Retail - Custom Fine Art Framer (Part-Time)

📍 Job Overview

Job Title: Retail - Custom Fine Art Framer (Part-Time)

Company: Michaels Stores

Location: Orange, California, United States

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 13, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service by building relationships and providing tailored custom framing solutions.

• Execute sales and production targets through effective customer engagement and high-quality order fulfillment.

• Maintain store standards, including merchandising, inventory replenishment, and a safe, clean environment.

• Operate point-of-sale systems, manage cash handling, and support omni-channel processes.

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure operational compliance and efficiency.

📝 Enhancement Note: While the job title "Custom Fine Art Framer" suggests a specialized art-focused role, the broader responsibilities and inclusion in a retail environment indicate a hybrid position. The role requires customer-facing sales skills, operational execution within a retail setting, and specific technical abilities related to custom framing. This is not a pure back-office operations role but integrates customer interaction with operational duties.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to needs and recommending appropriate custom framing solutions.
  • Utilize Elevated ABC Deliver methodology to enhance the customer experience and drive sales.
  • Assist customers in locating products and provide solutions to meet their creative needs.
  • Achieve personal sales and production goals for custom framing orders.

• Production & Quality Control:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to deadlines.
  • Operate and maintain framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Ensure all framing orders meet company standards for craftsmanship and aesthetic appeal.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas according to visual merchandising standards.
  • Execute SISO (Single Item, Single Order) and Directed Replenishment processes to ensure optimal stock levels.
  • Participate in truck un-loading and stocking processes, adhering to established standards and timelines.
  • Ensure a safe, clean, and clutter-free environment for both customers and team members.

• Point of Sale & Transaction Management:

  • Accurately operate the cash register and execute cash handling procedures according to company standards.
  • Process customer transactions efficiently and professionally.
  • Support omni-channel fulfillment processes, such as buy online, pick up in-store (BOPIS).

• Compliance & Teamwork:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs.

  • Support company shrink and safety programs through diligent practice and awareness.

  • Interact positively and respectfully with colleagues, promoting a collaborative and supportive team environment.

  • Maintain a positive attitude and serve as a role model for the organization's vision and values.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, operational execution within a retail environment, and specialized technical skills for custom framing. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement that goes beyond basic service, aiming to create memorable experiences and drive sales through consultative selling.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred. Experience:

• 0-2 years of experience in a customer-facing retail or service role.

• Demonstrated ability to learn and apply new skills in a hands-on environment. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, basic software applications, and online order management tools.

• Basic Measuring Skills: Proficiency in taking accurate measurements for custom framing projects.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including glass cutters and potentially heat presses.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions.

• Cash Handling Proficiency: Experience with operating a cash register and managing financial transactions accurately.

• Adherence to Procedures: Ability to follow Standard Operating Procedures (SOPs) and company guidelines.

Preferred Skills:

• Retail Experience: Previous experience working in a retail environment, preferably within arts, crafts, or home décor sectors.

• Sales Experience: Proven track record of selling products or services, with an aptitude for consultative selling.

• Visual Merchandising: Understanding of retail display principles and ability to maintain visually appealing product presentations.

• Inventory Management: Familiarity with stock replenishment and inventory control processes.

📝 Enhancement Note: The "0-2" years experience level suggests an entry-level position, but the inclusion of "preferred" experience in selling and retail indicates that candidates with prior exposure will be more competitive. The core technical skills (measuring, equipment operation) are trainable, but a foundational understanding of customer interaction and sales is highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples demonstrating their ability to:

  • Problem-Solving & Solutioning: Showcase instances where you identified a customer need and provided a creative or effective solution (e.g., a challenging framing project, a unique customer request).
  • Quality & Precision: Highlight any work where attention to detail and precision were critical to success.
  • Process Adherence: Briefly describe how you follow instructions or protocols to ensure consistent results.

• Measurement & Accuracy: Be ready to discuss your comfort level with precise measurements and how you ensure accuracy.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and willingness to learn and adhere to:
  • Workflow Design & Optimization: While not designing processes, demonstrate an ability to follow defined workflows for custom framing orders from consultation to completion.
  • Implementation & Automation: Show enthusiasm for learning and utilizing the framing equipment and POS systems efficiently.
  • Measurement & Performance Analysis: Understand how individual performance contributes to team sales and production targets.

📝 Enhancement Note: For an entry-level retail position, a traditional operations portfolio is not expected. However, candidates should be prepared to speak to their practical skills, problem-solving abilities, and understanding of process through examples from previous experiences, whether in retail, school projects, or personal endeavors. The focus is on demonstrating trainability and a commitment to quality and procedure.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $17.50 - $20.60 per hour.

• Explanation: This range is directly provided in the job posting and reflects current market rates for part-time retail associate positions with specialized skills in the Orange, California area. Factors influencing placement within this range include prior relevant experience, demonstrated skills, and the specific needs of the store.

Benefits:

• For eligible team members, depending on position and eligibility:

  • Retirement Savings: 401(k) with employer match.
  • Health & Wellness: Medical, dental, and vision coverage; Telemedicine services; Employee Assistance Program (EAP); Flexible Spending Accounts (FSAs).
  • Professional Development: Tuition assistance, Adoption assistance.
  • Commuter Benefits: Assistance with transportation costs.
  • General Perks: Employee discounts on Michaels products, access to partner discount programs.

