Retail-PT Custom Framer

📍 Job Overview

Job Title: Retail-PT Custom Framer

Company: Michaels Stores

Location: Georgetown, Texas, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service / Sales

Date Posted: 2026-06-22

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships through expert custom framing solutions, directly impacting sales and customer satisfaction within a retail environment.

• Key responsibilities include operating specialized framing equipment, managing inventory, and ensuring a positive shopping experience for all customers.

• The position requires proficiency in basic computer skills, measuring techniques, and adherence to Standard Operating Procedures (SOPs) for operational efficiency and compliance.

• This role is crucial for driving revenue through personalized customer service and high-quality custom framing services, contributing to the overall success of the Georgetown store.

📝 Enhancement Note: This role is classified as entry-level, indicating a strong focus on training and development for candidates new to custom framing or retail sales. The "PT" in the title signifies Part-Time status, which is consistent with the employment_type field.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build customer relationships by understanding their framing needs and offering personalized design solutions.
  • Drive sales by effectively presenting custom framing options and upselling complementary products or services.
  • Deliver friendly and helpful customer service, assisting shoppers in locating products and providing solutions.

• Custom Framing Operations:

  • Accurately complete custom framing orders with a high degree of quality and adherence to production timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Ensure all framing orders meet established quality standards and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-merchandised, organized, and fully stocked.
  • Participate in truck un-loading and stocking processes, adhering to established standards and timelines.
  • Assist with Omni-channel processes, ensuring seamless integration between online and in-store customer experiences.
  • Operate the cash register and execute cash handling procedures according to company standards.

• Compliance & Safety:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

  • Support shrink and safety programs, contributing to a secure and accident-free work environment.

  • Maintain a safe, clean, and clutter-free store environment for both customers and team members.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, technical skill in framing, and general retail operational duties, typical for a specialized retail associate role. The emphasis on "Elevated ABC Deliver" suggests a specific sales and customer engagement methodology the company uses.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated, it is a common prerequisite. Experience:

• 0-2 years of experience in a customer-facing role is ideal, with a focus on building relationships and providing solutions.

• Prior retail experience is preferred, offering familiarity with store operations and customer service expectations.

• Experience in sales, particularly with products or services that involve customization or consultation, is highly advantageous. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially online order management tools.

• Measuring Skills: Precision in measuring materials and artwork for accurate framing.

• Framing Equipment Operation: Proficiency in operating framing machinery, including specialized tools like glass cutters.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions with a positive and helpful attitude.

• Cash Handling: Accurate and secure management of financial transactions.

Preferred Skills:

• Retail Sales Experience: Proven ability to sell products and/or services, meeting sales targets and customer expectations.

• Inventory Management: Understanding of stock replenishment, merchandising, and maintaining organized displays.

• Visual Merchandising: Ability to create appealing and organized displays, particularly within the framing department.

• Problem-Solving: Aptitude for identifying customer needs and providing effective solutions.

• Teamwork & Collaboration: Ability to work effectively with colleagues to achieve store goals.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections are crucial for candidates to understand the baseline requirements versus advantageous qualifications. The emphasis on "basic measuring skills" and "basic computer skills" supports the entry-level classification.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to demonstrate their understanding of process and customer interaction through their resume and interview responses.

• Examples of Customer Problem-Solving: Be prepared to discuss instances where you identified a customer need and provided an effective solution, particularly in a sales or service context.

• Demonstration of Precision and Accuracy: Highlight any experience where attention to detail and precise execution were critical to task completion (e.g., measuring, data entry).

• Understanding of Workflow: Be ready to articulate how you would approach a custom framing order from initial customer consultation through to completion, ensuring all steps are followed.

• Sales Impact: If possible, provide examples of how your efforts contributed to sales goals or customer satisfaction in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes.

• Workflow Adherence: Demonstrate an ability to follow Standard Operating Procedures (SOPs) consistently.

• Implementation of Best Practices: Show an understanding of how to implement and maintain best practices in customer service and operational tasks.

• Performance Measurement: While not directly responsible for metrics, understanding how individual actions contribute to store-level performance (e.g., sales, customer satisfaction) is beneficial.

📝 Enhancement Note: For an entry-level retail position like this, the "portfolio" is more conceptual, focusing on the candidate's ability to articulate their skills and experiences relevant to the role's demands, rather than a formal collection of work samples.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for a Part-Time Custom Framer role in Georgetown, Texas, and considering it's an entry-level position, the estimated hourly wage would likely range from $12.00 to $16.00 per hour.

• This estimate considers the cost of living in Georgetown, TX, the retail industry benchmark for specialized roles, and the partial overlap with sales responsibilities. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available, offering comprehensive coverage.

• Paid Time Off (PTO): Accrued PTO is provided for rest and personal needs.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, supporting personal creative endeavors.

• Other Benefits: Specific details on retirement plans, life insurance, and other potential benefits would be available upon inquiry or during the hiring process.

