RPA Developer (Blue Prism & UI Path) at Sun Life

📍 Job Overview

Job Title: RPA Developer (Blue Prism & UI Path)

Company: Sun Life

Location: Gurugram, Haryana, India

Job Type: FULL_TIME

Category: IT - Application Development / Automation Engineering

Date Posted: 2026-05-30

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

This role is integral to the IT Application Development and Automation Engineering function, focusing on Robotic Process Automation (RPA) solutions.
Key responsibilities involve the development, deployment, and ongoing support of RPA bots, ensuring operational efficiency and stability within the Sun Life Global Solutions (SLGS) technology landscape.
The position requires a strong understanding of RPA platforms like Blue Prism and UiPath, alongside proficiency in supporting technologies and processes critical for production environments.
Success in this role contributes directly to Sun Life's digital transformation initiatives by enhancing operational efficiency and enabling business strategy through automation.

📝 Enhancement Note: While the provided title is "RPA Developer," the detailed responsibilities lean heavily into "RPA Support Engineer" or "RPA Operations Specialist." The role encompasses both development of enhancements and critical day-to-day production support, monitoring, and troubleshooting. This hybrid nature is common in operations-focused roles within IT.

📈 Primary Responsibilities

Provide comprehensive daily production support and monitoring for RPA bots (digital workers) using tools like CTWO or Blue Prism control room, ensuring optimal performance and adherence to Service Level Agreements (SLAs).
Conduct thorough root cause analysis (RCA) for production issues, implement necessary fixes, and document findings to prevent recurrence, taking ownership of complex support challenges.
Maintain and monitor production and development RPA environments, ensuring stability, security, and scalability to accommodate current and future automation pipelines.
Manage and update bot credentials securely, adhering to Logical Access Security Directives, and collaborate with IT security teams.
Identify and implement enhancements to automation monitoring capabilities, integrating RPA platforms with the company’s standard monitoring tools for proactive issue detection.
Coordinate with business partners and stakeholders for seamless bot deployments in production, following the established automation lifecycle and deployment governance.
Proactively manage system and business changes that may impact automated processes, ensuring smooth transitions and minimal disruption to production operations.
Assess and estimate the effort required for automation enhancements requested by business partners, and effectively implement approved improvements.
Define and recommend strategic enhancements to existing production support processes and procedures to improve efficiency and elevate end-user experience.
Support weekly RPA environment maintenance, including server patching, to address vulnerabilities and maintain a secure operational infrastructure.
Participate in assigned shift schedules and provide on-call support as per the team's rotation, ensuring 24/7 operational coverage for critical automations.
Develop, maintain, and improve departmental processes and documentation, leveraging RPA best practices and continuously updating the production support knowledge base for clarity and accuracy.
Foster and manage effective relationships with multiple stakeholders and business partners, ensuring clear communication and alignment on automation initiatives.
Apply sound risk management principles, identifying and proactively addressing potential risks within the automation environments.
Conduct regular audit and compliance reviews to ensure adherence to established standards, processes, policies, and procedures, including periodic access reviews.
Inform stakeholders promptly and professionally about changes, outages, or issues related to their automations.
Deliver actionable insights and recommendations to leadership based on findings from complex issues to drive continuous improvement in RPA operations.
Contribute to the development of the RPA Operations and Support roadmap, leading or supporting key operational initiatives.

📝 Enhancement Note: The responsibilities clearly indicate a role that balances development of enhancements with critical operational support and process improvement. This dual focus is essential for maintaining and scaling an RPA program effectively. The emphasis on SLAs, RCA, security, and stakeholder management highlights the operational rigor expected.

🎓 Skills & Qualifications

Education:

Experience:

5-8 years of progressive experience in Robotic Process Automation (RPA) Development and Production Support.
Minimum of 3 years of hands-on experience with core RPA technologies, specifically including Blue Prism and/or UiPath. Experience with Power Platforms is also highly valued.

