Retail Part Time Framer

📍 Job Overview

Job Title: Retail Part Time Framer

Company: Michaels Stores

Location: Roanoke, Virginia, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-09-02

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing orders with a high degree of quality and adherence to production timelines, directly impacting customer satisfaction and revenue.

• Build and nurture customer relationships through personalized design consultations, leveraging sales techniques to offer tailored framing solutions.

• Contribute to overall store operations by maintaining visual merchandising standards, assisting with inventory management, and ensuring a safe, clean retail environment.

• Operate point-of-sale systems and manage cash handling with accuracy, supporting efficient transaction processing and loss prevention efforts.

📝 Enhancement Note: This role is a part-time, on-site position focused on custom framing within a retail environment. The core responsibilities blend direct customer sales and service with hands-on production and general store operational duties. The "Framer" title indicates a specialized skill set within retail operations, requiring both artistic/design aptitude and technical proficiency with framing equipment.

📈 Primary Responsibilities

• Engage customers in personalized design consultations to understand their framing needs and preferences, leveraging Elevated ABC Deliver methodology to build rapport and drive sales.

• Complete custom framing orders accurately and efficiently, adhering to Standard Operating Procedures (SOPs) for quality control and on-time delivery.

• Maintain the visual appeal and organization of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment, to enhance the customer shopping experience.

• Provide exceptional customer service by acknowledging shoppers, assisting with product location, offering solutions, and ensuring a well-merchandised and in-stock store.

• Participate actively in truck un-load and stocking processes, ensuring adherence to company standards and efficient inventory replenishment within budget.

• Operate the cash register and execute cash handling procedures accurately, in compliance with company standards and for the prevention of shrink.

• Support company-wide shrink and safety programs by following established protocols and contributing to a secure and hazard-free work environment.

• Collaborate effectively with team members, demonstrating acceptance, respect, and a positive attitude, especially in challenging situations, to promote organizational values.

• Assist with Omni channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to provide seamless customer experiences.

📝 Enhancement Note: The responsibilities highlight a dual focus: direct sales and customer engagement, coupled with operational tasks. The mention of "Elevated ABC Deliver" suggests a specific sales methodology the company uses for customer engagement and relationship building, which is crucial for framing consultations. The emphasis on SOPs and compliance indicates a structured operational environment.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of basic math and spatial reasoning is beneficial for framing design and measurement.

Experience: Entry-level candidates with demonstrated customer interaction skills are encouraged to apply. Prior experience in a customer-facing role or a craft-related field is advantageous.

Required Skills:

• Basic computer skills for operating POS systems and potentially design software.

• Proficiency in basic measuring skills to ensure accurate frame sizing and material calculation.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Fundamental customer service skills for engaging with shoppers and addressing inquiries.

• Basic understanding of merchandising principles for maintaining department appearance. Preferred Skills:

• Previous retail experience, particularly in a sales or customer advisory capacity.

• Proven experience in selling products and/or services, with a knack for consultative selling.

• Familiarity with custom framing techniques or artistic design principles.

• Experience with cash handling and point-of-sale (POS) systems.

📝 Enhancement Note: The required skills are foundational, suggesting that comprehensive training will be provided for the specialized framing aspects. The preferred skills point towards candidates who can hit the ground running with customer interactions and sales, accelerating their contribution to custom framing sales targets.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of creative problem-solving in customer service scenarios, showcasing how you addressed unique needs.

• Provide evidence of successful sales interactions, highlighting how you met customer expectations and achieved sales goals.

• Showcase any personal projects or work involving design, measurement, or crafting that required attention to detail and precision.

• Illustrate an understanding of process flow, such as order fulfillment or customer issue resolution, even if in a non-formal capacity. Process Documentation:

• Candidates are expected to follow established Standard Operating Procedures (SOPs) for all framing and retail tasks.

• Demonstrate an ability to learn and apply new processes related to custom framing design, production, and customer service.

• Show an aptitude for understanding and executing workflows for tasks such as truck unloading, stocking, and Omni channel order fulfillment.

📝 Enhancement Note: While a formal portfolio might not be strictly required for this entry-level role, candidates are implicitly asked to demonstrate their skills and experiences through their application and interview. The emphasis is on practical ability and process adherence rather than a curated professional portfolio.

