Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Mochi Health

Location: San Francisco, CA

Job Type: Full-Time

Category: Product Design / GTM Operations

Date Posted: 2026-08-18T18:15:46

Experience Level: 6+ Years

Remote Status: On-site (5 days/week)

🚀 Role Summary

• This Senior Product Designer role emphasizes ownership of product strategy, roadmap definition, and end-to-end design execution within an AI-driven healthcare marketplace.

• The position requires a blend of strategic thinking and hands-on design craft, with direct collaboration alongside engineering, growth, and leadership teams, bypassing traditional Product Management layers.

• Candidates will be responsible for prioritizing initiatives, making critical tradeoffs, and driving the product lifecycle from opportunity sizing through launch and iteration, with a strong focus on data-informed decision-making.

• The role is ideal for an individual who thrives in ambiguous environments, can bring structure to complex problems, and possesses a high bar for design quality and user experience.

📝 Enhancement Note: This role is positioned as a hybrid Product Strategist and Product Designer, requiring a candidate who can operate with significant autonomy and strategic influence, typical of more senior or lead design roles in product-led organizations. The absence of a traditional PM structure means the designer is expected to fill strategic gaps, making strong analytical and prioritization skills crucial.

📈 Primary Responsibilities

• Drive product strategy for assigned areas, identifying critical user needs and business opportunities within the healthcare marketplace.

• Define and own the product roadmap, translating strategic objectives into actionable design initiatives and project timelines.

• Collaborate directly with engineering, growth, and executive leadership to align on product priorities and development efforts.

• Make independent decisions on tradeoffs concerning scope, feature sequencing, and acceptable quality for product releases.

• Design comprehensive user experiences, including user flows, UI elements, and underlying systems thinking, ensuring a cohesive and intuitive product.

• Measure and analyze product performance post-launch, using data insights to inform subsequent iterations and strategic adjustments.

• Champion a user-centric approach, ensuring that design decisions are grounded in user research, data analysis, and a deep understanding of healthcare consumer needs.

• Contribute to the development and refinement of design systems and best practices to ensure consistency and scalability across the platform.

📝 Enhancement Note: The responsibilities highlight a significant emphasis on strategic ownership and decision-making, extending beyond typical design execution. This implies a need for strong business acumen and the ability to articulate the "why" behind design choices to executive stakeholders.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is often preferred for senior roles. A strong portfolio can often substitute for formal education.

Experience: 6+ years of progressive experience in product design, with a demonstrable track record of shipping successful products.

Required Skills:

• 6+ years of experience in product design.

• A robust portfolio showcasing high-quality craft and the strategic rationale behind design decisions.

• Proven experience in direct partnership with engineering teams to successfully launch products.

• Demonstrated ability to independently prioritize a product backlog or roadmap and defend these decisions to stakeholders.

• Expertise in designing end-to-end user flows and user interfaces.

• Strong systems thinking capabilities to understand and design complex product ecosystems.

• Proficiency in using design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite).

• Excellent communication and presentation skills, with the ability to articulate design strategy and rationale to diverse audiences. Preferred Skills:

• Experience presenting product strategy and design rationale directly to executives or founders.

• Background in a product-led company where design played a significant role in strategy formulation.

• Experience in the healthcare technology sector, with an understanding of healthcare workflows and patient needs.

• Familiarity with AI-driven product development and user experience considerations.

• Experience with data analysis tools and methodologies for measuring product performance.

• Knowledge of design system principles and implementation.

📝 Enhancement Note: The preferred skills emphasize experience in environments where design is deeply integrated into business strategy, suggesting a preference for candidates who can influence product direction at a high level. The mention of "AI-driven" and "healthcare" indicates a desire for domain-specific understanding or a rapid ability to acquire it.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory, demonstrating a high standard of design craft and visual execution.

• Case studies must clearly articulate the problem statement, the design process followed, key decisions made, and the resulting outcomes.

• Evidence of strategic thinking, including how user needs and business objectives were identified and addressed.

• Examples of complex problem-solving and the ability to navigate ambiguity in design challenges.

• Demonstrations of collaboration with engineering and other cross-functional teams, highlighting your role and contributions.

