RPA Developer (Blue Prism & UI Path)

📍 Job Overview

Job Title: RPA Developer (Blue Prism & UI Path)

Company: Sun Life

Location: Gurugram, Haryana, India

Job Type: Full-time

Category: Revenue Operations / GTM Operations (with a focus on automation and process efficiency)

Date Posted: May 30, 2026

Experience Level: 5-8 Years

Remote Status: On-site

🚀 Role Summary

• This role is critical for enhancing operational efficiency through Robotic Process Automation (RPA) development and support, directly impacting GTM and revenue operations by automating repetitive tasks and streamlining workflows.

• The RPA Developer will be responsible for the full lifecycle of RPA bots, from development and deployment to ongoing maintenance, monitoring, and troubleshooting.

• A strong emphasis will be placed on ensuring the stability and performance of RPA environments and production processes, aligning with business objectives and service level agreements (SLAs).

• The position requires a proactive approach to identifying automation opportunities, implementing enhancements, and contributing to the overall digital transformation strategy within Sun Life Global Solutions (SLGS).

📝 Enhancement Note: While the title is "RPA Developer," the responsibilities heavily lean towards operations support and enhancement, making it highly relevant for Revenue Operations and GTM Operations professionals with a technical aptitude for automation. The focus on production support, troubleshooting, and process improvement aligns with core GTM Ops functions.

📈 Primary Responsibilities

• Provide day-to-day production support, monitoring, and troubleshooting for deployed RPA bots (digital workers) using tools like CTWO or Blue Prism control room, ensuring optimal performance and availability.

• Conduct thorough root cause analysis for production issues, implement necessary fixes, and document findings to prevent recurrence and minimize business impact.

• Maintain and monitor production and development RPA environments, ensuring stability, capacity, and scalability to support current and future automation pipelines.

• Manage and update bot credentials securely, adhering to Logical Access Security Directives and best practices.

• Identify and implement configuration changes within RPA platforms to enhance automation monitoring capabilities and integrate with standard company monitoring tools like Splunk.

• Ensure all operational and daily support activities are completed within defined Service Level Agreement (SLA) timelines.

• Coordinate and execute bot deployments in production environments, following the established automation lifecycle and deployment governance processes.

• Proactively identify and manage system and business changes that may impact automated processes, collaborating with business partners to ensure seamless transitions without disrupting production operations.

• Define and estimate the effort required for automation enhancements requested by business partners, and subsequently implement these improvements.

• Recommend and implement enhancements to existing production support processes and procedures to boost efficiency, improve support operations, and elevate the end-user experience.

• Support weekly RPA environment maintenance activities, including server patching, to address potential vulnerabilities.

• Participate in assigned shift schedules and provide on-call support as per the team's on-call rotation.

• Develop, improve, and maintain departmental processes and documentation, leveraging best practices and continuously updating the production support knowledge base.

• Build and manage effective relationships with various stakeholders and business partners, ensuring clear and professional communication.

• Apply sound risk management principles, proactively identifying and addressing potential risks associated with automation environments.

• Perform regular audit and compliance reviews to ensure adherence to established standards, processes, policies, and procedures, including periodic access reviews.

• Keep stakeholders informed about changes, outages, and issues related to their automations in a timely and professional manner.

• Deliver findings and recommendations to leadership for actionable insights, driving change and improvement on complex issues.

• Contribute to the development of the RPA Operations and Support roadmap, leading or supporting key operational initiatives.

• Identify opportunities and assist in the creation of agents for Agentic AI solutions.

📝 Enhancement Note: The responsibilities highlight a strong focus on operational stability, continuous improvement, and stakeholder management, which are core to GTM/Revenue Operations. The inclusion of "Agentic AI" suggests a forward-looking approach to automation that aligns with advanced GTM strategies.

🎓 Skills & Qualifications

Education:

Experience:

• 5-8 years of experience in RPA Development and Support.

• Minimum of 3 years of hands-on experience with leading RPA technologies such as Blue Prism, UiPath, and Microsoft Power Platforms.

Required Skills:

• RPA Platforms: Deep proficiency in Blue Prism and/or UiPath development and administration.

• Process Automation: Strong understanding of RPA concepts, automation lifecycle, and best practices for bot development and deployment.

