Retail Art Framer

📍 Job Overview

Job Title: Retail Art Framer

Company: Michaels Stores

Location: Charleston-832 Orleans Rd, Charleston, South Carolina, United States

Job Type: Part time

Category: Retail Operations / Sales

Date Posted: 2026-08-18

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive sales and customer engagement by providing expert custom framing solutions and exceptional service within a retail environment.

• Maintain store standards through effective merchandising, inventory management, and visual presentation of the ready-made frame department.

• Execute operational duties including cash handling, order fulfillment, and assisting with stock replenishment to ensure smooth store operations.

• Uphold company policies and procedures, adhering to Standard Operating Procedures (SOPs) for sales, production, and safety.

• Foster positive customer relationships and contribute to a welcoming and efficient shopping experience for all patrons.

📝 Enhancement Note: This role, while titled "Retail Art Framer," encompasses significant customer-facing sales and operational responsibilities typical of a retail associate with a specialized focus. The "Revenue Operations" lens here focuses on driving sales, managing the framing department as a profit center, and ensuring efficient operational processes that support revenue generation.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Proactively engage customers, build rapport, and understand their framing needs using the "Elevated ABC Deliver" methodology.
  • Consult with customers to design and recommend custom framing solutions, effectively selling products and services to meet their artistic and budgetary requirements.
  • Achieve individual sales and production targets for custom framing orders.

• Custom Framing Production & Quality:

  • Accurately measure artwork and select appropriate materials (moulding, mats, glass, backing) based on customer specifications and design principles.
  • Operate specialized framing equipment, including mat cutters, framing tools, glass cutters, and heat presses, with precision and adherence to safety protocols.
  • Complete custom framing orders to a high standard of quality, ensuring timely delivery to meet customer expectations.

• Store Operations & Merchandising:

  • Maintain the visual appeal and stock levels of the ready-made frame department, ensuring it is well-merchandised, organized, and appealing to shoppers.
  • Assist with stockroom organization, truck un-loads, and stocking processes to ensure inventory accuracy and product availability, adhering to truck standards and budget.
  • Operate the cash register, process transactions accurately, and execute cash handling procedures to company standards.
  • Support Omni-channel fulfillment processes, including online order pick-up and ship-from-store initiatives.

• Store Maintenance & Safety:

  • Ensure a safe, clean, and clutter-free environment for both customers and team members by adhering to all Standard Operating Procedures (SOPs) and company programs.

  • Actively participate in and support shrink and safety programs to minimize loss and ensure workplace security.

  • Maintain a positive and respectful attitude, even in challenging situations, promoting the organization's vision and values.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach that the candidate should be prepared to discuss in terms of process and customer interaction.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of design principles and aesthetic presentation is beneficial for custom framing consultations.

Experience: 0-2 years of experience in a customer-facing role, with a demonstrated ability to learn and apply new skills quickly.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, company software, and basic computer applications for order entry and communication.

• Measuring Skills: Proficiency in accurate measurement techniques for artwork, mats, and framing components.

• Equipment Operation: Demonstrated ability to safely and effectively operate framing equipment, including mat cutters and glass cutters.

• Customer Service Excellence: Proven ability to provide friendly, helpful, and solution-oriented service to customers.

• Cash Handling: Competence in processing transactions accurately and managing cash responsibly.

• Teamwork & Collaboration: Ability to work cooperatively with team members to achieve store goals and maintain a positive work environment.

• Communication Skills: Clear and effective verbal communication for customer interactions and internal team collaboration.

Preferred Skills:

• Retail Experience: Previous experience working in a retail store environment, understanding store operations and customer flow.

• Sales Experience: Proven track record of selling products or services, with an ability to consult and upsell based on customer needs.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles is a significant asset.

• Visual Merchandising: Experience in arranging products and displays to enhance customer appeal and drive sales.

• Inventory Management Basics: Understanding of stock rotation, replenishment, and inventory control principles.

📝 Enhancement Note: The "0-2 years" experience level suggests the company is open to training individuals with foundational skills. Candidates with strong customer service and a willingness to learn technical framing skills will be competitive. Highlighting any portfolio of design work or past successful sales initiatives would be advantageous.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Framing Design Examples: Showcase a range of custom framing projects, illustrating versatility in style, materials, and problem-solving for different types of artwork or memorabilia.

• Sales Consultation Process: Outline your approach to understanding customer needs, recommending solutions, and closing sales, potentially with examples of successful upsells or consultative selling.

