Senior Product Designer

📍 Job Overview

Job Title: Senior Product Designer, Incentives, Merchants

Company: Bolt Technology

Location: Tallinn, Estonia / Warsaw, Poland

Job Type: Full-time, Permanent

Category: Product Design / User Experience (UX) / Go-To-Market Operations Support

Date Posted: May 27, 2026

Experience Level: Senior (5-10 years)

Remote Status: Hybrid (Minimum 3 days in office per week)

🚀 Role Summary

• This role is pivotal for designing and executing the user experience for the Incentives domain within Bolt's Merchant platform, focusing on campaigns, discounts, and promotional mechanics.

• You will be responsible for translating complex campaign logic into simple, intuitive interfaces for business partners managing their promotions.

• The position requires close collaboration with Product Managers, Engineers, and other Designers to ensure feasibility and high-quality execution of user-centric solutions.

• A key aspect of this role involves partnering with consumer-facing designers to ensure a cohesive experience from merchant configuration to consumer interaction.

• This role demands a strong understanding of business metrics related to campaigns and subscriptions, and the ability to manage complex systems effectively.

📝 Enhancement Note: While the title is "Senior Product Designer," the responsibilities heavily lean into supporting Go-To-Market (GTM) operations for merchants by designing tools for campaign management, discounts, and advertising. This role bridges Product Design and GTM Operations by enabling merchants to effectively utilize Bolt's promotional tools, directly impacting merchant acquisition, retention, and revenue. The emphasis on "business metrics behind campaigns and subscriptions" and "tools used by marketing and business operators" further solidifies its connection to operational efficiency and revenue generation for merchants.

📈 Primary Responsibilities

• Evolve and optimize the Merchants platform to enhance business partner satisfaction and retention through intuitive campaign and ad management tools.

• Transform intricate campaign logic and promotional mechanics into simple, user-friendly interfaces for merchants.

• Foster close collaboration with the Incentives, Subscription, Stores, and Growth teams to align business objectives with user needs, ensuring seamless integration of promotional features.

• Partner effectively with engineers and product managers throughout the product development lifecycle to guarantee technical feasibility and exceptional execution of design solutions.

• Rapidly prototype and test design concepts to validate ideas, mitigate ambiguity, and gather critical user feedback.

• Ensure a consistent and on-brand user experience by closely coordinating with consumer incentives designers on how merchant-configured campaigns translate across consumer-facing surfaces.

• Drive user research initiatives to inform design decisions and advocate for user needs within the product development process.

• Contribute to the development and maintenance of scalable design systems, ensuring consistency and efficiency across the merchant platform.

📝 Enhancement Note: The responsibilities highlight a strong focus on enabling merchant growth and satisfaction through well-designed promotional tools. This directly supports GTM operational efficiency by providing merchants with effective mechanisms for customer acquisition and retention, which are core GTM objectives.

🎓 Skills & Qualifications

Education:

Experience:

• Extensive experience (5-10 years) as a Senior or Staff Product Designer, with a proven track record of owning and delivering complex UX/UI projects.

• Demonstrated experience in designing for B2B or SaaS platforms, ideally with tools used by marketing and business operators.

Required Skills:

• UI Craftsmanship: Exceptional ability to create visually appealing, intuitive, and highly polished user interfaces.

• Figma Proficiency: Expert-level command of Figma for UI design, advanced prototyping, and creating/maintaining scalable design systems.

• Advanced Prototyping: Skilled in creating interactive prototypes to effectively communicate design concepts, test user flows, and gather feedback.

• Scalable Design Systems: Experience in building, contributing to, or maintaining robust design systems that ensure consistency and efficiency across products.

• User Research: Ability to conduct and leverage user research to inform design decisions, validate hypotheses, and advocate for user needs.

• Storytelling & Communication: Excellent verbal and written communication skills, with the ability to clearly articulate design vision, rationale, and user insights to diverse stakeholders through compelling storytelling.

• Cross-functional Collaboration: Proven ability to work effectively in a highly collaborative environment with Product Managers, Engineers, and other designers.

• Product Design: Deep understanding of the product design lifecycle, from discovery and ideation to execution and iteration.

