Retail Framer

📍 Job Overview

Job Title: Retail Framer

Company: Michaels Stores

Location: Evansville, IN, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-08

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships by providing expert custom framing solutions, directly impacting in-store sales and customer satisfaction.

• Responsibilities include operating framing equipment, managing inventory within the custom framing department, and contributing to overall store merchandising and operational standards.

• Key performance indicators will likely involve sales targets for custom framing, production quality, and adherence to operational procedures.

• The position requires a blend of customer interaction, hands-on production, and basic retail operational duties within a dynamic store environment.

📝 Enhancement Note: The input data describes a "Retail Framer" position at Michaels Stores. While the provided data doesn't explicitly fall into traditional Revenue Operations, Sales Operations, or GTM categories, it has elements of sales enablement (framing solutions) and operational execution within a retail context. This enhancement will frame the role with operations-adjacent responsibilities common in customer-facing retail environments, focusing on process adherence, customer service enablement, and in-store operational efficiency. The "Operations Category" is defined as "Retail Operations / Custom Framing Specialist" to reflect this.

📈 Primary Responsibilities

• Customer Engagement & Design Consultation:

  • Build rapport with customers to understand their framing needs and preferences for artwork, photos, and memorabilia.
  • Utilize elevated selling techniques (e.g., Elevated ABC Deliver) to guide customers through design options, materials, and pricing.
  • Create memorable framing solutions that enhance customer satisfaction and drive sales.

• Custom Framing Production & Quality Control:

  • Accurately measure and cut framing materials (wood, metal, glass, mats) to precise specifications.
  • Operate specialized framing equipment, including mat cutters, saws, and potentially heat presses, safely and efficiently.
  • Assemble custom frames with high attention to detail and quality, ensuring timely order completion.
  • Maintain the quality and appearance of the ready-made frame department and other assigned areas.

• Sales & Operational Execution:

  • Operate the cash register, handle cash and credit transactions accurately, and adhere to all cash handling standards.
  • Support Omni-channel processes, which may include assisting with online order fulfillment or customer pick-ups.
  • Participate actively in truck un-loading and stocking processes, adhering to established standards and timelines.
  • Maintain a safe, clean, and clutter-free store environment, including assigned areas and back stock.

• Inventory & Merchandising:

  • Manage inventory for the ready-made frame department, including stocking and replenishment.

  • Ensure assigned areas are well-merchandised and visually appealing for customers.

  • Assist with inventory management tasks as directed.

📝 Enhancement Note: The primary responsibilities have been expanded to detail the customer interaction, production, sales, and inventory management aspects of the role, aligning them with operational best practices in a retail setting. Specific operational terms like "SOPs," "Omni-channel processes," and "inventory replenishment" are integrated.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent preferred. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments.

• Demonstrated ability to learn and apply new skills quickly. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems and basic computer applications.

• Measuring Skills: Proficient in taking accurate measurements for custom projects.

• Equipment Operation: Ability to learn and safely operate framing equipment, including mat cutters and saws.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Aptitude for sales, including understanding customer needs and recommending products/services.

• Adherence to Procedures: Ability to follow Standard Operating Procedures (SOPs) and company programs.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment.

• Custom Framing Experience: Previous experience in custom framing or a related craft.

• Sales Experience: Proven track record of selling products or services to customers.

• Glass Cutting Proficiency: Experience with glass cutting tools and techniques.

• Merchandising Skills: Ability to maintain visually appealing product displays.

📝 Enhancement Note: Qualifications have been structured to distinguish between essential requirements and preferred attributes, common in retail roles. Skills have been enhanced with operations-relevant keywords like "POS systems," "SOPs," and "merchandising."

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant project work or examples of attention to detail in their application or during the interview.

• Examples could include personal framing projects, examples of meticulous work in previous roles, or any visual representation of design sensibility. Process Documentation:

• Workflow Adherence: Demonstrated ability to follow established workflows for order taking, production, and customer service as outlined in Standard Operating Procedures (SOPs).

• System Usage: Competency in using the store's Point of Sale (POS) system for transactions, order entry, and customer information management.

• Efficiency Focus: Understanding the importance of completing tasks efficiently to meet production deadlines and customer expectations.

📝 Enhancement Note: For an entry-level retail role, the emphasis shifts from a formal portfolio to demonstrating process adherence and system usage. This section highlights the importance of following SOPs and using the POS system, which are critical operational components in retail.

💵 Compensation & Benefits

Salary Range:

• As a PART_TIME Retail Framer position, the hourly wage is estimated to be between $12.50 - $16.00 per hour. This range is based on typical entry-level retail positions in the Evansville, IN area, considering the provided experience level (0-2 years) and the nature of the role involving custom services and sales. Actual compensation will be determined by experience, skills, and local market conditions. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available, providing comprehensive coverage.

• Paid Time Off (PTO): Accrued paid time off for vacation, sick leave, or personal days.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Potential for additional benefits as outlined by The Michaels Companies Inc.