• Specific examples of how data and user feedback were leveraged to inform design iterations and improvements. Process Documentation:

• Showcase your approach to defining product strategy and setting roadmaps, detailing methodologies used for opportunity sizing and prioritization.

• Illustrate your process for conducting user research, synthesizing findings, and translating them into design solutions.

• Document your workflow for designing end-to-end user experiences, from wireframing and prototyping to high-fidelity UI design.

• Provide examples of how you partnered with engineering to ensure successful product implementation, including your role in technical tradeoff discussions.

• Demonstrate your methods for measuring product success post-launch and using that data for continuous iteration and improvement.

📝 Enhancement Note: The portfolio requirements are heavily weighted towards strategic contributions and demonstrable impact, not just aesthetic execution. Candidates should prepare to discuss their decision-making process and the business outcomes of their design work.

💵 Compensation & Benefits

Salary Range: $200,000 - $225,000 per year.

Explanation: This range is provided directly by the employer. As a Senior Product Designer in San Francisco, CA, this compensation is competitive and reflects the experience level, strategic responsibilities, and high cost of living in the region. It aligns with industry benchmarks for senior design roles in major tech hubs.

Benefits:

• All meals catered five days a week (breakfast, lunch, and dinner).

• On-site Barista for unlimited espresso and matcha bar.

• Transportation benefits to alleviate commuting costs and stress.

• Profitable and rapidly growing company with long-term stability.

• High-impact work contributing to the future of digital healthcare.

• Opportunity to join a world-class team with diverse backgrounds from top institutions and companies (e.g., Tesla, Citadel, SpaceX, Ivy League universities).

• Standard benefits including 401(k) with match, unlimited Paid Time Off (PTO), fully covered life insurance.

• Premium medical, dental, and vision insurance plans.

• Generous equity package, allowing employees to share in the company's success.

• Prime office location in downtown San Francisco, easily accessible by public transit.

Working Hours: Full-time, with an expectation of 5 days per week in the office. While specific daily hours are not defined, the role's strategic nature and collaborative requirements suggest a standard professional workday, with flexibility often afforded based on project needs and individual productivity.

📝 Enhancement Note: The benefits package is exceptionally robust, particularly the comprehensive on-site amenities and the emphasis on a high-quality work environment. The equity package and competitive salary underscore the company's commitment to attracting top talent for strategic roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / AI-Driven Marketplace. Mochi Health operates at the intersection of healthcare services and advanced technology, aiming to disrupt traditional healthcare systems with an AI-powered platform focused on patient accessibility, transparent pricing, and personalized care. The company is dedicated to making healthcare more affordable, human, and intuitive.

Company Size: The provided data does not specify company size, but the description implies a rapidly growing, well-funded startup environment with a strong engineering and product focus, likely in the range of 50-200 employees based on the mention of a "world-class team" and "explosive growth."

Founded: Not specified, but the company is described as having grown rapidly over the "past few years," indicating a relatively young but established and scaling organization.

Team Structure:

• The design team is led by a Head of Design, and Senior Product Designers report to this individual.

• The company operates without a traditional Product Manager layer, meaning designers collaborate directly with engineering, growth, and leadership. This structure necessitates strong cross-functional communication and shared ownership.

• The broader team includes individuals with backgrounds from top tech companies and academic institutions, suggesting a high-caliber, driven, and collaborative workforce. Methodology:

• Data-Driven Decision Making: Emphasis on measuring product performance and using data insights to inform strategy and iteration.

• Patient-Centric Design: Focus on rebuilding healthcare from the patient's perspective, prioritizing accessibility, transparency, and user experience.

• Agile Development & Iteration: The role involves shipping products, measuring impact, and iterating, indicative of agile methodologies.

• Strategic Ownership: Designers are empowered to define problems, set direction, and drive roadmaps, fostering a proactive and strategic approach to product development.

Company Website: https://joinmochi.com/

📝 Enhancement Note: The absence of a traditional PM structure is a critical aspect of the team and company context. It means the Senior Product Designer will function more like a mini-CEO for their product area, requiring a high degree of autonomy, strategic foresight, and strong interpersonal skills to align diverse stakeholders.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Senior Product Designer, indicating a mid-to-senior level position. It demands significant experience and the ability to operate independently, drive strategy, and mentor others implicitly through example. It's a role with substantial ownership and impact, positioned to influence product direction significantly.

