Senior Creative Designer

📍 Job Overview

Job Title: Senior Creative Designer (Contract)
Company: Twin Health
Location: Remote, USA
Job Type: Full-Time / Contractor
Category: Creative Design / Product Design
Date Posted: May 07, 2026
Experience Level: 10+ years
Remote Status: Fully Remote

🚀 Role Summary

• Lead the definition and execution of the "Emotional Language" for Twin Health's AI agent, focusing on visual design, illustration, and motion to create an empathetic and indispensable user experience.
• Drive the "Zero-to-One" design process for critical AI-human interaction moments, setting an uncompromisingly high bar for visual craft and motion within the product.
• Master the design and prototyping of subtle micro-interactions, fluid states, and seamless transitions that imbue the product with a sense of being "alive."
• Craft visual bridges that celebrate and elevate the human touch, enhancing the connection between members and their dedicated clinical care teams.
• Operate with speed and a bias for action in a fast-paced environment, balancing high-velocity execution with scalable, long-term visual integrity.

📝 Enhancement Note: The role is explicitly described as a "Zero-to-One" position, indicating a foundational design and strategic contribution rather than maintenance. This implies a significant impact on the core user experience and brand identity of the AI agent. The emphasis on "Emotional Language" and "soul of our AI agent" points towards a highly strategic and conceptual design role, requiring a blend of artistic vision and technical execution.

📈 Primary Responsibilities

• Conceptualize and design the visual aesthetic, illustration style, and motion principles that define the AI agent's personality and emotional resonance with users.
• Develop and prototype high-fidelity micro-interactions, animations, and UI elements that enhance user engagement, delight, and perceived responsiveness.
• Create compelling visual narratives and bridge elements that highlight the value and emotional connection of the human care team within the digital experience.
• Collaborate closely with Product Designers, Product Managers, and Engineering teams to ensure seamless integration of motion assets (e.g., Lottie, Rive) across iOS and Android platforms.
• Uphold and elevate the product's visual polish and motion design standards, ensuring a beautiful, inclusive, and engaging user interface that drives daily retention and emotional connection.
• Conduct rapid iteration cycles on design concepts, balancing speed of execution with the need for scalable and enduring visual consistency.
• Make strategic design trade-offs, acting as a highly autonomous yet collaborative partner to drive cross-functional projects forward without compromising core user experience principles.
• Leverage expertise in 3D modeling tools to explore and integrate advanced visual elements where appropriate to elevate the product's aesthetic.

📝 Enhancement Note: The responsibility of ensuring "seamless integration" of motion assets via Lottie/Rive implies a need for practical understanding of animation implementation constraints and collaboration with engineering on technical feasibility and performance. The "Zero-to-One" nature suggests a significant responsibility in establishing design systems and guidelines for the AI agent's visual presence from its inception.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical expertise in visual design, motion graphics, and illustration is paramount. Experience: 10+ years of experience in creative design, with a significant focus on product design for consumer-facing applications, particularly in highly visual tech sectors.

Required Skills:

• Elite Portfolio: A demonstrable portfolio showcasing exceptional capabilities in motion graphics, illustration, and micro-interactions, with a focus on innovative art direction and visual boundary-pushing.
• Consumer App Pedigree: Proven experience designing for highly visual consumer tech applications (e.g., social media, premium lifestyle apps, gaming) with a track record of using art direction and motion to drive daily retention and emotional connection.
• Technical Mastery in Figma: Expert-level proficiency in Figma for design and prototyping.
• Expert-level skills in Jitter: Proficiency in Jitter for rapid animation prototyping and motion design.
• Expert-level skills in Adobe After Effects: Advanced capabilities in After Effects for complex motion graphics and animation.
• Expert-level skills in Adobe Illustrator: Advanced proficiency in Illustrator for vector graphics and illustration.
• Advanced Prototyping Tools: Proficiency in tools such as ProtoPie or Principle for creating high-fidelity interactive prototypes.
• Modern Animation Workflows: Proven experience shipping lightweight, high-fidelity animations using Lottie and Rive.
• Proficiency in 3D Modeling Tools: Experience with tools like Blender, Spline, or Cinema4D for 3D asset creation and integration.
• Visionary and Autonomous Execution: Demonstrated ability to translate abstract emotional concepts into inventive, high-polish design deliverables independently.
• Strategic Collaboration: Skill in partnering effectively with Product Designers, Product Managers, and Engineering teams.
• Understanding of iOS and Android Design Patterns: Awareness of platform-specific design conventions to ensure seamless implementation.

