Retail PT Framer

📍 Job Overview

Job Title: Retail PT Framer

Company: Michaels Stores

Location: Mooresville, North Carolina, United States

Job Type: Part time

Category: Retail Operations & Customer Service

Date Posted: 2026-09-07

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through expert custom framing solutions and personalized design consultations.

• Maintain exceptional store presentation and product availability through effective merchandising and inventory management.

• Execute operational procedures accurately, including cash handling, stocking, and safety compliance.

• Contribute to a positive and efficient store environment by assisting with various operational tasks and supporting team goals.

📝 Enhancement Note: This role is positioned as an entry-level, part-time position within a retail environment, focusing on a specialized service (custom framing) as well as general store operations. The emphasis on "building customer relationships" and "creating a memorable framing solution" suggests a strong customer-facing component requiring sales and consultative skills, beyond basic transactional duties. The "Elevated ABC Deliver" methodology points to a structured approach to customer interaction and sales.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Proactively engage customers to understand their framing needs and provide tailored design recommendations.
  • Utilize the "Elevated ABC Deliver" methodology to build rapport, identify opportunities, and drive custom framing sales.
  • Educate customers on framing options, materials, and design principles to ensure satisfaction and upsell opportunities.
  • Process framing orders accurately and efficiently, ensuring timely completion and high-quality craftsmanship.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas (e.g., SISO, Directed Replenishment).
  • Ensure a safe, clean, and clutter-free store environment for both customers and team members.
  • Assist with truck un-load and stocking processes, adhering to established standards and timelines.
  • Operate the cash register and execute all cash handling procedures with accuracy and integrity.

• Customer Service & Support:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Support Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.
  • Acknowledge all customers promptly and offer assistance to enhance their shopping experience.

• Process Adherence & Teamwork:

  • Strictly adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

  • Support company shrink and safety programs through diligent practice and reporting.

  • Collaborate positively with team members, maintaining a respectful and professional demeanor, even during challenging situations.

  • Act as a role model by embodying the organization's vision and values and projecting a positive company image.

📝 Enhancement Note: The responsibilities highlight a dual focus: specialized custom framing sales and general retail operations. The mention of "Standard Operating Procedures (SOP's)" and "Company programs" indicates a need for strict adherence to established workflows. The "Elevated ABC Deliver" is a key methodology for sales and customer interaction that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent (e.g., GED) is typically expected for entry-level retail roles. Experience:

• 0-2 years of experience in a customer-facing role.

• Demonstrated ability to build customer relationships and provide consultative sales support.

• Experience in a retail environment is preferred. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially internal communication platforms.

• Basic Measuring Skills: Precision in taking measurements for custom framing projects.

• Equipment Operation: Proficiency in operating framing equipment and a glass cutter safely and effectively.

• Customer Service Excellence: Ability to deliver friendly, helpful, and solution-oriented service.

• Sales Acumen: Aptitude for understanding customer needs and recommending suitable products/services.

• Merchandising Standards: Understanding of visual presentation principles to maintain an appealing store environment.

• Cash Handling: Accuracy and integrity in processing transactions and managing cash.

• Adherence to SOPs: Commitment to following established procedures for all tasks.

Preferred Skills:

• Retail Sales Experience: Prior experience in selling products or services directly to customers.

• Custom Framing Experience: Hands-on experience with framing techniques, materials, and design.

• Inventory Management: Familiarity with stock replenishment and organization processes.

• Communication Skills: Ability to articulate design options and product benefits clearly.

📝 Enhancement Note: The "Minimum Type of experience" directly translates to required skills, emphasizing practical abilities like basic computer and measuring skills, along with equipment operation. The "Preferred Type of experience" points to desirable, but not essential, background elements like prior retail sales or direct selling experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of past customer interactions that demonstrate problem-solving and sales success.

• Be ready to discuss how you have applied company procedures or customer service methodologies in previous roles.

• Familiarity with point-of-sale (POS) systems and basic computer software should be highlighted. Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to follow Standard Operating Procedures (SOPs) for tasks such as order processing, cash handling, and store maintenance.

• Demonstrate an understanding of how to maintain a clean and organized work area, especially within the framing station.

