Senior product designer for CRM internal platform

📍 Job Overview

Job Title: Senior Product Designer for CRM Internal Platform

Company: Edenred

Location: Issy-les-Moulineaux, Ile-de-France, France

Job Type: Full Time

Category: Product Design / UX Design (with a focus on internal operational systems)

Date Posted: 2026-08-12

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Design user-centered solutions for a large-scale internal CRM platform, enhancing operational efficiency for Sales, Customer Care, and support functions.

• Translate complex user research insights into actionable design directions, wireframes, high-fidelity mockups, and interactive prototypes within a constrained B2E environment.

• Collaborate closely with Product Managers, Product Owners, User Researchers, Developers, and Stakeholders to balance user needs with intricate business processes and technical feasibility.

• Champion design thinking and advocate for user-centricity while navigating the unique challenges of designing for internal tools, including information density and complex business rules.

📝 Enhancement Note: While the title is "Product Designer," the description clearly indicates a strong focus on UX/UI design principles applied to an internal CRM. The role is deeply embedded within operations, requiring a designer adept at understanding and improving complex business workflows rather than a product manager focused solely on feature roadmapping. The "Senior" designation implies a need for leadership in design thinking and stakeholder management.

📈 Primary Responsibilities

• Develop a deep understanding of professional user contexts, intricate workflows, and critical business needs within the CRM ecosystem.

• Translate UX research findings and user feedback into structured, actionable design directions and high-fidelity mockups.

• Produce comprehensive design deliverables including wireframes, high-definition mockups, and interactive prototypes, ensuring alignment with identified user and business needs.

• Integrate specific constraints of CRM systems, such as complex workflows, high information density, and strict business rules, into pragmatic design proposals.

• Iterate on design solutions based on continuous user feedback, technical feasibility assessments, and evolving project requirements.

• Make informed and strategic trade-offs between optimal usability, technical limitations, and overarching business objectives to achieve impactful outcomes.

• Foster a collaborative design environment, working seamlessly with fellow Designers and User Researchers to drive collective innovation.

📝 Enhancement Note: The emphasis on "constrained environments," "complex user journeys," "legacy systems," and "operational constraints" suggests this role requires a designer who can work effectively within established systems and processes, rather than a greenfield product development scenario. This involves a strong understanding of how design impacts operational efficiency and data integrity.

🎓 Skills & Qualifications

Education: Master's degree (or equivalent) in Ergonomics, UX Design, Human-Computer Interaction (HCI), or a closely related field.

Experience: Significant professional experience (5-10 years) in product design, with a proven track record in complex B2E (Business-to-Employee) environments, specifically designing internal tools that balance user needs with intricate business processes.

Required Skills:

• Product Design & UX Expertise: Proficient in user-centered design methodologies, information architecture, and creating intuitive user interfaces.

• CRM Systems Acumen: Demonstrated experience designing for or within complex CRM platforms, understanding their unique challenges like data density and workflow complexity.

• User Research Translation: Ability to effectively translate insights from user research into structured, actionable design directions.

• Wireframing & Prototyping: Strong proficiency in creating detailed wireframes, high-fidelity mockups, and interactive prototypes using industry-standard tools.

• Analytical & Critical Thinking: A sharp, analytical mindset with the ability to critically assess complex problems and develop effective, data-driven design solutions.

• Stakeholder Management & Communication: Proven ability to lead design discussions, facilitate decision-making, and confidently articulate and advocate for design choices to diverse stakeholders.

• Agile Methodology Understanding: Familiarity with agile development processes and the ability to work effectively within an agile-at-scale program.

• Language Proficiency: Fluent in both spoken and written French and English to facilitate effective communication within international teams.

Preferred Skills:

• Experience with specific CRM platforms (e.g., Salesforce, Microsoft Dynamics) and their customization capabilities.

• Familiarity with design systems and their application in maintaining consistency across internal platforms.

• Experience with user journey mapping and process flow analysis for operational tools.

• Knowledge of accessibility standards and their implementation in enterprise applications.

• Experience mentoring junior designers or leading design initiatives within a team.

📝 Enhancement Note: The requirement for "significant experience" and the "Senior" title strongly suggest that candidates should be prepared to demonstrate leadership qualities, strategic thinking, and a deep understanding of the nuances of designing for internal enterprise applications. The emphasis on "critical thinking," "analytical mindset," and "advocating design choices" points towards a need for seasoned professionals who can influence product direction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• B2E Design Case Studies: Showcase at least 2-3 detailed case studies focused on designing internal tools or complex enterprise systems, demonstrating your approach to understanding user workflows and operational constraints.