• Operational Efficiency: Provide examples of how you've contributed to improving store processes, such as efficient stock management, organized workstations, or streamlined customer service workflows.

• Quality Assurance: Demonstrate an understanding of quality control in production, highlighting how you ensure finished products meet high standards and customer expectations.

Process Documentation:

• Customer Consultation Workflow: Detail the steps involved in a typical customer framing consultation, from initial greeting to final sale, emphasizing key decision points and customer interaction strategies.

• Production Workflow: Illustrate the process from order placement to finished product, including material selection, cutting, assembly, and quality checks.

• Store Operations Integration: Explain how framing operations integrate with broader store functions like inventory management, POS transactions, and Omni-channel fulfillment.

📝 Enhancement Note: For a role with "0-2 years" experience, a formal portfolio might not be strictly required, but demonstrating an understanding of these process elements through examples and clear explanations will be crucial. Candidates should be prepared to discuss their thought process for handling framing orders and customer interactions.

💵 Compensation & Benefits

Salary Range: As a part-time Retail Art Framer position with 0-2 years of experience in Charleston, South Carolina, the estimated hourly wage is likely to fall between $12.00 - $16.00 per hour. This estimate is based on industry benchmarks for entry-level retail positions with specialized duties in the Charleston metropolitan area, considering the cost of living and typical retail compensation structures.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage (eligibility may vary based on hours worked).
  • Telemedicine services for convenient healthcare access.
  • Employee Assistance Program (EAP) offering confidential support.

• Financial Security:

  • 401(k) retirement savings plan with employer match.
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.
  • Commuter benefits to help offset transportation costs.

• Professional Development:

  • Tuition assistance to support ongoing education and skill development.
  • Adoption assistance to support families growing through adoption.

• Employee Perks:

  • Significant employee discounts on Michaels products and services.

  • Access to partner discount programs for additional savings. Working Hours: This is a part-time position. While the exact schedule will vary based on business needs, typical working hours may include nights, weekends, and early mornings. A standard full-time workweek is 40 hours, but part-time hours will be less, allowing for flexibility around personal commitments.

📝 Enhancement Note: The salary estimate is a range for a part-time role in this specific location and experience bracket. Actual compensation may vary based on the candidate's specific skills, interview performance, and the company's internal pay scales. The benefits listed are comprehensive and should be a strong draw for candidates seeking stability and support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail presence with significant operational scale. This size implies structured processes, a defined corporate culture, and opportunities for diverse team interactions.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the arts and crafts retail sector, signifying stability and deep market understanding.

Team Structure:

• Store Level: The Art Framer will be part of a store team that typically includes a Store Manager, Assistant Store Managers, Key Holders, and Sales Associates/Specialists (like the Framer). The Framer will likely report directly to a Framing Manager or a designated Store Leader.

• Cross-functional Collaboration: While primarily focused on the framing department, the role requires collaboration with other store associates for general customer service, stock replenishment, and operational tasks. Interaction with online fulfillment teams may also occur.

• Specialization: The Art Framer role represents a specialized function within the broader retail team, requiring specific technical skills and customer consultation expertise in addition to general retail duties.

Methodology:

• Customer-Centric Approach: Michaels emphasizes a customer-first approach, focusing on building relationships and providing solutions. The "Elevated ABC Deliver" methodology is a key component of this.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is critical, ensuring consistent service delivery, operational efficiency, and compliance across all stores.

• Data-Driven Operations: While not explicitly detailed for this role, large retail organizations like Michaels utilize sales data, inventory metrics, and customer feedback to inform operational decisions and drive performance improvements.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and operational consistency. The scale of Michaels suggests that processes are well-defined, and adherence to them is important. The "Elevated ABC Deliver" is a specific operational methodology to be aware of.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to junior specialist position within the retail operations framework. It focuses on executing specific, skilled tasks (framing) within a broader retail environment, alongside general sales and customer service responsibilities. It's a foundational role for individuals interested in retail sales, visual merchandising, or specialized craft services.

Reporting Structure: The Retail Art Framer typically reports to a Store Manager or a designated department lead, such as a Framing Manager or a Sales Supervisor. This structure provides direct oversight and guidance on both framing-specific tasks and general store operations.

Operations Impact: The Art Framer directly impacts revenue through the sale of custom framing services and related products. Their ability to consult effectively, create high-quality products, and drive customer satisfaction contributes to sales volume, customer loyalty, and the profitability of the framing department. Efficient operations in the framing area also reduce waste and improve turnaround times, positively affecting operational efficiency.