Preferred Skills:

• Experience in digital health or wellness applications.
• Background in building design systems from scratch.
• Familiarity with AI/ML interfaces and user experiences.

📝 Enhancement Note: The "Staff-level designer" designation, coupled with the "10+" years of experience and the "Zero-to-One" nature of the role, strongly suggests that candidates are expected to be highly autonomous, strategic thinkers capable of defining entire visual languages and interaction paradigms. The emphasis on "out-of-the-box creative intuition" and "radically differently" thinking is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase work that clearly articulates the "Emotional Language" applied to a product or digital experience.
• Include case studies demonstrating the "Zero-to-One" design process for new features or products, highlighting strategic thinking and execution.
• Present examples of high-fidelity micro-interactions and fluid animations that significantly enhance user engagement and perceived product quality.
• Demonstrate the ability to bridge technical concepts with human empathy through visual storytelling and design.
• Highlight illustrations and visual assets that contribute to a distinct brand identity and emotional connection.
• Provide evidence of delivering scalable and long-term visual integrity alongside rapid execution.

Process Documentation:

• Case studies should detail the iterative process of developing and refining visual styles and motion graphics.
• Examples of how abstract emotional concepts were translated into tangible design deliverables.
• Documentation of collaboration with engineering to ensure seamless implementation of motion assets (e.g., Lottie/Rive workflows).
• Demonstrations of how design trade-offs were managed to balance speed, quality, and scalability.

📝 Enhancement Note: The emphasis on "Elite Portfolio" and the specific requirements around "Zero-to-One" and "Emotional Language" mean the portfolio is not just a showcase of past work, but a critical tool to demonstrate strategic design thinking and foundational capability. It needs to tell a story of creative leadership and impact from conception to execution.

💵 Compensation & Benefits

Salary Range:

• Full-Time Employee: $150,000 - $165,000 USD annually.
• Contractor: Rates will be commensurate with experience and market standards for a Staff-level designer with this specialization.

Benefits (for Full-Time Employees):

• Competitive compensation package in line with leading technology companies.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents.
• 8 weeks of 100% paid parental leave for non-delivering parents.
• 100% Employer-sponsored healthcare, dental, and vision for the employee.
• 80% coverage for family members on healthcare, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401k retirement savings plan.

Working Hours:

• A standard 40-hour work week is expected, with flexibility for remote work. The role requires a high degree of autonomy and a bias for action, suggesting that effective time management and proactive work habits are crucial.

📝 Enhancement Note: The provided salary range is for a full-time employee. For a contract role, the hourly or daily rate would typically be higher than the FTE equivalent on an annualized basis to account for the lack of benefits and job security. Researching industry-standard contract rates for Staff-level UX/Product Designers with specialized motion and illustration skills in the US market would be advisable.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Health / Health Technology (specifically focused on metabolic health with AI Digital Twin technology). Company Size: Twin Health has raised significant funding, indicating a growth phase and scaling operations. While exact employee count isn't provided, the context of Series E funding suggests a company that has moved beyond startup phase into a more established, rapidly expanding organization. Founded: Twin Health is actively scaling, with recent funding rounds in 2023 and 2025, indicating a dynamic and forward-thinking environment.

Team Structure:

• The role reports to a design leadership structure, likely a Head of Design or Creative Director, and collaborates extensively with Product Managers, Product Designers, and Engineers.
• This is a "Zero-to-One" role, suggesting a high degree of autonomy and influence, potentially operating within a lean, agile product development team.
• Cross-functional collaboration is heavily emphasized, particularly between design, product, and engineering to ensure the seamless implementation of complex visual and motion elements.

Methodology:

• Data-driven approach to health and metabolic management, leveraging AI Digital Twin technology.
• Focus on user-centric design, aiming to create empathetic and indispensable experiences.
• Agile development methodologies are implied by the "fast-paced environment," "rapid iteration," and "bias for action."
• Emphasis on high-quality execution and uncompromising visual craft.

