Senior User Experience (UX) Designer

📍 Job Overview

Job Title: Senior User Experience (UX) Designer

Company: Allegion

Location: Carmel, IN; Golden, CO; Remote (US-based)

Job Type: Full-time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: July 27, 2026

Experience Level: 5+ Years Relevant Experience

Remote Status: Hybrid/Remote Eligible (US-based)

🚀 Role Summary

• Lead end-to-end User Experience (UX) design and strategy for Allegion's Digital Order Management software portfolio, driving product innovation and customer value.

• Own the complete design lifecycle from conceptualization to delivery, including user research, journey mapping, wireframing, prototyping, and usability testing.

• Actively participate in Agile Scrum teams, contributing to continuous product discovery and making data-driven decisions to inform design outcomes.

• Collaborate closely with product managers, engineers, researchers, customer success, marketing, and business leaders to ensure integrated and impactful software solutions.

📝 Enhancement Note: This role is positioned within Allegion's Global UX Services Team, focusing on B2B/B2C software solutions. The emphasis on "Digital Order Management software portfolio" suggests a need for deep understanding of complex business workflows, user efficiency, and data integrity within a commercial context. The requirement for "systems level thinking" and managing an "opportunity backlog" indicates a strategic component beyond just feature design.

📈 Primary Responsibilities

• Lead end-to-end UX for complex features and journeys, producing comprehensive artifacts such as journey maps, personas, user flows, wireframes, and interactive prototypes.

• Present design concepts, research findings, and strategic rationale clearly and persuasively to a wide range of stakeholders, including users, product teams, and business leaders.

• Define and own the experience strategy for assigned initiatives, clearly articulating desired outcomes, success metrics, and necessary trade-offs to align solutions with product and business priorities.

• Plan, execute, and synthesize various research methodologies (generative, formative, summative), including contextual inquiry, interviews, usability testing, card sorting, and heuristic evaluations, translating findings into actionable insights and prioritized recommendations.

• Advocate for and lead post-release research and ongoing measurement efforts, defining and tracking key performance indicators (KPIs) like task success rates and System Usability Scale (SUS) scores to drive continuous product improvement.

• Build strong, collaborative relationships and actively participate in Scrum ceremonies, working closely with engineers to assess feasibility, manage design handoffs, and ensure the delivered experience matches design intent.

• Maintain a recurring opportunity backlog, applying systems-level thinking to identify scalable opportunities, validate concepts, document insights, and share outcomes with cross-functional partners.

• Support the UX Services team's functional excellence by maintaining individual and group tasks on the team's Kanban board, providing candid feedback, and creating/tracking individual Objectives and Key Results (OKRs).

• Participate in weekly UX Services meetings for critique and knowledge sharing, and in bimonthly cross-team demos to showcase progress and learnings.

• Mentor junior and mid-level team members, providing guidance on project work and advising on their professional development within the UX discipline.

• Explore and evaluate new tools, patterns, and approaches, including AI-assisted design tools, and share learnings with the broader team to foster innovation.

• Demonstrate a proactive and bold approach, taking calculated risks to drive impactful design solutions.

📝 Enhancement Note: The responsibilities highlight a blend of strategic ownership ("experience strategy," "systems level thinking") and hands-on execution ("wireframes, prototypes," "usability testing"). The emphasis on OKRs, Kanban, and Scrum ceremonies firmly places this role within a modern Agile development environment. The requirement to "mentor junior and mid-level team members" validates the "Senior" title.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Interaction Design, Human-Computer Interaction, Psychology, Computer Science, or a related User Experience field.

• Master's degree preferred. Experience:

• 5+ years of relevant career experience in UX design.

• Alternatively, 3 years of UX experience combined with a Master's degree.

• Proven track record of delivering impactful insights and solutions in a large enterprise or mature startup environment.

• Experience working on Agile scrum teams and driving continuous product discovery. Required Skills:

• Excellent written, verbal, and storytelling communication skills, with the ability to build empathy for user needs and clearly articulate research results and design rationale.

• Strong proficiency in facilitating an iterative design process and creating high-quality UX artifacts, including customer journey maps, user flows, wireframes, prototypes, and research readouts.

• Demonstrated ability to clearly communicate user needs, success metrics, and learnings through compelling narratives.

