Retail Picture Framer & Service Team Member 5143 Pottstown, PA

📍 Job Overview

Job Title: Retail Picture Framer & Service Team Member

Company: Michaels Stores

Location: Pottstown, Pennsylvania, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-08

Experience Level: Entry Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• This role is a hybrid position focusing on both customer engagement and operational execution within a retail environment.

• Key responsibilities include building strong customer relationships through personalized framing solutions and ensuring a positive shopping experience.

• Operational duties encompass maintaining store presentation, managing inventory, and executing point-of-sale transactions accurately.

• The position requires proficiency in basic technical skills related to framing equipment and a commitment to upholding company standards for safety and efficiency.

📝 Enhancement Note: While the job title suggests a focus on "Retail Picture Framer," the description broadens this to "Service Team Member," indicating a multifaceted role that includes general retail duties alongside specialized framing services. This implies a need for versatility and a willingness to engage in various store operations beyond just framing. The "Part time" employment type also suggests flexibility in scheduling and a focus on supporting broader store operations.

📈 Primary Responsibilities

• Customer Engagement & Custom Framing:

  • Build and nurture customer relationships by actively listening to their needs and providing expert guidance on custom framing solutions.
  • Utilize elevated selling techniques and design principles to create memorable and valuable framing experiences for customers.
  • Drive sales and production targets by effectively promoting custom framing services and products.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department and other assigned store areas, including executing directed replenishment and SISO (Ship-from-Store) processes.
  • Ensure a safe, clean, and clutter-free shopping environment for all customers.
  • Assist with the efficient unloading and stocking of merchandise, adhering to established truck standards and budgets.

• Point-of-Sale & Transaction Management:

  • Operate the cash register and execute all cash handling procedures with accuracy and adherence to company standards.
  • Assist customers with locating products, provide solutions to their needs, and ensure a seamless checkout process.

• Process Adherence & Compliance:

  • Strictly adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with legal requirements and company policies.
  • Actively participate in and support company shrink and safety programs.

• Team Collaboration & Support:

  • Interact positively and respectfully with colleagues, maintaining a professional and collaborative attitude, especially in challenging situations.

  • Serve as a role model by embodying the organization's vision and values and projecting a positive image.

  • Support Omni-channel processes, ensuring a consistent customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of sales-driven customer interaction and operational execution. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured approach to sales and customer service within the framing department, requiring the candidate to be proactive in identifying and fulfilling customer needs beyond basic transactions.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong understanding of basic mathematics and spatial reasoning is beneficial for custom framing design and measurement. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to build rapport and provide solutions for customer needs.

• Experience with point-of-sale systems and cash handling procedures. Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions with a positive and helpful demeanor.

• Custom Framing Fundamentals: Basic measuring skills and the ability to learn and operate framing equipment and a glass cutter.

• Point-of-Sale (POS) Operations: Proficiency in operating a cash register and executing accurate cash handling procedures.

• Merchandising & Store Maintenance: Capability to maintain visual standards, stock shelves, and keep the store environment clean and organized.

• Basic Computer Skills: Familiarity with basic computer operations for tasks like order entry or system navigation.

• Communication & Interpersonal Skills: Ability to interact respectfully and collaboratively with team members and customers.

Preferred Skills:

• Retail Sales Experience: Previous experience in a retail sales environment, particularly with commission or sales-driven targets.

• Product/Service Sales Expertise: Proven track record of successfully selling products or services to customers.

• Framing Equipment Operation: Prior hands-on experience with framing equipment, mat cutters, or related tools.

• Visual Merchandising: An eye for detail and ability to create appealing product displays.

• Omni-channel Fulfillment: Understanding of or experience with fulfilling online orders or assisting with buy-online-pickup-in-store (BOPIS) processes.

📝 Enhancement Note: The "Minimum Type of experience" clearly outlines the essential technical skills required, emphasizing the hands-on nature of the framing aspect. The "Preferred Type of experience" points towards candidates who can immediately contribute to sales performance and customer engagement beyond basic service.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples demonstrating how you've built customer relationships, understood needs, and provided solutions, particularly in a retail or service setting. Focus on how you identified an opportunity and delivered a positive outcome.

• Sales Performance Documentation: If applicable, provide examples of sales achievements, such as exceeding targets or contributing to team sales goals. Quantifiable results are highly valued.