Growth Opportunities:

• Framing Specialization: Opportunity to deepen expertise in custom framing techniques, materials, and design, potentially becoming a lead framer or manager of a framing department.

• Retail Management Track: Progression into roles like Key Holder, Assistant Store Manager, or Store Manager by developing broader retail operational skills, leadership capabilities, and sales management experience.

• Cross-Functional Skills: Development of skills in visual merchandising, inventory management, and Omni-channel fulfillment can open doors to other specialized roles within Michaels or the broader retail sector.

• Continuous Learning: Access to company training programs, including tuition assistance, supports ongoing skill development and career advancement within Michaels.

📝 Enhancement Note: For an entry-level role, the growth path is typically within the retail store structure. Emphasizing the development of both specialized framing skills and general retail operational competencies is key for candidates looking to advance.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary work area is the sales floor and a dedicated framing shop within the store.

Office Location(s): The specific location is Charleston-832 Orleans Rd, Charleston, SC. This is a customer-facing environment.

Workspace Context:

• Customer Interaction Hub: The framing shop is a key area for direct customer consultation and service, requiring a professional and welcoming presentation.

• Production Area: The framing shop is equipped with specialized tools and machinery (mat cutters, glass cutters, heat presses) requiring a focus on safety and organization.

• Climate Control: Public areas of the store are climate-controlled. However, some stock rooms may not be climate-controlled, and outdoor work might be required for tasks like retrieving shopping carts or during truck unloads.

• Dynamic Environment: The store environment is active and can be fast-paced, especially during peak shopping periods.

Work Schedule: The role requires flexibility, with work hours including nights, weekends, and early mornings to accommodate customer traffic and operational needs. As a part-time position, hours will fluctuate but will require availability during operational hours.

📝 Enhancement Note: The work environment is typical for a retail setting, with a focus on customer experience and operational efficiency. The framing shop itself requires specialized attention to safety and organization due to the tools used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications and experience.

• Phone/Video Interview: An initial conversation with a hiring manager or recruiter to discuss your background, interest in the role, and basic understanding of customer service and retail operations.

• In-Person Interview: This will likely involve a tour of the store and framing area, meeting the store leadership, and discussing your skills in more detail. You may be asked to demonstrate basic measuring skills or discuss your approach to customer consultations.

• Skills Assessment (Potential): You might be asked to perform a basic framing task or demonstrate proficiency with measuring tools.

• Offer & Onboarding: If successful, you will receive an offer and proceed with background checks and onboarding.

Portfolio Review Tips:

• Framing Examples: If you have photos of custom framing projects you've completed (even personal ones), bring them or have them accessible digitally. Highlight the complexity, materials used, and the problem solved.

• Sales Scenarios: Be prepared to discuss how you would handle common customer scenarios, such as a customer unsure about design choices, a budget-conscious client, or a customer with a unique item to frame. Use the "Elevated ABC Deliver" framework if you can find information on it.

• Process Explanation: Clearly articulate your understanding of the framing process from consultation to completion, emphasizing quality and customer satisfaction.

• Resume Alignment: Ensure your resume highlights any relevant experience in customer service, sales, crafting, or operational tasks. Quantify achievements where possible (e.g., "Increased framing sales by X%").

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common retail customer service challenges, focusing on empathy, problem-solving, and de-escalation.

• Sales Pitch Practice: Prepare to articulate the value of custom framing and how it benefits the customer, focusing on the unique aspects and personalization.

• Operational Awareness: Be ready to discuss your understanding of store operations, including cash handling, merchandising, and maintaining a safe environment.

📝 Enhancement Note: While a formal portfolio might not be explicitly required for this entry-level role, demonstrating preparedness through clear explanations of processes and past experiences will be critical. Researching the "Elevated ABC Deliver" methodology will be highly beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry. Familiarity with retail POS systems is key.

• Custom Framing Software/Equipment: This includes specialized mat cutters, framing saws, staple guns, and potentially design software for visualizing custom framing solutions.

• Glass Cutter & Heat Press: Essential tools for preparing and finishing framing orders.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for accurate measurements.

Analytics & Reporting:

• Basic POS Reporting: Understanding sales data generated by the POS system to track individual and department performance.

• Inventory Management Systems: Tools used for tracking stock levels of moulding, mats, glass, and other framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM) aspects within POS: Some systems allow for tracking customer purchase history and preferences to personalize service.

