Senior UX Design Specialist

📍 Job Overview

Job Title: Senior UX Design Specialist

Company: Amadeus

Location: Bangalore, India

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: April 30, 2026

Experience Level: Mid-Senior (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end UX design delivery for complex B2B SaaS initiatives, from initial discovery to development readiness.

• Translate customer insights and ambiguous problem spaces into intuitive, effective, and scalable user experiences for travel seller-facing interfaces and API-driven products.

• Collaborate closely with product management, engineering, and user research teams to champion a user-centric vision and drive innovation in the global travel distribution ecosystem.

• Contribute to the continuous improvement of Amadeus' design system, principles, and practices by leveraging research-backed patterns and encouraging innovation.

📝 Enhancement Note: While the primary focus is UX Design, the integration of B2B SaaS, API-driven products, and complex workflows suggests a strong need for understanding the business operations and technical underpinnings of travel distribution. This role bridges creative design with practical application in a business-critical environment, requiring a blend of user advocacy and business acumen.

📈 Primary Responsibilities

• Lead the entire design lifecycle for medium to large-scale product initiatives, encompassing user research, ideation, wireframing, prototyping, high-fidelity design, and detailed development specifications.

• Simplify intricate B2B workflows into clear, consistent, and easily learnable user interfaces that enhance user effectiveness and overall satisfaction.

• Ensure visual consistency and brand alignment across all delivered design artefacts, adhering to and contributing to Amadeus' design system.

• Proactively leverage qualitative and quantitative user research findings, alongside data analysis, to inform and validate design decisions, demonstrating a strong bias for thoughtful and data-driven execution.

• Plan and facilitate impactful design workshops with cross-functional teams, including product management, engineering, marketing, and key customer representatives, to foster alignment and drive collaborative problem-solving.

• Contribute to the evolution of Amadeus' design guidelines, principles, and reusable design patterns, ensuring scalability and consistency across product offerings.

• Clearly articulate design rationale and decisions through compelling, evidence-based narratives and well-crafted design assets to diverse stakeholders, including senior leadership.

• Actively participate in and contribute to cross-team design critiques, providing constructive feedback to elevate the overall design quality and foster a culture of continuous improvement.

• Explore and integrate AI-enabled design tools to enhance design efficiency, explore new concepts, and accelerate the design process, while always applying strong design judgment and user advocacy.

• Support and mentor junior designers through collaborative feedback, guidance, and knowledge sharing, fostering their professional growth within the UX team.

📝 Enhancement Note: The responsibilities emphasize end-to-end ownership and cross-functional leadership, typical of a Senior UX role. The mention of "API-based products" and "B2B workflows" indicates a need for understanding complex system interactions and business-to-business user needs, going beyond typical consumer UX.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design (e.g., Graphic Design, Interaction Design, HCI), Computer Science, or a related field, or equivalent practical experience.

Experience: 6-9 years of progressive experience in User Experience (UX) design, with a minimum of 4 years specifically in cross-functional or transversal product development environments.

Required Skills:

• Proven expertise in end-to-end UX design, including user flows, information architecture, wireframing, prototyping, and high-fidelity visual design.

• Strong experience designing for complex, global B2B Software-as-a-Service (SaaS) products.

• Proficiency with industry-standard design and collaboration tools such as Figma, Jira, and Miro, with a demonstrated ability to leverage these for efficient workflow and communication.

• Demonstrated ability to translate ambiguous problem statements into clear, validated, and user-centric solutions.

• Excellent storytelling and presentation skills, adept at communicating design decisions and rationale to a variety of audiences, from individual contributors to senior leadership.

• Proven experience in collaborating effectively with globally distributed teams and diverse stakeholders, fostering alignment and driving consensus.

• A strong customer- and user-first product mindset, with a bias for thoughtful and impactful design execution.

Preferred Skills:

• Experience designing for API-based or developer-facing products, understanding the unique needs of technical users.

• Familiarity with service design principles and methodologies.

• Background or experience in the travel or travel-technology industry, providing domain-specific context.