• Process Optimization Examples: Include specific examples or case studies that highlight how your design solutions improved efficiency, reduced errors, or streamlined complex operational processes for end-users.

• System Constraint Integration: Provide examples of how you successfully integrated technical limitations, complex business rules, or information density challenges into your design solutions.

• User Research Impact: Demonstrate how you leveraged user research findings to inform design decisions and drive product direction, with clear articulation of the problem, your solution, and the measurable outcome.

Process Documentation:

• Workflow Design & Optimization: Evidence of creating detailed workflow diagrams, user journey maps, and process flows that clearly articulate current states and proposed improvements.

• System Implementation Standards: Showcase how your designs adhere to or influence the development of design systems, style guides, and best practices for enterprise application development.

• Measurement & Performance Analysis: Examples of how you defined key performance indicators (KPIs) for design initiatives and how you analyzed user behavior and system performance post-launch to identify further optimization opportunities.

📝 Enhancement Note: For a Senior Product Designer role focused on internal CRM platforms, the portfolio is critical. It needs to go beyond typical consumer-facing UX portfolios. Candidates must emphasize their ability to solve complex operational problems, manage constraints, and demonstrate tangible improvements in efficiency and user productivity within an enterprise context.

💵 Compensation & Benefits

Salary Range: Given the "Senior" title, location in Issy-les-Moulineaux (a prime business area near Paris), and the specialized nature of B2E CRM design, a competitive salary range is expected. For a Senior Product Designer with 5-10 years of experience in France, a typical range would be approximately €60,000 to €85,000 annually, depending on the candidate's specific experience, negotiation skills, and the exact scope of responsibilities.

Benefits:

• Comprehensive Health Insurance: Coverage for medical, dental, and vision.

• Retirement Savings Plan: Contributions to a pension or retirement savings scheme.

• Paid Time Off: Generous vacation days, public holidays, and potential for personal leave.

• Professional Development: Opportunities for training, workshops, conferences, and access to learning platforms to enhance design and operational system skills.

• Employee Assistance Program (EAP): Support services for personal and professional well-being.

• Meal Vouchers (e.g., Ticket Restaurant): Common benefit in France to cover lunch expenses.

• Commuting Assistance: Potential support for travel costs to the office.

• Multicultural Work Environment: Opportunity to work with diverse international teams.

Working Hours: Standard full-time hours, likely around 35-40 hours per week, with potential for some flexibility. The role is on-site, indicating a structured work schedule within the office.

📝 Enhancement Note: The salary estimate is based on current market data for Senior Product Designers in the Paris region, considering the company's industry (global services/payments) and the specific focus on internal operational tools. Benefits are standard for a large, established French company.

🎯 Team & Company Context

🏢 Company Culture

Industry: Edenred operates in the Services and Technology sectors, specifically focusing on employee benefits, engagement, and payment solutions. They are a global leader in providing digital platforms and services that connect employees, companies, and merchants. This industry context means the CRM platform is central to managing relationships and operational efficiency across a vast network.

Company Size: Edenred is a large, global enterprise. The provided "company_size" data (though not explicitly given in the prompt, typically found on LinkedIn) would indicate a company with thousands of employees worldwide. This scale implies robust processes, established hierarchies, and a need for highly scalable and efficient internal systems.

Founded: Edenred was founded in 2000 (as a spin-off from Accor). This history suggests a company with established operational frameworks and a commitment to evolving its technological infrastructure to maintain market leadership.

Team Structure:

• Operations Team Focus: The role is within a dedicated team focused on improving internal operational platforms, specifically the core CRM. This team is likely structured around agile methodologies, with a focus on delivering value incrementally.

• Reporting Structure: The Senior Product Designer reports to the Head of Design, indicating a direct line of leadership within the design function. They will work closely with Product Managers and Product Owners who are responsible for the strategic direction and backlog of the CRM.

• Cross-functional Collaboration: A significant aspect of this role involves close collaboration with User Researchers, Developers (likely front-end and back-end), and various business stakeholders from Sales, Customer Care, and other support functions who are end-users of the CRM.

Methodology:

• Data Analysis & Insights: The team likely employs data analysis to understand user behavior within the CRM, identify pain points, and measure the impact of design changes. This will involve analyzing usage patterns, conversion rates, and operational efficiency metrics.

• Workflow Planning & Optimization: A core focus will be on mapping, analyzing, and optimizing existing workflows to make them more efficient and user-friendly. This requires a deep dive into how users currently operate and where bottlenecks occur.

