Retail Picture Framer

📍 Job Overview

Job Title: Retail Picture Framer

Company: Michaels Stores

Location: Newington, Connecticut, United States

Job Type: PART_TIME

Category: Retail Operations & Sales

Date Posted: May 30, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and sales within the custom framing department of a retail store.

• Key responsibilities include consultative selling of custom framing solutions, direct production of framing orders, and maintaining visual merchandising standards.

• Requires proficiency in basic measuring, computer skills, and the operation of specialized framing equipment.

• Contributes to overall store operations, including inventory management, cash handling, and supporting omni-channel fulfillment.

📝 Enhancement Note: The role of a Retail Picture Framer, while not a traditional "Revenue Operations" or "Sales Operations" role, shares common threads in its emphasis on customer experience, sales targets, process adherence, and operational efficiency within a retail environment. The "Elevated ABC Deliver" mentioned in the description likely refers to a specific sales methodology focused on building customer relationships and driving sales, which is a core component of GTM (Go-To-Market) strategies in retail.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by understanding their needs and recommending appropriate custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to engage customers, present design options, and close sales for custom framing projects.
  • Actively assist customers in locating products and providing solutions to meet their creative and framing needs.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality, accuracy, and within specified timelines.
  • Operate framing equipment, including mat cutters and potentially heat presses, safely and efficiently.
  • Ensure all framing projects meet company standards for craftsmanship and presentation.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-merchandised, organized, and in stock.
  • Support inventory management through participation in truck unloads, stocking processes, and directed replenishment.
  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs).

• Point of Sale & Omni-Channel Support:

  • Operate the cash register and execute cash handling procedures accurately and according to standards.
  • Assist with and support omni-channel processes, which may include fulfilling online orders or assisting customers with online purchases in-store.

• Team Collaboration & Compliance:

  • Interact positively and respectfully with colleagues, promoting a collaborative and supportive work environment.

  • Adhere to all company policies, programs, SOPs, and safety guidelines.

  • Participate in shrink reduction and safety programs as directed.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, technical production, and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured approach to sales that candidates should be prepared to discuss in terms of customer relationship building and consultative selling, akin to a GTM sales process.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong understanding of basic math and measurement is crucial for custom framing.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, potentially basic design software, and internal communication platforms.

• Measuring Skills: Accurate and precise measurement capabilities are fundamental for custom framing.

• Equipment Operation: Proficiency in operating framing equipment, including mat cutters and glass cutters.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Cash Handling: Accurate and secure management of monetary transactions.

• Adherence to SOPs: Ability to follow Standard Operating Procedures consistently for quality and compliance.

Preferred Skills:

• Retail Experience: Previous experience in a retail setting, understanding store operations and customer flow.

• Sales Acumen: Experience in selling products or services, with an ability to consultatively sell custom framing solutions.

• Visual Merchandising: An eye for presentation and the ability to maintain appealing product displays.

• Inventory Management Basics: Familiarity with stocking, replenishment, and maintaining accurate stock levels.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is entry-level or suitable for individuals transitioning into a retail operations or sales support function. The required skills directly translate to operational efficiency and customer satisfaction, critical components for any GTM strategy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences in their application.

• Process Documentation: Ability to describe and adhere to established Standard Operating Procedures (SOPs) for framing production, sales, and customer service.

• System Interaction: Demonstrate familiarity with using POS systems and basic computer applications for order management and customer interaction.

• Quality Control: Showcase an understanding of quality standards in previous roles, particularly in production or service delivery.

• Problem-Solving Examples: Be prepared to discuss instances where you identified and resolved customer issues or process inefficiencies.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of:

  • Workflow design and optimization (e.g., how to efficiently manage framing orders from consultation to completion).

  • Implementation and adherence to established processes (e.g., following company SOPs for safety, sales, and production).

  • Measurement and performance analysis (e.g., understanding how individual performance contributes to store sales targets).

📝 Enhancement Note: For an entry-level retail role, the "portfolio" is less about formal documents and more about demonstrated understanding and ability. Candidates should be ready to articulate their process thinking and adherence to established workflows, demonstrating their potential to execute operational tasks effectively.

💵 Compensation & Benefits

Salary Range:

• As a PART_TIME Retail Picture Framer position with 0-2 years of experience in Newington, Connecticut, the estimated hourly wage would likely fall between $13.00 - $17.50 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available, reflecting Michaels' commitment to team well-being.

• Paid Time Off (PTO): Accrued PTO for eligible Team Members.

• Employee Discounts: Generous discounts on Michaels products, fostering an appreciation for crafting and creativity.

• Tuition Assistance: Support for continuing education and professional development.

• Other Benefits: Additional benefits may be available, as indicated by the company's commitment to robust benefits for both full-time and part-time team members.

Working Hours:

• This is a PART_TIME position. Working hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings.

• The standard full-time work week is typically 40 hours, and part-time roles will be scheduled accordingly, often with flexibility to accommodate student schedules or other commitments.

