Seasonal PT Closing Art/Decor Framer

📍 Job Overview

Job Title: Seasonal PT Closing Art/Decor Framer

Company: Michaels Stores

Location: Simpsonville, South Carolina, United States

Job Type: Part time

Category: Retail Operations / Merchandising

Date Posted: 2026-09-09

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is a part-time, seasonal position focused on providing exceptional customer service within a retail environment, specifically supporting art and decor framing operations.

• Key responsibilities include assisting customers with product selection, managing checkout processes, and contributing to store operations such as truck unloading and merchandise stocking.

• A crucial component of this role involves cross-training and execution of duties within the Custom Framing department, encompassing both sales and production aspects.

• The position demands physical capability to perform various retail tasks, including standing for extended periods and handling merchandise, while adhering to company policies and safety standards.

📝 Enhancement Note: While the job title and description suggest a focus on framing, the core responsibilities and typical keywords indicate a broader retail associate role with framing as a specialized function. The "Closing Art/Decor Framer" title might imply a focus on the latter part of the day or specific product categories. The "Seasonal PT" designation clearly points to a temporary, part-time employment type.

📈 Primary Responsibilities

• Deliver friendly and efficient customer service, actively assisting shoppers in locating products and providing solutions to meet their needs.

• Execute fast and friendly checkout experiences, ensuring accuracy in cash handling and adherence to company standards.

• Promote customer engagement by educating them on the benefits of the Rewards program and Private Label Credit Cards, and completing necessary enrollments.

• Inform customers about the Voice of Customer (VOC) survey to gather valuable feedback.

• Support omnichannel initiatives by assisting with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.

• Participate actively in the truck unloading process, stocking merchandise, and executing planogram (POG) updates to ensure product presentation standards are met.

• Maintain store recovery standards, including processing merchandise returns and ensuring a well-organized and in-stock store environment.

• Perform Store In Stock Optimization (SISO) and AD set duties as assigned to maximize product availability and presentation.

• Actively support and implement shrink and safety programs to minimize loss and ensure a secure working environment.

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and requirements, executing Company policies and standards.

• Engage with team members and customers in an accepting and respectful manner, maintaining a positive attitude and serving as a role model.

• Successfully complete cross-training in Custom Framing, covering both sales interactions and production tasks.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, operational tasks, and specialized framing duties. Emphasis on omnichannel support (BOPIS, SFS) and inventory/merchandising tasks (POGs, SISO) are critical for retail operations roles.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is preferred for this role.

Experience:

• Retail and/or customer service experience is preferred, demonstrating a foundational understanding of customer engagement and store operations.

• Previous experience in custom framing or a related artistic/craft field is a plus but not strictly required due to cross-training provisions. Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions with a friendly and positive demeanor.

• Cash Handling Proficiency: Accurate and efficient management of financial transactions at the point of sale.

• Merchandising & Stocking: Skills in receiving, unpacking, stocking, and organizing merchandise according to planograms and store standards.

• Communication Skills: Clear and effective verbal communication for interacting with customers and team members.

• Adaptability & Teamwork: Willingness to learn new tasks, adapt to changing priorities, and collaborate effectively with the team.

Preferred Skills:

• Custom Framing Knowledge: Experience or aptitude in art/decor framing, including understanding of materials, techniques, and customer consultation for custom projects.

• Omnichannel Support: Familiarity with BOPIS and SFS processes.

• Inventory Management: Basic understanding of stock control and inventory optimization.

• Problem-Solving: Ability to address customer issues and operational challenges effectively.

📝 Enhancement Note: The emphasis on preferred retail/customer service experience and the explicit mention of cross-training in framing suggest this role is suitable for individuals looking to enter or expand their experience in retail operations with a specialized skill development opportunity.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level seasonal role, candidates are encouraged to highlight any relevant past projects or experiences that demonstrate their capabilities.

• For candidates with custom framing experience, showcasing examples of past framing projects (e.g., photos, descriptions of unique challenges overcome) can be beneficial.

• Demonstrating an understanding of retail processes, such as efficient checkout procedures or effective customer service interactions, through resume bullet points or interview discussion is key.

