Senior Product Designer- (6 month max term contract)

📍 Job Overview

Job Title: Senior Product Designer (6 Month Max Term Contract)

Company: Ticketek Entertainment Group (TEG)

Location: Sydney, New South Wales, Australia

Job Type: CONTRACTOR, TEMPORARY

Category: Product Design / UX/UI

Date Posted: 2026-08-12

Experience Level: Mid-Senior Level (Implied 5-10 years of relevant experience)

Remote Status: Hybrid

🚀 Role Summary

• Lead end-to-end UX and product design initiatives, encompassing discovery, wireframing, prototyping, and high-fidelity design for digital products within the live entertainment and ticketing sector.

• Drive the development and governance of a robust design system to ensure consistency, scalability, and reusability of design assets across web, app, and marketing platforms.

• Partner closely with Product Managers, Engineers, and cross-functional squads to deliver cohesive and impactful fan experiences, while effectively managing and reviewing external UX agency partners.

• Strategically balance commercial objectives, such as conversion rates, revenue uplift, and digital adoption, with fan-centric outcomes like satisfaction, ease of use, and delight, to enhance engagement and lifetime value.

• Apply a data-driven mindset to inform design decisions, leveraging analytics to understand user behavior and optimize product performance.

📝 Enhancement Note: The role is a 6-month maximum term contract, indicating a project-based need for senior-level design expertise. The focus on "Event Management & Core Ticketing" and "Commerce & Experience" portfolios suggests a deep dive into the core user journeys of ticket purchasing and event engagement. The emphasis on balancing commercial and fan outcomes is a critical aspect of modern product design in customer-facing industries like entertainment.

📈 Primary Responsibilities

• Spearhead the complete product design lifecycle, from initial user research and concept development to the delivery of polished, high-fidelity designs that address user needs and align with business objectives.

• Foster strong collaborative relationships with Product Managers, Engineers, Marketing teams, and other stakeholders to ensure seamless integration of design solutions across all touchpoints.

• Actively manage and guide the work of external UX/UI agency partners, providing clear briefs, constructive feedback, and ensuring alignment with TEG's design standards and project goals.

• Develop, maintain, and champion the company's design system, ensuring its adoption and effective utilization by internal teams and external partners to promote design consistency and efficiency.

• Conduct user research, usability testing, and data analysis to gather insights that inform design iterations and strategic product decisions, with a focus on optimizing conversion rates and digital adoption.

• Design intuitive and accessible user interfaces and user experiences for various platforms, including web, mobile applications, and marketing collateral, ensuring compliance with accessibility standards.

• Translate high-level strategic visions and product roadmaps into actionable design deliverables that drive measurable improvements in fan engagement and lifetime value.

• Contribute to the continuous improvement of product development processes, advocating for user-centered design principles within an agile framework.

📝 Enhancement Note: The responsibilities clearly outline a hands-on design role with significant strategic influence. The mention of "briefing and reviewing the work of our external UX agency partners" suggests a need for strong leadership and quality assurance capabilities in design. The focus on both "fan outcomes" and "commercial outcomes" highlights the dual nature of this product design role, requiring a blend of user advocacy and business acumen.

🎓 Skills & Qualifications

Education: While specific educational requirements are not detailed, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for a Senior Product Designer role. Equivalent practical experience will also be considered.

Experience:

• 3-5+ years of progressive experience in product design, UX/UI design, or a related design discipline, with a strong portfolio showcasing successful digital product launches.

• Demonstrated ability to lead end-to-end design processes, from discovery and research to high-fidelity prototyping and final asset delivery.

• Proven experience working within agile development environments and collaborating effectively with cross-functional teams.

• Experience in managing and collaborating with external design agencies or vendors is a significant advantage. Required Skills:

• UX/UI Design: Expertise in user experience (UX) and user interface (UI) design principles, methodologies, and best practices.

• Product Design Craft: Proven ability to translate complex requirements into intuitive and engaging digital product designs.

• Wireframing & Prototyping: Proficiency with industry-standard tools for creating wireframes, interactive prototypes, and high-fidelity mockups (e.g., Figma, Sketch, Adobe XD).

• Design Systems: Experience in building, maintaining, and governing design systems for scalability and consistency.

• Agile Methodologies: Strong understanding and practical application of agile development processes (Scrum, Kanban) within a product development context.

• Data-Driven Decision Making: Ability to leverage user data, analytics, and A/B testing results to inform design choices and measure impact.

