Senior Product Designer- (6 month contract)

📍 Job Overview

Job Title: Senior Product Designer - (6 Month Contract)

Company: Ticketek Entertainment Group (TEG)

Location: Sydney, New South Wales, Australia

Job Type: Contract

Category: Product Design / UX/UI Design

Date Posted: 2026-08-12

Experience Level: Mid-Senior Level (3-5+ years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end UX and product design process for key TEG portfolios, focusing on enhancing fan discovery, booking, and engagement with live entertainment.

• Drive the design of intuitive, accessible, and commercially effective digital experiences across web, app, and marketing channels.

• Collaborate closely with Product Managers, Engineers, and cross-functional teams to ensure cohesive fan journeys and effective integration of external agency partner work.

• Develop and govern a robust design system to ensure consistency, scalability, and reusability of design assets.

• Balance commercial objectives, such as conversion rates and revenue uplift, with fan satisfaction and engagement metrics to drive lifetime value.

📝 Enhancement Note: This role is specifically focused on Product Design with a strong emphasis on UX/UI and a contractual engagement. The "Senior" title implies a need for demonstrated leadership in design strategy and execution, as well as the ability to mentor or guide others, including external agencies. The hybrid work model suggests a need for strong remote collaboration skills alongside in-office teamwork.

📈 Primary Responsibilities

• Spearhead the entire UX and product design lifecycle, from initial discovery and user research to wireframing, prototyping, and delivering high-fidelity designs that address user needs and align with business objectives.

• Actively partner with Product Managers, Engineers, and members of cross-functional squads to create seamless and integrated fan experiences across all digital touchpoints.

• Effectively brief and review the work of external UX agency partners, ensuring alignment with TEG's design standards and project goals.

• Design, build, and maintain TEG's design system, ensuring its evolution and adoption to promote design consistency, scalability, and efficient component reuse.

• Strategically balance the achievement of commercial outcomes, such as increasing conversion rates, driving revenue uplift, and improving digital adoption, with the delivery of superior fan outcomes, including ease of use, satisfaction, and delight.

• Champion accessibility best practices throughout the design process to ensure TEG's digital products are usable by the widest possible audience.

• Utilize data analytics and user feedback to inform design decisions, iterate on existing features, and identify opportunities for new product development.

• Contribute to the strategic product roadmap by translating high-level vision and business requirements into actionable design plans and tangible product features.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and strategic leadership. The emphasis on balancing commercial and fan outcomes, coupled with the management of external agencies, indicates a need for strong strategic thinking and stakeholder management skills beyond typical senior designer duties.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and a deep understanding of UX/UI principles, design thinking, and product development methodologies is expected.

Experience: 3-5+ years of hands-on experience in a Product Design, UX Design, or UI Design role, with a proven track record of successfully launching and iterating on digital products in a fast-paced environment.

Required Skills:

• Proven expertise in end-to-end UX and UI design, including user research, information architecture, wireframing, prototyping, and visual design.

• Strong command of design tools such as Figma, Sketch, Adobe Creative Suite, or similar industry-standard software.

• Demonstrated ability to build, maintain, and govern design systems, ensuring consistency and scalability across digital products.

• Experience working within Agile development methodologies (Scrum, Kanban) and collaborating effectively in cross-functional, agile squads.

• Proficiency in translating business requirements and high-level strategy into tangible product roadmaps and actionable design solutions.

• A data-driven mindset, with experience using analytics tools (e.g., Google Analytics, Mixpanel) to inform design decisions and measure impact.

• Excellent stakeholder management and communication skills, with the ability to influence and collaborate with Product Managers, Engineers, and business leaders.

• Understanding of web and app development principles, and how to design for optimal performance and user experience across different platforms.

• Experience designing for accessibility (WCAG compliance) to ensure inclusive digital products. Preferred Skills:

• Experience in the live entertainment, ticketing, or e-commerce industries.

