Senior User Experience (UX) Engineer

📍 Job Overview

Job Title: Senior User Experience (UX) Engineer

Company: Bask Health

Location: Italy

Job Type: FULL_TIME

Category: User Experience (UX) Design / Engineering

Date Posted: 2026-04-14

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead the strategic redesign and enhancement of the user interface for a cutting-edge telehealth platform, focusing on seamless user journeys and intuitive interactions.

• Drive user-centered design principles throughout the software development lifecycle, translating complex telehealth functionalities into accessible and engaging user experiences.

• Spearhead user research initiatives to deeply understand target audience needs, pain points, and preferences, informing all design decisions.

• Collaborate directly with executive leadership, including the CEO and Director of Design, to shape the product vision and ensure design alignment with business objectives.

📝 Enhancement Note: The role is explicitly for a "Senior User Experience (UX) Engineer/Designer" in Italy, with a strong emphasis on reworking the existing UI. This suggests a need for someone who can not only design but also understand the technical implications and potentially contribute to the engineering aspects of implementation, especially given the mention of Vercel, Next.js, Prisma, and PlanetScale. The "deep rooted entrepreneurial spirit" and direct work with the CEO indicate a high-impact, collaborative role within a growing startup environment.

📈 Primary Responsibilities

• Conduct comprehensive user research, employing qualitative and quantitative methods to uncover user needs, pain points, and behavioral patterns within the telehealth domain.

• Design, develop, and iterate on wireframes, user flows, interactive prototypes, and high-fidelity mockups using industry-standard tools like Figma, Sketch, or Adobe XD.

• Analyze the existing user interface, identifying usability issues, friction points, and areas for improvement, and propose data-driven solutions to enhance user satisfaction and task completion.

• Streamline complex workflows and information architecture to simplify user interactions, ensuring the platform remains powerful yet easy to navigate for healthcare professionals and patients.

• Collaborate closely with a remote team of software developers, product managers, and executive leadership to ensure design feasibility, technical integration, and strategic alignment.

• Champion accessibility standards (e.g., WCAG) to ensure the platform is usable by individuals with diverse abilities, adhering to best practices in inclusive design.

• Plan and execute usability testing sessions, gathering actionable feedback and translating insights into design iterations that optimize the user experience.

• Maintain brand consistency and visual identity across all UI elements, ensuring the design reflects Bask Health's commitment to innovation and user well-being.

• Stay abreast of emerging UX trends, technologies, and best practices in telehealth and digital health, proactively suggesting innovative approaches to product design.

📝 Enhancement Note: The responsibilities listed are a direct expansion of the provided description, detailing the specific actions involved in "reworking our current user interface" and "streamlining complex workflows." The emphasis on user research, prototyping, usability testing, and cross-functional collaboration are core tenets of senior UX roles, particularly in a startup context where agility and user feedback are paramount.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is typically expected for senior-level UX roles. Equivalent practical experience will be strongly considered.

Experience: 5-10 years of proven professional experience in User Experience (UX) Design, UI Design, or a similar role, with a demonstrable track record of success in designing complex digital products.

Required Skills:

• Portfolio: A strong, well-curated portfolio showcasing a range of successful UX/UI design projects, demonstrating problem-solving skills, design process, and measurable impact.

• Design Tools Proficiency: Expert-level command of industry-standard design and prototyping tools such as Figma, Sketch, or Adobe XD.

• User-Centered Design: Deep understanding and practical application of user-centered design principles, usability heuristics, and interaction design methodologies.

• User Research: Proven experience conducting various forms of user research (e.g., interviews, surveys, persona development, journey mapping) to inform design strategy.

• Wireframing & Prototyping: Ability to create detailed wireframes, user flows, and interactive prototypes to effectively communicate design concepts.

• Information Architecture: Strong skills in organizing and structuring content and navigation to create intuitive user pathways.

• Usability Testing: Experience planning, conducting, and analyzing usability tests to validate design decisions and identify areas for iteration.

• Cross-functional Collaboration: Excellent ability to work effectively with cross-functional teams, including engineers, product managers, and stakeholders, in a remote environment.