• Troubleshooting & Support: Expertise in diagnosing and resolving complex production issues, performing thorough root cause analysis, and implementing effective fixes.

• Monitoring & Control: Experience with RPA control room functionalities (e.g., Blue Prism CTWO) and automated monitoring tools.

• Scripting & Programming: Basic experience with MS SQL scripting, VBA, Python, C#, JSON, and PowerShell for automation enhancements and integration.

• Collaboration Tools: In-depth experience with collaboration and project management tools such as Confluence, JIRA, and ServiceNow for ticket management and workflow tracking.

• Analytical Skills: Excellent analytical and problem-solving skills with a detail-oriented approach to identifying process gaps and inefficiencies.

• Communication: Strong interpersonal and teamwork skills with the ability to build relationships and communicate effectively across different levels and teams.

Preferred Skills:

• Advanced Monitoring: Experience with monitoring and analytics tools like Splunk and Tableau for performance tracking and reporting.

• Agentic AI: Exposure to Agentic AI solutions and their implementation within an enterprise context.

• Orchestration: Experience in orchestrating and managing unattended bots running concurrently.

• Business Acumen: Sound business and technical acumen with the ability to apply different approaches to solve business problems and advance work on business priorities.

• Agility: Proven ability to learn quickly and manage multiple priorities in a dynamic work environment, dealing effectively with ambiguous situations.

• Process Reengineering: Demonstrated experience in process reengineering and optimizing workflows for automation.

• Security: Understanding of Logical Access Security principles.

📝 Enhancement Note: The blend of RPA development, strong support/troubleshooting skills, and experience with collaboration and monitoring tools indicates a role that bridges development with operational GTM/RevOps functions. The mention of "Agentic AI" points towards a need for forward-thinking automation knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• RPA Project Case Studies: Showcase end-to-end RPA projects led or significantly contributed to, detailing the business problem, automation solution, technologies used (Blue Prism, UiPath), and quantifiable results.

• Process Improvement Documentation: Provide examples of documented process reengineering efforts that led to automation opportunities, including before-and-after process flows.

• System Integration Examples: Demonstrate experience in integrating RPA bots with various systems (e.g., CRM, ERP, financial platforms) and managing credentialing.

• ROI Demonstration: Highlight how your RPA solutions have delivered tangible business value, such as cost savings, efficiency gains, reduced error rates, or improved turnaround times, with clear metrics.

Process Documentation:

• Workflow Design & Optimization: Examples of designing and documenting efficient automated workflows, including exception handling and error management strategies.

• Implementation & Automation: Evidence of successful bot deployments in production environments, adhering to deployment governance and lifecycle management.

• Measurement & Performance Analysis: Documentation of how you have monitored RPA bot performance, analyzed operational data (e.g., through Splunk, Tableau), and used insights to drive continuous improvement.

📝 Enhancement Note: For an RPA Developer role with strong operational responsibilities, a portfolio demonstrating not just development but also the impact of those automations on business processes and efficiency is crucial. This aligns with the GTM/RevOps focus on measurable outcomes.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance coverage, including medical, dental, and vision.

• Life and disability insurance policies.

• Retirement savings plan (e.g., Provident Fund, Gratuity).

• Paid time off, including vacation, sick leave, and public holidays.

• Opportunities for professional development, including training, certifications, and workshops in emerging technologies like Agentic AI.

• Employee assistance programs for mental and physical well-being.

• Access to Sun Life's global network and resources.

• Potential for performance-based bonuses.

Working Hours:

• Standard full-time workweek, typically 40 hours, with core business hours.

• Requirement for shift work and on-call support, indicating flexibility is needed to cover production environments across different time zones or operational needs.

📝 Enhancement Note: Salary estimation is based on general market data for experienced RPA professionals in India. Benefits are standard for large corporations and tailored to the financial services industry. The working hours detail emphasizes the operational support aspect of the role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Insurance, Asset Management, Investments, Financial Advice). Sun Life is a well-established global leader with a history of 160 years.

Company Size: Sun Life is a large, global organization. Sun Life Global Solutions (SLGS) specifically has over 1100 engineers and a significant presence in technology services, indicating a substantial operational footprint.

Founded: Sun Life was founded 160 years ago, providing a long history of stability and expertise. SLGS was established in 2006, representing a more modern, digitally-focused arm.

