Senior Digital Content & Design Manager (On-Call)

📍 Job Overview

Job Title: Senior Digital Content & Design Manager (On-Call)

Company: Huntington Public Library

Location: San Marino, California, United States

Job Type: Part-Time

Category: Digital Content & Design Operations

Date Posted: April 22, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Spearhead the production and optimization of digital content, focusing on a high-volume weekly email newsletter and other digital marketing collateral.

• Manage and advance web projects, including content creation, editing, and maintenance within a Drupal CMS environment, ensuring adherence to institutional brand and accessibility standards.

• Drive the creation of branded creative assets across various digital and print mediums using advanced design software.

• Ensure critical day-to-day workflow continuity for digital operations, managing requests and identifying opportunities for efficiency improvements.

📝 Enhancement Note: While the title suggests a "Digital Content & Design Manager," the responsibilities heavily lean into operations, specifically email marketing operations, web content operations, and digital asset management operations. The "On-Call" nature and part-time status indicate a need for immediate impact and efficient workflow management, typical of operational support roles. The focus on "workflow continuity," "streamlining workflows," and "identifying workflow efficiencies" solidifies its operational nature.

📈 Primary Responsibilities

• Lead the end-to-end production of the institution’s weekly email newsletter, encompassing content preparation, design, formatting, rigorous proofreading, quality assurance, scheduling coordination, and performance optimization.

• Develop and refine newsletter and web templates, establishing digital best practices to streamline operational workflows and enhance service delivery to internal divisional clients.

• Create, edit, and maintain webpages, campaign pages, and landing pages within the Drupal CMS, ensuring content accuracy, optimal usability, full accessibility compliance, and strict alignment with institutional brand guidelines.

• Design a range of digital and print-ready marketing materials as required, including graphics, email assets, flyers, signage, presentations, and other collateral, leveraging Adobe InDesign and related creative tools.

• Independently manage assigned WebDesk tickets and other digital requests, prioritizing and triaging urgent and high-impact requests efficiently and professionally.

• Utilize ClickUp project management software to meticulously track tasks, deadlines, approval processes, interdependencies, and overall status updates for all assigned projects.

• Monitor key website, email, and campaign analytics; prepare concise performance summaries and proactively identify actionable optimization opportunities to enhance engagement and ROI.

• Apply Search Engine Optimization (SEO) principles, metadata best practices, content structuring, and user experience (UX) considerations to all digital content to maximize visibility and impact.

• Ensure consistent application of institutional brand identity, editorial style, and accessibility standards across all digital and print deliverables.

• Collaborate closely with Communications & Marketing staff and other internal stakeholders to guarantee high-quality, on-brand, and strategically aligned deliverables.

• Troubleshoot routine website, email, and design-related operational issues, recommending and implementing effective solutions to maintain system integrity and user satisfaction.

• Actively identify and propose workflow efficiencies and opportunities to improve team capacity and operational output.

📝 Enhancement Note: The responsibilities highlight a strong operational focus on content lifecycle management, system administration (Drupal), campaign execution (email marketing), and performance analysis. The emphasis on "streamlining workflows," "quality assurance," "troubleshooting," and "identifying workflow efficiencies" are core operational functions.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Advanced proficiency with Drupal or comparable enterprise-level Content Management Systems (CMS) for content creation, editing, and publishing.

• Demonstrated experience with email marketing platforms (e.g., Mailchimp, Constant Contact, or similar) and managing end-to-end newsletter production workflows.

• Advanced proficiency in Adobe Creative Suite, particularly Adobe InDesign, for graphic design and layout of marketing collateral.

• Experience utilizing website and campaign analytics platforms such as Google Analytics 4 (GA4) or similar tools for performance tracking and reporting.

• Strong writing, editing, proofreading, organizational, and project management skills, with a focus on operational efficiency and accuracy.

• Proven ability to manage multiple priorities simultaneously, meet strict deadlines, and work independently with minimal supervision.