• Communication: Exceptional verbal and written communication skills, with the ability to clearly articulate design rationale and present findings to diverse audiences.

• Problem-Solving: Strong analytical and critical thinking skills, with a creative mindset for tackling complex design challenges.

Preferred Skills:

• Frontend Technologies: Familiarity with Vercel, Next.js, and an understanding of how front-end development constraints impact UX design.

• Database Concepts: Basic understanding of database principles, particularly related to Prisma and PlanetScale, to inform data-driven design decisions.

• Telehealth/Healthcare UX: Experience designing for the healthcare or telehealth industry, understanding specific user needs and regulatory considerations.

• Accessibility Standards: In-depth knowledge of WCAG guidelines and experience implementing accessible design solutions.

• Agile Methodologies: Experience working within Agile or Scrum development frameworks.

📝 Enhancement Note: The "Senior" title, combined with the startup environment and direct CEO collaboration, implies a need for a candidate who is not only skilled in design but also possesses strategic thinking, leadership potential, and the ability to operate autonomously. The mention of specific technologies (Vercel, Next.js, Prisma, PlanetScale) suggests that a candidate with some technical understanding or a strong ability to collaborate with engineers on these platforms will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Detailed case studies that clearly articulate a design problem, the user research conducted, the design process followed (including iterations), and the final solution.

• Impact Metrics: Demonstrable evidence of how your designs have positively impacted key metrics such as user engagement, task completion rates, conversion rates, or user satisfaction. Quantifiable results are highly preferred.

• Process Documentation: Examples within case studies that showcase your approach to user research, wireframing, prototyping, usability testing, and stakeholder communication.

• Tool Proficiency Examples: Visuals or descriptions that highlight your expertise with design tools like Figma, Sketch, or Adobe XD, showcasing complex UI elements or interactive prototypes.

• Problem-Solving Examples: Projects that illustrate your ability to tackle complex design challenges, simplify intricate workflows, or address specific user pain points effectively.

Process Documentation:

• Workflow Design: Showcase examples of how you have mapped out and optimized user workflows to improve efficiency and reduce friction.

• Iterative Design: Provide evidence of your iterative design process, demonstrating how user feedback and testing insights were incorporated to refine designs.

• Cross-functional Collaboration: Illustrate how you have collaborated with developers and product managers, including how design requirements were communicated and implemented.

• Usability Testing Outputs: Include examples of usability test plans, findings reports, and how those findings led to specific design changes.

📝 Enhancement Note: For a senior UX role, especially in a startup, the portfolio should not just be a collection of visuals but a demonstration of strategic thinking, problem-solving capabilities, and a deep understanding of the design process and its impact on business outcomes. The emphasis on specific technologies used by Bask Health (Vercel, Next.js, Prisma, PlanetScale) means candidates should be prepared to discuss how their design work integrates with or is influenced by these technologies.

💵 Compensation & Benefits

Salary Range:

Given the Senior UX Engineer role, 5-10 years of experience, and a fully remote position based in Italy, a competitive salary range is estimated.

• Estimated Annual Salary: €50,000 - €75,000 (gross per year)

Methodology: This estimate is based on current market data for Senior UX/UI Designers in Italy, considering the cost of living, industry demand for specialized tech skills, and the startup environment. Remote roles can sometimes command slightly higher salaries to compensate for location flexibility and the potential for a broader talent pool. Specific compensation will depend on the candidate's experience, portfolio, and negotiation.

Benefits:

• Fully Remote Work: Opportunity to work from anywhere within Italy, offering significant flexibility and work-life balance.

• Health & Wellness: Comprehensive health insurance coverage, potentially including dental and vision.

• Professional Development: Budget for training, conferences, workshops, and continuous learning to stay current with UX trends and technologies.

• Stock Options/Equity: Potential for equity in a growing startup, aligning personal success with company growth.

• Flexible Working Hours: While core hours may exist for collaboration, there's likely flexibility to accommodate personal schedules around core responsibilities.

• Generous Paid Time Off (PTO): Ample vacation days, personal days, and public holidays, in line with Italian labor laws.

Working Hours: Standard full-time, approximately 40 hours per week. While the role is remote and offers flexibility, active participation in team meetings and collaborative sessions will be expected, likely aligning with European time zones.

