Senior Consultant Specialist (Agent Hub UI UX)

📍 Job Overview

Job Title: Senior Consultant Specialist (Agent Hub UI UX)

Company: HSBC

Location: Shenzhen, Guangdong, China / Guangzhou City, Guangdong Province, China

Job Type: FULL_TIME

Category: Operations - UI/UX Design & Implementation

Date Posted: 2026-08-11

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive end-to-end UI/UX design processes, from initial discovery and user flow mapping to prototyping and comprehensive usability testing.

• Deliver polished, responsive user interfaces with a strong focus on visual hierarchy, interaction design, and micro-interactions.

• Ensure designs adhere to accessibility standards, inclusive design principles, and best practices for content and contrast.

• Act as a key liaison between Product and Engineering teams, translating complex requirements into actionable, build-ready designs and precise acceptance criteria.

• Contribute directly to UI implementation, collaborating on and maintaining component libraries and design systems, with potential for direct coding in technologies like React/CSS.

• Leverage data analytics to inform design iterations, support A/B testing, and drive continuous optimization of user experiences.

📝 Enhancement Note: While the job title suggests a "Consultant Specialist" role, the core responsibilities and required skills, particularly the emphasis on hands-on UI implementation (React/CSS) and design system contribution, indicate a strong blend of UX/UI design expertise with front-end development awareness. This role sits at the intersection of design and engineering, requiring a candidate who can bridge these disciplines effectively within an operations context. The "Agent Hub" focus suggests a critical internal tool or platform supporting customer-facing agents, implying a direct impact on operational efficiency and customer service delivery.

📈 Primary Responsibilities

• Lead the full spectrum of UX design activities, including user research, journey mapping, information architecture, wireframing, interactive prototyping, and rigorous usability testing.

• Craft high-fidelity user interfaces, focusing on responsive layouts, intuitive interaction design, clear visual hierarchy, and engaging micro-interactions that enhance user experience.

• Integrate and champion accessibility standards (e.g., WCAG), inclusive design principles, and best practices for content readability and color contrast across all digital touchpoints.

• Collaborate closely with Product Managers and Engineering leads to interpret business requirements, translate them into detailed design specifications, and define clear acceptance criteria for development.

• Contribute to the development and maintenance of reusable component libraries and robust design systems, ensuring consistency and scalability; perform UI coding (e.g., React, CSS) as needed to support implementation efforts.

• Utilize analytics platforms and user feedback to measure the impact of design changes, identify areas for improvement, and iterate on designs to optimize user flows and task completion rates.

📝 Enhancement Note: The responsibilities highlight a "product design" approach to internal tools, suggesting that the "Agent Hub" is treated with the same rigor as a customer-facing product. The emphasis on "measurable outcomes" and "analytics-informed iteration" points to a data-driven design culture within HSBC's CTO Platform (AI Platforms) division.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, Computer Science, or a related field is typically expected for roles of this nature, demonstrating foundational knowledge in design principles and technology.

Experience: Minimum of 3 years of progressive experience in UX/UI design, product design, design engineering, or closely related fields, with a proven track record of delivering impactful digital experiences.

Required Skills:

• Demonstrated experience in end-to-end design processes, from user discovery and requirement gathering through to final design delivery and post-launch optimization.

• Strong proficiency in interaction design, visual design, and the creation of complex user journeys, including forms, onboarding processes, dashboards, and transactional flows.

• High-level competency with industry-standard design and prototyping tools, with a preference for Figma, and experience with collaborative design workflows.

• Solid understanding of front-end development constraints, modern UI implementation strategies, and the capabilities of common web technologies (HTML, CSS, JavaScript frameworks like React).

• Ability to articulate design decisions, present user research findings, and collaborate effectively with cross-functional teams. Preferred Skills:

• Experience contributing to or managing design systems and component libraries.

• Familiarity with agile development methodologies and working within sprint cycles.

• Knowledge of front-end coding languages (React, CSS) beyond a conceptual understanding.

• Experience with data analytics tools to inform design decisions and measure impact.

• Understanding of AI-driven user experiences or platforms.

📝 Enhancement Note: The "3+ years" experience combined with the title "Senior Consultant Specialist" suggests a role that requires not just execution but also a degree of strategic input and mentorship. The preference for Figma and understanding of React/CSS indicates a need for practical, modern design skills aligned with current development practices.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3 end-to-end design projects that demonstrate measurable outcomes and impact.

