Retail - FULL TIME Sr. Framer

📍 Job Overview

Job Title: Retail - FULL TIME Sr. Framer

Company: Michaels Stores

Location: Bee Caves, Texas, United States

Job Type: FULL_TIME

Category: Retail Operations / Sales (Custom Framing Specialist)

Date Posted: May 19, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Spearhead the creation of custom framing solutions, fostering strong customer relationships to drive sales and production targets.

• Act as a key contributor in the framing department, ensuring adherence to Standard Operating Procedures (SOPs) and company programs.

• Provide essential leadership support in the absence of the Framing Manager, assisting with team training and KPI achievement.

• Maintain operational excellence in the ready-made frame department, including SISO and Directed Replenishment processes.

• Deliver exceptional customer service, from initial customer engagement to a seamless checkout experience, while upholding cash handling standards.

📝 Enhancement Note: This role, while primarily focused on custom framing and customer interaction, carries significant operational responsibilities within a retail environment. The "Sr. Framer" title suggests a level of expertise and potential leadership, requiring an understanding of both sales and operational efficiency within the framing department.

📈 Primary Responsibilities

• Build and nurture customer relationships through personalized design consultations, offering elevated custom framing solutions.

• Drive sales and production targets by effectively meeting customer needs and exceeding expectations for custom framing orders.

• Uphold and enforce Standard Operating Procedures (SOPs) and company policies to ensure compliance and operational consistency.

• Provide leadership and guidance to team members, particularly in the absence of the Framing Manager, acting as a resource for training and issue resolution.

• Support the Framing Manager in achieving Key Performance Indicators (KPIs) through diligent execution of duties and proactive problem-solving.

• Execute custom framing orders with a high degree of quality and adherence to promised timelines.

• Manage and maintain the ready-made frame department, ensuring optimal merchandising, stock levels, and adherence to SISO (Sales In, Stock Out) and Directed Replenishment protocols.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions to their needs.

• Ensure a well-merchandised, in-stock, and visually appealing store environment for customers.

• Process transactions accurately and efficiently at the cash register, adhering to all cash handling standards.

• Participate actively in truck un-load and stocking processes, ensuring compliance with company standards and budget constraints.

• Engage customers about the benefits of the Rewards program and facilitate new enrollments.

• Educate customers on the Voice of Customer (VOC) survey to gather valuable feedback.

• Assist with and support Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer engagement, sales execution, operational management of the framing department, and team support. The emphasis on SOPs, KPIs, and Omni-channel processes indicates a need for an operations-minded individual who can manage processes effectively within a retail setting.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; formal training or certification in art, design, or a related field is a plus.

Experience: 2-5 years of experience in a retail sales or customer-facing role, with a strong emphasis on custom framing or a related craft.

Required Skills:

• Proven ability to operate framing equipment and glass cutters safely and efficiently.

• Strong measuring skills with a high degree of accuracy.

• Proficiency in basic computer skills for order processing and communication.

• Excellent customer service and interpersonal skills, with a demonstrated ability to build rapport and influence purchasing decisions.

• Sales-oriented mindset with a track record of meeting or exceeding sales targets.

• Experience with cash handling and point-of-sale (POS) systems.

• Ability to understand and adhere to Standard Operating Procedures (SOPs).

Preferred Skills:

• Previous retail experience in a specialty store environment.

• Demonstrated experience in selling products or services, particularly custom or high-value items.

• Familiarity with merchandising principles and visual presentation standards.

• Experience in training or mentoring team members.

• Knowledge of art, photography, or design principles relevant to custom framing.

📝 Enhancement Note: The "Sr." in the title, combined with responsibilities like acting as a lead and training others, implies a need for more than just basic proficiency. Candidates should be prepared to demonstrate leadership potential and a deeper understanding of framing processes and customer consultation techniques. Experience with specific framing software or design tools, if applicable, would be a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of at least 3-5 diverse custom framing projects, highlighting complexity, material choices, and aesthetic considerations.

• Documentation of the framing process from initial customer consultation to final product delivery, emphasizing problem-solving and client satisfaction.

• Examples demonstrating how you have met or exceeded sales targets or improved production efficiency in previous roles.

• Evidence of understanding and applying SOPs or established workflows in project execution.

Process Documentation:

• For each portfolio project, include a brief description of the customer's initial request, the design process, material selection rationale, and the final outcome.

