for this team.

Workspace Context:

• Collaboration: The environment encourages coming together "when it matters," implying a balance between independent work and intentional collaborative sessions. This setup supports dynamic project work and team cohesion.

• Tools & Technology: Expect access to industry-standard design tools, particularly Figma, and other relevant software for research, analytics (GA4, Hotjar), and potentially AI-powered design assistance.

• Team Interaction: Opportunities for interaction exist both virtually through digital collaboration tools and in-person at the designated hubs, fostering a connected team despite flexible work arrangements.

Work Schedule: The standard is 40 hours per week, but the company emphasizes "flexible working arrangements," suggesting a degree of autonomy in how and when work is accomplished, provided project deadlines and team needs are met. Early Summer Fridays are also a perk, indicating a culture that values work-life balance.

📝 Enhancement Note: The hybrid and remote-flexible model, with major hubs for collaboration, is designed to offer the best of both worlds. It caters to individuals who thrive with autonomy and flexibility, while still providing opportunities for in-person connection and focused teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and portfolios. Be prepared to articulate your UX process and key contributions.

• Portfolio Presentation: A dedicated session where you'll walk through 2-3 key case studies from your portfolio. Focus on your role, design decisions, problem-solving approach, and the impact of your work. Highlight your experience with accessibility, regulated environments, and AI tools.

• Skills-Based Interview: Technical questions assessing your proficiency in Figma, understanding of UX methodologies, research techniques, and accessibility standards. Expect scenario-based questions related to designing for healthcare marketing.

• Team/Cross-Functional Interview: Discussions with potential team members (e.g., Product Managers, Creative Directors, Developers) to assess collaboration style, communication skills, and cultural fit.

• Final Interview: Likely with the UX Director or a senior leader to discuss strategic alignment, career aspirations, and overall fit with Avalere Health's mission and values.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best demonstrate your end-to-end UX process, problem-solving skills, and impact, with a preference for healthcare-related or complex regulated projects if possible.

• Structure for Impact: For each case study, clearly define the problem, your specific role and contributions, the research and design process undertaken, key decisions and their rationale, challenges faced, and measurable outcomes. Quantify impact wherever possible.

• Highlight Key Skills: Explicitly call out your experience with accessibility (WCAG AA), regulated content design, user research, Figma, and your integration of AI tools into your workflow.

• Tell a Story: Present your work as a narrative, demonstrating your thought process and how you arrived at the final solution. Be prepared to discuss your design rationale and defend your choices.

Challenge Preparation:

• AI Integration: Be ready to discuss how you've used or would use AI tools to enhance UX research, ideation, or documentation.

• Healthcare Nuances: Prepare to discuss the unique challenges of designing for patients and HCPs, including privacy, compliance, and empathy in health-related contexts.

• Accessibility & Compliance: Be prepared to discuss how you ensure designs meet WCAG AA standards and accommodate regulatory requirements.

• Problem-Solving Scenarios: Anticipate hypothetical design challenges related to the healthcare marketing space and outline your approach to solving them.

📝 Enhancement Note: The interview process likely emphasizes a strong portfolio review and the ability to articulate a strategic, user-centered design process. Candidates should be prepared to discuss their experience with regulated industries and their proficiency with AI design tools.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, interactive prototyping, component creation, and design system management. Proficiency in advanced features like prototyping, auto-layout, and collaboration is essential.

• AI Design Tools: Integration of AI tools for research synthesis, ideation, content generation, and documentation is expected. Specific tools may vary, but familiarity with the concept and application is key.

Analytics & Reporting:

• Google Analytics 4 (GA4): For understanding user behavior on digital platforms, tracking conversions, and measuring the effectiveness of design implementations.

• Hotjar: For heatmaps, session recordings, and user feedback tools to gain qualitative insights into user interactions.

CRM & Automation: While not directly a UX tool, understanding how UX designs integrate with CRM systems and marketing automation platforms might be beneficial for context, though not explicitly required for this role.

Other Potential Tools:

• User Research Platforms: Tools like UserTesting.com, Maze, or Lookback for remote usability testing and research.

• Collaboration Tools: Slack, Microsoft Teams, Jira, Confluence for team communication and project management.

• Design System Management Tools: Platforms that support design system documentation and governance.

📝 Enhancement Note: Figma is explicitly mentioned as a core requirement. The expectation to integrate AI tools suggests a dynamic and evolving technology stack. Proficiency in analytics tools like GA4 and Hotjar indicates a data-driven approach to design validation and iteration.

👥 Team Culture & Values

Operations Values:

• Patient-Centricity: A foundational value, ensuring all design decisions prioritize the needs and well-being of patients and healthcare providers.

• Empathy: Designing with a deep understanding of the user's context, challenges, and emotional state, especially within healthcare.

• Innovation & Efficiency: Embracing new technologies like AI to drive efficiency and create cutting-edge solutions, while maintaining high craft standards.

• Collaboration: Fostering a team environment where diverse perspectives are valued, and cross-functional partnerships are strong.