• Familiarity with A/B testing and conversion rate optimization (CRO) strategies.

• Experience managing or briefing external design agencies or freelancers.

• Basic understanding of front-end development (HTML, CSS, JavaScript) to better collaborate with engineering teams.

• Experience with user journey mapping and service design principles.

📝 Enhancement Note: The experience requirement is framed as "3-5+ years" suggesting that candidates with slightly less experience but exceptional portfolios and demonstrable skills might be considered, while those with 5+ years would be highly competitive. The emphasis on "shipping successful digital products" and "product craft" indicates a need for candidates who are not just designers but also strategic product thinkers.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 3-5 significant product design projects, with a clear emphasis on end-to-end UX/UI design and product strategy.

• Detailed case studies demonstrating a deep understanding of the design process, including problem definition, user research methodologies, ideation, wireframing, prototyping, and final visual design.

• Specific examples of how design decisions contributed to measurable commercial outcomes (e.g., conversion rate improvements, revenue uplift, increased engagement) and fan satisfaction.

• Evidence of experience in building or contributing to design systems, including examples of component libraries, style guides, and their application.

• Prototypes that effectively communicate user flows and interaction design, showcasing the intended user experience. Process Documentation:

• Case studies should clearly articulate the iterative design process, including how feedback from Product Managers, Engineers, and stakeholders was incorporated.

• Demonstrate the ability to document design decisions and rationale, explaining the "why" behind design choices, particularly in relation to user needs and business goals.

• Showcase how design processes were integrated within Agile workflows, highlighting collaboration with development teams.

• Examples of how data and analytics were used to validate design hypotheses and inform iterative improvements.

📝 Enhancement Note: For a contract role, the portfolio is paramount. It needs to clearly demonstrate not just design execution but also strategic thinking, problem-solving capabilities, and a direct impact on business metrics. The ability to showcase a "product craft" suggests a need for well-articulated case studies that go beyond aesthetics to demonstrate strategic product thinking and user-centricity.

💵 Compensation & Benefits

Salary Range: As this is a 6-month contract role for a Senior Product Designer in Sydney, Australia, a competitive hourly rate or daily rate is expected. Based on industry benchmarks for senior-level contract designers in Sydney with 3-5+ years of experience in tech/digital product roles, the estimated range would be approximately AUD $70 - $100+ per hour, or AUD $560 - $800+ per day, depending on experience and specific skill set.

Benefits:

• Front-row perks: Access to free and discounted tickets to shows, sports, and festivals across TEG's network, including pre-sales and staff allocations for major events.

• Global exposure: Opportunity to work with a global company headquartered in Sydney, collaborating with leading names in live entertainment.

• Flexibility: Hybrid working model and flexible hours where the role allows, promoting work-life balance.

• Comprehensive Parental Leave: Paid leave for primary caregivers, irrespective of gender, with support for returning to work.

• Additional Leave Options: Annual leave, birthday leave, and the option to purchase additional leave.

• Employee Assistance Program (EAP): Confidential support services, including career coaching for employees and their families.

• Health & Wellness: Free annual flu vaccinations.

• Community Engagement: One paid volunteer day per year to support community initiatives.

• Professional Development: Access to structured development programs like Ticketek Academy, opportunities for secondments to major events, and tailored career paths.

• Recognition Programs: Participation in ALL STAR Awards and recognition for service milestones.

Working Hours: Standard full-time hours are assumed, likely around 38-40 hours per week. The hybrid and flexible working arrangements suggest some autonomy in structuring the work week, provided project deadlines and team collaboration needs are met.

📝 Enhancement Note: Salary for contract roles is typically quoted hourly or daily. The provided range is an estimation based on common market rates for senior contract designers in Sydney, Australia, considering the company's industry and the role's responsibilities. Benefits are extensive and reflect TEG's commitment to employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment, Ticketing, Digital Experiences, Technology. TEG operates within a dynamic and fast-paced sector, driven by consumer demand for live events and innovative digital solutions. The company's focus on "Life is better live®" underscores a passion for creating memorable experiences.

