Senior Product Designer

<p><strong>Senior Product Designer</strong></p><p>Location: Nine Elms, London - Full-time</p><p><strong>About Zapp</strong></p><p>Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.</p><p><strong>About the Role</strong></p><p>We’re looking for a Senior Product Designer who thrives at the intersection of usability and design strategy. You'll lead design projects for both our customer-facing app and internal tools used by our operations and commercial teams, ensuring seamless and scalable experiences across the board.</p><p>You’ll work closely with the company’s Founder to continue our mission to build the most loved on-demand delivery experience in the world. You’ll thrive here if you’re driven by deep user empathy, passionate about thoughtful design, and able to move fast without compromising craft or clarity.</p><p><strong>Responsibilities</strong></p><ul><li><p>Lead product design efforts for our mobile app and internal operations/commercial tools.</p></li><li><p>Partner closely with Product, Engineering, Operations and Commercial teams to define user problems and co-create practical, elegant design solutions. Communicate design concepts and research findings effectively.</p></li><li><p>Map out user flows, wireframes, and high-fidelity designs that balance usability, efficiency, data accuracy and visual clarity. Use Figma for wireframes, mockups, and prototypes and experiment with AI tools to accelerate design and handoff.</p></li><li><p>Conduct user research, usability testing, and field observation with internal teams (Warehouse, Customer Experience, Supply Chain, Category Managers) and visiting our Distribution and Fulfilment Centers to understand real-world needs.</p></li><li><p>Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management) focusing on core workflows like picking, packing, and dispatching in a bustling fulfillment center - and dispatching across different environments (handhelds, desktops).</p></li><li><p>Contribute to and help evolve our design system—standardising a component library, establishing design processes, and improving documentation for consistency and scalability.</p></li></ul><p><strong>Key Requirements</strong></p><ul><li><p>5+ years of UI/UX/Product design experience across consumer-facing apps and complex internal tools, ideally in logistics, retail/e-commerce, or on-demand services.</p></li><li><p>Strong portfolio showcasing your end-to-end design process, product thinking, problem-solving ability, and refined visual design.</p></li><li><p>Proven ability to conduct user research and apply user-centered design principles to develop thoughtful, usable, and delightful solutions.</p></li><li><p>Passion and love for what we do with world-class commitment to every single detail</p></li><li><p>Proficiency in Figma (mockups, components, prototyping), with a deep understanding of design constraints and opportunities across web and mobile platforms. Interest in using AI to optimize workflows.</p></li><li><p>Experience collaborating in fast-paced, cross-functional environments; startup mindset with high comfort in ambiguity and rapid iteration.</p></li><li><p>Excellent communication, collaboration, and problem-solving skills.</p></li></ul><p><strong>Benefits</strong></p><p>Opportunity to be part of an industry transforming mission - your work will directly shape how the world experiences fast, premium retail.</p><p>Of course we also offer:</p><ul><li><p>Competitive salary & equity package.</p></li><li><p>25 days of annual leave plus bank holidays.</p></li><li><p>Private Health Insurance.</p></li><li><p>Extended sick pay and maternity/paternity leave pay.</p></li></ul>