Required Skills:

RPA Platform Expertise: Proficient in Blue Prism and/or UiPath development, deployment, and troubleshooting.
Production Support & Monitoring: Experience providing day-to-day support for live RPA processes, including monitoring, triage, and incident management.
Root Cause Analysis (RCA): Ability to perform thorough RCA for technical issues and implement effective solutions.
Scripting & Programming: Basic to intermediate proficiency in MS SQL scripting, VBA, Python, C#, JSON, and/or PowerShell for automation enhancements and integrations.
Orchestration & Management: Experience in orchestrating and managing unattended bots running concurrently.
Process Documentation: Strong skills in developing and maintaining clear, accurate, and audience-appropriate process documentation and knowledge base articles.
Stakeholder Management: Ability to effectively coordinate with and manage expectations of various business and IT stakeholders.
Problem-Solving: Excellent analytical and problem-solving skills to address complex technical and operational challenges.

Preferred Skills:

Process Reengineering: Proven ability to analyze and optimize business processes for automation suitability and efficiency gains.
Orchestration Tools: In-depth experience with RPA orchestration tools (e.g., Blue Prism Control Room, UiPath Orchestrator) for managing bot lifecycles and schedules.
Monitoring & Logging Tools: Experience with tools like Splunk and ServiceNow for monitoring, logging, and incident management.
Collaboration Platforms: Familiarity with Confluence for documentation and JIRA for issue tracking and project management.
Data Visualization: Experience with tools like Tableau for reporting on RPA performance and impact.
Logical Access Security: Understanding of security protocols and best practices for managing bot credentials and access.
Agile Methodologies: Familiarity with Agile development and support methodologies.

📝 Enhancement Note: The required experience level (5-8 years) and specific RPA technology requirements (Blue Prism, UiPath) suggest a mid-to-senior level role. The emphasis on support, monitoring, and RCA, alongside development of enhancements, positions this as a crucial operational role within the automation team.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

RPA Project Case Studies: Showcase end-to-end RPA project implementations, detailing the business problem, automation solution designed, development process, testing, deployment, and quantifiable results (e.g., time saved, error reduction, cost savings).
Support & Maintenance Examples: Include documentation or descriptions of how you’ve handled production support, including examples of RCA, issue resolution, and proactive monitoring strategies for live automations.
Process Improvement Documentation: Present examples of process reengineering efforts that led to enhanced automation efficiency or scalability.
Technical Documentation: Provide samples of technical design documents (TDDs), solution design documents (SDDs), and user guides developed for RPA solutions.

Process Documentation:

Workflow Design & Optimization: Demonstrate ability to document complex business processes and design efficient, scalable RPA workflows.
Implementation & Automation Methods: Showcase understanding of best practices for bot development, testing, and deployment within a governed lifecycle.
Measurement & Performance Analysis: Evidence of creating reports or dashboards to track bot performance, operational metrics, and ROI.

📝 Enhancement Note: For an RPA Developer role with significant support responsibilities, a portfolio demonstrating not just development skills but also operational acumen is crucial. This includes evidence of handling production issues, process optimization, and secure credential management.

💵 Compensation & Benefits

Salary Range:

Benefits:

Comprehensive Health Insurance: Including medical, dental, and vision coverage for employees and eligible dependents.
Retirement Savings Plan: Contributions to provident fund or similar retirement savings schemes.
Paid Time Off: Generous annual leave, sick leave, and public holidays.
Professional Development: Opportunities for certifications, training programs, and workshops in RPA and related technologies.
Employee Assistance Program (EAP): Confidential counseling and support services for personal and work-related challenges.
Wellness Programs: Initiatives focused on employee health, well-being, and work-life balance.

Working Hours:

Standard full-time working hours are typically 40 hours per week.
The role requires participation in assigned shift schedules and on-call support, indicating a need for flexibility to ensure continuous operational coverage for critical RPA processes.

📝 Enhancement Note: The salary range is an estimate based on market data for IT roles with similar experience and specialization in Gurugram, India. Actual compensation will be determined by the candidate's qualifications, experience, and the company's compensation structure. Benefits are standard for a large financial services organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Insurance, Wealth Management, Asset Management)

Sun Life operates within the highly regulated and competitive financial services sector. This industry demands a strong focus on data security, compliance, operational efficiency, and client trust. The emphasis on digital transformation and RPA within SLGS highlights a forward-thinking approach to leveraging technology for competitive advantage and improved client experiences.