• Fluency with modern design and collaboration tools such as Figma, Mural, and Microsoft Teams.

• Experience with research tools like Maze, Optimal Workshop, and Qualtrics.

• Proven proficiency in conducting generative, formative, and/or summative user research, with a strong ability to interpret research questions, uncover data trends, and generate actionable insights.

• Strong understanding of information architecture principles.

• Proficiency in WCAG 2.2 accessibility guidelines.

• Ability to operate autonomously with strong organizational, time management, planning, and prioritization skills to manage concurrent initiatives effectively. Preferred Skills:

• Fluency with design patterns for both web-based and native mobile (iOS and Android) B2B & B2C software applications.

• Comfort and/or proficiency in using or experimenting with AI-assisted design tools and integrating them into design workflows (e.g., Figma Make, Claude, GPT).

• Experience with post-release research and tracking KPIs such as task success and SUS.

• Experience with AI-assisted design tools and integrating them into design workflows.

📝 Enhancement Note: The emphasis on "storytelling" and "communicating empathy" suggests that candidates will need to effectively translate user needs and research findings into compelling narratives for diverse audiences. The specific mention of AI tools like Figma Make, Claude, and GPT indicates a forward-looking approach to design processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design projects, demonstrating your ability to lead complex features from conception through delivery.

• Include detailed examples of user research methodologies (generative, formative, summative) and how your findings directly informed design decisions and product outcomes.

• Present clear examples of creating key UX artifacts such as journey maps, user flows, wireframes, and interactive prototypes.

• Demonstrate your ability to define and track success metrics (e.g., task success, SUS) and articulate how post-release data informed continuous improvements.

• Include case studies that highlight your collaboration with cross-functional teams (product managers, engineers) and explain the rationale behind design trade-offs and strategic decisions. Process Documentation:

• Examples of how you have planned, executed, and synthesized user research, detailing the methods used and the actionable insights generated.

• Documentation of your experience in defining and managing an "opportunity backlog" and applying "systems level thinking" to identify scalable design opportunities.

• Evidence of your participation and contribution within Agile Scrum ceremonies (e.g., sprint planning, retrospectives) and how you've managed tasks on a Kanban board.

• Demonstrate how you have mentored junior or mid-level team members, providing guidance and support for their project work and professional development.

📝 Enhancement Note: For a Senior UX Designer role, the portfolio is paramount. It should not just show final designs but the entire process, emphasizing the "why" behind decisions, the research that supported them, and the measurable impact. The inclusion of AI tools and Agile methodologies in the portfolio would be a significant advantage.

💵 Compensation & Benefits

Salary Range:

• The expected Base Salary Range is $110,150 - $146,200 USD per year.

• Actual compensation will be determined based on factors such as experience, skills, and other considerations permitted by law. Benefits:

• Comprehensive Health, Dental, and Vision Insurance coverage.

• 401K plan with a generous 6% company match and no vesting period.

• Tuition Reimbursement program to support continuous learning and development.

• Unlimited Paid Time Off (PTO) to promote work-life balance.

• Employee Discounts through Perks at Work.

• Community involvement opportunities and support for giving back.

• Access to Clifton Strengths testing and coaching to leverage individual talents. Working Hours:

• The role is based on a standard 40-hour work week.

• Flexibility is offered through a remote work arrangement, with occasional on-site visits required.

📝 Enhancement Note: The salary range provided is for the US market. While Allegion is a global company, the role is based in the US and compensation will reflect local market standards for a Senior UX Designer in tech. The unlimited PTO is a significant perk, indicating a results-oriented culture that trusts employees to manage their time effectively. The 6% 401k match with no vesting period is also highly competitive.

🎯 Team & Company Context

🏢 Company Culture

Industry: Security & Safety (specifically related to access control and door hardware, with a growing digital/software component).

Company Size: Allegion is a large enterprise with over 14,000 employees globally and products sold in 130 countries. This scale implies well-established processes but also opportunities for impact within specific product areas.

Founded: Allegion was established in 2013, spinning off from Ingersoll Rand. This relatively recent founding for a large entity suggests a dynamic environment with a blend of established practices and a drive for innovation.

Team Structure:

• The Senior UX Designer will join the Global UX Services Team, which is part of a broader Research and Software Solutions team.

