Retail Customer Framer

📍 Job Overview

Job Title: Retail Customer Framer

Company: Michaels Stores

Location: Wyomissing, Pennsylvania, United States

Job Type: Part time

Category: Retail Operations / Sales

Date Posted: 2026-08-24

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on driving sales and customer engagement within the Custom Framing department, emphasizing relationship building and solution-oriented sales.

• Responsibilities include executing standard operating procedures (SOPs) and company programs to ensure compliance and operational efficiency.

• The position requires maintaining the visual presentation and stock levels of the ready-made frame department and other assigned areas.

• A key aspect involves delivering exceptional customer service, assisting shoppers with product location, and ensuring a well-merchandised store environment.

📝 Enhancement Note: While the title "Retail Customer Framer" and the description focus heavily on customer interaction and sales within a specific department (Custom Framing), the inclusion of responsibilities like "truck un-load and stocking processes," "SISO and Directed Replenishment," and "Omni channel processes" indicates a broader operational scope beyond just framing. This suggests the role requires an understanding of general retail operations, inventory management, and fulfilling online orders, making it a hybrid role with significant operational components.

📈 Primary Responsibilities

• Build and nurture customer relationships through proactive engagement, leveraging the "Elevated ABC Deliver" methodology to create memorable custom framing solutions and drive sales.

• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.

• Maintain the visual presentation, organization, and stock levels of the ready-made frame department, including SISO (Store-Inventory-Store-Order) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting customers in locating products, offering solutions, and ensuring a positive shopping experience.

• Operate the cash register accurately and execute cash handling procedures according to company standards.

• Participate actively in truck unloading and stocking processes, ensuring adherence to established standards and completion within designated timelines.

• Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of potential risks.

• Maintain a safe, clean, and clutter-free store environment for both customers and team members.

• Assist with and execute various Omni channel processes, such as fulfilling online orders or assisting with in-store pickup.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, operational execution, and visual merchandising. The emphasis on "Elevated ABC Deliver" and "Custom Framing solutions" points to a consultative sales approach within the framing department, requiring strong communication and problem-solving skills. The inclusion of "truck un-load and stocking," "SISO and Directed Replenishment," and "Omni channel processes" indicates that this role is not solely focused on framing but also involves core retail operations and inventory management.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer proficiency for system navigation and order entry.

• Fundamental measuring skills for accurate custom framing.

• Ability to operate framing equipment and glass cutting tools safely and effectively.

• Excellent customer service and interpersonal skills, with a focus on building rapport.

• Cash handling and transaction processing accuracy.

• Ability to understand and execute Standard Operating Procedures (SOPs).

• Basic merchandising and display maintenance capabilities.

• Physical stamina to stand for extended periods, lift heavy objects, and perform repetitive tasks. Preferred Skills:

• Previous retail experience, particularly in a sales or customer advisory capacity.

• Proven experience in selling products or services, with a consultative approach.

• Familiarity with custom framing processes and materials.

• Experience with Omni channel retail operations (e.g., BOPIS, Ship-from-Store).

• Knowledge of inventory management principles and stock replenishment.

📝 Enhancement Note: The requirements lean towards entry-level candidates, emphasizing foundational skills like customer service, basic technical aptitude with specific equipment, and adherence to procedures. The "0-2 years" experience level suggests that formal operations or technical training is not a prerequisite, but a strong aptitude for learning and customer interaction is crucial. The preferred skills indicate that prior retail sales or framing experience would be advantageous.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences in resume achievements or during interviews that demonstrate:

  • Successful customer engagement and problem-solving in a retail setting.

  • Examples of attention to detail and quality in task execution (e.g., order accuracy, merchandising).

  • Contributions to team goals or operational efficiency.

  • Any experience with visual displays, product placement, or inventory organization. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) and company programs.

• Examples of how they have followed established workflows for tasks such as order processing, cash handling, or stock replenishment would be beneficial.

• An understanding of how process adherence contributes to overall store performance and customer satisfaction is valued.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is unlikely. The emphasis here is on how candidates can articulate their experiences and understanding of processes during interviews. The "Process Documentation" section is framed to assess a candidate's ability to follow instructions and understand the importance of standardized procedures in a retail environment.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position, the hourly wage is expected to be within the range of $12.00 - $16.00 per hour, depending on experience and local market conditions.

Benefits:

• For eligible team members:

  • 401(k) with employer match: Provides a retirement savings plan with company contributions.
  • Employee Assistance Program (EAP): Offers confidential support for personal and work-related challenges.
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance options.
  • Telemedicine Services: Convenient remote healthcare access.
  • Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for adopting a child.
  • Various Voluntary Insurance Options: Additional coverage for life, disability, etc.

• All team members enjoy:

  • Employee Discounts: Significant discounts on Michaels products.

  • Access to Partner Discount Programs: Savings with affiliated companies. Working Hours: This is a part-time position. Specific hours will vary based on business needs, including evenings, weekends, and potentially early mornings. A typical part-time schedule might range from 15-30 hours per week.

