Senior Product Designer, Instore Selling

📍 Job Overview

Job Title: Senior Product Designer, Instore Selling

Company: Lightspeed Commerce, Inc.

Location: Montreal, Quebec, Canada

Job Type: FULL_TIME

Category: Product Design / GTM Operations

Date Posted: April 17, 2026

Experience Level: 5-10 years

Remote Status: Hybrid (with potential for remote within Canada)

🚀 Role Summary

• Drive the end-to-end design process for Lightspeed's Instore Selling product suite, focusing on point-of-sale and accounting functionalities, with a strong emphasis on user experience (UX) and user interface (UI) design.

• Lead design initiatives with autonomy, translating complex business requirements and technical specifications into intuitive, elegant, and user-friendly interfaces that enhance merchant operations.

• Integrate emerging technologies, including AI, into the design strategy to innovate and improve customer journeys and operational efficiency for merchants.

• Foster a collaborative design environment, working closely with product managers, engineers, and marketing teams to ensure seamless execution and a unified brand experience across all platforms.

• Contribute to and evolve the company's design system, ensuring consistency, scalability, and adherence to best practices across the product portfolio.

📝 Enhancement Note: While this role is for a Product Designer, its focus on "Instore Selling," "point-of-sale," and "accounting" within a commerce platform strongly aligns with GTM Operations and Sales Operations functions. The designer will be instrumental in shaping the tools that sales and operations teams (merchants) use daily, requiring them to understand operational workflows, efficiency gains, and the business impact of design decisions. Therefore, the role is categorized under Product Design / GTM Operations.

📈 Primary Responsibilities

• Lead the conceptualization, design, and execution of user flows, wireframes, mockups, and prototypes for the Instore Selling product suite, ensuring a high level of usability and aesthetic appeal.

• Own the design process for key features within the point-of-sale and accounting modules, from initial research and ideation through to final delivery and post-launch analysis.

• Proactively identify opportunities for design improvement and innovation, particularly during backend-heavy development phases, by sharpening specifications, conducting exploratory research, and building cross-functional alignment.

• Translate user insights, market research, and business objectives into tangible design solutions that address merchant pain points and drive product adoption and satisfaction.

• Collaborate closely with product management and engineering teams to ensure design feasibility, technical accuracy, and timely delivery of high-quality product experiences.

• Champion the user perspective in all design and development discussions, advocating for user needs and ensuring that design decisions align with product strategy and business goals.

• Contribute to the evolution and maintenance of Lightspeed's design system, ensuring consistency and efficiency across all Instore Selling products and platforms.

• Explore and integrate AI and other emerging technologies to create innovative solutions that enhance merchant efficiency and customer experience.

• Mentor and guide junior designers, fostering a culture of design excellence, continuous learning, and knowledge sharing within the design team.

• Act as a design advocate within the broader Lightspeed organization, promoting design thinking and best practices to enhance product development across different teams.

📝 Enhancement Note: The responsibilities highlight a senior-level role requiring not just execution but also strategic thinking, proactive problem-solving, and leadership in design. The emphasis on "backend-heavy phases" and "technical complexity" suggests a need for a designer comfortable with intricate systems and data-driven decision-making, common in operations-focused product development.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Product Design Leadership: Demonstrated ability to lead design projects autonomously from concept to launch, facilitating design reviews and driving team collaboration to achieve optimal solutions.

• UX/UI Expertise: Deep understanding of user-centered design principles, user experience strategy, and user interface design best practices for complex applications.

• Design Systems Proficiency: Fluency in utilizing and contributing to established design systems to ensure consistency, scalability, and efficiency across platforms.

• Prototyping & Research: Strong skills in creating interactive prototypes and conducting user research (qualitative and quantitative) to inform design decisions and validate solutions.

• Technical Acumen: Comfort working within technically complex environments; ability to understand architecture documentation, data models, and engage in technical discussions without needing to code.

• Workflow Transformation: Proven ability to simplify and streamline complex user workflows into intuitive and user-friendly digital experiences.

• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to articulate design rationale, present work effectively to stakeholders, and build strong relationships with cross-functional teams (product, engineering, marketing).