• Stakeholder Management: Excellent communication and interpersonal skills to effectively collaborate with and influence diverse stakeholders, including Product Managers, Engineers, and business leaders.

• Cross-functional Collaboration: Proven ability to work effectively within cross-functional teams, fostering a collaborative and productive design process.

• Problem-Solving: Strong analytical and critical thinking skills to identify user pain points and develop innovative design solutions.

• Accessibility Standards: Understanding of WCAG guidelines and best practices for designing accessible digital products.

Preferred Skills:

• Experience in the ticketing, live entertainment, or e-commerce industries.

• Familiarity with customer relationship management (CRM) systems and their integration with user experience.

• Experience with user research methodologies and conducting usability testing.

• Knowledge of front-end development principles to facilitate better collaboration with engineers.

• Familiarity with marketing design principles and their integration with product experiences.

📝 Enhancement Note: The requirement for 3-5+ years specifically in a "Product Management role or similar" in the original description seems to be a slight misstatement, as the title and core responsibilities clearly point to a Senior Product Designer. The enhancement adjusts this to reflect the design focus while acknowledging the strategic and product-thinking aspects inherent in senior design roles. The "Capabilities to Bring" section of the original job description has been interpreted and expanded to cover both foundational and advanced design skills crucial for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design projects, demonstrating your ability to solve complex problems and deliver impactful user experiences.

• Case studies that clearly articulate the problem statement, your design process, the solutions you developed, and the measurable outcomes achieved (e.g., conversion rate improvements, user satisfaction scores, revenue uplift).

• Examples of wireframes, user flows, interactive prototypes, and high-fidelity visual designs for web and mobile applications.

• Documentation or examples of your contribution to or utilization of design systems, illustrating your understanding of consistency, scalability, and reusability.

• Evidence of data-driven design decision-making, including how you used analytics or user research to inform your design process and validate solutions. Process Documentation:

• Showcase your approach to user research, including methodologies used, data synthesis, and how insights were translated into design requirements.

• Detail your experience with agile workflows, illustrating how you integrated design into sprints, collaborated with development teams, and managed design iterations based on feedback.

• Provide examples of how you've contributed to or managed the creation and evolution of design systems, including style guides, component libraries, and governance processes.

• Demonstrate your methods for balancing competing priorities and stakeholder needs, highlighting how you managed feedback and iterated on designs to achieve optimal results.

📝 Enhancement Note: For a Senior Product Designer role, a strong portfolio is paramount. The emphasis here is on demonstrating not just visual design skills but also strategic thinking, problem-solving abilities, and a user-centered, data-informed approach. The portfolio should act as a narrative of your design journey and impact on previous projects, aligning with the "Outcomes to Deliver" and "Capabilities to Bring" sections.

💵 Compensation & Benefits

Salary Range:

Given the location (Sydney, Australia), experience level (Senior), and contract duration (6 months), a competitive salary range can be estimated. For a Senior Product Designer in Sydney, contract roles typically range from AUD $80,000 to AUD $130,000 per annum, depending on the specific skills, project scope, and demand. This estimate is based on industry benchmarks for contract roles in the Australian tech and design sector, considering the high demand for experienced product designers.

Benefits:

As a contract employee, benefits may vary from permanent roles. However, TEG offers a comprehensive suite of benefits to its employees, which may extend to contractors in some capacity or be supplemented by the contract rate.

• Front Row Perks: Potential for free and discounted tickets to shows, sport, and festivals across TEG's network, including presales and staff allocations for major on-sales.

• Flexibility: Hybrid and flexible working arrangements are available, allowing for a good work-life balance.

• Employee Assistance Program (EAP): Access to confidential support services, including career coaching for individuals and their families.

• Professional Development: While structured programs like Ticketek Academy are typically for permanent staff, contract roles can offer significant learning through exposure to major events and diverse projects.

Working Hours:

The standard working hours for this role are likely to be around 40 hours per week. The company offers flexible working hours where the role allows, supporting a hybrid work model. This means a balance between in-office collaboration and remote work, with potential for adjusting daily start and end times to accommodate personal needs, provided business objectives are met.

