RPA Developer (Blue Prism & UI Path)

📍 Job Overview

Job Title: RPA Developer (Blue Prism & UI Path)

Company: Sun Life

Location: Gurugram, Haryana, India

Job Type: Full-Time

Category: Revenue Operations / Sales Operations / GTM Technology

Date Posted: April 28, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Drive the implementation and ongoing support of Robotic Process Automation (RPA) solutions, focusing on Blue Prism and UiPath platforms to enhance operational efficiency.

• Provide critical day-to-day production support for automated processes, ensuring high availability and performance of digital workers.

• Conduct thorough root cause analysis for production issues and implement effective fixes, minimizing business disruption.

• Collaborate with business stakeholders to identify opportunities for automation enhancements and implement approved improvements.

• Maintain and monitor RPA environments (development and production) to ensure stability, scalability, and adherence to security standards.

📝 Enhancement Note: While the job title is "RPA Developer," the core responsibilities heavily emphasize production support, environment maintenance, and stakeholder collaboration, aligning it closely with a Revenue Operations or Sales Operations Technology role focused on process automation and efficiency rather than purely new development. The focus on financial services and operational efficiency suggests a strong link to GTM support functions.

📈 Primary Responsibilities

• Provide comprehensive production support for RPA bots (digital workers), including continuous monitoring of processes via control rooms (CTWO, Blue Prism) and automated monitoring tools.

• Troubleshoot critical production issues, perform in-depth root cause analysis, assess defect impact, and implement timely fixes to ensure process continuity.

• Proactively monitor and maintain production and development RPA environments, ensuring system stability, capacity planning for future volumes, and identifying potential issues before they impact operations.

• Manage and update bot credentials securely, strictly adhering to the company's Logical Access Security Directives.

• Identify and address gaps in automation monitoring capabilities, configuring RPA platforms to integrate seamlessly with enterprise-standard monitoring tools like Splunk.

• Ensure all operational and daily support activities are executed within defined Service Level Agreements (SLAs) to maintain business service levels.

• Coordinate and manage bot deployments into production environments, following established automation lifecycle and deployment governance processes.

• Analyze and adapt automated processes in response to system and business changes, collaborating with business partners to implement necessary adjustments without disrupting live operations.

• Assess and define the effort required for automation enhancements requested by business partners, and subsequently implement these improvements.

• Propose and implement enhancements to existing production support processes and procedures to boost efficiency and elevate the end-user experience.

• Support scheduled weekly RPA environment maintenance, including server patching to mitigate security vulnerabilities.

• Participate in assigned shift schedules and provide on-call support as per the team's rotation.

• Develop, refine, and maintain departmental processes and documentation, adhering to best practices, and continuously update the production support knowledge base.

• Build and manage effective relationships with diverse stakeholders and business partners, ensuring clear communication and alignment.

• Apply sound risk management principles, identifying, escalating, and proactively addressing potential risks associated with automation environments.

• Conduct regular audit and compliance reviews, ensuring adherence to established standards, processes, policies, and procedures (e.g., periodic access reviews).

• Keep stakeholders informed about changes, outages, and issues related to their automations in a timely and professional manner.

• Present findings and recommendations to leadership for actionable insights to drive complex issue resolution and process improvements.

• Contribute to the strategic development of the RPA Operations and Support roadmap, and lead or support key operational initiatives.

📝 Enhancement Note: The depth of responsibilities around production support, incident management, environment stability, and stakeholder communication indicates this role is critical for maintaining the operational backbone of automated processes, directly impacting GTM efficiency. The emphasis on SLAs, risk management, and compliance points to a mature operations function.

🎓 Skills & Qualifications

Education:

Experience:

• 5-8 years of comprehensive experience in Robotic Process Automation (RPA) Development and Support.

• Minimum of 3 years of hands-on experience with leading RPA technologies, specifically Blue Prism and UiPath. Experience with Microsoft Power Platforms is also highly valued.

• Demonstrated experience in leading end-to-end RPA projects within complex, multi-application, and diverse technology environments.

Required Skills:

• RPA Development & Support: Proven expertise in developing, deploying, and supporting RPA solutions using Blue Prism and/or UiPath.

• Process Monitoring & Triage: Ability to monitor bot performance, identify anomalies, and perform initial triage of production issues.