• Detail any specific challenges encountered during a project and how they were overcome through process adjustments or creative problem-solving.

• Quantify achievements where possible, such as increased sales revenue, improved customer satisfaction scores, or reduced production time for specific framing types.

📝 Enhancement Note: While a formal "Operations" portfolio might not be standard for a retail framer, candidates should prepare a visual and descriptive portfolio of their custom framing work. This portfolio should emphasize not only the aesthetic quality but also the process, customer interaction, and any quantifiable results achieved, demonstrating operational competence within their craft.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for experienced Senior Framers in the Austin, TX metropolitan area, a competitive hourly wage is estimated to be between $18.00 - $24.00 per hour. This range accounts for the full-time status, senior level, and specialized skills required.

Benefits:

• Comprehensive Health Insurance: Includes Medical, Dental, and Vision coverage.

• Paid Time Off (PTO): For vacation, personal days, and sick leave.

• Tuition Assistance: Support for continuing education and skill development.

• Generous Employee Discounts: On Michaels products and services.

• Potential for performance-based bonuses or incentives tied to sales and production.

• Opportunities for professional development and career advancement within Michaels.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. Work hours may include evenings, weekends, and early mornings, depending on store operational needs and scheduling. Flexibility is expected to meet business demands.

📝 Enhancement Note: The salary range is an estimate based on the role's seniority, the specialized nature of custom framing, and general retail management compensation in the specified region. Actual compensation will be determined by experience, demonstrated skills, and internal company pay scales. The benefits package is particularly strong, offering comprehensive coverage and development support, which is attractive to candidates seeking long-term career stability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for creativity and celebration in North America, offering a wide array of crafting supplies, custom framing services, and seasonal decor.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across 49 states and Canada, with a significant online presence. This indicates a large, established retail organization with a robust operational infrastructure.

Founded: 1973. Headquartered in Irving, Texas, Michaels has a long history in the retail sector, suggesting a stable and experienced corporate environment.

Team Structure:

• The framing department typically operates as a specialized unit within a larger retail store, often led by a Framing Manager.

• Team members within the framing department may include Framers, Senior Framers, and potentially Design Consultants, working collaboratively.

Methodology:

• Michaels emphasizes a customer-centric approach, focusing on building relationships and providing solutions through its "Elevated ABC Deliver" methodology.

• Operational efficiency is driven through adherence to Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to ensure consistent quality, sales performance, and inventory management.

• A focus on data-driven insights is implied through the emphasis on Voice of Customer (VOC) surveys and Rewards program enrollment, aiming to understand and influence customer behavior.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, community, and customer service. For a Senior Framer, this means being part of a team that values craftsmanship, personalized customer experiences, and contributing to the overall success of the retail store through specialized skills and potential leadership.

📈 Career & Growth Analysis

Operations Career Level: This role represents an experienced individual contributor position within the retail operations framework, specifically focused on the custom framing department. It is a "Senior" level, indicating a need for advanced technical skills, customer service expertise, and the capacity to assist in leadership functions.

Reporting Structure: The Senior Framer typically reports to the Framing Manager. They may also take lead responsibilities in the manager's absence, interacting with other store leadership and team members across different departments.

Operations Impact: The Senior Framer directly impacts the store's revenue through custom framing sales and influences customer loyalty by providing exceptional service and high-quality products. Their ability to train others also contributes to the overall operational efficiency and skill level of the framing team, impacting production capacity and quality control.

Growth Opportunities:

• Framing Manager: Advancement to a management role within the framing department, overseeing operations, sales, and team performance.

• Specialty Retail Roles: Potential to move into other specialized retail roles within Michaels, leveraging customer service and sales skills.

• Cross-Departmental Leadership: Opportunities to grow into broader store leadership roles, such as Assistant Store Manager or Store Manager, by demonstrating operational acumen and leadership capabilities.

• Training & Development: Becoming a go-to expert and trainer for framing techniques, product knowledge, and customer service best practices.

📝 Enhancement Note: The "Sr." designation signifies a step towards leadership. Candidates should highlight any experience in guiding junior team members, managing projects, or taking initiative in process improvement to position themselves for growth within Michaels' retail operations structure.

🌐 Work Environment

Office Type: This role is based in a public retail store environment, specifically within the framing department and across the general store floor. The work environment is customer-facing and dynamic.

