Senior Product Designer - Channels (Mobile Experience)

📍 Job Overview

Job Title: Senior Product Designer - Channels (Mobile Experience)

Company: Humana

Location: Remote US

Job Type: Full time

Category: Product Design / User Experience (UX)

Date Posted: 2026-08-14

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Shape the end-to-end mobile member experience across Humana's digital channels, focusing on intuitive, accessible, and engaging interactions.

• Drive Humana's mobile-first strategy by designing experiences that enhance member engagement, increase digital adoption, and create seamless omnichannel journeys.

• Collaborate closely with product managers, engineers, researchers, content strategists, and business stakeholders to deliver cohesive user experiences.

• Utilize exceptional design execution and user-centered thinking to simplify complex healthcare interactions and enable members to easily access information and complete tasks.

📝 Enhancement Note: While the input data places this role under "Product Design" and "UX", the emphasis on "Channels (Mobile Experience)", "omnichannel experiences", "digital adoption", and "operational efficiency" suggests a strong connection to Revenue Operations and Go-To-Market (GTM) strategies, particularly in how digital touchpoints drive user acquisition, retention, and self-service efficiency. The role's impact on member satisfaction, digital adoption, and retention directly influences revenue streams and operational costs.

📈 Primary Responsibilities

• Design and deliver intuitive, accessible, and engaging end-to-end mobile member experiences across Humana's digital channels, including native iOS and Android applications.

• Champion Humana's mobile-first strategy by creating user journeys that strengthen member engagement, increase digital self-service adoption, and foster seamless interactions across web, mobile app, SMS, and notifications.

• Collaborate with product management, engineering, research, content strategy, and business stakeholders to ensure cohesive and integrated omnichannel experiences that align with business objectives and member needs.

• Translate complex healthcare interactions into simplified, user-friendly designs that empower members to easily access information, complete key tasks, and stay connected throughout their healthcare journey.

• Apply user-centered design principles, interaction design, information architecture, and visual design expertise to solve complex problems and create impactful digital products.

• Leverage user research methodologies and insights to inform design decisions and iterate on solutions that enhance member satisfaction, mobile engagement, and overall experience quality.

• Contribute to the continuous improvement of digital products by incorporating feedback from user research, analytics, and stakeholder input.

• Ensure design solutions adhere to accessibility standards and inclusive design principles, with a particular focus on older adults and diverse populations.

• Present design concepts, user flows, and prototypes to cross-functional teams and stakeholders, effectively communicating design rationale and strategic impact.

• Balance strategic thinking with hands-on design execution to deliver high-quality, impactful digital product outcomes.

📝 Enhancement Note: The responsibilities emphasize the critical link between user experience design and business outcomes like "digital adoption," "retention," and "operational efficiency." This highlights the role's contribution to GTM success by improving user engagement and reducing reliance on costlier support channels, a key focus for Revenue Operations.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Human-Computer Interaction (HCI), Design, or a related field, or equivalent practical experience. Experience:

• 5+ years of experience in product design, with a strong portfolio showcasing impactful digital product outcomes and end-to-end customer journey designs.

• Proven experience designing mobile-first consumer experiences, specifically for native iOS and Android applications.

• Demonstrated success in using design to improve key business and customer outcomes, such as engagement, adoption, retention, conversion, satisfaction, or operational efficiency. Required Skills:

• Product Design: Expertise in end-to-end product design lifecycle, from concept to launch.

• Mobile-First Design: Deep understanding of designing for mobile platforms, including native iOS and Android patterns.

• User-Centered Design (UCD): Strong application of UCD principles to create user-centric solutions.

• Interaction Design: Skill in defining user flows, interactions, and interface behaviors.

• Information Architecture (IA): Ability to structure and organize complex information logically.

• Visual Design: Proficiency in creating aesthetically pleasing and functional visual interfaces.

• Mobile UX Patterns: Comprehensive knowledge of established mobile UX best practices.

• Figma: Advanced proficiency with Figma for design, prototyping, and collaboration.

• Prototyping: Ability to create interactive prototypes to test and communicate design concepts.

• User Research: Solid understanding of user research methodologies and translating insights into actionable design improvements.

• Cross-functional Collaboration: Proven ability to work effectively with product managers, engineers, researchers, and other stakeholders.

• Stakeholder Management: Strong skills in communicating design rationale and managing expectations with diverse stakeholders.

• Storytelling: Ability to articulate design vision and impact through compelling narratives.

• Accessibility Standards: Knowledge of WCAG and other accessibility guidelines to ensure inclusive design.