• Projects should highlight expertise in discovery phases, user flows, information architecture, wireframing, prototyping, and usability testing.

• Visual design examples should include responsive layouts, interaction design details, visual hierarchy, and micro-interactions.

• Include case studies detailing the application of accessibility standards and inclusive design principles.

• Demonstrate collaboration with product and engineering teams, showing how requirements were translated into build-ready designs.

• Showcase contributions to UI implementation, including any work with component libraries, design systems, or direct UI coding. Process Documentation:

• Examples of how user research and discovery findings were documented and translated into design requirements.

• Documentation of user flows, wireframes, and prototypes created during the design process.

• Evidence of usability testing plans, methodologies, and how feedback was incorporated into design iterations.

• Showcase of design system components, style guides, or component library documentation.

• Examples of how designs were handed off to engineering with clear acceptance criteria.

• Case studies detailing the use of analytics to measure design impact and drive optimization.

📝 Enhancement Note: For a Senior Consultant Specialist role, the portfolio is paramount. It must not only display design skill but also strategic thinking, problem-solving capabilities, and the ability to deliver tangible business results through UI/UX. The emphasis on "measurable outcomes" means candidates should be prepared to quantify the impact of their design work.

💵 Compensation & Benefits

Salary Range: Given the location (Shenzhen/Guangzhou, China), the "Senior Consultant Specialist" title, and the 3+ years of experience requirement, a competitive salary range for this role would typically fall between ¥350,000 - ¥600,000 CNY per annum. This estimate is based on industry benchmarks for senior UX/UI designers and product designers in major technology hubs in China, considering the specific demands of a multinational financial institution like HSBC and the specialized nature of AI Platforms.

Benefits:

• Professional Development: Opportunities for continuous learning, skill enhancement, and potential certifications relevant to UX/UI design and AI platforms.

• Flexible Working: A hybrid work model allowing for a balance between in-office collaboration and remote work, supporting work-life integration.

• Inclusive Environment: Access to a diverse and inclusive workplace culture that values employee contributions and fosters mutual respect.

• Comprehensive Health & Wellness: Standard benefits package including medical insurance, potential wellness programs, and paid time off.

• Career Advancement: Opportunities for growth within HSBC's global network, potentially leading to more senior design, product management, or specialized technical roles.

Working Hours: The standard working hours are typically 40 hours per week, with flexibility offered through the hybrid work arrangement. This allows for efficient task management and project delivery while accommodating personal needs.

📝 Enhancement Note: The salary range is an estimation based on common compensation structures for senior technical and design roles in China's major cities. Actual compensation will vary based on specific experience, negotiation, and HSBC's internal compensation bands. The benefits listed are inferred from common offerings at large multinational corporations and the explicit mention of "flexible working" and "inclusive environment."

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking and Financial Technology). HSBC operates within a highly regulated and complex global financial landscape, demanding precision, security, and reliability in all its technological solutions. This context means that operations roles, including UI/UX design for internal tools, must prioritize stability, user trust, and compliance.

Company Size: HSBC is a global banking and financial services organization with a very large employee base, significantly exceeding 100,000 employees worldwide. This scale implies a structured corporate environment with established processes, extensive resources, and opportunities for large-scale impact and cross-departmental collaboration.

Founded: HSBC was founded in 1865, giving it a long and rich history in global finance. This legacy suggests a company that values tradition and stability, but also one that is continuously evolving to meet modern technological demands, particularly in areas like AI Platforms.

Team Structure:

• The role is within the CTO Platform (AI Platforms) division, indicating a focus on developing and supporting advanced technological infrastructure and artificial intelligence solutions.

• The UI/UX Specialist will likely be part of a dedicated design team or embedded within an AI platform development squad, working closely with product managers, AI engineers, data scientists, and front-end developers.

• Reporting is expected to be to a Design Lead, Head of Product Design, or a similar management role within the CTO organization, with strong dotted-line reporting or collaboration with product owners for the Agent Hub. Methodology:

• Data-Driven Design: Emphasis on using analytics, user feedback, and A/B testing to inform design decisions and measure the effectiveness of UI/UX improvements within the Agent Hub.

• Agile Development: Likely operating within an Agile framework (e.g., Scrum, Kanban) to facilitate iterative design and development cycles, ensuring rapid feedback loops and continuous delivery.