• AI Tools Proficiency: Active and effective use of AI tools to accelerate design exploration, iteration, and efficiency.

• User Experience (UX) Design: Strong foundation in UX principles, user-centered design methodologies, and information architecture.

Preferred Skills:

• Experience working on tools specifically designed for marketing or business operators.

• Familiarity with A/B testing methodologies and data analysis to inform design optimizations.

• Understanding of subscription models and their associated user experience challenges.

📝 Enhancement Note: The emphasis on "tools used by marketing and business operators" and the understanding of "business metrics behind campaigns and subscriptions" strongly suggests that candidates with experience in GTM enablement or B2B SaaS product design will be highly regarded.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing exceptional UI craftsmanship and a deep understanding of user experience design principles.

• Detailed case studies demonstrating ownership of complex product design problems, particularly those involving intricate logic or system design.

• Examples of how you have translated business goals and user needs into effective design solutions for B2B or merchant-facing products.

• Evidence of your ability to work with and contribute to scalable design systems.

• Demonstrations of your prototyping skills, showcasing interactive flows and user journeys.

Process Documentation:

• Ability to document design processes, user flows, and system logic clearly and concisely.

• Experience in creating design specifications and guidelines for engineering implementation.

• Proficiency in outlining the iterative design process, including user testing, feedback incorporation, and design refinement stages.

• Examples of how you have used data (user research, metrics) to drive design decisions and process improvements.

📝 Enhancement Note: For this role, a portfolio should specifically highlight projects where the candidate designed tools or platforms that enabled business operators (like merchants) to manage campaigns, promotions, or advertising, and how these designs impacted business metrics. Demonstrating the ability to manage complexity and translate it into intuitive interfaces is crucial.

💵 Compensation & Benefits

Salary Range:

• For Tallinn, Estonia: €3,000 - €5,000 gross per month.

Explanation of Range:

The provided salary ranges are estimates based on market research for Senior Product Designer roles in Tallinn and Warsaw, considering the tech industry, cost of living, and Bolt's established compensation practices for experienced professionals. These figures represent gross monthly salaries and are subject to negotiation based on individual skills, experience, and the specific requirements of the role.

Benefits:

• Stock Option Package: Opportunity to share in Bolt's success through equity.

• Hybrid Work Model: Flexibility to balance in-office collaboration with remote work, requiring a minimum of 3 days per week in the office.

• Wellness Perks: Support for physical and mental health.

• Paid Sabbatical After 5 Years: A generous 1-month paid sabbatical to recharge and prevent burnout.

• Annual Company Events: Opportunities to connect with colleagues across the company at large-scale events.

• Team Gatherings: Regular smaller events to foster team cohesion and collaboration.

• Rewarding Salary: Competitive base compensation aligned with market standards.

Working Hours:

• Standard full-time working hours, typically around 40 hours per week. The hybrid model allows for flexibility in scheduling, with a requirement for a minimum of 3 in-office days per week.

📝 Enhancement Note: Salary ranges are estimated based on typical Senior Product Designer compensation in Estonia and Poland. The gross monthly figures are provided for both locations, acknowledging potential differences in local market rates and currency. The benefits are directly extracted from the job description, with a focus on those most relevant to experienced professionals seeking work-life balance and growth opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Mobility, Logistics, Food Delivery, Ride-Hailing

Company Size: Large (Bolt employs over 200 million users in 50+ countries, indicating a significant operational scale and employee base, likely in the thousands globally).

Founded: 2013

Company Description: Bolt is one of Europe and Africa's fastest-growing tech companies, aiming to make cities for people, not cars. They operate across various services including ride-hailing, micromobility, food delivery, and grocery delivery. The company values creating an inclusive environment and fostering innovation.

Company Specialties: Ride-hailing, Food Delivery, Groceries, Electric Scooters, Electric Kickboards, Electric Bikes, Electric Cars, Electric Vans, Electric Scooters, Electric Cars, Electric Vans, Electric Scooters.

Team Structure:

• The Senior Product Designer will be part of the Merchants team, specifically focusing on the Incentives domain.