📝 Enhancement Note: Salary ranges for senior roles in Italy can vary significantly by city and experience. This range is a broad estimate for a remote, senior position within a tech-focused startup. Benefits are inferred based on typical offerings for remote tech roles and startups, with a nod to Italian labor standards for PTO.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Telehealth. Bask Health is at the forefront of leveraging technology to deliver accessible and efficient healthcare services.

Company Size: Small to Medium-sized (likely 10-50 employees, based on startup growth phase). This size offers a dynamic environment where individual contributions have a significant impact.

Founded: Bask Health is a relatively new company, implying a fast-paced, innovative, and agile culture focused on rapid growth and product development.

Team Structure:

• Lean & Agile: Expect a flat hierarchy with direct access to leadership. The UX Engineer will report to the Director of Design and work closely with the CEO.

• Cross-functional Pods: Teams are likely organized into small, agile groups focused on specific product areas or features, fostering close collaboration between design, engineering, and product management.

• Remote-First: The company operates with a distributed team, emphasizing asynchronous communication, clear documentation, and strong virtual collaboration tools.

Methodology:

• Data-Driven Design: Decisions are informed by user research, analytics, and A/B testing to ensure solutions are effective and meet user needs.

• Agile Development: The team likely employs Agile methodologies (e.g., Scrum, Kanban) for iterative development, allowing for flexibility and rapid adaptation to feedback.

• Continuous Improvement: A culture that encourages ongoing refinement of processes, tools, and product features to drive efficiency and enhance user experience.

Company Website: https://www.bask.health/ (Inferred from job source URL and company name)

📝 Enhancement Note: The company's focus on telehealth, its startup nature, and the remote-first approach are key cultural indicators. The "entrepreneurial spirit" mentioned in the job description suggests a culture that values initiative, innovation, and a willingness to wear multiple hats.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Senior" UX Engineer, indicating a mid-to-senior level position. It requires a strong foundation of experience and the ability to work independently, mentor junior team members (potentially in the future), and influence design strategy.

Reporting Structure: The Senior UX Engineer will report directly to the Director of Design and will work in close proximity with the CEO, suggesting a high degree of visibility and influence. This structure is typical of growth-stage startups where key hires contribute directly to strategic decision-making.

Operations Impact: The UX Engineer's work is critical to the success of Bask Health's telehealth platform. By enhancing the user interface and user experience, this role directly impacts user adoption, retention, satisfaction, and ultimately, the platform's ability to scale and achieve its business objectives. A superior UX can be a significant competitive differentiator in the telehealth market.

Growth Opportunities:

• Lead Design Initiatives: As the platform evolves, there will be opportunities to lead major UX initiatives, define design systems, and shape the future product roadmap.

• Mentorship: Potential to mentor junior designers and contribute to building out the design team as the company grows.

• Specialization: Opportunity to deepen expertise in telehealth UX, accessibility, or other specialized areas within the design field.

• Leadership Track: With proven success and a strong strategic contribution, there may be pathways to Design Lead or Head of Design roles as the company scales.

• Broader Impact: Involvement in product strategy discussions, contributing beyond pure design to the overall business direction of Bask Health.

📝 Enhancement Note: The "Senior" designation and the startup environment suggest significant growth potential. Candidates should look for opportunities to take on more responsibility, influence product strategy, and potentially grow into leadership positions as the company scales.

🌐 Work Environment

Office Type: Fully Remote. Bask Health operates on a remote-first model, meaning there is no central physical office required for this role.

Office Location(s): The role is based in Italy, but employees can work from anywhere within the country. This allows for maximum flexibility.

Workspace Context:

• Digital Collaboration: The work environment relies heavily on digital tools for communication, collaboration, and project management (e.g., Slack, Zoom, Jira, Figma).

• Autonomy & Trust: A remote-first culture typically fosters a high degree of autonomy, with an emphasis on delivering results rather than constant oversight.

• Asynchronous Communication: Expect a strong reliance on clear written communication and documentation to facilitate collaboration across different schedules and locations.

• Team Connection: While remote, the company likely invests in virtual team-building activities, regular check-ins, and potentially occasional in-person meetups to foster a cohesive team spirit.

