Sarasota UTC- PT Framer

📍 Job Overview

Job Title: Sarasota UTC- PT Framer

Company: Michaels Stores

Location: Sarasota, Florida, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 26, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically in the Custom Framing department.

• Key responsibilities include building customer relationships, understanding their needs, and translating them into tangible framing solutions that drive sales.

• The position requires hands-on execution of framing orders with a focus on quality, timeliness, and adherence to Standard Operating Procedures (SOPs).

• A significant aspect of the role involves maintaining visual merchandising standards and ensuring product availability across the store, contributing to overall store operational efficiency.

📝 Enhancement Note: While the job title mentions "Framer," the core responsibilities and required skills lean heavily into customer service, sales, and general retail operations, with framing as a specialized skill. The role is described as "PT Framer," indicating a part-time commitment. The "0-2 years" experience level suggests an entry-level position with opportunities for skill development.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by acting as a personal designer, utilizing Elevated ABC Deliver strategies to understand needs and propose custom framing solutions.
  • Drive sales and production targets through effective customer consultation and product recommendation.
  • Acknowledge customers promptly, assist with product location, and provide comprehensive solutions to meet their creative needs.

• Custom Framing Operations:

  • Execute custom framing orders with a high degree of quality, precision, and adherence to established production timelines.
  • Operate framing equipment and glass cutters safely and effectively.
  • Ensure all framing projects meet company quality standards and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Single Item, Single Order), and Directed Replenishment areas to visual merchandising standards.
  • Ensure a safe, clean, and clutter-free store environment for customers and team members.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and completion within budget.
  • Assist with Omni-channel processes, supporting customer orders and fulfillment across different sales channels.

• Transaction & Inventory Management:

  • Operate the cash register and execute cash handling procedures to company standards.
  • Manage inventory within assigned areas, including replenishment and stock organization.

• Teamwork & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Support shrink and safety programs through diligent execution of duties and awareness of store policies.

  • Interact positively and respectfully with colleagues, promoting a collaborative and inclusive work environment.

  • Serve as a role model by projecting a positive image and embodying company values.

📝 Enhancement Note: The responsibilities highlight a dual focus: specialized custom framing and broad retail operational duties. The "Elevated ABC Deliver" is a specific sales methodology that candidates should research if unfamiliar. The inclusion of SISO and Directed Replenishment points to inventory management and stock optimization processes.

🎓 Skills & Qualifications

Education:

Experience:

• Demonstrated experience in customer-facing roles, with a preference for retail environments.

• Proven ability to sell products and/or services, with an understanding of consultative sales approaches.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially internal inventory management tools.

• Measuring Skills: Precision in taking measurements and translating them into accurate framing specifications.

• Framing Equipment Operation: Proficiency in operating framing equipment and glass cutters.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions with a friendly and helpful demeanor.

• Cash Handling: Accurate and secure management of financial transactions.

• Merchandising: Understanding of visual presentation standards for retail products.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail setting, ideally within arts, crafts, or home décor.

• Consultative Selling: Ability to guide customers through product selection and customization options.

• Basic Math Skills: For accurate pricing, discounts, and order calculations.

• Problem-Solving: Ability to address customer concerns and operational challenges effectively.

📝 Enhancement Note: The emphasis on "basic" skills suggests that comprehensive training will be provided for specific framing techniques and equipment. The "0-2 years" experience level is further reinforced by the "basic" requirement for computer and measuring skills, positioning this as an entry-level opportunity for individuals with a willingness to learn.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be mandatory for this entry-level role, candidates who have examples of custom framing projects, design work, or visual merchandising displays can significantly enhance their application.

• Demonstrate an understanding of the framing process, from customer consultation to final product delivery.

• Showcase an ability to translate creative ideas into practical, customer-ready solutions.

Process Documentation:

• Candidates should be prepared to discuss their understanding of retail operational processes, including customer service workflows, sales transaction procedures, and inventory management.

• Familiarity with or a demonstrated ability to learn and follow Standard Operating Procedures (SOPs) is crucial.

• An understanding of how to maintain a clean, organized, and safe work environment is essential.

📝 Enhancement Note: For an entry-level retail role, "portfolio" is interpreted more broadly to include any tangible evidence of relevant skills, such as photos of past creative projects, examples of problem-solving approaches, or descriptions of how they've applied customer service or sales techniques.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available, reflecting a commitment to employee well-being.

• Paid Time Off (PTO): Accrued PTO for part-time team members to support work-life balance.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, ideal for individuals passionate about arts and crafts.