• Experience using project management and task tracking systems such as ClickUp, Asana, Trello, or similar tools for workflow management.

Preferred Skills:

• Experience working within the operational frameworks of museums, libraries, botanical gardens, higher education institutions, non-profit organizations, or other mission-driven entities.

• Familiarity with web accessibility standards (e.g., WCAG) and digital best practices to ensure inclusive content delivery.

• Proven experience working within and maintaining established brand identity and editorial guidelines.

📝 Enhancement Note: The skills listed are a blend of creative execution and operational management. The emphasis on specific CMS (Drupal), design software (InDesign), analytics platforms (GA4), and project management tools (ClickUp) points to a need for hands-on operational proficiency. The "progressively responsible experience" and "advanced proficiency" suggest a senior-level role requiring strong operational autonomy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing end-to-end digital content production, including examples of email newsletters with clear metrics on engagement and open rates.

• Include case studies of web content management projects, highlighting contributions to website updates, campaign pages, or landing page development within a CMS.

• Present examples of branded marketing collateral designed for both digital and print, illustrating proficiency with tools like Adobe InDesign and adherence to brand standards.

Process Documentation:

• Showcase examples of workflow design and optimization, particularly for repetitive tasks such as newsletter production or content updates.

• Illustrate experience with implementing and automating processes using project management tools like ClickUp, detailing how tasks, approvals, and dependencies were managed.

• Include examples of how performance metrics were tracked, analyzed, and used to inform iterative improvements in content strategy or campaign execution.

📝 Enhancement Note: For a role focused on digital content and design operations, a portfolio is crucial. This section infers the need for candidates to demonstrate not just creative output but also their operational methodology, process management, and ability to drive efficiency through their work.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Medical, Dental, and Vision insurance plans for comprehensive health coverage.

• 403(b) retirement plan with employer matching contributions, supporting long-term financial planning.

• Generous paid time off (PTO) package, including annual leave, sick leave, and paid holidays, allowing for work-life balance.

• Exclusive discounts for staff at The Huntington Store and on-site restaurants, enhancing employee perks.

• Complimentary admission to various museums and cultural institutions, fostering personal enrichment and professional networking.

Working Hours:

• This is a part-time position requiring an estimated 10-15 hours per week. The "On-Call" nature suggests flexibility is needed, with tasks potentially requiring immediate attention. The specific daily schedule will need to be coordinated with the hiring manager to ensure workflow continuity and to meet project deadlines.

📝 Enhancement Note: The salary is clearly stated. The benefits are standard for a part-time, professional role at a well-established institution. The working hours and "On-Call" nature are critical operational considerations for potential applicants. The estimated annual range provides context for the part-time commitment.

🎯 Team & Company Context

🏢 Company Culture

Industry:

Company Size:

Founded:

Team Structure:

• This role will likely be part of the Communications & Marketing department, collaborating closely with other staff members. The "Senior" title suggests a degree of autonomy, potentially working as a key individual contributor or leading specific operational workflows within the team.

• Reporting lines would typically be to a Marketing Director or Head of Digital Communications, with direct collaboration expected with content strategists, designers, and potentially web developers or IT support.

Methodology:

• The institution emphasizes a commitment to "the highest of standards" and "achieving excellence," suggesting a quality-driven approach to all operations.

• Data analysis and performance monitoring are explicitly mentioned as responsibilities, indicating a data-informed approach to digital content and marketing efforts.

• Workflow planning and optimization are key, with specific mention of streamlining processes and improving team capacity, highlighting an operational focus on efficiency.

