Retail Framer

📍 Job Overview

Job Title: Retail Framer

Company: Michaels Stores

Location: Charleston-832 Orleans Rd, Charleston, South Carolina, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-09-07

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through expert custom framing consultations and solutions.

• Maintain store presentation and operational standards, focusing on merchandising and a clean, safe environment.

• Execute transactions accurately and efficiently, including cash handling and supporting omnichannel initiatives.

• Contribute to store operations through inventory management, stocking, and adherence to Standard Operating Procedures (SOPs).

📝 Enhancement Note: While the title is "Retail Framer," the responsibilities strongly indicate a role focused on consultative sales within the custom framing department, requiring customer interaction, product knowledge, and sales acumen, rather than purely operational framing production. The scope also includes general retail duties.

📈 Primary Responsibilities

• Engage customers in consultative sales conversations to understand their framing needs and recommend tailored solutions, utilizing the "Elevated ABC Deliver" methodology to build relationships and drive custom framing sales.

• Execute custom framing orders with a high degree of quality and ensure timely completion, adhering to production standards.

• Maintain the ready-made frame department, including SISO (Single Item, Single Outlet) and Directed Replenishment processes, ensuring visual merchandising standards are met.

• Provide exceptional customer service by acknowledging customers, assisting with product location, offering solutions, and ensuring a positive shopping experience.

• Operate the cash register accurately, execute all cash handling procedures to company standards, and assist with omnichannel fulfillment processes.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and operational consistency.

• Support company shrink reduction and safety programs by maintaining a secure and hazard-free work environment.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and budget constraints.

• Maintain a positive and respectful attitude, fostering a collaborative team environment and serving as a role model for company values.

📝 Enhancement Note: The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a sales-driven approach within the framing department, requiring not just operational skills but also consultative selling and relationship-building capabilities.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for retail roles of this nature, though not explicitly stated. A strong understanding of art and design principles can be beneficial.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer proficiency for POS (Point of Sale) and potential order management systems.

• Fundamental measuring skills for accurate framing specifications.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Demonstrated customer service aptitude, with a focus on building rapport and solving customer needs.

• Basic cash handling and transaction processing skills.

• Ability to follow Standard Operating Procedures (SOPs) and company policies. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or specialty sales capacity.

• Proven experience in selling products or services, with a focus on understanding customer needs and closing sales.

• Familiarity with custom framing processes, materials, and design principles.

• Experience with inventory management, merchandising, and visual display standards.

• Basic understanding of art handling and preservation concepts.

📝 Enhancement Note: The "0-2 years" experience level combined with "basic" skill requirements indicates this is an entry-level position. However, the "preferred" skills suggest that candidates with prior sales or retail experience will be more competitive, especially those who can demonstrate an aptitude for consultative selling.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of how they have:

  • Successfully resolved customer issues or met customer needs in a retail or service setting.
  • Demonstrated attention to detail in a task or project.
  • Contributed to team goals or operational efficiency.

• For candidates with prior framing experience, showcasing examples of completed framing projects (e.g., through photographs) can be beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding and adherence to Standard Operating Procedures (SOPs) and company programs.

• Familiarity with workflow processes for custom order creation, production, and fulfillment is advantageous.

• Ability to articulate how they would manage tasks such as inventory replenishment, visual merchandising, and cash handling according to established protocols.

📝 Enhancement Note: For an entry-level retail role, a formal portfolio is unlikely. The "portfolio" here translates to being able to articulate past experiences that demonstrate the required skills and a capacity for learning and following established processes.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Part-time Retail Framer with 0-2 years of experience in Charleston, SC, the estimated hourly wage would likely range from $13.00 to $17.00 per hour. This estimate considers the cost of living in Charleston, SC, and typical retail compensation benchmarks.

Benefits:

• Part-time Team Member Benefits:

  • Employee discounts on Michaels products.
  • Access to partner discount programs.
  • Employee Assistance Program (EAP) for support services.

• Eligibility for Additional Benefits (may depend on hours worked and tenure):

  • 401(k) with employer match.

  • Medical, Dental, and Vision coverage.

  • Telemedicine services.

  • Flexible spending accounts (FSAs).

  • Commuter benefits.

  • Tuition assistance.

  • Adoption assistance. Working Hours: This is a part-time position. Actual hours will vary and may include nights, weekends, and early mornings. The role requires flexibility to cover store operational needs. The provided ai_working_hours of 40 suggests this is a potential full-time equivalent if the role were to become full-time, but the employment_type explicitly states "Part time."

📝 Enhancement Note: The salary range is an estimate based on similar retail roles in the specified location and experience level. Actual compensation will be determined by Michaels Stores based on factors including experience, qualifications, and local market conditions. The provided ai_working_hours of 40 appears to be a placeholder or an artifact from a different role, as the employment_type is clearly defined as "Part time."