Reporting Structure: The Senior Product Designer reports directly to the Head of Design. This structure offers direct access to design leadership and a clear line of communication for strategic alignment and mentorship.

Operations Impact: As a Senior Product Designer at Mochi Health, your impact will be directly tied to shaping the user experience of an AI-driven healthcare marketplace. Your strategic decisions and design execution will influence patient acquisition, engagement, retention, and overall platform usability. By owning product strategy, you will directly contribute to the company's core mission of making healthcare more accessible, affordable, and human, thereby driving key business metrics and revenue growth.

Growth Opportunities:

• Strategic Leadership: Potential to grow into a Lead Product Designer role, managing a team or a larger product domain, and further influencing product strategy at a company-wide level.

• Product Management Transition: The role's emphasis on product strategy and roadmap ownership could provide a pathway to transition into a Product Management role for individuals interested in that career trajectory.

• Domain Expertise: Deepen expertise in healthcare technology, AI, and marketplace dynamics, becoming a specialist in a high-growth, impactful industry.

• Cross-Functional Skill Development: Enhance skills in engineering collaboration, growth strategy, data analysis, and executive communication through direct involvement in all aspects of product development.

• Mentorship: Opportunity to mentor junior designers and contribute to building a strong design culture within a rapidly scaling organization.

📝 Enhancement Note: The growth opportunities are significant, particularly for those who excel in strategic product thinking and cross-functional leadership. The unique structure of Mochi Health offers a chance to gain experience typically found in both design and product management roles.

🌐 Work Environment

Office Type: The company operates an on-site model, requiring employees to work from their San Francisco office five days a week. This setup is designed to foster collaboration, innovation, and strong team connections through in-person interaction.

Office Location(s): The office is located in a prime downtown San Francisco location, described as a "vibrant downtown San Francisco Q," which is conveniently situated steps away from public transit, coffee shops, and other city amenities. This location is chosen to enhance accessibility and employee convenience.

Workspace Context:

• Collaborative Environment: The on-site policy emphasizes face-to-face interaction, encouraging spontaneous collaboration, brainstorming, and team building.

• On-Site Amenities: The office provides a rich set of amenities designed to support employee well-being and productivity, including catered meals, an on-site barista, and a comfortable workspace.

• Technology & Tools: While specific tools are detailed later, the environment likely supports modern design and collaboration software necessary for efficient product development.

• Team Interaction: The five-day on-site requirement ensures consistent opportunities for direct interaction with engineering, growth, leadership, and fellow design team members.

Work Schedule: The role is full-time and requires 5 days per week in the office. While standard professional hours are implied, the emphasis on ownership and impact suggests a results-oriented environment where flexibility might be managed by the individual and their reporting manager, provided core collaboration needs are met.

📝 Enhancement Note: The mandatory 5-day on-site policy is a key differentiator and should be considered by candidates who thrive in or prefer a fully in-person collaborative setting. The extensive on-site amenities aim to offset the commute and create a highly supportive work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and alignment with the role's requirements.

• Portfolio Presentation & Strategy Discussion: Candidates will likely present their portfolio, focusing on specific case studies that demonstrate strategic thinking, problem-solving, and design execution. Expect in-depth discussions about your product strategy approach, roadmap prioritization, and how you collaborate with engineering.

• Cross-Functional Interviews: Interviews with engineering, growth, and leadership team members to assess collaboration skills, communication style, and cultural fit. You may be asked to discuss how you've navigated tradeoffs and partnered with technical teams.

• Case Study/Design Challenge (Potentially): While not explicitly stated, some companies of this nature may present a take-home challenge or a live design exercise to evaluate problem-solving skills in a more applied context.

• Final Round with Head of Design/Founders: A concluding interview to discuss overall fit, long-term vision, and address any remaining questions.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest case studies that best represent your ability to own product strategy, solve complex problems, and drive impactful outcomes. Prioritize projects where you had significant ownership and strategic input.

• Tell a Story: For each case study, clearly articulate the problem, your process, your specific contributions, the decisions you made (and why), and the measurable results. Use visuals effectively but ensure the narrative of your strategic involvement is paramount.