• Process Improvement Examples: Showcase any instances where you identified an inefficiency in a process (e.g., stocking, customer flow, order management) and suggested or implemented a solution that improved efficiency or customer satisfaction.

• Visual Merchandising Examples: Photos or descriptions of displays or store areas you have organized or improved, highlighting your attention to detail and ability to create an appealing environment.

Process Documentation:

• Workflow Design & Optimization: While a formal portfolio isn't expected for this entry-level role, candidates should be prepared to discuss how they would approach learning and executing the framing order process, from initial customer consultation to final product delivery.

• System Usage Examples: Be ready to discuss your experience with POS systems, basic computer applications, and any inventory management tools you've used. Highlight your ability to quickly learn new systems.

• Measurement & Analysis: While not a data-heavy role, understanding how to track personal sales or production metrics and how they contribute to store goals would be beneficial to articulate.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is unlikely to be a strict requirement. However, candidates should prepare to discuss their relevant experiences in an interview context, using the STAR method (Situation, Task, Action, Result) to illustrate their skills in customer service, sales, and operational execution. Demonstrating an understanding of process and efficiency, even in a retail context, will be advantageous.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail roles in Pottstown, Pennsylvania, with responsibilities including specialized services like custom framing, the estimated salary range is $13.00 - $17.00 per hour. This estimate considers the experience level (entry to 2 years), the specific skills required (framing equipment operation), and the cost of living in the Pottstown area. Benefits:

• Core Benefits (Eligibility may vary based on hours and tenure):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Additional Perks:

  • Tuition assistance

  • Adoption assistance

  • Various voluntary insurance options

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position. Specific hours will vary and may include evenings, weekends, and early mornings, aligning with retail operational needs. The role may require approximately 20-30 hours per week, with potential for occasional overtime during peak seasons.

📝 Enhancement Note: The salary estimate is based on general retail associate and specialized service roles in the Pottstown, PA area, factoring in the "Part time" employment type and the requirement for specific technical skills related to framing. The provided benefits list is extensive and indicative of a larger retail organization, though eligibility for some benefits will depend on employment status and hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail

Company Size: Large (Over 10,000 employees globally)

Founded: 1973

Company Description: Michaels is North America's largest retailer of arts, crafts, and custom framing. Their purpose is to "fuel the joy of creativity and celebration." They operate over 1,300 stores across the US and Canada and have a significant online presence. They also own Artistree, a custom framing manufacturer.

Team Structure:

• Store Level: You will be part of a store team led by a Store Manager, Assistant Store Manager, and potentially department leads (e.g., Framing Lead).

• Departmental Focus: While this role is a "Service Team Member," it has a specialized focus on the Custom Framing department, requiring close collaboration with other team members on the sales floor and potentially with back-of-house operations.

• Cross-functional Collaboration: Expect to collaborate with team members responsible for different store areas, including merchandising, inventory, and customer service, to ensure overall store success.

Methodology:

• Customer-Centric Approach: The company emphasizes building strong customer relationships and providing solutions, particularly through the "Elevated ABC Deliver" and "personal designer" approach in framing.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is critical for ensuring consistent execution of tasks, compliance, and operational efficiency across all stores.

• Data-Informed Operations: While not a heavy data analysis role, understanding sales metrics, inventory levels, and operational KPIs is important for contributing to store performance.

• Safety & Shrink Prevention: A strong focus on maintaining a safe work environment and minimizing inventory loss through established programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large, established retail brand. The culture likely emphasizes customer service, operational efficiency, and a passion for creativity. The framing department represents a key differentiator and revenue driver, requiring a blend of artistic skill and sales acumen.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to junior associate level within the retail operations framework. It serves as a foundational position for individuals looking to gain experience in customer service, sales, and specialized retail operations.

Reporting Structure:

• You will report directly to the Store Manager or an Assistant Store Manager, and potentially to a Framing Department Lead if one is designated.

• This role is part of the broader store team, with collaboration expected across all functions within the retail store environment. Operations Impact:

• The primary impact of this role is on the customer experience within the framing department and the overall store.

• By providing excellent custom framing solutions and efficient service, you directly contribute to customer satisfaction, repeat business, and revenue generation for the store.

• Maintaining store standards and supporting operational processes also contributes to the store's overall efficiency and profitability. Growth Opportunities:

• Framing Specialization: Develop advanced custom framing skills, potentially leading to a dedicated Framing Specialist or Lead role.