• Design System Adoption: Commitment to leveraging and contributing to established design systems and component libraries for consistency, efficiency, and scalability across HSBC's digital products.

Company Website: https://www.hsbc.com/

📝 Enhancement Note: The "AI Platforms" context is crucial, suggesting that this role is at the forefront of HSBC's technological innovation, focusing on tools that empower AI-driven operations. The "Agent Hub" is likely a critical interface for customer service representatives or operations staff leveraging AI capabilities, making this role integral to operational efficiency and customer experience.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Consultant Specialist, indicating a mid-to-senior level position. It requires a strong foundation of practical design skills (3+ years) combined with the ability to contribute strategically, mentor junior team members (implicitly), and take ownership of complex design challenges within the AI Platforms domain. The "Consultant" aspect suggests an advisory or specialized expert capacity.

Reporting Structure: The individual will report into a leadership role within the CTO Platform (AI Platforms) division, likely a Design Manager or Product Lead. Collaboration will be extensive with cross-functional teams including Product Management, Engineering (AI Engineers, Front-End Developers), and potentially Data Scientists. This structure allows for exposure to diverse technical and business perspectives.

Operations Impact: The UI/UX design for the "Agent Hub" directly impacts the efficiency, productivity, and effectiveness of customer-facing agents and operational staff. By creating intuitive, user-friendly interfaces, this role contributes to reduced training times, faster issue resolution, improved data accuracy, and ultimately, enhanced customer satisfaction and operational cost savings for HSBC. The focus on AI Platforms suggests contributing to the adoption and effective utilization of advanced technologies within operational workflows.

Growth Opportunities:

• Specialization: Deepen expertise in UX/UI for AI-driven applications, financial services technology, or specific areas of platform design.

• Leadership: Transition into a Design Lead or Managerial role, overseeing design teams and strategic initiatives within the CTO organization.

• Product Management: Move into Product Management roles, leveraging design expertise to define product strategy and roadmaps for AI platforms.

• Cross-Functional Mobility: Explore opportunities in related fields such as UX Research, Design Operations, or even front-end development within HSBC's technology divisions.

• Global Mobility: With HSBC's vast international presence, opportunities for relocation or international project involvement may arise.

📝 Enhancement Note: The "Senior Consultant Specialist" title implies a dual focus on deep technical/design expertise and the ability to "consult" on best practices and solutions within the organization. The growth paths highlight the potential for career progression within a large, established financial institution that is actively investing in technology.

🌐 Work Environment

Office Type: This role is designated as Hybrid, meaning employees are expected to work from the office for a portion of the week and remotely for the remainder. This arrangement balances the need for in-person collaboration, spontaneous ideation, and team building with the benefits of remote work flexibility.

Office Location(s): The role is based in either Shenzhen or Guangzhou, both major technology and economic hubs in China's Guangdong Province. These locations offer a dynamic work environment with access to talent and innovation. Specific office details regarding amenities and accessibility would be provided upon inquiry or during the interview process.

Workspace Context:

• Collaborative Spaces: Offices are likely equipped with modern collaborative spaces, meeting rooms, and open-plan areas designed to facilitate teamwork and cross-functional interaction, crucial for UI/UX design projects.

• Technology Access: Employees will have access to the necessary hardware, software (including design tools like Figma), and network infrastructure required for their roles.

• Team Interaction: The hybrid model encourages focused work time at home and dedicated collaboration time in the office, fostering opportunities for direct interaction with design peers, product managers, and engineers.

Work Schedule: The standard work schedule is likely aligned with typical business hours in China (e.g., 9 AM to 5 PM, Monday to Friday), with a 40-hour work week. The hybrid arrangement offers flexibility in structuring the workdays.

📝 Enhancement Note: The hybrid nature of the work environment suggests an organization that is adapting to modern work trends, balancing traditional office-based collaboration with the flexibility sought by many professionals. The specific locations in Guangdong Province place the role within a significant economic and technological region in China.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial screening to assess basic qualifications, experience, and cultural fit.

• Technical/Design Interview: This stage will involve a deep dive into your UX/UI design skills, problem-solving abilities, and understanding of design principles. You may be asked to walk through specific projects from your portfolio.

• Portfolio Review & Case Study: A dedicated session where you present your portfolio, focusing on 1-3 key projects that demonstrate your end-to-end design process, measurable outcomes, and impact. Expect questions about your design rationale, collaboration, and how you handled challenges.