• Highlight Ownership: Emphasize instances where you took initiative, defined problems, prioritized work, and made critical decisions, especially in the absence of a dedicated PM.

• Showcase Collaboration: Detail how you partnered with engineering and other teams, including how you handled disagreements or technical constraints.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs and their business impact.

Challenge Preparation:

• Understand Mochi Health: Research the company's mission, AI-driven marketplace model, and the healthcare industry challenges they aim to solve.

• Practice Articulation: Be prepared to articulate your design philosophy, strategic thinking process, and how you approach ambiguity and prioritization.

• Scenario-Based Questions: Anticipate questions about how you would handle specific product challenges, stakeholder conflicts, or prioritization dilemmas.

• Systems Thinking: Practice thinking through complex systems and how design decisions impact various parts of the user journey and business operations.

📝 Enhancement Note: The interview process heavily emphasizes strategic thinking and ownership, reflecting the unique structure of Mochi Health's product development. Candidates should be prepared to discuss their strategic decision-making process as much as their design craft.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency in industry-standard tools is expected. Candidates should be comfortable with at least one of the following:

  • Figma (highly probable given modern design team stacks)
  • Sketch
  • Adobe Creative Suite (Illustrator, Photoshop, XD)

• Collaboration: Tools to facilitate seamless teamwork, especially given the hybrid on-site/remote nature and cross-functional collaboration.

  • Slack (for daily communication)

  • Jira/Confluence (for project management and documentation, likely used in conjunction with engineering)

  • Miro/Mural (for collaborative whiteboarding and ideation) Analytics & Reporting:

• Product Analytics: Tools to measure user behavior and product performance.

  • Mixpanel
  • Amplitude
  • Google Analytics (less common for deep product analysis but possible)

• Data Visualization/Dashboarding: Tools to present findings and track KPIs.

  • Tableau

  • Looker

  • Metabase (or similar internal BI tools) CRM & Automation:

• While not a primary focus for a Product Designer, understanding how CRM systems (like Salesforce) and marketing automation platforms integrate with the user experience and business goals can be beneficial. The company's focus on growth suggests they utilize such tools.

📝 Enhancement Note: While specific tools aren't listed, the expectation is for a Senior Product Designer to be proficient in modern design software and have a strong understanding of product analytics tools to measure and iterate on their work. Familiarity with collaboration and project management tools is also crucial for effective cross-functional work.

👥 Team Culture & Values

Operations Values:

• Ownership: A strong sense of responsibility and accountability for product outcomes, from strategy to execution.

• Bold Thinking: Encouragement to challenge the status quo and propose innovative solutions to complex problems in healthcare.

• Inclusive Collaboration: Valuing diverse perspectives and working together effectively across different functions and backgrounds.

• Meaningful Work: A commitment to making a real impact in improving healthcare accessibility and affordability.

• High Bar for Craft: A dedication to excellence in design execution, attention to detail, and creating intuitive, trustworthy user experiences.

• Data-Driven Approach: Utilizing data and metrics to inform decisions and measure success.

Collaboration Style:

• Direct & Transparent: Given the absence of a PM layer, communication is likely direct, transparent, and frequent between design, engineering, and leadership.

• Partnership-Oriented: Designers are expected to be true partners with engineering and growth teams, working collaboratively to define and solve problems.

• Cross-Functional Integration: High degree of integration across departments, with design playing a central role in strategy and execution discussions.

• Feedback Exchange: An environment that likely encourages open feedback and constructive critique to continuously improve products and processes.

📝 Enhancement Note: The company culture emphasizes proactive ownership, innovative thinking, and a strong collaborative spirit. The values are geared towards driving significant impact in a challenging industry, requiring individuals who are both strategic and execution-focused.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Healthcare Complexity: The healthcare industry is notoriously complex, with intricate regulations, diverse user needs (patients, providers, payers), and legacy systems. Designing intuitive solutions within this landscape is a significant challenge.

• Balancing Strategy and Execution: The role demands proficiency in both high-level strategic thinking and detailed design execution, requiring the ability to switch contexts effectively.