Company Website:

• https://huntingtonpubliclibrary.org/

📝 Enhancement Note: Understanding The Huntington's mission and values is crucial for aligning with the company culture. The emphasis on intellectual curiosity, collaboration, stewardship, belonging, and integrity should inform how candidates approach their work and interactions. The "part-time, limited-term" nature of the role suggests it's to support specific projects or fill a temporary gap, requiring immediate contribution and adaptability.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

Operations Impact:

Growth Opportunities:

• While this is a limited-term, part-time role, it offers significant opportunities for skill development in areas critical to operations:
  • Advanced CMS & Workflow Mastery: Deepen expertise in Drupal and refine processes for content production and management within a complex institutional environment.
  • Analytics & Optimization: Gain hands-on experience analyzing performance data (GA4, email metrics) and translating insights into actionable operational improvements.
  • Project Management Efficiency: Enhance skills in using tools like ClickUp for task management, stakeholder coordination, and ensuring project delivery within tight timelines.
  • Cross-Functional Operations: Develop a broader understanding of how digital content operations support diverse institutional functions in a non-profit setting.

📝 Enhancement Note: The "Senior" title combined with "Part-Time" and "On-Call" suggests a role focused on experienced execution and problem-solving rather than long-term career progression within this specific position. Growth will come from acquiring specialized operational experience and demonstrating impact in a short timeframe.

🌐 Work Environment

Office Type:

Office Location(s):

Workspace Context:

• The workspace will likely be a standard office desk setup, requiring prolonged periods of sitting and working on a computer. The environment is expected to be collaborative, with opportunities to interact with Communications & Marketing staff and potentially other colleagues from different departments.

• Access to necessary operations tools and technology, including computers, software suites (Adobe Creative Suite, Drupal, ClickUp, GA4), and standard office equipment, will be provided.

Work Schedule:

• The role is part-time, estimated at 10-15 hours per week. The "On-Call" designation means there will be a need for flexibility to respond to urgent requests and manage time-sensitive projects, particularly concerning newsletter deadlines and web updates. Specific working days and hours will be coordinated with the manager to ensure operational coverage and meet project demands.

📝 Enhancement Note: The on-site requirement and the description of typical office work conditions are standard for this type of role. The key operational aspect is the need for flexibility within the part-time schedule due to the "On-Call" nature.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of submitted applications, including cover letters and CVs/resumes, will likely be conducted by HR or the hiring manager to assess qualifications and relevant experience.

• First Interview (Virtual or In-Person): This stage will focus on evaluating core skills, operational experience with key tools (Drupal, InDesign, ClickUp), and understanding of digital content best practices. Behavioral questions related to collaboration, problem-solving, and managing priorities will be common.

• Portfolio Review/Presentation: Candidates will likely be asked to present a selection of their work, focusing on projects that demonstrate their capabilities in digital content production, design, email marketing operations, and web content management. Emphasis will be on showcasing process, problem-solving, and impact.

• Second Interview/Meet the Team: This may involve meeting with other members of the Communications & Marketing team or internal stakeholders to assess cultural fit and collaborative potential. Discussions might delve deeper into specific operational scenarios or strategic thinking.

• Final Decision: Based on overall assessment of skills, experience, portfolio, and cultural alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that directly align with the job description's requirements (email newsletters, web content, design collateral, analytics reports). For each project, clearly articulate your role, the objectives, the operational processes you followed, the tools you used, and the measurable outcomes or impact.

• Showcase Process & Optimization: For each case study, detail the workflow you employed. Highlight any instances where you streamlined a process, improved efficiency, or optimized content/design for better performance. Quantify results where possible (e.g., "increased open rates by X%", "reduced content update time by Y%").

• Demonstrate Tool Proficiency: Be ready to discuss your experience with Drupal, Adobe InDesign, GA4, and ClickUp. If possible, show examples of how you’ve used these tools in your projects. For ClickUp, explain how you managed tasks, deadlines, and team collaboration.

• Address Brand & Accessibility: If you have examples of working within strict brand guidelines or adhering to accessibility standards, be prepared to showcase them. Explain your understanding of these requirements and how you integrated them into your operational workflow.

Challenge Preparation:

• Content Creation/Editing Task: You might be given a short piece of content or a brief to review and revise, or asked to mock up a simple email newsletter element. Focus on clarity, accuracy, brand consistency, and adherence to any provided guidelines.