• Cross-Functional Interview: You may meet with Product Managers, Engineering Leads, or AI Specialists to assess your ability to collaborate, communicate technical concepts, and understand business requirements.

• Final Interview: Potentially with a senior leader within the CTO Platform, focusing on strategic thinking, leadership potential, and overall fit with HSBC's culture and values.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best showcase your skills relevant to this role (end-to-end UX, complex journeys, AI platform context if possible).

• Quantify Impact: For each project, clearly articulate the problem, your solution, your role, and crucially, the measurable outcomes (e.g., increased task completion, reduced error rates, improved agent efficiency, user satisfaction scores).

• Highlight Process: Detail your design process step-by-step, emphasizing your user research, ideation, prototyping, testing, and iteration phases.

• Showcase Collaboration: Explain how you worked with engineers, product managers, and stakeholders.

• Design System/Component Focus: If applicable, highlight your experience with design systems, component libraries, and their benefits.

• Prepare for "Why": Be ready to explain the rationale behind every design decision you made.

Challenge Preparation:

• Design Exercise: You might be given a short design challenge or asked to critique an existing UI. Prepare to think out loud, articulate your design thinking, and propose solutions.

• Scenario-Based Questions: Anticipate questions about how you would handle specific design conflicts, stakeholder feedback, or technical constraints.

• Understanding the "Agent Hub": Research what an "Agent Hub" typically entails in a financial services context – it's likely a portal for customer service representatives or operations staff to manage customer interactions, access information, and utilize AI tools.

📝 Enhancement Note: The interview process at a large institution like HSBC is typically structured and thorough. Candidates should prepare to demonstrate not only design craft but also strategic thinking, collaboration skills, and a results-oriented mindset, with a strong emphasis on their portfolio as evidence of capability.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as preferred, this will be the primary tool for wireframing, prototyping, UI design, and design system management. Proficiency is essential.

• Prototyping Tools: Beyond Figma's native capabilities, familiarity with other prototyping tools (e.g., InVision, Axure) might be beneficial.

• User Research & Testing Tools: Experience with platforms for conducting usability tests, user interviews, and surveys (e.g., UserTesting.com, Lookback, SurveyMonkey).

Analytics & Reporting:

• Web Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or internal HSBC analytics platforms to understand user behavior and measure design impact.

• Data Visualization Tools: Experience with tools that help in understanding and presenting data insights from analytics (e.g., Tableau, Power BI, internal dashboards).

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how the Agent Hub interacts with or complements core CRM systems (e.g., Salesforce, Microsoft Dynamics) is advantageous.

• Collaboration Platforms: Tools like Jira, Confluence, Microsoft Teams, Slack for project management, documentation, and team communication.

📝 Enhancement Note: The technology stack emphasizes modern design tools and a data-driven approach. The mention of React/CSS indicates a need for designers who understand the implementation side, facilitating smoother handoffs and potentially direct contributions to front-end development within the AI Platforms team.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: While the role focuses on an internal "Agent Hub," the ultimate goal is to improve customer experience by empowering agents. Designs should reflect an understanding of the end-customer's needs.

• Data-Driven Decision Making: A strong emphasis on using data, analytics, and user feedback to validate design choices and measure success, aligning with a rigorous operational approach.

• Collaboration and Teamwork: HSBC values collaboration across diverse teams and geographies. This role requires working effectively with product, engineering, and potentially business stakeholders to achieve common goals.

• Innovation and Continuous Improvement: As part of the AI Platforms division, there's an expectation to embrace new technologies, experiment with innovative solutions, and continuously seek ways to optimize processes and user experiences.

• Integrity and Trust: Operating within a financial institution necessitates a high degree of integrity, accuracy, and reliability in all design and development work.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with product managers to define requirements, engineers to ensure feasibility and implementation, and potentially business analysts to understand operational workflows.

• Iterative Feedback Loops: The culture likely encourages frequent feedback sessions and design reviews to ensure alignment and continuous refinement of designs.

• Knowledge Sharing: A culture that promotes sharing best practices, design patterns, and lessons learned, especially through the use of design systems and internal documentation platforms.