• Root Cause Analysis (RCA): Strong analytical skills to conduct thorough RCA for technical and process-related defects.

• Environment Management: Experience in maintaining and monitoring development and production RPA environments.

• Scripting & Automation: Basic proficiency in scripting languages such as MS SQL, VBA, Python, C#, JSON, or PowerShell for automation enhancements and support tasks.

• Orchestration: Experience in orchestrating and managing unattended bots running concurrently.

• Stakeholder Management: Excellent communication and interpersonal skills to effectively engage with business partners and IT teams.

• Problem-Solving: Ability to troubleshoot complex technical issues and devise effective solutions.

Preferred Skills:

• Tool Proficiency: In-depth experience with collaboration and monitoring tools including Confluence, JIRA, ServiceNow, Splunk, and Tableau.

• Cloud Technologies: Familiarity with cloud environments (e.g., AWS) and their integration with RPA solutions.

• Agile Methodologies: Experience working within Agile development frameworks.

• Financial Services Domain: Understanding of financial services processes and regulations.

📝 Enhancement Note: The requirement for 5-8 years of experience and specific tool proficiencies like JIRA, ServiceNow, and Splunk indicates a need for a seasoned professional capable of operating independently and contributing to process maturity within a large enterprise like Sun Life. The mention of "Power Platforms" suggests potential future expansion or integration with broader Microsoft automation tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• RPA Project Case Studies: Showcase at least 2-3 detailed case studies of RPA projects developed and/or supported, highlighting the business problem, solution implemented, and quantifiable results (e.g., time saved, cost reduction, error rate decrease).

• Process Optimization Examples: Include examples of process reengineering or enhancement initiatives undertaken, demonstrating analytical skills in identifying bottlenecks and proposing efficient solutions.

• Support & Maintenance Documentation: Provide samples of support documentation, such as incident reports, RCA documentation, or knowledge base articles created for RPA processes.

• System Integration Scenarios: If applicable, demonstrate experience in integrating RPA solutions with other enterprise systems (e.g., CRM, ERP, core banking systems).

Process Documentation:

• Workflow Design & Optimization: Evidence of creating clear, concise, and accurate workflow documentation for RPA processes, including exception handling and business logic.

• Implementation & Automation Methods: Documentation illustrating the systematic approach to deploying and automating processes, including version control and change management.

• Measurement & Performance Analysis: Examples of how performance metrics for automated processes were defined, tracked, and analyzed to demonstrate ROI and identify areas for improvement.

📝 Enhancement Note: For an RPA Developer role with a strong support component, the portfolio should emphasize not just development but also the ability to document, maintain, and troubleshoot complex automated workflows. Demonstrating a structured approach to problem-solving and process improvement through documented case studies will be crucial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Flexible Work Environment: Opportunity to work within a dynamic and evolving company culture.

• Inclusive Culture: Be part of a company that values diversity, inclusion, and employee well-being.

• Professional Development: Access to learning and development programs, enabling continuous skill enhancement in RPA and related technologies.

• Career Growth Opportunities: Clear pathways for advancement within the RPA Operations team and broader IT functions at Sun Life.

• Health and Wellness Programs: Sun Life is committed to employee health, offering comprehensive benefits that may include health insurance, wellness initiatives, and more.

• Retirement Savings Plans: Opportunities to contribute to retirement savings through company-sponsored plans.

Working Hours:

• Standard full-time work week, typically 40 hours per week.

• May involve shift work and on-call responsibilities to provide 24/7 support for critical production processes.

📝 Enhancement Note: The salary estimation is based on publicly available data for IT roles in Gurugram, India, with a focus on specialized skills like RPA development and support. The benefits listed are derived from the general company description provided, emphasizing the "Shine Together, Make Life Brighter & Shape the Future" ethos.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Insurance, Investments, Wealth Management, Financial Advice). Sun Life operates in a highly regulated and competitive global market, emphasizing client trust, long-term security, and employee well-being.

Company Size: Large Enterprise (over 10,000 employees globally, with Sun Life Global Solutions (SLGS) having over 1100 engineers). This size implies structured processes, established governance, and significant opportunities for impact and career progression.

Founded: 1865. With over 160 years of history, Sun Life has a legacy of stability and growth, adapting to market changes and technological advancements.