📝 Enhancement Note: The salary range is an estimation based on typical retail compensation for similar roles in the specified location. Actual compensation will depend on candidate experience, specific store needs, and company pay scales. The inclusion of comprehensive benefits for part-time roles is a significant draw for retail positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail. Michaels is a leading retailer in North America, specializing in arts, crafts, custom framing, and seasonal decor.

Company Size: Large (Over 10,000 employees). Michaels operates over 1,300 stores across North America, indicating a significant operational footprint and a structured corporate environment.

Founded: 1973. With a long history, Michaels has established robust operational processes and a deep understanding of its customer base.

Team Structure:

• Store Level: This role is part of a store-based team, reporting to Store Management (potentially a Framing Manager or Assistant Store Manager).

• Cross-functional Collaboration: Works closely with other store associates (e.g., cashiers, floor associates) to ensure seamless customer experience and efficient store operations. Collaboration also extends to supporting omni-channel fulfillment initiatives.

• Departmental Focus: Primarily operates within the Custom Framing department, requiring specialized knowledge and customer interaction.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for sales, production, safety, and inventory management, ensuring consistency across all locations.

• Data-Informed Operations: While not explicitly stated for this role, the company likely uses sales data, inventory metrics, and customer feedback to drive operational decisions and merchandising strategies.

Company Website: https://www.michaels.com

📝 Enhancement Note: The company culture is rooted in creativity and customer service, with a strong emphasis on operational consistency and safety. For operations-minded individuals, understanding how to execute standardized processes within a large retail network is key.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level/Associate. This role is designed for individuals starting their careers or seeking to gain foundational experience in retail operations and customer-facing sales.

Reporting Structure: Reports to the Store Management team (e.g., Framing Manager, Assistant Store Manager, or Store Manager), who oversee daily operations and performance.

Operations Impact: Directly impacts store revenue through custom framing sales and contributes to customer satisfaction and retention by providing quality products and excellent service. Efficient operations in the framing department also support overall store presentation and inventory flow.

Growth Opportunities:

• Skill Development: Opportunity to develop specialized skills in custom framing, sales consultation, and retail operations.

• Advancement within Store: Potential to move into roles with greater responsibility within the store, such as Key Holder, Assistant Manager, or specialized department lead.

• Cross-Departmental Experience: Gain exposure to various aspects of retail operations by working across different store areas.

• Company-Wide Opportunities: Michaels offers opportunities for advancement across its extensive network of stores and corporate functions for high-performing individuals.

📝 Enhancement Note: This role serves as a strong entry point into retail operations. The growth path emphasizes developing core competencies in customer service, sales, and operational execution, with clear pathways for advancement within the retail environment.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is a customer-facing retail store, with a dedicated Custom Framing department.

Office Location(s): Newington, Connecticut, United States. The specific store location at 45 Gosling Rd.

Workspace Context:

• Customer Interaction: Frequent direct interaction with customers in a sales and service capacity.

• Production Area: The framing shop involves working with specialized equipment, tools, and materials, including glass cutters and heat presses, in a designated area.

• Store Floor: Involves working on the retail floor for merchandising, customer assistance, and inventory tasks.

• Climate Control: Most public areas are climate-controlled; some stock rooms may not be. Outdoor work may be required for truck unloading.

Work Schedule:

• Part-time schedule, with hours varying based on business needs.

• Must be available to work nights, weekends, and potentially early mornings.

• Flexibility is key to accommodate customer traffic and operational demands.

📝 Enhancement Note: The work environment is dynamic, requiring adaptability to customer interactions, production tasks, and general retail operations. The framing shop itself is a specialized workspace with unique safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application and potentially a brief phone screen to assess basic qualifications and availability.

• In-Person Interview: Expect one or more interviews at the store location. This will likely include:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and adherence to policies.
  • Situational Questions: Presenting scenarios related to customer interactions, sales challenges, or operational tasks to gauge your approach.
  • Skills Assessment: Potentially a brief demonstration of basic measuring skills or discussion about your ability to learn equipment operation.

• Final Interview: May involve meeting with a store manager or higher-level management for a final assessment.

Portfolio Review Tips:

• Resume Focus: Highlight any customer service, sales, or hands-on/production experience. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Contributed to Y% increase in framing sales").

• Highlighting Skills: Clearly list required skills like "Basic Computer Skills," "Measuring Skills," and any experience with tools or equipment.

• Describing Experience: For past roles, describe responsibilities that align with customer interaction, problem-solving, and task completion. If you have any crafting or artistic experience, mention it as it aligns with the company's core business.

• No Formal Portfolio Needed: For this role, a formal portfolio of work is not expected. Your resume and interview responses will serve as your "portfolio."

Challenge Preparation:

• Customer Scenarios: Be prepared to discuss how you would handle common retail customer situations, such as an unhappy customer, a customer needing help finding an item, or a customer unsure about design choices.