• This role is an individual contributor with strong cross-functional collaboration expectations.

• You will work closely with Product Managers, Engineers, and other Designers (including those focusing on consumer-facing experiences).

Methodology:

• Data-driven decision-making, leveraging user research and business metrics.

• Agile development methodologies, emphasizing fast iterations and prototypes.

• User-centered design principles, ensuring solutions meet both user needs and business objectives.

• Collaborative design process, involving stakeholders from ideation through to execution.

• Focus on building and maintaining scalable design systems for efficiency and consistency.

Company Website: https://bolt.eu/en/

📝 Enhancement Note: Bolt's rapid growth and diverse service offerings suggest a dynamic and fast-paced environment. The "Merchants team" focus indicates a B2B or B2B2C operational arm, where the design of tools directly impacts partner success and Bolt's broader ecosystem. The emphasis on an inclusive environment and making cities for people highlights core company values that may influence design and operational decisions.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor (Product Design)

• This role sits at a senior individual contributor level, requiring significant autonomy, strategic thinking, and the ability to influence product direction.

• The focus on owning a domain (Incentives) and collaborating across multiple teams signifies a high level of responsibility and impact.

Reporting Structure:

• While not explicitly stated, a Senior Product Designer typically reports to a Design Lead, Head of Product Design, or a senior Product Management lead within their domain or team.

Operations Impact:

• This role has a significant impact on the operational success of Bolt's merchant partners by providing them with effective tools to grow their business through promotions and advertising.

• Improved merchant satisfaction and retention directly contribute to Bolt's revenue growth and market position.

• By simplifying complex campaign logic, the designer enhances the operational efficiency for merchants, allowing them to focus more on their core business.

Growth Opportunities:

• Specialization: Deepen expertise in designing for merchant platforms, incentives, and promotional mechanics within the mobility and logistics sector.

• Leadership: Potential to grow into a Lead Product Designer role, managing a team or a larger product area.

• Cross-functional Mobility: Opportunity to move into Product Management or other strategic roles within Bolt, leveraging design expertise.

• Skill Development: Continuous learning in areas like AI-assisted design, advanced prototyping, and complex system design.

• Impact Amplification: Take on larger, more complex product domains or initiatives within Bolt's expanding service portfolio.

📝 Enhancement Note: The role offers significant growth potential within a rapidly expanding tech company, particularly for those interested in the intersection of product design and GTM enablement for business partners. The ability to influence strategy and tackle complex operational challenges for merchants is a key growth driver.

🌐 Work Environment

Office Type: Hybrid model with a minimum of 3 days per week in the office. This suggests a blend of focused individual work at home and collaborative, team-oriented work in a physical office space.

Office Location(s):

• Tallinn, Estonia

• Warsaw, Poland

The specific office environment in these locations will likely be modern, tech-focused, and designed to foster collaboration among distributed teams.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-functional teamwork imply an environment where open communication and idea sharing are encouraged.

• Operations Tools & Technology: Access to industry-standard design software (Figma), prototyping tools, and potentially AI tools for design exploration.

• Team Interaction: Regular opportunities for direct interaction with product managers, engineers, fellow designers, and other stakeholders to discuss designs, challenges, and solutions.

Work Schedule:

• A standard full-time work schedule is expected, around 40 hours per week.

• The hybrid nature offers some flexibility, allowing individuals to structure their week to balance in-office collaboration with remote focus time. The requirement for at least 3 in-office days ensures consistent team presence and connection.

📝 Enhancement Note: The hybrid model is a key feature, signaling Bolt's commitment to balancing flexibility with the benefits of in-person collaboration, which is crucial for complex design and operational alignment.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Screening: Initial review of CV and portfolio for relevant experience, skills, and alignment with the role requirements.

2. Hiring Manager/Recruiter Call: A preliminary conversation to assess overall fit, motivation, and high-level qualifications.

3. Design Challenge/Portfolio Presentation: A dedicated session where candidates present their portfolio, discussing case studies, design process, and problem-solving approaches. This may include a specific design exercise.

4. Cross-functional Interviews: Meetings with Product Managers, Engineers, and potentially other Designers to evaluate collaboration skills, technical understanding, and design thinking.