Working Hours:

• This is a PART_TIME position, with hours varying based on business needs and scheduling. Typical retail hours, including evenings, weekends, and potentially early mornings, are expected. Flexibility in scheduling is often a requirement for part-time retail roles.

📝 Enhancement Note: A salary range has been estimated based on industry standards for part-time retail positions in the specified location and experience level. Benefits and working hours have been detailed based on the provided company information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail, Custom Framing Manufacturing (Artistree)

Company Size: Large (Over 10,000 employees globally, as per LinkedIn data for The Michaels Companies Inc.)

Founded: 1973

Company Headquarters: Irving, Texas, USA

Team Structure:

• Store-Level Operations: Typically organized with a Store Manager, Assistant Store Manager(s), and Team Members specializing in various departments (e.g., Custom Framing, Arts & Crafts, Seasonal).

• Reporting Structure: Retail Framers report to the Custom Framing Lead or designated manager within the store, who in turn reports to store leadership.

• Cross-functional Collaboration: Requires collaboration with other store team members for general store operations, customer assistance, and inventory management. Collaboration with the Artistree manufacturing division may occur for specialized framing orders or material sourcing.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and delivering solutions that meet or exceed expectations.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent service delivery, safety, and operational efficiency.

• Sales & Service Integration: Blending sales techniques with excellent customer service to drive revenue and loyalty.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company context has been populated with details about Michaels' industry, size, and history, emphasizing how these factors influence the operational environment for a Retail Framer. The team structure and collaborative dynamics are described from a store-level operational perspective.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role serves as a foundational position within the retail operations of Michaels. It provides hands-on experience in customer service, sales, and specialized production (custom framing). It's an excellent stepping stone for individuals interested in retail management or specialized craft/design roles. Reporting Structure:

• The Retail Framer typically reports to a Custom Framing Specialist, Department Lead, or Assistant Store Manager. This structure allows for direct guidance and training in specialized framing techniques and customer service protocols. Operations Impact:

• The Retail Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing high-quality, personalized solutions. Efficient production and excellent service reduce errors, minimize waste, and enhance the store's reputation. Growth Opportunities:

• Within Custom Framing: Potential to advance to a Custom Framing Lead or Specialist role, taking on more responsibility for design, production, and team training.

• Store Management Track: Opportunity to move into Assistant Store Manager or Store Manager roles through demonstrated leadership, operational proficiency, and sales performance.

• Specialized Skills Development: Continuous learning in framing techniques, materials, and design trends. Potential for cross-training in other store departments.

• Company-Wide Opportunities: Michaels often has opportunities in corporate roles (e.g., merchandising, operations support) for employees who demonstrate strong performance and potential.

📝 Enhancement Note: This section analyzes the role's position within the broader operations and career landscape at Michaels, outlining potential growth paths and the operational impact of the position.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Evansville, IN (Specific store address: 6212 E Lloyd Expy)

Workspace Context:

• Customer-Facing Area: The primary workspace involves interacting with customers on the sales floor and within the custom framing design area. This requires a professional and approachable demeanor.

• Production Area: The frame shop environment involves specialized equipment, tools, and materials. It requires adherence to safety protocols and a focus on detailed work.

• Stock Room/Back Areas: May include time spent in stock rooms for inventory management and truck un-loading, which may not always be climate-controlled.

• Tools & Technology: Access to POS systems, framing equipment (mat cutters, saws, glass cutters), and potentially heat presses.

Work Schedule:

• Part-time schedule, with hours varying based on business needs.

• Includes nights, weekends, and potentially early mornings.

• The role demands standing for extended periods, regular bending, lifting, carrying, reaching, and stretching. Occasional use of ladders for accessing high shelves.

📝 Enhancement Note: The work environment description emphasizes the dual nature of the role—customer interaction and hands-on production—and details the physical demands and typical retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve a brief phone or online application review to assess basic qualifications and availability.

• In-Person Interview: Typically includes a one-on-one interview with a store manager or department lead. This will assess customer service skills, problem-solving abilities, and fit with the company culture.

• Skills Assessment (Informal): May involve a brief demonstration or discussion related to measuring skills, understanding of basic math for sales, or questions about handling customer scenarios.

• Onboarding & Training: If hired, comprehensive training on framing techniques, POS systems, and company SOPs will be provided.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. However, candidates can prepare by:
  • Highlighting Relevant Experience: Be ready to discuss past customer service interactions, sales achievements, or any experience with detailed work or crafting.
  • Demonstrating Practical Skills: Be prepared to answer questions about basic measurements, problem-solving for customer needs, or how you would approach learning new equipment.
  • Showcasing Enthusiasm: Express genuine interest in crafting, art, and helping customers create meaningful pieces.

Challenge Preparation:

• Candidates may be asked scenario-based questions during the interview, such as:

  • "A customer wants to frame a very large, sentimental item. What steps would you take?"
  • "How would you handle a situation where a customer is unhappy with a framing quote?"
  • "Describe a time you had to learn a new skill quickly."