💵 Compensation & Benefits

Salary Range: $13.00 - $15.30 per hour. This range reflects entry-level pay for retail positions in the Roanoke, Virginia area, considering the part-time nature and specialized framing duties.

Benefits:

• 401(k) with employer match: Provides a retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Offers confidential counseling and support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with costs related to commuting to work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Voluntary Insurance Options: Additional insurance coverage for life, disability, and other needs.

• Employee Discounts: Significant discounts on Michaels products and services, enhancing personal creative projects.

• Potential for Overtime: Eligibility for overtime compensation in accordance with state and local laws, though the role is primarily part-time.

Working Hours: This is a part-time position. While specific hours will vary based on store needs and scheduling, the role may require flexibility to work nights, weekends, and early mornings. The total weekly hours are not specified but are typically less than 30-35 for part-time roles.

📝 Enhancement Note: The salary range is provided and aligns with typical entry-level retail wages in the US. The benefits package is comprehensive for a part-time role, indicating the company's investment in its employees' well-being and development. The "Total Base Pay Range" is explicitly stated, offering transparency.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, and custom framing, serving a broad customer base seeking creative supplies and solutions.

Company Size: Over 1,300 stores across the US and Canada, indicating a large, established retail operation with significant market presence.

Founded: 1973, with headquarters in Irving, Texas. This long history signifies stability and deep-rooted expertise in the creative retail sector.

Team Structure:

• The operations team within a Michaels store is typically structured around functional areas like sales floor, custom framing, and stockroom. This role likely reports to a Store Manager or an Assistant Store Manager, with potential direct supervision from a Framing Department Manager or Lead.

• Team members are expected to collaborate across departments, assisting with various store tasks as needed, fostering a cohesive and supportive work environment.

• Cross-functional collaboration is key, especially between the framing department and the sales floor, to ensure a unified customer experience and efficient store operations. Methodology:

• Michaels emphasizes a customer-centric approach, focusing on building relationships and providing solutions. The "Elevated ABC Deliver" methodology guides customer interactions to ensure personalized service and sales effectiveness.

• Operational efficiency is driven by adherence to Standard Operating Procedures (SOPs), robust inventory management, and standardized stocking processes.

• A strong focus on safety and shrink prevention is integrated into daily operations, ensuring a secure environment for both team members and customers.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is deeply rooted in creativity, customer engagement, and operational efficiency. The large store footprint means standardized processes are critical, but there's also an emphasis on personalized customer interaction, especially within the custom framing specialization.

📈 Career & Growth Analysis

Operations Career Level: This "Retail Part Time Framer" role is positioned at an entry-level or early-career stage within the retail operations framework. It provides foundational experience in customer service, sales, visual merchandising, and specialized production (framing).

Reporting Structure: Typically, this role would report to a Store Manager or an Assistant Store Manager, with direct day-to-day guidance from a Framing Department Lead or Manager. Collaboration with other sales floor associates is also expected.

Operations Impact: The framer directly impacts revenue through custom framing sales and contributes to overall store profitability by driving customer engagement, maintaining visual standards, and supporting efficient store operations. High-quality framing and excellent customer service can lead to repeat business and positive word-of-mouth referrals.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, mastering design techniques, material knowledge, and equipment operation, potentially leading to roles like Framing Specialist or Department Lead.

• Retail Management Path: Develop a strong foundation in retail operations, customer service, and sales, which can lead to advancement into supervisory roles (e.g., Key Holder, Assistant Manager) and eventually Store Management.

• Cross-Functional Development: Gain exposure to various aspects of retail operations, including visual merchandising, inventory management, and Omni channel fulfillment, broadening skill sets for potential future roles within Michaels or the broader retail industry.

• Leadership Training: As part of a large organization, there are often opportunities for leadership training and development programs for high-performing team members.

📝 Enhancement Note: This role serves as a strong entry point into the retail sector, offering clear pathways for skill development and career progression within Michaels, particularly within the specialized custom framing department or broader store management.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary work areas include the sales floor, the custom framing shop, and potentially the stockroom.

Office Location(s): The specific store is located at 1920 Valley View Blvd NW, Ste 1, Roanoke, Virginia. This is a typical retail mall or shopping center location.