5. Final Round/Leadership Interview: A concluding discussion, often with senior leadership, to assess strategic thinking, cultural fit, and long-term potential.

Portfolio Review Tips:

• Curate Select Case Studies: Choose 3-5 projects that best showcase your experience with complex systems, B2B/merchant tools, and your ability to drive business impact through design.

• Highlight Ownership & Impact: Clearly articulate your role, the problems you solved, your design process, and the measurable outcomes or impact of your work (e.g., increased merchant satisfaction, improved campaign performance, higher retention).

• Emphasize Process: Walk through your thought process, from understanding the problem and user needs to exploring solutions, iterating, and collaborating with stakeholders.

• Showcase Figma & System Skills: Clearly demonstrate your expertise in Figma, design systems, and advanced prototyping capabilities. Include examples of how you've leveraged these tools effectively.

• Address Merchant/Operator Focus: If possible, include projects that specifically involved designing for business operators or marketing functions, explaining how you understood their unique needs and workflows.

• Tell a Story: Structure your presentation as a narrative, engaging the interviewers with the context, your approach, and the resolution.

Challenge Preparation:

• Understand Bolt's Business: Research Bolt's services, target markets, and merchant offerings. Understand the value proposition of their merchant platform and incentive programs.

• Prepare for System Complexity: Be ready to discuss how you approach designing for complex systems with multiple user types and intricate logic, as this is a core aspect of the role.

• Think GTM: Consider how design directly supports Go-To-Market strategies for merchants. How do campaign tools drive acquisition and retention?

• Practice Articulating Design Decisions: Be prepared to clearly explain the "why" behind your design choices, backed by user research, data, and design principles.

• Figma Skills: Be ready for potential live design exercises or discussions where your Figma proficiency will be assessed.

📝 Enhancement Note: The interview process heavily emphasizes portfolio review and the ability to articulate design decisions and their impact, especially in the context of complex systems and business objectives. Candidates should be prepared to demonstrate how their design work directly supports merchant operations and GTM goals.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Mandatory for UI design, advanced prototyping, and design systems. Expertise is expected.

• Prototyping Tools: Integrated within Figma or standalone tools for creating interactive prototypes.

• AI Tools: Actively used for accelerating design exploration and iteration. Specific tools are not listed but a willingness to adopt and utilize them is key.

Analytics & Reporting:

• While not directly a design tool, understanding how to interpret data from analytics platforms (e.g., Amplitude, Google Analytics, internal dashboards) to inform design decisions is crucial.

CRM & Automation:

• Experience or understanding of CRM systems and marketing automation tools from a user perspective is beneficial, given the focus on tools for business operators.

• Understanding how design can integrate with or support automated workflows for merchants.

📝 Enhancement Note: Figma is the cornerstone tool for this role. Proficiency in AI tools for design is also a significant differentiator, indicating a forward-thinking approach to design processes and efficiency.

👥 Team Culture & Values

Operations Values:

• Data-Driven: Decisions are informed by user research, business metrics, and performance data.

• User-Centric: A strong focus on understanding and addressing the needs of both merchants and consumers.

• Efficiency & Optimization: A drive to simplify complex processes and improve operational effectiveness for users.

• Collaboration: Valuing teamwork and open communication across disciplines and departments.

• Impact-Oriented: Focusing on delivering tangible results that contribute to Bolt's mission and business goals.

• Innovation: Encouraging creative problem-solving and the adoption of new technologies (like AI).

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with Product Managers, Engineers, and other designers to achieve shared objectives.

• Transparent Communication: Openly sharing design rationale, challenges, and progress with all stakeholders.

• Feedback-Rich Environment: Actively seeking and providing constructive feedback to improve designs and processes.

• Agile & Iterative: Working in fast-paced, iterative cycles to deliver value quickly and adapt to learnings.

📝 Enhancement Note: The culture emphasizes a blend of data-driven insights, user empathy, and collaborative execution, all geared towards achieving business objectives and operational efficiency for both Bolt and its merchant partners.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Logic: The primary challenge involves simplifying intricate campaign logic, discount mechanics, and promotional rules into intuitive and manageable interfaces for merchants.