• This role will be embedded within Agile Scrum teams, collaborating daily with product managers, software engineers, researchers, customer success professionals, and marketing.

• The UX team fosters a collaborative environment where members advise, share work, and critique each other's projects, with regular team meetings and cross-team demos. Methodology:

• Allegion emphasizes a data-driven decision-making approach, leveraging research findings and KPIs to inform product strategy and design.

• The company operates with a strong focus on Agile methodologies, utilizing Scrum for software development and Kanban for task management within the UX team.

• There's a stated commitment to continuous product discovery and iterative improvement, encouraging exploration of new tools and approaches, including AI.

Company Website: https://www.allegion.com/

📝 Enhancement Note: Allegion's recognition by Gallup for exceptional workplace culture and employee engagement (Gallup Exceptional Workplace Award) suggests a positive and supportive work environment. The company's mission "Creating Peace of Mind by Pioneering Safety and Security" provides a strong purpose-driven context for the UX team's work.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role, requiring significant autonomy, strategic input, and the ability to mentor others. It sits at a mid-to-senior point in a typical UX career ladder, potentially leading to Lead UX Designer or UX Manager roles in the future.

Reporting Structure: The Senior UX Designer will report into the Global UX Services team, likely under a UX Manager or Director. They will be embedded within multiple product-focused Agile Scrum teams, working closely with Product Managers and Engineering Leads.

Operations Impact: The UX team's work directly influences the usability, efficiency, and overall value of Allegion's Digital Order Management software. This impacts customer adoption, satisfaction, retention, and ultimately, revenue generation for the company. By owning the experience strategy, the Senior UX Designer plays a crucial role in ensuring software solutions advance business objectives.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specific UX areas, explore emerging technologies like AI in design, and gain experience across different software portfolios.

• Leadership Development: Potential to grow into a Lead UX Designer role, managing more complex initiatives or taking on mentorship responsibilities for larger groups. Further progression could lead to management positions.

• Cross-Functional Exposure: Exposure to various business units and product lines within Allegion, broadening understanding of the company's diverse offerings and market segments.

• Professional Development: Supported by tuition reimbursement, learning from senior colleagues, and potentially attending industry conferences.

📝 Enhancement Note: The role is designed for someone who can operate independently ("operate autonomously") and contribute strategically ("own the experience strategy"). The growth path is clear, moving from individual contribution to potential leadership and broader strategic influence within Allegion's digital product development.

🌐 Work Environment

Office Type: Allegion offers a flexible work arrangement, including US-based remote employment, with a preference for candidates local to the Denver or Indianapolis metro areas. Occasional on-site visits (1–3 times per quarter) are expected. This suggests a hybrid model where remote work is the norm, but in-person collaboration is valued for key activities.

Office Location(s):

• Golden, CO

• Carmel, IN (Indianapolis metro area)

• Remote (US-based) Workspace Context:

• The role operates within a modern, Agile development environment that leverages digital collaboration tools (Figma, Mural, Teams) for seamless remote and hybrid teamwork.

• Access to a range of UX research and design tools is provided, encouraging experimentation and efficient workflow.

• Frequent interaction with cross-functional teams (Product Management, Engineering, Customer Success) is inherent to the role, fostering a collaborative and dynamic workspace. Work Schedule:

• Standard 40-hour work week.

• Flexibility is a key aspect, accommodating remote work while requiring occasional travel for key meetings or strategic sessions. The company reserves the right to adjust schedules as needed.

📝 Enhancement Note: The explicit mention of "US-based remote employees" and preference for local candidates indicates flexibility. The requirement for occasional travel highlights the company's commitment to in-person collaboration for strategic alignment and team building, even in a hybrid setup.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess foundational skills, experience, and alignment with the role's requirements.

• Hiring Manager Interview: A discussion focused on your experience, approach to UX design and research, collaboration style, and understanding of Agile methodologies. Be prepared to discuss specific projects from your portfolio.

• Design/Portfolio Review Session: A deep dive into your portfolio, where you'll present specific case studies. Expect to articulate your process, decision-making, research insights, and the impact of your work. This may include a hypothetical design or research challenge.

• Team/Cross-Functional Interviews: Meetings with potential colleagues (engineers, product managers, other designers) to assess cultural fit, collaboration skills, and your ability to explain complex UX concepts to diverse audiences.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects that showcase end-to-end UX ownership, strong research integration, and measurable outcomes. Prioritize projects that demonstrate experience with complex B2B/B2C software, order management, or similar business-critical applications.

