PT Framer-Thursday and Weekend Availability

📍 Job Overview

Job Title: PT Framer-Thursday and Weekend Availability

Company: Michaels Stores

Location: Brandon, Manitoba, Canada

Job Type: Part-Time

Category: Retail Operations / Customer Service

Date Posted: 2026-06-05

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing solutions and exceptional in-store experiences.

• Drive sales and production targets within the Custom Framing department by offering expert advice and quality craftsmanship.

• Maintain high standards for store presentation, including merchandising, inventory management, and a safe, clutter-free environment.

• Execute retail operations efficiently, including cash handling, assisting with Omni-channel processes, and participating in inventory management tasks.

• Adhere to all Standard Operating Procedures (SOPs) and company policies to ensure compliance and operational excellence.

📝 Enhancement Note: This role is a part-time, on-site position within a retail environment, specifically focused on the Custom Framing department. The emphasis is on direct customer interaction, sales, and hands-on production, requiring flexibility in scheduling, particularly for Thursdays and weekends.

📈 Primary Responsibilities

• Engage customers professionally and enthusiastically to understand their framing needs, acting as a trusted design consultant.

• Utilize Elevated ABC Deliver methodology to build rapport and create memorable framing solutions that result in sales and production targets.

• Accurately measure artwork and select appropriate framing materials, ensuring high-quality execution of custom framing orders within specified timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including managing SISO (Single Item, Single Order) and Directed Replenishment tasks.

• Provide friendly and efficient customer service, assisting shoppers with product location, offering solutions, and ensuring a well-merchandised and stocked store.

• Support company-wide shrink and safety programs, contributing to a secure and loss-preventative retail environment.

• Participate actively in the truck un-load and stocking processes, adhering to established truck standards and operational budgets.

• Operate the cash register accurately and execute all cash handling procedures to company standards.

• Acknowledge all customers, assist with locating products, and provide effective solutions to their needs.

• Support and execute Omni-channel processes, such as Buy Online, Pick Up In-Store (BOPIS) and ship-from-store initiatives.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and operational execution. The reference to "Elevated ABC Deliver" suggests a specific customer engagement model the company uses, which candidates should research. Emphasis on quality and timeliness for framing orders is critical.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of basic math and measurement is essential. High school diploma or equivalent is typically preferred for retail roles.

Experience:

• 0-2 years of experience in a customer-facing or retail environment.

• Experience in sales or providing product/service solutions is preferred. Required Skills:

• Basic computer skills for system navigation and transaction processing.

• Proficient basic measuring skills essential for custom framing accuracy.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with a friendly and helpful demeanor.

• Cash handling proficiency and accuracy.

• Ability to understand and adhere to Standard Operating Procedures (SOPs).

• Physical stamina for standing for extended periods and lifting heavy items. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven experience selling products or services, with a consultative approach.

• Familiarity with inventory management principles and merchandising standards.

• Experience with Omni-channel retail processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections are crucial. Candidates should be prepared to demonstrate their basic measuring and computer skills during the interview. The ability to operate specific equipment like a glass cutter is a direct requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of customer interaction scenarios and problem-solving approaches.

• Include any visual documentation or case studies related to custom design or product presentation.

• Demonstrate an understanding of workflow for order processing and fulfillment.

• Highlight any experience with inventory management systems or visual merchandising projects. Process Documentation:

• Candidates should be prepared to discuss their understanding of standard retail processes, including customer engagement, sales transactions, and order fulfillment.

• An understanding of how to maintain organized work areas and inventory is beneficial.

• Experience or willingness to learn and follow established Standard Operating Procedures (SOPs) is critical.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested, candidates should prepare to discuss their experience with retail processes, customer engagement, and any visual aspects of their work, especially related to custom design or presentation. Demonstrating an ability to follow SOPs is a key indicator of suitability.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail roles in Brandon, Manitoba, Canada, and the entry-level to junior experience level required, the estimated hourly wage is likely between CAD $15.00 - $18.00 per hour. This range can vary based on specific experience and performance during the interview process.

