Retail-Framer Part Time

📍 Job Overview

Job Title: Retail-Framer Part Time

Company: Michaels Stores

Location: Topeka, Kansas, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: May 12, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing a high level of customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs, and proposing tailored framing solutions.

• The position involves hands-on production and quality control for custom framing orders, ensuring timely delivery and adherence to company standards.

• Daily operations include maintaining store presentation, assisting with inventory replenishment, and operating the point-of-sale (POS) system for transactions.

📝 Enhancement Note: While the provided data indicates a "Retail-Framer Part Time" role, it's crucial to understand this isn't a typical Revenue Operations or Sales Operations role. It's a customer-facing retail position with specific operational duties related to a specialized department (custom framing). The enhancement focuses on translating the raw description into operations-relevant terms where applicable, such as "process adherence" and "inventory management," while acknowledging its primary customer service and sales function.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and providing expert advice on custom framing solutions.
  • Utilize sales techniques and product knowledge to drive sales of custom framing services and related products.
  • Embody the "Elevated ABC Deliver" methodology to enhance the customer experience and achieve sales targets.

• Production & Quality Control:

  • Accurately complete custom framing orders according to specifications, ensuring high-quality craftsmanship and timely completion.
  • Operate and maintain framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Adhere to Standard Operating Procedures (SOPs) for all production and operational tasks.

• Store Operations & Merchandising:

  • Maintain the visual presentation of the ready-made frame department and other assigned areas, ensuring they are clean, organized, and well-merchandised.
  • Execute directed replenishment and SISO (Shop In Store Out) processes to ensure adequate stock levels.
  • Assist with truck un-loads and stocking processes, adhering to established standards and timelines.

• Point of Sale & Customer Assistance:

  • Operate the cash register accurately, handling cash and executing all transactions according to company standards.
  • Greet and acknowledge customers, assist them in locating products, and provide solutions to their needs.
  • Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS).

• Team Collaboration & Compliance:

  • Interact positively and respectfully with colleagues, promoting a collaborative team environment.

  • Support company-wide shrink and safety programs, contributing to a secure and efficient workplace.

  • Adhere to all company policies, programs, and applicable laws.

📝 Enhancement Note: The responsibilities have been categorized and elaborated upon to reflect standard retail operations. Emphasis has been placed on the "process" aspect of SOP adherence, "efficiency" in production, and "inventory management" within merchandising.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience:

• 0-2 years of experience in a customer-facing role.

• Experience in retail sales or customer service is highly desirable.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, company software, and basic online tools.

• Basic Measuring Skills: Proficiency in taking accurate measurements for framing projects.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including a glass cutter.

• Customer Service Excellence: Demonstrated ability to engage customers, understand needs, and provide solutions.

• Cash Handling Proficiency: Accurate and secure management of financial transactions.

• Merchandising Acumen: Understanding of visual presentation standards to maintain an appealing store environment.

• Teamwork & Communication: Ability to collaborate effectively with team members and communicate clearly.

Preferred Skills:

• Retail Sales Experience: Proven track record of meeting or exceeding sales targets.

• Custom Framing Expertise: Hands-on experience with framing techniques, materials, and design principles.

• Inventory Management: Familiarity with stock replenishment and inventory control processes.

• Omni-channel Operations: Experience with integrated online and in-store retail processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" have been translated into "Required Skills" and "Preferred Skills." The "ai_key_skills" and "ai_keywords" from the input data have been integrated here, along with operations-relevant skills like "Merchandising Acumen" and "Inventory Management."

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "operations portfolio" is not typically required for this entry-level retail role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate:
  • Process Improvement: Examples of how you improved a process in a previous role (e.g., faster customer checkout, more efficient stocking).
  • Metrics & Efficiency: Instances where you contributed to achieving specific sales targets, reduced waste, or improved operational efficiency.
  • System Implementation: Experience using new systems or software and adapting quickly to them.
  • Customer Impact: How your actions directly led to positive customer outcomes or increased customer satisfaction.

Process Documentation:

• Candidates should be prepared to discuss their understanding and adherence to:
  • Workflow Design: How they follow established workflows for customer order processing, production, and sales transactions.
  • Implementation & Automation: Their ability to use available tools and equipment as designed to achieve efficient outcomes.
  • Measurement & Analysis: How they contribute to tracking sales performance, inventory accuracy, and customer feedback, even if informally.