Company Website: https://twinhealth.com/

📝 Enhancement Note: The company's focus on AI Digital Twin technology for metabolic health positions it at the intersection of cutting-edge technology and critical healthcare needs. This implies a culture that values innovation, scientific rigor, and a deep understanding of user needs in a sensitive domain. The "passion, talent, and trust" values suggest a high-performance culture that also prioritizes collaboration and employee well-being.

📈 Career & Growth Analysis

Operations Career Level: Staff Designer (Contract). This level signifies a senior individual contributor with deep expertise and the ability to operate autonomously, define significant aspects of the product's experience, and mentor others implicitly through their work. The contract nature implies a project-based engagement focused on delivering specific, high-impact design initiatives. Reporting Structure: Likely reports to a Design Lead or Director, with close partnership with Product Management and Engineering leads. The autonomy inherent in a Staff role means direct, frequent oversight is minimal; instead, focus is on outcomes and strategic alignment. Operations Impact: This role has a direct and profound impact on the user experience and emotional connection with Twin Health's core AI offering. By defining the "Emotional Language" and visual soul, the designer will shape how users perceive and interact with the technology, directly influencing engagement, retention, and overall perceived value of the product.

Growth Opportunities:

• Skill Specialization: Deepen expertise in advanced motion design, AI-driven user interfaces, and the intersection of visual craft with therapeutic engagement.
• Strategic Influence: Contribute to the foundational visual and emotional identity of a novel AI product, shaping its long-term perception.
• Project Leadership: Lead the "Zero-to-One" design initiative for critical AI agent features, demonstrating end-to-end ownership.
• Industry Exposure: Gain experience in the rapidly evolving digital health and AI technology sectors.
• Portfolio Enhancement: Develop a portfolio featuring groundbreaking work in AI-human interaction and emotional design, highly valuable in the tech industry.

📝 Enhancement Note: As a contract role, "growth" typically translates to gaining experience on high-profile projects, expanding a professional network, and enhancing a portfolio with unique, impactful work, rather than traditional internal career progression. The "Staff" title, however, indicates the caliber of work and responsibility expected, aligning with senior-level development.

🌐 Work Environment

Office Type: Fully Remote. This offers significant flexibility for designers to work from their preferred location within the USA. Office Location(s): Remote, USA. Applicants must be authorized to work in the U.S.

Workspace Context:

• Emphasis on a collaborative, fast-paced environment where rapid iteration and high-velocity execution are valued.
• Designers will work with state-of-the-art tools and technologies, including advanced design and animation software.
• Close partnership with Product Designers, Product Managers, and Engineering teams, requiring strong remote collaboration skills and clear communication.
• The work involves bridging high-tech AI with high-touch human care, requiring a thoughtful and empathetic approach to design in the workspace.

Work Schedule:

• A standard 40-hour work week is typical, but the remote and contract nature allows for flexibility. The emphasis on "bias for action" and "speed" means designers are expected to be productive and responsive within their working hours. Effective time management and self-discipline are essential for success in this remote, autonomous role.

📝 Enhancement Note: The remote nature necessitates strong self-management, communication skills, and the ability to foster collaboration without physical proximity. The expectation of speed and iteration suggests a dynamic work rhythm that requires adaptability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and a mandatory portfolio link to assess foundational qualifications and alignment with the "Elite Portfolio" requirement.
• Portfolio Review & Discussion: A deep dive into your portfolio with the hiring manager or design leadership. Expect to discuss your process, strategic thinking, and how you've tackled "Zero-to-One" design challenges, emotional language, and micro-interactions.
• Skills Assessment/Exercise: Potentially a design exercise or challenge focused on conceptualizing the "Emotional Language" for an AI agent or designing specific micro-interactions. This might involve rapid prototyping or concept sketching.
• Cross-Functional Interviews: Meetings with Product Managers and Engineers to assess collaboration style, communication clarity, and technical understanding (e.g., Lottie/Rive implementation).
• Final Interview: May involve senior leadership to discuss strategic fit, cultural alignment, and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your expertise in motion graphics, illustration, micro-interactions, and "Zero-to-One" product development. Prioritize work that demonstrates emotional design and consumer tech appeal.
• Tell the Story: For each project, clearly articulate the problem, your role, your strategic approach (especially for "Zero-to-One" and emotional language), your design process, the tools used, and the measurable impact or intended outcome.
• Highlight Craft: Ensure visual polish and motion quality are impeccable. Use video or interactive prototypes effectively to showcase animations and micro-interactions.
• Demonstrate Empathy: Explain how your design choices aimed to create an empathetic connection or reflect the "human touch."
• Technical Readiness: Be prepared to discuss your proficiency with Figma, Jitter, After Effects, Illustrator, ProtoPie, and animation formats like Lottie/Rive. Mention your experience with 3D tools if applicable.