Company Size: TEG is a large organization, operating globally with a significant presence across Australia and New Zealand. The description mentions offices across seven countries and four continents, implying a substantial employee base and complex organizational structure. This size suggests access to resources and established processes, but also potential for navigating internal bureaucracy.

Founded: TEG has over 50 years of experience in live entertainment, indicating a long-standing history and deep expertise in the industry. Its evolution from traditional ticketing to a comprehensive "Live Experience Group" highlights a commitment to innovation and adaptation.

Team Structure:

• The Product team is likely structured into cross-functional squads, each focusing on specific product areas or portfolios (e.g., Event Management & Core Ticketing, Commerce & Experience).

• This role will be part of a squad that includes Product Managers, Engineers, and potentially other designers or QA specialists.

• The Senior Product Designer will collaborate closely with these internal teams while also managing relationships with external UX agency partners.

• Reporting likely falls within a Product or Design leadership structure, with direct oversight from a Head of Product or Design Director. Methodology:

• Agile methodologies are central to TEG's product development approach, emphasizing iterative work, cross-functional collaboration, and adaptability.

• Data-driven decision-making is a key component, with analytics used to inform strategy and measure the success of design initiatives.

• A strong focus on user-centric design is evident, aiming to balance commercial goals with fan experience and satisfaction.

• Design system governance indicates a commitment to scalable, consistent, and efficient design practices.

Company Website: www.TEG.com.au

📝 Enhancement Note: The company's long history combined with its global reach and technological focus presents a unique environment for a designer. The structure implies a need for strong collaboration skills and the ability to navigate a large organization while maintaining design integrity.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Product Designer, indicating a level of expertise and autonomy beyond a mid-level position. The "Senior" designation suggests the ability to lead design initiatives, mentor junior designers (if applicable), and contribute significantly to product strategy. The 3-5+ years of experience requirement reinforces this.

Reporting Structure: The Senior Product Designer will likely report to a Product Manager or a Design Lead within a specific product portfolio or the broader Product team. They will work within cross-functional squads, collaborating closely with engineers and product managers on a day-to-day basis.

Operations Impact: The role has a direct impact on TEG's core business: selling tickets and enhancing the live entertainment experience for fans. By designing intuitive and commercially effective experiences, the Senior Product Designer will directly influence conversion rates, revenue uplift, digital adoption, and overall fan satisfaction and lifetime value. Their work contributes to TEG's mission of helping people discover, access, and experience unforgettable live events.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX/UI design, such as complex e-commerce flows, mobile app design, or accessibility standards within the live entertainment context.

• Leadership Development: Potential to take on more significant design leadership responsibilities, including mentoring junior designers, leading design critiques, and contributing to design strategy formulation.

• Cross-functional Exposure: Gaining deeper insights into product management, engineering processes, and business strategy through close collaboration within agile squads.

• Industry Exposure: Working with high-profile events and artists, providing a unique perspective on the live entertainment industry and its digital transformation.

• Contract Extension/Full-Time Conversion: Depending on performance and business needs, there may be opportunities for contract extension or conversion to a full-time role.

📝 Enhancement Note: While this is a contract role, the "Senior" title and the company's focus on development programs (Ticketek Academy) suggest that even contract employees might have opportunities for learning and contributing to broader initiatives, potentially opening doors for future roles within TEG.

🌐 Work Environment

Office Type: Hybrid. This means a combination of remote work and in-office presence. The specific balance is not detailed but implies that candidates should be comfortable working independently from a remote location and collaborating effectively in person.

Office Location(s): Sydney, New South Wales, Australia. This is the primary location for the role, suggesting the need for candidates to be based in or willing to commute to Sydney for in-office days.