Company Size: Large Enterprise (Global presence with over 1100+ engineers at SLGS alone, and a significant global workforce for Sun Life)

As part of a large, established global organization, Sun Life offers stability and extensive resources. The SLGS division, with its focus on technology and business services, is described as a "young, bustling organization" with a high percentage of Gen Y employees, suggesting a dynamic and modern work environment within a larger corporate structure. This combination offers opportunities for both structured career paths and innovative project work.

Founded: 1865 (Sun Life)

Team Structure:

The RPA Developer will likely be part of the Sun Life Global Solutions (SLGS) technology team, specifically within the digital competencies group focused on RPA.
This team is expected to be highly collaborative, working closely with business partners across various Sun Life divisions globally.

Methodology:

Data-Driven Insights: Sun Life and SLGS emphasize using data analytics and insights to drive business strategy and decision-making, a core principle for operations roles.
Process Optimization: The company's focus on "enhancing operational and value-chain efficiency" and "building new business models" points to a culture that values continuous process improvement and optimization.
Automation & Digital Transformation: A strong commitment to leveraging the latest technologies, including RPA, cloud, mobile, and AI, to achieve digital transformation goals.

Company Website: https://www.sunlife.com/ (Global) and likely an internal portal for SLGS.

📝 Enhancement Note: The context provided highlights a blend of a well-established financial institution with a dynamic, technology-focused global solutions arm. This means candidates can expect a structured environment with opportunities for innovation in areas like RPA.

📈 Career & Growth Analysis

Operations Career Level: Specialist / Mid-to-Senior Level RPA Developer

Reporting Structure:

The RPA Developer will likely report to an RPA Operations Lead, Automation Manager, or a similar IT leadership role within the SLGS technology division.

Operations Impact:

The primary impact of this role is on enhancing operational efficiency, reducing manual effort, minimizing errors, and improving turnaround times for business processes through automation.

Growth Opportunities:

RPA Specialization: Deepen expertise in Blue Prism and UiPath, potentially becoming a subject matter expert (SME) in specific RPA modules or advanced features.
Automation COE Leadership: Progress into roles such as Senior RPA Developer, RPA Architect, or lead within the Automation Center of Excellence, managing projects and strategy.
Broader Automation Technologies: Expand skill set into other automation domains like AI, ML, or business process management (BPM) tools.
IT Operations Management: Transition into broader IT operations roles, leveraging experience in monitoring, support, and process improvement.
Cross-Functional Roles: Move into roles focused on business analysis for automation, solution design, or project management within the digital transformation space.

📝 Enhancement Note: The role offers a clear path for specialization within RPA and a potential springboard into broader IT operations or automation leadership roles, aligning with the company's digital transformation focus.

🌐 Work Environment

Office Type: On-site, within a corporate office setting.

Office Location(s):

Workspace Context:

Collaborative Environment: Expect to work in an office space designed for team collaboration, with meeting rooms, shared workstations, and common areas. Direct interaction with team members and stakeholders will be a key aspect.
Operations Tools & Technology: Access to a robust IT infrastructure, including high-performance workstations, secure network access, and the necessary software licenses for RPA development, monitoring, and support tools.
Team Interaction: Opportunities for daily interaction with the RPA development and support team, as well as cross-functional engagement with business units and other IT departments.

Work Schedule:

Full-time, typically 40 hours per week.
The requirement for assigned shifts and on-call support indicates a flexible approach to working hours to ensure continuous coverage for production environments, especially for a global organization.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration and access to dedicated office resources, which can be beneficial for hands-on technical work and team cohesion in operations roles.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.
Technical Interview(s): In-depth discussions covering RPA concepts, specific platform knowledge (Blue Prism, UiPath), troubleshooting scenarios, and scripting proficiency. Expect technical questions related to production support and RCA.
Case Study/Practical Assessment: A potential hands-on exercise or a detailed discussion of a past RPA project, focusing on problem-solving, solution design, and implementation details relevant to production support and enhancements.
Managerial Interview: Discussion with the hiring manager to assess leadership potential, team fit, approach to challenges, and understanding of the role's strategic importance.
Final Round: May involve a panel interview or discussion with senior stakeholders to confirm suitability.

