Retail Picture Framer

📍 Job Overview

Job Title: Retail Picture Framer

Company: Michaels Stores

Location: Canton, Ohio, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-25

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Engage customers to understand their custom framing needs and provide tailored design solutions.

• Execute framing orders with a high degree of quality and adherence to production timelines.

• Maintain visual merchandising standards for the custom framing department and ready-made frame sections.

• Provide exceptional customer service, assisting with product location, sales, and general store upkeep.

• Operate point-of-sale systems and manage cash handling procedures accurately.

📝 Enhancement Note: This role is firmly rooted in a customer-facing retail environment, with a specialized focus on custom framing services. The emphasis on "Elevated ABC Deliver" suggests a structured sales and relationship-building methodology beyond basic customer service, requiring proactive engagement and consultative selling skills.

📈 Primary Responsibilities

• Develop and nurture customer relationships by understanding their creative vision and translating it into compelling custom framing solutions, directly impacting sales performance.

• Execute the full lifecycle of custom framing orders, from initial consultation and design to production, ensuring meticulous craftsmanship and on-time delivery.

• Maintain the visual appeal and stock integrity of the ready-made frame department, including effective planogram execution and inventory management for SISO (Ship-from-Store) and Directed Replenishment.

• Deliver a consistently friendly and helpful customer experience, actively assisting shoppers in locating products, resolving inquiries, and ensuring a well-merchandised and stocked store environment.

• Operate the cash register proficiently, adhering strictly to cash handling policies and procedures to ensure accuracy and prevent loss.

• Actively participate in truck un-load and stocking processes, ensuring adherence to established truck standards and budget compliance.

• Support company-wide shrink and safety programs through vigilant observation, adherence to procedures, and proactive reporting of potential issues.

• Foster a positive and respectful work environment by interacting constructively with colleagues, remaining resilient during challenging situations, and embodying the company's vision and values.

• Assist with the execution of omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, technical execution (framing), visual merchandising, and general retail operations. The mention of "Elevated ABC Deliver" is a critical clue for candidates to research Michaels' specific sales methodology, which likely involves consultative selling and relationship-building techniques to drive higher-value custom framing sales.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a foundational understanding of art, design principles, or visual presentation is beneficial.

Experience: 0-2 years of experience in a customer-facing role, with a demonstrated ability to learn and apply new skills.

Required Skills:

• Basic computer proficiency for POS systems and potential order management software.

• Accurate basic measuring skills essential for custom framing specifications.

• Ability to safely and effectively operate framing equipment and glass cutters.

• Strong customer service orientation with excellent interpersonal communication skills.

• Proficiency in cash handling and point-of-sale (POS) operations.

• Ability to follow Standard Operating Procedures (SOPs) and company programs diligently.

• Capacity to work collaboratively in a team environment and contribute to a positive store culture. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-oriented setting.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with art, design, or visual merchandising principles.

• Experience with inventory management and visual merchandising tasks.

📝 Enhancement Note: The "0-2 years" experience level suggests that this role is entry-level or requires minimal prior specialized experience. However, the emphasis on "selling products and/or services" and "building customer relationships" indicates that transferable skills in communication, persuasion, and customer engagement are highly valued. Candidates with any background involving client interaction and problem-solving will be competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of customer interaction and problem-solving scenarios, particularly those involving creative solutions or exceeding customer expectations.

• Showcase any personal projects or experiences that highlight attention to detail, precision, and aesthetic sensibility, even if not directly related to professional framing.

• Include documentation or descriptions of processes followed to complete tasks accurately and efficiently, such as order taking or project planning. Process Documentation:

• Candidates may be asked to describe their approach to learning and implementing new operational processes or technical skills, such as operating new equipment.

• Ability to articulate how they would ensure quality control in their work, particularly in a custom product environment where precision is key.

• Understanding of how to track and manage individual tasks or orders to ensure timely completion and customer satisfaction.