Working Hours:

• This is a Part-Time position, with typical hours varying based on store needs and scheduling.

• Expect to work a combination of days, evenings, weekends, and potentially early mornings, as retail schedules are dynamic.

• The role may require approximately 20-30 hours per week, but this can fluctuate.

📝 Enhancement Note: The salary estimate is based on available data for similar roles in the specified location and industry. The provided benefits list is taken directly from the job description's company information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Home Decor / Custom Framing

Company Size: Large (Over 10,000 employees globally, with a significant retail presence across North America). Michaels operates over 1,300 stores.

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• Store Level: This role operates within a local store team, reporting to a Store Manager or Assistant Manager, and potentially working alongside other framers, sales associates, and stock associates.

• Departmental Focus: The Custom Framing department is a specialized area within the store, requiring close collaboration with other sales floor team members to ensure a cohesive customer experience.

• Cross-functional Collaboration: Team members are expected to support various store functions, including truck unloads, stocking, and Omni-channel fulfillment, requiring collaboration across different operational areas.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships through personalized service, exemplified by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent quality, safety, and compliance across all stores.

• Data-Driven Improvement: While not explicitly detailed for this role, the company likely uses sales data and customer feedback to inform operational improvements and merchandising strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's founding date and headquarters provide context for its established presence in the retail sector. The emphasis on "fueling the joy of creativity and celebration" suggests a culture that values passion for arts and crafts.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist (Part-Time)

This role represents an entry point into specialized retail operations. It focuses on developing core skills in customer service, sales, and technical execution within a specific department (Custom Framing).

Reporting Structure:

• The Retail-PT Custom Framer typically reports to a Store Manager, Assistant Store Manager, or potentially a dedicated Framing Department Manager, depending on the store's organizational structure.

• This position involves direct interaction with customers and collaboration with fellow store associates. Operations Impact:

• Revenue Generation: Directly contributes to store sales through custom framing orders and upselling.

• Customer Loyalty: Builds customer satisfaction and repeat business through high-quality work and exceptional service.

• Brand Representation: Acts as a brand ambassador, embodying Michaels' commitment to creativity and customer care.

• Operational Efficiency: Supports smooth store operations by maintaining department standards and assisting with general retail tasks.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design consultation skills, and potentially become a subject matter expert in the department.

• Retail Leadership: Potential to advance into Lead Framer, Assistant Store Manager, or Store Manager roles through demonstrated performance, leadership potential, and further training.

• Cross-Departmental Experience: Gain experience in other areas of retail operations, such as visual merchandising, inventory management, or customer service leadership.

• Continuous Learning: Opportunities for training on new products, framing techniques, and sales strategies. Access to tuition assistance for formal education.

📝 Enhancement Note: The growth path from an entry-level framer to management is a common trajectory in retail, emphasizing the development of both technical and interpersonal skills.

🌐 Work Environment

Office Type: Public Retail Store Setting.

Office Location(s): 1013 W University Ave Ste 600, Georgetown, TX. Michaels operates numerous locations across the US and Canada.

Workspace Context:

• Customer-Facing Environment: Primarily works on the sales floor and within the designated custom framing area, interacting directly with customers.

• Dedicated Framing Area: Access to specialized equipment and materials within the frame shop.

• Stock Rooms: May involve time in stock rooms, which might not always be climate-controlled.

• Collaborative Atmosphere: Works closely with a team of retail associates, fostering a collaborative and supportive work environment.

• Technology Integration: Utilizes POS systems, potentially tablets for design consultations, and other retail technology.

Work Schedule:

• Flexible scheduling is a key aspect, requiring availability for nights, weekends, and early mornings to meet customer demand.

• The role is part-time, with hours typically ranging from 20-30 per week, subject to operational needs.

📝 Enhancement Note: The description of the work environment highlights the dynamic nature of retail, requiring adaptability and a willingness to engage with customers and diverse tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and screening questions to assess basic qualifications and availability.

• In-Person Interview: Typically conducted by a Store Manager or Assistant Manager. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Presenting hypothetical scenarios related to framing, sales, or customer interactions to gauge decision-making.
  • Skills Assessment: Discussions about your measuring skills, comfort with tools, and any prior framing experience.
  • Company Culture Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

• Practical/Skills Demonstration (Possible): While not explicitly stated, there might be a brief demonstration of measuring skills or a discussion about how to approach a framing project.

• Offer & Onboarding: If successful, an offer will be extended, followed by onboarding and training.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, focus on showcasing relevant experiences through your resume and interview responses:
  • Resume Highlights: Emphasize any experience with customer service, sales, precise tasks (measuring, crafts), or operating equipment. Quantify achievements where possible.
  • Interview Storytelling: Use the STAR method (Situation, Task, Action, Result) to describe relevant experiences, particularly those involving problem-solving, customer engagement, or attention to detail.
  • Demonstrate Enthusiasm: Show genuine interest in art, creativity, and helping customers bring their visions to life.

