Senior Product Designer at Talk360

📍 Job Overview

Job Title: Senior Product Designer

Company: Talk360

Location: Amsterdam, North Holland, Netherlands

Job Type: Full-Time

Category: Product Design / UX/UI Design

Date Posted: June 09, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid (2 days in office)

🚀 Role Summary

Lead the end-to-end design process for Talk360's B2C mobile app and emerging B2B product, focusing on user acquisition, engagement, and growth.
Define and refine the company's design methodology, system, and operational rhythm in collaboration with Product Managers, Engineers, Operations, and Marketing teams.
Drive the user experience strategy, translating complex user needs and market feedback into intuitive, engaging, and compelling digital interfaces.
Champion a product-led design approach, integrating user research, usability testing, and data analysis to inform design decisions and measure impact.

📝 Enhancement Note: While the title is "Senior Product Designer," the description emphasizes "owning the design process and rhythm," "building the design system," and "championing product-led design." This suggests a strategic role beyond typical UI execution, requiring a candidate who can influence process and establish design standards, aligning with a senior-level operations-adjacent function focused on user experience efficiency and scalability.

📈 Primary Responsibilities

End-to-End Design Ownership: Drive the complete design lifecycle from initial discovery and ideation through to delivery and post-launch iteration, ensuring a cohesive and impactful user experience.
User-Centric Experience Creation: Translate multi-market user needs, feedback, and data insights into engaging and compelling user experiences across mobile and web platforms.
Research and Validation: Conduct user research, usability testing, and A/B testing to identify friction points, prioritize improvements, and quantitatively measure the impact of design solutions on key business metrics like acquisition and conversion.
Design System Development: Create, maintain, and evolve the design system's principles, patterns, and standards to ensure consistency, scalability, and efficiency across all product surfaces.
Cross-Functional Collaboration: Act as a creative partner and design evangelist, refining designs with product, engineering, operations, and marketing teams, running design experiments, and identifying opportunities to maximize engagement and conversion.
AI Integration for Design Enhancement: Leverage AI tools to augment the design workflow, including AI-assisted exploration, prototyping, and synthesis of customer research and feedback.
Visual Craftsmanship: Apply strong visual design principles, including typography, color, layout, and iconography, to create aesthetically pleasing and brand-consistent interfaces.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and hands-on execution. The emphasis on "owning the design process and rhythm," "building the design system," and "championing product-led design" indicates a need for someone who can not only design but also operationalize design within the company, impacting workflow efficiencies and cross-functional alignment.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.

Experience:

5+ years of professional experience in product/UX design, specifically within fast-moving, B2C mobile product-led companies.
Proven track record of owning design projects end-to-end, from initial research and concept development through to final delivery and iterative improvements.
Demonstrated experience in building and maintaining comprehensive design systems.
Hands-on experience conducting user research, usability testing, and A/B testing. Required Skills:
Product & UX Design: Deep understanding of user-centered design principles, interaction design, and information architecture.
Figma Proficiency: Expert-level skills in Figma, including advanced features like component-based design, complex prototyping, and design system management.
Design Systems: Ability to create, implement, and champion design system best practices for consistency and scalability.
User Research & Testing: Proficiency in qualitative and quantitative user research methodologies, including usability testing and A/B testing.
Visual Design Craft: Strong command of visual design principles, including typography, color theory, layout, and iconography.
Product Thinking: Ability to connect design decisions to business objectives, user needs, and product strategy.
AI Application in Design: Familiarity and practical experience using AI tools to enhance design processes and workflows.

Preferred Skills:

Experience with emerging B2B product design.
Familiarity with agile development methodologies.
Basic understanding of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineers.
Experience working in a global, diverse team environment.