📝 Enhancement Note: Salary estimations for contract roles are typically presented as an annual equivalent or an hourly/daily rate. For this enhancement, an annual equivalent range is provided for clarity, with the understanding that the actual compensation will be negotiated based on the contract terms. The benefits listed are those advertised by TEG, with a note that contractor eligibility may vary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment & Ticketing. TEG operates at the intersection of technology, entertainment, and customer experience, making it a dynamic and fast-paced environment. They are a major player in the global live experience market, selling over 30 million tickets annually and managing a vast network of events and venues.

Company Size: TEG is a large, global organization with operations across eight pillars and offices in multiple countries. This scale implies a structured environment with established processes, but also opportunities for significant impact due to the volume of users and events.

Founded: TEG has over 50 years of experience in live entertainment. This long history suggests a deep understanding of the industry, a stable operational foundation, and a commitment to evolving with market trends.

Team Structure:

• The Senior Product Designer will be part of the Product team, working within "cross-functional squads." These squads likely consist of Product Managers, Engineers, QA testers, and potentially Business Analysts, all focused on specific product portfolios (Event Management & Core Ticketing, Commerce & Experience).

• The design team likely operates with a central design system governance model, ensuring consistency across various product initiatives.

• Collaboration is key, with designers expected to work closely with Product Managers for strategic alignment and Engineers for technical feasibility and implementation. Methodology:

• Data-Driven Insights: TEG emphasizes a data-driven mindset, indicating that design decisions are informed by user analytics, A/B testing, and performance metrics.

• Agile Development: The company operates in a fast-paced, agile environment, requiring designers to be adaptable and integrated into iterative development cycles.

• User-Centric Design: While balancing commercial goals, the core philosophy revolves around creating "unforgettable" experiences for fans, highlighting a strong commitment to user satisfaction and engagement.

Company Website: www.TEG.com.au

📝 Enhancement Note: TEG's strong industry presence and long history provide a solid foundation. The "integrated operating model" suggests a company that leverages technology and data across its diverse business units. Understanding this context is crucial for a designer aiming to create impactful experiences within their ecosystem.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Senior Product Designer," indicating a mid-to-senior level position. It requires a significant degree of autonomy, leadership within design projects, and the ability to mentor or guide others (including external partners). The focus is on end-to-end ownership of design solutions and influencing product strategy.

Reporting Structure: The Senior Product Designer will work within cross-functional squads and likely report to a Product Lead, Head of Product, or Design Lead within the Product team. Collaboration with Product Managers and Engineering leads is a daily aspect of the role.

Operations Impact: The role has a direct impact on revenue and business decisions by designing user experiences that drive conversion, increase digital adoption, and enhance fan lifetime value. By improving the discoverability, booking, and engagement with live entertainment, the designer contributes directly to TEG's commercial success and its mission of delivering "unforgettable" experiences.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX/UI, such as complex e-commerce flows, mobile app design, or accessibility for large-scale platforms.

• Design System Leadership: Take a leading role in the evolution and strategic direction of TEG's design system.

• Cross-functional Leadership: Develop stronger leadership skills by influencing product roadmaps and collaborating effectively across diverse teams.

• Industry Exposure: Gain invaluable experience within the dynamic live entertainment and ticketing industry, working on high-profile events and campaigns.

• Project Variety: The contract nature of the role offers exposure to different projects and challenges within TEG's diverse portfolio.

📝 Enhancement Note: While this is a contract role, the "Senior" designation implies a level of responsibility and potential for impact that can be a significant stepping stone for career growth. The listed growth opportunities focus on skill development and experience acquisition relevant to a product design career path.

🌐 Work Environment

Office Type: TEG offers a hybrid work environment. This typically means a blend of remote work and in-office collaboration. The company headquarters are in Sydney, suggesting that the physical office space will be in Sydney.

Office Location(s): The role is based in Sydney, New South Wales, Australia. Specific office location details would typically be provided during the interview process, but it's expected to be in a professional business district within Sydney.

Workspace Context:

• Collaborative Environment: The hybrid model and cross-functional squad structure encourage collaboration, with dedicated time for in-person meetings, workshops, and team building.

• Tools and Technology: Access to industry-standard design software (e.g., Figma, Sketch, Adobe Creative Suite), project management tools, and communication platforms (e.g., Slack, Teams).

• Team Interaction: Opportunities to interact with a diverse team of product designers, product managers, engineers, and other live entertainment professionals, fostering a rich learning and networking environment.

Work Schedule: The role involves approximately 40 working hours per week, with flexibility in daily start and end times where the role allows. This flexibility is crucial for accommodating the hybrid work model and ensuring a sustainable work-life balance while meeting project deadlines and team collaboration needs.