Challenge Preparation:

• Customer Service Scenarios: Prepare to discuss how you would handle common retail customer interactions, from greeting to problem-solving.

• Sales Approach: Think about how you would effectively present custom framing options and upsell.

• Process Understanding: Be ready to discuss why following procedures like SOPs is important in a retail setting.

• Physical Demands: Acknowledge and be prepared to discuss your ability to meet the physical requirements of the role.

📝 Enhancement Note: The interview process for a part-time retail role is typically focused on assessing fundamental customer service, sales aptitude, and a good cultural fit, rather than deep technical expertise from the outset.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing Machines/Moulding Cutters: For precise cutting of frame materials.
  • Glass Cutters: For custom sizing of glass or acrylic for frames.
  • Heat Press/Mounting Equipment: For specialized mounting techniques.
  • Measuring Tools: Rulers, tape measures, calipers for accurate measurements.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing product information.

• Basic Computer Software: For order entry, inventory lookups, and communication.

Analytics & Reporting:

• While this role doesn't directly manage analytics, awareness of how individual performance contributes to store metrics (e.g., sales, customer satisfaction scores) is beneficial. CRM & Automation:

• Customer Order Management System: Integrated within the POS or a separate system to track custom framing orders, customer details, and project status.

• Inventory Management Software: Likely integrated with the POS to track stock levels of framing materials, ready-made frames, and related supplies.

📝 Enhancement Note: The emphasis is on hands-on tools and equipment specific to custom framing, alongside standard retail technology like POS systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is encouraged and celebrated, both for customers and team members.

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and quality products.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support colleagues.

• Integrity & Accountability: Adhering to company policies, ethical practices, and taking responsibility for one's actions.

• Efficiency & Quality: Striving for operational efficiency while maintaining high standards for custom framing and store presentation.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist in various store functions, promoting a collaborative approach to meeting overall store objectives.

• Customer-Centric Problem Solving: Working together to find solutions for customer needs, often involving input from different team members or departments.

• Knowledge Sharing: Encouraging team members to share best practices, tips, and learnings related to framing, sales, or customer service.

📝 Enhancement Note: The company's purpose statement ("fuel the joy of creativity and celebration") strongly influences its culture, emphasizing passion, customer engagement, and a supportive atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling custom framing duties with direct customer service, sales, and general store operations can be demanding.

• Managing Customer Expectations: Effectively communicating timelines, costs, and design possibilities to ensure customer satisfaction with custom framing projects.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and performing repetitive tasks, which can be physically challenging.

• Learning Curve for Framing Skills: Mastering the operation of framing equipment and achieving high-quality results requires practice and attention to detail.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn more complex framing methods, matting techniques, and preservation practices.

• Sales & Design Consultation: Developing skills in consultative selling and advising customers on aesthetic choices for their artwork.

• Retail Operations Training: Gaining broader knowledge of retail management, inventory control, visual merchandising, and Omni-channel fulfillment.

• Leadership Development: Potential pathways to supervisory or management roles within the store or company.

• Tuition Assistance: Financial support for pursuing further education relevant to career goals.

📝 Enhancement Note: The challenges are typical for a specialized retail role, while the growth opportunities highlight a clear path for development within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "How would you handle a customer who is unhappy with their custom framing order?" or "Describe a time you went above and beyond to help a customer."

• Sales Approach: "If a customer is unsure about the best framing option, how would you guide them?" or "How do you approach upselling products or services?"

• Process & Procedure: "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment?" or "How would you ensure accuracy when measuring for a custom frame?"

• Teamwork & Collaboration: "Describe a time you worked effectively as part of a team to achieve a goal."

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "What does 'customer-centric' mean to you in a retail setting?"

• "How do you handle working in a fast-paced environment with multiple demands?"

• "What are your thoughts on working a flexible schedule, including weekends and evenings?" Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to discuss specific experiences listed on your resume that demonstrate your skills in customer service, sales, precision, or any relevant technical abilities.

• Hypothetical Scenarios: Walk through how you would approach a typical custom framing consultation, from greeting the customer to finalizing the order.

• Highlighting Soft Skills: Emphasize your communication, problem-solving, and interpersonal skills, as these are critical for customer interaction and teamwork.

📝 Enhancement Note: Interview preparation should focus on demonstrating enthusiasm for creativity, a strong customer service ethic, attention to detail, and an ability to work collaboratively in a retail setting.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight any experience in customer service, sales, arts and crafts, precision work (measuring, detailed tasks), or operating equipment. Use keywords from the job description such as "custom framing," "customer service," "sales," and "measuring skills."

• Prepare for Behavioral Questions: Think of specific examples using the STAR method that showcase your problem-solving abilities, customer interaction skills, and teamwork.

• Research Michaels: Familiarize yourself with Michaels' products, services, and company values to demonstrate genuine interest and cultural fit. Understand their focus on creativity and customer experience.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the role, emphasizing your enthusiasm for the product, your service-oriented mindset, and your willingness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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