• Any experience with inventory management, visual merchandising, or operational efficiency improvements, even in non-retail settings, can be valuable to showcase. Process Documentation:

• Candidates should be prepared to discuss their understanding of standard retail processes like customer transaction flow, merchandise stocking procedures, and store recovery standards.

• An ability to articulate how they would approach learning and executing new processes, such as custom framing production or omnichannel fulfillment, is important.

• The role requires adherence to Standard Operating Procedures (SOPs), so demonstrating a methodical approach to following guidelines and company policies will be advantageous.

📝 Enhancement Note: For an entry-level, seasonal retail position, formal portfolio requirements are minimal. The focus is more on demonstrating foundational skills and a willingness to learn and follow established processes, especially in customer service, sales, and operational execution.

💵 Compensation & Benefits

Salary Range: As a part-time, seasonal position, the hourly wage is expected to be in the range of $12 - $16 per hour, depending on experience, location, and specific seasonal demands.

Benefits:

• Employee Discounts: Access to significant discounts on Michaels products, fostering creativity and personal projects.

• Rewards Program: Opportunity to earn rewards through the company's customer loyalty program.

• 401(k) with Employer Match: Available for eligible team members, supporting long-term financial planning.

• Employee Assistance Program (EAP): Provides confidential support services for personal and work-related challenges.

• Potential for Other Benefits: Depending on eligibility and hours worked, may include access to telemedicine services, and potentially other voluntary insurance options.

Working Hours: This is a part-time, seasonal position. Working hours will vary based on business needs, store hours, and seasonal demand. Flexibility to work nights, weekends, and early mornings is required. Standard retail hours typically range from 20-30 hours per week, with potential for more during peak seasons.

📝 Enhancement Note: Given the "Seasonal PT" designation and the nature of retail, the salary is estimated based on entry-level retail positions in similar markets. Benefits are listed as potentially available, with employee discounts being a common and significant perk for retail associates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for creating and celebrating in North America, offering a wide range of arts, crafts, and home decor products.

Company Size: Over 1,300 stores in the US and Canada, plus online presence. This indicates a large, established retail organization with significant operational scale.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established operational processes and a strong brand presence.

Team Structure:

• Store Level: This role is part of a store team, reporting to store leadership (e.g., Store Manager, Assistant Manager, or Shift Supervisor).

• Cross-Functional Collaboration: Expected to collaborate with various store team members, including those in other departments, and potentially with corporate support for specific initiatives.

• Departmental Integration: Will work closely with the Custom Framing department, liaising with framers and sales associates specialized in that area.

Methodology:

• Customer-Centric Approach: The company emphasizes delivering friendly customer service and solutions.

• Operational Efficiency: Focus on efficient store operations, including stocking, recovery, and checkout processes.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) and company policies for consistency and compliance.

• Team Collaboration: Encouragement of positive interactions and teamwork among all team members.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is rooted in creativity and community. For operations roles, this translates to a focus on efficient store operations that support the customer experience, alongside a collaborative and supportive team environment. The scale of operations means standardized processes are critical.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, seasonal part-time role. It serves as a foundational position within retail operations, offering exposure to various store functions.

Reporting Structure: The role typically reports to a Shift Supervisor, Assistant Store Manager, or Store Manager, depending on the store's organizational structure.

Operations Impact: While entry-level, this role directly impacts the customer experience through service, product availability, and efficient transactions. It also contributes to operational integrity through accurate stocking, recovery, and adherence to loss prevention and safety standards. The framing component adds a layer of specialized sales and production impact.

Growth Opportunities:

• Skill Development: Opportunity to gain hands-on experience in customer service, retail operations, visual merchandising, and specialized custom framing.

• Seasonal to Permanent: Successful performance in a seasonal role can lead to opportunities for permanent part-time or full-time positions within Michaels, potentially in roles with more responsibility.

• Career Path: Potential to advance within Michaels to roles like Key Holder, Department Specialist (e.g., Custom Framing Lead), or Assistant Manager, by demonstrating strong performance, reliability, and leadership potential.

