Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer

Company: Intact FC

Location: Montréal, Quebec, Canada (Hybrid) / Toronto, Ontario, Canada (Hybrid)

Job Type: Full-Time

Category: Product Design / User Experience (UX) Design

Date Posted: April 15, 2026

Experience Level: 7+ Years (Senior Level)

Remote Status: Hybrid

🚀 Role Summary

• Drive the end-to-end product design process for internal enterprise tools, focusing on creating intuitive, user-centered digital experiences.

• Collaborate closely with multidisciplinary agile teams, product managers, and engineers to define strategic roadmaps and deliver high-quality interfaces from conception through launch and iteration.

• Leverage user insights, data, and design systems to craft clear, usable, and visually appealing solutions that meet complex business objectives.

• Champion user-centered and data-driven design methodologies, contributing to the continuous improvement of design practices within the enterprise design team.

• Facilitate stakeholder engagement through workshops and presentations, ensuring a shared understanding of user needs and experience blueprints.

📝 Enhancement Note: While the title is "Senior Product Designer," the description heavily emphasizes the creation and evolution of internal tool experiences within the insurance sector. This suggests a strong focus on enterprise UX, process optimization, and the strategic impact of design on business operations, rather than consumer-facing product design. The hybrid model and requirement for bilingualism in Quebec indicate a need for strong communication and collaboration skills across diverse teams and locations.

📈 Primary Responsibilities

• User-Centered Design: Translate complex business needs and user insights into simple, effective, and human-centered digital product designs for internal enterprise tools.

• Strategic Collaboration: Partner with product managers, product owners, engineers, researchers, and copywriters in multidisciplinary agile teams to contribute to strategic planning, roadmap definition, and the delivery of end-to-end solutions.

• Experience Design & Artifacts: Create and present CX/UX artifacts such as sketches, process flows, and service blueprints to foster a shared understanding of user journeys and experiences.

• Design System Advocacy: Leverage, interpret, and advocate for improvements to Design System libraries and design guidelines across multiple brands, contributing to a cohesive and scalable design language.

• Implementation & Iteration: Generate final design assets, collaborate with developers on implementation, and validate specifications to ensure quality and user satisfaction post-launch.

• Workshop Facilitation: Design and facilitate workshops to engage stakeholders effectively, contributing to discovery phases with a strong user-centered mindset.

• Quality Assurance: Give and solicit constructive feedback from peers and stakeholders to continually elevate the standard of design quality and user experience.

• Team Mentorship: Elevate the team's design practices and methodologies, acting as an advocate for user-centered, data-driven design principles.

• Cross-Functional Communication: Present design work and rationale to diverse audiences, including executives and key stakeholders, clearly articulating the value and impact of design decisions.

📝 Enhancement Note: The responsibilities highlight a senior-level expectation for strategic input, stakeholder management, and mentorship, extending beyond typical execution tasks. The emphasis on internal tools suggests a need to understand complex business workflows and operational efficiency.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design (e.g., Graphic Design, Interaction Design, UX Design), Human-Computer Interaction (HCI), or a related field is typically expected for senior roles. Equivalent practical experience will also be considered.

Experience: A minimum of 7 years of progressive experience in Product Design, with a proven track record of designing and delivering complex digital products, particularly internal enterprise tools or platforms.

Required Skills:

• Product Design Expertise: Deep understanding and hands-on experience in all phases of the product design lifecycle, from discovery and ideation to prototyping, testing, and implementation.

• Usability & User-Centered Design: Advanced proficiency in usability principles and user-centered design practices, with a strong ability to advocate for the user.

• Design Tool Mastery: Expert-level skills in industry-standard design and prototyping tools such as Figma, Figjam, Miro, and Axure.

• Process & Blueprint Creation: Experience in producing process flows, content inventories, and service blueprints to map out user journeys and system interactions.

• Agile Collaboration: Proven ability to thrive in a multidisciplinary, agile team environment, working effectively with product managers, engineers, and researchers.