• Ability to articulate how they would approach learning and implementing new processes or operational standards.

📝 Enhancement Note: For an entry-level retail position focused on customer service and specialized craft, a traditional "portfolio" is less common. The emphasis shifts to discussing past experiences, demonstrating understanding of procedural adherence, and showcasing practical skills relevant to the day-to-day operations of the role.

💵 Compensation & Benefits

Salary Range:

• As a part-time, entry-level retail position, the hourly wage is expected to be competitive within the Mooresville, North Carolina retail market. Based on industry benchmarks for similar roles and experience levels, the estimated range is approximately $12.00 - $16.00 per hour. This estimate accounts for the specialized framing skill requirement and customer interaction focus. Benefits:

• Employee Discounts: A significant perk for all team members, offering savings on Michaels products.

• 401(k) with Employer Match: Available for eligible team members, providing a retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Tuition Assistance: Opportunities for financial support towards continuing education.

• Adoption Assistance: Support for team members pursuing adoption.

• Voluntary Insurance Options: Access to various supplemental insurance plans.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Medical, Dental, and Vision Coverage: Available for eligible team members, providing comprehensive health benefits.

Working Hours:

• This is a part-time position, with hours varying based on business needs. The job description indicates work hours include nights, weekends, and early mornings, common for retail environments. While a standard 40-hour work week is mentioned in the input data, actual hours for a part-time role will be less and scheduled accordingly.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for part-time retail associates with framing responsibilities in North Carolina. The provided benefits list is comprehensive and indicative of Michaels' offerings for their team members, with eligibility often tied to hours worked and tenure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts, crafts, and framing products in North America. This industry demands creativity, customer engagement, and efficient inventory management.

Company Size: Michaels operates over 1,300 stores across the US and Canada, indicating a large, established retail organization. This size suggests structured processes, defined roles, and opportunities for advancement within a robust operational framework.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector, signifying stability and extensive experience in its market.

Team Structure:

• The role operates within a retail store setting, likely reporting to a Store Manager or Assistant Manager.

• The immediate team would consist of fellow Sales Associates, potentially a dedicated Custom Frame Specialist, and stock associates.

• Collaboration is key, with close interaction expected between framing specialists and sales associates to provide a cohesive customer experience. Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable solutions, as evidenced by the "Elevated ABC Deliver" methodology.

• Process Standardization: Adherence to SOPs and company programs is critical for consistent service delivery and operational efficiency across all locations.

• Data-Driven Merchandising: While not explicitly detailed for this role, large retailers like Michaels typically use sales data to inform merchandising decisions and manage inventory effectively.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is built around creativity, customer service, and operational efficiency. The large store footprint means standardized processes are crucial, but the emphasis on personalized framing solutions allows for individual creativity and customer interaction.

📈 Career & Growth Analysis

Operations Career Level: This "Retail PT Framer" role is at an entry-level, associate level. It focuses on executing specific tasks and customer interactions within defined operational guidelines. The role requires learning and applying specialized skills (framing) while also contributing to general store upkeep and sales.

Reporting Structure: Typically reports to a Store Manager or Assistant Manager, with potential indirect oversight from a Custom Framing Manager or Lead if such a position exists at the store. The role involves collaborating with other Sales Associates and potentially Stock Associates.

Operations Impact:

• Customer Satisfaction & Retention: High-quality framing services and excellent customer interactions directly influence customer loyalty and repeat business.

• Revenue Generation: Driving custom framing sales and assisting with general store sales contributes directly to the store's overall revenue targets.

• Brand Perception: As a front-line representative, the framer's professionalism and skill impact the customer's perception of the Michaels brand, particularly in the specialized framing service area.

Growth Opportunities:

• Specialized Skill Development: Opportunity to become a highly skilled Custom Frame Specialist, potentially leading to roles with higher responsibility or specialization.

• Retail Leadership Path: Progression to Senior Sales Associate, Key Holder, Assistant Manager, or Store Manager roles within Michaels.

• Cross-Training: Potential to gain experience in other store departments or operational functions.

• Continuous Learning: Access to company training programs for product knowledge, sales techniques, and operational best practices.