Team Structure:

• The RPA Developer will be part of the Sun Life Global Solutions (SLGS) division, which provides Technology and Business Services globally.

• The role sits within the IT - Application Development job category, likely within a dedicated RPA Operations or Automation COE (Center of Excellence) team.

• This team likely comprises RPA Developers, Support Engineers, Business Analysts, and Project Managers, working collaboratively to deliver and maintain automation solutions.

Methodology:

• Data-Driven Insights: Sun Life emphasizes leveraging data analytics and insights to inform business strategy and operational improvements.

• Digital Transformation: A strong focus on adopting innovative technologies, including RPA, cloud, mobile, and AI, to enhance efficiency and customer experience.

• Agile & Lean Principles: While not explicitly stated for this role, large tech organizations often adopt Agile methodologies for development and Lean principles for process optimization.

• Global Standards: SLGS integrates closely with Sun Life's corporate functions, ensuring adherence to global standards in technology delivery, security, and compliance.

Company Website: https://www.sunlife.com/

📝 Enhancement Note: The company's long history and global presence suggest a robust operational framework and a commitment to long-term stability. The focus on digital transformation and data-driven insights means this RPA role is strategically important for driving efficiency and supporting business objectives, rather than just a technical function.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior level, requiring 5-8 years of specialized experience. It's beyond an entry-level developer role, demanding independent problem-solving, project ownership, and the ability to mentor or guide junior team members. The responsibilities lean towards operational excellence, making it a key contributor within the GTM technology support structure.

Reporting Structure: The RPA Developer will likely report to an RPA Operations Lead or Manager within Sun Life Global Solutions (SLGS). This manager will oversee the day-to-day activities, performance, and development of the RPA support team. Collaboration will be extensive with business stakeholders requesting automation and IT teams responsible for underlying systems and infrastructure.

Operations Impact: This role directly impacts operational efficiency and cost savings by automating repetitive, manual tasks across various business functions. By ensuring the stability and continuous improvement of RPA bots, the developer contributes to faster processing times, reduced error rates, improved data accuracy, and enhanced employee productivity, all of which support Sun Life's client-centric goals and financial performance.

Growth Opportunities:

• Specialization: Deepen expertise in Blue Prism and UiPath, potentially becoming a subject matter expert (SME) or architect.

• Advanced Technologies: Transition into roles involving AI, Machine Learning, or other advanced automation technologies as Sun Life's digital strategy evolves.

• Leadership: Progress into a Team Lead or Managerial role within the RPA Operations or broader Automation COE.

• Cross-Functional Roles: Move into Business Analyst, Process Improvement Specialist, or Solution Architect roles leveraging RPA experience.

• Technical Certifications: Pursue advanced certifications in RPA platforms, cloud technologies, or project management.

📝 Enhancement Note: The growth opportunities are substantial within a large financial services firm like Sun Life. The emphasis on digital transformation signals ongoing investment in automation, creating a strong career trajectory for skilled RPA professionals.

🌐 Work Environment

Office Type: On-site. The role is based in Gurugram, Haryana, India, indicating a traditional office environment where collaboration and team interaction are expected.

Office Location(s): Gurugram, Haryana, India. This is a major business hub in India, offering good connectivity and access to resources. The specific office location within Gurugram would be a Sun Life Global Solutions (SLGS) facility.

Workspace Context:

• Collaborative Environment: The office setting encourages direct interaction with colleagues, fostering teamwork and knowledge sharing within the RPA Operations team and with cross-functional departments.

• Technology-Enabled Workspace: Expect to work with modern IT infrastructure, including high-performance workstations, access to development and testing environments, and enterprise-grade communication tools.

• Team Interaction: Regular team meetings, project huddles, and direct communication channels (e.g., Microsoft Teams, Slack) will facilitate day-to-day operations and problem-solving.

Work Schedule:

• Standard full-time schedule (typically 40 hours per week).

• The nature of production support may require flexibility, including participation in shift schedules and on-call rotations to ensure continuous coverage of automated processes.

📝 Enhancement Note: The on-site requirement suggests a preference for direct team collaboration and hands-on environment management, which is common for critical support roles in enterprise IT.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter will conduct an initial screening to assess basic qualifications, experience, and cultural fit.