Workspace Context:

• The sales floor and framing shop are climate-controlled environments designed for customer interaction and product display.

• Stockrooms may not always be climate-controlled, and some outdoor work might be required for tasks like retrieving shopping carts or unloading trucks.

• The framing shop is a specialized workspace containing tools like a glass cutter and heat press, requiring adherence to safety protocols.

• Opportunities for collaboration with other sales associates and management are frequent, fostering a team-oriented atmosphere.

Work Schedule: The role requires flexibility to work nights, weekends, and early mornings, as dictated by store operating hours and customer traffic patterns. Specific schedules will be determined by store management based on business needs.

📝 Enhancement Note: The work environment is dynamic and customer-facing, typical of retail operations. It requires adaptability to different tasks, from direct customer engagement to physical stock handling and specialized production work in the framing area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: A face-to-face interview at the store location. This will likely involve a discussion about your customer service philosophy, sales approach, and comfort level with manual tasks and equipment operation. Be prepared to discuss your understanding of the "Elevated ABC Deliver" methodology if you have prior sales experience.

• Skills Demonstration/Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would handle specific customer scenarios related to framing. A brief tour of the framing area might be included.

• Final Decision: Based on the interview, assessment, and overall fit with the team culture.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, be prepared to discuss relevant experiences.

• Customer Service/Sales: Have 2-3 examples ready of times you effectively helped a customer, solved a problem, or made a sale. Quantify results if possible (e.g., "helped X customers per shift," "exceeded sales target by Y%").

• Craftsmanship/Detail: If you have personal projects (e.g., DIY crafts, home décor, art projects) that demonstrate attention to detail, manual dexterity, or design sensibility, be ready to describe them.

• Process Adherence: Be ready to speak about a time you followed a specific procedure or SOP accurately.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "How would you handle a customer who is unhappy with their custom frame?" or "How would you balance helping a framing customer with a customer on the sales floor?"

• Sales Approach: Be ready to articulate how you would approach a customer to discuss custom framing options, focusing on understanding their needs and offering solutions.

• Teamwork: Prepare examples of how you have worked effectively as part of a team to achieve a common goal.

📝 Enhancement Note: The interview process will likely focus on assessing interpersonal skills, problem-solving abilities, and practical aptitude for the role's core functions. Preparing specific examples that align with customer service, sales, and attention to detail will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Framing Equipment: Including but not limited to, mat cutters, frame saws, joining equipment, and potentially specialized tools like a heat press for certain mounting techniques.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measuring devices.

Analytics & Reporting:

• While not directly managing analytics, the role contributes data through sales transactions and inventory counts, which feed into store-level performance reports.

• Understanding of how sales performance impacts store metrics is beneficial. CRM & Automation:

• Customer Relationship Management (CRM) Integration: The POS system likely has CRM functionalities to track customer purchase history and preferences for custom framing, supporting the "Elevated ABC Deliver" approach.

• Inventory Management Systems: Used for tracking stock levels of frame materials, mats, and ready-made frames, including SISO and Directed Replenishment processes.

📝 Enhancement Note: Proficiency with basic retail technology (POS) and specialized framing tools is essential. The role indirectly supports data collection for sales and inventory analytics.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through exceptional service and personalized solutions, especially in custom framing consultations.

• Creativity & Passion: Embracing a passion for arts and crafts, encouraging creative expression in both products and customer interactions.

• Teamwork & Respect: Fostering a positive and inclusive environment where team members support each other, remain respectful, and contribute to a unified store culture.

• Efficiency & Quality: Adhering to SOPs and maintaining high standards for framing quality, production timeliness, and overall store presentation.

• Integrity & Accountability: Upholding company policies, ensuring accurate cash handling, and supporting shrink and safety programs.

Collaboration Style:

• Cross-Functional Support: Associates are expected to assist in various store areas as needed, demonstrating flexibility and a willingness to support the team's overall goals.

• Open Communication: Encouraging open dialogue and feedback among team members and with management to address issues and improve processes.

• Shared Goal Orientation: Working collaboratively towards common store objectives, such as sales targets, inventory accuracy, and customer satisfaction scores.

📝 Enhancement Note: The culture emphasizes a blend of individual responsibility