• Sales Development: Enhance sales techniques and product knowledge, progressing into roles with higher sales targets or commission potential.

• Store Leadership: Gain experience in various store functions, opening pathways to Assistant Store Manager or Store Manager positions within Michaels.

• Cross-Departmental Expertise: Learn about other areas of retail operations, such as visual merchandising, inventory management, or team leadership.

• Corporate Opportunities: With significant experience, potential opportunities may exist within Michaels' corporate structure in areas like merchandising, training, or operations support.

📝 Enhancement Note: For a part-time, entry-level role, the primary growth path is within the store itself, moving towards more specialized or supervisory positions. The company's emphasis on custom framing provides a unique avenue for skill development and specialization that can differentiate candidates for future opportunities.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Pottstown, Pennsylvania (specific address: 223 Shoemaker Rd, Ste 117)

Workspace Context:

• Customer-Facing Environment: The primary workspace is the retail sales floor and the custom framing area, requiring constant interaction with customers.

• Operational Areas: May include stock rooms for inventory management, which may not always be climate-controlled.

• Specialized Framing Area: This includes equipment like a glass cutter and heat press, requiring adherence to specific safety protocols.

• Collaborative Atmosphere: The role necessitates working closely with other team members to ensure smooth store operations and excellent customer service.

• Technology Integration: Access to POS systems, basic computer terminals, and potentially inventory management tools.

Work Schedule:

• The work schedule is flexible and part-time, encompassing nights, weekends, and early mornings to cover store operating hours. Adaptability to varying shifts is essential.

• While primarily climate-controlled, some tasks like truck unloading might involve outdoor elements.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. The framing shop component adds a specialized, hands-on element to the role, requiring careful attention to detail and safety.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: Expect one or more interviews at the store location. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork. Prepare to use the STAR method (Situation, Task, Action, Result) to answer questions about past experiences.
  • Situational Questions: Presenting scenarios related to customer interactions, handling difficult customers, or dealing with operational challenges in a retail setting.
  • Skills Assessment: Discussion or demonstration of basic computer and measuring skills, and willingness to learn framing equipment operation.
  • Cultural Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

• Practical Demonstration (Potentially): You might be asked to demonstrate basic measuring skills or talk through how you would approach a framing consultation.

Portfolio Review Tips:

• For this role, a formal visual portfolio is generally not required. Instead, be prepared to:
  • Articulate your experience: Clearly describe past customer service and sales interactions, using specific examples.
  • Showcase problem-solving: Discuss how you've resolved customer issues or improved processes.
  • Highlight relevant skills: Emphasize your comfort with technology, attention to detail, and any experience with tools or hands-on work.
  • Demonstrate passion for creativity: Express enthusiasm for arts, crafts, and the value of custom framing.

Challenge Preparation:

• Customer Service Scenarios: Be ready to role-play or discuss how you would handle common customer requests or complaints.

• Sales Approach: Prepare to explain how you would approach a customer to offer framing solutions, focusing on discovery and needs-based selling.

• Operational Awareness: Think about how you would ensure a clean, safe, and well-stocked store environment.

📝 Enhancement Note: While a traditional portfolio isn't expected, candidates should be prepared to "show" their skills through detailed examples and articulate their understanding of the role's responsibilities during the interview process. The emphasis will be on practical application and customer-centricity.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Framing Equipment: Proficiency or ability to learn operation of specialized machinery used for cutting mats, assembling frames, and finishing artwork.
  • Glass Cutter: Skill in using a glass cutter for custom-sized framing glass or acrylic.
  • Heat Press: Potential use of a heat press for specific framing or mounting techniques.

• Point-of-Sale (POS) System:

  • Cash Register/POS Terminal: Essential for processing transactions, managing sales, and handling cash, credit, and gift card payments.

• Basic Computer Systems:

  • Desktop/Laptop: For accessing company systems, training modules, and potentially basic order entry or communication.

Analytics & Reporting:

• Inventory Management Software: Used for tracking stock levels, managing incoming shipments, and fulfilling orders (e.g., SISO).

• Sales Reporting Tools: While likely accessed by management, an understanding of how personal sales contribute to store reports is beneficial.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: The "Elevated ABC Deliver" and "personal designer" approach suggests a focus on customer data and personalized service, though likely managed through the POS or specialized framing software rather than a full-scale CRM.