Work Schedule: While the role is full-time (approx. 40 hours/week), there is likely flexibility in daily working hours to accommodate personal needs, provided that core collaboration times and responsiveness are maintained. This flexibility is crucial for a remote, distributed team.

📝 Enhancement Note: A "remote-first" environment requires strong self-discipline, excellent communication skills, and comfort with digital collaboration tools. Candidates should be prepared for a work style that emphasizes asynchronous communication and proactive engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter or hiring manager to assess basic qualifications, cultural fit, and interest in the role and company.

• Portfolio Review & Design Challenge: A more in-depth session where candidates present their portfolio, discussing specific projects and their design process. This may be followed by a take-home design challenge or a live design exercise.

• Technical/Cross-functional Interviews: Interviews with the Director of Design, CEO, and/or senior engineers to evaluate technical skills, strategic thinking, problem-solving abilities, and understanding of the tech stack.

• Cultural Fit & Final Interview: A final discussion to assess alignment with Bask Health's values and entrepreneurial spirit, and to answer any remaining candidate questions.

Portfolio Review Tips:

• Storytelling: Frame your portfolio projects as stories. Clearly articulate the problem, your role, your process, the challenges faced, and the impact of your solution.

• Focus on Process: Detail your design process, including user research methods, iteration cycles, and how you incorporated feedback. This is crucial for a Senior UX role.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. Show how you contributed to business goals.

• Tailor to Bask Health: Highlight projects that demonstrate experience with complex applications, user-friendly interfaces, or relevant industries (telehealth, SaaS). Mention your understanding of their tech stack if applicable.

• Be Prepared for Questions: Anticipate questions about your decision-making, trade-offs, and how you handle constructive criticism or conflicting stakeholder opinions.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly research Bask Health and the telehealth domain to understand the user needs and business objectives.

• Focus on Process, Not Just Polish: Demonstrate your thinking process, problem-solving approach, and ability to iterate, even if the final deliverable isn't perfectly polished.

• Communicate Your Assumptions: Clearly state any assumptions you make during the challenge, especially regarding user needs or technical constraints.

• Time Management: Allocate your time effectively between research, ideation, design, and presentation.

📝 Enhancement Note: The interview process for a senior role in a startup will likely be rigorous and focused on demonstrating practical skills, strategic thinking, and cultural alignment. A strong portfolio that showcases problem-solving and quantifiable results is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (Candidates are expected to be proficient in at least one, ideally Figma or Sketch).

• User Research & Testing: Tools like UserTesting.com, Lookback, Maze, or internal methods for conducting user interviews and usability testing.

• Collaboration: Slack, Zoom, Google Workspace (Docs, Sheets, Slides), Miro, Confluence.

Analytics & Reporting:

• Web Analytics: Familiarity with tools like Google Analytics or similar for understanding user behavior on the platform.

• Product Analytics: Tools for deeper user behavior analysis (though specific tools are not listed, understanding the concept is key).

CRM & Automation:

• Project Management: Jira, Asana, Trello, or similar for task tracking and workflow management.

• Frontend Technologies: Understanding of Vercel, Next.js, and their implications for UI development.

• Database Concepts: Familiarity with Prisma and PlanetScale to understand data structure and how it influences UI/UX.

📝 Enhancement Note: Proficiency in modern design and prototyping tools is non-negotiable. Familiarity with the specific tech stack (Vercel, Next.js, Prisma, PlanetScale) is a significant advantage, indicating a candidate who can design with technical feasibility in mind.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs, making the user the primary focus of all design decisions.

• Innovation & Entrepreneurship: A culture that encourages bold ideas, experimentation, and a proactive, "can-do" attitude to solve complex problems.

• Collaboration & Transparency: Open communication, shared knowledge, and a willingness to work together across functions to achieve common goals.

• Efficiency & Agility: A focus on streamlined processes, rapid iteration, and adapting quickly to new information and market changes.

• Impact-Driven: A dedication to delivering measurable results that positively affect users and the business.

Collaboration Style:

• Remote & Asynchronous Focus: Heavy reliance on digital tools and clear documentation for effective collaboration across time zones.

