Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Mable

Location: Sydney, New South Wales, Australia; Melbourne, Victoria, Australia; City of Brisbane, Queensland, Australia

Job Type: Permanent - Full time

Category: Product Design / UX/UI Design

Date Posted: 2026-09-09

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end product design within a cross-functional squad, from problem framing and user research to high-fidelity execution and polished UI using Mable's design system.

• Drive product outcomes by integrating user research, data insights, and strategic thinking to inform product recommendations and influence development priorities.

• Foster a strong design culture by contributing to the Customer Experience team's methodologies and growth, while championing a lean, human-centred approach to product development.

• Effectively manage diverse stakeholder needs, timelines, and priorities, building credibility and trust across the business through clear communication and compelling design storytelling.

• Collaborate closely with Product Managers, Data Leads, and engineering teams to deliver robust and user-centric product solutions that align with business objectives and user needs.

📝 Enhancement Note: The role is positioned as a Senior Product Designer, implying a need for significant autonomy, strategic input, and the ability to mentor or influence less experienced designers. The emphasis on "owning quality end-to-end" and "shaping how we design" suggests a leadership component within the squad's design function, beyond just execution.

📈 Primary Responsibilities

• Own the entire design lifecycle within an assigned cross-functional squad, from initial problem definition and user research to final design specifications and implementation support.

• Conduct and facilitate user research, usability testing, and customer interviews to deeply understand user needs and iteratively refine designs for optimal user experience and business impact.

• Develop high-quality UX and UI deliverables, including wireframes, interactive prototypes, user flows, and detailed design specifications, adhering to and contributing to the Mable design system.

• Facilitate collaborative workshops with diverse stakeholders (Product, Engineering, Data, Marketing, etc.) to drive problem exploration, align on strategic direction, and foster shared understanding of design challenges and solutions.

• Champion and advocate for human-centred design principles and lean product development methodologies within the squad and the broader Customer Experience team, contributing to process improvements and team growth.

• Proactively manage competing priorities, stakeholder expectations, and project timelines to ensure timely and effective delivery of design solutions.

• Articulate design rationale, strategies, and outcomes clearly and persuasively to squad members, senior leadership, and other key business stakeholders through presentations and discussions.

• Build and maintain strong, trusted relationships with cross-functional partners, ensuring seamless collaboration and alignment on product vision and execution.

• Contribute to the evolution of Mable's design system, ensuring consistency and scalability across the platform while identifying opportunities for enhancement.

• Provide guidance and support to junior designers or team members as needed, fostering a collaborative and knowledge-sharing environment.

📝 Enhancement Note: The responsibilities highlight a blend of individual contribution (design execution, research) and collaborative leadership (facilitation, stakeholder management, culture contribution). The mention of "service design experience" suggests a need to map and optimize customer journeys beyond individual features.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field is often preferred for senior roles, demonstrating foundational knowledge in user-centred design principles.

Experience: 5+ years of professional experience in experience design roles, with a significant portion spent working within product and technology teams, preferably in a SaaS or enterprise software environment.

Required Skills:

• Proven expertise in end-to-end product design, encompassing problem framing, user research, UX/UI design, and high-fidelity execution.

• Mastery of Figma for wireframing, prototyping, UI design, and design system utilization.

• Demonstrated experience in conducting and synthesizing user research, including usability testing, interviews, and surveys, to inform design decisions.

• Strong proficiency in creating interactive prototypes to communicate design concepts and test user flows.

• Proven ability to map complex end-to-end processes and customer journeys, with practical application of service design principles.

• Track record of influencing product strategy and decisions based on user insights, data analysis, and business objectives.

• Excellent stakeholder management skills, with the ability to navigate competing agendas, build cross-functional trust, and drive alignment across diverse teams.

• Compelling design storytelling capabilities, with experience presenting design work and rationale effectively to leadership and non-design audiences.

• Experience working closely with engineers to ensure accurate and high-quality implementation of designs.

• Familiarity with UX strategies and current trends across both web and mobile platforms.

• Comfort and experience in collaborative environments where product solutions are rigorously challenged by various disciplines, leading to improved outcomes.

• Ability to work effectively within a hybrid team structure and be based in Australia. Preferred Skills:

• Experience designing SaaS or enterprise tooling, particularly for accounting or finance platforms.