• Other Benefits: Potential for additional benefits as outlined by The Michaels Companies Inc.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, but typically range from 15-25 hours per week. The role requires flexibility to work nights, weekends, and early mornings, as is common in retail environments.

📝 Enhancement Note: Salary is estimated based on regional retail benchmarks for part-time roles and the specific location of Sarasota, FL. Benefits are confirmed from the provided text and are typical for a large retail organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts, Crafts, and Home Décor Retail. Michaels is a leading destination for creative supplies and custom framing in North America.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada, employing a significant number of individuals. This indicates a large, established retail organization with structured processes.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and established operational frameworks.

Team Structure:

• The Custom Framing department is typically integrated within the broader store team, often with a dedicated Framer or Framing Specialist.

• This role likely reports to the Store Manager or an Assistant Store Manager, with potential for direct supervision by a Framing Department Lead if present.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and delivering personalized solutions (Elevated ABC Deliver).

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for operational consistency, safety, and compliance.

• Efficiency Focus: Participation in truck unloads, stocking, and maintaining store standards to ensure a smooth and efficient retail operation.

• Data-Driven Merchandising: Utilizing directed replenishment and SISO principles to maintain optimal stock levels and product presentation.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer service, and operational efficiency within a structured retail framework. The "Elevated ABC Deliver" methodology is a key element of their sales approach.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as an entry-level position within the retail operations spectrum, specifically focused on customer service and a specialized craft (framing). It's a foundational role for individuals looking to gain experience in retail environments.

Reporting Structure: The PT Framer typically reports to the Store Manager or Assistant Store Manager, indicating a clear line of authority within the store hierarchy.

Operations Impact: The role directly impacts store revenue through custom framing sales and contributes to overall store profitability by maintaining merchandising standards, supporting inventory, and ensuring efficient operations. Positive customer interactions and quality framing services enhance customer loyalty and repeat business.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled Custom Framer, mastering various techniques, materials, and design principles.

• Retail Advancement: Potential to move into roles such as Framing Department Lead, Assistant Store Manager, or Store Manager within Michaels, leveraging gained retail operational and leadership experience.

• Cross-Functional Learning: Exposure to various aspects of retail operations, including merchandising, inventory, customer service, and sales, which can broaden skill sets.

• Continuous Learning: Access to company training programs and resources to enhance both framing expertise and general retail management skills.

📝 Enhancement Note: Growth potential within Michaels for this role involves deepening expertise in custom framing or transitioning into broader retail management responsibilities. The company's size offers numerous avenues for career progression.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing shop within the store.

Office Location(s): Sarasota, FL (specifically at 127 N Cattleman Rd). This is a specific physical location requiring on-site presence.

Workspace Context:

• Customer Interaction: The environment is highly customer-facing, requiring constant interaction and engagement.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and basic computer systems for order processing and inventory.

• Team Interaction: Opportunities to collaborate with other store associates on daily tasks, customer support, and operational initiatives. The framing shop may offer a more focused work area, while general store duties require broader team engagement.

Work Schedule:

• The schedule is part-time and requires flexibility to work nights, weekends, and early mornings. This is typical for retail operations and allows for coverage during peak shopping hours.

📝 Enhancement Note: The work environment is dynamic and fast-paced, characteristic of a retail setting. The framing shop offers a specific technical workspace, while the broader store environment demands adaptability and customer focus.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your application and resume for basic qualifications and alignment with the role.

• In-Person Interview: Expect a conversation with the Store Manager or Assistant Store Manager. This will likely cover:

  • Your customer service philosophy and experience.
  • Your understanding of sales and how you approach customer needs.
  • Your comfort level with hands-on tasks, including operating equipment and measuring.
  • Your availability and flexibility regarding work hours.
  • Situational questions to assess problem-solving and teamwork skills.

• Skills Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss your approach to a framing project scenario.

• Final Interview/Offer: If successful, you'll receive a job offer.

Portfolio Review Tips:

• Framing Examples: If you have photos of custom framing projects you've completed (even for personal use or friends/family), bring them or be prepared to describe them. Highlight complexity, materials used, and customer satisfaction.

• Design Concepts: Be ready to discuss design principles related to framing, matting, and aesthetics.

• Problem-Solving Scenarios: Prepare to talk about situations where you encountered a customer challenge and how you resolved it, especially related to custom orders or product needs.

• Work Ethic: Emphasize your reliability, attention to detail, and willingness to learn and follow procedures.