Challenge Preparation:

• Embrace Ambiguity: Be ready to work with abstract concepts like "Emotional Language" and "product soul." Focus on translating these into concrete visual and interactive elements.
• Focus on Craft & Speed: For any exercise, demonstrate both high-quality execution and the ability to iterate rapidly.
• Articulate Trade-offs: Practice explaining design decisions and the trade-offs made, especially when balancing perfection with project timelines.
• Prepare Questions: Have thoughtful questions ready about the AI agent's current state, target users, integration challenges, and the long-term vision for its emotional design.

📝 Enhancement Note: The "Elite Portfolio" requirement is paramount. Candidates should prepare to present their work as a narrative of strategic design leadership, focusing on how they define and execute innovative user experiences, especially in the context of novel AI interactions.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative workflows.
• Jitter: Key for rapid prototyping of animations and motion design.
• Adobe After Effects: For advanced motion graphics, complex animations, and visual effects.
• Adobe Illustrator: For vector illustration, icon design, and asset creation.
• Advanced Prototyping Tools: ProtoPie, Principle, or similar for creating high-fidelity, interactive prototypes that simulate complex micro-interactions.
• 3D Modeling Tools: Blender, Spline, or Cinema4D for creating 3D assets and visual elements.

Analytics & Reporting:

• While not a primary focus for this creative role, understanding how design impacts user engagement metrics (e.g., retention, interaction rates) will be beneficial. Familiarity with product analytics tools may be helpful for understanding user behavior related to designed elements.

CRM & Automation:

• Not directly relevant to the core responsibilities of this design role.

Animation & Integration:

• Lottie: Crucial for delivering lightweight, high-fidelity animations to iOS and Android platforms.
• Rive: Another key tool for creating and exporting interactive animations for web and mobile.
• iOS and Android Native Environments: Understanding how animations are implemented and perform on these platforms.

📝 Enhancement Note: The explicit mention of Jitter, Lottie, and Rive indicates a strong emphasis on efficient, high-quality animation delivery for mobile applications. Proficiency in these tools is not just preferred but likely a baseline requirement for delivering the expected "modern workflows."

👥 Team Culture & Values

Operations Values:

• Passion: A deep commitment to improving metabolic health and happiness through innovative technology.
• Talent: Hiring and fostering highly skilled individuals who can drive innovation and deliver exceptional results.
• Trust: Building a foundation of trust within the team and with members, essential for a healthcare-focused company.
• Uncompromising Craft: A dedication to elite visual quality and design execution in all aspects of the product.
• Bias for Action & Speed: Encouraging rapid iteration and efficient execution to drive progress.
• Collaboration: Fostering strong partnerships across departments to achieve shared goals.

Collaboration Style:

• Highly collaborative, with designers working closely with Product Managers, Product Designers, and Engineers.
• Open communication and a willingness to navigate strategic trade-offs are essential.
• The remote environment necessitates proactive communication and documentation to maintain alignment.
• A culture that values pushing boundaries and thinking "radically differently" is encouraged.

📝 Enhancement Note: The company values "passion, talent, and trust" and aims to reinvent the standard of care in metabolic health. For a designer, this translates to bringing passionate creativity, showcasing exceptional talent in visual storytelling and execution, and building trust through reliable, empathetic design.