• Cross-Training: The cross-training in Custom Framing provides a valuable, marketable skill that can open doors to specialized retail roles.

📝 Enhancement Note: For a seasonal role, the primary growth opportunity is internal advancement within Michaels or gaining transferable skills. Highlighting the custom framing skill development is a key differentiator for career progression.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor, stockroom, and the dedicated Custom Framing area.

Office Location(s): Simpsonville, SC. The store is located at 621 Fairview Rd, Ste O.

Workspace Context:

• Customer-Facing: A significant portion of the role involves direct interaction with customers on the sales floor.

• Dynamic Environment: The work involves constant movement, interaction, and task switching, typical of a busy retail store.

• Tools & Technology: Access to POS systems, potentially inventory scanners, and tools/equipment specific to custom framing (e.g., mat cutters, framing tools, heat press).

• Team Interaction: Opportunities for daily collaboration with a diverse team of retail associates and management.

Work Schedule: Part-time, seasonal. Requires flexibility to work various shifts, including nights, weekends, and potentially early mornings. This schedule is conducive to students or individuals seeking supplemental income, but requires reliability during assigned shifts.

📝 Enhancement Note: The work environment is typical for retail operations, emphasizing customer interaction and physical activity. The framing area will have specific safety considerations due to tools like glass cutters and heat presses.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone screen or assessment to gauge basic qualifications and availability.

• In-Person Interview: Typically conducted by a store manager or assistant manager. This will involve questions about customer service experience, problem-solving abilities, and suitability for a retail environment.

• Skills Assessment (Framing): For the framing aspect, there might be a practical demonstration or discussion about aptitude or any prior experience. If no prior framing experience, the interview will focus on willingness to learn and train.

• Cultural Fit: Assessment of how well the candidate aligns with Michaels' values of creativity, teamwork, and customer focus.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any previous customer service, retail, or hands-on craft/art experience. Quantify achievements where possible (e.g., "Handled X transactions per shift," "Assisted X customers daily").

• Framing Experience: If you have framing experience, create a simple section or use bullet points to describe projects, materials used, and customer satisfaction. Photos can be brought to the interview if appropriate.

• Process Understanding: Be prepared to discuss how you approach learning new tasks and following instructions. Mentioning any experience with visual display or project-based work can be beneficial.

Challenge Preparation:

• Customer Scenarios: Be ready to answer hypothetical questions about how you would handle common retail situations (e.g., a customer looking for a specific item, a customer complaint, or managing multiple tasks during a rush).

• Problem-Solving: Prepare examples of how you've solved problems in previous roles or personal projects, focusing on resourcefulness and effective solutions.

• Motivation: Articulate why you are interested in Michaels, why this specific role, and what you hope to gain, especially regarding the framing aspect.

📝 Enhancement Note: For this role, the "portfolio" is more about demonstrating transferable skills and a positive attitude rather than a formal collection of work. Interview preparation should focus on showcasing customer service aptitude, reliability, and a willingness to learn specialized skills like framing.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing customer transactions, returns, and exchanges. Proficiency with cash registers and payment terminals is essential.

• Customer Relationship Management (CRM) / Rewards Program Software: Used for enrolling customers in loyalty programs and potentially Private Label Credit Cards.

• Inventory Management System: May involve handheld scanners or terminal access for checking stock, receiving merchandise, and assisting with stock counts.

Analytics & Reporting:

• Basic Reporting: While not directly responsible for complex analytics, understanding how sales data impacts store performance and customer engagement is beneficial.

• VOC Survey Tools: Familiarity with customer feedback mechanisms is helpful for understanding customer satisfaction drivers.

CRM & Automation:

• Omnichannel Support Tools: Systems that facilitate BOPIS and SFS order fulfillment.

• Task Management Systems: Internal tools for assigning and tracking daily operational tasks.

Framing Specific Tools:

• Mat Cutters: For precise cutting of mats for picture frames.

• Framing Tools: Includes items like staple guns, v-nailers, and measuring devices.

• Heat Press: Used for certain types of framing applications or mounting.

• Glass Cutter: For custom glass sizing.