Team Structure:

• The RPA Developer will be part of the Sun Life Global Solutions (SLGS) team, which provides technology and business services globally.

• This team is described as "young, bustling," with 75% Gen Y workforce, suggesting a dynamic and energetic environment.

• The core digital competencies include cloud, mobile, data analytics, visualization, and RPA, indicating a team focused on innovation and digital transformation.

Methodology:

• Data-Driven Insights: SLGS leverages data analytics and visualization to drive business strategy and enhance operational efficiency.

• Digital Transformation: A strong focus on implementing digital assets, launching new solutions, and building a digital culture and mindset.

• Agile & Innovative: The team actively develops new business models, enhances value-chain efficiency, and creates best-in-class experiences using the latest technologies.

• Process Optimization: Emphasis on enabling business strategy through technological advancement and application, including efficiency enhancements.

Company Website: https://www.sunlife.com/

📝 Enhancement Note: The company culture is a blend of established financial services stability and a dynamic, digitally-focused innovation hub within SLGS. This duality is important for operations professionals to understand, as it implies both robust processes and a drive for continuous improvement.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor, likely mid-to-senior level within the RPA and automation domain. It requires specialized technical skills combined with strong operational support and problem-solving abilities, making it a key player in driving efficiency for GTM and Revenue Operations.

Reporting Structure: The RPA Developer will report into a management or team lead within the SLGS technology services division, likely focused on digital solutions or automation. They will work closely with business partners across various Sun Life divisions.

Operations Impact: The RPA developer's work directly impacts operational efficiency by automating manual tasks, reducing errors, and freeing up human resources to focus on higher-value activities. This contributes to cost savings, improved service delivery, and enhanced GTM/revenue processes. The focus on Agentic AI also points to potential future impacts on more complex decision-making and customer interactions within operations.

Growth Opportunities:

• Specialization: Deepen expertise in advanced RPA features, orchestration, and development best practices.

• Emerging Technologies: Gain exposure and hands-on experience with Agentic AI and other cutting-edge automation technologies.

• Leadership: Potential to move into a Senior RPA Developer role, lead RPA projects, or transition into an RPA Architect or Operations Lead position.

• Cross-functional Movement: Opportunities to work on different digital transformation initiatives within SLGS or other Sun Life business units.

• Certifications: Pursue advanced certifications in Blue Prism, UiPath, or related AI and automation technologies.

📝 Enhancement Note: The growth path emphasizes both technical deepening in RPA and broadening into newer AI-driven automation, which is highly relevant for career progression in operations technology roles.

🌐 Work Environment

Office Type: This is an on-site role, implying a traditional office environment within Sun Life's facilities in Gurugram, Haryana.

Office Location(s): Gurugram, Haryana, India. This is a major business hub in India, offering access to talent and infrastructure.

Workspace Context:

• Collaborative Environment: The SLGS team is described as "bustling" and "young," suggesting an energetic and collaborative workspace where team members interact frequently.

• Technology & Tools: Access to robust IT infrastructure, development tools, and the specified RPA platforms (Blue Prism, UiPath) and supporting technologies (JIRA, Confluence, ServiceNow, Splunk).

• Team Interaction: Opportunities for direct collaboration with colleagues, team leads, and business stakeholders, fostering knowledge sharing and problem-solving.

Work Schedule:

• Standard full-time work schedule, with a requirement for shift work and on-call support. This indicates a need for flexibility to ensure continuous operation of automated processes and timely resolution of production issues.

📝 Enhancement Note: The on-site requirement and mention of a "bustling" environment suggest a dynamic office setting where direct collaboration and access to physical resources are key. The shift and on-call nature highlight the critical operational support aspect.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and application, focusing on RPA experience (Blue Prism, UiPath), years of experience, and core technical skills.

• Technical Interview(s): In-depth discussions covering RPA development concepts, troubleshooting scenarios, root cause analysis techniques, and specific platform knowledge. Expect questions about managing production environments and SLAs.

• Portfolio Presentation/Discussion: You may be asked to walk through examples from your portfolio, demonstrating your approach to process reengineering, bot development, and problem-solving. Focus on quantifiable results.

• Behavioral/Situational Interviews: Assessment of your ability to handle pressure, work in a team, manage priorities, communicate with stakeholders, and adapt to dynamic situations. Questions will likely probe your experience with ambiguity and your results-orientation.