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, focusing on providing supplies and inspiration for creative projects and celebrations.

Company Size: Over 1,300 stores across the US and Canada. This indicates a large, established retail organization with structured corporate support and standardized operational procedures.

Founded: 1973. Michaels has a long history in the retail sector, suggesting a stable company with established processes and a strong brand presence.

Team Structure:

• The Retail Framer will be part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct oversight from a Custom Framing Department Manager or Lead.

• Collaboration is expected with other store associates, including sales floor staff, cashiers, and potentially inventory specialists.

• The role involves direct customer interaction, making customer relationships a key component of the team dynamic. Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent execution of tasks, from customer service to operational duties.

• A customer-centric approach, with a focus on building relationships and providing solutions ("Elevated ABC Deliver").

• Data-driven decision-making is implied through sales targets and inventory management processes.

• Commitment to safety and shrink reduction programs.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates within a highly competitive retail landscape, emphasizing customer experience, product variety, and operational efficiency. The company culture likely balances a creative, inspiring environment with the structured demands of a large retail operation.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to junior-level position within the retail operations and sales spectrum. It serves as a foundational role for individuals looking to gain experience in customer service, sales, and specialized retail departments like custom framing.

Reporting Structure: The Retail Framer typically reports to a Store Manager or Assistant Store Manager, with direct supervision from a Department Manager or Team Lead responsible for the Custom Framing area. This structure provides guidance and performance oversight within a specific department and the broader store operations.

Operations Impact: The Retail Framer's primary impact is on direct customer satisfaction, sales generation within the custom framing department, and the overall presentation and efficiency of the store. By providing excellent service and quality framing solutions, they contribute to customer loyalty and repeat business, directly influencing store revenue. Efficient execution of operational tasks also supports overall store profitability.

Growth Opportunities:

• Within Custom Framing: Progression to a Custom Framing Lead or Department Manager role, requiring deeper product knowledge, sales leadership, and team management skills.

• Into Store Management: Advancement into Assistant Store Manager or Store Manager positions, involving broader retail operations responsibility, P&L management, and staff leadership.

• Specialty Retail Roles: Opportunities in other specialty departments or corporate roles related to visual merchandising, operations, or product management, depending on acquired skills and interests.

• Skill Development: Continuous learning in custom framing techniques, sales strategies, customer relationship management, and retail operations best practices.

📝 Enhancement Note: The growth trajectory for a Retail Framer at Michaels is typically within the retail store management track or specialization within departments like Custom Framing. The emphasis on sales and customer service provides a strong foundation for many retail career paths.

🌐 Work Environment

Office Type: This is a role within a public retail store setting. The primary workspace is the sales floor and the custom framing shop area.

Office Location(s): Charleston-832 Orleans Rd, Charleston, SC. The store environment is described as climate-controlled in public areas, with potential for non-climate-controlled stock rooms.

Workspace Context:

• The environment is dynamic and customer-facing, requiring constant interaction and service.

• The framing shop area involves specialized equipment, including a glass cutter and heat press, necessitating adherence to safety protocols.

• Opportunities for collaboration exist with other store team members during daily operations, stocking, and customer assistance.

• Access to basic computer systems for POS and potentially order management is provided.

Work Schedule: The schedule is flexible and part-time, encompassing nights, weekends, and early mornings to meet store operational needs. This requires adaptability from the employee.

📝 Enhancement Note: The work environment is typical of a specialty retail store, blending customer interaction with operational tasks. Safety in the framing shop and flexibility in scheduling are key aspects of this environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, potentially followed by a brief phone screen to assess basic qualifications and availability.

• In-Person Interview: Typically involves a one-on-one interview with the Store Manager or Department Manager. This will likely include behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.

• Skills Assessment: May include a practical demonstration or discussion of basic measuring skills, computer proficiency, and ability to operate framing equipment.

• Store Walkthrough/Observation: Candidates may be asked to walk the store, assist with a task, or observe the environment to gauge their fit and understanding of retail operations.

• Final Offer: Based on performance across all stages.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio is not expected. Instead, focus on preparing concrete examples from past experiences (work, school, volunteer) that demonstrate:

  • Customer Service Excellence: How you've gone above and beyond for a customer.
  • Problem-Solving: A time you encountered a challenge and how you resolved it.
  • Attention to Detail: A task where precision was critical.
  • Teamwork: How you collaborated with others to achieve a goal.

• Be ready to discuss your understanding of custom framing and your interest in art/crafts. Challenge Preparation:

• Be prepared for scenario-based questions, such as:

  • "A customer is unhappy with their custom framing order. How would you handle this?"
  • "How would you approach a customer who seems hesitant to buy?"
  • "Describe a time you had to learn a new process quickly."