• Data-Driven Design: Capacity to leverage user insights, analytics, and data to inform design decisions and measure impact.

• Stakeholder Management: Strong ability to engage with and present to diverse audiences, including senior executives, and to facilitate workshops effectively.

• Design System Proficiency: Experience working with and contributing to design system libraries and design guidelines.

• Bilingualism (Quebec-based roles): Fluency in both English and French is required for candidates working in or interacting regularly with teams in Quebec.

Preferred Skills:

• UX Research Tools: Experience with UX research tools such as UserTesting.com, Optimal Workshop, or Dovetail.

• Enterprise Software Design: Specific experience designing complex enterprise applications, internal tools, or B2B SaaS products.

• Insurance Industry Knowledge: Familiarity with the insurance industry's unique workflows, regulations, and user needs.

• Visual Design & UI: Strong visual design skills and a keen eye for detail in UI design.

📝 Enhancement Note: The requirement for 7+ years of experience, mastery of multiple design tools, and explicit mention of translating "complex business needs" into "simple design requirements" clearly positions this as a senior-level role with significant strategic and execution responsibilities. The inclusion of specific tools like Figma, Figjam, Miro, and Axure is critical for ATS optimization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies demonstrating your entire product design process, from initial problem definition and user research to final delivered solution.

• Problem/Solution Focus: Clearly articulate the business problem or user need addressed in each case study, and how your design solutions effectively solved it.

• Process Visualization: Include examples of process flows, service blueprints, or user journey maps that illustrate your understanding of complex systems and user interactions.

• Impact & Metrics: Quantify the impact of your designs where possible, using metrics related to usability, efficiency, adoption, or business objectives.

• Tool Proficiency Showcase: Demonstrate your proficiency with key design tools (Figma, Axure, Miro, etc.) through the artifacts presented.

Process Documentation:

• Workflow Design: Provide examples of how you've mapped and optimized complex workflows for internal users, ensuring efficiency and clarity.

• User Research Integration: Showcase how user research findings were integrated into your design process and influenced key decisions.

• Cross-Functional Collaboration: Illustrate instances where you collaborated with engineering, product management, and other stakeholders to bring designs to life.

📝 Enhancement Note: For a senior product designer role, a robust portfolio is paramount. It should not just display final designs but also the thought process, research, and strategic considerations behind them, especially for complex internal tools. Emphasis on process documentation and collaboration is key.

💵 Compensation & Benefits

Salary Range: $94,200 - $115,200 CAD per year (based on a 35-hour workweek).

Benefits:

• Flexible Work Arrangements: Options for flexible scheduling to accommodate work-life balance.

• Hybrid Work Model: A structured approach combining remote work with in-office collaboration.

• Additional Paid Time Off: Option to purchase up to 5 extra days off per year.

• Comprehensive Health & Wellness:

  • Telemedicine services for convenient healthcare access.
  • Wellness account to support personal health and well-being initiatives.
  • Additional benefits supporting physical and mental health.

• Financial Security & Growth:

  • Share plan for employees to invest in the company's success.
  • Employee Share Purchase Plan (ESPP) with a company match of 50% on net shares.
  • Annual bonus target of 12% of base salary, with potential payout up to double the target, subject to personal and company performance.
  • Defined benefit pension plan offering guaranteed income for life, a significant long-term financial security benefit.

• Other Perks: Potential to earn "guaranteed income for life" through pension offerings.

Working Hours: 35 hours per week.

📝 Enhancement Note: The salary range provided is specific and within typical parameters for a Senior Product Designer in major Canadian urban centers like Montreal and Toronto. The benefits package is very generous, highlighting the company's investment in employee well-being and long-term financial security, particularly the defined benefit pension plan and the potential for high bonus payouts.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Insurance. Intact FC is a leading provider of property and casualty insurance in Canada, focused on helping individuals, businesses, and society prosper and remain resilient.

Company Size: Large Enterprise (Likely 10,000+ employees based on typical "Intact" company profiles). This scale implies robust processes, established teams, and a significant impact potential.