📝 Enhancement Note: The technology stack is typical for a retail environment, with a specific emphasis on POS systems and tools for customer engagement. The inclusion of framing-specific tools highlights the specialized nature of part of the role.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: The core mission of Michaels, fostering an environment where creativity is encouraged for both customers and team members.

• Customer Focus: Prioritizing the customer experience through friendly service, helpfulness, and problem-solving.

• Teamwork & Respect: Encouraging a positive and accepting environment where team members support each other and treat everyone with respect.

• Efficiency & Execution: Striving for operational excellence in stocking, merchandising, and transaction processing to ensure a smooth customer journey.

• Integrity & Safety: Upholding company standards, adhering to policies, and maintaining a safe working environment for all.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist across different areas of the store as needed, especially during peak times or for specific projects like truck unloads.

• Knowledge Sharing: Encouraging team members to share best practices, particularly regarding customer service and framing techniques, to elevate the collective skill set.

• Feedback Loop: Openness to receiving and providing constructive feedback to improve individual and team performance.

• Positive Engagement: Maintaining a positive and encouraging atmosphere to foster a productive and enjoyable work environment.

📝 Enhancement Note: Michaels' culture is built around creativity and supporting customers' creative endeavors. For operations, this means a focus on enabling that creativity through well-managed store operations and excellent customer service, all within a collaborative team structure.

⚡ Challenges & Growth Opportunities

Challenges:

• Seasonal Demand Fluctuations: Managing workload during peak holiday seasons and slower periods, requiring adaptability in task prioritization.

• Physical Demands: The role requires sustained physical activity, including standing for long periods, lifting, and reaching, which can be challenging for some.

• Learning Curve for Framing: Acquiring proficiency in custom framing techniques and sales consultation can take time and practice.

• Balancing Multiple Roles: Effectively managing core retail duties alongside specialized framing responsibilities requires strong time management and multitasking skills.

Learning & Development Opportunities:

• Skill Acquisition: Opportunity to learn valuable skills in customer service, visual merchandising, inventory management, and, crucially, custom framing.

• Retail Operations Exposure: Gain a comprehensive understanding of how a large retail store operates, from front-end transactions to back-end logistics.

• Customer Interaction Skills: Develop advanced communication, sales, and problem-solving skills through daily customer engagement.

• Specialized Craft Skills: The custom framing training offers a tangible skill that can be applied in future roles or personal projects, enhancing career marketability.

📝 Enhancement Note: The primary challenge is adapting to the fast-paced, physically demanding retail environment and mastering the specialized framing skills. Growth opportunities are centered on skill development and potential internal advancement within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is upset about a product?" "How would you approach a customer who seems unsure about what they need?"

• Operational Understanding: "What does 'store recovery' mean to you?" "How would you prioritize tasks if you had multiple things to do at once (e.g., customer at register, truck to unload, recovery needed)?"

• Framing Aptitude: "Do you have any experience with art, framing, or crafting?" "What interests you about learning custom framing?" "How do you approach learning a new technical skill?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about Michaels' products or mission?"

• "How do you contribute to a positive team environment?"

• "What are your thoughts on creativity and art?" Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting relevant customer service, retail, or any hands-on experience.

• Framing Interest: If you have framing experience, be ready to discuss specific projects. If not, articulate your enthusiasm for learning and how your current skills (e.g., attention to detail, precision) would translate.

• Enthusiasm: Demonstrate genuine interest in the role and the company's focus on creativity.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, reliability, a willingness to learn, and an appreciation for Michaels' creative mission. For the framing aspect, highlight any relevant hands-on skills or a strong desire to learn.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any retail operations background, and any artistic or hands-on skills. Use keywords from the job description like "customer service," "merchandising," "cash handling," and "custom framing."

• Portfolio Preparation (Optional but Recommended): If you have any examples of past framing work, craft projects, or visual merchandising efforts, prepare to discuss them or have photos ready. For this role, demonstrating attention to detail and a creative mindset is key.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples (STAR method: Situation, Task, Action, Result) for customer service and problem-solving scenarios. Be ready to express your enthusiasm for learning custom framing.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience. Research the specific store location if possible.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---