Preferred Skills:

• Experience designing mobile products within regulated industries like healthcare, insurance, or financial services.

• Deep understanding of native mobile platform guidelines and accessibility standards for iOS and Android.

• Knowledge of inclusive design principles, especially for older adults and diverse user populations.

• Experience designing omnichannel experiences connecting mobile, web, communications, and support touchpoints.

• Strong organizational and prioritization skills for managing multiple fast-paced initiatives.

• Experience contributing to or maintaining design systems and pattern libraries for scalable UX standards.

• Experience facilitating design workshops and collaborative alignment sessions.

• Familiarity with experimentation frameworks, A/B testing, and data-informed design practices.

• Experience leveraging mobile behavioral analytics and engagement metrics to inform design decisions.

📝 Enhancement Note: The requirements strongly emphasize practical application and demonstrable impact through a portfolio. For operations professionals, translating these design skills into measurable improvements in user adoption, efficiency, and retention will be key. Highlighting experience with data-informed design and analytics will also resonate with operational metrics.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Impactful Outcomes: Showcase at least 2-3 significant projects demonstrating measurable improvements in key metrics such as member engagement, digital adoption, task completion rates, or operational efficiency.

• End-to-End Journeys: Clearly articulate and visualize complex user journeys across multiple digital touchpoints, with a specific focus on mobile-first and omnichannel experiences.

• Problem/Solution Framing: For each project, clearly define the user problem or business challenge, your design process, the solutions you proposed, and the rationale behind your decisions.

• Figma Proficiency: Demonstrate advanced skills in Figma through examples of complex prototypes, design system components, or collaborative design workflows.

• User-Centrued Process: Detail how user research, testing, and feedback were integrated into your design process to validate solutions and iterate effectively.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you have mapped, analyzed, and optimized user workflows within digital products, particularly for mobile applications.

• System Integration & Omnichannel: Illustrate how your designs facilitate seamless transitions and consistent experiences across different digital channels (e.g., mobile app, web, SMS, notifications).

• Data-Informed Iteration: Showcase how data (analytics, A/B testing results, user feedback) informed design iterations and led to improved outcomes.

• Accessibility & Inclusion: Present examples of how accessibility and inclusive design principles were integrated into your design process and final deliverables.

📝 Enhancement Note: For this role, the portfolio should not just showcase aesthetic design skills but also the ability to drive tangible business outcomes through UX. Operations professionals looking at this role should be prepared to demonstrate how their design work directly contributed to efficiency gains, increased user adoption, or improved retention, aligning with GTM and RevOps objectives.

💵 Compensation & Benefits

Salary Range: $86,300 - $118,700 per year

Explanation: This range reflects a good-faith estimate for a Senior Product Designer role in the US, considering the specified experience level (5-10 years), the nature of the work (full-time, remote), and industry benchmarks for senior design positions. The final salary will be determined by factors such as geographic location, specific skills, knowledge, experience, and education.

Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans to support overall well-being.

• Retirement Savings: 401(k) retirement savings plan with potential company contributions.

• Work-Life Balance: Generous paid time off, company holidays, and personal holidays.

• Family Support: Paid parental leave and caregiver leave to support personal responsibilities.

• Income Protection: Short-term and long-term disability insurance.

• Financial Security: Life insurance coverage.

• Incentive Programs: Eligible for a bonus incentive plan based on company and/or individual performance.

• Wellness Focus: Benefits designed to encourage personal wellness and smart healthcare decisions.

Working Hours: 40 hours per week. While the role is remote, a consistent work schedule is expected to ensure collaboration and productivity.

📝 Enhancement Note: The salary range is competitive for a senior-level design role in the US. The comprehensive benefits package, including robust health coverage, retirement planning, and family support, aligns with typical offerings from large, established organizations like Humana. The bonus incentive plan further connects the role to performance-driven outcomes, a common aspect in GTM and operations-aligned positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Insurance and Healthcare Services). Humana is a leading U.S. healthcare company focused on helping people achieve lifelong well-being through its insurance services and CenterWell healthcare services.

Company Size: Large Enterprise (Humana has a significant employee base, indicating a well-established structure and extensive resources).

Founded: Humana was founded in 1961. This long history suggests a stable organization with a deep understanding of the healthcare landscape and a commitment to long-term member health.

Team Structure:

• Cross-Functional Product Teams: The Senior Product Designer will likely be embedded within agile product teams, working closely with Product Managers, Engineers, Researchers, Content Strategists, and Analysts.