• Background in health, wellbeing, or aged care sectors, understanding the complexities of diverse user needs.

• Experience designing AI-powered product features, including conversational UX and agentic interfaces.

• Practical use of AI tools in the design practice (e.g., generative tools, AI-assisted prototyping, research synthesis).

• Experience with design systems and contributing to their development and maintenance.

📝 Enhancement Note: The preference for SaaS or finance platforms, and especially health/aged care experience, indicates Mable's industry focus and the type of user context that would be highly valued. The emphasis on AI-assisted design tools suggests a forward-thinking approach to design technology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design projects, demonstrating problem-solving skills, design process, and impact.

• Case studies that clearly articulate the problem, your role, the design process undertaken (including research, ideation, iteration), key decisions, and measurable outcomes.

• Examples of UX/UI design work, including wireframes, interactive prototypes, and final visual designs, ideally showcasing your ability to work with or build design systems.

• Evidence of user research and usability testing activities and how insights were integrated into design solutions.

• Projects that highlight your ability to manage stakeholders, collaborate cross-functionally, and influence product direction. Process Documentation:

• Demonstrate your approach to mapping complex user journeys and service design processes.

• Showcase how you document and communicate design specifications and rationale to engineering and product teams.

• Include examples of how you facilitate workshops and collaborative design sessions.

• Present how you leverage data and user feedback to iterate on designs and measure impact.

📝 Enhancement Note: For a Senior Product Designer role, the portfolio is paramount. It should not just show polished screens but a deep understanding of the why and how behind the design decisions, with a clear link to business and user outcomes. Demonstrating experience with AI tools and service design will be a significant advantage.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers in major Australian cities (Sydney, Melbourne, Brisbane) with 5-10 years of experience, a competitive salary range is estimated to be AUD $120,000 - $170,000 per annum, depending on experience, specific skills, and the candidate's negotiation.

Benefits:

• Professional Development: Opportunities to learn from industry experts and experienced leaders, with on-the-job learning and growth.

• Work Abroad: Opportunity to work overseas for 4 weeks within a rolling 12-month period, fostering global perspective and work-life balance.

• Parental Leave: Generous paid parental leave policy (14 weeks for primary carers, 6 weeks for secondary carers, plus superannuation).

• Hybrid Work: A balanced hybrid work model combining office collaboration with remote flexibility.

• Flexi Leave Days: One extra paid leave day per quarter for personal use.

• Home Office Allowance: Support for setting up a comfortable and productive home office environment (e.g., chairs, screens, Wi-Fi upgrades).

• Floating Public Holiday: Ability to take a floating public holiday to observe significant personal or cultural days.

• Reward & Recognition: An accessible program to celebrate wins and acknowledge great performance.

Working Hours: Typically 40 hours per week, with flexibility offered through the hybrid work arrangement and the emphasis on work-life balance.

📝 Enhancement Note: The provided salary range is an estimate based on typical senior-level product design roles in Australia. It's crucial for candidates to research current market rates for their specific location and experience level. The benefits package is quite comprehensive, emphasizing work-life balance, personal well-being, and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthtech, specifically focusing on connecting Australians with disability and aged care support to independent support workers. Mable operates within a rapidly growing and impactful sector, aiming to revolutionize the care and support industry.

Company Size: Mable is described as a "thriving scale-up," indicating a company that has moved beyond the startup phase and is experiencing significant growth, likely employing several hundred employees. This size suggests a dynamic environment with established processes but still retaining agility.

Founded: Mable was founded in 2014. This history provides a solid foundation, demonstrating market validation and sustainable growth over nearly a decade.

Team Structure:

• The Customer Experience (CX) team is where the design function resides, comprising approximately 15 designers.

• The Senior Product Designer will be embedded within a cross-functional "squad," which typically includes a Product Manager, Data Lead, and a small team of engineers.

• Designers are supported by Design Managers, ensuring guidance and career development support within the larger design team.

• Collaboration is expected to be high, both within the squad and across the broader CX and business functions. Methodology:

• Lean, Human-Centred Approach: Mable emphasizes designing solutions that are deeply rooted in user needs and developed efficiently.

• Data-Driven Decisions: The role involves integrating user research with data analysis to inform product recommendations and strategy.