Working Hours:

• This is a part-time position. Specific hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings.

• The role is described as part-time, but the "ai_working_hours": 40 value suggests potential for full-time hours or that 40 hours is the maximum capacity, which may need clarification with the employer.

📝 Enhancement Note: The salary range is competitive for part-time retail roles in California, especially considering the specialized framing skills. The benefits package is comprehensive for a part-time position, indicating Michaels' commitment to employee well-being. The discrepancy in "working hours" (part-time vs. 40 hours) should be clarified with the hiring manager.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Home Décor)

Company Size: Large (Over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The role is part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager.

• Collaboration is expected with fellow retail associates, department specialists (like custom framers), and potentially other store leadership.

• Cross-functional interaction occurs primarily within the store environment, supporting customer flow and operational tasks across different departments. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing memorable experiences ("Elevated ABC Deliver").

• Process-Oriented Execution: Adherence to Standard Operating Procedures (SOPs) for consistency in sales, production, and store operations.

• Data-Driven (Store Level): Focus on achieving sales targets, managing inventory, and contributing to overall store performance metrics.

• Team Collaboration: Working together to ensure store operations run smoothly and customer needs are met efficiently.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in the arts and crafts retail space, emphasizing creativity and community. The culture likely balances a focus on customer engagement and sales with the operational demands of a large retail chain. The "part-time" nature of the role means the focus will be on executing defined tasks and contributing to daily store objectives.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Specialist

• This role serves as a foundational position within the retail operations of Michaels. It requires learning specific job functions, customer service protocols, and operational procedures. Reporting Structure:

• Typically reports to a Store Manager or an Assistant Store Manager.

• May receive direct supervision and training from a senior team member or department lead within the store. Operations Impact:

• Directly impacts store revenue through custom framing sales and general customer assistance.

• Contributes to operational efficiency by maintaining store presentation, supporting inventory, and ensuring smooth transaction processing.

• Influences customer loyalty and brand perception through positive interactions and quality service. Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering techniques and potentially becoming a department expert.

• Retail Advancement: Potential to move into roles such as Key Holder, Assistant Manager, or Store Manager positions within Michaels.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail operational knowledge.

• Specialization: Further specialization within the custom framing department, potentially leading to roles with more responsibility in design or production management.

📝 Enhancement Note: For an entry-level part-time role, growth is primarily focused on mastering the current position and potentially moving into slightly more responsible roles within the same store. Long-term career paths within Michaels are available for dedicated individuals who demonstrate strong performance and a commitment to learning.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): 1802 E Katella Ave, Orange, California.

• This is a customer-facing retail environment. Workspace Context:

• Customer Interaction: The primary workspace is the retail floor and the custom framing department, involving constant interaction with customers.

• Tools & Technology: Access to framing equipment (glass cutters, heat presses), POS systems, basic computer terminals for order entry and management.

• Team Interaction: Opportunities for collaboration with other store team members during shifts, particularly during busy periods, truck unloads, and stocking.

• Environment: Climate-controlled public areas; some stock rooms may not be climate-controlled. Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloads. The framing shop involves specialized tools and materials.

Work Schedule:

• Part-time hours.

• Work hours include nights, weekends, and early mornings, depending on store operational needs and scheduling. Flexibility is often a requirement in retail roles.

📝 Enhancement Note: The work environment is dynamic and customer-focused. While the framing shop requires precision, the overall setting is a busy retail store, demanding adaptability and the ability to multitask effectively across customer service, sales, and operational tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications.

• In-Person Interview: A primary interview at the store location. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and how candidates handle challenging situations.
  • Situational Questions: Presenting scenarios related to customer interactions, sales, and operational tasks to gauge decision-making.
  • Skills Assessment: Discussion of technical skills (measuring, computer use) and demonstrating comfort with equipment.
  • Cultural Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

• Potential Second Interview: May involve a brief chat with a higher-level manager or a skills demonstration.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to discuss:
  • Past Experiences: Use the STAR method (Situation, Task, Action, Result) to describe relevant experiences in customer service, sales, or any hands-on work.
  • Problem-Solving Examples: Think of times you solved a customer's problem or met a unique need.
  • Attention to Detail: Highlight instances where accuracy and precision were important.
  • Learning Agility: Be ready to articulate how you learn new skills quickly.

Challenge Preparation:

• Scenario-Based Challenges: Be prepared for questions like:

  • "A customer wants a very complex framing job. How would you approach this?"
  • "How would you handle a customer who is unhappy with a framing quote?"
  • "Describe a time you had to work quickly to meet a deadline."
  • "How do you ensure accuracy when taking measurements?"

• Product Knowledge: While not expected to be an expert initially, show enthusiasm for learning about framing materials and techniques.