• Problem-Solving: Think about how you would approach a situation where a framing order has an error or a customer is dissatisfied with the product.

• Understanding of Operations: Be ready to articulate why following SOPs and maintaining a clean, organized store are important for customer experience and business success.

📝 Enhancement Note: The interview process for this role is focused on assessing foundational customer service, sales potential, and operational aptitude. Candidates should prepare by reflecting on past experiences that demonstrate these qualities.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially looking up inventory.

• Custom Framing Equipment: Mat cutters, glass cutters, potentially heat presses, and other specialized tools for framing production.

• Measuring Tools: Tape measures, rulers, and other precision instruments.

Analytics & Reporting:

• Basic Computer Skills: Likely involves using internal systems for sales tracking, inventory lookup, and potentially basic reporting dashboards accessible to store staff.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction that may be supported by CRM functionalities within the POS system or dedicated software for tracking customer preferences and past orders.

📝 Enhancement Note: Proficiency with POS systems and specialized framing equipment is a core technical requirement. While advanced analytics tools are unlikely to be directly used by this role, an understanding of how sales and operational data impacts the business is beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality products.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression, both in products and in the work environment.

• Teamwork & Respect: Fostering a collaborative atmosphere where team members support each other and treat everyone with respect.

• Efficiency & Quality: Striving for operational excellence by adhering to processes and delivering high-quality results.

• Safety & Compliance: Maintaining a safe working environment and adhering to all company policies and regulations.

Collaboration Style:

• Supportive & Helpful: Team members are expected to assist each other with customer needs, operational tasks, and learning new skills.

• Process-Oriented: Collaboration often involves working together to ensure SOPs are followed and tasks are completed efficiently.

• Communication-Focused: Open communication is encouraged to resolve issues, share information, and ensure a smooth workflow.

📝 Enhancement Note: The culture at Michaels is built around creativity, customer service, and a supportive team environment. For operations roles, demonstrating an ability to work collaboratively and adhere to established processes is highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers for sales consultations while also completing framing orders accurately and on time.

• Customer Dissatisfaction: Handling situations where customers are unhappy with product quality, design choices, or service delivery.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles for custom framing.

• Maintaining Standards: Consistently adhering to SOPs for sales, production, and store presentation in a fast-paced retail environment.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools that require dexterity and care.

Learning & Development Opportunities:

• Framing Expertise: Develop in-depth knowledge and practical skills in custom framing design and production.

• Sales & Customer Service Training: Enhance consultative selling techniques and customer relationship management through company programs.

• Retail Operations Exposure: Gain broad experience in various aspects of retail store management, merchandising, and inventory control.

• Internal Advancement: Opportunities to progress into supervisory or management roles within Michaels stores.

📝 Enhancement Note: This role offers significant hands-on learning in a specialized retail area. The challenges are typical of customer-facing, production-oriented retail roles, and the growth opportunities are geared towards developing core retail competencies.

💡 Interview Preparation

Strategy Questions:

• Customer Interaction: "Describe a time you had to help a customer who was unsure about their purchase. How did you guide them to a solution?" (Focus on consultative selling, active listening, and problem-solving).

• Operational Execution: "Imagine you have a custom framing order due today, but a customer needs help choosing a frame for a large artwork. How would you prioritize your tasks?" (Focus on time management, prioritization, and balancing customer service with production deadlines).

• Process Adherence: "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment?" (Focus on quality, consistency, safety, and customer experience).

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, specifically in the Custom Framing department?" (Connect your interest to creativity, customer service, or specific skills).

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a goal." (Highlight collaboration, support, and shared success).

• Company Values: "How do you embody values like customer focus or creativity in your work?" (Relate your past experiences to Michaels' stated values).

Portfolio Presentation Strategy:

• Resume as Portfolio: Your resume is your primary "portfolio." Ensure it clearly details relevant experience, skills, and achievements.

• Highlighting Key Skills: Be ready to verbally elaborate on your experience with customer service, sales, basic computer use, and any hands-on work or tool operation.

• Showcasing Problem-Solving: Prepare 1-2 specific examples of challenges you've faced in previous roles (especially customer service or operational) and how you resolved them.

• Demonstrating Learning Aptitude: Emphasize your ability and eagerness to learn new skills, operate equipment, and follow instructions.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive attitude towards learning, and an understanding of operational fundamentals like process adherence and time management.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any relevant technical skills (even basic ones like measuring), and your ability to learn quickly. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations."

• Prepare for Behavioral Questions: Reflect on past experiences that showcase your ability to handle customer interactions, work in a team, solve problems, and follow instructions.

• Research Michaels: Familiarize yourself with Michaels' product offerings, its brand mission ("fuel the joy of creativity"), and its commitment to customers and team members. This will help you articulate your interest and cultural fit.

• Practice articulating your skills: Be ready to verbally explain how your existing skills and willingness to learn make you a strong candidate for the Retail Picture Framer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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