PT Framer (no framing experience needed)

📍 Job Overview

Job Title: PT Framer (no framing experience needed)

Company: Michaels Stores

Location: San Antonio-5347 W Loop 1604 N, Ste 103, Texas, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: August 26, 2026

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department of Michaels Stores.

• Key responsibilities include building customer relationships, understanding their needs, and translating those into custom framing solutions that meet quality and timeline expectations.

• The position also involves contributing to overall store operations, including maintaining department standards, assisting with inventory, and ensuring a safe and welcoming shopping experience.

• This is an entry-level position, with a strong emphasis on training and development, making it an ideal opportunity for individuals looking to enter the retail or custom framing industry.

📝 Enhancement Note: While the job title is "PT Framer," the description emphasizes customer engagement and relationship building ("Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers"). This suggests a sales-oriented approach to custom framing, where the "framer" acts as a design consultant. The "no framing experience needed" strongly indicates this is an entry-level role with comprehensive on-the-job training.

📈 Primary Responsibilities

• Build and foster strong customer relationships by actively engaging with shoppers, understanding their creative vision, and offering personalized custom framing solutions.

• Execute the "Elevated ABC Deliver" model to drive sales and production targets within the custom framing department.

• Complete custom framing orders with a high degree of quality and adherence to established timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as manage inventory through SISO (Single Item, Single Order) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Operate the cash register accurately and efficiently, adhering to all cash handling procedures and standards.

• Participate actively in the truck un-loading and stocking processes, ensuring adherence to established truck standards and budget constraints.

• Support company-wide shrink and safety programs by following Standard Operating Procedures (SOPs) and promoting a safe work environment.

• Collaborate effectively with team members, interacting positively and respectfully, and serving as a role model by embodying the organization's vision and values.

• Assist with and support Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales, production, and general store operations. The emphasis on "Elevated ABC Deliver" and "personal designer" indicates a consultative sales approach within the framing services. The mention of "SISO and Directed Replenishment" points to inventory management responsibilities.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for retail positions, although not explicitly stated. Experience:

• 0-2 years of experience in a customer-facing role is preferred, with specific experience in retail sales or consultative selling being a strong asset.

• No prior framing experience is required, as comprehensive training will be provided. Required Skills:

• Customer Service Excellence: Ability to engage positively with customers, understand their needs, and provide solutions that foster loyalty.

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and basic computer applications for order processing and inventory management.

• Basic Measuring Skills: Accuracy in taking measurements for custom framing projects.

• Communication Skills: Ability to clearly articulate product features, benefits, and solutions to customers and team members.

• Cash Handling Proficiency: Accuracy and adherence to cash handling procedures and security standards.

• Adherence to SOPs: Ability to understand and follow Standard Operating Procedures and company programs consistently.

Preferred Skills:

• Retail Sales Experience: Proven track record in selling products or services, with an ability to upsell and cross-sell.

• Visual Merchandising: An eye for presentation and the ability to maintain an appealing and organized sales floor.

• Inventory Management Basics: Familiarity with stock replenishment and inventory control processes.

• Adaptability: Willingness to learn and operate framing equipment, including glass cutters and heat presses.

📝 Enhancement Note: The "Minimum Type of experience the job requires" section directly lists "basic computer skills and basic measuring skills" and "ability to operate the framing equipment and glass cutter." The "Preferred Type of experience" explicitly mentions "retail experience" and "Experience selling products and/or services to customers."

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to showcase examples of their customer service approach, problem-solving skills, and any sales achievements in their resume or during the interview.

• Demonstrate an understanding of how to translate customer needs into actionable solutions, mirroring the custom framing consultation process.

• Highlight any experience with POS systems or retail inventory management software, if applicable.

• Showcase examples of projects where attention to detail and quality were paramount, even if not framing-related. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) and company programs.

• Demonstrate an ability to follow established workflows for order processing, customer engagement, and inventory management.

• Be prepared to discuss how they would approach learning and documenting new processes, particularly in the context of custom framing and sales techniques.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is unlikely. The focus will be on demonstrating potential and teachability. The "Enhancement Note" here guides candidates on how to present relevant skills and experiences that align with the job's operational and customer-facing demands, even without direct framing experience.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time, entry-level retail position, the hourly wage is expected to be in the range of $12.00 - $15.00 per hour. This estimate is based on industry standards for similar retail roles in the San Antonio, Texas area, considering the experience level and part-time nature of the employment.

• Actual compensation will be determined based on candidate experience, skills, and local market conditions. Benefits:

• 401(k) with employer match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees building their families through adoption.

• Voluntary Insurance Options: Additional insurance coverage choices (e.g., life, disability).

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other affiliated businesses.

Working Hours:

• This is a part-time position. Specific hours will vary based on store needs, employee availability, and scheduling.

• The role requires flexibility to work nights, weekends, and early mornings, as indicated in the "Work Environment" section. The total weekly hours will likely range from 15-25, depending on business demands.