• Hiring Manager/Team Lead Interview: A final discussion to assess cultural fit, alignment with Sun Life's values, and overall suitability for the team.

Portfolio Review Tips:

• Quantify Impact: For each project, clearly state the business problem, the RPA solution implemented, and, most importantly, the measurable outcomes (e.g., X% reduction in processing time, Y% decrease in errors, $Z cost savings).

• Showcase Troubleshooting: Include at least one example of a complex production issue you resolved, detailing your diagnostic process, the root cause, and the implemented solution.

• Process Reengineering Focus: Highlight instances where you identified opportunities to optimize a manual process before automating it, showcasing your analytical and strategic thinking.

• Technology Breadth: Demonstrate experience with both Blue Prism and UiPath if possible, or deep expertise in one, along with familiarity with supporting tools like JIRA, ServiceNow, and scripting languages.

• Clarity and Conciseness: Structure your portfolio clearly, making it easy for reviewers to understand your contributions and the impact of your work.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions that present a hypothetical production issue (e.g., "A bot is failing intermittently. How would you investigate?"). Be ready to outline your systematic approach, including checks on logs, environments, credentials, and process logic.

• Process Improvement Tasks: You might be asked to outline how you would approach automating a given business process, focusing on identifying potential challenges, data requirements, and success metrics.

• Tool-Specific Knowledge: Brush up on specific features or functionalities of Blue Prism and UiPath relevant to production support and monitoring.

📝 Enhancement Note: This section provides actionable advice for candidates to prepare for interviews and present their qualifications effectively, emphasizing the operational and impact-driven aspects of the RPA role.

🛠 Tools & Technology Stack

Primary Tools:

• RPA Platforms: Blue Prism (essential), UiPath (essential), Microsoft Power Platforms (preferred). Candidates are expected to have in-depth experience with at least one, preferably both, and familiarity with the other.

• RPA Control Room: Experience with Blue Prism's Control Room or similar orchestration tools for monitoring and managing bots.

Analytics & Reporting:

• Monitoring Tools: Experience with Splunk for log analysis and monitoring, and Tableau for data visualization and reporting on bot performance and operational metrics.

• Service Management: Proficiency with ServiceNow for incident management, ticketing, and workflow tracking.

CRM & Automation:

• Collaboration & Project Management: In-depth experience with Confluence for documentation and JIRA for issue tracking and project management.

• Scripting & Integration: Basic experience in MS SQL scripting, VBA, Python, C#, JSON, and PowerShell for enhancing automations, data manipulation, and system integration.

• Security Management: Familiarity with managing credentials and adhering to security directives for access control.

📝 Enhancement Note: This section details the core technology stack, highlighting the critical RPA platforms and the essential supporting tools for monitoring, collaboration, and scripting that are integral to the operational success of this role.

👥 Team Culture & Values

Operations Values:

• Excellence in Execution: A commitment to delivering reliable, high-performing RPA solutions and ensuring the stability of production environments.

• Continuous Improvement: A proactive mindset towards identifying and implementing enhancements to processes, systems, and support procedures.

• Collaboration & Partnership: Fostering strong working relationships with business partners and stakeholders to achieve shared goals and drive digital transformation.

• Data-Driven Decision Making: Utilizing data and analytics to monitor performance, identify opportunities, and inform strategic decisions related to automation.

• Accountability & Ownership: Taking responsibility for the full lifecycle of RPA bots, from development to ongoing support and issue resolution.

Collaboration Style:

• Cross-functional Integration: Working closely with business units to understand their needs and ensure automation solutions align with strategic objectives.

• Transparent Communication: Maintaining open and timely communication with stakeholders regarding bot status, changes, outages, and performance.

• Knowledge Sharing: Actively contributing to the team's knowledge base, sharing best practices, and mentoring junior team members.

• Problem-Solving Focus: A collaborative approach to tackling complex technical and operational challenges, leveraging collective expertise to find effective solutions.

📝 Enhancement Note: The values and collaboration style emphasize the operational, partnership-oriented, and continuous improvement aspects of the role, aligning with the proactive and results-driven nature expected in GTM/RevOps environments.

⚡ Challenges & Growth Opportunities

Challenges:

• Maintaining High Availability: Ensuring continuous operation of critical RPA bots in a production environment, often requiring 24/7 support and rapid issue resolution.