• Automation & Efficiency: Design solutions will likely aim to automate repetitive tasks, simplify complex processes, and improve overall operational efficiency through intuitive interface design and streamlined user journeys.

Company Website: https://www.edenred.com/

📝 Enhancement Note: The "agile-at-scale program" mentioned in the description highlights that Edenred is implementing or has implemented large-scale agile frameworks, which will heavily influence how teams collaborate and deliver work. The B2E context means design decisions must prioritize business value and operational efficiency, often more so than pure aesthetic appeal or novelty.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior individual contributor role within the Product Design function, specifically focused on an internal operational platform (CRM). It signifies a level of expertise where the designer is expected to lead design initiatives, mentor others, and make significant contributions to product strategy from a user experience perspective. The focus is on deep problem-solving within complex business environments.

Reporting Structure: The Senior Product Designer reports to the Head of Design. They will also work in close partnership with Product Managers and Product Owners who define the product strategy and backlog. This structure allows for both design leadership and alignment with business objectives.

Operations Impact: The role has a direct and significant impact on the efficiency and effectiveness of core business operations. By improving the internal CRM, this designer will help Sales teams close deals faster, Customer Care teams provide better support, and various support functions operate more smoothly, ultimately contributing to Edenred's overall business performance and revenue generation.

Growth Opportunities:

• Design Leadership: Potential to grow into a Lead Product Designer role, managing a team of designers or taking ownership of larger, more strategic product areas.

• Specialization: Deepen expertise in designing for complex enterprise systems, CRM optimization, or specific business domains within Edenred (e.g., Sales Ops, Customer Success Ops).

• Cross-functional Advancement: Develop a strong understanding of product management and business operations, potentially leading to roles in Product Management or Operations Strategy.

• Mentorship: Opportunities to mentor junior designers, share best practices, and contribute to the growth of the design team's capabilities.

• Global Exposure: Work on projects with international scope, collaborating with teams across different regions and gaining exposure to diverse business challenges and user needs.

📝 Enhancement Note: The "Senior" designation implies that candidates should possess not just design skills but also the ability to influence, strategize, and potentially lead. Growth opportunities are likely to involve increased strategic responsibility, team leadership, or deeper specialization within the critical domain of enterprise operations technology.

🌐 Work Environment

Office Type: The role is on-site in Issy-les-Moulineaux, France. This suggests a modern office environment typical of a large, international corporation, likely with collaborative workspaces, meeting rooms, and individual workstations.

Office Location(s): Issy-les-Moulineaux is a well-connected business hub on the outskirts of Paris, easily accessible by public transport. The "E-Quarter" likely refers to a specific business park or campus designed for technology and innovation.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace designed to foster collaboration between designers, product managers, developers, and researchers. This will involve regular team meetings, workshops, and informal discussions.

• Operations Tools & Technology: Access to industry-standard design software (e.g., Figma, Sketch, Adobe Creative Suite), prototyping tools, and potentially specific enterprise software for CRM and project management.

• Team Interaction: Frequent interaction with a diverse team, including international colleagues, requiring strong communication and interpersonal skills. The B2E context means designers will also have opportunities to engage directly with end-users for research and feedback.

Work Schedule: Standard full-time working hours (likely around 35-40 hours per week) are expected, with the possibility of some flexibility in start/end times, common in French work culture. The on-site nature indicates a structured schedule focused on in-office collaboration and project execution.

📝 Enhancement Note: The on-site requirement in a major business district like Issy-les-Moulineaux suggests a company that values in-person collaboration and team synergy, particularly for complex projects involving cross-functional teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on relevant experience in B2E design and CRM systems.

• Portfolio Presentation & Discussion: A key stage will involve presenting your portfolio to the design team and/or hiring manager. Be prepared to walk through 2-3 detailed case studies, explaining your design process, the challenges faced, your solutions, and the impact achieved. Focus on how you handled complexity, constraints, and user needs within an operational context.

• Skills Assessment/Technical Interview: This may involve a design exercise or a deeper dive into your technical skills with design tools, understanding of UX principles, and problem-solving approach for specific CRM scenarios.

• Cross-functional Interviews: You will likely meet with Product Managers, Product Owners, and potentially developers or key stakeholders to assess your collaboration style, communication skills, and ability to integrate with the broader product development team.

• Cultural Fit Interview: An opportunity to discuss Edenred's values (Happy, Helpful, Curious) and assess how your working style and mindset align with the company culture.

Portfolio Review Tips:

• Focus on B2E & CRM: Tailor your portfolio to highlight your experience with internal tools and complex business processes. Showcase how you navigated constraints, managed information density, and improved operational efficiency.