⚡ Challenges & Growth Opportunities

Challenges:

• Defining the "Soul" of AI: Translating abstract emotional concepts into tangible, empathetic visual and interactive elements for an AI agent is a significant creative and technical challenge.
• "Zero-to-One" Foundation: Establishing an entire visual language and interaction paradigm from scratch requires vision, strategic thinking, and the ability to set high standards.
• Balancing Speed and Quality: Delivering rapid iterations while maintaining uncompromising visual craft and long-term scalability demands strong prioritization and execution skills.
• Technical Implementation: Ensuring seamless integration of complex animations (Lottie/Rive) across platforms requires close collaboration with engineering and a practical understanding of implementation constraints.
• Remote Collaboration: Effectively collaborating and driving design vision across distributed teams.

Learning & Development Opportunities:

• Cutting-Edge AI Design: Deepen expertise in designing for AI-driven experiences and understanding the nuances of human-AI interaction.
• Advanced Motion & Animation: Master advanced techniques in motion graphics, micro-interactions, and real-time animation tools like Lottie and Rive.
• Digital Health Innovation: Gain firsthand experience in a rapidly growing and impactful sector of the technology industry.
• Strategic Design Leadership: Develop skills in defining product identity and emotional resonance from concept to launch.
• Portfolio Building: Create impactful, visible work that will significantly enhance a designer's professional profile.

📝 Enhancement Note: The primary growth opportunity lies in the unique challenge of shaping the nascent visual and emotional identity of a novel AI product in the digital health space. This is a chance to pioneer design approaches for AI-human interaction.

💡 Interview Preparation

Strategy Questions:

• "How would you approach defining the 'Emotional Language' for an AI agent designed to support individuals with chronic metabolic diseases?"
• "Describe a time you led a 'Zero-to-One' design initiative. What were the biggest challenges and how did you overcome them?"
• "Walk us through a complex micro-interaction you designed. What was the goal, how did you prototype it, and what was the outcome?"
• "How do you balance speed of execution with maintaining an uncompromising standard of visual craft and motion design?"
• "What are the key considerations when designing visual bridges to enhance the connection between users and human care teams, especially in a digital-first product?"

Company & Culture Questions:

• "What excites you most about Twin Health's mission and the potential of AI in metabolic health?"
• "How do you embody the values of passion, talent, and trust in your design work and collaborations?"
• "Describe your experience working in a fast-paced, remote environment. How do you ensure effective collaboration and productivity?"
• "What are your thoughts on the ethical considerations of designing AI for sensitive health applications?"

Portfolio Presentation Strategy:

• Narrative Structure: For each project, present a clear story: problem, your unique role and strategy, design process (especially for "Zero-to-One" or "Emotional Language"), key decisions, tools used, and impact/learnings.
• Visual Storytelling: Use high-quality videos or interactive prototypes to showcase motion and micro-interactions. Ensure the visual polish matches the "uncompromising craft" standard.
• Highlight Autonomy: For Staff-level roles, emphasize instances where you drove concepts independently and influenced strategic direction.
• Technical Details: Be ready to discuss the technical aspects of your animations (e.g., Lottie/Rive implementation details, performance considerations).
• Conciseness: Focus on the most impactful projects and insights. Aim for clarity and directness.

📝 Enhancement Note: Interview preparation should heavily lean on demonstrating strategic thinking, creative intuition, technical mastery of specific tools, and the ability to translate abstract concepts into high-fidelity, user-centric designs, particularly within the context of AI and healthcare.

📌 Application Steps

To apply for this Senior Creative Designer (Contract) position:

• Submit your application through the provided link on Greenhouse.
• Portfolio Customization: Ensure your submitted portfolio prominently features projects showcasing your expertise in motion graphics, illustration, micro-interactions, and "Zero-to-One" product design. Tailor your project selection to highlight work relevant to consumer tech and emotional design.
• Resume Optimization: Update your resume to emphasize your 10+ years of experience, specific achievements in visual craft, motion design, and consumer app development. Clearly list your proficiency in Figma, Jitter, Adobe Creative Suite, ProtoPie, Lottie, Rive, and 3D tools.
• Interview Preparation: Practice articulating your design process, strategic approach to defining "Emotional Language" and "product soul," and your experience with rapid iteration and collaboration. Prepare to present your portfolio with a focus on storytelling and impact.
• Company Research: Thoroughly research Twin Health's mission, technology (AI Digital Twin), target audience (individuals with chronic metabolic diseases), and company values to demonstrate genuine interest and cultural fit. Understand their position in the digital health market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.