RPA Developer (Blue Prism & UI Path) at Sun Life

📍 Job Overview

Job Title: RPA Developer (Blue Prism & UI Path)

Company: Sun Life

Location: Gurugram, Haryana, India

Job Type: Full-Time

Category: Automation & Operations Technology

Date Posted: May 30, 2026

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

This role is critical for the operational efficiency and stability of Sun Life's Robotic Process Automation (RPA) initiatives, focusing on the development, deployment, and ongoing support of automated processes.
The RPA Developer will be instrumental in ensuring the seamless execution of digital workers (bots) and proactively identifying and resolving issues to maintain high availability and performance.
A key aspect of this role involves implementing approved enhancements and contributing to the continuous improvement of automation solutions within a dynamic global financial services environment.
This position requires a strong blend of technical RPA development skills, robust production support experience, and a deep understanding of automation lifecycle management and governance.

📝 Enhancement Note: The job title "RPA Developer" and the specified tools (Blue Prism, UiPath) clearly place this role within the GTM Operations and IT Operations domain, with a strong emphasis on process automation and efficiency. The description highlights production support and environment maintenance, indicating a significant operations component beyond pure development.

📈 Primary Responsibilities

Provide day-to-day production support for RPA environments and digital workers (bots), ensuring continuous operation and performance utilizing tools like CTWO or Blue Prism control room.
Conduct thorough root cause analysis (RCA) for production issues, implement fixes, and document findings to prevent recurrence, minimizing business disruption.
Maintain and monitor production and development RPA environments to ensure stability, capacity, and scalability aligned with project pipelines and business needs.
Manage and update bot credentials securely, adhering strictly to Logical Access Security Directives.
Identify and implement configuration changes in RPA platforms to integrate with company-standard monitoring tools, enhancing automation monitoring capabilities.
Ensure all operational and daily support activities are completed within defined Service Level Agreement (SLA) requirements.
Coordinate with various stakeholders for bot deployments in production, adhering to the established automation lifecycle and deployment governance framework.
Proactively manage system and business change impacts on automated processes, collaborating with business partners to ensure seamless transitions and minimize production disruptions.
Define and estimate effort for automation enhancement requests from business partners, and implement approved improvements.
Recommend and implement enhancements to existing production support processes and procedures to boost efficiency and elevate end-user experience.
Support weekly RPA environment maintenance, including server patching, to address vulnerabilities.
Participate in assigned shift schedules and provide on-call support as per the team's rotation.
Develop, improve, and maintain departmental processes and documentation, leveraging best practices and continuously updating the production support knowledge base.
Cultivate and manage effective relationships with multiple stakeholders and business partners, ensuring clear and professional communication.
Apply sound risk management principles, identifying, raising, and proactively addressing potential risks within automation environments.
Perform regular audit and compliance reviews to ensure adherence to established standards, processes, policies, and procedures.
Keep stakeholders informed about changes, outages, and issues related to their automations in a timely and professional manner.
Deliver findings and actionable insights to leadership to drive change and improvement in complex operational issues.
Contribute to the development of the RPA Operations and Support roadmap and lead or support key Operations initiatives.
Identify opportunities and assist in the creation of agents for Agentic AI solutions.

📝 Enhancement Note: The responsibilities clearly indicate a role focused on the operational support and maintenance of automation solutions, directly impacting business process efficiency. This goes beyond traditional development and emphasizes the "operations" aspect of the role, aligning with GTM and IT Operations functions.

🎓 Skills & Qualifications

Education:

Experience:

5-8 years of dedicated experience in Robotic Process Automation (RPA) Development and Support.
3+ years of hands-on experience with core RPA technologies, specifically Blue Prism and UiPath.

Required Skills:

Proficiency in RPA platforms: Blue Prism, UiPath.
Strong experience with production support, monitoring, and troubleshooting of automated processes.
In-depth experience with IT Service Management and collaboration tools: Confluence, JIRA, ServiceNow, Splunk, Tableau.
Foundational knowledge of scripting and programming languages: MS SQL scripting, VBA, Python, C#, JSON, PowerShell.
Experience managing and orchestrating unattended bots running concurrently.
Detail-oriented with excellent analytical and problem-solving skills.
Proven ability to learn and manage multiple priorities in a dynamic work environment.
Strong interpersonal and teamwork skills, with the ability to build relationships across different teams and expertise levels.

Preferred Skills:

Experience with Power Platforms.
Exposure to Agentic AI solutions and implementation.
Familiarity with CTWO or similar control room/monitoring tools for RPA.
Understanding of Logical Access Security principles.
Experience in defining and implementing automation lifecycle and deployment governance.