📝 Enhancement Note: The salary range is an estimate based on typical part-time retail roles in the US, considering the stated experience level (0-2 years) and the location (Wyomissing, PA). The benefits listed are directly from the provided company information and are extensive for a part-time role, indicating Michaels' commitment to team member well-being. The working hours are confirmed as part-time, with flexibility expected.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer specializing in arts, crafts, framing, and home décor products.

Company Size: Over 1,300 stores in the US and Canada, plus online presence. This signifies a large, established retail organization with significant operational scale.

Founded: 1973. With a long history, Michaels has developed robust operational frameworks and a strong brand presence in the creative space.

Team Structure:

• The role is part of a local store team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Framing Department Manager).

• Collaboration is expected with other store associates across various departments (e.g., general merchandise, front end).

• A key collaborative relationship will be with customers, focusing on understanding their creative needs and providing framing solutions. Methodology:

• Emphasis on Standard Operating Procedures (SOPs) and established company programs ensures consistent execution of tasks.

• A customer-centric approach is paramount, focusing on building relationships and delivering solutions ("Elevated ABC Deliver").

• Operational efficiency is driven through structured processes for stocking, merchandising, and Omni channel fulfillment.

• Data-driven decision-making is implied through the need to meet sales and production targets.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights Michaels as a major player in the arts and crafts retail sector, emphasizing its established history and operational scale. The team structure is typical for a retail environment, with a focus on store-level execution and customer interaction. The methodology underscores a structured, customer-focused approach to retail operations.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level, individual contributor position within the retail operations and sales domain. It serves as a foundational role for individuals looking to start or build a career in retail customer service and sales, with exposure to operational tasks.

Reporting Structure: The Retail Customer Framer reports directly to store leadership, such as a Store Manager, Assistant Store Manager, or a designated Department Manager (e.g., Framing Department Lead). This structure allows for direct guidance and performance feedback.

Operations Impact: While primarily customer-facing, this role contributes to overall store performance by:

• Driving revenue through custom framing sales and upselling.

• Enhancing customer loyalty and repeat business through exceptional service.

• Ensuring operational efficiency in the framing department and contributing to store-wide tasks like stocking and merchandising.

• Supporting Omni channel sales goals by processing online orders accurately. Growth Opportunities:

• Skill Development: Opportunities to become proficient in custom framing techniques, sales consultations, and advanced customer service.

• Leadership Potential: With demonstrated performance and a desire to grow, advancement to roles like Framing Department Specialist, Key Holder, or Assistant Store Manager is possible.

• Cross-Functional Exposure: Gaining experience in various store operations, from sales to inventory management and customer support.

• Specialization: Deepening expertise within the Custom Framing department or expanding into other areas of retail management.

📝 Enhancement Note: This section frames the role as a starting point with clear pathways for growth within Michaels. It emphasizes the foundational skills gained and the potential for advancement within the retail management hierarchy, aligning with typical career progression in the sector.

🌐 Work Environment

Office Type: Public retail store setting. This means the primary "work environment" is the sales floor and the custom framing shop area within a Michaels store.

Office Location(s): Wyomissing, Pennsylvania – specifically at the 2763 Papermill Rd location.

Workspace Context:

• The work environment is dynamic, involving direct interaction with customers in a public retail space.

• Climate control is standard for customer-facing areas, though some stock rooms may not be climate-controlled.

• The framing shop environment involves specialized equipment like glass cutters and heat presses, requiring adherence to safety protocols.

• Opportunities for collaboration exist with fellow team members and management. Work Schedule:

• The role is part-time, with hours that can include nights, weekends, and early mornings, aligning with retail operating hours.

• Flexibility in scheduling is often required to meet business needs and ensure adequate staffing.

📝 Enhancement Note: This section details the physical and operational context of working in a retail store environment, emphasizing the customer-facing nature and the specific conditions of the framing shop. It also reiterates the part-time nature and flexible scheduling requirements.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and interest.

• In-Person Interview: Typically conducted by store management (e.g., Store Manager or Assistant Manager). This will involve:

  • Behavioral questions to assess customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational questions related to the role (e.g., "How would you help a customer choose a frame for their artwork?").
  • Assessment of basic skills (e.g., comfort with measurements, computer use).
  • Discussion of availability and alignment with store hours.

• Practical Assessment (Potentially): May involve a brief demonstration of basic measuring skills or a simulated customer interaction.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on preparing to discuss your experiences:
  • Resume: Ensure your resume clearly highlights any customer service, sales, or retail experience. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," "Contributed to a 10% increase in framing sales through consultative selling").
  • STAR Method: Prepare examples for behavioral questions using the STAR method (Situation, Task, Action, Result) to showcase your skills in customer interaction, problem-solving, and task execution.
  • Framing Interest: Express genuine enthusiasm for the creative aspect of custom framing and a willingness to learn the technical skills involved.

Challenge Preparation:

• Be prepared for scenario-based questions that test your approach to customer service and problem-solving in a retail context. For example:

  • "A customer is unhappy with the framing job they received. What do you do?"
  • "How would you approach a customer who seems unsure about what they need?"
  • "How do you prioritize tasks when multiple customers need assistance simultaneously?"