• Prepare to discuss how you would ensure accuracy and quality in your work, even under pressure.

📝 Enhancement Note: The interview and application process section is tailored for an entry-level retail position, focusing on practical skills, customer service scenarios, and cultural fit rather than extensive operational process documentation.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for processing transactions, managing customer orders, and accessing sales data. Proficiency in using cash registers and credit card terminals is essential.

• Custom Framing Equipment:

  • Mat Cutters: For precise cutting of mat boards to fit artwork.
  • Frame Saws/Miter Saws: For cutting frame stock to size.
  • Glass Cutters: For sizing glass or acrylic inserts.
  • Mounting/Assembly Tools: For assembling the final framed piece.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers.

Analytics & Reporting:

• While this role doesn't directly manage analytics, understanding sales reports and inventory levels can be beneficial. Associates may access basic sales performance data through the POS system. CRM & Automation:

• Customer Database (within POS): Used to track customer orders, preferences, and contact information for repeat business and personalized service.

• Inventory Management Systems: Used for tracking stock levels of framing materials, ready-made frames, and related supplies.

📝 Enhancement Note: This section details the specific tools and technology a Retail Framer would use daily, focusing on POS systems and specialized framing equipment, which are critical for operational execution in this role.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels values a passion for creativity and helping customers bring their artistic visions to life.

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support a positive work environment.

• Integrity & Respect: Upholding ethical standards and treating all individuals with respect.

• Efficiency & Quality: Striving for efficient processes that result in high-quality products and customer satisfaction.

Collaboration Style:

• Customer-Centric Interaction: Team members are encouraged to assist customers proactively and collaboratively find solutions.

• Supportive Environment: Colleagues are expected to support each other, especially during busy periods or when handling complex customer requests.

• Process Alignment: Working together to ensure all team members adhere to company SOPs for consistent service and operational excellence.

📝 Enhancement Note: The team culture and values section is tailored to a retail environment, emphasizing customer interaction, teamwork, and the company's core values as they relate to operational execution and employee behavior.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales consultations, and hands-on production simultaneously.

• Handling Diverse Customer Needs: Meeting the unique framing requirements and expectations of a wide range of customers.

• Accuracy Under Pressure: Ensuring precise measurements and quality craftsmanship, especially during peak business hours.

• Learning New Equipment/Techniques: Mastering the operation of various framing tools and understanding different material properties.

• Physical Demands: Managing the physical requirements of the job, including standing for long periods and lifting heavy items.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced techniques.

• Sales & Customer Service Skills: Continuous improvement in consultative selling and customer relationship management.

• Operational Proficiency: Gaining experience in retail POS systems, inventory management, and store operations.

• Cross-Training: Opportunities to learn about other departments within Michaels, broadening skill sets.

• Career Advancement: Potential to progress into leadership roles within the store or explore other opportunities within The Michaels Companies.

📝 Enhancement Note: This section outlines common challenges in a retail operations role and highlights the learning and development pathways available to employees, connecting them to career growth within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Scenario: "Imagine a customer comes in with a child's drawing they want framed for a birthday gift. How would you approach this to ensure they get the best solution within their budget?" (Focus on empathy, budget awareness, and upselling opportunities).

• Technical/Process Question: "Describe your understanding of measuring for custom framing. What are the critical factors for ensuring an accurate fit?" (Assesses attention to detail and basic technical comprehension).

• Sales Approach: "How do you approach sales in a retail environment? What's your strategy for recommending products or services?" (Evaluates sales mindset and customer engagement strategy).

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the Custom Framing department?" (Assesses genuine interest and alignment with company purpose).

• "How do you handle working in a fast-paced retail environment where you might be juggling multiple tasks?" (Evaluates ability to manage workload and prioritize).

• "Describe a time you went above and beyond for a customer." (Demonstrates commitment to customer service excellence). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on:

  • Verbal Storytelling: Be prepared to verbally articulate experiences related to customer service, problem-solving, or any craft/design projects.
  • Highlighting Skills: Clearly state your basic computer skills, measuring abilities, and willingness to learn equipment operation.
  • Demonstrating Enthusiasm: Convey passion for creativity and helping customers achieve their project goals.

📝 Enhancement Note: Interview preparation advice is tailored to an entry-level retail position, focusing on customer service scenarios, practical skills, and cultural fit, rather than complex operational strategy discussions.

📌 Application Steps

To apply for this Retail Framer position:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels careers portal.

• Tailor Your Resume: Highlight any customer service, sales, crafting, or detail-oriented experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail."

• Prepare for Scenarios: Think about examples from your past experiences that demonstrate your ability to handle customer interactions, solve problems, and work efficiently.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly the custom framing services.

• Practice Your Introduction: Be ready to clearly and concisely explain why you are a good fit for this role and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---