• Internal Communication Tools: Email, internal messaging systems, and potentially task management software used by store leadership.

📝 Enhancement Note: Proficiency with basic computer operations and an ability to quickly learn specialized framing equipment are essential. Familiarity with retail POS systems is a strong plus.

👥 Team Culture & Values

Operations Values:

• Creativity & Craftsmanship: A core value in a company focused on arts and crafts, emphasizing attention to detail and artistic execution in framing.

• Customer Focus: Prioritizing customer satisfaction through helpful service, personalized solutions, and building lasting relationships.

• Integrity & Accountability: Upholding company standards, honest transactions, and taking responsibility for individual and team performance.

• Teamwork & Respect: Collaborating effectively with colleagues, maintaining a positive and inclusive work environment, and supporting fellow team members.

• Efficiency & Quality: Balancing the need for quick service with the importance of delivering high-quality framing products that meet customer expectations.

Collaboration Style:

• Cross-functional Support: Associates are expected to support each other across different departments and tasks to ensure the store runs smoothly.

• Open Communication: Encouraging clear and respectful communication between team members and management regarding tasks, customer feedback, and operational issues.

• Learning Environment: Fostering a culture where team members can learn from each other, share best practices, and develop new skills, particularly within the framing department.

📝 Enhancement Note: The culture at Michaels promotes a blend of creative expression, customer service excellence, and operational efficiency. Candidates who demonstrate a collaborative spirit and a commitment to quality will fit well.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while also meeting production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of customer tastes, budgets, and framing requirements, from simple prints to complex shadow boxes.

• Maintaining Quality Standards: Ensuring consistent, high-quality framing execution across all projects, especially when working under time pressure.

• Adapting to Retail Demands: Managing varied work hours, peak seasons, and the dynamic nature of a retail environment.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn more complex framing methods, custom mat cutting, and conservation framing techniques.

• Sales & Customer Service Training: Developing advanced sales consultation skills and customer relationship management strategies.

• Retail Operations Management: Potential to learn about inventory control, visual merchandising, and store leadership principles for career advancement.

• Industry Knowledge: Staying updated on framing trends, materials, and art presentation best practices.

📝 Enhancement Note: This role offers a chance to develop specialized craft skills alongside core retail competencies. The primary challenges involve balancing the creative, technical, and customer-service aspects of the job within a retail operational framework.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a customer who is unsure about the best framing options for their artwork?" (Focus on consultation process, active listening, and offering tailored recommendations.)

• "Describe a time you had to balance multiple tasks or deadlines. How did you prioritize?" (Assess organizational and time management skills, relevant for managing framing orders and store duties.)

• "What does excellent customer service mean to you in a retail environment like Michaels?" (Evaluate understanding of customer-centricity and problem-solving.)

• "How would you ensure the quality of a custom framing order meets both company standards and customer expectations?" (Gauge attention to detail and commitment to quality.) Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in a framing role?" (Assess genuine interest and alignment with the company's mission and brand.)

• "How do you contribute to a positive team environment?" (Understand collaboration and interpersonal skills.)

• "What do you know about our custom framing services?" (Shows initiative and preparation.) Portfolio Presentation Strategy:

• Show, Don't Just Tell: If you have visual examples of framing work or design concepts, be ready to present them clearly.

• Process Narrative: For any project or experience you discuss, walk the interviewer through the "what, why, and how" – the goal, your approach, and the outcome.

• Quantify Achievements: If possible, use numbers to demonstrate success (e.g., "Handled an average of X framing consultations per day," or "Contributed to Y% of store sales through framing services").

• Enthusiasm for Craft: Convey passion for art, design, and the craft of framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service, sales acumen, basic operational understanding, and an enthusiasm for the craft of framing. Researching the company's values and the "Elevated ABC Deliver" methodology will be highly beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Tailor your resume: Highlight customer service, sales experience, any crafting or art-related skills, and any experience with tools or equipment similar to framing tools. Quantify achievements where possible.

• Prepare for interview questions: Practice articulating your approach to customer consultations, sales, and problem-solving scenarios relevant to a retail framing environment.

• Research Michaels: Understand the company's mission, values, and the breadth of its custom framing services. Familiarize yourself with the "Elevated ABC Deliver" methodology if possible.

• Showcase your craft: Be ready to discuss any personal projects or experiences related to art, design, or hands-on crafting, demonstrating your aptitude for framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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