• Agile Product Development: Working within squads suggests an agile development methodology, with rapid iteration and close collaboration.

• Design System Utilization: A core part of the design process involves leveraging and contributing to an established design system for consistency and scalability.

Company Website: https://www.meetmable.com/

📝 Enhancement Note: Mable's mission-driven nature in the healthtech/aged care sector is a significant cultural differentiator. This implies that candidates who are passionate about social impact and improving lives will likely find the company culture highly appealing and motivating.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Senior level within the Product Design discipline. It signifies a high degree of autonomy, strategic input, and the expectation to lead design efforts within a squad. Senior designers are typically expected to mentor junior team members, drive best practices, and contribute to the overall design strategy and vision of the product.

Reporting Structure: The Senior Product Designer will report to a Design Manager within the Customer Experience team. They will work closely with a Product Manager and Data Lead within their assigned squad, forming a core product development unit.

Operations Impact: The Senior Product Designer's impact is significant, directly influencing the user experience, functionality, and adoption of Mable's platform. By translating user needs and business goals into intuitive and effective designs, they play a crucial role in driving user engagement, satisfaction, and ultimately, the platform's success in connecting support seekers with providers. Their work directly contributes to Mable's mission of enabling independence.

Growth Opportunities:

• Leadership within Squads: Opportunity to take on more significant design leadership responsibilities within product squads, potentially leading design initiatives for major features or product areas.

• Mentorship: Develop leadership and mentorship skills by guiding and supporting junior designers within the Customer Experience team.

• Strategic Design Contribution: Contribute to the evolution of Mable's overall product strategy and design vision, influencing the direction of the platform.

• Skill Specialization: Deepen expertise in areas like AI-powered design, service design, or specific UX research methodologies through challenging projects.

• Career Progression: Potential pathways to Lead Product Designer, Design Manager, or related roles within the growing CX team.

📝 Enhancement Note: The "Senior" title indicates a clear path for growth beyond individual contribution, with opportunities to influence strategy and mentor others. The company's scale-up status means new challenges and opportunities are likely to emerge regularly.

🌐 Work Environment

Office Type: Mable operates a hybrid work environment. This typically means a combination of in-office collaboration days and remote workdays, offering a balance between structured team interaction and personal flexibility. The specific office setup would likely be modern and collaborative.

Office Location(s): The role is available in Sydney, Melbourne, and Brisbane, Australia. This offers candidates flexibility in choosing a location that best suits them. The company likely has well-equipped office spaces in these major cities.

Workspace Context:

• Collaborative Environment: The hybrid model encourages collaboration during in-office days, with opportunities for brainstorming, workshops, and team-building.

• Technology & Tools: Expect access to industry-standard design tools (Figma), collaboration platforms, and potentially AI-assisted design tools as mentioned in the requirements.

• Team Interaction: Regular interaction with squad members (Product Manager, Data Lead, Engineers) and other designers, fostering a supportive and communicative atmosphere.

• Focus on Well-being: Benefits like flexi-leave days, home office allowances, and parental leave underscore a company commitment to employee well-being and work-life integration.

Work Schedule: The standard work schedule is likely aligned with typical Australian business hours (e.g., 9 AM to 5 PM), but the hybrid arrangement offers flexibility. Core collaboration hours may be established for in-office days or synchronous remote work.

📝 Enhancement Note: The hybrid nature of the work environment is a key aspect. Candidates should be comfortable with a mix of in-office and remote work and understand the potential expectations for in-office days (e.g., specific days for team meetings, workshops).

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial screening to assess basic qualifications, cultural fit, and interest in the role.

• Portfolio Review & Presentation: A key stage will involve presenting your portfolio to the hiring team (likely including Design Managers and senior designers). Be prepared to walk through 1-3 of your strongest case studies, detailing your process, decisions, and outcomes.

• Squad Interview: You'll likely meet with members of the cross-functional squad (Product Manager, Data Lead, Engineers) to discuss collaboration, problem-solving approaches, and how you integrate with engineering.

• Hiring Manager/Design Leadership Interview: A final interview with a Design Manager or senior design leader to discuss strategic thinking, design philosophy, leadership potential, and cultural alignment.

• Skills Assessment/Challenge: Potentially a design challenge or case study exercise, either take-home or live, to assess your practical design skills, problem-solving abilities, and approach to specific design tasks.