Portfolio Review Tips:

Focus on Impact: For each project in your portfolio, clearly articulate the business problem, the automation solution, your specific role, and the quantifiable business impact (e.g., percentage of time saved, error rate reduction, ROI).
Showcase Support Experience: Include examples of how you've managed production issues, conducted RCAs, and implemented fixes or enhancements that improved bot stability or performance.
Document Technical Design: Present clear technical design documents (TDDs) and solution design documents (SDDs) that demonstrate your understanding of best practices in RPA development and deployment.
Highlight Collaboration: Be prepared to discuss how you collaborated with business partners, stakeholders, and other IT teams throughout the project lifecycle, especially during support and enhancement phases.
Tailor to the Role: Emphasize your experience with Blue Prism and UiPath, and highlight any experience with the supporting tools mentioned (Confluence, JIRA, ServiceNow, Splunk, Tableau).

Challenge Preparation:

Troubleshooting Scenarios: Prepare to discuss common RPA issues (e.g., application changes, environment instability, credential failures) and your methodical approach to resolving them.
Process Optimization: Be ready to explain how you would analyze a manual process for automation potential and identify areas for improvement within an existing automation.
Security & Compliance: Understand the importance of secure credential management and compliance in an RPA environment. Be prepared to discuss how you ensure these aspects.
RPA Lifecycle: Demonstrate knowledge of the end-to-end RPA lifecycle, from process identification and design to development, testing, deployment, and ongoing support.

📝 Enhancement Note: The emphasis on production support and RCA in the responsibilities suggests that interviewers will probe deeply into how candidates handle live environments and resolve critical issues, in addition to their development capabilities.

🛠 Tools & Technology Stack

Primary Tools:

RPA Platforms: Blue Prism, UiPath (required expertise), Power Platforms (preferred).
Scripting & Programming Languages: MS SQL Scripting, VBA, Python, C#, JSON, PowerShell (basic experience required).

Analytics & Reporting:

Monitoring Tools: Splunk (in-depth experience preferred).
Dashboarding: Tableau (in-depth experience preferred).
Service Management: ServiceNow (in-depth experience preferred) for incident tracking and workflow management.

CRM & Automation:

Collaboration & Project Management: Confluence (in-depth experience preferred) for documentation, JIRA (in-depth experience preferred) for issue tracking and backlog management.
Control Rooms: Blue Prism Control Room, UiPath Orchestrator (essential for managing unattended bots).

📝 Enhancement Note: Proficiency with the specified RPA platforms and supporting tools is critical. The "in-depth experience" preference for tools like Confluence, JIRA, ServiceNow, Splunk, and Tableau indicates that candidates who can leverage these tools for efficient operations and reporting will have a significant advantage.

👥 Team Culture & Values

Operations Values:

Efficiency & Optimization: A strong drive to identify and implement process improvements that enhance operational efficiency and reduce manual effort.
Reliability & Stability: Commitment to ensuring the consistent and stable operation of RPA bots and environments, minimizing downtime and disruptions.
Data-Driven Decision Making: Utilizing data from monitoring and reporting tools to inform decisions, troubleshoot issues, and demonstrate the value of automation.
Collaboration & Communication: Valuing teamwork and open communication with colleagues, business partners, and stakeholders to achieve shared goals.
Security & Compliance: Adhering strictly to security protocols and compliance standards to protect sensitive data and maintain regulatory adherence.

Collaboration Style:

Cross-Functional Integration: Actively engaging with business units, IT infrastructure, security teams, and other automation specialists to ensure seamless operation and successful implementation of RPA solutions.
Process Review Culture: Participating in regular reviews of existing processes and automations to identify opportunities for enhancement and continuous improvement.
Knowledge Sharing: Proactively sharing knowledge, best practices, and lessons learned with team members to foster collective growth and expertise.