• Problem-Solving: Strong analytical and problem-solving skills, with a knack for turning nebulous concepts into specific, actionable product features.

• AI & Emerging Tech Integration: Curiosity and ability to explore and integrate AI and emerging technologies into design solutions.

Preferred Skills:

• Experience in the SaaS, e-commerce, or retail technology sectors.

• Familiarity with the point-of-sale (POS) and accounting software domains.

• Experience with agile development methodologies.

• Contributions to open-source design projects or communities.

• A portfolio demonstrating a strong understanding of how micro-interactions enhance user task completion.

📝 Enhancement Note: The requirement for "5 years of practical, in-house product, UX/UI design experience" and the emphasis on technical complexity and workflow transformation point towards a candidate who can operate with a degree of operational understanding, making their design choices impactful for business efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 significant product design projects, clearly demonstrating your role, process, and impact.

• For each project, highlight the problem statement, your design process (research, ideation, prototyping, testing, iteration), and the final solution.

• Quantify the impact of your design work with relevant metrics (e.g., increase in conversion rates, reduction in task completion time, improvement in user satisfaction scores, adoption rates).

• Include case studies that demonstrate your ability to tackle complex workflows and technical challenges, particularly those related to business operations or commerce.

Process Documentation:

• Provide examples of how you have leveraged user research and data analytics to inform design decisions and drive product improvements.

• Illustrate your approach to transforming complex technical requirements or business logic into simple, elegant, and user-friendly interfaces.

• Demonstrate your understanding and application of design systems, including how you ensure consistency and contribute to their evolution.

• Showcase your experience in collaborating with engineering and product management teams throughout the design and development lifecycle.

• Include examples of how you've incorporated AI or emerging technologies into your design thinking or proposed solutions.

📝 Enhancement Note: For a Senior Product Designer role focused on such operational aspects, the portfolio must emphasize not just visual design but also the strategic thinking, process optimization, and business impact of the designs. Quantifiable results and clear articulation of problem-solving for complex systems are crucial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Lightspeed Share Scheme: Opportunity to become an owner in the company.

• Unlimited Paid Time Off: Flexible approach to time off, encouraging work-life balance.

• Flexible Working Policy: Supports a hybrid work model, allowing for remote work within Canada.

• Comprehensive Health Insurance: Standard medical, dental, and vision coverage.

• Health and Wellness Benefit: CAD $500 annual allowance for wellness activities.

• New Parent Support: Paid leave and assistance for new parents.

• Mental Health Support: Access to an online platform and professional counselling/coaching services.

• Professional Development: LinkedIn Learning license for continuous skill enhancement.

• Volunteer Days: Company-supported opportunities to contribute to the community.

Working Hours:

• Standard full-time hours, estimated at 40 hours per week. The company emphasizes flexibility, supporting a hybrid work model and unlimited PTO, allowing for adaptable scheduling around core operational needs.

📝 Enhancement Note: The salary estimate is based on research of similar Senior Product Designer roles in Montreal, Canada, considering the experience level (5-10 years) and the hybrid/remote work arrangement. LightSpeed's benefits are extensive and align with modern tech company offerings, particularly those supporting employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, E-commerce Platform, SaaS (Software as a Service)

Company Size: Lightspeed Commerce is a publicly traded company with a significant global presence, employing over 2,000 individuals across North America, Europe, and Asia Pacific. This size indicates a stable, well-resourced organization with established processes and growth opportunities, while still maintaining a lean enough structure for individual impact.

Founded: 2005, in Montreal, Canada. Lightspeed has a history rooted in inclusivity and building commerce communities, starting from its origins in Montreal's gay village.

Team Structure:

• Instore Selling Team: This team focuses on the core point-of-sale and accounting functionalities that empower merchants to manage their daily operations.

• Design Studio: The Senior Product Designer will likely be part of a central design team or a dedicated product design studio, working closely with other designers, researchers, and writers.

• Cross-Functional Collaboration: The role necessitates close partnerships with Product Managers and Engineering teams within the Instore Selling vertical, as well as potential collaboration with Marketing and Sales enablement teams.