• Managing Complex Environments: Navigating and supporting RPA ecosystems integrated with numerous business applications and legacy systems.

• Adapting to Evolving Technology: Keeping pace with advancements in RPA, AI, and automation technologies to implement state-of-the-art solutions.

• Stakeholder Management: Balancing the needs and expectations of diverse business partners while adhering to governance and security standards.

• Root Cause Analysis Complexity: Diagnosing and resolving intermittent or highly technical issues that may span multiple systems and require deep analytical skills.

Learning & Development Opportunities:

• Advanced RPA Skills: Opportunities to master advanced features of Blue Prism and UiPath, including complex orchestrations and integrations.

• Agentic AI Exposure: Gaining practical experience with emerging Agentic AI solutions, potentially leading to specialization in this area.

• Process Optimization Expertise: Developing deeper skills in process reengineering and identifying new automation opportunities that drive significant business value.

• Mentorship & Leadership: Potential to mentor junior developers, lead small projects, or contribute to the strategic roadmap for RPA operations.

• Industry Certifications: Support for obtaining advanced certifications that validate expertise in RPA and related automation technologies.

📝 Enhancement Note: This section outlines potential challenges and growth paths, framing them as opportunities for skill development and career advancement within the dynamic field of enterprise automation.

💡 Interview Preparation

Strategy Questions:

• RPA Operations Strategy: "Given our focus on GTM and Revenue Operations, how would you prioritize which processes to automate first, and what metrics would you use to measure success?" (Prepare to discuss ROI, efficiency gains, error reduction, and alignment with business goals).

• Troubleshooting Methodology: "Describe your process for diagnosing a critical production RPA bot failure that occurred overnight. What steps would you take, and who would you involve?" (Focus on systematic investigation, using monitoring tools, and communication).

• Process Improvement & Enhancement: "How would you approach implementing an enhancement request for a live RPA bot that could potentially impact its stability? What governance steps would you take?" (Highlight risk assessment, testing, and deployment protocols).

Company & Culture Questions:

• Sun Life's Digital Vision: "Based on your understanding of Sun Life's digital transformation goals, how do you see RPA and Agentic AI contributing to our future success in financial services?" (Show research on SLGS's digital competencies and company mission).

• Team Collaboration: "Describe a time you had to collaborate with a business partner who was resistant to automation. How did you build rapport and gain their buy-in?" (Focus on communication, empathy, and demonstrating value).

• Operational Excellence: "How do you ensure that your automated processes are not only efficient but also compliant and secure?" (Discuss adherence to security directives, audits, and access reviews).

Portfolio Presentation Strategy:

• Focus on Impact: Begin each case study with the business problem and the quantifiable results achieved. This immediately demonstrates your value.

• Detail the Process: Clearly explain the "before" (manual process) and "after" (automated process), highlighting key steps and logic.

• Showcase Problem-Solving: For any challenging projects, explain the obstacles encountered and how you overcame them, showcasing your analytical and problem-solving skills.

• Tool Proficiency: Briefly mention the specific RPA tools and supporting technologies used in each project to validate your technical skills.

• Conciseness: Aim for clarity and brevity. Be prepared to dive deeper into technical details if asked.

📝 Enhancement Note: This section provides tailored interview questions and preparation strategies, focusing on how candidates can articulate their value proposition as an RPA Developer within an operational context, specifically for Sun Life.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Customize Your Resume: Tailor your resume to highlight RPA development and support experience, specifically mentioning Blue Prism and UiPath, along with the required supporting tools (JIRA, ServiceNow, Splunk, etc.). Quantify achievements with metrics like percentage improvements or cost savings.

• Prepare Your Portfolio: Curate 2-3 strong case studies that showcase your end-to-end RPA project experience, including problem, solution, and measurable impact. Be ready to present these clearly and concisely, focusing on your role and the business value delivered.

• Practice Interview Scenarios: Rehearse answers to common RPA technical questions, troubleshooting scenarios, and behavioral questions, emphasizing your problem-solving skills, operational mindset, and collaboration abilities.

• Research Sun Life: Understand Sun Life's business, its commitment to digital transformation, and the role of SLGS. Familiarize yourself with their mission and values to articulate how you align with their culture and operational goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.