• Reporting: Reports to a Design Lead or Manager within the digital product organization, with direct collaboration across various business units and stakeholder groups.

• Collaboration Model: Emphasizes strong partnerships and shared ownership of digital experiences, aiming for cohesive omnichannel outcomes rather than siloed channel optimizations.

Methodology:

• User-Centricity: A core philosophy of Humana is to put members at the center of all design and product development efforts.

• Mobile-First Strategy: A deliberate focus on prioritizing and optimizing the mobile experience to meet evolving member needs and preferences.

• Data-Informed Decision Making: Encourages the use of behavioral analytics, A/B testing, and user research to guide design choices and measure impact.

• Agile Development: Likely operates within an agile framework, allowing for iterative design, development, and deployment cycles.

Company Website: https://www.humana.com/

📝 Enhancement Note: Humana's mission-driven culture in the healthcare sector, combined with its large enterprise structure, suggests a role with significant impact potential but also a need for navigating complex organizational processes. The emphasis on "caring community" and "lifelong well-being" implies a culture that values empathy and member advocacy in its design principles.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is positioned as a senior-level designer responsible for significant areas of the digital member experience. It requires strong independent contribution, strategic thinking, and the ability to mentor or guide less experienced designers.

Reporting Structure: Likely reports to a Director or Senior Manager of Product Design or UX, with direct collaboration with Product Managers and Engineering Leads within specific product domains (e.g., Channels). This structure allows for both strategic direction and tactical execution.

Operations Impact: The Senior Product Designer's work directly impacts key operational and revenue metrics by:

• Increasing Digital Adoption: Streamlining user interfaces and experiences encourages more members to use self-service digital channels, reducing reliance on costly call center interactions.

• Enhancing Member Engagement & Retention: Intuitive and valuable mobile experiences foster loyalty and reduce churn by meeting member needs effectively.

• Improving Operational Efficiency: Designing for ease of use and task completion in digital channels can reduce manual processes and support overhead.

• Driving Revenue Growth: Better member experiences can lead to increased uptake of services, improved customer lifetime value, and positive word-of-mouth referrals.

Growth Opportunities:

• Leadership in Design: Potential to grow into a Design Lead or Manager role, overseeing specific product areas or a team of designers.

• Specialization: Opportunity to deepen expertise in areas like mobile UX, omnichannel strategy, accessibility, or design systems within the healthcare domain.

• Cross-Functional Mobility: Experience gained in product design can be transferable to Product Management, UX Research, or strategic GTM roles within Humana.

• Mentorship: Opportunity to mentor junior designers, contributing to team development and personal leadership growth.

• Strategic Influence: As a senior contributor, the ability to influence product strategy and roadmap based on design insights and user needs.

📝 Enhancement Note: This role offers a clear path for career advancement within design, with opportunities to move into leadership or specialized roles. The direct line of sight to operational efficiency and revenue impact makes it an attractive position for those interested in the business outcomes of design, aligning well with GTM and RevOps career aspirations.

🌐 Work Environment

Office Type: Fully Remote. The role is designated as "Remote US," indicating that employees can work from home across the United States, provided they meet the specified internet and workspace requirements.

Office Location(s): While the role is remote, occasional travel to Humana's offices for training or meetings may be required. This suggests Humana has physical office locations, but specific details for this remote role are not provided.

Workspace Context:

• Home Office Setup: Associates are responsible for providing their own internet service (minimum 25 Mbps download, 10 Mbps upload) and maintaining a dedicated, interruption-free workspace to protect sensitive member information (PHI/HIPAA).

• Collaborative Digital Tools: Expect extensive use of digital collaboration platforms (e.g., Slack, Teams, Zoom) and design tools (Figma) for communication and teamwork.

• Team Interaction: Despite being remote, the role emphasizes cross-functional collaboration, suggesting a culture that encourages active participation in virtual meetings, design reviews, and team discussions.

Work Schedule: 40 hours per week. While remote, a standard work schedule is implied, with flexibility likely available within that framework, but requiring availability for core team collaboration hours.

📝 Enhancement Note: The remote nature of the role requires self-discipline and strong communication skills. The emphasis on a dedicated workspace and secure handling of PHI/HIPAA information is critical for compliance within the healthcare industry, a point that operations professionals would appreciate for its focus on process integrity.