• Reporting Structure: The Senior Product Designer will likely report to a Design Lead or Head of Product Design, with direct collaboration with Product Managers and Engineering leads for specific projects.

Methodology:

• Agile Development: Lightspeed operates within an agile framework, emphasizing iterative design, continuous delivery, and close collaboration between design, product, and engineering.

• Data-Driven Design: Insights from user research, analytics, and A/B testing are crucial for informing design decisions and measuring impact.

• User-Centricity: A strong focus on understanding merchant needs and pain points to create impactful and delightful product experiences.

• Design System Integration: Emphasis on leveraging and contributing to a robust design system for consistency and efficiency.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: Understanding Lightspeed's history of inclusivity and its mission to empower businesses through commerce is key. The company's growth from a startup to a global entity suggests a dynamic environment that values both innovation and operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This role is positioned as a senior individual contributor, expected to lead complex projects, mentor junior designers, and significantly influence product strategy and execution within the Instore Selling domain. It signifies a level of autonomy and impact on core business operations.

Reporting Structure: The Senior Product Designer will report to a Design Manager or Director and work collaboratively with Product Managers and Engineering Leads. This structure allows for direct input into product roadmaps and development cycles.

Operations Impact: The designs created will directly impact the daily operations of thousands of retail and hospitality merchants globally. By simplifying point-of-sale and accounting processes, the designer will contribute to increased merchant efficiency, reduced operational friction, improved customer experiences, and ultimately, Lightspeed's revenue growth. The integration of AI and new technologies will also shape the future operational capabilities of their clients.

Growth Opportunities:

• Leadership Development: Potential to move into a Lead Product Designer role, managing a small team or a specific product area, and taking on more strategic product vision responsibilities.

• Specialization: Deepen expertise in specific areas like e-commerce operations, financial technology design, or AI-driven product features.

• Cross-Functional Mobility: Opportunities to transition into Product Management or UX Research roles, leveraging a deep understanding of user needs and product strategy.

• Mentorship & Advocacy: Develop leadership skills by mentoring junior designers and acting as a design advocate across the organization.

• Industry Exposure: Work with cutting-edge technologies and contribute to a platform that is central to global commerce, offering broad industry experience.

📝 Enhancement Note: The role is ideal for a designer who wants to see tangible business impact and has a keen interest in how technology supports and optimizes business operations. The growth path is clear for those who excel in influencing product strategy and leading design initiatives.

🌐 Work Environment

Office Type: Lightspeed operates with a hybrid work model. This means employees are expected to work from a designated office location for a portion of their week, with the flexibility to work remotely for the remainder. This model aims to balance in-person collaboration and team cohesion with individual focus and flexibility.

Office Location(s): The primary location mentioned is Montreal, Quebec, Canada. Lightspeed also has offices in other major cities globally, but for this role, the focus is on Canada, with the possibility of remote work within the country.

Workspace Context:

• Collaborative Spaces: The office environment is likely designed to foster collaboration, with meeting rooms, project spaces, and common areas for informal interactions.

• Tools & Technology: Access to industry-standard design software, collaboration tools (like Slack, Teams), and project management systems (like JIRA). The company also provides a LinkedIn Learning license for continuous professional development.

• Team Interaction: Opportunities for regular interaction with design peers, product managers, and engineers through scheduled meetings, design critiques, and informal check-ins.

• Inclusive Culture: Lightspeed emphasizes a culture of inclusion and belonging, which is reflected in its workplace design and employee interactions.

Work Schedule:

• While a standard 40-hour work week is typical, Lightspeed offers a flexible working policy and unlimited paid time off. This allows employees to manage their schedules to accommodate personal needs, project deadlines, and maintain a healthy work-life balance, provided core responsibilities and collaborative needs are met.

📝 Enhancement Note: The hybrid model and flexible working policy are significant draws, indicating a trust in employees to manage their time effectively. For a designer, this means a balance between in-person brainstorming and focused, remote work sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio. Be sure your portfolio clearly showcases your experience and aligns with the role's requirements.