Workspace Context:

• Collaborative Environment: The hybrid model requires active participation in team collaboration, both virtually and in person. Expect regular team meetings, design critiques, and brainstorming sessions.

• Tools & Technology: Access to standard design software (Figma, Sketch, Adobe Suite) and collaboration tools (Slack, Jira, Confluence) is expected. TEG's established digital infrastructure will support these activities.

• Team Interaction: Opportunities for direct interaction with Product Managers, Engineers, and other stakeholders will be frequent, fostering a dynamic and communicative work environment. The "fan first" culture suggests a team that is passionate about user experience.

Work Schedule: While a standard full-time schedule (e.g., 38-40 hours per week) is typical, the "flexible hours where your role allows" suggests some degree of autonomy in managing work hours, particularly for remote days, as long as project deliverables and team synchronization are maintained.

📝 Enhancement Note: The hybrid nature of this role requires strong self-discipline for remote work and excellent interpersonal skills for in-office collaboration. Candidates should be prepared to demonstrate their ability to be productive and engaged in both settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter or hiring manager to assess your qualifications and alignment with the role requirements.

• Portfolio Presentation & Design Challenge: A key stage will likely involve presenting your portfolio, walking through selected case studies, and potentially completing a design exercise or challenge related to TEG's product space. This assesses your design craft, problem-solving skills, and communication abilities.

• Cross-functional Team Interviews: Interviews with Product Managers, Engineers, and potentially other designers to evaluate your collaboration style, technical understanding, and ability to work within an agile team.

• Hiring Manager/Director Interview: A final interview to discuss overall fit, strategic thinking, and long-term potential within TEG, and to answer any final questions.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest case studies that best demonstrate the required skills (end-to-end design, problem-solving, commercial impact, design system contribution).

• Tell a Story: For each case study, clearly articulate the problem, your role and process, the solutions you designed, and the measurable outcomes achieved. Focus on the "why" behind your decisions.

• Highlight Impact: Quantify your achievements wherever possible. Use metrics related to conversion, engagement, user satisfaction, or revenue.

• Showcase Process: Don't just show final screens; include wireframes, user flows, prototypes, and insights from user research to illustrate your design thinking.

• Design System Example: If you have experience with design systems, be prepared to discuss your contributions, the challenges, and the benefits.

• Practice Your Pitch: Rehearse your presentation to ensure it is concise, engaging, and flows logically. Be prepared for questions about your design choices and challenges.

Challenge Preparation:

• Understand the Context: Research TEG, its products (Ticketek platform, associated apps), and the live entertainment industry. Understand their stated values and business goals.

• Focus on User & Business: Any design challenge should be approached by first understanding the user problem and then considering how the solution aligns with TEG's commercial objectives (e.g., driving ticket sales, increasing app engagement).

• Structure Your Approach: Clearly outline your steps: understanding the brief, identifying users, brainstorming solutions, defining user flows, sketching ideas, and articulating your final recommendations with rationale.

• Be Ready to Iterate: Interviewers may ask "what if" questions or suggest alternative approaches, testing your flexibility and problem-solving skills.

📝 Enhancement Note: For a contract role, the interview process often focuses heavily on demonstrating immediate value and a proven ability to execute. The portfolio review is critical, and candidates should be prepared to articulate their contributions and impact with specific examples.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable as industry standard), Sketch, Adobe XD, InVision. Proficiency in at least one advanced design and prototyping tool is essential.

• Design System Management: Tools for managing component libraries and style guides, often integrated within Figma or Sketch, or using dedicated platforms.

• User Research & Testing: Tools like UserTesting.com, Lookback, or internal survey tools for gathering user feedback and validating designs.

Analytics & Reporting:

• Web & App Analytics: Google Analytics, Mixpanel, Amplitude, or similar platforms for tracking user behavior, conversion rates, and feature adoption.

• Data Visualization: Tools like Tableau or Power BI may be used by Product Managers or analysts, so familiarity with how designs translate into data is beneficial.