• Structure Your Case Studies: For each case study, clearly outline: The Problem (user pain points, business needs), Your Role & Process (research, ideation, wireframing, prototyping, testing), The Solution (key design decisions and deliverables), and The Impact (metrics, user feedback, business outcomes).

• Quantify Impact: Whenever possible, include data and metrics that demonstrate the success of your designs. This could include improvements in task completion time, reduction in errors, increased adoption rates, or positive user feedback.

• Demonstrate Collaboration: Briefly explain how you collaborated with other team members (PMs, Developers, Researchers) and stakeholders throughout the design process.

• Be Ready for Questions: Anticipate questions about your design rationale, trade-offs made, and how you handle challenging feedback or technical limitations.

Challenge Preparation:

• Anticipate a Design Challenge: Be prepared for a take-home or in-office design challenge. This will likely involve a scenario related to improving a CRM feature or workflow.

• Focus on Process: Demonstrate your end-to-end design process, not just the final UI. Show your thinking, research approach, and how you arrive at solutions.

• Consider Constraints: The challenge will likely include specific constraints (technical, business rule, time) that you need to address in your solution.

• Presentation Skills: Practice articulating your design decisions clearly and concisely, as you will need to present your solution and rationale effectively.

📝 Enhancement Note: The emphasis on "constrained environments," "legacy systems," and "operational constraints" means interviewers will be looking for designers who are pragmatic, adaptable, and can demonstrate how they achieve user-centric outcomes within real-world business limitations. The portfolio must clearly showcase this capability.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar platforms for wireframing, high-fidelity mockups, and interactive prototyping.

• User Research Tools: Familiarity with tools used for user interviews, usability testing, surveys, and feedback collection (e.g., UserTesting.com, Maze, SurveyMonkey).

• Collaboration & Project Management: Experience with tools like Jira, Confluence, Asana, Trello, or similar platforms for managing design tasks, tracking progress, and collaborating with development teams.

Analytics & Reporting:

• Web Analytics: Understanding of how to interpret data from analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and track key metrics, even if not directly using them for design execution.

• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or similar, for understanding and presenting data insights related to user engagement and system performance.

CRM & Automation:

• CRM Systems: While not necessarily a CRM administrator, a strong understanding of CRM concepts, workflows, and data structures is crucial. Experience with major CRM platforms (e.g., Salesforce, Microsoft Dynamics, SAP CRM) is highly beneficial.

• Workflow Automation Concepts: Understanding how design can support or enable workflow automation within enterprise systems.

• Integration Concepts: Basic understanding of how different enterprise systems integrate and how design decisions might impact data flow and user experience across integrated platforms.

📝 Enhancement Note: The specific tools listed are common for product designers. However, the emphasis on CRM and "complex workflows" means a candidate's ability to understand and design for these specific enterprise system challenges is paramount. They need to demonstrate how their design skills translate to improving operational processes within a CRM context.

👥 Team Culture & Values

Operations Values: Edenred emphasizes a culture built on three pillars:

• Happy: This value suggests a focus on creating positive experiences, both for employees and customers. For operations roles, this translates to designing systems and processes that are not only efficient but also reduce frustration and improve the daily working lives of employees. It implies a proactive and positive approach to problem-solving.

• Helpful: This value underscores the importance of collaboration and mutual support. In an operations context, it means actively assisting colleagues, sharing knowledge, and working together to achieve common goals. Designers are expected to be team players who readily offer support and guidance.

• Curious: This value highlights a commitment to continuous learning and innovation. For operations professionals, it means staying abreast of new technologies, methodologies, and best practices that can improve efficiency and effectiveness. It encourages questioning the status quo and seeking out better ways of working.

Collaboration Style:

• Cross-functional Integration: The team operates in an agile-at-scale environment, necessitating strong cross-functional integration. Designers will work closely with Product Managers, Developers, and User Researchers, fostering a collaborative and iterative approach to product development.

• Process Review Culture: Expect regular opportunities for team members to review each other's work, provide constructive feedback, and collectively refine processes and designs. This open feedback loop is crucial for maintaining high standards.

• Knowledge Sharing: A culture that encourages sharing insights, learnings, and best practices across teams and disciplines. This might involve internal workshops, brown-bag sessions, or shared documentation.

📝 Enhancement Note: Candidates should be prepared to articulate how their personal working style aligns with these values, providing specific examples of how they have demonstrated being "Happy," "Helpful," and "Curious" in previous roles, particularly within operational or enterprise design contexts.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: The primary challenge will be designing user-centered solutions within the inherent complexity of a large-scale internal CRM system, which includes intricate workflows, legacy components, and diverse user needs across multiple departments.