📝 Enhancement Note: The emphasis on specific RPA tools, IT service management platforms (JIRA, ServiceNow), scripting languages, and production support responsibilities clearly defines the technical and operational skill set required for this role. The explicit mention of "process reengineering" and "end-to-end RPA projects" points towards a need for operational process improvement capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

Demonstrations of successfully developed and deployed RPA solutions using Blue Prism and/or UiPath, showcasing end-to-end automation lifecycles.
Case studies detailing process reengineering efforts that led to efficiency gains or cost reductions through automation.
Examples of production support scenarios, including root cause analysis documentation and resolution strategies for complex issues.

Process Documentation:

Examples of clear and comprehensive process design documents (PDDs) and solution design documents (SDDs) for RPA projects.
Documentation illustrating how automation monitoring capabilities were enhanced or integrated with standard IT monitoring tools.
Samples of operational runbooks, knowledge base articles, and support documentation for RPA processes.
Documentation related to change management and impact analysis for system or business process modifications affecting automations.

📝 Enhancement Note: For an RPA Developer role with a strong support component, a portfolio demonstrating not just development but also operational management, troubleshooting, and process improvement is crucial. This section guides candidates on what evidence of their operational capabilities would be most impactful.

💵 Compensation & Benefits

Salary Range:

Estimated Range: INR 10,00,000 - INR 20,00,000 per annum.
Methodology: This estimate is based on industry benchmarks for RPA Developers with 5-10 years of experience in Gurugram, India. Factors considered include the demand for RPA skills, the specific technologies (Blue Prism, UiPath), the responsibilities involving production support and environment management, and the financial services industry context. The range accounts for variations in specific experience, skill depth, and the candidate's negotiation.

Benefits:

Comprehensive health and wellness programs, aligning with Sun Life's focus on healthier lives.
Retirement and financial security planning benefits, reflecting the core business of Sun Life.
Opportunities for professional development and continuous learning in cutting-edge technologies like Agentic AI and advanced RPA.
Access to a global network of professionals and diverse career opportunities within Sun Life.

Working Hours:

Standard 40-hour work week, with potential for extended hours or on-call support to address critical production issues and meet operational demands. Flexibility may be offered based on team needs and individual performance.

📝 Enhancement Note: Salary figures for India are provided in INR. The range is determined by considering the experience level, specific skill set, and the sector (financial services), which typically offers competitive compensation for specialized IT roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Insurance, Wealth Management, Investments, Financial Advice). Sun Life is a leading global financial services company with a strong history and a commitment to helping clients achieve lifetime financial security and live healthier lives.

Company Size: Large Enterprise (Sun Life has a significant global presence, with Sun Life Global Solutions (SLGS) being a substantial technology and business services hub). SLGS alone has over 1100 engineers.

Founded: 1865 (Sun Life). SLGS was started in 2006. This long history provides a stable foundation, while the younger SLGS entity fosters a dynamic, innovative environment.

Team Structure:

The RPA Developer will likely be part of the Sun Life Global Solutions (SLGS) technology division, specifically within a Digital Transformation or IT Operations team focused on automation.
The team structure within SLGS is described as "young, bustling," with 75% of the workforce being Gen Y, suggesting a vibrant, collaborative, and fast-paced environment.

Methodology:

Sun Life emphasizes digital transformation, leveraging cloud, mobile, data analytics, visualization, and RPA.
The company follows established global standards, integrating closely with corporate functions and employing rigorous governance for automation lifecycles and deployments.
A data-driven approach is fundamental, with a focus on enhancing operational and value-chain efficiency and creating best-in-class experiences.

Company Website: https://www.sunlife.com/

📝 Enhancement Note: The company description highlights a blend of a long-standing, stable financial institution with a forward-thinking, technologically advanced global solutions arm. This context is important for understanding the operational environment and the expectations for professionals within it.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor, likely a mid-to-senior level RPA Developer. It requires a solid foundation in RPA development and significant experience in production support and environment management, indicating a move towards operational leadership within automation.

Reporting Structure: The RPA Developer will likely report to an RPA Operations Lead or a Manager within the Digital Solutions or IT Operations department at SLGS. They will work within a team of RPA specialists, support engineers, and potentially interact with business analysts and project managers.

Operations Impact: The role directly impacts operational efficiency by ensuring automated processes run smoothly, minimizing downtime, and implementing enhancements that improve business outcomes. Successful support and development contribute to cost savings, increased throughput, and improved client/employee experiences through reliable automation.

Growth Opportunities:

Specialization: Deepen expertise in advanced RPA features, explore specialized areas like Intelligent Automation, or gain certifications in Blue Prism/UiPath.
Agentic AI: Develop skills and contribute to the implementation of Agentic AI solutions, a key growth area mentioned in the job description.
Leadership: Transition into roles such as RPA Team Lead, Automation Support Manager, or lead key Operations initiatives and roadmap development.
Cross-functional: Move into broader IT Operations, Digital Transformation, or Business Process Improvement roles within Sun Life.
Technical Breadth: Expand technical skills into related areas like cloud technologies, advanced scripting, or data analytics.