📝 Enhancement Note: The hybrid nature of the work environment is a key aspect for many professionals. TEG's commitment to flexibility suggests a modern approach to workplace culture, balancing the need for in-person collaboration with the benefits of remote work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess your qualifications and experience against the role requirements.

• Portfolio Presentation & Discussion: You will likely be asked to present a selection of your work, focusing on case studies that demonstrate your problem-solving skills, design process, and impact. Be prepared to discuss your rationale, design decisions, and how you've handled challenges.

• Cross-functional Interview: Interviews with Product Managers, Engineers, or other team members to assess your collaboration style, communication skills, and ability to work effectively within a cross-functional team.

• Hiring Manager Interview: A final interview with the hiring manager to discuss your overall fit with the team and company culture, and to address any remaining questions.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong case studies that best represent your skills in UX/UI design, product strategy, and problem-solving, particularly those relevant to e-commerce, ticketing, or customer experience.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the key decisions you made, the solutions you designed, and the measurable outcomes achieved. Use visuals effectively.

• Highlight Impact: Quantify your achievements whenever possible. Use metrics like conversion rate improvements, user satisfaction scores, task completion times, or revenue generated/saved.

• Showcase Process: Demonstrate your understanding of the entire design process, from research and ideation to prototyping and final execution. Explain your rationale behind key design choices.

• Design System Experience: If applicable, include examples of your work with design systems, illustrating how you maintain consistency and scalability.

• Tailor to TEG: Research TEG's current products and brand. If possible, subtly tailor your presentation to show how your skills align with their business and user needs.

Challenge Preparation:

• Be prepared for a design challenge or a deep dive into a specific case study. This might involve analyzing an existing TEG product and proposing improvements, or tackling a hypothetical design problem relevant to their business.

• Practice articulating your design thinking clearly and concisely. Be ready to defend your design decisions with user-centered principles and data.

• Consider how you would balance commercial goals with user experience in your proposed solutions.

📝 Enhancement Note: The interview process for a Senior Product Designer will heavily rely on the portfolio. Candidates should be prepared to deconstruct their work and articulate the strategic thinking behind their design choices, demonstrating not just creative skill but also business acumen.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and collaborative features), Sketch, Adobe XD. Proficiency in at least one is essential.

• Wireframing & Flow Tools: Miro, Mural, or similar collaborative whiteboarding tools for ideation and user flow mapping.

• User Research & Testing Platforms: Tools like UserTesting.com, Lookback, or Hotjar for gathering user feedback and analyzing behavior.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics for understanding user behavior on web platforms.

• Product Analytics: Tools like Mixpanel, Amplitude, or Pendo for deeper insights into user engagement within the product.

• Data Visualization: Tableau, Power BI, or similar tools for creating dashboards and reports to communicate insights to stakeholders.

CRM & Automation:

• CRM Systems: Familiarity with how CRM systems (e.g., Salesforce, HubSpot) interact with customer-facing platforms, even if not directly managing them.

• Project Management: Jira, Asana, Trello for managing tasks, sprints, and project workflows.

• Collaboration: Slack, Microsoft Teams for team communication and coordination.

📝 Enhancement Note: While the exact stack isn't detailed, the responsibilities and industry suggest a need for proficiency in modern design tools, robust analytics platforms, and agile project management software. Figma is increasingly the industry standard for collaborative design.

👥 Team Culture & Values

Operations Values:

• Partner with Purpose: A commitment to working collaboratively and with intention, ensuring that design efforts are aligned with broader business goals and contribute meaningfully to TEG's mission.

• Empower Boldness Within Clear Boundaries: Encouraging innovative and creative design solutions while operating within established strategic and technical frameworks. This implies a culture that values experimentation but also requires discipline and adherence to guidelines.

• Celebrate Human Connection: A focus on creating experiences that foster genuine connections, both between fans and the events they love, and among team members. This translates to designing empathetic and user-centric solutions.

• Fan First: The overarching principle guiding all decisions and actions, ensuring that the fan experience is at the forefront of product development and design.

Collaboration Style:

• Cross-functional Integration: The design team is expected to be deeply integrated within cross-functional squads, working hand-in-hand with Product Managers, Engineers, and other disciplines.

• Data-Informed Dialogue: Collaboration is likely to be driven by data and user insights, fostering constructive discussions and evidence-based decision-making.