📝 Enhancement Note: The values reflect a blend of traditional financial institution principles (integrity, data-driven) with modern tech-forward approaches (innovation, collaboration, customer-centricity) driven by the AI Platforms division.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Financial Systems: Designing for a complex, highly regulated financial environment requires deep understanding of user needs, compliance requirements, and existing system constraints.

• Balancing Stakeholder Needs: Juggling requirements from product, engineering, business operations, and potentially compliance teams can be challenging, requiring strong negotiation and communication skills.

• Bridging Design and Development: Ensuring a seamless transition from design to implementation, especially when contributing to code or working with intricate design systems, requires meticulous attention to detail.

• Adoption of AI Tools: Encouraging and facilitating the effective adoption of AI-powered features within the Agent Hub requires designing intuitive interfaces that demystify complex technology for end-users.

Learning & Development Opportunities:

• Specialized Training: Access to training programs focused on advanced UX/UI techniques, AI in design, financial technology trends, and specific HSBC platforms.

• Industry Conferences & Certifications: Opportunities to attend relevant design and technology conferences or pursue certifications to enhance skills and knowledge.

• Mentorship Programs: Potential to be mentored by senior design leaders or product experts within HSBC, or to mentor junior designers, fostering leadership development.

• Cross-Disciplinary Projects: Involvement in projects that span different technology areas within HSBC, offering exposure to diverse challenges and skill development.

📝 Enhancement Note: The challenges are typical for senior roles in established tech-heavy organizations, particularly in finance. The growth opportunities emphasize continuous learning and career progression within a large, global enterprise.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user journey you designed and how you ensured its usability and efficiency for the end-user." (Focus on process, problem-solving, and user impact.)

• "How would you approach designing an 'Agent Hub' interface for a financial services company, considering both agent productivity and customer data security?" (Assess understanding of the domain and ability to balance competing priorities.)

• "Walk us through a time you had to collaborate with engineers who had different technical constraints or perspectives than your design vision. How did you navigate that?" (Evaluate collaboration, negotiation, and problem-solving skills.)

• "How do you stay updated with the latest UI/UX trends, design tools, and front-end technologies, especially those relevant to AI platforms?" (Gauge commitment to continuous learning.) Company & Culture Questions:

• "What do you know about HSBC's commitment to digital transformation and AI?" (Show research and understanding of the company's strategic direction.)

• "How do you think your role as a Senior Consultant Specialist in UI/UX can contribute to HSBC's operational efficiency and customer service goals?" (Connect your skills to business impact.)

• "Describe your experience working in a hybrid environment. How do you ensure effective collaboration and communication?" (Assess adaptability to modern work models.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Problem → Your Role → Process → Solution → Impact (Metrics).

• Storytelling: Weave a narrative around each project, highlighting the challenges, your thought process, and the user-centric solutions you developed.

• Quantify Everything: Be ready to discuss specific metrics that demonstrate the success of your designs (e.g., percentage improvement in task completion, reduction in error rates, user satisfaction scores).

• Design System Showcase: If you have experience with design systems, dedicate time to explain how you contributed to or utilized them, emphasizing consistency and efficiency.

• Interactive Elements: Consider creating a live demo or interactive prototype for one key project if feasible and relevant.

📝 Enhancement Note: Preparation should focus on demonstrating a deep understanding of the design process, the ability to quantify impact, strong collaboration skills, and an awareness of the financial services and AI technology context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the HSBC careers portal link provided.

• Curate Your Operations Portfolio: Select 3-4 projects that best exemplify your end-to-end UI/UX design process, focusing on complex user journeys, measurable outcomes, and any experience relevant to internal tools or financial services. Ensure each case study clearly articulates the problem, your role, the solution, and quantifiable results.

• Optimize Your Resume for Operations: Tailor your resume to highlight keywords from the job description, such as "UX/UI Design," "Product Design," "Figma," "React," "CSS," "Design Systems," "Usability Testing," "Accessibility," and "AI Platforms." Quantify achievements where possible, emphasizing impact on efficiency or user experience.

• Prepare Your Portfolio Presentation: Practice walking through your selected portfolio projects, focusing on your design rationale, problem-solving approach, collaboration with cross-functional teams, and the impact of your work. Be ready to discuss the "Why" behind your design decisions and present metrics clearly.

• Research HSBC and the Role: Understand HSBC's position in the financial services industry, its focus on digital transformation and AI, and the likely function of an "Agent Hub." Prepare to articulate how your skills align with the company's strategic objectives and the specific needs of this role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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