CRM & Automation:

• While not directly a designer's tool, understanding how designs integrate with CRM systems (e.g., Salesforce) or marketing automation platforms (e.g., Marketo, HubSpot) can be advantageous for context. Project Management & Collaboration:

• Jira, Confluence, Asana, Trello for managing tasks, sprints, and documentation within agile teams.

• Slack, Microsoft Teams for day-to-day communication.

📝 Enhancement Note: Proficiency in modern design and prototyping tools, particularly Figma, is almost certainly a prerequisite. Familiarity with analytics platforms is crucial for demonstrating a data-driven approach, a key requirement for this role.

👥 Team Culture & Values

Operations Values:

• Partner with Purpose: This implies a commitment to understanding the 'why' behind projects and aligning design efforts with TEG's broader mission and impact. Designers should be able to articulate how their work serves a larger purpose.

• Empower Boldness Within Clear Boundaries: Encourages innovation and taking calculated risks in design, while respecting established guidelines, brand consistency, and commercial objectives. Designers are expected to be creative but also pragmatic and aware of constraints.

• Celebrate Human Connection: Reinforces the focus on people – both fans and colleagues. Designs should foster positive interactions and experiences, and collaboration should be built on strong interpersonal relationships.

• Always Putting the Fan First: This is the overarching principle. Every design decision should be evaluated based on its impact on the fan experience, ensuring ease of use, satisfaction, and delight.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with Product Managers, Engineers, Marketing, and potentially other business units. This requires strong communication and the ability to translate design concepts for diverse audiences.

• Agile & Iterative: The team likely operates with a high degree of agility, embracing iterative design and development cycles, and valuing feedback loops.

• Data-Informed: Collaboration is expected to be informed by data and user insights, fostering a culture of continuous learning and improvement.

• Open Communication: Given the hybrid environment, open and proactive communication is essential for maintaining alignment and fostering a sense of team cohesion.

📝 Enhancement Note: The emphasis on "celebrating human connection" and "putting the fan first" suggests a culture that values empathy and user-centricity. Candidates should be prepared to demonstrate how they embody these values in their design work and team interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Commercial vs. Fan Needs: A constant challenge in product design roles, especially in e-commerce/ticketing. The role requires skillfully navigating these often competing priorities to deliver solutions that satisfy both.

• Design System Evolution: Maintaining and evolving a design system in a fast-paced environment, ensuring adoption and managing contributions from various stakeholders and potentially external agencies.

• Hybrid Collaboration: Effectively collaborating and maintaining design consistency across a hybrid work model, ensuring seamless communication and workflow between remote and in-office team members.

• Fast-Paced Industry: The live entertainment and ticketing industry is dynamic. Adapting to rapidly changing trends, event schedules, and technological advancements while delivering high-quality designs under tight deadlines.

• Managing External Agencies: Effectively briefing, guiding, and reviewing the work of external UX agencies to ensure alignment with TEG's standards and project goals.

Learning & Development Opportunities:

• Advanced UX/UI Techniques: Opportunity to refine skills in areas like complex user flows, advanced prototyping, and accessibility standards specific to event discovery and ticketing.

• Product Strategy Contribution: Deeper involvement in product strategy formulation, translating business vision into design roadmaps and contributing to the overall product direction.

• Design System Expertise: Developing specialized skills in design system architecture, governance, and scaling.

• Industry Insights: Gaining invaluable experience within the live entertainment sector, understanding its unique challenges and opportunities from a design perspective.

• Mentorship: Potential to learn from experienced Product Managers and Engineers, and to mentor less experienced designers or agency partners.

📝 Enhancement Note: The challenges presented are typical for senior roles in dynamic companies. The growth opportunities are tied to deepening expertise in core design functions and gaining strategic product development experience within a high-profile industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting business objectives and user needs. How did you approach it, and what was the outcome?" (Focus on your problem-solving framework, trade-offs, and data-driven rationale).