📄 Application & Portfolio Review Process

Interview Process: The typical interview process for a Senior Product Designer role at a large company like Humana would likely involve several stages:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Design Challenge: A more in-depth interview with the hiring manager and potentially other designers, where candidates present their portfolio. This may be followed by a design challenge (e.g., a take-home assignment or an in-person/virtual whiteboard exercise) to assess problem-solving skills and design approach.

• Cross-Functional Interviews: Interviews with key collaborators like Product Managers, Engineers, and Researchers to evaluate teamwork, communication, and ability to integrate design into the product development lifecycle.

• Final Interview: A discussion with senior leadership to assess strategic thinking, leadership potential, and overall fit with the company's mission and values.

Portfolio Review Tips:

• Curate for Impact: Select 3-5 projects that best showcase your end-to-end design process, mobile-first expertise, and quantifiable business impact (e.g., increased adoption, improved efficiency).

• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, testing, iteration), the solution, and the measurable outcomes. Use visuals effectively.

• Highlight Mobile & Omnichannel: Emphasize projects specifically related to mobile applications and how you designed for seamless experiences across multiple channels.

• Demonstrate Figma Skills: Showcase complex prototypes, interactive elements, and how you leverage Figma for collaboration and efficiency.

• Quantify Results: Where possible, include metrics and data that demonstrate the success of your designs, linking them to business objectives like engagement, retention, or operational efficiency.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research Humana, its member base, and the healthcare industry to inform your approach.

• Focus on Process: Even if the solution isn't perfect, clearly articulate your thought process, assumptions, and how you would validate your design decisions.

• Practice Presentation: Be prepared to present your work concisely and answer questions about your design choices, trade-offs, and potential impact.

• Emphasize Collaboration: Think about how your solution would integrate with engineering, product management, and other teams.

📝 Enhancement Note: For candidates with a background in operations, framing design challenges and portfolio pieces around process optimization, user adoption funnels, and efficiency gains will be particularly compelling, bridging the gap between design and operational impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI/UX design, wireframing, prototyping, and collaboration. Proficiency is explicitly required.

• Prototyping Tools: Beyond Figma's capabilities, familiarity with other advanced prototyping tools may be beneficial for specific use cases.

Analytics & Reporting:

• Mobile Behavioral Analytics: Experience with tools like Google Analytics for Mobile, Adobe Analytics, Mixpanel, or Amplitude to track user behavior, engagement, and conversion funnels within the mobile app.

• A/B Testing Platforms: Familiarity with tools or frameworks for conducting experiments (e.g., Optimizely, LaunchDarkly) to data-inform design decisions.

CRM & Automation:

• While not directly a CRM role, understanding how design impacts user journeys that might originate from or lead to CRM interactions (e.g., member onboarding, service requests) is valuable.

• Design Systems: Experience contributing to or utilizing established design systems and pattern libraries for consistent and scalable UI development.

📝 Enhancement Note: While the primary focus is on design tools, the mention of analytics and A/B testing highlights the data-driven nature of the role. Operations professionals will find this familiar, as it echoes the need for data analysis and performance measurement common in RevOps and Sales Ops. Understanding how design choices impact user flow through digital channels can inform operational strategy.

👥 Team Culture & Values

Operations Values:

• Member-Centricity: A deep commitment to understanding and serving the needs of Humana's members above all else. This translates to empathy and a focus on delivering value in every interaction.

• Innovation & Mobile-First: A forward-thinking approach that prioritizes mobile solutions and embraces new technologies to improve the member experience.

• Collaboration & Teamwork: A belief that the best solutions are built through diverse perspectives and strong partnerships across different functions.

• Data-Driven Decisions: An emphasis on using data and insights to inform strategy, measure impact, and drive continuous improvement.

• Efficiency & Accessibility: A drive to simplify complex processes and ensure that digital experiences are usable and accessible to all members, regardless of ability or background.

Collaboration Style:

• Partnership-Oriented: Actively seeks to build strong working relationships with Product Management, Engineering, and Research to ensure a holistic approach to product development.

• Transparent Communication: Encourages open sharing of ideas, feedback, and design rationale to foster alignment and collective problem-solving.

• Iterative & Feedback-Driven: Embraces a culture of continuous improvement, where feedback from colleagues and users is used to refine designs and processes.

• Cross-Functional Alignment: Regularly engages with stakeholders from various departments to ensure design solutions meet diverse business needs and strategic objectives.

📝 Enhancement Note: The values of member-centricity, data-driven decision-making, and efficiency strongly resonate with the core principles of Revenue Operations and Sales Operations. Highlighting how design contributes to these operational goals will be key for candidates with an operations background.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: Translating the intricacies of healthcare services and insurance into intuitive, easy-to-understand mobile experiences.