Challenge Preparation:

• Be prepared for questions about how you would handle a difficult customer, a complex framing request, or how you would ensure accuracy in measurements and order details.

• Understand the importance of safety protocols in a retail and workshop environment.

• Show enthusiasm for the creative aspects of the role and a commitment to exceptional customer service.

📝 Enhancement Note: For an entry-level role, the "portfolio" is less about formal documents and more about demonstrating practical skills, customer service aptitude, and a passion for the product. The interview will likely assess these qualities through conversation and situational questions.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutters, mat cutters, framing tools (e.g., staple guns, joiners), heat presses.

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Basic Measuring Tools: Tape measures, rulers, calipers.

• Computer Systems: For accessing company portals, training modules, potentially inventory management software.

Analytics & Reporting:

• While not directly managing analytics, understanding basic sales metrics and inventory reports relevant to the framing department would be beneficial.

CRM & Automation:

• The POS system likely has basic CRM capabilities for tracking customer orders and history.

• Understanding of Omni-channel processes implies interaction with systems that manage online and in-store orders.

📝 Enhancement Note: The technology stack is primarily focused on operational tools for retail sales, inventory, and the specific craft of custom framing, rather than complex data analytics platforms.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels values fueling the joy of creativity. This role is central to helping customers bring their artistic visions to life through custom framing.

• Customer Focus: Prioritizing customer needs, building relationships, and delivering solutions that exceed expectations is paramount.

• Teamwork & Respect: Working collaboratively with fellow team members, maintaining a positive and respectful environment, and supporting company-wide initiatives.

• Integrity & Accountability: Adhering to SOPs, maintaining high standards of quality, and taking ownership of responsibilities.

• Excellence: Striving for quality in both product (framing) and service delivery.

Collaboration Style:

• Cross-functional Support: Team members are expected to support each other across different store functions, from sales floor to stock room.

• Process-Oriented: A collaborative approach to ensuring SOPs are followed and operational efficiency is maintained.

• Feedback Exchange: Openness to feedback regarding customer interactions, operational processes, and framing quality.

📝 Enhancement Note: The company culture encourages a blend of individual creativity and team-based operational execution, with a strong emphasis on customer satisfaction and adherence to established procedures.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer interactions, custom framing production, and general store duties simultaneously.

• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes with tight deadlines or budget constraints.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with tools that require dexterity.

• Learning Curve: Mastering framing equipment, techniques, and company-specific sales methodologies.

Learning & Development Opportunities:

• Framing Mastery: In-depth training on custom framing techniques, materials, design, and operational best practices.

• Retail Operations: Gaining comprehensive experience in sales, merchandising, inventory management, and customer service within a leading retail organization.

• Sales Skills: Developing consultative selling techniques and customer relationship management through the "Elevated ABC Deliver" program.

• Career Pathing: Opportunities to explore advancement within Michaels stores, potentially into leadership roles or specialized departments.

📝 Enhancement Note: This role presents opportunities to develop highly specialized craft skills alongside broad retail operational competence, offering a solid foundation for a career in retail.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. How would you approach a customer looking for a unique framing solution for a sentimental item?"

• Sales Approach: "How would you introduce the custom framing services to a customer browsing the ready-made frames? What questions would you ask to understand their needs?"

• Problem-Solving: "Imagine a customer is unhappy with a framing order. How would you handle the situation to ensure their satisfaction and uphold company policy?"

• Technical/Process: "What is your understanding of precision in measuring and cutting? How would you ensure accuracy in a framing order?"

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the Custom Framing department?"

• "What do you know about Michaels' commitment to creativity and customer experience?"

Portfolio Presentation Strategy:

• If you have examples of framing or design work, be prepared to briefly explain the project, your role, the materials used, and the outcome.

• Focus on demonstrating attention to detail, creativity, and customer-centric problem-solving.

• Showcase your ability to articulate your thought process and the value you bring to customers.

📝 Enhancement Note: The interview will assess your customer service skills, sales aptitude, attention to detail, and enthusiasm for the creative aspects of the role. Be ready to provide specific examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on craft experience. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Contributed to Y% increase in framing sales").

• Portfolio Preparation: Gather any visual examples of custom framing, art projects, or displays you've created. Be prepared to discuss your process and the skills involved.

• Interview Practice: Rehearse answers to common retail interview questions focusing on customer service, sales, problem-solving, and teamwork. Practice articulating your understanding of the framing process.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.