📝 Enhancement Note: This section is adapted for a retail operations context. Instead of a formal portfolio, the focus is on demonstrating practical application of processes and systems through relevant past experiences. The emphasis is on understanding and following established procedures, a core tenet of operations.

💵 Compensation & Benefits

Salary Range:

• As a part-time retail associate in Topeka, Kansas, the hourly wage is typically expected to range from $11.00 to $15.00 per hour. This range can vary based on experience, specific skills, and the current market conditions in Topeka.

Benefits:

• For Part-Time Team Members:

  • Employee Discounts: Generous discounts on Michaels products.
  • Tuition Assistance: Opportunities for educational support.
  • Paid Time Off (PTO): Accrued PTO for eligible part-time employees.
  • Health Insurance: Access to medical, dental, and vision insurance plans (eligibility may vary based on hours worked and tenure).
  • Retirement Savings Plan: Opportunities to save for retirement.
  • Team Member Assistance Program: Support services for personal and professional challenges.

Working Hours:

• This is a part-time position. Specific hours will vary based on store needs, including evenings, weekends, and potentially early mornings. The role requires flexibility to cover various shifts.

📝 Enhancement Note: A realistic salary range for a part-time retail role in Topeka, KS, has been estimated based on industry standards. Benefits have been detailed based on the input data, highlighting those typically available to part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts and crafts, serving a broad customer base with diverse creative needs.

Company Size: Large (over 1,000 employees, with over 1,300 stores across North America). This indicates a structured corporate environment with established processes and training programs.

Founded: 1973. With a long history, Michaels has developed deep expertise in its market and a strong brand presence.

Team Structure:

• Store Level: The Retail-Framer will be part of a store team, likely reporting to a Store Manager, Assistant Store Manager, or a designated Framing Department Manager/Lead.

• Departmental Focus: The role has a primary focus on the Custom Framing department, requiring specialized knowledge and customer interaction within that area.

• Cross-Functional Collaboration: While focused on framing, the role necessitates collaboration with other store associates for general store operations, customer assistance, and inventory management.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as seen in the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong emphasis on Standard Operating Procedures (SOPs) to ensure consistency, compliance, and quality across all stores.

• Data-Informed Operations: While not explicit for this role, the company likely uses sales data, inventory metrics, and customer feedback to inform operational decisions and merchandising strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context has been fleshed out using the provided LinkedIn data and general knowledge of large retail organizations. The "Methodology" section interprets the company's operational approach in terms relevant to an operations-minded candidate.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry-Level/Associate level within a retail operations framework. It serves as a foundational position for individuals looking to gain experience in customer service, sales, and operational tasks within a specialized department.

Reporting Structure: The Retail-Framer typically reports to a Store Manager or Assistant Store Manager, with direct guidance from a Framing Department Lead or Supervisor if one exists at the location.

Operations Impact: While not directly managing operational systems, this role impacts store-level operations through:

• Sales Generation: Directly contributing to revenue through custom framing sales.

• Customer Satisfaction: Influencing customer loyalty and repeat business through excellent service and quality product delivery.

• Operational Efficiency: Adhering to processes ensures smooth store functioning, accurate order fulfillment, and effective inventory management within the framing department.

• Brand Representation: Acting as a brand ambassador and the face of Michaels for customers seeking creative solutions.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, advanced sales, and customer relationship management.

• Internal Advancement: Potential to move into roles such as Framing Lead, Assistant Store Manager, or Store Manager within Michaels.

• Specialization: Deepen expertise in custom framing and related arts/crafts, potentially leading to specialized roles within the company or industry.

• Cross-Training: Exposure to various aspects of retail operations, including merchandising, inventory, and POS systems.

📝 Enhancement Note: This analysis interprets the "Retail-Framer" role through an operations lens, focusing on its contribution to store-level operations, customer impact, and potential career progression within the retail sector.

🌐 Work Environment

Office Type: This is a retail store environment, specifically within a Michaels store location. The work is conducted in a public-facing retail space and a dedicated framing workshop area.

Office Location(s): Topeka, KS - 2040 SW Wanamaker Rd Ste 101. This is a specific, physical retail location.