📝 Enhancement Note: The emphasis on B2B SaaS, API design, and complex workflows points to a need for candidates who can understand business logic and technical integrations, not just aesthetic appeal. The experience requirement of 4+ years in cross-functional environments highlights the collaborative and communicative nature of this senior role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design projects that demonstrate a clear understanding of user-centered design methodologies from problem discovery to solution delivery.

• Include examples of simplifying complex B2B workflows into intuitive and effective user experiences, detailing the challenges and solutions.

• Present case studies highlighting your role in developing information architecture, user flows, wireframes, high-fidelity prototypes, and development specifications.

• Demonstrate experience with design systems, showcasing how you've contributed to or utilized them for consistency and scalability.

Process Documentation:

• Document your approach to planning and conducting user research, and how you translate findings into actionable design insights.

• Illustrate your methods for facilitating design workshops and collaborating with cross-functional teams to achieve alignment and drive innovation.

• Provide examples of how you've used data and evidence-based narratives to articulate and defend design decisions.

• Showcase your experience with design tools, particularly Figma, and your openness to incorporating AI-enabled design workflows.

📝 Enhancement Note: For a Senior UX role, a portfolio is critical. It should not only display finished designs but also the process behind them—how problems were identified, research was conducted, iterations were made, and collaboration occurred. Highlighting B2B SaaS and API-specific projects will be a strong advantage.

💵 Compensation & Benefits

Salary Range: The estimated salary range for a Senior UX Design Specialist in Bangalore, India, with 6-9 years of experience, typically falls between ₹18,00,000 to ₹30,00,000 per annum. This range is based on industry benchmarks for senior design roles in multinational tech companies in India, considering factors like experience, specialization, and the company's market position.

Benefits:

• Comprehensive health insurance coverage for employees and dependents.

• Generous paid time off (PTO) including annual leave, sick leave, and public holidays.

• Retirement savings plan (e.g., Provident Fund) with company contributions.

• Opportunities for professional development, including training programs, workshops, and conference attendance.

• Access to Amadeus' global design system and internal knowledge-sharing platforms.

• Potential for performance-based bonuses or incentives.

• Employee assistance programs for well-being and support.

Working Hours: Standard full-time working hours are typically 40 hours per week, with flexibility offered to accommodate hybrid work arrangements and project demands. Specific team schedules may be coordinated to ensure effective cross-functional collaboration across different time zones.

📝 Enhancement Note: Salary estimates are based on current market data for senior UX roles in Bangalore, India, for companies of Amadeus' size and industry. Benefits are standard for large multinational tech corporations. The "Hybrid" work arrangement implies a need for structured collaboration to maintain team cohesion and productivity.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on Travel Distribution (TRD). Amadeus is a major player in the global travel technology ecosystem, providing B2B solutions that power travel agencies, airlines, and other industry stakeholders. This context means the operations are complex, highly regulated, and require robust, scalable systems.

Company Size: Amadeus is a large, multinational corporation. This implies established processes, global reach, and opportunities for working within a structured, enterprise environment.

Founded: 1987. With a long history, Amadeus has evolved significantly, likely possessing deep expertise and a mature approach to its technology and business operations.

Team Structure:

• The UX team is an international group comprising UX Designers, UX Researchers, and UX Writers.

• They operate within the Travel Distribution (TRD) unit, which focuses on building scalable, user-centric solutions for the global travel distribution ecosystem.

• The team works closely with Product Management, Engineering, and Product Marketing, indicating a highly integrated, cross-functional approach to product development.

Methodology:

• User-centric design methods are paramount, with a strong emphasis on thoughtful execution.

• Design decisions are informed by user research (qualitative and quantitative) and data analysis.

• The team collaborates closely with Amadeus Design System teams to ensure consistency and scalability.

• Design critiques are a regular part of the process to uphold and improve design quality.

• There is an openness to leveraging AI-enabled design tools to enhance efficiency and exploration.

Company Website: https://www.amadeus.com/

📝 Enhancement Note: Amadeus's position in the travel tech industry suggests a need for designers who understand business-critical systems, complex B2B workflows, and the importance of reliability and scalability. The international nature of the UX team implies a need for strong communication skills and cultural awareness.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Design Specialist role, indicating a significant level of autonomy and responsibility. Professionals at this level are expected to lead design efforts for substantial initiatives, mentor junior colleagues, and contribute to strategic design thinking. They are seen as experts capable of navigating complex problem spaces and driving impactful solutions.