📝 Enhancement Note: The requirement for "5+ years of experience" and the emphasis on "owning design projects end-to-end" and "building a design process from scratch" strongly suggest a senior individual contributor role with significant autonomy and influence. The mention of "operations" in the description ("working with product managers, engineers, operations and marketing") implies that understanding cross-functional operational workflows and contributing to their efficiency through design is a key expectation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

Comprehensive Case Studies: Present end-to-end design projects that clearly demonstrate your process, problem-solving skills, and impact on user acquisition, engagement, or conversion.
Interaction Design: Showcase detailed examples of user flows, wireframes, and interactive prototypes that illustrate intuitive navigation and user journeys.
Visual Craftsmanship: Highlight polished UI designs, demonstrating a strong understanding of visual hierarchy, typography, color palettes, and iconography.
Design System Contributions: Include examples of how you've contributed to or built design systems, showcasing component libraries, design tokens, and pattern documentation.
Data-Driven Insights: Illustrate how user research, usability testing, and A/B testing informed your design decisions and led to measurable improvements.
AI Application: If possible, demonstrate projects where AI tools were used to enhance the design process or outcomes.

Process Documentation:

Workflow Design: Clearly articulate the design process used for your featured projects, from initial problem definition through to final implementation and iteration.
System Implementation: Provide insights into how design systems were developed, maintained, and utilized to ensure consistency and efficiency.
Performance Analysis: Explain how the impact of your designs was measured, using metrics and data to support claims of success or areas for improvement.

📝 Enhancement Note: The job description explicitly states, "Please note that we only accept applications with an attached portfolio." This is a critical requirement. The portfolio should not just showcase individual designs but also demonstrate the candidate's ability to define and execute a design process, build scalable systems, and collaborate effectively with other departments like operations.

💵 Compensation & Benefits

Salary Range: €70,000 – €75,000 gross per year (all-in).

Benefits:

Competitive Compensation: A gross annual salary ranging from €70,000 to €75,000, inclusive of all components.
Professional Development:
- An annual personal development budget of €1,500 for courses, conferences, books, or other learning opportunities.
- Access to company-wide training sessions to foster continuous learning and skill evolution.
Time Off:
- 25 vacation days per year.
- Flexibility to swap two public holidays for days that better align with personal culture or beliefs.
- "Recharge Fridays" are unlocked when team targets are met, offering a well-deserved break.
Work Flexibility:
- Up to two weeks per year to work from another city or country, encouraging fresh perspectives and inspiration.
- Hybrid work model requiring 2 days in the Amsterdam office per week.
Team Engagement:
- Weekly team lunch every Thursday.
- Regular team moments and social outings to foster camaraderie.
Support & Resources:
- Company laptop and all necessary tools to perform effectively.
- Monthly phone allowance.
- Commuting allowance to support travel to the office.
Impactful Environment: An opportunity to work in a collaborative environment where you can learn, take ownership, and contribute to a meaningful mission.

Working Hours: The role is full-time, with an implied standard 40-hour work week. The "Recharge Fridays" benefit suggests a focus on productivity and well-being, with flexibility tied to team performance.

📝 Enhancement Note: The salary range provided is specific and inclusive. The benefits package is comprehensive, highlighting investment in employee growth and well-being, which is attractive to senior professionals. The "work from anywhere" benefit, while limited to two weeks, adds a unique perk.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications / Technology (specifically, a global calling app).

Company Size: Talk360 is described as having grown from an early-stage scale-up to a sustainable business, serving over 6 million people across 180+ countries. While an exact employee count isn't provided, its global reach and operational complexity suggest a mid-sized to large organization with a significant international presence.

Founded: The company's journey is marked by profitable growth since 2025, indicating a transition from a startup phase to a more established, growth-oriented entity.

Team Structure:

Reporting: The Senior Product Designer will report to the Head of Product, indicating a direct line of communication to product leadership.
Collaboration: The role requires close collaboration with Product Managers, Engineers, Marketing, and crucially, Operations teams. This implies a cross-functional, integrated approach to product development.
Design Team: While not explicitly detailed, the presence of a "Head of Product" suggests a structured product team, with the designer likely being a key member responsible for shaping the user experience.

Methodology:

Product-Led Growth: The company emphasizes a "product-led design" approach, aiming for acquisition, engagement, and growth driven by the product experience itself.
Data-Driven Decisions: User research, usability testing, and A/B testing are integral to informing design improvements and measuring impact.
Agile & Iterative: The fast-paced nature of a B2C mobile product suggests an agile development environment focused on continuous iteration and improvement.
AI Integration: There's a stated bias for using AI to enhance creativity and efficiency in the design workflow.