📝 Enhancement Note: The culture emphasizes a blend of technical excellence in RPA with a strong operational mindset focused on efficiency, reliability, and collaboration, aligned with Sun Life's broader goals of digital transformation and client service.

⚡ Challenges & Growth Opportunities

Challenges:

Maintaining Production Stability: Ensuring the continuous and reliable operation of a growing number of RPA bots in a complex, dynamic environment.
Managing Application Changes: Adapting automations to frequent changes in underlying applications, which can cause bots to break.
Scaling RPA Operations: Effectively scaling the RPA program to meet increasing business demand while maintaining quality and control.
Cross-Functional Alignment: Navigating diverse stakeholder needs and priorities across different business units and IT functions.
Staying Current with Technology: Keeping pace with the rapid evolution of RPA technologies and related automation tools.

Learning & Development Opportunities:

Advanced RPA Certifications: Pursuing higher-level certifications in Blue Prism and UiPath, or exploring other automation platforms.
Cloud & DevOps for RPA: Learning how to integrate RPA with cloud infrastructure and DevOps practices for more robust deployment and management.
AI/ML Integration: Developing skills in integrating RPA with Artificial Intelligence and Machine Learning models for more sophisticated automation solutions.
Process Improvement Methodologies: Gaining deeper knowledge in methodologies like Lean or Six Sigma to enhance process reengineering skills.
Leadership Development: Opportunities to take on project lead roles, mentor junior developers, or contribute to strategic planning within the automation team.

📝 Enhancement Note: This role presents exciting opportunities to tackle complex operational challenges within a growing automation landscape, with ample pathways for professional development and skill expansion.

💡 Interview Preparation

Strategy Questions:

"Describe a critical production issue you encountered with an RPA bot. How did you approach troubleshooting, what was the root cause, and what steps did you take to resolve it and prevent recurrence?" (Focus on your RCA process, technical skills, and problem-solving methodology.)
"How do you ensure the security of bot credentials and access in an RPA environment?" (Highlight your understanding of security best practices and compliance.)

Company & Culture Questions:

"What do you know about Sun Life's digital transformation initiatives, and how do you see RPA contributing to them?" (Research Sun Life's recent news and digital strategy.)
"How do you prioritize support requests when multiple critical issues arise simultaneously?" (Demonstrate your ability to manage competing demands and communicate effectively.)

Portfolio Presentation Strategy:

Quantify Impact: For each project, have clear metrics ready (e.g., "Reduced processing time by 70%", "Eliminated X hours of manual work per week", "Achieved Y% ROI within Z months").
Technical Detail: Be prepared to discuss the technical design, challenges faced during development, and the specific features of Blue Prism or UiPath you utilized.
Support Scenarios: If possible, include a case study or example of how you managed a production issue or enhancement for a previously developed bot.
Concise Storytelling: Structure your presentations around the problem-solution-result framework, keeping it engaging and focused on your contributions and the outcomes.

📝 Enhancement Note: Interviews will likely assess both technical depth in RPA development and support, as well as the candidate's ability to operate effectively within a corporate environment, manage risks, and drive operational improvements.

📌 Application Steps

To apply for this operations position:

Submit your application through the provided career portal link on the Sun Life Workday system.
Tailor Your Resume: Highlight your experience with Blue Prism and UiPath, specific production support achievements, RCA examples, and any experience with the preferred tools (Confluence, JIRA, ServiceNow, Splunk, Tableau). Quantify your accomplishments whenever possible.
Prepare Your Portfolio: Gather 2-3 strong case studies showcasing your RPA development and support experience. Focus on projects where you delivered significant business value, resolved complex issues, or improved operational efficiency.
Practice Interview Questions: Rehearse answers to common RPA technical and behavioral questions, particularly those related to production support, troubleshooting, and stakeholder collaboration.
Research Sun Life: Understand Sun Life's business, its position in the financial services market, and its focus on digital transformation and automation. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

RPA Developer (Blue Prism & UI Path)