Benefits:

• Health Insurance (medical, dental, and vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous employee discounts on Michaels products

• Potential for additional benefits as detailed on mikbenefits.com

Working Hours: This is a part-time position. Specific hours will be scheduled and may include nights, weekends, and early mornings, with a requirement for Thursday and weekend availability. A standard full-time week is approximately 40 hours, but part-time hours will be less and vary based on business needs.

📝 Enhancement Note: Salary is estimated based on general retail associate wages in the specified region and the part-time nature of the role. The provided benefits are comprehensive for a part-time position and are a significant draw. The requirement for specific availability (Thursdays and weekends) is a critical scheduling factor.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, framing, and home décor.

Company Size: Large (Over 10,000 employees globally). Michaels operates over 1,300 stores across North America and employs a significant workforce.

Founded: 1973. Michaels has a long-standing history in the retail sector, headquartered in Irving, Texas.

Team Structure:

• The role is part of a store-level team, likely reporting to a Framing Department Manager or Store Manager.

• Collaboration is expected with fellow sales associates, stock associates, and potentially other department specialists.

• Cross-functional interaction will involve assisting customers across various store departments and supporting Omni-channel fulfillment. Methodology:

• Emphasis on customer-centric sales approaches, using specific delivery models like "Elevated ABC Deliver."

• Focus on operational efficiency through adherence to SOPs for merchandising, inventory, and customer service.

• Commitment to safety and loss prevention programs.

• Promotion of creativity and celebration as core company values.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is described as prioritizing creativity, customer relationships, and operational standards. The size of Michaels indicates structured processes and opportunities for learning within a large retail framework.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to junior role within retail operations, specifically focused on in-store execution and customer interaction within the Custom Framing department. It's a hands-on role directly impacting customer experience and sales.

Reporting Structure: The PT Framer will report to an immediate supervisor, likely the Framing Department Manager or the Store Manager, who oversees daily store operations.

Operations Impact: This role directly influences store revenue through sales of custom framing and related products. It also impacts customer satisfaction and loyalty by providing high-quality custom solutions and excellent service, contributing to the overall success and reputation of the Brandon store.

Growth Opportunities:

• Skill Development: Opportunities to become proficient in custom framing techniques, sales consultation, and advanced merchandising.

• Advancement: Potential to move into roles like Senior Framer, Assistant Department Manager, or other store leadership positions with demonstrated performance and commitment.

• Cross-Training: Possibility of gaining experience in other store departments, broadening overall retail operational knowledge.

📝 Enhancement Note: While this is an entry-level role, Michaels often provides clear pathways for advancement within its retail structure. Demonstrating proficiency in framing, sales, and customer service can lead to increased responsibilities and potential leadership opportunities.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic, with a dedicated Custom Framing shop area.

Office Location(s): Brandon, MB, Canada at 901 18th St N.

Workspace Context:

• Work will be performed primarily on the retail sales floor and within the Custom Framing area.

• The environment is generally climate-controlled, though some stock rooms may not be.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

• The frame shop specifically contains tools like a glass cutter and heat press, requiring adherence to safety protocols.

Work Schedule: Flexible scheduling, including nights, weekends, and early mornings, with a specific need for Thursday and weekend availability. The role is part-time.

📝 Enhancement Note: The work environment is typical for a retail setting, with the added element of a specialized framing shop. Candidates should be comfortable with a physically active role and varied work hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and availability.

• In-Person Interview: Likely to include behavioral questions focusing on customer service, problem-solving, and teamwork. A practical demonstration of measuring skills or an aptitude test for framing may be included.

• Skills Assessment: Potential for a hands-on assessment of measuring, basic computer, or framing equipment operation skills.

• Manager/Team Meet-and-Greet: Opportunity to meet with the store management and potentially team members to assess cultural fit.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss past experiences with examples that demonstrate:

  • How you've handled customer service challenges.
  • Your approach to sales and problem-solving.
  • Any experience with measurement, design, or product assembly.
  • Your ability to follow instructions and SOPs.

• For framing, consider how you would approach a custom framing project for a hypothetical piece of art. Challenge Preparation:

• Be ready to discuss how you would handle a situation where a customer is unhappy with a framing choice or timeline.

• Prepare to explain how you ensure accuracy in measurements and production.

• Think about how you would manage multiple customer requests simultaneously in a busy retail environment.