Company Website: talk360.com

📝 Enhancement Note: The company's mission to "keep people connected" and its focus on the African diaspora communities provides a strong sense of purpose. The shift to profitable growth signifies a maturing business with a focus on sustainable scaling, which often means well-defined processes and a need for operational efficiency. The emphasis on collaboration with "operations" is a key indicator for candidates in the operations space.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Product Designer, indicating an individual contributor role with significant autonomy and strategic influence. The expectation to "own the design process and rhythm" and "build the design system" suggests a level of responsibility comparable to a lead or principal designer, with the potential to shape how design functions within the company.

Reporting Structure: The designer reports directly to the Head of Product. This provides a clear reporting line and direct access to product leadership, facilitating strategic alignment and career development discussions.

Operations Impact: While primarily a design role, its impact on operations is significant. By creating intuitive user experiences, optimizing user flows, and establishing a scalable design system, the Senior Product Designer directly contributes to:

Acquisition Efficiency: Streamlining onboarding and initial user journeys reduces friction for new customers, potentially lowering customer acquisition costs (CAC).
Engagement & Retention: Intuitive and reliable app experiences drive user engagement, leading to increased retention and lifetime value (LTV).
Support Cost Reduction: Clearer interfaces and fewer points of confusion can reduce the load on customer support operations.
Marketing Effectiveness: A well-designed product can serve as a strong conversion tool, amplifying marketing efforts.
Operational Scalability: A robust design system enables faster iteration and feature development, supporting business growth without a proportional increase in design or development overhead.

Growth Opportunities:

Design Leadership: The opportunity to define and build design processes and systems from the ground up offers a clear path towards design leadership or principal-level roles within Talk360.
Skill Specialization: Deepen expertise in areas like AI-assisted design, complex mobile UX, and design system architecture.
Cross-Functional Expertise: Gain valuable experience working closely with product management, engineering, and operations, enhancing understanding of the broader business context and potentially opening doors to product management or operational strategy roles in the future.
Impactful Contribution: Play a pivotal role in the next phase of growth for a globally recognized calling app.

📝 Enhancement Note: The emphasis on owning the process and building systems points to a role that goes beyond execution. A candidate who can demonstrate an understanding of how design impacts operational efficiency and scalability will be highly valued.

🌐 Work Environment

Office Type: The role is hybrid, requiring 2 days per week in the Amsterdam office. This suggests a modern workspace designed to facilitate collaboration and in-person team interaction, balanced with the flexibility of remote work.

Office Location(s): Amsterdam, Netherlands. This location offers a vibrant tech hub environment with access to a diverse talent pool and a strong ecosystem of innovation.

Workspace Context:

Collaborative Hub: The office environment is likely designed to foster collaboration, team building, and knowledge sharing, especially during the 2 required office days.
Tools & Technology: Employees are provided with a company laptop and "all the tools you need to do your best work," implying a well-equipped environment for design and remote collaboration.
Team Interaction: Regular team lunches and outings are organized, indicating a culture that values connection and informal interaction among colleagues.

Work Schedule: While the exact hours are not specified, it's a full-time role. The "Recharge Fridays" benefit suggests a culture that values productivity but also recognizes the importance of work-life balance and achieving team targets. The hybrid model allows for flexibility in managing personal schedules around office attendance.

📝 Enhancement Note: The hybrid requirement (2 days in office) is crucial for candidates to consider. It implies a need for local presence and a commitment to in-person collaboration, which is often essential for building strong team dynamics and facilitating design reviews.

📄 Application & Portfolio Review Process

Interview Process:

Recruiter Screening: An initial conversation to assess mutual fit, understand your background, and discuss the role in more detail.
Hiring Manager Interview: A deeper dive into your experience, design philosophy, and how you approach problem-solving and collaboration.
In-Office Interview Loop & Case Study: This is a critical stage involving multiple interviews with the team (likely including product, engineering, and potentially operations representatives). It will include a case study presentation where you demonstrate your design process, problem-solving skills, and ability to articulate your decisions.
Final Interview with COO: A concluding interview to assess strategic alignment, cultural fit, and overall contribution potential to the company's growth.