📝 Enhancement Note: The salary range is an estimation based on typical entry-level retail positions in the specified location. The benefits listed are directly extracted from the provided company description, indicating a comprehensive package for eligible team members. The working hours are clarified as part-time with a note on required flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America, serving a broad customer base interested in creative pursuits, DIY projects, and celebrations.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada, with a significant online presence. This indicates a large, established retail organization with a substantial workforce and complex operational structure.

Founded: 1973. With a long history, Michaels has established itself as a staple in the arts and crafts market, fostering a culture that values creativity, community, and customer engagement.

Team Structure:

• The custom framing department operates as a specialized unit within the larger retail store.

• This role typically reports to a Framing Manager or a Store Manager, with direct collaboration with other sales associates and framers.

• Cross-functional collaboration is essential, involving interaction with stock associates, cashiers, and potentially online order fulfillment teams. Methodology:

• Data-Driven Customer Engagement: Utilizing customer data and preferences to personalize sales interactions and frame recommendations.

• Process Optimization: Adherence to SOPs for consistent quality, efficiency in production, and effective inventory management.

• Customer-Centric Approach: Prioritizing customer satisfaction through friendly service, accurate order fulfillment, and a positive shopping experience.

Company Website: http://www.michaels.com/

📝 Enhancement Note: The company context is derived from the provided description, highlighting Michaels' position in the market, its scale, and its long-standing history. The team structure and methodology are inferred based on standard retail operations for a company of this size and specialization.

📈 Career & Growth Analysis

Operations Career Level: This position is classified as an entry-level, part-time retail associate role, specifically focused on custom framing services. It serves as a foundational position for individuals seeking to gain experience in retail operations, customer service, and sales within a specialized department.

Reporting Structure: The PT Framer will likely report to a Store Manager or a dedicated Framing Department Manager. They will work closely with fellow sales associates and framers within the store.

Operations Impact: While not directly managing large-scale operations, the PT Framer's impact is significant at the store level. Through excellent customer service and high-quality framing solutions, they contribute directly to customer satisfaction, repeat business, and the store's overall revenue and profitability. Their role in maintaining store standards and executing operational tasks also supports the efficiency of the entire retail location.

Growth Opportunities:

• Skill Development in Custom Framing: Comprehensive training provided in all aspects of custom framing, from design consultation to production, allowing for specialization within the craft.

• Retail Sales and Customer Service Advancement: Potential to move into roles with greater sales responsibility, such as a Lead Framer or Sales Associate, or to transition into other retail management tracks within Michaels.

• Leadership Potential: Demonstrating strong performance, customer engagement, and operational adherence can open doors to supervisory or management roles within the store or the broader Michaels organization.

• Cross-Training: Opportunities to gain experience in other store departments, broadening skill sets and understanding of overall retail operations.

📝 Enhancement Note: This analysis focuses on the career trajectory and development potential from an entry-level position within a large retail organization. It highlights how foundational roles contribute to broader operational success and offer pathways for advancement.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing shop within the retail store.

Office Location(s): The specific location is San Antonio-5347 W Loop 1604 N, Ste 103. Michaels operates numerous locations across the US and Canada.

Workspace Context:

• Customer-Facing Environment: The role involves constant interaction with the public in a climate-controlled retail environment.

• Framing Shop Specifics: The framing shop is equipped with specialized tools like a glass cutter and heat press, requiring adherence to safety protocols.

• Collaborative Space: The store environment encourages teamwork and interaction with colleagues to ensure smooth operations and excellent customer service.

• Physical Demands: The role requires standing for extended periods, regular bending, lifting, carrying, reaching, and stretching, including lifting heavy boxes and frames, and potentially using ladders.

Work Schedule:

• Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail environment.

• This is a part-time position, with specific hours to be determined based on scheduling and business needs.

📝 Enhancement Note: This section details the physical and environmental aspects of the job, emphasizing the retail setting, the specific requirements of the framing shop, and the physical demands placed on employees.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the application and resume to assess basic qualifications and relevant experience.

• Phone/Video Interview: A preliminary conversation with an HR representative or hiring manager to discuss experience, interest in the role, and basic fit with company culture.

• In-Person Interview: This will likely involve meeting with the Store Manager or Framing Department Manager. Candidates will be assessed on customer service skills, problem-solving abilities, and understanding of the role's responsibilities. Expect behavioral questions.

• Practical Assessment (Potential): While not explicitly stated, candidates might be asked to demonstrate basic measuring skills or discuss how they would handle a customer service scenario.

• Final Offer: Based on the overall assessment of the candidate's suitability for the role and the team.

Portfolio Review Tips:

• For this entry-level role, a formal portfolio is not expected. Instead, focus on crafting a compelling resume that highlights transferable skills.

• Emphasize customer service achievements, any sales successes, and examples of responsibility and reliability in previous roles.

• Be prepared to discuss specific examples of how you have handled challenging customer interactions or contributed to a team environment.

• Showcase attention to detail and accuracy in any relevant past experiences. Challenge Preparation:

• Prepare to answer questions about how you would handle common retail scenarios, such as assisting a customer who is unsure of their needs, dealing with a product inquiry, or managing multiple customer requests simultaneously.

• Think about how you would approach learning new processes and equipment, demonstrating a willingness to learn and adapt.