Founded: Intact Financial Corporation has a long history, with roots tracing back to 1809, signifying stability, deep industry expertise, and a commitment to long-term growth.

Team Structure:

• Enterprise Design Team: The Senior Product Designer will be part of the enterprise design team, responsible for the overall enterprise user experience. This suggests a centralized design function that sets standards and supports various product lines.

• Multidisciplinary Agile Teams: Designers will work within cross-functional, agile teams comprising product managers, product owners, engineers, researchers, and copywriters.

• Reporting Structure: Likely reports to a Design Lead, UX Manager, or Head of Design within the enterprise design function.

Methodology:

• User-Centered & Data-Driven Design: The team emphasizes a strong focus on understanding user needs through research and data, and using these insights to drive design decisions.

• Agile Development: Work is conducted within agile frameworks, promoting iterative development, collaboration, and responsiveness to change.

• Design System Integration: Adherence to and contribution to established design systems ensures consistency and efficiency across multiple brands and products.

Company Website: https://www.intactfc.com/ (General Corporate) / https://careers.intactfc.com/ (Careers)

📝 Enhancement Note: Intact's long history and large size suggest a mature organization with well-defined processes but also opportunities for impact within specific product areas. The emphasis on "Win As A Team" and shared success points to a collaborative and performance-oriented culture. The commitment to diversity and inclusion is also a significant cultural aspect.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This role is a key individual contributor position, expected to lead design initiatives, mentor junior designers, and significantly influence product strategy and user experience for critical internal tools.

Reporting Structure: The role likely reports to a Design Manager or Lead within the Enterprise Design team, with close collaboration across Product Management, Engineering, and Research departments.

Operations Impact: The Senior Product Designer directly impacts operational efficiency and effectiveness by creating user-friendly internal tools. This role is crucial in enabling employees across the organization to perform their jobs more efficiently, reducing errors, and improving overall productivity, which indirectly contributes to revenue and customer satisfaction.

Growth Opportunities:

• Leadership Development: Potential to move into Lead Designer, Design Manager, or specialized UX roles, taking on more strategic oversight and team management responsibilities.

• Specialization: Opportunity to deepen expertise in specific areas like enterprise UX, design systems, UX research, or accessibility.

• Cross-Functional Mobility: Exposure to various business units and product domains within Intact, potentially leading to roles in product strategy or program management.

• Mentorship: Opportunity to mentor junior designers, fostering leadership skills and contributing to the growth of the design community within Intact.

• Continuous Learning: Access to training, conferences, and internal knowledge-sharing sessions to stay abreast of the latest design trends and technologies.

📝 Enhancement Note: The "Senior" title, coupled with responsibilities like strategic planning and stakeholder presentations, indicates a clear path for growth into leadership or specialized senior individual contributor roles within a large organization like Intact. The impact on internal tools means the role is integral to operational excellence.

🌐 Work Environment

Office Type: Hybrid work model. This implies a combination of remote work and in-office presence. The office environment is likely designed for collaboration, with meeting rooms, shared workspaces, and necessary technology infrastructure.

Office Location(s): Montréal, Quebec, Canada and Toronto, Ontario, Canada. These are major urban centers with vibrant tech and design communities.

Workspace Context:

• Collaborative Spaces: Offices will feature collaborative zones designed for team meetings, workshops, and brainstorming sessions, facilitating interaction with multidisciplinary teams.

• Technology & Tools: Access to modern design software, hardware, and enterprise-level IT infrastructure to support design and development workflows.

• Team Interaction: Opportunities for regular in-person interaction with design peers, product teams, and stakeholders, fostering strong working relationships and knowledge sharing.

• Hybrid Support: Policies and technology in place to ensure effective collaboration between remote and in-office team members.

Work Schedule: Standard 35-hour workweek, with flexibility offered through the hybrid model, allowing for a balance between focused remote work and collaborative in-office sessions. This schedule supports deep work necessary for design tasks while integrating with agile team cadences.