• Demonstrate enthusiasm for the creative aspect of the role and Michaels' products.

• Be prepared to discuss your availability, especially regarding nights and weekends.

📝 Enhancement Note: The interview process for this role will likely focus on assessing soft skills, customer service aptitude, and a willingness to learn and follow procedures, rather than deep technical expertise.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Custom Framing Equipment: Including mat cutters, frame saws, jointers, and potentially heat presses for mounting.

• Glass Cutter: For precise sizing of glass or acrylic.

• Basic Measuring Tools: Rulers, tape measures, calipers for accurate measurements.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role may involve referencing sales reports or inventory counts generated by store systems. CRM & Automation:

• The POS system often has CRM functionalities for tracking customer purchase history and preferences.

• Internal company systems for inventory management and order tracking may be utilized.

📝 Enhancement Note: Proficiency with basic computer skills and specific framing tools is essential. The technology stack is focused on transactional processing and specialized production equipment rather than advanced analytics or automation platforms.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through helpful service and quality product offerings.

• Creativity & Inspiration: Fostering an environment that encourages creativity and supports customers in their artistic endeavors.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity & Accountability: Upholding company standards, procedures, and ethical practices in all job functions.

• Efficiency & Quality: Striving for operational excellence in both sales transactions and custom framing production.

Collaboration Style:

• The role requires a collaborative approach, working closely with other store associates to assist customers across departments and support overall store operations.

• Open communication and a willingness to help colleagues are crucial for a positive and productive store environment.

• Feedback is likely exchanged regularly with supervisors regarding performance, customer interactions, and operational improvements.

📝 Enhancement Note: Michaels likely emphasizes a culture that balances a passion for arts and crafts with the discipline required for efficient retail operations and excellent customer service.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing consultative sales interactions while also ensuring timely and high-quality custom framing production.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic visions.

• Inventory Management: Maintaining adequate stock levels for framing supplies and ensuring the ready-made frame department is well-merchandised and organized.

• Learning Curve: Mastering the operation of framing equipment and understanding various framing techniques and materials.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepening knowledge of framing techniques, materials, preservation methods, and design principles.

• Sales & Customer Service Skills: Developing consultative selling techniques, advanced customer relationship management, and conflict resolution skills.

• Retail Operations: Gaining experience in visual merchandising, inventory control, POS systems, and store management principles.

• Product Knowledge: Expanding understanding of Michaels' full product catalog beyond custom framing.

📝 Enhancement Note: The challenges are typical for a specialty retail role that combines sales with a technical craft. Growth opportunities are clearly defined within the retail hierarchy and specialized departments.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution for their needs." (Focus on active listening, problem-solving, and achieving customer satisfaction).

• "How would you handle a situation where a customer is upset about a product or service?" (Emphasize empathy, de-escalation, and finding a resolution within company policy).

• "Describe your experience with measuring or working with detailed specifications." (Highlight accuracy, attention to detail, and ability to follow instructions).

• "Why are you interested in custom framing and Michaels?" (Showcase passion for creativity, art, and the company's mission). Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Research the company, its values, and the specific services offered).

• "How do you stay organized and manage your time effectively, especially when juggling multiple tasks?" (Discuss prioritization, task management, and adherence to schedules/SOPs).

• "How do you contribute to a positive team environment?" (Provide examples of collaboration, support for colleagues, and maintaining a positive attitude). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to:

  • Articulate Past Experiences: Use the STAR method (Situation, Task, Action, Result) to describe relevant past experiences that showcase your skills.
  • Showcase Enthusiasm: Express genuine interest in art, crafts, and helping customers bring their creative visions to life.
  • Discuss "Why Framing": Explain your interest in the craft of framing and its importance in preserving and displaying artwork or cherished items.
  • Demonstrate Problem-Solving: Be ready to walk through how you'd approach specific customer scenarios related to custom framing or general retail service.

📝 Enhancement Note: Interview preparation should focus on behavioral and situational questions, demonstrating a strong customer service orientation, attention to detail, and an interest in the creative aspects of the role and the company.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and experience with tools or technical processes. Use keywords from the job description such as "customer service," "sales," "merchandising," "framing," and "cash handling."

• Prepare for Behavioral Questions: Think of specific examples from your past (work, school, volunteer) that demonstrate your ability to handle customer interactions, solve problems, work in a team, and maintain attention to detail. Use the STAR method to structure your answers.

• Research Michaels: Understand the company's mission, values, and the specific offerings of their custom framing department. This will help you articulate your interest and cultural fit.

• Practice Articulation: Be ready to clearly explain your interest in custom framing and how your skills align with the responsibilities of a Retail Framer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---