• Design Challenge/Case Study: You may be asked to complete a take-home design challenge or present a detailed case study from your portfolio. This is where you'll demonstrate your problem-solving skills, design process, and ability to articulate your decisions. Focus on how your design solved a real problem and delivered measurable results.

• Hiring Manager Interview: A deeper dive into your experience, design philosophy, leadership potential, and how you handle complex projects and cross-functional collaboration.

• Team Interviews: You'll likely meet with other designers, product managers, and engineers. These interviews assess your technical skills, collaborative style, and cultural fit within the team and Lightspeed's values.

• Final Interview: Potentially with a senior leader (e.g., Head of Design, VP of Product) to discuss strategic thinking, impact, and long-term career aspirations.

Portfolio Review Tips:

• Curate Selectively: Choose projects that best demonstrate your skills relevant to this role: complex workflows, business operations, SaaS products, and ideally, e-commerce or retail tech.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you overcame, your solutions, and the measurable outcomes. Use clear visuals and concise explanations.

• Quantify Impact: Whenever possible, use data and metrics to show the business impact of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

• Showcase Process: Don't just show final screens; illustrate your thought process, including wireframes, user flows, research insights, and iterations.

• Highlight Collaboration: Explain how you worked with cross-functional teams and handled feedback.

• Consider Lightspeed's Context: If possible, tailor your presentation to show an understanding of Lightspeed's business and its merchant users.

Challenge Preparation:

• Understand the Business: Research Lightspeed's products, target audience (merchants), and competitive landscape.

• Deconstruct the Prompt: If given a design challenge, ensure you fully understand the requirements and constraints. Ask clarifying questions.

• Focus on Process: Demonstrate a structured approach, starting with defining the problem and user needs, then moving through ideation, design, and validation.

• Prioritize and Justify: Be prepared to explain your design choices, prioritize features, and justify your decisions based on user needs and business goals.

• Presentation Skills: Practice presenting your work clearly, concisely, and confidently. Be ready to answer questions and discuss trade-offs.

📝 Enhancement Note: The interview process emphasizes practical application and strategic thinking. A strong portfolio that demonstrates a deep understanding of user needs in a business context, coupled with clear articulation of design process and impact, will be critical. The emphasis on "instore selling" and "accounting" means designers should be prepared to discuss operational efficiency and business workflows.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool, expected for creating wireframes, mockups, and interactive prototypes. Proficiency in its advanced features for collaboration and design system management is key.

• Google Suite: Used for documentation, presentations, and general collaboration (e.g., Google Docs, Sheets, Slides).

• JIRA: Essential for project management, tracking tasks, bugs, and collaborating with engineering teams on development sprints. Understanding how to use JIRA for design handoff and feedback is important.

Analytics & Reporting:

CRM & Automation:

Other Potential Tools:

• Prototyping Tools: Beyond Figma, experience with tools like InVision, Principle, or Adobe XD might be beneficial.

• User Research Platforms: Tools like UserTesting.com, Maze, or Hotjar for gathering user feedback.

• Collaboration Tools: Slack or Microsoft Teams for real-time communication.

📝 Enhancement Note: Proficiency in Figma, JIRA, and Google Suite is explicitly mentioned and critical. The role requires a designer who can seamlessly integrate into a product development workflow that relies heavily on these tools for efficient collaboration and project tracking.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A strong focus on delivering tangible business value and improving the operational efficiency of Lightspeed's merchants. Designs are expected to have measurable outcomes.

• User-Centricity & Empathy: Deep understanding and advocacy for the merchant user, coupled with empathy for team members and colleagues.

• Collaboration & Inclusivity: Working effectively in cross-functional teams, valuing diverse perspectives, and fostering a welcoming environment for all. Lightspeed's history of inclusivity is a core tenet.

• Proactiveness & Autonomy: Encouragement to take initiative, identify opportunities, and drive projects forward with minimal supervision.

• Continuous Learning: A commitment to staying updated with design trends, emerging technologies (like AI), and evolving industry best practices.

Collaboration Style:

• Cross-functional Integration: Designs are not created in a vacuum. Expect close collaboration with Product Managers to define requirements, Engineers for technical feasibility, and Marketing for go-to-market strategies.