📝 Enhancement Note: While entry-level, the role offers a clear path for growth within Michaels' retail operations, from mastering the framing craft to advancing into leadership positions. The company's size provides a structured framework for career progression.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace includes the sales floor and a dedicated custom framing area.

Office Location(s): The specific store is located at 590 River Hwy Ste H, Mooresville, NC. This is a commercial retail location.

Workspace Context:

• Customer Interaction: The environment is highly customer-facing, requiring constant interaction and service provision.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and potentially basic computer terminals for order management or communication.

• Team Dynamics: A collaborative atmosphere where team members support each other in serving customers and managing store operations. The framing shop is a specialized area within the broader store.

Work Schedule:

• This is a part-time role. Work hours will vary based on business needs and may include nights, weekends, and early mornings. Flexibility in scheduling is often a requirement in retail.

📝 Enhancement Note: The work environment is dynamic and customer-centric, typical of a retail setting. The framing shop is a specialized, potentially more focused, area within the bustling store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review to assess basic qualifications and interest.

• In-Person Interview: Expect a face-to-face interview at the store. This will likely include:

  • Behavioral Questions: To assess customer service skills, problem-solving abilities, and how you handle specific situations (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: To gauge your approach to tasks like framing a customer's item or handling a stock issue.
  • Skills Assessment: Discussion about your comfort level with basic computer skills, measuring, and operating equipment.
  • Framing Discussion: Questions about your interest in custom framing, any prior experience, and your understanding of the role's responsibilities.
  • Company Culture Fit: Assessment of your alignment with Michaels' values of creativity, customer focus, and teamwork.

• Potential Practical Component: While not guaranteed, there might be a brief demonstration of basic measuring or a discussion about a hypothetical framing scenario.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on experience.

Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Prepare Examples: Have specific examples ready to discuss:

  • A time you went above and beyond for a customer.
  • A situation where you solved a problem effectively.
  • Your experience using tools or equipment.
  • How you ensure accuracy in your work.

• Demonstrate Enthusiasm: Show genuine interest in custom framing and the Michaels brand.

Challenge Preparation:

• Be prepared to discuss how you would approach a customer seeking framing advice, considering different artwork types and budgets.

• Think about how you would ensure accuracy and quality control in a custom framing order.

• Consider how you would manage your time effectively between customer consultations, framing production, and general store duties.

📝 Enhancement Note: For this role, the "portfolio" is less about physical samples and more about articulating your skills and experiences through your resume and interview responses. Demonstrating practical aptitude and a customer-centric mindset is key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Assortment of tools for cutting mats, assembling frames, and finishing projects. This includes:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter: For creating custom-cut mats for artwork.
  • Framing Tools: Such as underpinnings, staplers, and joining equipment.
  • Heat Press: Potentially used for specific mounting or finishing processes.

• Point of Sale (POS) System: For processing transactions, managing orders, and customer information.

• Basic Computer: For accessing internal systems, training modules, and potentially order management software.

Analytics & Reporting:

• While direct analytics responsibility is minimal for this role, understanding basic sales reports and inventory levels might be part of the job.

• POS systems often provide basic sales data that associates may interact with. CRM & Automation:

• The POS system likely has CRM capabilities to track customer orders and preferences.

• Company-wide systems may handle automated replenishment or task management, though direct interaction might be limited for this role.

📝 Enhancement Note: Proficiency with specialized framing tools is critical. Basic computer and POS system skills are also essential for operational efficiency. The company likely uses integrated systems for order management and customer data.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels champions the joy of making and celebrating, encouraging a positive and inspiring environment.

• Customer Focus: A strong emphasis on building relationships and delivering exceptional service to meet customer needs.

• Quality & Craftsmanship: Commitment to high standards in custom framing and product presentation.

• Teamwork & Respect: Fostering a collaborative and accepting environment where team members support each other.

• Efficiency & Compliance: Adherence to operational standards and procedures to ensure smooth store functioning.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other sales associates to assist customers and manage store tasks. The framing specialist works closely with sales staff to transition customers and manage order flow.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve processes and customer interactions.