Reporting Structure: The role reports into the UX team within the Travel Distribution (TRD) unit. Collaboration is key, involving close partnerships with Product Management, Engineering, and Product Marketing teams. The Senior Designer will likely report to a UX Manager or Lead, with direct interaction with Product Owners and Engineering Leads.

Operations Impact: The core function of this role is to enhance the usability, effectiveness, and overall user experience of Amadeus' B2B SaaS products and API-driven solutions. This directly impacts customer adoption, efficiency, satisfaction, and ultimately, the revenue generated through these distribution channels. By simplifying complex workflows and improving user journeys, the Senior UX Designer contributes to operational efficiency for Amadeus' clients and strengthens Amadeus' market position.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like API design, B2B SaaS UX, or service design within the travel tech domain.

• Leadership: Progress into a UX Lead or Manager role, overseeing design teams and strategy for larger product portfolios.

• Cross-functional Mobility: Transition into Product Management or dedicated UX Research roles within Amadeus, leveraging acquired domain knowledge.

• Domain Expertise: Become a subject matter expert in the travel distribution industry, influencing product strategy at a higher level.

• Skill Enhancement: Develop advanced skills in emerging areas like AI-driven design, design systems architecture, or user research methodologies.

📝 Enhancement Note: The "Senior" title implies a path towards leadership or specialized expertise. The emphasis on B2B SaaS and API design suggests a unique growth trajectory within the travel tech sector, which is a niche but significant area of operations.

🌐 Work Environment

Office Type: Hybrid. This indicates a blend of remote work and in-office presence. The specific balance will likely depend on team needs, project phases, and individual arrangements, but it suggests a need for both independent work and collaborative in-person sessions.

Office Location(s): Bangalore, India. This location is a major tech hub, offering a vibrant ecosystem of talent and resources. The presence of Amadeus here signifies a commitment to leveraging local expertise for global operations.

Workspace Context:

• The Bangalore office likely provides a modern, collaborative workspace designed to support hybrid work models, potentially featuring hot-desking, meeting rooms equipped for hybrid collaboration, and quiet zones for focused work.

• Access to necessary design and collaboration tools (Figma, Jira, Miro, AI tools) will be standard.

• Opportunities for informal collaboration with colleagues in the Bangalore office, as well as virtual collaboration with international team members, will be abundant.

• The environment is expected to foster innovation and continuous learning, aligning with Amadeus's focus on evolving UX practices.

Work Schedule: Standard full-time (40 hours/week) with hybrid flexibility. This allows for focused work on complex design tasks, research, and documentation, while also enabling in-person collaboration during key project phases or team events. Coordination with global teams may require occasional adjustments to working hours.

📝 Enhancement Note: The hybrid nature of the work environment requires strong self-discipline, effective remote communication skills, and the ability to transition seamlessly between independent work and collaborative sessions, whether virtual or in-person.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter will review applications and resumes, focusing on experience level, relevant skills (B2B SaaS, UX design tools), and alignment with the role's core responsibilities.

• Hiring Manager Interview: A discussion with the hiring manager to assess experience, design philosophy, problem-solving approach, and cultural fit. Expect questions about past projects, leadership capabilities, and how you handle ambiguity.

• Design Portfolio Review & Presentation: A dedicated session where you present selected case studies from your portfolio. This is crucial for demonstrating your end-to-end design process, problem-solving skills, and ability to articulate design decisions. Be prepared to discuss your role, the impact of your work, and how you collaborated with teams.

• Cross-functional Team Interviews: Interviews with peers from Product Management, Engineering, and potentially other UX team members. These sessions will assess your collaboration style, technical understanding, and ability to work effectively within a cross-functional team.

• Final Round/Executive Interview: Potentially a final interview with a senior leader to discuss strategic alignment, leadership potential, and overall fit within Amadeus.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best showcase your ability to handle complex B2B SaaS workflows, API-driven products (if applicable), and end-to-end design delivery. Prioritize projects where you had significant ownership and impact.