• Direct & Constructive Feedback: A culture that encourages honest feedback, both giving and receiving, to foster continuous improvement.

• Cross-functional Partnership: Close working relationships with engineering, product, and leadership, with design integrated early in the development process.

• Shared Ownership: A team mentality where everyone feels a sense of ownership over the product's success and user experience.

📝 Enhancement Note: The "entrepreneurial spirit" and "deep roots" mentioned in the job description suggest a culture that values proactivity, initiative, and a strong sense of ownership. Candidates should be prepared to demonstrate these qualities.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complexity and Simplicity: Designing a user-friendly interface for a technically complex telehealth platform that serves diverse user needs.

• Remote Collaboration Dynamics: Effectively collaborating and driving design decisions within a fully remote, distributed team.

• Rapid Iteration in a Startup: Adapting quickly to changing priorities and feedback in a fast-paced startup environment.

• Defining a New UI: Leading the rework of an existing UI requires careful consideration of existing user habits while introducing improvements.

• Technical Constraints: Designing solutions that are technically feasible within the existing Vercel, Next.js, Prisma, and PlanetScale architecture.

Learning & Development Opportunities:

• Deep Dive into Telehealth UX: Gaining specialized knowledge and experience in the unique challenges and opportunities of designing for healthcare technology.

• Influence Product Strategy: Opportunity to significantly impact the direction and success of a growing product from a senior position.

• Mentorship & Leadership: Potential to grow into a leadership role and mentor other designers as the team expands.

• Exposure to Startup Operations: Gaining firsthand experience in the dynamics of a fast-growing tech startup, including business strategy and market positioning.

• Skill Development: Continuous learning in cutting-edge UX tools, methodologies, and technologies relevant to the digital health space.

📝 Enhancement Note: The challenges are framed around the specific context of a remote startup in the telehealth sector, highlighting areas where candidates can demonstrate resilience and problem-solving skills. Growth opportunities are tied to career progression and gaining specialized expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to redesign a complex user interface. What was your process, what challenges did you face, and what was the outcome?" (Focus on user research, iteration, and impact metrics).

• "How would you approach understanding the needs of both patients and healthcare providers on our telehealth platform?" (Emphasize user research methodologies and persona development).

• "Given our tech stack (Vercel, Next.js, Prisma, PlanetScale), how would you ensure your designs are technically feasible and performant?" (Highlight collaboration with engineers and understanding of front-end/data implications).

Company & Culture Questions:

• "Why are you interested in Bask Health and the telehealth industry specifically?" (Show genuine interest and research into the company's mission).

• "How do you thrive in a remote, fast-paced startup environment?" (Highlight self-motivation, communication skills, and adaptability).

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the business problem or user need your project addressed.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your design decisions and process.

• Walk Through Your Process: Explain your steps, from research to ideation, design, and testing. Be specific about the methods you used.

• Highlight Your Role: Clearly define your contributions, especially in team projects.

• Quantify Results: Present metrics that demonstrate the success and impact of your design solutions.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, trade-offs, and how you handled challenges.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, a robust design process, problem-solving skills, and cultural fit, especially for a senior role in a startup.

📌 Application Steps

To apply for this Senior User Experience (UX) Engineer position:

• Submit your application through the provided Workable link, ensuring all required fields are completed accurately.

• Portfolio Customization: Prepare your portfolio to prominently feature projects that demonstrate your ability to redesign complex interfaces, conduct user research, and deliver measurable results. Tailor your case studies to highlight achievements relevant to SaaS platforms or healthcare technology if possible.

• Resume Optimization: Update your resume to clearly articulate your years of experience, proficiency with key design tools (Figma, Sketch, Adobe XD), and success in user research, wireframing, prototyping, and usability testing. Use keywords from the job description to ensure ATS compatibility.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and how you collaborate with cross-functional teams. Prepare to discuss specific projects from your portfolio in detail and be ready to discuss your understanding of Bask Health's mission and market.

• Company Research: Thoroughly research Bask Health, its mission, its current platform (if accessible), and the telehealth industry. Understand their tech stack (Vercel, Next.js, Prisma, PlanetScale) and how UX plays a role in their strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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