• Demonstrate an understanding of the importance of accuracy in measurements and order fulfillment.

📝 Enhancement Note: This section provides practical advice for candidates, translating the job requirements into actionable interview preparation steps. It clarifies that a formal portfolio isn't needed but emphasizes articulating experience effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, handling cash, and managing sales. Proficiency in operating a cash register and POS software is essential.

• Custom Framing Software/Equipment: This includes operating framing machinery (e.g., mat cutters, saws, jointers, heat presses) and potentially specialized design software for creating framing mock-ups or proposals.

• Basic Computer Systems: For accessing company portals, training modules, and potentially order management systems.

Analytics & Reporting:

• While the Framer may not directly generate reports, they contribute to data through sales transactions and inventory counts. Understanding how their work impacts sales figures and inventory accuracy is beneficial. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a customer-centric approach that may be supported by CRM principles, even if not using a formal CRM system. Building rapport and remembering customer preferences is key.

• Omni channel Systems: Familiarity with systems that manage online orders, in-store pickups, and potentially ship-from-store processes.

📝 Enhancement Note: This section identifies the key technological tools and systems a Retail Customer Framer would interact with. The focus is on practical, hands-on tools common in a retail environment, with an emphasis on the specific equipment used in the framing department and POS systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction above all else, creating positive experiences.

• Creativity & Passion: Embracing the joy of creativity and celebrating artistic expression through framing.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support each other.

• Integrity & Accountability: Upholding company standards, being reliable, and taking responsibility for tasks.

• Efficiency & Quality: Striving for accuracy and high standards in all tasks, from framing to customer service.

Collaboration Style:

• Customer-Centric: Proactive engagement and a willingness to listen and offer tailored solutions.

• Team-Oriented: Supporting fellow associates, sharing knowledge, and contributing to a positive store atmosphere.

• Process-Driven: Adhering to established procedures while being open to feedback for continuous improvement.

• Respectful Communication: Maintaining a positive and respectful demeanor in all interactions, even during challenging situations.

📝 Enhancement Note: This section infers the likely values and collaboration styles based on Michaels' stated purpose ("fuel the joy of creativity") and typical retail environments. It highlights the importance of customer interaction, teamwork, and adherence to processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer assistance, framing order fulfillment, and general store tasks (stocking, merchandising) simultaneously.

• Handling Complex Framing Projects: Assisting customers with unique or challenging art pieces that require specialized framing solutions.

• Managing Customer Expectations: Ensuring customer satisfaction while adhering to production timelines and company pricing structures.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with sharp tools and machinery.

• Adapting to Retail Schedules: Working evenings, weekends, and holidays as required by the retail environment.

Learning & Development Opportunities:

• Framing Expertise: Gaining hands-on experience and training in custom framing techniques, design principles, and material selection.

• Sales & Customer Service Skills: Developing consultative selling techniques and advanced customer engagement strategies.

• Retail Operations Knowledge: Understanding store management, inventory control, visual merchandising, and Omni channel fulfillment.

• Leadership Potential: Opportunities for advancement to roles with greater responsibility and leadership opportunities within Michaels stores.

📝 Enhancement Note: This section outlines potential challenges and growth avenues, providing candidates with a realistic perspective on the role and its developmental potential within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle situations like a customer being undecided, a complaint about a product, or assisting multiple customers at once. Focus on empathy, problem-solving, and finding solutions within company policy.

• Sales Approach: Practice explaining how you would guide a customer through the custom framing process, from understanding their needs to recommending materials and finishes. Emphasize a consultative, needs-based selling approach.

• Operational Understanding: Be ready to discuss your understanding of retail operations, such as the importance of accurate stock counts, maintaining store appearance, and following procedures like truck unloading or cash handling.

Company & Culture Questions:

• Enthusiasm for Creativity: Express genuine interest in arts, crafts, and creativity, and how the framing aspect of the role appeals to you.

• Teamwork: Provide examples of how you've worked effectively as part of a team in previous roles or activities.

• Adaptability: Discuss your ability to work in a fast-paced retail environment and adapt to changing priorities and schedules.

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting experiences most relevant to customer service, sales, and any operational tasks.

• STAR Method Examples: Have 2-3 specific examples ready using the STAR method to demonstrate your skills in handling customer interactions, problem-solving, or taking initiative.

• Enthusiasm for Framing: Articulate why the specific role of a Custom Framer is appealing to you and what you hope to learn.

📝 Enhancement Note: This section provides targeted advice for interview preparation, focusing on common question types for retail roles and emphasizing the specific aspects of the Retail Customer Framer position.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any technical aptitude (especially with tools or equipment), and your ability to follow procedures. Quantify achievements where possible.

• Prepare for Behavioral Questions: Practice using the STAR method (Situation, Task, Action, Result) to answer questions about your customer interactions, problem-solving skills, and teamwork.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly in the Custom Framing department. Understand their commitment to creativity and customer service.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the Retail Customer Framer role and express enthusiasm for the creative aspects and customer engagement opportunities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.