Portfolio Review Tips:

• Storytelling is Key: Structure your case studies as compelling narratives. Clearly define the problem, your role, the constraints, your process, the solutions you explored, the rationale behind your final choices, and the measurable impact.

• Show, Don't Just Tell: Use visuals (screenshots, prototypes, diagrams) to illustrate your points.

• Highlight Your Process: Emphasize your methodology – how you approach research, ideation, iteration, and collaboration.

• Quantify Impact: Wherever possible, include metrics that demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Tailor to Mable: Understand Mable's mission and user base. If possible, subtly tailor your portfolio presentation to highlight relevant experience or insights.

• Be Ready for Questions: Anticipate questions about your design decisions, how you handle feedback, and how you collaborate.

Challenge Preparation:

• Understand the Brief: If given a design challenge, carefully read and understand the problem statement, objectives, and any constraints.

• Time Management: Allocate your time effectively across research, ideation, design, and preparation for presentation.

• Articulate Your Assumptions: Be clear about any assumptions you make during the challenge.

• Focus on Process: Even if you don't complete a fully polished design, demonstrate a strong, logical design process.

• Prepare for Q&A: Think about how you would present your solution and answer questions about your choices.

📝 Enhancement Note: The emphasis on "design storytelling" and "influencing product decisions" means the interview process will likely assess not just design execution but also strategic thinking, communication, and stakeholder management capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a mastery requirement. This will be the primary tool for wireframing, UI design, prototyping, and collaboration within design squads.

• AI-Assisted Design Tools: Working familiarity is required, with genuine curiosity for how the toolset evolves. This could include generative design tools, AI for research synthesis, or AI-powered prototyping aids.

• Prototyping Tools: While Figma has strong prototyping capabilities, experience with other dedicated tools (e.g., InVision, Axure) might be beneficial if they were part of past projects.

• Collaboration Tools: Expect to use tools like Slack, Jira, Confluence, and Google Workspace for communication, project management, and documentation.

Analytics & Reporting:

• Data Analysis Tools: The role involves working with a "Data Lead," suggesting access to and understanding of data analysis platforms (e.g., Amplitude, Mixpanel, Google Analytics, Tableau, Looker) to derive user insights.

• User Feedback Platforms: Tools for collecting and analyzing user feedback (e.g., surveys, in-app feedback widgets).

CRM & Automation:

• While not directly a designer's primary tool, understanding how designs integrate with CRM systems (like Salesforce, if used) and marketing automation platforms can be beneficial for context.

• Familiarity with how designs impact user flows within the Mable platform itself, which acts as a marketplace/connector.

📝 Enhancement Note: Mastery of Figma is non-negotiable. The mention of AI-assisted tools signals Mable's interest in adopting cutting-edge design technologies. Candidates should be prepared to discuss their experience with these tools and their potential applications.

👥 Team Culture & Values

Operations Values:

• Switched On 💡: Demonstrates a commitment to understanding customers and the market through active listening, engagement, and acting on insights. For a designer, this means being curious, empathetic, and data-informed.

• Bold 📣: Encourages ambition, creativity, and a willingness to tackle industry challenges head-on. Designers are expected to propose innovative solutions and embrace transformative ideas.

• One 🤝: Fosters a positive, collaborative environment that values diversity and leverages collective skills. This translates to open communication, teamwork, and respecting different perspectives.

• Impactful 🌟: Focuses on hard work, innovation, and fast-paced execution to make a tangible difference. Designers contribute by creating solutions that improve lives and positively impact the care sector.

Collaboration Style:

• Cross-functional Integration: High emphasis on seamless collaboration within squads (Product, Data, Engineering) and across the wider business. Designers are expected to be active participants in all stages of product development.

• Open Feedback Culture: The environment encourages constructive challenges and feedback from all disciplines, leading to better product outcomes.

• Knowledge Sharing: A culture that likely supports sharing best practices, learnings, and design techniques across the CX team.

• Agile & Iterative: Collaboration is framed within agile methodologies, promoting iterative development and continuous improvement based on feedback and data.

📝 Enhancement Note: The company values are deeply integrated into their mission and operations. Candidates should reflect on how their personal values and work style align with Mable's ethos, particularly "Impactful" and "Switched On," which are crucial for a mission-driven healthtech company.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Designing for a platform serving both aged care and disability support users, each with unique and complex needs, requires careful consideration and user segmentation.