• Focus on Process: For each case study, clearly outline the problem statement, your role and responsibilities, the user research and discovery process, design iterations, key decisions made (and why), and the final outcome or impact.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improvements in task completion rates, reduction in support tickets, increase in user adoption, efficiency gains for clients).

• Showcase Collaboration: Highlight how you worked with product managers, engineers, researchers, and stakeholders. Emphasize your communication and facilitation skills.

• Address Ambiguity: Include a project where you had to navigate significant ambiguity, demonstrating how you brought clarity and structure through design.

• Prepare for AI Tool Discussion: Be ready to discuss your experience with AI-enabled design tools and how you integrate them into your workflow while maintaining strong design principles.

Challenge Preparation:

• Design Exercise: You may be given a take-home design challenge or an in-interview exercise. This will likely involve a complex B2B workflow or a problem related to the travel industry. Focus on demonstrating your structured approach, user empathy, and ability to create a clear, usable solution.

• Problem-Solving: Be prepared for questions that assess your ability to break down complex problems, identify root causes, and propose viable design solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• Stakeholder Management: Practice articulating how you would manage differing opinions or conflicting requirements from various stakeholders.

📝 Enhancement Note: The emphasis on B2B SaaS, API products, and complex workflows means interviewers will be looking for a designer who understands the business context and can translate that into functional, scalable designs, not just aesthetically pleasing interfaces. The portfolio review is a critical stage for demonstrating this capability.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, high-fidelity design, and collaborative design sessions. Proficiency is expected for creating detailed design artefacts and interactive prototypes.

• Jira: Used for project management, bug tracking, and workflow management. Understanding how to navigate Jira and collaborate with engineering teams within this platform is crucial.

• Miro: A collaborative online whiteboard platform, integral for brainstorming, ideation workshops, user journey mapping, and information architecture planning.

• AI-enabled Design Tools: Openness to and experience with emerging AI tools for design assistance, ideation, or workflow optimization.

Analytics & Reporting:

CRM & Automation:

Other Potential Tools:

• User research platforms (e.g., UserTesting.com, Lookback).

• Prototyping tools beyond Figma (e.g., InVision, Axure).

• Design system management tools.

📝 Enhancement Note: The explicit mention of Figma, Jira, and Miro, along with openness to AI tools, highlights the expected technical proficiency. For a Senior UX role, demonstrating how these tools are leveraged to enhance collaboration and efficiency in complex B2B environments is key.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs in all design decisions. This translates to rigorous research and a focus on creating intuitive and effective experiences.

• Collaboration: Strong emphasis on teamwork and cross-functional partnership. Success is achieved through collective effort, open communication, and mutual respect among design, product, and engineering teams.

• Innovation & Continuous Improvement: A culture that encourages exploration of new ideas, technologies (like AI-enabled design), and methodologies to consistently enhance product offerings and design practices.

• Data-Driven Decision Making: Design choices are informed by user research, analytics, and performance data, ensuring that solutions are not only aesthetically pleasing but also effective and impactful.

• Quality & Craftsmanship: A dedication to delivering high-quality, polished design artefacts and user experiences that are both visually appealing and functionally superior.

Collaboration Style:

• Transversal: Works across multiple product areas and scrum teams, requiring strong coordination and communication skills to bridge different project needs and priorities.

• Workshop-Driven: Frequently utilizes design workshops to align teams, gather input, and solve problems collaboratively with cross-functional participants and customer representatives.

• Critique-Oriented: Engages in regular design critiques to provide and receive constructive feedback, fostering a shared standard of excellence and mutual learning.

• Mentorship: Senior designers are expected to support and guide junior team members, contributing to the overall growth and development of the UX team.

📝 Enhancement Note: The values and collaboration style emphasize a proactive, integrated, and learning-oriented environment. Candidates should demonstrate how they embody these values in their daily work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Translating broadly defined business needs or complex technical requirements into clear, actionable design solutions. This requires strong analytical skills and the ability to define scope.

• Balancing B2B Complexity with Usability: Designing for sophisticated B2B workflows and API interactions while maintaining ease of use and learnability for professional users.