• Technical Interview(s): Expect one or more technical interviews focusing on RPA concepts, Blue Prism/UiPath specifics, troubleshooting scenarios, scripting knowledge (SQL, Python, etc.), and environment management.

• Portfolio Review: Candidates will likely be asked to present their portfolio, detailing specific RPA projects, their role in them, challenges faced, and outcomes achieved. This is a crucial part of the evaluation.

• Case Study/Problem-Solving Exercise: A practical exercise or case study might be presented to assess problem-solving skills, analytical thinking, and approach to handling complex RPA issues.

• Hiring Manager Interview: A final interview with the hiring manager to discuss team dynamics, role expectations, career aspirations, and overall fit within the Sun Life culture.

Portfolio Review Tips:

• Quantify Achievements: For each project, clearly articulate the business problem, the RPA solution, and the measurable impact (e.g., % time saved, $ cost reduction, % error reduction, throughput increase).

• Showcase Support Expertise: Include examples of how you've troubleshooted complex issues, performed root cause analysis, and implemented fixes in production environments.

• Document Processes: Present clear documentation samples that demonstrate your ability to create understandable and accurate process flows, support guides, and RCA reports.

• Highlight Tool Proficiency: Explicitly mention the specific RPA tools (Blue Prism, UiPath) and supporting technologies (JIRA, ServiceNow, Splunk, SQL, Python) used in your projects.

• Prepare for Questions: Be ready to answer detailed questions about your contributions, technical decisions, and lessons learned from each project.

Challenge Preparation:

• RPA Troubleshooting Scenarios: Practice common troubleshooting scenarios for unattended bots, credential management, environment issues, and integration failures.

• Process Reengineering: Be prepared to discuss how you would approach analyzing a manual process and designing an optimal RPA solution, considering exceptions and scalability.

• Scripting Scenarios: Review basic SQL queries, Python scripting logic, or PowerShell commands relevant to data manipulation or system interaction.

• Stakeholder Communication: Practice explaining technical concepts and project outcomes clearly to both technical and non-technical audiences.

📝 Enhancement Note: The emphasis on portfolio review and practical problem-solving indicates Sun Life is looking for candidates who can demonstrate tangible results and a robust understanding of the RPA lifecycle, particularly in a production support context.

🛠 Tools & Technology Stack

Primary Tools:

• RPA Platforms: Blue Prism (primary focus), UiPath (key requirement), Microsoft Power Platforms (preferred).

• Development & Collaboration: JIRA (for ticket management and agile workflows), Confluence (for documentation and knowledge sharing).

• Monitoring & Alerting: Splunk (for log analysis and real-time monitoring), ServiceNow (for incident management and IT Service Management).

• Database & Scripting: MS SQL (for database interaction and scripting), Python, C#, PowerShell, JSON (for automation enhancements, integrations, and scripting).

• Visualization: Tableau (for reporting and dashboard creation).

Analytics & Reporting:

• Splunk: For analyzing bot logs, system performance, and identifying operational trends.

• Tableau: For creating dashboards to visualize bot performance, SLA adherence, and ROI metrics.

• ServiceNow: For tracking incidents, service requests, and reporting on support team performance.

CRM & Automation:

• Core Banking/Insurance Systems: While not explicitly named, expect integration with Sun Life's internal financial and insurance platforms.

• Orchestration Tools: Blue Prism Control Room or UiPath Orchestrator for managing and deploying bots.

• Integration Tools: Potential use of APIs, web services, or middleware for connecting RPA bots with other enterprise applications.

📝 Enhancement Note: The extensive list of required tools, especially JIRA, ServiceNow, and Splunk, highlights the operational maturity expected. Candidates should be comfortable navigating a complex enterprise technology ecosystem.

👥 Team Culture & Values

Operations Values:

• Client Focus: "Clients are at the heart of everything we do." This translates to ensuring automated processes reliably serve client needs and improve their experience.

• Excellence & Continuous Improvement: "Shine Together, Make Life Brighter & Shape the Future!" This implies a drive for high performance, proactive problem-solving, and a commitment to evolving processes and technologies.

• Data-Driven Decisions: Leveraging data analytics to inform operational strategies and measure the impact of automation.

• Collaboration & Empowerment: Working effectively across teams, sharing knowledge, and empowering individuals to take ownership and drive solutions.