Workspace Context:

• Customer Interaction Zone: The primary workspace involves direct interaction with customers in the sales floor and the framing consultation area.

• Framing Workshop: A dedicated area within the store where framing orders are produced. This space contains specialized equipment like glass cutters and heat presses, requiring adherence to safety protocols.

• Collaborative Setting: Works as part of a team within the store, collaborating with colleagues on daily tasks, customer service, and operational duties.

• Tools & Technology: Access to POS systems, framing tools, measuring devices, and potentially company-specific inventory or production management software.

Work Schedule:

• Part-time schedule, requiring flexibility to work various shifts, including evenings, weekends, and potentially early mornings. The specific schedule will be determined by store needs and management.

📝 Enhancement Note: The work environment is described in terms of a retail setting, emphasizing the blend of customer interaction and production within the framing department. The "Workspace Context" highlights the operational tools and collaborative aspects relevant to an operations role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Typically includes an interview with the Store Manager or Assistant Manager. This will likely involve behavioral questions assessing customer service skills, problem-solving abilities, and alignment with company values.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your approach to customer service and sales. For the framing aspect, discussing any prior experience or your willingness to learn would be key.

• Store Walkthrough/Observation: You might be asked to walk through the store, perhaps observing operations or discussing how you would handle specific customer scenarios.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to discuss:
  • Past Customer Service Successes: Use the STAR method (Situation, Task, Action, Result) to describe instances where you provided exceptional customer service or resolved a customer issue effectively.
  • Sales Aptitude: Share examples of times you successfully upsold a product or service, or how you approach a sales conversation.
  • Problem-Solving Examples: Detail how you've tackled challenges in previous roles, especially those related to time management, accuracy, or difficult situations.
  • Willingness to Learn: Emphasize your enthusiasm for learning the framing craft and operating equipment safely and efficiently.

Challenge Preparation:

• Scenario-Based Questions: Be ready to answer questions like:

  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "A customer is unsure about the best framing option for their artwork; how would you assist them?"
  • "The framing department is busy, and you have multiple orders to complete. How do you prioritize?"

• Company Knowledge: Research Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience.

• Teamwork Focus: Prepare examples of how you've worked effectively as part of a team in previous roles.

📝 Enhancement Note: This section is tailored to the retail nature of the role, clarifying that a traditional operations portfolio isn't required. The advice focuses on demonstrating customer service, sales acumen, and operational diligence through interview responses and scenario-based preparation.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Proficiency with cash registers, payment processing, and transaction management.

• Framing Equipment: Ability to learn and operate specialized tools such as:

  • Glass Cutter
  • Mat Cutter
  • Framing Assembler/Nail Gun
  • Heat Press (for specific finishing techniques)

• Measuring Tools: Tape measures, rulers, calipers for accurate project specifications.

• Computer Skills: Basic proficiency for accessing training materials, company portals, and potentially order management systems.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding basic reporting related to:
  • Sales Performance: Tracking individual sales figures and department targets.
  • Inventory Levels: Monitoring stock of framing materials, mats, glass, and hardware.
  • Order Status: Keeping track of custom framing order progress.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a focus on relationship building, which is a form of basic CRM. The role contributes to customer data by accurately recording order details and customer preferences.

• Automation: While the role uses automated equipment for framing, it's not about designing or implementing automation solutions but rather operating them efficiently.

📝 Enhancement Note: This section details the specific tools and technologies relevant to a retail framing role, focusing on practical application rather than advanced operational system management.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service, creating memorable experiences. This aligns with Michaels' purpose of fueling creativity and celebration.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions that meet customer expectations and company standards.

• Efficiency & Productivity: Adhering to processes and utilizing tools effectively to complete tasks, manage inventory, and serve customers promptly.

• Teamwork & Respect: Collaborating with colleagues, supporting team goals, and fostering a positive and inclusive work environment.

• Creativity & Innovation: Embracing the spirit of arts and crafts, offering creative solutions to customers, and contributing to a vibrant store atmosphere.

Collaboration Style:

• Customer-Centric Collaboration: Working together to ensure customers receive seamless service, from initial consultation to final product delivery.

• Process-Oriented Teamwork: Adhering to shared SOPs for tasks like truck unloads, stocking, and POS operations to maintain consistency and efficiency.