📝 Enhancement Note: The job description explicitly mentions "Agentic AI" and contributing to the "RPA Operations and Support roadmap," indicating clear pathways for growth beyond core RPA development into more strategic and advanced automation areas.

🌐 Work Environment

Office Type: The role is based in Gurugram, Haryana, India, at Sun Life Global Solutions (SLGS). The description of SLGS as "young, bustling" and a "young, bustling organization" suggests a dynamic, modern office environment.

Office Location(s): Gurugram, Haryana, India. This location is a major business and technology hub in India.

Workspace Context:

The environment is described as collaborative, with expectations for building relationships across teams and different levels of expertise.
Access to modern technology and tools is implied, given the focus on digital transformation, cloud, data analytics, and RPA.
Opportunities for interaction with dynamic colleagues and leaders who "inspire and help you reach your potential" are highlighted.

Work Schedule: A standard 40-hour work week is typical, but the role's focus on production support and environment maintenance means there will be a need for flexibility, including potential shift work and on-call duties to ensure 24/7 operational support for critical automations.

📝 Enhancement Note: The "On-site" work arrangement is confirmed, and the description of SLGS as a "bustling" and "young" organization suggests a modern, collaborative, and potentially fast-paced office setting.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: HR or recruiter call to assess basic qualifications, experience alignment, and cultural fit.
Technical Interview(s): In-depth discussions focusing on RPA development skills (Blue Prism, UiPath), production support experience, troubleshooting methodologies, and knowledge of related technologies (SQL, Python, scripting). Expect scenario-based questions.
Portfolio Review/Case Study: Presentation of past RPA projects, focusing on development, implementation, and most importantly, production support challenges and solutions. This may involve discussing process reengineering and operational improvements.
Hiring Manager Interview: Focus on leadership potential, problem-solving approach, team collaboration, and alignment with Sun Life's values and operational goals.
Final Round: Potentially with senior leadership or a panel for final assessment.

Portfolio Review Tips:

Showcase Support Expertise: Prioritize case studies that demonstrate your ability to troubleshoot complex production issues, conduct thorough root cause analysis, and implement effective fixes.
Quantify Impact: Whenever possible, use metrics to illustrate the impact of your work on efficiency, cost savings, error reduction, or improved processing times.
Detail Process Improvement: Highlight instances where you reengineered processes or improved existing automation support procedures.
Demonstrate Tool Proficiency: Be ready to discuss your hands-on experience with Blue Prism, UiPath, and relevant support tools like JIRA, ServiceNow, and Splunk.
Explain Governance: Be prepared to discuss your understanding and application of automation lifecycles, deployment governance, and security protocols.

Challenge Preparation:

Troubleshooting Scenarios: Practice diagnosing common RPA issues, thinking through potential causes, and outlining resolution steps.
Process Design/Enhancement: Be ready to discuss how you would approach enhancing an existing automated process or designing a new one, considering operational stability and scalability.
Technical Q&A: Brush up on SQL, Python, PowerShell, and other scripting languages mentioned, as you may be asked to write or interpret code snippets.

📝 Enhancement Note: Given the significant emphasis on production support and environment management, the interview process will likely heavily scrutinize candidates' problem-solving, troubleshooting, and operational resilience capabilities, not just their development skills.

🛠 Tools & Technology Stack

Primary Tools:

RPA Platforms: Blue Prism, UiPath (essential for development and production support).
Process Orchestration/Monitoring: CTWO, Blue Prism Control Room, or similar RPA control room/monitoring tools.
ITSM & Collaboration: JIRA (issue tracking, project management), Confluence (documentation), ServiceNow (service management, incident tracking), Splunk (log analysis, monitoring).
Data Visualization: Tableau (for reporting and performance dashboards).

Analytics & Reporting:

Tools for analyzing bot performance, processing times, error rates, and SLA adherence.

CRM & Automation:

While not explicitly a CRM role, understanding how RPA interacts with various business systems is key.
Exposure to Power Platforms is a plus.
Familiarity with scripting for automation: MS SQL, VBA, Python, C#, JSON, PowerShell.

📝 Enhancement Note: The listed tools are critical. Proficiency in Blue Prism and UiPath is a must. Experience with IT Service Management tools like ServiceNow and JIRA, along with monitoring tools like Splunk, is vital for the production support aspect of this role.

👥 Team Culture & Values

Operations Values:

Reliability & Stability: A core value is ensuring the continuous and stable operation of automated processes, minimizing downtime.
Efficiency & Optimization: Drive to continuously improve processes, enhance bot performance, and optimize operational procedures.
Security & Compliance: Adherence to strict security protocols (e.g., Logical Access Security) and compliance with company policies and procedures.
Collaboration & Teamwork: Working effectively with diverse teams, stakeholders, and business partners to achieve shared operational goals.
Problem-Solving & Proactiveness: A mindset focused on identifying, diagnosing, and proactively resolving issues before they impact operations.