📝 Enhancement Note: Given the entry-level nature of this role, a formal portfolio is unlikely to be a strict requirement. However, candidates should be prepared to speak to their process-oriented thinking and demonstrate their ability to follow instructions and execute tasks meticulously. Any evidence of organizational skills or a methodical approach to tasks will be beneficial.

💵 Compensation & Benefits

Salary Range: Based on the "Part time" employment type, "0-2 years" experience level, and the retail nature of the role in Canton, Ohio, the estimated hourly wage is likely between $12.00 - $16.00 USD per hour. This range is derived from industry benchmarks for similar entry-level retail positions in the Ohio region, considering the specialized skill of custom framing which may command a slightly higher rate than general retail associates.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contribution.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Employee Discounts: Significant discounts on Michaels products and services, including custom framing.

• Partner Discount Programs: Access to discounts with other affiliated companies.

Working Hours: This is a part-time position. Actual weekly hours may vary based on store needs and operational demands, but typically range from 15-25 hours per week. Work hours include nights, weekends, and early mornings, aligning with typical retail operating schedules.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar retail positions in the Canton, Ohio area and aligns with the stated experience level. The extensive list of benefits indicates Michaels' commitment to supporting its team members, with particular value for part-time employees including tuition and adoption assistance, alongside standard health and retirement plans.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading specialty retailer in North America, focusing on providing a wide array of crafting supplies, custom framing services, and seasonal decor. This industry context means the work environment is often creative, customer-centric, and driven by seasonal trends and project-based customer needs.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America, indicating a large, established retail organization. For operations professionals, this size translates to standardized processes, opportunities for structured training, and a clear hierarchy, but potentially less autonomy in shaping foundational operational procedures compared to smaller firms.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector. This longevity suggests a company with established operational practices, a mature supply chain, and a deep understanding of its customer base.

Team Structure:

• The framing team likely consists of a lead framer or department manager, alongside several Retail Picture Framers. Collaboration within the department is key for managing workflow and quality.

• Framers also work closely with the broader store team, including cashiers, stock associates, and other sales floor staff, requiring strong cross-functional communication for customer assistance and operational tasks.

• The reporting structure is typically hierarchical, with the framer reporting to a store manager or assistant store manager, who in turn reports to district or regional management. Methodology:

• Customer Engagement: A primary methodology is "Elevated ABC Deliver," focusing on building relationships and providing consultative solutions rather than just transactional service.

• Process Adherence: Strong emphasis on following Standard Operating Procedures (SOPs) for all aspects of the job, from sales and production to safety and inventory.

• Quality Control: Meticulous attention to detail in framing production to ensure high-quality output and customer satisfaction.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's focus on "fueling the joy of creativity" suggests a culture that values passion, creativity, and customer inspiration. For operations roles, this translates to an environment where efficiency and process are balanced with the need to support creative endeavors and customer satisfaction. The "Elevated ABC Deliver" methodology is a key differentiator that candidates should investigate.

📈 Career & Growth Analysis

Operations Career Level: This "Retail Picture Framer" role is positioned at an entry-level to junior associate level within the retail operations and customer service domain. It focuses on executing defined tasks, providing direct customer service, and learning specialized skills (custom framing). The scope includes customer interaction, production, and store maintenance.

Reporting Structure: The Retail Picture Framer typically reports to a Store Manager or Assistant Store Manager, who oversees all store operations. Within the custom framing department, there may be a Lead Framer or Custom Framing Manager who provides direct guidance on framing-specific tasks and quality.

Operations Impact: The role directly impacts store revenue through custom framing sales and general retail sales. It also influences customer loyalty and brand perception through the quality of service and the final framed product. Efficient execution of framing orders and maintenance of the department contribute to overall store operational efficiency and profitability.

Growth Opportunities:

• Specialization: Advancement to a Lead Picture Framer or Custom Framing Specialist role, potentially involving more complex projects, training new team members, and managing department inventory.

• Cross-Training: Opportunities to gain experience in other store departments (e.g., visual merchandising, inventory management, omni-channel fulfillment) to broaden retail operational skills.