• Navigating Competing Priorities: As a senior member, managing conflicting stakeholder requirements and squad priorities effectively will be a continuous challenge.

• Driving Innovation in a Regulated Sector: The healthtech and aged care sectors can have unique regulatory considerations and established norms, requiring innovative solutions that are also compliant and trustworthy.

• Evolving Design Landscape: Staying abreast of new design trends, AI integration, and evolving user expectations in a fast-paced tech environment.

Learning & Development Opportunities:

• Deepening Domain Expertise: Gaining in-depth knowledge of the Australian aged care and disability support sectors, understanding user challenges, and contributing to impactful solutions.

• Advanced Design Methodologies: Opportunities to explore and implement advanced UX strategies, service design, and potentially AI-driven design techniques.

• Leadership and Mentorship: Developing leadership skills through guiding squad design efforts and mentoring junior designers.

• Industry Exposure: Potential for involvement in industry events, conferences, or learning opportunities related to healthtech, UX, and product development.

📝 Enhancement Note: The challenges are inherent to working in a growing scale-up within a critical social sector. The growth opportunities are tied to developing both specialized design skills and broader leadership capabilities within a mission-oriented company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led the end-to-end design of a complex feature or product. What was your process, what challenges did you face, and what was the outcome?"

• "How do you approach user research and synthesis to inform product recommendations? Can you give an example of how research insights significantly changed a product direction?"

• "Walk us through a complex customer journey you've mapped. How did you identify pain points, and what solutions did you propose?"

• "How do you manage competing priorities and stakeholder expectations when designing for multiple user groups or business objectives?"

• "Describe your experience with design systems. How do you ensure consistency while allowing for design evolution?"

• "How do you integrate data analysis into your design process to measure impact and drive iteration?"

• "How do you approach facilitating workshops to drive alignment and problem-solving across diverse teams?" Company & Culture Questions:

• "What interests you about Mable's mission and the aged care/disability support sector?"

• "How do you align your design philosophy with our values of 'Switched On,' 'Bold,' 'One,' and 'Impactful'?"

• "Describe your ideal cross-functional team dynamic and how you contribute to it."

• "How do you stay current with UX trends and technologies, especially AI in design?"

• "What are your thoughts on Mable's approach to hybrid work?" Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the business problem, the user problem, your specific contribution, the design solution, and the measurable results. Use metrics wherever possible.

• Show Your Process: Don't just show final screens. Explain your research, ideation, prototyping, testing, and iteration phases. Use visuals to illustrate these steps.

• Tell a Story: Structure each case study as a narrative with a clear beginning, middle, and end.

• Be Prepared for Deep Dives: Anticipate detailed questions about your decisions, trade-offs, and how you handled challenges.

• Discuss Collaboration: Highlight how you worked with Product Managers, Engineers, and other stakeholders.

• Demonstrate Tool Proficiency: Be ready to discuss your use of Figma and any AI-assisted tools.

📝 Enhancement Note: Interviewers will be looking for a candidate who can not only execute high-quality design but also think strategically, communicate effectively, and collaborate seamlessly within a fast-paced, mission-driven environment. Demonstrating empathy for Mable's user base will be crucial.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit Your Application: Complete the application form via the provided link.

• Portfolio Customization: Ensure your portfolio is up-to-date and clearly showcases 2-3 of your most relevant and impactful end-to-end design projects. Tailor your case study descriptions to highlight experience with SaaS, complex user journeys, stakeholder management, and ideally, any AI-assisted design tools or domain-specific experience (health/aged care).

• Resume Optimization: Update your resume to emphasize your 5+ years of experience in product/UX design, specific achievements, and proficiency in key skills like Figma, user research, and stakeholder management. Use keywords from the job description naturally.

• Prepare Your Presentation: Practice walking through your portfolio case studies. Focus on clear storytelling, articulating your process, highlighting your impact with metrics, and demonstrating your collaborative approach. Be ready to discuss your design philosophy and how it aligns with Mable's values.

• Research Mable: Thoroughly research Mable's mission, products, company culture, and recent news. Understand their market position and the challenges they aim to solve. Prepare thoughtful questions about the role, the team, and the company's strategic direction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.