• Balancing Stakeholder Needs: Navigating diverse requirements from product, engineering, business, and compliance teams to deliver cohesive designs.

• Driving Adoption in a Regulated Industry: Encouraging user adoption of digital channels for healthcare services, which can sometimes be perceived as complex or sensitive.

• Maintaining Consistency Across Channels: Ensuring a seamless and branded experience across web, mobile, SMS, and other digital touchpoints.

• Measuring Impact: Clearly attributing the impact of design improvements to specific business outcomes (e.g., reduced operational costs, increased member retention) within a large organization.

Learning & Development Opportunities:

• Healthcare UX Specialization: Deepen expertise in the unique challenges and opportunities of designing for the healthcare and insurance sectors.

• Omnichannel Strategy: Develop advanced skills in designing integrated user journeys across a diverse range of digital touchpoints.

• Accessibility & Inclusive Design: Become a subject matter expert in designing for diverse populations, including older adults and individuals with disabilities.

• Design Systems Leadership: Contribute to the evolution and governance of Humana's design system, enhancing scalability and consistency.

• Data-Informed Design: Hone skills in leveraging analytics, A/B testing, and user research to drive product strategy and measure design effectiveness.

📝 Enhancement Note: The challenges highlight areas where operations professionals can leverage their analytical and process-oriented skills. For instance, demonstrating how design can reduce operational friction or improve conversion funnels directly addresses key operational challenges. The growth opportunities focus on specialization within a critical industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a mobile-first experience that significantly improved user engagement or digital adoption. What was your process, and how did you measure success?" (Focus on quantifiable outcomes and your role in driving adoption, relevant to GTM/RevOps).

• "How would you approach designing an omnichannel experience for a member needing to manage their health benefits, considering interactions across the mobile app, website, and SMS notifications?" (Emphasize journey mapping, consistency, and user flow).

• "Walk us through a complex design problem you solved for a regulated industry (like healthcare). What were the key constraints, and how did you balance user needs with business requirements and compliance?" (Highlight problem-solving and navigating complex environments). Company & Culture Questions:

• "Based on your understanding of Humana's mission, how would you ensure our digital products reflect our commitment to member well-being and lifelong health?" (Connect design philosophy to company mission).

• "How do you foster collaboration with product managers and engineers, especially in a remote work environment?" (Focus on communication, empathy, and shared ownership).

• "Describe your approach to incorporating user research and data analytics into your design process to drive product improvements." (Highlight data-informed decision-making and impact measurement). Portfolio Presentation Strategy:

• Structure for Impact: Begin with a high-level overview of your most impactful projects, highlighting key metrics and business outcomes first.

• Focus on Process, Not Just Pixels: For each project, clearly articulate the problem, your specific role, your design process (research, ideation, iteration, testing), and the rationale behind your key decisions.

• Quantify Results: Whenever possible, present quantitative data (e.g., X% increase in completion rates, Y% reduction in support calls, Z% lift in engagement) to demonstrate the ROI of your design work.

• Tailor to Humana: Briefly research Humana's current digital offerings and mention how your skills and experience can specifically address their challenges or opportunities in mobile and omnichannel experiences.

• Be Prepared for Questions: Anticipate questions about trade-offs, challenges faced, and how you would handle hypothetical scenarios relevant to Humana's business.

📝 Enhancement Note: For candidates with an operations background, framing answers around efficiency, adoption funnels, and measurable business impact will be crucial. Demonstrating how design contributes to operational goals like reduced support costs or increased self-service rates will be highly effective.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on the Humana careers portal.

• Curate Your Portfolio: Select 3-5 of your most impactful projects. Prioritize those demonstrating mobile-first design, end-to-end journey mapping, and quantifiable improvements in user engagement, digital adoption, or operational efficiency. Ensure your portfolio clearly details your role, process, and measured outcomes.

• Tailor Your Resume: Highlight experience with Figma, user-centered design, mobile UX patterns, cross-functional collaboration, and any experience in regulated industries. Quantify achievements wherever possible, focusing on metrics relevant to adoption, retention, and efficiency.

• Prepare Your Presentation: Practice walking through your portfolio projects concisely, focusing on the problem, your solution, your process, and the measurable results. Be ready to articulate the business impact of your design decisions.

• Research Humana: Understand Humana's mission, its position in the healthcare market, and its current digital strategy. Consider how your skills can contribute to their goals of improving member well-being and driving digital engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.