• Tell a Story: For each project, clearly articulate the problem, your role, the process (research, ideation, design, testing), the key decisions made, and the results achieved (quantitatively and qualitatively). Emphasize your "why."

• Showcase Process, Not Just Pixels: Include artifacts like journey maps, user flows, wireframes, and research findings to illustrate your thought process. Explain how data and user insights drove your design solutions.

• Highlight Collaboration: Mention how you worked with product managers, engineers, and other stakeholders.

• Address AI Use: If applicable, clearly explain how you've used or experimented with AI tools in your workflow and the benefits or insights gained.

• Be Concise and Clear: Present your work in a structured, easy-to-follow manner. Prepare a brief overview and be ready to dive into details for each project.

Challenge Preparation:

• Design Exercise: Be prepared for a potential design exercise, which might involve analyzing a problem statement, outlining a research plan, or creating key UX artifacts for a given scenario. Focus on your process and rationale.

• Research Scenario: You might be asked to outline how you would approach a specific research challenge, including methodology, participant recruitment, and analysis.

• Communication Practice: Practice articulating your design and research rationale concisely and persuasively. Be ready to discuss trade-offs and justify decisions.

📝 Enhancement Note: The emphasis on portfolio presentation, storytelling, and demonstrating measurable impact indicates that candidates will be evaluated not just on their design skills, but their ability to communicate their value and drive business results through UX. The specific mention of AI tools suggests that familiarity or willingness to learn them will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary tool), potentially other tools for wireframing and prototyping.

• Collaboration: Mural, Microsoft Teams.

• Research Tools: Maze, Optimal Workshop, Qualtrics.

• AI-Assisted Design: Experience or comfort with tools like Figma Make, Claude, and GPT integrated into design workflows.

Analytics & Reporting:

• Familiarity with tools for tracking KPIs such as System Usability Scale (SUS) and task success rates is essential. Experience with analytics platforms that integrate with user behavior data would be beneficial. CRM & Automation:

• While not explicitly stated as a primary requirement for the UX designer, an understanding of how UX design impacts B2B/B2C software used in order management, sales processes, or customer service systems is relevant. Experience with CRM systems like Salesforce, or marketing automation platforms, might be a plus for understanding the broader business context.

• Integration Tools: Not directly applicable to UX design tasks but understanding how systems integrate impacts the user experience.

📝 Enhancement Note: Proficiency in Figma and collaboration tools like Mural and Teams is non-negotiable. The explicit mention of AI-assisted design tools is a key differentiator. Experience with research platforms like Maze, Optimal Workshop, and Qualtrics is also highly valued.

👥 Team Culture & Values

Operations Values:

• Pioneering Safety and Security: A core mission that drives the company's purpose and innovation. UX designers contribute by ensuring these principles are reflected in user-friendly and reliable digital products.

• "This is your business, run with it": Encourages ownership, initiative, and a proactive approach to problem-solving and driving results.

• Growth Mindset: Valuing continuous learning, adaptability, and embracing challenges as opportunities for development.

• Data-Driven Decisions: Emphasizing the use of research and metrics to inform strategy and design.

• Team Sport Mentality: Recognizing that building world-class software requires collaboration, mutual support, and shared goals.

• Serving Others: A commitment to customer success and community involvement.

Collaboration Style:

• Agile & Iterative: Working within Scrum teams, participating in ceremonies, and embracing an iterative design and development process.

• Cross-Functional Integration: Daily collaboration with product managers, engineers, researchers, and other stakeholders to ensure alignment and integrated product development.

• Feedback-Rich Environment: Encouraging candid feedback through team engagement surveys and critique sessions within the UX Services team.

• Knowledge Sharing: Actively participating in team meetings to share learnings, critique work, and advise peers.

📝 Enhancement Note: Allegion's values, particularly "This is your business, run with it" and the emphasis on a "team sport" mentality, suggest a culture where proactive ownership and collaborative contribution are highly valued. The Gallup awards further reinforce a positive and engaging workplace culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Effectively advocating for users while ensuring design solutions align with complex business goals and technical constraints within a large enterprise.