📝 Enhancement Note: The interview process will likely be hands-on and practical, focusing on skills relevant to the framing and retail environment. Candidates should emphasize their customer service abilities and readiness to learn specific operational processes.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools, potentially including mat cutters, saws, and assembly tools.

• Glass Cutter: Essential tool for custom framing.

• Heat Press: May be used for specific framing applications.

• Cash Register/POS System: For processing sales transactions.

Analytics & Reporting:

• Basic computer skills for accessing internal systems, training modules, and potentially sales reporting dashboards (though direct access may be limited for this role). CRM & Automation:

• Omni-channel Systems: Familiarity or ability to learn systems supporting Buy Online, Pick Up In-Store (BOPIS), ship-from-store, and other integrated customer fulfillment processes.

📝 Enhancement Note: Proficiency with specific framing tools is a direct requirement. While advanced analytics tools are unlikely to be used directly, understanding how sales and customer data contribute to store performance is beneficial. Familiarity with POS systems and Omni-channel fulfillment processes is important.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building relationships through excellent service and quality solutions.

• Creativity & Celebration: Embracing the company's mission to fuel the joy of creativity and celebration in all customer interactions.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Efficiency & Quality: Adhering to SOPs and maintaining high standards in both production and store presentation.

• Integrity: Upholding company policies, safety standards, and ethical business practices.

Collaboration Style:

• Open communication and mutual support among team members to ensure smooth store operations.

• Willingness to assist colleagues and customers across different departments.

• Feedback is encouraged to improve processes and customer service.

📝 Enhancement Note: Michaels emphasizes a positive, creative, and customer-centric culture. Team members are expected to be supportive, efficient, and aligned with the company's core values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer service, custom framing production, and general store duties simultaneously.

• Meeting Sales Targets: Consistently achieving sales and production goals in a competitive retail environment.

• Physical Demands: Adapting to the physical requirements of the role, including standing for long periods and lifting heavy items.

• Learning Curve: Mastering the intricacies of custom framing design, materials, and equipment operation.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, product knowledge, sales processes, and operational procedures.

• Skill Specialization: Becoming an expert in custom framing, a valuable and sought-after skill.

• Retail Operations Exposure: Gaining broad experience in various aspects of retail management and customer service.

• Career Pathing: Opportunities for advancement within Michaels' extensive retail network.

📝 Enhancement Note: This role offers a practical introduction to specialized retail operations and customer-facing sales. Challenges are typical for a retail environment, with growth opportunities focused on skill acquisition and internal advancement.

💡 Interview Preparation

Strategy Questions:

• How would you approach a customer who is unsure about their framing options? (Focus on consultative selling and understanding needs).

• Describe a time you had to handle a difficult customer or resolve a customer complaint. (Highlight problem-solving and service recovery).

• How do you ensure accuracy when taking measurements or fulfilling orders? (Emphasize attention to detail and process adherence).

• What are your thoughts on the importance of store presentation and merchandising? (Show understanding of retail standards). Company & Culture Questions:

• What do you know about Michaels and our commitment to creativity? (Demonstrate research and alignment with company values).

• Why are you interested in a part-time role focusing on custom framing? (Connect personal interests/skills to the role).

• How do you handle working under pressure or with tight deadlines? (Show resilience and time management). Portfolio Presentation Strategy:

• If you have relevant examples of design work, craftsmanship, or customer service achievements, be ready to describe them concisely.

• Prepare to walk through your understanding of the custom framing process from customer consultation to order completion.

• Be ready to articulate how your skills align with the responsibilities outlined in the job description.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, attention to detail, a willingness to learn, and an understanding of retail operations and sales. Highlighting any relevant hands-on or design experience will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link on the Michaels Careers site.

• Resume Optimization: Ensure your resume clearly highlights any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted X customers daily," "Managed inventory for Y products").

• Prepare for Practical Skills: Be ready to demonstrate basic measuring skills and discuss your comfort level with operating tools. Research common framing materials and techniques if possible.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly the Custom Framing services. Understand their approach to customer service.

• Practice Your Pitch: Prepare to articulate why you are a good fit for this specific role, emphasizing your availability (Thursdays and weekends) and your interest in custom framing and customer interaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.