Portfolio Review Tips:

Curate Strategically: Select 3-5 of your strongest projects that best represent your end-to-end design capabilities, focusing on B2C mobile experiences and any experience with building design systems or processes.
Tell a Story: For each project, clearly articulate the problem, your role, the design process you followed, the challenges you faced, your solutions, and the measurable outcomes. Use visuals effectively to support your narrative.
Showcase Process & Impact: Emphasize how you used research, data, and collaboration to arrive at your design decisions, and quantify the impact of your work (e.g., increased conversion, improved engagement, reduced churn).
Highlight System Thinking: If you have experience building or contributing to design systems, dedicate a section to showcase your approach, components, and the benefits it brought.
Be Prepared for Questions: Anticipate questions about your design decisions, trade-offs, collaboration style, and how you handle feedback.

Challenge Preparation:

Case Study Deep Dive: Prepare to present a detailed case study of a past project. Focus on your problem-solving approach and how you translated user needs into effective design solutions.
Process & System Focus: Be ready to discuss your experience in defining design processes, building design systems, and how you ensure consistency and scalability.
Cross-Functional Collaboration: Prepare examples of how you've worked effectively with product managers, engineers, and operations teams to achieve product goals.
AI in Design: Have examples ready of how you've leveraged AI tools in your design workflow.
Amsterdam Office: Since there's an in-office component, be prepared for in-person interactions and potentially whiteboarding exercises.

📝 Enhancement Note: The explicit mention of needing a portfolio and the multi-stage interview process, including an in-office loop and case study, are crucial details. Candidates should prepare to demonstrate not just design skills but also their ability to think strategically about process, systems, and cross-functional impact.

🛠 Tools & Technology Stack

Primary Tools:

Figma: This is explicitly mentioned as a required proficiency, underscoring its central role in design execution, prototyping, and design system management.
Prototyping Tools: While Figma is listed, expect proficiency in its advanced prototyping features or potentially other specialized prototyping software.
AI Design Tools: A "bias for using AI to enhance creativity and improve the design workflow" implies familiarity with AI-powered design assistants or platforms.

Analytics & Reporting:

User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting, Maze, Lookback).
A/B Testing Platforms: Experience with tools used for experimentation and performance measurement (e.g., Optimizely, Google Optimize, VWO).
Analytics Software: Familiarity with product analytics tools (e.g., Mixpanel, Amplitude, Google Analytics) to understand user behavior and measure design impact.

CRM & Automation:

While not directly listed for the designer, understanding how CRM systems (like Salesforce, HubSpot) and marketing automation tools impact user journeys and data collection is beneficial for a holistic product approach.

📝 Enhancement Note: Figma is a non-negotiable requirement. The emphasis on AI and data-driven decision-making indicates a need for a designer who is comfortable with analytics and emerging technologies. Understanding how their designs integrate with the broader tech stack, including operational tools, is a plus.

👥 Team Culture & Values

Operations Values:

User-Obsessed: A deep commitment to understanding and serving user needs, ensuring every design decision is grounded in user value.
Pragmatic & Data-Driven: Balancing creative exploration with practical application, using research and data to validate assumptions and drive informed decisions.
Quality & Craftsmanship: A high standard for visual design, interaction design, and overall user experience quality.
Ownership & Accountability: Taking end-to-end responsibility for design outcomes, from concept to iteration.
Collaboration & Partnership: Working effectively with cross-functional teams (Product, Engineering, Operations, Marketing) to achieve shared goals.
Efficiency & Scalability: Building systems and processes that enable efficient product development and scalable user experiences.

Collaboration Style:

Integrated Teams: Working closely with product managers and engineers in a product-led environment.
Cross-Functional Influence: Actively engaging with operations and marketing to ensure a cohesive customer journey and leverage insights from different departments.
Design System Advocacy: Championing the design system as a tool for collaboration and consistency across the organization.
Feedback-Oriented: Open to constructive feedback from peers and stakeholders, using it to refine designs and processes.

📝 Enhancement Note: The mention of "operations" in the context of collaboration is significant. It suggests that the ideal candidate will not only be a skilled designer but also adept at understanding and contributing to the operational aspects of product delivery and user support.