• Integrity & Compliance: Upholding the highest standards of ethical conduct and ensuring designs adhere to regulatory requirements within the healthcare sector.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with strategy, creative, copy, account, and development teams, acting as a bridge to ensure user needs are met within business and technical constraints.

• Open Communication: Encouraging clear, honest, and constructive feedback during design reviews, client presentations, and team discussions.

• Knowledge Sharing: Contributing to the team's collective knowledge through sharing best practices, insights from research, and learnings from AI tool integration.

• Agile & Iterative: Working in an iterative manner, embracing feedback and adapting designs based on new information, user testing, and evolving project requirements.

📝 Enhancement Note: The culture is driven by a strong mission ("EVERY PATIENT POSSIBLE") and a commitment to diversity and inclusion. The emphasis on empathy, integrity, and collaboration, especially in a regulated industry, shapes the team's approach to design and problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulated Environments: Designing experiences that meet stringent compliance requirements (e.g., fair balance, ISI placement) while remaining user-friendly and engaging. This requires a deep understanding of medical/legal/regulatory (MLR) review processes.

• Balancing User Needs with Business & Technical Constraints: Finding optimal solutions that satisfy diverse stakeholder requirements, including patient/HCP needs, business objectives, and technical feasibility.

• Integrating AI Effectively: Seamlessly incorporating AI tools into existing workflows without compromising design quality, user experience, or critical judgment. Identifying where AI adds genuine value.

• Designing for Complex Health Journeys: Creating intuitive digital pathways for users navigating potentially stressful or complex health-related information and decisions.

• Maintaining Accessibility Standards: Consistently applying WCAG 2.1/2.2 AA guidelines across all design outputs, ensuring inclusivity for all users.

Learning & Development Opportunities:

• Specialized Healthcare UX Training: Deepen expertise in designing for specific healthcare user groups (patients, HCPs) and understanding industry-specific UX challenges.

• AI in Design Workshops: Participate in training sessions focused on leveraging emerging AI tools and techniques for design innovation and efficiency.

• Design System Advancement: Contribute to and potentially lead the evolution of the company's design system, fostering reusable components and patterns.

• Mentorship: Gain insights and guidance from senior design leaders and potentially mentor junior designers as the role progresses.

• Industry Conferences & Certifications: Opportunities to attend relevant UX, healthcare technology, or AI conferences to stay abreast of industry trends.

📝 Enhancement Note: The primary challenges revolve around the complexities of the healthcare industry's regulatory landscape and the novel integration of AI. Growth is geared towards becoming a subject matter expert in healthcare UX and AI-driven design.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX project you led end-to-end. What was the problem, your process, your specific contributions, and the impact?" (Focus on demonstrating your full lifecycle UX skills, problem-solving, and ability to articulate outcomes.)

• "How do you approach designing for regulated industries like healthcare or pharmaceuticals? What are the key considerations?" (Prepare to discuss fair balance, ISI, referencing, and MLR/PRB processes.)

• "How have you integrated AI tools into your design workflow? Provide a specific example of how it improved efficiency or outcomes." (Be ready to discuss your practical experience or a hypothetical approach.) Company & Culture Questions:

• "What interests you about Avalere Health's mission to 'reach EVERY PATIENT POSSIBLE' and how do you see UX contributing to that?" (Connect your passion for user-centered design with the company's purpose.)

• "How do you ensure accessibility (WCAG AA) is integrated from the start of your design process, rather than as an afterthought?" (Highlight your proactive approach to inclusive design.)

• "Describe your experience collaborating with cross-functional teams like creative, copy, and development. How do you navigate differing opinions?" (Showcase your teamwork and communication skills.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process (research, ideation, design, testing), key decisions and rationale, challenges, and measurable results.

• Quantify Impact: Use data and metrics wherever possible to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Highlight Key Skills: Explicitly point out where you applied Figma, conducted user research, ensured accessibility, designed for regulated content, and utilized AI tools.

• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, problem-solving approach, and how you would handle specific scenarios relevant to healthcare UX.

📝 Enhancement Note: Interviewers will be looking for a strong portfolio, clear communication of design process, hands-on skills in Figma, a deep understanding of accessibility, and experience with regulated industries. Demonstrating a thoughtful approach to AI integration will be a significant advantage.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided application link on jobs.lever.co.

• Tailor Your Resume: Optimize your resume to highlight your 8+ years of UX/product design experience, emphasizing accomplishments in end-to-end project delivery, information architecture, user flows, wireframing, prototyping, and user research. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase your UX process, problem-solving skills, and impact, with a focus on responsive web and interactive platforms. Ensure clear articulation of your role, design rationale, and outcomes, particularly highlighting experience with accessibility, regulated environments, and AI tools.

• Prepare Your Presentation: Practice walking through your selected portfolio case studies, focusing on storytelling, clarity, and demonstrating your strategic thinking and collaboration skills. Be ready to discuss your design decisions and rationale in detail.

• Research Avalere Health: Familiarize yourself with Avalere Health's mission, values, and the healthcare marketing industry. Understand how your UX expertise can contribute to their goal of reaching every patient possible and navigating regulatory complexities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.