• Balancing Merchant & Consumer Needs: Ensuring that merchant-configured incentives translate seamlessly and effectively onto consumer-facing surfaces requires careful coordination and understanding of both sides of the ecosystem.

• System Scalability & Evolution: Designing for a platform that needs to scale across numerous countries and adapt to evolving business needs presents a significant system design challenge.

• Driving Adoption & Engagement: Designing tools that not only are usable but also encourage merchants to actively use and benefit from them to grow their businesses.

• Working in a Fast-Paced Environment: Adapting to rapid iterations and evolving priorities common in a high-growth tech company.

Learning & Development Opportunities:

• Deep Dive into GTM Operations: Gain in-depth understanding of merchant marketing, campaign management, and promotional strategies from an operational perspective.

• Advanced Design System Development: Contribute to and learn from sophisticated, large-scale design systems.

• AI in Design: Explore cutting-edge applications of AI in accelerating design workflows and generating novel solutions.

• Cross-Domain Learning: Exposure to other critical merchant-facing domains like Subscriptions and Stores.

• Mentorship & Leadership: Opportunities to mentor junior designers and potentially grow into leadership roles within the design team.

📝 Enhancement Note: The challenges are deeply rooted in operational complexity and the need for user-centric solutions that drive business outcomes for merchants, offering substantial learning opportunities in GTM enablement and system design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex system or feature with intricate logic. How did you approach simplifying it for the end-user, and what was the outcome?" (Focus on process, problem-solving, and impact metrics.)

• "How do you ensure that designs for business operators (like merchants) effectively support their operational goals and drive business metrics?" (Highlight understanding of B2B/SaaS UX and GTM alignment.)

• "Walk me through your process for collaborating with Product Managers and Engineers on a challenging feature. How do you handle disagreements or scope changes?" (Emphasize collaboration, communication, and negotiation skills.)

Company & Culture Questions:

• "Why are you interested in Bolt and this specific role within the Merchants team?" (Research Bolt's mission, values, and product offerings. Connect your skills to the role's GTM operational support aspect.)

• "How do you see your design work contributing to Bolt's mission of making cities for people, not cars, from the merchant side?" (Think about how empowering merchants indirectly supports the broader ecosystem.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline: Problem, Your Role, Process (Research, Ideation, Design, Testing), Solution, and Impact (Metrics, Learnings).

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. For this role, focus on metrics relevant to merchant success (e.g., increased campaign engagement, higher partner satisfaction, improved conversion rates for merchants).

• Showcase Figma Expertise: Be prepared to discuss your Figma workflow, design system contributions, and advanced prototyping techniques.

• Highlight Operational Understanding: Articulate how your designs simplified operational tasks for users and contributed to business goals.

• Engage and Discuss: Treat the presentation as a conversation. Be open to questions and engage in a dialogue about your design choices and problem-solving approach.

📝 Enhancement Note: Interview preparation should strongly focus on demonstrating an understanding of how product design directly supports business operations and GTM objectives, particularly within a complex, multi-sided platform like Bolt's.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the official Bolt Careers portal via the provided URL: https://bolt.eu/en/careers/positions/8538978002?gh_jid=8538978002

• Portfolio Customization: Tailor your portfolio to highlight 2-3 key projects that best showcase your experience with complex systems, B2B/merchant tools, and your ability to drive business impact through design. Emphasize case studies where your work directly supported operational efficiency or growth for business partners.

• Resume Optimization: Ensure your resume clearly articulates your experience with Figma, design systems, advanced prototyping, user research, and cross-functional collaboration. Use keywords from the job description, such as "Merchant Experience," "Incentives," "Campaign Management," and "B2B Tools."

• Prepare Your Narrative: Practice presenting your portfolio case studies, focusing on telling a compelling story about the problem, your process, your solution, and the measurable impact. Be ready to discuss how your design work supports operational goals.

• Research Bolt's Merchant Ecosystem: Understand Bolt's services beyond ride-hailing, focusing on how they support their merchant partners. Familiarize yourself with the potential operational challenges merchants face and how well-designed tools can address them.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.