• Global Consistency: Ensuring design consistency and adherence to design system principles across diverse product lines and geographical regions, while also accommodating local needs.

• Integrating Emerging Technologies: Effectively incorporating AI-enabled design tools and other new technologies into existing workflows without compromising quality or user experience.

• Cross-functional Alignment: Managing diverse stakeholder expectations and priorities, ensuring buy-in and effective collaboration across multiple teams and departments.

Learning & Development Opportunities:

• Advanced UX Design Skills: Opportunities to deepen expertise in areas like complex information architecture, interaction design for enterprise software, or designing for developer experiences.

• Domain Specialization: Gaining in-depth knowledge of the travel distribution industry, which can lead to specialized product strategy roles.

• Leadership Development: Pathways to UX Lead or Management roles, focusing on team leadership, strategic planning, and mentoring.

• Exposure to AI in Design: Hands-on experience with cutting-edge AI tools for design, positioning you at the forefront of UX innovation.

• Global Collaboration: Working with international teams provides invaluable experience in cross-cultural communication and global product development.

📝 Enhancement Note: The challenges highlight the complexities inherent in enterprise-level B2B SaaS design. Growth opportunities are geared towards specialization, leadership, and staying current with technological advancements in the UX field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex B2B workflow into an intuitive user experience. What was your process, and what was the outcome?" (Focus on your structured approach, research, and quantifiable results.)

• "How do you approach designing for API-based products or developer audiences? What are the key considerations?" (Showcase understanding of technical users, documentation needs, and API interaction principles.)

• "Tell me about a project where you had to navigate significant ambiguity. How did you bring clarity and drive design forward?" (Emphasize your problem-solving skills, initiative, and ability to create structure.)

• "How do you leverage user research and data to inform your design decisions, particularly in a B2B context?" (Provide specific examples of research methods and how insights translated into design choices.)

Company & Culture Questions:

• "What interests you about Amadeus and the travel distribution industry?" (Research Amadeus's mission, recent news, and the challenges/opportunities in travel tech.)

• "How do you approach collaboration with product management and engineering teams?" (Emphasize your partnership mindset, communication strategies, and understanding of agile/scrum processes.)

• "How do you handle constructive criticism or differing opinions during design reviews?" (Showcase your ability to be receptive, objective, and collaborative.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your specific role and contributions, the process (research, ideation, iteration), the solution, and the impact (quantified results).

• Visual Storytelling: Use clear visuals – sketches, wireframes, prototypes, final designs – to illustrate your process and the evolution of the solution. Highlight key design decisions with annotations.

• Focus on Impact: Emphasize the business and user value your designs delivered. Use metrics where possible to demonstrate ROI or user satisfaction improvements.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design choices, the rationale behind them, and how you collaborated with others. Be ready to discuss trade-offs and alternatives considered.

• Show Your Process, Not Just Pixels: While polished visuals are important, the jury is looking for how you think, solve problems, and collaborate.

📝 Enhancement Note: Given the B2B SaaS and API product context, interviewers will be probing for strategic thinking, problem-solving capabilities within complex systems, and a strong understanding of user needs in a business-critical environment. Your portfolio should directly address these aspects.

📌 Application Steps

To apply for this Senior UX Design Specialist position:

• Submit your application through the Amadeus careers portal via the provided link.

• Tailor your resume: Highlight experience with B2B SaaS products, complex workflow design, API product design (if applicable), and proficiency in industry-standard tools like Figma, Jira, and Miro. Quantify achievements where possible.

• Prepare your portfolio: Select 3-4 key projects that best demonstrate your end-to-end design process, problem-solving skills for complex B2B challenges, and collaborative capabilities. Ensure each case study clearly outlines the problem, your role, process, solution, and impact.

• Research Amadeus: Familiarize yourself with Amadeus's products, particularly within the Travel Distribution (TRD) unit, and understand their position in the travel technology market. This will help you articulate your interest and tailor your interview responses.

• Practice your presentation: Rehearse presenting your portfolio case studies, focusing on a clear narrative, showcasing your design thinking, and being ready to answer in-depth questions about your process and decisions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.