• "Walk us through your process for designing a new feature from initial concept to final implementation. What were the key decision points and how did you involve stakeholders?" (Highlight your end-to-end design process, collaboration, and iterative approach).

• "How do you approach building or contributing to a design system? What are the key principles for ensuring its success and adoption?" (Demonstrate your understanding of scalability, consistency, and governance).

• "Tell us about a project where you used data and analytics to inform your design decisions. What metrics did you track, and how did they influence your design iterations?" (Showcase your data-driven mindset and ability to measure impact). Company & Culture Questions:

• "What excites you about TEG and the live entertainment industry? How do you see your skills contributing to our mission of 'Life is better live®'?" (Research TEG's values, recent events, and their brand positioning).

• "How do you approach collaboration within a cross-functional, agile team, especially in a hybrid work environment?" (Discuss your communication strategies, proactive engagement, and conflict resolution skills).

• "Describe your understanding of 'fan first' principles in product design. Can you provide an example of how you've applied this in a previous role?" (Relate it to user-centricity, empathy, and delivering exceptional experiences). Portfolio Presentation Strategy:

• Choose Impactful Projects: Select case studies that best showcase your ability to solve complex problems, drive commercial outcomes, and contribute to product strategy.

Prioritize projects that align with TEG's business (e.g., e-commerce, user engagement).

• Structure Your Narrative: For each project, clearly outline:

  • The Problem: What user or business challenge were you addressing?
  • Your Role: What specific contributions did you make?
  • The Process: Detail your research, ideation, design, and testing methods.
  • The Solution: Showcase key design artifacts (wireframes, prototypes, final UI).
  • The Outcome: Quantify the results and impact (e.g., conversion lift, engagement increase, user satisfaction improvements).

• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs, challenges faced, and how you would approach similar problems at TEG.

• Highlight Design System Work: If applicable, be ready to discuss your experience with design systems, their benefits, and how you maintain consistency.

• Showcase Data-Driven Insights: Point out how data informed your decisions and how you measured success.

Challenge Preparation:

• Deconstruct the Brief: Understand the core problem, target users, and business goals.

• Sketching & Ideation: Be ready to quickly sketch out ideas and user flows.

• Rationale is Key: Clearly articulate the reasoning behind your design choices, linking them back to user needs and business objectives.

• Consider Edge Cases: Think about potential issues, accessibility concerns, and scalability.

• Focus on a Viable Solution: Aim to present a well-reasoned, high-level solution rather than getting bogged down in minute details unless prompted.

📝 Enhancement Note: The interview process for a senior contract role will heavily emphasize practical skills, problem-solving abilities, and the ability to deliver tangible results quickly. A strong portfolio and the ability to articulate impact are paramount.

📌 Application Steps

To apply for this Senior Product Designer position:

• Submit your application through the provided link on Workable, ensuring your resume and portfolio are up-to-date and tailored to this role.

• Portfolio Customization: Select 2-3 of your most relevant and impactful design case studies that demonstrate end-to-end product design, commercial impact, and potentially design system experience. Ensure each case study clearly outlines the problem, your process, solutions, and measurable outcomes.

• Resume Optimization: Tailor your resume to highlight experience in UX/UI design, product strategy, Agile methodologies, and any experience in e-commerce or the entertainment industry. Use keywords from the job description such as "Product Designer," "UX/UI," "Design System," "Agile," and "data-driven."

• Prepare Your Presentation: Rehearse your portfolio walkthrough, focusing on storytelling, clearly articulating your design decisions, and quantifying your achievements. Be ready to discuss your approach to balancing user and business needs.

• Company Research: Familiarize yourself with Ticketek Entertainment Group (TEG), their brand values ("Life is better live®," "fan first"), their current products (Ticketek website and app), and recent news or events in the live entertainment industry. Understand how your design philosophy aligns with their culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.