Office Location(s): Bee Caves, Texas. The specific store location is 12770 Shops Pkwy Ste 100.

Workspace Context:

• The framing shop is equipped with specialized tools such as a glass cutter and heat press, requiring a controlled and safe working environment.

• The general store environment is climate-controlled, but stock rooms may not be. Some outdoor work may be necessary for tasks like retrieving shopping carts or during truck unloads.

• Collaboration is key, involving constant interaction with customers and fellow team members from various departments.

Work Schedule: The role requires a full-time commitment, including nights, weekends, and early mornings. Flexibility is essential to accommodate store operating hours and customer traffic patterns. The environment demands physical stamina, including standing for extended periods, lifting, bending, and reaching.

📝 Enhancement Note: The work environment is typical for a retail specialist role, demanding physical capability, adaptability to customer flow, and the ability to work collaboratively across different store functions. The specific mention of tools like a glass cutter and heat press highlights the hands-on nature of the job.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications, experience, and alignment with the role's requirements.

• Phone/Video Interview: A discussion with a hiring manager or recruiter to delve deeper into your experience, skills, and motivation for the role. Be prepared to discuss your customer service philosophy and sales approach.

• In-Person Interview/Working Interview: This may involve a hands-on assessment in the framing area to evaluate your technical skills, measuring accuracy, and ability to operate framing equipment. You may also be asked to demonstrate your customer interaction style and sales techniques on the floor.

• Portfolio Presentation (Optional but Recommended): Be ready to present your custom framing portfolio, discussing your process, design choices, and the outcomes of your projects. Highlight instances where you exceeded customer expectations or drove sales.

• Final Interview/Offer: A concluding discussion to confirm fit and extend an offer of employment.

Portfolio Review Tips:

• Visual Appeal: Ensure your portfolio is well-organized, visually appealing, and showcases a range of your best work. High-quality photos are crucial.

• Process Focus: For each project, clearly articulate the customer's needs, your design approach, material selection rationale, and the final result.

• Quantifiable Results: Where possible, include metrics such as sales generated, customer satisfaction feedback, or efficiency improvements achieved through your efforts.

• Problem-Solving: Highlight any challenges encountered during a project and how you effectively resolved them.

• Tailor to Michaels: Understand Michaels' framing style and customer base, and subtly tailor your presentation to demonstrate how your skills align with their offerings.

Challenge Preparation:

• Technical Skills: Practice precise measuring, cutting, and assembly techniques. Be prepared to demonstrate proficiency with common framing tools.

• Customer Interaction Scenarios: Role-play common customer interactions, including handling inquiries about custom framing, providing design advice, and addressing potential complaints or concerns.

• Sales Pitch: Develop a concise and compelling pitch for the value of custom framing services at Michaels, emphasizing quality, expertise, and customer experience.

📝 Enhancement Note: The interview process for a "Sr. Framer" will likely be practical, focusing on hands-on skills and customer engagement. A well-prepared portfolio that demonstrates both technical mastery and a customer-centric sales approach will be crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools including mat cutters, saws, underpinnings, joining equipment (e.g., V-nailers, point drivers), and measuring devices.

• Glass Cutting Tools: Proficiency with various glass cutters for different types of glazing.

• Heat Press: Experience operating a heat press for specific framing applications (e.g., mounting, lamination).

• POS System: Experience with retail point-of-sale systems for processing transactions, managing sales, and handling customer accounts.

Analytics & Reporting:

• Customer Relationship Management (CRM) System: Experience with systems that track customer preferences, purchase history, and loyalty program engagement (e.g., Michaels' Rewards program).

• Inventory Management Systems: Familiarity with systems for tracking stock levels, managing directed replenishment, and conducting SISO counts.

• Sales Reporting Tools: Ability to interpret sales data and performance reports related to framing department KPIs.

CRM & Automation:

• Order Management Software: Proficiency in using the company's internal software for creating, tracking, and managing custom framing orders.

• Microsoft Office Suite/Google Workspace: Basic proficiency for communication, documentation, and data entry (e.g., Word/Docs, Excel/Sheets).

📝 Enhancement Note: While Michaels likely uses proprietary systems, familiarity with general retail POS, inventory management, and CRM concepts is essential. The ability to quickly learn and adapt to their specific technology stack will be a key asset.