• Leadership Track: Potential progression into Assistant Store Manager or Store Manager roles, requiring broader operational management, team leadership, and P&L responsibility.

• Corporate Opportunities: For exceptional performers, potential pathways into corporate roles within Merchandising, Operations, or Training departments, though this is less common directly from a framer role.

📝 Enhancement Note: The growth path here is distinctly within the retail store environment, emphasizing front-line customer experience and operational execution. While direct corporate ops roles might be a stretch, the experience gained in sales, customer service, and process adherence is foundational for retail management. Researching Michaels' internal mobility programs would be beneficial for candidates aspiring for long-term growth.

🌐 Work Environment

Office Type: Public retail store setting. The primary work area will be the sales floor and the dedicated custom framing shop within the store.

Office Location(s): The specific location is Canton, Ohio, at 1445 Riverstone Pkwy Ste 100. This is a customer-facing retail environment, meaning interactions will be with the general public.

Workspace Context:

• Climate Control: Most public areas of the store are climate-controlled. However, some stock rooms may not be, and outdoor work might be required during truck unloads.

• Tools & Equipment: The framing shop is equipped with specialized tools including a glass cutter and a heat press, alongside standard framing equipment.

• Team Interaction: Constant interaction with customers and collaboration with other store team members are integral to the role, fostering a dynamic and people-oriented work environment.

Work Schedule: The role requires flexibility to work nights, weekends, and early mornings, which is typical for retail operations to cover peak shopping hours and store operational needs.

📝 Enhancement Note: The work environment is typical for a specialty retail store. Candidates should be comfortable with a fast-paced, customer-interactive setting that requires standing for extended periods and performing physical tasks. The mention of specific equipment like a glass cutter and heat press highlights the hands-on nature of the framing aspect.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete online application.

• Phone Screen: A brief call with an HR representative or hiring manager to assess basic qualifications, interest, and availability.

• In-Person Interview: Typically with the Store Manager or Assistant Store Manager. This will involve behavioral questions, scenario-based questions related to customer service and problem-solving, and a discussion about the framing responsibilities. Be prepared to discuss your experience with sales and customer interaction.

• Practical Assessment (Potential): While not explicitly stated, a brief demonstration of basic measuring skills or a discussion about how you would approach a framing consultation might occur.

• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• For this role, a traditional "portfolio" of framed work is unlikely, given the entry-level nature. Instead, focus on your resume and your ability to articulate your skills during the interview.

• Prepare specific examples of times you provided excellent customer service, resolved a customer issue, or learned a new skill quickly.

• If you have any personal projects involving art, crafts, or precise work, be ready to discuss them briefly to showcase relevant aptitudes. Challenge Preparation:

• Be ready to answer questions like: "How would you handle a customer who is unhappy with their custom framing choice?" or "Describe a time you went above and beyond for a customer."

• Understand the Michaels "Elevated ABC Deliver" methodology if possible (research their sales approach online).

• Be prepared to discuss your understanding of basic measurement and precision, and your willingness to learn the technical aspects of framing.

📝 Enhancement Note: The interview process is standard for retail roles. The key for candidates is to demonstrate strong interpersonal skills, a customer-centric mindset, a willingness to learn, and an understanding of how to contribute to sales and store operations. Researching Michaels' brand values and sales approach will be highly advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing product information. Proficiency in using touch-screen interfaces and operating cash drawers is expected.

• Custom Framing Design Software (Potential): While not explicitly mentioned, some larger retailers may use specialized software to help design and price custom framing orders. Familiarity with user-friendly design interfaces would be a plus.

• Basic Computer Skills: For accessing training modules, company communications, and potentially basic inventory lookups.

Analytics & Reporting:

• Sales Performance Metrics: Understanding basic sales targets and how individual performance contributes to store goals.

CRM & Automation:

• Customer Relationship Management (CRM) elements within POS: The system likely captures customer information for order tracking and potentially for marketing outreach, requiring accurate data entry.

📝 Enhancement Note: The technology stack is centered around standard retail operations tools, primarily the POS system. The emphasis is on functional use for sales, order management, and customer service rather than complex data analysis or automation. Basic digital literacy is sufficient.