• Problem-Solving Scenario: Be prepared for questions about how you would handle a specific operational challenge, such as a tight deadline for a newsletter, a request for urgent web updates, or a discrepancy in analytics data. Emphasize your structured approach to problem-solving and your communication strategy.

• Tool-Specific Question: Expect questions about your practical experience with Drupal, InDesign, or ClickUp, potentially asking how you would perform a specific task or troubleshoot a common issue.

📝 Enhancement Note: The application process and portfolio review are critical for operations roles. This section provides actionable advice on how to present operational skills, process documentation, and tool proficiency effectively, going beyond just showcasing creative output.

🛠 Tools & Technology Stack

Primary Tools:

• Drupal (or comparable CMS): Advanced proficiency is required for creating, editing, and maintaining webpages, campaign pages, and landing pages. Candidates should be comfortable with content types, basic site structure, and ensuring content adheres to web standards.

• Adobe InDesign: Advanced proficiency is essential for designing digital and print-ready marketing materials, including graphics, email assets, flyers, and signage. Familiarity with other Adobe Creative Suite tools (e.g., Photoshop, Illustrator) may also be beneficial.

• Email Marketing Platform (e.g., Mailchimp, Constant Contact, or similar): Demonstrated experience with newsletter production workflows, template creation, content formatting, scheduling, and basic campaign setup.

Analytics & Reporting:

• Google Analytics 4 (GA4) or similar: Experience using website and campaign analytics platforms to monitor performance, prepare summaries, and identify optimization opportunities. Understanding key metrics for web traffic, user engagement, and campaign effectiveness is crucial.

CRM & Automation:

• ClickUp (or Asana, Trello, similar): Experience using project management software for task tracking, deadline management, approval workflows, and status updates. This is key for managing the operational flow of requests and projects.

📝 Enhancement Note: This section is critical for operations roles. Listing specific tools and outlining the expected proficiency level helps candidates understand the technical requirements and prepare accordingly. The "On-Call" and "part-time" nature means efficiency with these tools is paramount.

👥 Team Culture & Values

Operations Values:

• Intellectual Curiosity: Applied through a proactive approach to understanding digital trends, learning new platform features, and seeking out innovative solutions for content and design challenges.

• Collaboration: Practiced by actively engaging with Communications & Marketing staff and internal partners, sharing insights, and working together to achieve unified communication goals. This involves clear communication of project status and potential roadblocks.

• Stewardship: Demonstrated by meticulously maintaining institutional brand consistency, ensuring content accuracy, preserving the integrity of digital assets, and adhering to accessibility standards across all deliverables.

• Belonging: Fostered by working inclusively with diverse teams and stakeholders, using welcoming language and accessible design principles in all communications.

• Integrity: Upholding high standards of accuracy, honesty, and ethical practice in all content creation, data analysis, and reporting, ensuring trustworthy communication with the public.

Collaboration Style:

• Cross-functional Integration: Working closely with various departments to gather content requirements, provide design support, and ensure communication strategies are aligned with their specific needs and the institution's overall mission.

• Process Review & Feedback: A culture that encourages open feedback on workflows, designs, and content, with a willingness to iterate and improve based on constructive criticism.

• Knowledge Sharing: Actively sharing best practices, tips, and insights related to digital content, design tools, and operational efficiencies with team members to collectively enhance departmental capacity.

📝 Enhancement Note: Aligning with the company's stated values is essential for cultural fit. For an operations role, demonstrating how these values translate into practical work habits, such as meticulousness (Stewardship), teamwork (Collaboration), and continuous learning (Intellectual Curiosity), is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Managing diverse tasks for different departments and projects simultaneously, especially with the "On-Call" and part-time nature, requires exceptional organizational and time management skills. Mitigation involves rigorous use of project management tools and clear communication of bandwidth.