• Ambiguity and Structure: Working in a fast-paced startup environment often involves ambiguity. The challenge lies in bringing structure and clarity to complex problems without established frameworks.

• Cross-Functional Alignment without PM: Effectively aligning priorities and driving consensus across engineering, growth, and leadership without a dedicated Product Manager requires strong communication, negotiation, and influence skills.

• Measuring Impact in Healthcare: Quantifying the impact of design in healthcare can be challenging, requiring thoughtful metrics that go beyond standard engagement or conversion rates to include patient well-being and access to care.

Learning & Development Opportunities:

• Strategic Product Leadership: Develop advanced skills in product strategy, roadmap planning, and market analysis, positioning for future leadership roles.

• Healthcare Domain Expertise: Gain deep knowledge of the healthcare technology landscape, patient journeys, and regulatory environments.

• AI Product Design: Enhance expertise in designing user experiences for AI-powered products, understanding user trust, explainability, and ethical considerations.

• Cross-Functional Acumen: Strengthen abilities in business strategy, growth hacking, and executive communication through direct exposure and collaboration.

• Mentorship & Team Building: Contribute to shaping Mochi Health's design culture and potentially mentor emerging talent.

📝 Enhancement Note: The challenges presented are typical of high-growth tech companies in regulated industries, offering significant opportunities for professional development and skill enhancement for ambitious designers.

💡 Interview Preparation

Strategy Questions:

• "How would you approach defining the product strategy for a new feature aimed at improving medication adherence for patients with chronic conditions?" (Prepare to discuss user research, problem framing, opportunity sizing, and initial roadmap ideas.)

• "Describe a time you had to make difficult tradeoffs between scope, time-to-market, and design quality. How did you decide and communicate your decision?" (Focus on your decision-making process, stakeholder management, and ability to defend strategic choices.)

• "Imagine you're tasked with improving the discoverability of healthcare providers on our platform. What would be your first steps in understanding the problem and proposing solutions?" (Outline your approach to user research, competitive analysis, and ideation.) Company & Culture Questions:

• "What interests you most about Mochi Health's mission and our approach to fixing healthcare?" (Research company values, mission, and recent news. Connect your personal motivations to their goals.)

• "How do you see your role contributing to Mochi Health's culture of bold thinking and inclusive collaboration?" (Discuss your preferred working style and how you foster teamwork and innovation.)

• "Given our lack of a traditional PM structure, how would you ensure alignment and clear communication with engineering and leadership?" (Focus on your proactive communication strategies, documentation habits, and ability to build strong cross-functional relationships.) Portfolio Presentation Strategy:

• Focus on Strategic Impact: For each case study, clearly articulate the business problem, your strategic approach, the key decisions you made, and the quantifiable outcomes.

• Detail Your Process: Walk through your design process, highlighting how you gathered insights, explored solutions, and iterated based on feedback and data.

• Showcase Collaboration: Explain how you partnered with engineering and other teams, including how you navigated challenges and reached consensus.

• Be Ready for Deep Dives: Expect to be asked detailed questions about your design choices, the rationale behind them, and how you would approach similar challenges in the future.

• Connect to Mochi Health: Whenever possible, draw parallels between your past experiences and the challenges Mochi Health is trying to solve.

📝 Enhancement Note: Interview preparation should heavily emphasize strategic thinking, ownership, and collaboration, as these are critical components of this unique role. Candidates should be ready to discuss their decision-making process and demonstrate how they can operate effectively with high autonomy.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Greenhouse.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating strategic ownership, complex problem-solving, and end-to-end product design, with a focus on impact and collaboration. Prepare 2-3 key case studies that best align with Mochi Health's mission and the role's requirements.

• Resume Optimization: Ensure your resume clearly outlines your 6+ years of product design experience, emphasizing strategic contributions, roadmap prioritization, and engineering collaboration. Use keywords found in the job description to align with ATS scanning.

• Interview Preparation: Practice articulating your design process, strategic thinking, and collaboration style. Prepare to discuss specific examples that showcase your ability to drive product direction and make critical decisions independently.

• Company Research: Thoroughly research Mochi Health's mission, AI-driven marketplace model, and the healthcare challenges they aim to address. Understand their values and culture to articulate your fit and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.