• Navigating Complex Software: Designing for the Digital Order Management portfolio requires understanding intricate business workflows, data management, and potentially legacy systems, demanding a steep learning curve.

• Driving Adoption of New UX Practices: Introducing and championing advanced UX methodologies or tools (like AI-assisted design) within established teams and processes.

• Remote Collaboration Effectiveness: Maintaining strong team cohesion and design quality across distributed and hybrid teams, requiring excellent asynchronous communication skills.

Learning & Development Opportunities:

• Advanced UX Specialization: Opportunities to become a subject matter expert in specific areas of UX, such as complex B2B software design, accessibility, or emerging design technologies.

• AI in Design Exploration: Hands-on experience and training in leveraging AI tools to enhance design efficiency, creativity, and research capabilities.

• Mentorship and Leadership: Developing mentoring skills and potentially growing into leadership roles within the UX team or product development.

• Industry Exposure: Potential to gain exposure to diverse product lines and market segments within Allegion, broadening overall business acumen.

• Formal Training: Access to tuition reimbursement and internal training programs to support continued professional growth.

📝 Enhancement Note: The challenges are typical for a senior role in a large organization, requiring strong influence, strategic thinking, and adaptability. The growth opportunities are robust, offering paths for both deep specialization and broader leadership within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the end-to-end UX design for a complex feature or journey. What was your process, what artifacts did you create, and what was the outcome?" (Focus on your process, research, and impact.)

• "How do you define and own an 'experience strategy' for a new initiative? What metrics do you use to measure success, and how do you align with business objectives?" (Demonstrate strategic thinking and outcome orientation.)

• "Walk us through a significant UX research project you conducted. What was the problem, your methodology, key insights, and how did those insights translate into actionable design recommendations?" (Highlight your research rigor and analytical skills.)

• "How do you approach collaboration with product managers and software engineers in an Agile Scrum environment? Describe a situation where you had to negotiate design trade-offs due to technical feasibility or business constraints." (Show your teamwork and problem-solving abilities.) Company & Culture Questions:

• "How do you see your role contributing to Allegion's mission of 'Creating Peace of Mind by Pioneering Safety and Security' through digital products?" (Connect your work to the company's purpose.)

• "Allegion values a 'This is your business, run with it' mentality. How have you demonstrated ownership and initiative in previous roles?" (Provide examples of proactive problem-solving.)

• "Describe your experience mentoring junior designers or sharing your expertise with team members." (Assess your leadership and team-building potential.)

• "How do you stay current with UX trends and emerging technologies, such as AI-assisted design tools?" (Demonstrate your commitment to continuous learning.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process (research, ideation, design, testing), the key decisions, and the measurable outcomes.

• Quantify Impact: Whenever possible, use data and metrics (e.g., increased task success, reduced error rates, improved SUS scores, business KPIs) to demonstrate the value of your work.

• Explain Your 'Why': Be prepared to articulate the rationale behind every significant decision, linking it back to user needs, research findings, or business goals.

• Showcase Process Artifacts: Include visuals of journey maps, user flows, wireframes, prototypes, and research summaries to illustrate your methodology.

• Practice Your Delivery: Rehearse your presentation to ensure it's concise, engaging, and flows logically. Be ready to answer detailed questions about your projects.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design execution but strategic thinking, research acumen, collaborative skills, and a results-oriented mindset. Emphasizing how you've applied data and user insights to achieve business objectives will be key.

📌 Application Steps

To apply for this Senior User Experience (UX) Designer position:

• Submit your application through Allegion's careers portal via the provided link.

• Curate Your Portfolio: Select 3-5 of your most impactful UX projects. Prioritize those demonstrating end-to-end ownership, strong research integration, and measurable outcomes, particularly in B2B/B2C software or order management contexts. Ensure it highlights your process, not just final designs.

• Optimize Your Resume: Tailor your resume to clearly showcase your 5+ years of UX experience, specific skills (Figma, research methodologies, Agile), and achievements in delivering impactful solutions. Use keywords from the job description.

• Prepare Your Narrative: Practice articulating your experience, especially for portfolio presentations. Be ready to discuss your process, research insights, design decisions, and how you collaborate within Agile teams.

• Research Allegion: Understand the company's mission, values, and products. Consider how your UX expertise can contribute to their goals in safety and security through digital solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.