Collaboration Style:

Cross-functional Integration: Close collaboration with business units to understand their needs, deploy automations, and manage change impacts.
IT & Security Partnership: Working with infrastructure, security, and application teams to ensure environment stability and compliance.
Knowledge Sharing: Contributing to a shared knowledge base and documentation, and actively participating in team discussions to resolve complex operational challenges.
Stakeholder Communication: Maintaining transparent and professional communication with all stakeholders regarding automation status, changes, and incidents.

📝 Enhancement Note: The emphasis on "production support," "environment maintenance," and "security" points to an operational culture that prioritizes stability, risk management, and adherence to established processes, while still valuing efficiency and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

Managing High Volume of Incidents: Effectively triaging, troubleshooting, and resolving a potentially large volume of production support tickets for numerous bots.
Ensuring Environment Stability: Maintaining the health and performance of complex RPA environments amidst system updates, patching, and increased bot usage.
Balancing Development & Support: Effectively managing time between implementing new enhancements and providing critical day-to-day production support.
Adapting to Evolving Technologies: Staying current with advancements in RPA, AI, and related technologies to support future automation initiatives.
Cross-functional Coordination: Navigating complex stakeholder relationships and coordinating changes across multiple departments and systems.

Learning & Development Opportunities:

Advanced RPA Skills: Deepen expertise in Blue Prism and UiPath, including advanced features, enterprise-level deployment, and integration patterns.
Agentic AI Specialization: Gain hands-on experience and training in Agentic AI solutions, a key emerging area for Sun Life.
Cloud & DevOps for RPA: Learn about integrating RPA with cloud platforms and adopting DevOps principles for automation lifecycle management.
Process Reengineering & Optimization: Develop advanced skills in analyzing and redesigning business processes for maximum automation benefit.
Leadership Development: Opportunities to lead projects, mentor junior team members, and contribute to strategic operational roadmaps.

📝 Enhancement Note: The explicit mention of Agentic AI and contributing to the "roadmap" signals clear growth opportunities beyond routine support and development, tapping into future-proofing skills and strategic impact.

💡 Interview Preparation

Strategy Questions:

"Describe a complex production issue you encountered with an RPA bot. How did you approach the root cause analysis, and what was the resolution?" (Focus on structured problem-solving and impact).
"How do you balance your time between developing new automation features and providing critical production support for existing bots?" (Assesses prioritization and operational focus).
"What steps do you take to ensure the stability and scalability of an RPA environment, especially when dealing with concurrent bot execution?" (Evaluates operational foresight).

Company & Culture Questions:

"Based on your understanding of Sun Life's mission and values, how would your approach to RPA operations align with them?" (Requires research into Sun Life's purpose-driven work and client focus).
"Describe your experience working in a dynamic, fast-paced environment like SLGS. How do you handle multiple priorities?" (Assesses adaptability and resilience).

Portfolio Presentation Strategy:

Structure: For each case study, clearly define the business problem, the automation solution implemented, the operational challenges faced (especially in support), your specific role and actions, the resolution, and the quantifiable business impact.
Focus on Support: Emphasize your troubleshooting methodology, RCA process, and any improvements made to support procedures or documentation.
Demonstrate Tool Usage: Be prepared to briefly show or describe how you used specific tools (Blue Prism, UiPath, JIRA, ServiceNow, Splunk) in your projects.
Be Ready for Technical Deep Dives: Anticipate questions about specific code, configurations, or architectural decisions within your presented projects.

📝 Enhancement Note: The interview preparation advice specifically targets the blend of development and production support required for this role, emphasizing operational resilience, problem-solving, and stakeholder collaboration.

📌 Application Steps

To apply for this operations position:

Submit your application through the provided link on the Sun Life careers portal.
Customize Your Resume: Tailor your resume to highlight specific experience with Blue Prism, UiPath, production support, root cause analysis, and any experience with IT Service Management tools (ServiceNow, JIRA). Quantify achievements where possible.
Prepare Your Portfolio: Select 2-3 key projects that best showcase your RPA development and, crucially, your production support and problem-solving capabilities. Prepare to discuss them in detail, focusing on challenges, solutions, and outcomes.
Research Sun Life: Understand Sun Life's business (insurance, wealth management), its mission ("Make Life Brighter"), and the role of SLGS in digital transformation. This will help in tailoring your answers and demonstrating cultural fit.
Practice Interview Questions: Rehearse answers to common technical, behavioral, and situational questions, particularly those related to automation support and troubleshooting.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

RPA Developer (Blue Prism & UI Path)