👥 Team Culture & Values

Operations Values:

• Creativity & Craftsmanship: A core value in aligning with Michaels' mission, emphasizing high-quality work and artistic expression in framing.

• Customer Focus: Prioritizing customer satisfaction through personalized service, expert advice, and delivering on promises.

• Teamwork & Collaboration: Working effectively with colleagues across departments to ensure a seamless store operation and positive customer experience.

• Efficiency & Accuracy: Maintaining high standards of productivity and precision in framing processes to meet deadlines and quality expectations.

• Integrity & Respect: Upholding ethical business practices and fostering a respectful environment for all customers and team members.

Collaboration Style:

• Cross-functional: Seamlessly interacting with other store associates for customer assistance, inventory support, and Omni-channel fulfillment.

• Customer-Centric: Engaging customers actively, listening to their needs, and collaboratively developing framing solutions.

• Supportive Team Environment: Willingness to assist colleagues, share knowledge, and contribute to the overall success of the framing department and store.

📝 Enhancement Note: Michaels promotes a culture that blends creative passion with operational discipline. A Senior Framer is expected to embody these values by producing excellent work, fostering positive customer relationships, and contributing to a productive team environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while ensuring timely and high-quality production of custom framing orders.

• Managing Customer Expectations: Navigating diverse customer needs and artistic visions, providing expert guidance while staying within budget and production constraints.

• Maintaining Inventory Accuracy: Ensuring the ready-made frame department is well-stocked and accurately inventoried through diligent SISO and Directed Replenishment.

• Physical Demands: Adapting to the physical requirements of the job, including prolonged standing, lifting heavy materials, and working with specialized equipment.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn specialized framing methods, materials, and conservation techniques.

• Sales & Customer Service Training: Continuous development in sales strategies, customer engagement, and building customer loyalty through Michaels' programs.

• Leadership Development: Potential to gain experience in team leadership, operational management, and staff training, paving the way for management roles.

• Product Knowledge Expansion: Deepening expertise in various art mediums, framing materials, and design trends to better serve customers.

📝 Enhancement Note: The challenges reflect the dual nature of the role – hands-on craftsmanship combined with customer-facing sales and operations. Growth opportunities are clearly defined within the retail and framing specialty sectors.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance multiple custom framing orders with competing deadlines. How did you prioritize and manage your workflow?" (Assesses time management, prioritization, and operational execution.)

• "How do you approach a customer who has a specific vision for their artwork but is unsure about the best framing materials or style?" (Evaluates consultative selling skills, design aptitude, and customer service approach.)

Company & Culture Questions:

• "What interests you about Michaels and specifically this Senior Framer role?" (Gauges genuine interest and alignment with the company's mission and values.)

• "How do you contribute to a positive and collaborative team environment in a retail setting?" (Assesses teamwork and interpersonal skills.)

Portfolio Presentation Strategy:

• Storytelling: For each project, tell a brief story that includes the customer's initial need, your collaborative design process, the unique challenges or solutions, and the successful outcome.

• Visual Emphasis: Use high-quality images or physical examples. Clearly point out craftsmanship, material choices, and design elements.

• Quantify Impact: If possible, mention sales figures, customer satisfaction feedback, or any efficiency gains associated with your work.

• Process Clarity: Briefly walk through your framing process, highlighting key steps and quality checks.

• Value Proposition: Conclude by summarizing how your skills and experience align with Michaels' commitment to quality and customer satisfaction.

📝 Enhancement Note: Interview preparation should focus on demonstrating technical expertise, strong customer engagement, sales acumen, and an understanding of operational efficiency within a retail context. The portfolio is a critical tool for showcasing these capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight custom framing experience, sales achievements, customer service skills, and any leadership or training experience. Use keywords from the job description such as "Custom Framing," "Sales," "Customer Service," "KPI," and "SOP."

• Portfolio Preparation: Assemble a digital or physical portfolio showcasing your best custom framing projects. Be ready to discuss the process, materials, customer interaction, and any quantifiable results for each piece.

• Interview Practice: Prepare to answer behavioral and situational questions related to customer service, sales, problem-solving, and teamwork. Practice presenting your portfolio with confidence.

• Company Research: Familiarize yourself with Michaels' mission, values, product offerings, and their approach to customer service and custom framing. Understand their position in the market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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