• Omni-channel Fulfillment Systems: Tools that support Buy-Online-Pickup-In-Store (BOPIS) or Ship-from-Store (SISO) processes.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale operations and specialized equipment for custom framing. Familiarity with basic computer systems and a willingness to learn proprietary retail software are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value is fostering a love for arts and crafts, encouraging both team members and customers to explore their creative potential.

• Customer Focus: Dedication to providing exceptional customer service, building relationships, and offering solutions that delight customers.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and create a positive work environment.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and fostering an inclusive atmosphere for all.

• Efficiency & Execution: Striving for operational excellence, adhering to processes, and ensuring tasks are completed accurately and on time.

Collaboration Style:

• Service-Oriented: Team members are expected to actively assist customers and each other, prioritizing needs and providing support.

• Process-Driven: Collaboration often involves following established procedures and programs to ensure consistency and quality.

• Knowledge Sharing: Encouraging team members to share insights, best practices, and creative ideas to enhance the customer experience and operational effectiveness.

• Positive & Encouraging: The company aims for a supportive environment where team members feel valued and motivated.

📝 Enhancement Note: The culture at Michaels is likely vibrant and creative, driven by a passion for the arts and crafts. Teamwork and customer service are paramount, with a strong emphasis on executing company programs and values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing consultations, sales, and general store operational tasks (stocking, cleaning) simultaneously.

• Learning Custom Framing Skills: Mastering the operation of framing equipment, understanding design principles, and accurately fulfilling complex framing orders.

• Customer Expectations Management: Meeting diverse customer needs and expectations for custom artwork, often with tight deadlines.

• Seasonal Peaks & Fluctuations: Adapting to busy periods (holidays, special events) and slower times, requiring flexibility in hours and workload.

• Shrink & Safety: Vigilance in preventing inventory loss and maintaining a safe working environment, especially with tools like glass cutters.

Learning & Development Opportunities:

• Custom Framing Certification/Training: Potential for formal training and skill development in advanced framing techniques, design, and material selection.

• Sales & Customer Service Training: Opportunities to enhance selling skills, product knowledge, and customer engagement strategies.

• Retail Operations Knowledge: Gaining exposure to various aspects of retail management, including inventory control, visual merchandising, and team leadership.

• Cross-Training: Learning about other departments within the store to become a more versatile team member.

• Career Progression: Clear pathways to advance into supervisory or management roles within Michaels stores.

📝 Enhancement Note: The role presents an excellent opportunity to develop specialized skills in custom framing, which is a valuable niche in retail. Candidates who embrace the challenges and actively pursue learning opportunities will find significant growth potential within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you went above and beyond to help a customer."
  • "How would you approach a customer who seems unsure about what they need for their custom framing project?"
  • "How would you handle a situation where a customer is unhappy with their framing order?"
  • "Tell me about a time you successfully sold a product or service by understanding a customer's needs."

• Operational & Technical:

  • "What experience do you have with basic computer systems or POS terminals?"
  • "How do you ensure accuracy when taking measurements or completing tasks?"
  • "Describe your approach to maintaining a clean and organized workspace."
  • "What is your understanding of safety protocols in a retail environment, especially when using tools?"

• Teamwork & Culture:

  • "How do you contribute to a positive team environment?"

  • "Describe a time you had to work with a difficult colleague."

  • "Why are you interested in working for Michaels and specifically in custom framing?" Company & Culture Questions:

• "What do you know about Michaels and our focus on creativity?"

• "How do you align with Michaels' values of customer focus and teamwork?"

• "What does 'fueling the joy of creativity' mean to you in a retail context?" Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't typical, be ready to verbally walk through specific examples from your past experiences using the STAR method.

• Highlight Relevant Skills: Emphasize your ability to learn quickly, your attention to detail, your customer service aptitude, and any hands-on or artistic inclinations.

• Enthusiasm for Framing: Express genuine interest in the art of custom framing and the opportunity to help customers preserve their memories and artwork.

📝 Enhancement Note: Preparation should focus on demonstrating strong customer service skills, a willingness to learn technical framing tasks, and a positive attitude that aligns with Michaels' creative and customer-centric culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Highlight any relevant customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "cash handling."

• Prepare for behavioral questions: Think of specific examples using the STAR method that showcase your skills in customer interaction, problem-solving, and teamwork.

• Research Michaels: Familiarize yourself with their products, services (especially custom framing), and company values to demonstrate your interest and cultural fit.

• Practice articulating your skills: Be ready to discuss your experience and enthusiasm for the role verbally during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.