📝 Enhancement Note: The interview process will focus heavily on assessing customer service aptitude, sales potential, and the ability to learn technical skills. Candidates should prepare to speak about their soft skills and demonstrate enthusiasm for the creative aspect of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic for frames.
  • Heat Press: Used for various framing applications, potentially for applying backing or sealing.
  • Mat Cutters: For creating custom mats for artwork.
  • Assembly Tools: Various hand tools for assembling frames, attaching hardware, and finishing.

• Point of Sale (POS) System:

  • To process transactions, manage customer orders, and handle cash and card payments.
  • Likely integrated with inventory and customer management systems.

• Basic Computer Systems:

  • For order entry, customer lookup, and potentially accessing training materials or company communications. Analytics & Reporting:

• Sales Tracking Software: Integrated into the POS system to monitor individual and store sales performance.

• Inventory Management Systems: Used for tracking stock levels of framing materials, ready-made frames, and art supplies.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Within the POS or a separate system to track customer orders, preferences, and purchase history, aiding in personalized service.

• Order Management System: To manage the lifecycle of custom framing orders from consultation to completion.

📝 Enhancement Note: Proficiency in operating specialized framing equipment and utilizing retail POS systems is crucial. While advanced technical skills are not expected upfront, a willingness and ability to learn these tools quickly is essential for success in this role.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging and supporting customers' creative endeavors through custom framing solutions.

• Customer Focus: Prioritizing customer satisfaction by providing excellent service, personalized recommendations, and high-quality products.

• Quality & Craftsmanship: Commitment to producing well-crafted framing that meets or exceeds customer expectations.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and a positive work environment.

• Efficiency & Accuracy: Performing tasks, especially framing production and transactions, with precision and adherence to procedures.

Collaboration Style:

• Customer-Centric Collaboration: Team members work together to assist customers, share product knowledge, and ensure a cohesive shopping experience.

• Task-Oriented Teamwork: Assisting each other with operational duties such as stocking, merchandising, and customer flow management.

• Process-Driven Communication: Following established communication protocols for order handoffs, inventory requests, and operational updates.

📝 Enhancement Note: The culture at Michaels likely emphasizes a balance between fostering creativity and maintaining efficient, customer-focused retail operations. Team members are expected to be supportive of each other and dedicated to delivering on the company's brand promise.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order taking, production work, and general store duties simultaneously.

• Technical Skill Acquisition: Learning to operate framing equipment safely and proficiently, including precise measuring and cutting.

• Customer Expectation Management: Working with customers who may have varying budgets, aesthetic preferences, or timelines for their framing projects.

• Maintaining Quality Under Pressure: Ensuring high-quality framing standards are met even during busy periods or when dealing with tight deadlines.

• Seasonal Fluctuations: Adapting to varying customer traffic and demand throughout the year.

Learning & Development Opportunities:

• Framing Techniques: In-depth training on custom framing methods, materials, and design principles.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and handling diverse customer needs.

• Retail Operations: Gaining experience in merchandising, inventory management, POS operations, and store maintenance.

• Product Knowledge: Expanding understanding of art, photography, and display techniques relevant to framing.

• Potential for Advancement: Opportunities to grow into leadership roles within the store.

📝 Enhancement Note: This role presents a solid opportunity for individuals looking to gain practical skills in a hands-on craft within a retail setting. The challenges are typical of customer-facing retail roles but are amplified by the specialized nature of custom framing.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you went above and beyond to help a customer."
  • "How would you approach a customer who seems unsure about their framing choices?"
  • "Imagine a customer has a limited budget for framing a valuable piece of art. What advice would you give?"
  • "How do you handle a situation where a customer is upset or dissatisfied?"

• Technical & Operational Skills:

  • "What is your experience with measuring or using tools?"
  • "How comfortable are you learning to operate new equipment?"
  • "Describe your understanding of inventory management or stocking procedures."
  • "How do you ensure accuracy in your work?"

• Teamwork & Culture:

  • "Describe your ideal team environment."

  • "How do you contribute to a positive work atmosphere?"

  • "What does 'creativity' mean to you in a retail context?" Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives.

• Be prepared to discuss why you are interested in Michaels and the custom framing aspect of the role.

• Understand the importance of both customer service and operational efficiency in a retail setting. Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on clear, concise, and compelling storytelling using the STAR method for behavioral questions.

• Be ready to discuss any personal projects or experiences that demonstrate your attention to detail, creativity, or ability to work with your hands.

• Express enthusiasm for learning the craft of custom framing and contributing to the store's success.

📝 Enhancement Note: The interview will likely be a mix of assessing customer service aptitude, sales potential, and practical/technical learning ability. Candidates should prepare specific examples and demonstrate enthusiasm for both the customer-facing and hands-on aspects of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "cash handling," and "measuring skills." Quantify achievements where possible (e.g., "Assisted an average of X customers per shift").

• Prepare for Interview Questions: Practice answering behavioral and situational questions using the STAR method, focusing on examples that demonstrate your ability to handle customer interactions, solve problems, and work accurately.

• Research Michaels: Familiarize yourself with Michaels' brand, products, and company values. Understand their commitment to creativity and customer experience.

• Highlight Trainability: Emphasize your eagerness to learn new skills, particularly operating framing equipment and mastering custom framing techniques. Be prepared to discuss your basic computer and measuring skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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