👥 Team Culture & Values

Operations Values:

• Customer Focus: "Fueling the joy of creativity" is central, meaning operations must support a positive and inspiring customer experience.

• Integrity: Adherence to SOPs, cash handling standards, and safety protocols is paramount.

• Teamwork: Collaboration with colleagues across departments is essential for efficient store operations and excellent customer service.

• Creativity & Passion: While an operations role, an appreciation for the creative products and customer projects is a cultural asset.

• Accountability: Taking ownership of tasks, sales goals, and the quality of work produced.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, should aim to be helpful and supportive.

• Process-Oriented: Collaboration often involves working together to ensure SOPs are followed and tasks are completed efficiently.

• Solution-Focused: When challenges arise, the team is expected to work together to find practical solutions, whether for customer issues or operational hurdles.

📝 Enhancement Note: Michaels emphasizes a culture that balances creative spirit with operational discipline. For operations roles, this means executing processes diligently while maintaining a positive, customer-first attitude. Understanding and aligning with these core values will be important for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while also completing framing orders accurately and on time.

• Technical Skill Acquisition: Learning to operate framing equipment, glass cutters, and potentially design software safely and efficiently.

• Customer Expectation Management: Handling diverse customer needs and expectations, especially for custom-designed products where creative vision can vary widely.

• Physical Demands: The role requires standing for long periods, lifting, and repetitive motions, which can be physically demanding.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, POS systems, and customer service protocols.

• Product Knowledge: Deepening understanding of framing materials, art preservation techniques, and design trends.

• Sales Skills Development: Opportunities to hone consultative selling techniques through the "Elevated ABC Deliver" program.

• Cross-Functional Exposure: Learning about other aspects of retail operations within the store.

📝 Enhancement Note: The primary growth opportunities lie in developing specialized skills within the framing department and advancing within the retail store management structure. Candidates should be proactive in seeking out training and demonstrating a commitment to mastering both the technical and customer-facing aspects of the role.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" Focus on empathy, problem-solving, and de-escalation.

• Sales Approach: "How would you approach a customer who is just browsing in the framing department?" Prepare to discuss consultative selling, asking open-ended questions, and identifying customer needs.

• Process & Quality: "How do you ensure accuracy when taking measurements or completing a detailed task?" Emphasize attention to detail, double-checking, and following procedures.

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in custom framing?" Connect your interests to creativity, customer service, and the company's mission.

• Teamwork: "Describe your ideal team environment." Highlight collaboration, support, and a positive atmosphere.

• Adaptability: "How do you handle learning new equipment or procedures?" Show eagerness to learn and a methodical approach to skill acquisition.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, use your resume as your primary "document." Be ready to elaborate on any relevant experience listed.

• Prepare 2-3 STAR method (Situation, Task, Action, Result) examples that showcase your customer service, sales aptitude, problem-solving skills, and ability to follow instructions.

• If you have any personal creative projects (e.g., art, crafting, DIY projects involving precision), have a brief, compelling story ready to share about them to demonstrate your creative inclination and attention to detail.

📝 Enhancement Note: The interview preparation should focus on highlighting transferable skills in customer service, sales, and attention to detail, alongside a genuine interest in the creative aspects of Michaels and the specialized framing service. Demonstrating a proactive learning attitude is crucial for this role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, examples of attention to detail, and any experience with tools or precise work. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Consistently met X sales targets").

• Interview Preparation: Practice answering behavioral and situational questions using the STAR method. Research Michaels' "Elevated ABC Deliver" sales approach and be ready to discuss how you would apply it. Prepare specific examples of your customer service and problem-solving skills.

• Company Research: Familiarize yourself with Michaels' brand, product offerings, and mission ("fuel the joy of creativity"). Understand the importance of custom framing as a key service offering.

• Portfolio Readiness (Verbal): Be ready to verbally articulate examples of your skills, particularly those related to customer interaction, problem-solving, and meticulous work, even if you don't have a physical portfolio.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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