• Iterative Feedback: A culture that embraces constructive criticism through design reviews, critiques, and ongoing discussions to refine solutions.

• Knowledge Sharing: Encouragement to share learnings, best practices, and insights across the design team and wider organization.

• Agile Partnership: Working within agile sprints, designers are expected to be active participants, providing input and adapting designs as needed.

📝 Enhancement Note: The emphasis on "instore selling," "point-of-sale," and "accounting" implies a culture that values practical solutions that directly contribute to the success and efficiency of businesses. The company's inclusive roots are also a significant cultural marker.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Complexity and Simplicity: Designing intuitive interfaces for technically complex systems like POS and accounting software, which involve intricate data models and business logic.

• Cross-Functional Alignment: Ensuring buy-in and consistent execution across multiple departments (product, engineering, marketing) with potentially different priorities.

• Integrating Emerging Technologies: Effectively exploring and incorporating AI and other new technologies into existing product lines without disrupting user workflows or adding unnecessary complexity.

• Global Scalability: Designing solutions that are effective for a diverse global merchant base with varying needs, languages, and regulatory environments.

• Driving Adoption: Convincing merchants to adopt new features or updated workflows, especially in established operational processes.

Learning & Development Opportunities:

• Deep Dive into Commerce Operations: Gain extensive knowledge of the operational challenges faced by retail and hospitality businesses.

• AI in Product Design: Hands-on experience in leveraging AI tools and concepts to enhance product design and user experiences.

• Design Leadership: Develop skills in mentoring, leading design initiatives, and influencing product strategy.

• Industry Exposure: Work on a leading cloud commerce platform used by businesses worldwide, offering broad industry relevance.

• Access to Resources: Utilize provided LinkedIn Learning licenses and potentially attend industry conferences to stay abreast of the latest design trends and technologies.

📝 Enhancement Note: The challenges presented are typical for senior roles in impactful product areas, offering significant opportunities for professional growth and skill development in areas highly relevant to modern product development and business operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex workflow for a user. What was the workflow, what was your process, and what was the outcome?" (Prepare a case study focusing on process optimization and user impact.)

• "How do you approach incorporating new technologies like AI into product design? Can you provide an example?" (Think about Lightspeed's context and how AI could enhance POS or accounting features.)

• "How do you balance user needs with business requirements and technical constraints? Give an example where you had to make trade-offs." (Demonstrate strategic thinking and negotiation skills.)

Company & Culture Questions:

• "What interests you about Lightspeed and our mission to empower businesses?" (Research Lightspeed's values, history, and impact on merchants.)

• "How do you contribute to a positive and inclusive team culture?" (Relate to Lightspeed's emphasis on inclusivity and mentorship.)

• "How do you stay updated on design trends and emerging technologies?" (Showcase your commitment to continuous learning.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline the problem, your role, the process, your solutions, and the impact. Use a consistent format.

• Focus on Impact: Emphasize quantifiable results and how your designs improved business operations or user experience.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your thinking and final solutions.

• Explain Your "Why": Be prepared to articulate the rationale behind your design decisions, linking them back to user needs and business objectives.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, technical challenges, and your collaboration process.

📝 Enhancement Note: Preparing specific examples that align with Lightspeed's focus on commerce, point-of-sale, and accounting will be highly beneficial. Demonstrating an understanding of operational efficiency and a proactive approach to design challenges will position candidates strongly.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link to the Ashby careers portal.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your experience with complex workflows, business operations, SaaS products, and ideally, the retail or hospitality tech space. Emphasize projects with quantifiable business impact.

• Resume Optimization: Ensure your resume clearly articulates your 5+ years of experience, specific design skills (UX/UI, design systems, prototyping, research), and your ability to work autonomously and collaboratively in a tech environment. Use keywords from the job description.

• Prepare Your Case Study: Select 1-2 key projects from your portfolio to present in detail, focusing on problem-solving, your design process, and measurable outcomes for businesses. Practice articulating your story concisely and confidently.

• Company Research: Familiarize yourself with Lightspeed's products, mission, values, and recent news. Understand their target market (merchants) and the challenges they face in commerce.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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