• Mutual Support: Assisting colleagues with customer needs, operational tasks, and maintaining store standards to achieve collective store goals.

• Open Communication: Sharing information about inventory, customer feedback, and operational challenges to ensure smooth store functioning.

📝 Enhancement Note: This section interprets the company's stated purpose and operational requirements into specific values and collaboration styles relevant to the role, framing them within an operations context.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer consultations, framing production, sales transactions, and general store duties simultaneously.

• Meeting Production Deadlines: Ensuring custom framing orders are completed on time, especially during peak periods, while maintaining quality.

• Handling Diverse Customer Needs: Assisting customers with varying levels of artistic knowledge and budget constraints for their framing projects.

• Physical Demands: Performing physically demanding tasks, including standing for long periods, lifting heavy items, and working with specialized equipment.

• Adapting to New Products/Processes: Continuously learning about new framing materials, techniques, and company operational updates.

Learning & Development Opportunities:

• Framing Skill Mastery: Extensive training and hands-on experience to become a skilled custom framer.

• Sales & Customer Service Expertise: Developing advanced techniques for customer engagement, needs assessment, and consultative selling.

• Retail Operations Knowledge: Gaining practical experience in merchandising, inventory management, POS operations, and store upkeep.

• Cross-Functional Exposure: Opportunities to learn about other departments within the store.

• Potential for Leadership: Advancement to team lead or management positions within Michaels stores.

📝 Enhancement Note: Challenges and growth opportunities are framed to be relevant to both the specific job duties of a framer and the broader operational context of a retail environment.

💡 Interview Preparation

Strategy Questions:

• Operations & Process:

  • "Describe your approach to ensuring accuracy when taking customer measurements for custom framing."
  • "How would you prioritize tasks if you had a customer waiting for framing consultation, a framed order ready for pick-up, and a truck to unload?"
  • "What steps would you take to ensure the framing department remains clean, organized, and safe?"

• Customer Service & Sales:

  • "Tell me about a time you helped a customer find the perfect solution for their needs."
  • "How do you handle a situation where a customer is unhappy with a product or service?"
  • "Imagine a customer wants to frame a very valuable piece of art. What questions would you ask and what advice would you give?"

• Teamwork & Culture:

  • "Describe your ideal team environment."
  • "How do you contribute to a positive and productive team atmosphere?"

Company & Culture Questions:

• Research Michaels' mission, values (creativity, community, celebration), and their role in the arts and crafts industry.

• Understand their commitment to customer experience and how the framing department contributes to this.

Portfolio Presentation Strategy:

• For this role, focus on articulating your experiences verbally.

• Use the STAR method: Prepare specific examples of your customer service, sales, problem-solving, and teamwork skills. Quantify achievements where possible (e.g., "helped X customers daily," "contributed to Y% increase in framing sales").

• Demonstrate enthusiasm: Show genuine interest in the creative aspect of framing and customer satisfaction.

• Highlight transferable skills: Emphasize your ability to learn quickly, follow instructions, and work diligently.

📝 Enhancement Note: Interview preparation advice is tailored to a retail operations role, focusing on customer interaction, process adherence, and practical problem-solving rather than complex strategic operations planning.

📌 Application Steps

To apply for this Retail-Framer position:

• Submit your application: Complete the online application form accurately and thoroughly via the provided link.

• Resume Optimization: Ensure your resume highlights customer service experience, any sales achievements, relevant technical skills (measuring, operating equipment), and your ability to follow processes and work effectively in a team. Tailor keywords to match the job description.

• Prepare for Interview Scenarios: Think of specific examples using the STAR method to demonstrate your customer service, problem-solving, and teamwork capabilities. Practice discussing your approach to sales and operational tasks.

• Research Michaels: Familiarize yourself with Michaels' brand, products, and customer focus. Understand their values and how they relate to the creative arts and crafts industry.

• Highlight Enthusiasm: Be ready to express your passion for creativity and helping customers bring their projects to life.

⚠️ Important Notice: This enhanced job description provides insights based on the provided data and industry standards for retail operations and customer service roles. Actual responsibilities, qualifications, and interview processes may vary. Always refer to the official job posting and communicate directly with the hiring manager or HR department for definitive information.