📝 Enhancement Note: The hybrid model requires a degree of autonomy and strong communication skills to manage effectively. The presence in major cities like Montreal and Toronto suggests a dynamic work environment with access to professional networks and resources.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruitment team will review applications and resumes, looking for alignment with core requirements and experience.

• Portfolio Review & Initial Interview: A hiring manager or senior designer will likely review your portfolio and conduct an initial interview to assess your design philosophy, experience, and fit for the role. Be prepared to walk through your case studies.

• Design Challenge/Exercise: Candidates may be given a small design challenge or asked to present a more in-depth analysis of a specific case study, focusing on problem-solving, process, and rationale.

• Team Interviews: Interviews with cross-functional team members (Product Managers, Engineers, Researchers) to assess collaboration style, communication, and technical understanding.

• Executive/Stakeholder Presentation: Potentially a final interview or presentation to senior leadership, demonstrating strategic thinking and ability to communicate design value to a broader audience.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong case studies that best demonstrate your senior-level capabilities, focusing on complex problems, your process, and measurable impact, ideally related to internal tools or complex workflows.

• Tell a Story: Structure each case study as a narrative: the challenge, your role, your process (research, ideation, design, testing), the solution, and the outcomes.

• Highlight Your Process: Clearly show your thinking, iterations, and how you used user insights and data. Include artifacts like wireframes, user flows, and prototypes.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved efficiency, reduced errors, increased adoption).

• Tailor to Intact: If possible, subtly tailor your examples to showcase experience with enterprise solutions or complex business logic, aligning with Intact's industry.

Challenge Preparation:

• Understand the Context: If a challenge is provided, take time to understand the business context and user needs.

• Focus on Process: Demonstrate your end-to-end design process, even if time is limited. Show how you would approach the problem.

• Articulate Trade-offs: Be prepared to discuss design decisions and any trade-offs made due to constraints (time, resources, technical limitations).

• Present Clearly: Practice presenting your work concisely and engagingly, anticipating questions about your rationale and impact.

📝 Enhancement Note: A strong portfolio is crucial for this role. The interview process will likely involve multiple stages designed to assess not only design skills but also strategic thinking, collaboration, and communication abilities at a senior level.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: For UI design, prototyping, and collaborative workflows.

• Figjam: For brainstorming, workshops, and ideation sessions.

• Miro: For collaborative whiteboarding, journey mapping, and process visualization.

• Axure: For advanced prototyping and complex interactive simulations.

Analytics & Reporting:

• UserTesting.com (or similar): For remote usability testing and gathering user feedback.

• Optimal Workshop (or similar): For information architecture testing like card sorting and tree testing.

• Dovetail (or similar): For research synthesis and managing user insights.

• Internal Analytics Tools: Likely company-specific or common web analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior within enterprise tools.

CRM & Automation:

• Not directly specified, but an understanding of how design integrates with CRM systems (like Salesforce) or workflow automation tools may be beneficial for internal tools that interact with these systems.

• ServiceNow, Jira, Confluence: Common tools for enterprise IT service management, project tracking, and documentation, which designers often interact with.

📝 Enhancement Note: Mastery of Figma, Figjam, Miro, and Axure is explicitly required. Familiarity with UX research tools is a strong asset. Understanding the ecosystem of enterprise tools at a company like Intact is also valuable.

👥 Team Culture & Values

Operations Values:

• Respect: Valuing diversity as a strength and fostering an inclusive workplace where unique perspectives are encouraged.

• Do Your Best Work: Striving for excellence in all tasks and contributions.

• Open to Change: Embracing adaptability and continuous improvement in processes and solutions.

• Invest in Your Career: Commitment to personal and professional growth.

• Win As A Team: Emphasis on collaboration, shared success, and mutual support.

• Shape the Future: Proactive approach to innovation and driving positive change.

• Grow With Us: Commitment to employee development and career progression.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with Product Management, Engineering, Research, and business stakeholders is essential.