⚡ Challenges & Growth Opportunities

Challenges:

Balancing Speed and Quality: In a fast-moving B2C environment, maintaining high design quality while meeting aggressive delivery timelines.
Defining and Scaling Design Systems: Establishing robust design system principles and patterns that can evolve with the product and company growth.
Integrating AI Effectively: Experimenting with and integrating AI tools into the design workflow in a meaningful and productive way.
Cross-Functional Alignment: Ensuring consistent understanding and execution of design principles across diverse teams (product, engineering, marketing, operations).
Evolving Product Landscape: Adapting design strategies for both a mature B2C app and an emerging B2B product.

Learning & Development Opportunities:

Design Leadership: Opportunity to shape and grow the design function, potentially leading initiatives and mentoring junior designers.
Product Strategy: Deepen understanding of product-led growth strategies and contribute directly to business objectives through design.
AI in Design: Become an early adopter and expert in leveraging AI for design innovation.
Global Product Design: Gain experience designing for a diverse, global user base across multiple markets.
Cross-Disciplinary Learning: Learn from product, engineering, and operations teams to develop a holistic view of product development and business operations.

📝 Enhancement Note: The role presents a significant opportunity for a senior designer to influence process and strategy. The challenges are typical for a growing tech company, offering substantial learning curves and growth potential for those who embrace them.

💡 Interview Preparation

Strategy Questions:

"Describe your process for taking a complex user problem and translating it into a simple, intuitive experience. Walk us through a specific example from your portfolio." (Focus on problem definition, ideation, user research, and iteration.)
"How would you approach building or evolving a design system for a product like Talk360? What are the key components, and how do you ensure its adoption and maintenance?" (Highlight your system thinking, collaboration, and process definition skills.)
"Tell us about a time you used data (user research, A/B testing) to significantly influence a design decision. What was the outcome?" (Demonstrate your data-driven approach and ability to measure impact.)
"How do you collaborate with product managers, engineers, and operations teams? Can you give an example of a time you had to navigate conflicting priorities or feedback?" (Assess your cross-functional collaboration and communication skills.)
"What are your thoughts on integrating AI into the product design workflow? What tools have you used, and what potential do you see for Talk360?" (Gauge your forward-thinking and tech-savviness.) Company & Culture Questions:
"Why Talk360? What interests you about our mission and our product?" (Show you've researched the company and understand its purpose.)
"How do you define 'product-led design,' and how would you champion it within our organization?" (Align with the company's stated approach.)
"What does a 'healthy design process' look like to you, and how do you establish that rhythm with cross-functional teams?" (Demonstrate your ability to operationalize design.)
"Describe your ideal work environment. How do you thrive in a hybrid setting?" (Assess cultural fit and understanding of the work arrangement.) Portfolio Presentation Strategy:
Structure is Key: Organize your presentation logically, following the narrative of your chosen case studies. Start with the problem, outline your process, showcase key design artifacts, explain your rationale, and conclude with the results and learnings.
Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs. If direct metrics aren't available, explain the qualitative impact and potential business value.
Highlight Collaboration: Show how you worked with other teams. Mention input from product managers, engineers, and operations, and how you integrated their feedback.
Visual Storytelling: Use high-fidelity mockups, interactive prototypes, and clear diagrams to convey your design thinking and solutions effectively.
Be Ready for Deep Dives: Anticipate questions about specific design decisions, trade-offs you made, and alternative solutions you considered.

📝 Enhancement Note: The interview process emphasizes collaboration and practical application. Candidates should prepare to articulate not just what they designed, but how and why, with a clear understanding of the impact on users and the business, including operational efficiency.

📌 Application Steps

To apply for this Senior Product Designer position:

Submit your application through the provided link on Talk360's careers page.
Portfolio Customization: Ensure your portfolio is easily accessible and specifically tailored to highlight your most relevant B2C mobile design experience, design system work, and any experience with process definition or AI integration.
Resume Optimization: Update your resume to emphasize the 5+ years of experience, proficiency in Figma, user research expertise, and any contributions to design systems or process improvements. Use keywords like "UX Design," "Product Design," "Figma," "Design Systems," "User Research," and "AI."
Interview Preparation: Thoroughly review the interview process outlined above. Practice presenting your case studies, focusing on your problem-solving approach, design rationale, and measurable impact. Be prepared to discuss how your design work contributes to operational efficiency and user acquisition/engagement.
Company Research: Gain a deep understanding of Talk360's mission, target audience, and product. Research their current app and any recent news or initiatives to inform your interview discussions and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior Product Designer