• Be ready to discuss your understanding of Michaels' commitment to customer service and creativity.

📝 Enhancement Note: Given the entry-level nature and lack of a formal portfolio requirement, this section focuses on how candidates can best present their existing skills and potential through their resume and interview performance. It also anticipates typical retail interview questions and scenarios.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and accessing sales data.

• Basic Computer Applications: For communication, scheduling, and potentially accessing training materials or internal systems.

• Framing Equipment: Including, but not limited to, a glass cutter, mat cutter, framing tools, and a heat press for sealing.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate custom framing.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role will utilize POS data for sales tracking and inventory reports for stock management.

• Understanding basic sales metrics and inventory levels will be beneficial. CRM & Automation:

• The POS system likely incorporates basic CRM functionalities for tracking customer purchases and preferences.

• "Elevated ABC Deliver" suggests a structured sales process or methodology that may involve elements of customer relationship management.

📝 Enhancement Note: This section outlines the essential tools and technologies a PT Framer will interact with daily, focusing on the practical applications within a retail and custom framing environment.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment where creativity is celebrated, encouraging both employees and customers to explore their artistic interests.

• Customer Focus: A strong emphasis on providing exceptional customer service and building lasting relationships.

• Teamwork & Collaboration: Encouraging a supportive atmosphere where team members work together to achieve store goals and assist each other.

• Integrity & Respect: Upholding ethical standards in all interactions and treating everyone with respect.

• Efficiency & Quality: Striving for operational excellence, ensuring tasks are completed accurately and efficiently, especially in custom framing production.

Collaboration Style:

• The team operates in a fast-paced retail setting, requiring effective communication and mutual support.

• Associates are expected to be proactive in assisting customers and colleagues, sharing knowledge about products and processes.

• A culture of continuous learning is encouraged, particularly regarding new framing techniques, products, and customer service strategies.

📝 Enhancement Note: This section synthesizes the company's stated values and typical retail team dynamics to provide insight into the expected work culture for a PT Framer.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Diverse Framing Techniques: Mastering the various techniques, materials, and design principles involved in custom framing can be a learning curve.

• Managing Multiple Customer Needs: Balancing the demands of assisting multiple customers simultaneously, especially during peak hours, while maintaining service quality.

• Physical Demands of the Role: The physical nature of lifting, standing for long periods, and working with specialized equipment can be challenging.

• Sales Targets: Meeting or exceeding personal sales goals within the framing department requires consistent effort and effective selling skills.

Learning & Development Opportunities:

• Comprehensive Framing Training: Gaining expertise in custom framing, from design consultation to production, providing a specialized skill set.

• Customer Service & Sales Skill Enhancement: Developing advanced techniques in customer engagement, consultative selling, and problem-solving.

• Retail Operations Experience: Understanding various facets of store operations, including inventory management, visual merchandising, and POS systems.

• Potential for Advancement: Opportunities to grow into lead roles or management positions within Michaels, leveraging acquired skills and experience.

📝 Enhancement Note: This section identifies potential challenges inherent in the role and contrasts them with concrete learning and growth opportunities, emphasizing the developmental aspect of this entry-level position.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared for questions like, "Describe a time you went above and beyond for a customer," or "How would you handle a customer who is unhappy with a framing quote?" Focus on STAR method (Situation, Task, Action, Result).

• Sales Approach: Expect questions related to selling, such as, "How would you approach a customer who is browsing the framing department?" or "What steps would you take to understand a customer's framing needs?" Highlight your ability to listen, ask clarifying questions, and offer solutions.

• Problem-Solving: Questions like, "What would you do if a customer wanted a frame that isn't currently available?" or "How would you manage your time if you had multiple framing orders to complete and customers waiting?" Emphasize resourcefulness and efficiency.

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, and specifically in the framing department?" Research Michaels' mission and values and connect them to your own.

• Teamwork: "Describe your ideal team environment," or "How do you contribute to a positive team atmosphere?" Highlight your collaborative spirit.

• Adaptability: "How do you handle learning new processes or equipment?" Show your willingness to be trained and embrace new responsibilities.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, your resume is your primary presentation tool. Ensure it clearly lists transferable skills such as customer service, communication, basic technical aptitude, and any sales experience.

• Be ready to verbally "walk through" your resume, elaborating on key achievements and responsibilities that align with the PT Framer role, focusing on examples of initiative, problem-solving, and customer interaction.

• Prepare specific examples of when you demonstrated attention to detail, accuracy, and a strong work ethic.

📝 Enhancement Note: This advice is tailored to an entry-level retail position, emphasizing transferable skills, behavioral interview techniques, and how to best represent oneself without a formal portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales accomplishments, communication skills, and examples of reliability and attention to detail. Use keywords from the job description such as "customer service," "sales," "communication," and "attention to detail."

• Prepare for Behavioral Questions: Practice answering common interview questions using the STAR method, focusing on scenarios related to customer interaction, problem-solving, and teamwork.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and products, particularly their custom framing services. Understand their commitment to creativity and customer experience.

• Express Enthusiasm: Clearly articulate your interest in learning custom framing techniques and contributing to a positive store environment during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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