• Design Community: Active participation in the design community, giving and receiving feedback to elevate collective design practices.

• Workshop Facilitation: Engaging stakeholders in collaborative sessions to build shared understanding and drive solutions.

• User-Centric Approach: A collective commitment to advocating for and designing for the user in all initiatives.

📝 Enhancement Note: Intact's stated values strongly emphasize collaboration, respect, and continuous improvement, which are critical for a senior designer working within complex enterprise systems and diverse teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Internal Systems: Translating intricate business logic and workflows into intuitive and efficient user experiences for internal users.

• Balancing Multiple Brand Guidelines: Adhering to and contributing to design systems that support branding across multiple Intact entities.

• Stakeholder Alignment: Managing diverse stakeholder expectations and gaining buy-in for design recommendations, especially within a large organization.

• Driving Adoption of New Designs: Encouraging the uptake and effective use of new or improved internal tools across various departments.

• Hybrid Collaboration: Ensuring effective communication and collaboration with team members across different locations and working arrangements.

Learning & Development Opportunities:

• Advanced Design Methodologies: Deepen expertise in enterprise UX, complex systems design, and accessibility standards.

• Industry Conferences & Training: Opportunities to attend relevant design conferences and workshops to stay current with industry trends.

• Mentorship Programs: Participate as a mentor or mentee to foster leadership and specialized skill development.

• Internal Mobility: Explore opportunities within different product areas or design specializations within Intact.

• Defined Benefit Pension Plan: A unique opportunity for long-term financial planning and security beyond typical career growth.

📝 Enhancement Note: The challenges are typical for senior roles in large enterprises, particularly those focused on internal tools. The growth opportunities are substantial, with a unique financial benefit in the pension plan.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to design a complex internal tool or system. What was the challenge, your process, and the outcome?" (Prepare a detailed case study focusing on enterprise UX, process optimization, and stakeholder management.)

• "How do you approach translating complex business requirements into simple, user-friendly designs?" (Focus on your methodology for discovery, requirement gathering, and simplification.)

• "Describe your experience working with and contributing to design systems. How do you ensure consistency while allowing for necessary customization?" (Highlight your understanding of design system principles and practical application.)

• "How do you handle conflicting feedback from different stakeholders or team members?" (Demonstrate your negotiation, communication, and decision-making skills.)

Company & Culture Questions:

• "What do you know about Intact and our mission?" (Research Intact's values, business, and recent news.)

• "How do your design principles align with our values of Respect, Doing Your Best Work, and Winning As A Team?" (Prepare specific examples of how you embody these values in your work.)

Portfolio Presentation Strategy:

• Storytelling: Craft a compelling narrative for each case study. Start with the "why" (the problem) and end with the "what" (the impact).

• Focus on Process: Clearly articulate your thought process, research methods, design iterations, and decision-making rationale. Use visual aids effectively.

• Showcase Collaboration: Highlight instances where you worked with cross-functional teams and how you managed stakeholder input.

• Quantify Results: Present any available metrics or user feedback that demonstrate the success and impact of your work.

• Be Prepared for Questions: Anticipate detailed questions about your design choices, challenges faced, and how you handled them.

📝 Enhancement Note: Preparation should focus on showcasing senior-level strategic thinking, deep process understanding, and strong collaborative and communication skills, particularly in the context of enterprise design.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the Intact FC careers portal link provided.

• Tailor your Resume: Highlight your 7+ years of product design experience, specific achievements in enterprise or internal tool design, and proficiency with required tools (Figma, Axure, Miro). Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong, relevant case studies that demonstrate your end-to-end process, problem-solving skills, collaboration, and impact. Ensure it's easily accessible (e.g., via a link on your resume or application).

• Prepare for Interviews: Practice articulating your process, design decisions, and how you've handled complex challenges. Research Intact thoroughly and prepare to discuss how your values align with theirs.

• Highlight Bilingualism (if applicable): If applying for a role based in Quebec or one requiring significant interaction with Quebec-based teams, explicitly mention your French language proficiency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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