• Knowledge Sharing: Willingness to share expertise, particularly regarding framing techniques, customer service best practices, and operational procedures.

📝 Enhancement Note: The culture is a blend of creative expression and structured retail operations. Team members are expected to be both customer-savvy and process-oriented, contributing to a supportive and productive work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Managing customer consultations, framing production, stocking, and cashier duties simultaneously requires strong time management and organizational skills.

• Handling Diverse Customer Needs: Catering to a wide range of framing requests, from simple to complex, and managing customer expectations.

• Learning Specialized Skills: Mastering the intricacies of custom framing equipment and techniques can be challenging but rewarding.

• Maintaining High Standards: Consistently delivering quality work and excellent customer service in a fast-paced retail setting.

Learning & Development Opportunities:

• Framing Expertise: Extensive training and hands-on experience to become a proficient custom framer.

• Sales & Customer Service Skills: Development through company training programs and on-the-job experience, focusing on consultative selling and relationship building.

• Operational Proficiency: Learning and mastering various retail operational tasks, from POS transactions to inventory management.

• Career Advancement: Opportunities to progress within the Michaels retail structure into leadership roles.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills and enhance customer service and sales abilities, which are transferable across many retail and service industries.

💡 Interview Preparation

Strategy Questions:

• "Tell me about your experience with custom framing or similar hands-on crafts."

  • Preparation: Highlight any relevant experience, even if it's from personal projects. Emphasize attention to detail, precision, and creativity. If no direct experience, focus on your ability to learn quickly and follow instructions meticulously.

• "How would you approach a customer who is unsure about framing their artwork?"

  • Preparation: Discuss active listening, asking clarifying questions about the artwork and their aesthetic preferences, presenting options, and explaining the benefits of different materials. Reference the "Elevated ABC Deliver" if you can infer its meaning (e.g., approach, build rapport, consult).

• "Describe a time you had to handle a difficult customer or resolve a problem."

  • Preparation: Use the STAR method (Situation, Task, Action, Result). Focus on remaining calm, listening empathetically, finding a solution, and ensuring customer satisfaction.

• "What are your strengths in terms of working with tools and equipment?"

  • Preparation: Discuss your comfort with hands-on tasks, ability to follow safety guidelines, and your capacity to learn new equipment quickly. Mention any experience with measuring tools or machinery. Company & Culture Questions:

• "Why are you interested in working for Michaels?"

  • Preparation: Research Michaels' mission, values, and products. Express your appreciation for creativity, customer service, and the opportunity to contribute to a leading arts and crafts retailer.

• "How do you contribute to a positive team environment?"

  • Preparation: Discuss your collaborative nature, willingness to help others, positive attitude, and commitment to shared goals.

• "What does excellent customer service mean to you?"

  • Preparation: Define it beyond just being friendly; include understanding needs, providing solutions, exceeding expectations, and creating a memorable experience. Portfolio Presentation Strategy:

• Resume as a Guide: Use your resume to walk through your relevant experiences, highlighting customer interactions, problem-solving, and any practical skills.

• Verbal Examples: Be ready to elaborate on achievements and experiences mentioned on your resume with specific, detailed stories.

• Enthusiasm for Craft: Clearly articulate your passion for custom framing and your eagerness to learn and excel in this specialized area.

📝 Enhancement Note: The interview will likely assess both practical skills and interpersonal abilities. Candidates should be prepared to demonstrate their understanding of customer service, sales, and operational procedures, with a particular focus on their aptitude for custom framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.

• Resume Customization: Tailor your resume to highlight customer service, sales experience, any hands-on craft skills, attention to detail, and familiarity with tools or equipment. Quantify achievements where possible.

• Portfolio Preparation: While a formal portfolio isn't required, prepare specific examples of customer interactions, problem-solving scenarios, and experiences demonstrating your ability to follow procedures and work with tools. Be ready to discuss these in detail during the interview.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on behavioral and situational scenarios. Practice articulating your interest in custom framing and your understanding of the role's responsibilities.

• Company Research: Familiarize yourself with Michaels' mission, values, product offerings, and the importance of custom framing services. Understand their commitment to customer experience and operational excellence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.