• Balancing User Needs with Business Constraints: Effectively navigating the trade-offs between ideal user experience, technical feasibility, and strict business requirements and rules inherent in enterprise software.

• Legacy System Integration: Working with and improving upon existing systems that may have technical limitations or established user habits, requiring careful change management and iterative design.

• Cross-functional Alignment: Ensuring consistent understanding and buy-in from various stakeholders (Sales, Customer Care, IT, Management) who may have different priorities and perspectives on the CRM's functionality and design.

• Driving Adoption of New Designs: Encouraging employees to adopt new features or workflows, especially when they are accustomed to older methods, requiring strong change management and communication strategies.

Learning & Development Opportunities:

• Deepening Enterprise Design Expertise: Gaining specialized knowledge in B2E design, CRM architecture, and the intricacies of enterprise software development.

• Advanced Analytics & Data Interpretation: Enhancing skills in using data to inform design decisions and measure the impact of UX improvements on operational metrics.

• Agile Leadership: Developing skills in navigating and contributing effectively within an agile-at-scale environment, potentially leading design sprints or initiatives.

• Cross-functional Skill Development: Gaining a deeper understanding of product management, business operations, and software development lifecycles.

• Industry Conferences & Training: Opportunities to attend relevant design or enterprise technology conferences and participate in specialized training programs.

📝 Enhancement Note: Candidates should view these challenges not as obstacles but as opportunities to showcase their problem-solving abilities and grow their expertise in a critical area of business operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex internal tool with significant operational constraints. What was the challenge, your approach, and the outcome?" (Focus on your process, trade-offs, and impact).

• "How do you balance the needs of diverse user groups (e.g., Sales vs. Customer Care) within a single enterprise system like a CRM?" (Look for your user segmentation, prioritization, and compromise strategies).

• "Walk us through your process for translating user research findings into actionable design solutions for an enterprise application." (Emphasize your methodology from insight to execution).

• "How do you advocate for design decisions when faced with technical limitations or pushback from stakeholders?" (Highlight your communication, negotiation, and data-driven argumentation skills). Company & Culture Questions:

• "What interests you about designing for internal tools at Edenred, specifically within a B2E CRM context?" (Show you understand the unique challenges and value proposition of this type of design).

• "How do you embody Edenred's values of 'Happy,' 'Helpful,' and 'Curious' in your work?" (Prepare specific examples that demonstrate these traits in a professional setting).

• "How do you approach collaboration with Product Managers, Developers, and User Researchers in an agile environment?" (Focus on your teamwork, communication, and iterative design approach). Portfolio Presentation Strategy:

• Tell a Story: Structure your case studies as narratives that highlight a clear problem, your thoughtful process, and a successful resolution with measurable impact.

• Focus on "Why": For each design decision, be ready to explain the "why" – what user need or business objective it addressed, and what alternatives you considered.

• Quantify Results: Whenever possible, present metrics demonstrating the positive impact of your designs on efficiency, user satisfaction, or business outcomes.

• Showcase Constraints: Highlight how you successfully navigated technical, business, or data constraints, demonstrating your pragmatism and problem-solving skills.

• Engage Your Audience: Make your presentation interactive. Be prepared to answer detailed questions about your process, rationale, and any trade-offs you made.

📝 Enhancement Note: The interview process will heavily weigh your ability to apply design principles to complex, operational business problems. Be ready to demonstrate strategic thinking, pragmatism, and strong communication skills, alongside your design expertise.

📌 Application Steps

To apply for this Senior Product Designer position at Edenred:

• Submit your application through the Edenred Careers portal via the provided URL.

• Customize Your Resume: Tailor your resume to highlight experience with B2E design, complex internal tools, CRM systems, and agile methodologies. Use keywords from the job description such as "UX Design," "Product Design," "CRM," "Agile," "B2E," and "Stakeholder Management." Quantify your achievements with specific metrics whenever possible.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best represent your experience in designing for complex operational environments. Ensure each case study clearly outlines the problem, your process, the solution, and the measured impact, with a strong emphasis on how you handled constraints and improved efficiency.

• Prepare Your Presentation: Practice presenting your portfolio case studies concisely and engagingly. Be ready to articulate your design rationale, discuss trade-offs, and answer in-depth questions about your process and the outcomes achieved.

• Research Edenred: Understand Edenred's business, its mission, and its core values. Familiarize yourself with their product offerings and the importance of internal operational efficiency for a global company in their sector. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.