• Integrity & Trust: Upholding high ethical standards in all operations, particularly critical in the financial services industry.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with business units, IT infrastructure, cybersecurity, and other application development teams to ensure seamless automation deployment and support.

• Process Review Culture: A proactive approach to reviewing existing processes and identifying opportunities for enhancement, involving feedback loops with stakeholders.

• Knowledge Sharing: A culture that encourages sharing best practices, lessons learned, and technical expertise within the RPA team and the broader SLGS organization.

• Efficiency-Focused: A team environment that values efficiency, automation, and the adoption of new technologies to streamline operations.

📝 Enhancement Note: Sun Life's stated values emphasize a forward-thinking, collaborative, and client-centric approach. For an RPA role, this means focusing on how automation can not only save costs but also improve client outcomes and employee satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Production Stability: Ensuring the high availability and reliability of numerous automated processes in a dynamic enterprise environment.

• Complex System Integrations: Dealing with intricate integrations between RPA bots and legacy or diverse systems within the financial services sector.

• Adapting to Change: Keeping pace with evolving business requirements, system updates, and new RPA technologies.

• Balancing Support & Development: Effectively managing time between critical production support tasks and implementing new automation enhancements.

• Security & Compliance: Navigating stringent security protocols and compliance requirements inherent in the financial services industry.

Learning & Development Opportunities:

• RPA Platform Specialization: Opportunities to gain advanced certifications and expertise in Blue Prism, UiPath, and potentially other leading automation platforms.

• Broader Automation Technologies: Exposure to AI, Machine Learning, process mining, and other emerging technologies that complement RPA.

• Cloud Computing: Learning about cloud-based RPA solutions and infrastructure management (e.g., AWS).

• IT Service Management (ITSM): Deepening understanding of ITSM frameworks like ITIL through practical application with tools like ServiceNow.

• Project Leadership: Developing skills in leading automation projects, managing stakeholders, and contributing to strategic roadmaps.

📝 Enhancement Note: The challenges presented are typical for a mature RPA operations role in a large enterprise. The growth opportunities are substantial, allowing for deep technical specialization or a move into broader operational leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to troubleshoot a critical production RPA issue. What was your process, and what was the outcome?" (Focus on RCA, impact assessment, and resolution steps).

• "How would you approach reengineering a manual, multi-step process for automation? What factors would you consider?" (Highlight analytical thinking, process mapping, and exception handling).

• "Explain your experience with managing unattended bots and ensuring their concurrent operation. What are the key considerations?" (Demonstrate understanding of orchestration, scheduling, and resource management).

Company & Culture Questions:

• "What interests you about Sun Life and this specific RPA Developer role?" (Research Sun Life's mission, values, and recent digital initiatives).

• "How do you stay updated with the latest trends and advancements in RPA technology?" (Demonstrate a commitment to continuous learning).

Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project, clearly outlining the business problem, your specific role, the technical solution (tools, architecture), challenges, key learnings, and quantifiable results (ROI, efficiency gains).

• Visual Aids: Use diagrams, screenshots, or flowcharts where appropriate to illustrate complex processes or solutions.

• Focus on Impact: Emphasize the business value and operational improvements delivered by your automation projects. Quantify wherever possible.

• Be Prepared for Deep Dives: Anticipate detailed questions about your technical approach, decision-making process, and problem-solving methodology for each case study.

📝 Enhancement Note: Candidates should prepare to showcase not only their technical proficiency in RPA development and support but also their strategic thinking, problem-solving skills, and ability to articulate business value.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link: https://sunlife.wd3.myworkdayjobs.com/Experienced-Jobs/job/Gurugram-Haryana/Specialist---RPA-Development_JR00120779

• Customize Your Resume: Tailor your resume to highlight specific experience with Blue Prism, UiPath, production support, root cause analysis, and relevant scripting languages (SQL, Python, PowerShell). Use keywords found in the job description.

• Prepare Your Portfolio: Curate 2-3 strong RPA project case studies that demonstrate your development, support, and process improvement skills. Be ready to present and discuss them in detail.

• Practice Interview Questions: Rehearse answers to common RPA technical questions, behavioral questions, and case study scenarios, focusing on demonstrating problem-solving and communication skills.

• Research Sun Life: Understand Sun Life's business, its values, and its commitment to digital transformation and automation to align your responses with the company's strategic goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---