• Iterative Feedback: A culture that encourages open feedback loops, allowing for continuous improvement of designs and processes through regular reviews and critiques.

📝 Enhancement Note: TEG's stated values provide a clear insight into their desired work culture. For a designer, understanding these values means focusing on how design can actively contribute to these principles, particularly "Fan First" and "Human Connection," while also demonstrating strategic partnership and creative problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Dual Objectives: The primary challenge will be effectively balancing commercial goals (conversion, revenue) with user experience (satisfaction, ease of use) to create designs that are both commercially viable and delightful for fans.

• Agile Environment Dynamics: Navigating the fast-paced nature of agile development, managing competing priorities, and ensuring design quality is maintained amidst rapid iteration cycles.

• Cross-functional Alignment: Effectively communicating design rationale and ensuring buy-in from diverse stakeholders with different perspectives and priorities.

• Design System Governance: Maintaining and evolving a design system that serves multiple product portfolios and teams, ensuring adoption and consistency while allowing for necessary innovation.

Learning & Development Opportunities:

• Industry Expertise: Gaining deep knowledge of the ticketing and live entertainment industry, understanding its unique user behaviors and market dynamics.

• Complex Product Design: Tackling design challenges for large-scale platforms that serve millions of users, enhancing skills in scalability, performance, and accessibility.

• Strategic Influence: Opportunities to influence product strategy and roadmap decisions through data-backed design recommendations.

• Cross-Disciplinary Learning: Collaborating closely with engineers and product managers provides exposure to technical constraints and product management methodologies.

📝 Enhancement Note: The challenges highlight the demanding yet rewarding nature of the role. The growth opportunities are significant for a designer looking to expand their strategic influence and industry-specific expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing commercial and user needs in a design project. How did you approach it, and what was the outcome?" (Preparation: Prepare a case study with clear metrics on both commercial and user success.)

• "How do you approach building or contributing to a design system? What are the key considerations for scalability and adoption?" (Preparation: Discuss your experience with design systems, focusing on governance, component libraries, and developer handoff.)

• "Walk us through your process for a complex product design project, from initial concept to final delivery. What were the key decision points and trade-offs?" (Preparation: Select a strong portfolio piece and be ready to explain every step of your process, including user research, ideation, prototyping, and iteration.) Company & Culture Questions:

• "What interests you about working in the live entertainment and ticketing industry, specifically with Ticketek?" (Preparation: Research TEG's mission, recent events, and market position. Connect your passion for design with their industry.)

• "How do you ensure your designs are accessible to all users?" (Preparation: Discuss your understanding of accessibility standards (WCAG) and how you integrate them into your design workflow.)

• "Describe a situation where you had to influence stakeholders who disagreed with your design recommendations." (Preparation: Provide an example where you used data, user research, or strong argumentation to gain buy-in.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear structure: Problem -> Your Role -> Process -> Solution -> Outcome -> Learnings.

• Focus on Impact: Quantify your contributions. Use numbers and data to demonstrate the value you brought to the project.

• Be Ready to Defend Decisions: Understand the "why" behind every design choice. Be prepared to discuss alternatives you considered and why you chose your final solution.

• Showcase Collaboration: Highlight how you worked with cross-functional teams, product managers, and engineers.

• Keep it Concise: Aim for clear, impactful visuals and concise explanations. Respect the interviewer's time.

• Interactive Elements: If possible, have interactive prototypes ready to demonstrate key user flows.

📝 Enhancement Note: Interviewers will be looking for a candidate who can demonstrate strategic thinking, strong design craft, and effective collaboration skills, all within the context of TEG's business and values.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Workable.

• Curate Your Portfolio: Select 2-3 of your strongest design case studies that best showcase your end-to-end product design process, problem-solving skills, and measurable impact, ideally with relevance to e-commerce, ticketing, or customer experience.

• Tailor Your Resume: Highlight your experience in UX/UI design, product design, agile methodologies, design systems, and stakeholder management. Use keywords from the job description and quantify your achievements with specific metrics.

• Prepare Your Presentation: Rehearse your portfolio walkthrough, focusing on clearly articulating your design rationale, process, and the business/user outcomes of your projects. Be ready to discuss your experience balancing commercial and user needs.

• Research TEG: Familiarize yourself with Ticketek Entertainment Group's mission, values, current products, and the live entertainment industry. Understand how your design skills can contribute to their "Fan First" approach and overall business objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.