• Maintaining Brand Consistency Across Diverse Content: Ensuring all digital and print materials adhere to strict institutional brand guidelines while catering to the unique needs of various departments and campaigns. This requires a deep understanding of brand assets and a meticulous review process.

• Adapting to Evolving Digital Landscape: Keeping abreast of changes in digital marketing best practices, CMS functionalities, analytics platforms, and design trends to ensure content remains effective and compliant. Continuous learning through industry resources is key.

• Limited-Term Role Dynamics: Maximizing impact and efficiency within a defined period (through June 30, 2026), requiring quick integration into workflows and immediate contribution.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepen expertise in specialized areas like advanced Drupal content management, email marketing automation optimization, and data-driven content strategy.

• Industry Conference & Certification Participation: Potential to attend relevant workshops or webinars focused on digital content, marketing operations, or design best practices, subject to approval and budget.

• Operations Mentorship: Opportunities to learn from experienced Communications & Marketing professionals, gaining insights into institutional operations, strategic planning, and cross-functional collaboration within a non-profit context.

📝 Enhancement Note: Acknowledging potential challenges and framing them as growth opportunities is a strong approach for operations candidates. It demonstrates foresight and a proactive mindset.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for creating and optimizing a weekly email newsletter. How do you ensure engagement and track performance?" (Focus on workflow, tools like GA4, and optimization strategies.)

• "How would you approach updating and maintaining content on a Drupal website while ensuring brand consistency and accessibility standards are met?" (Highlight your CMS experience, attention to detail, and understanding of web standards.)

Company & Culture Questions:

• "What interests you about The Huntington's mission and how do you see your digital content and design skills supporting it?" (Connect your skills to the institution's goals in arts, humanities, and botanical science.)

• "How do you embody The Huntington's core values of Intellectual Curiosity, Collaboration, Stewardship, Belonging, and Integrity in your work?" (Provide specific examples of how you've demonstrated these values in previous operational roles.)

Portfolio Presentation Strategy:

• The "Operations Story": For each portfolio piece, don't just show the final output. Explain the problem, the operational steps you took, the tools you utilized (especially Drupal, InDesign, ClickUp), the challenges you overcame, and the measurable impact or results.

• Quantify Your Impact: Wherever possible, use data to demonstrate the success of your projects. For newsletters, mention open rates, click-through rates, or conversions. For web content, discuss traffic, engagement, or task completion rates. For design, discuss brand adherence or user feedback.

• Demonstrate Process Thinking: Clearly articulate your workflow for content creation, design, and project management. Show how you use tools like ClickUp to organize tasks, manage approvals, and ensure quality. Highlight any process improvements you've implemented.

• Tailor to The Huntington: Briefly explain how your showcased skills and experience are directly relevant to the specific needs of The Huntington Library and its mission.

📝 Enhancement Note: This section provides targeted preparation advice, focusing on how to articulate operational skills and experience in an interview setting, with specific examples relevant to the role and institution.

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📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Workday careers portal. Ensure all required fields are completed accurately.

• Craft a Compelling Cover Letter: Tailor your cover letter to this specific role. Highlight your most relevant experience in digital content management, design operations, email marketing, and your proficiency with key tools like Drupal, Adobe InDesign, and ClickUp. Explicitly mention your understanding of and enthusiasm for The Huntington's mission.

• Optimize Your Resume for Operations Keywords: Ensure your resume clearly showcases your progressive experience, quantitative achievements, and familiarity with operations-specific tasks such as workflow optimization, content production, analytics tracking, and project management. Use keywords from the job description naturally.

• Prepare Your Portfolio for Review: Curate a selection of your best work that demonstrates your capabilities in the areas outlined in the job description. Be ready to present 3-5 key projects, focusing on your process, the tools used, challenges overcome, and measurable results. Practice articulating your contributions concisely.

• Research The Huntington: Familiarize yourself with The Huntington's mission, collections, current exhibitions, and recent news. Understand their values and how your operational skills can contribute to their goals. This research will be invaluable for answering culture-fit and strategy questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.