PT Framer - No Experience Needed!

📍 Job Overview

Job Title: PT Framer - No Experience Needed!

Company: Michaels Stores

Location: Easton, Pennsylvania, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-01

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs, and translating those into high-quality custom framing solutions.

• The position involves hands-on work with framing equipment and materials, requiring attention to detail and adherence to quality standards.

• Successful candidates will also contribute to general store operations, including merchandising, inventory management, and maintaining a safe, clean, and welcoming shopping environment.

📝 Enhancement Note: While the job title suggests a primary focus on framing, the "Major Activities" section indicates broader retail responsibilities, including general customer assistance, stocking, and operating the cash register. This role is suitable for individuals seeking entry-level positions in retail operations with a specialization in a creative department.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage with customers to build relationships and understand their custom framing needs using the Elevated ABC Deliver methodology.
  • Guide customers through the framing process, offering solutions and recommendations to meet their aesthetic and budgetary requirements.
  • Drive sales within the custom framing department by effectively presenting product offerings and solutions.
  • Provide friendly and helpful customer service throughout the store, assisting with product location and problem-solving.

• Custom Framing Execution:

  • Accurately measure and prepare artwork and other items for framing.
  • Operate framing equipment, including saws, mat cutters, and assembling frames, with a high degree of quality and precision.
  • Ensure all framing orders are completed on time and meet the company's quality standards.
  • Maintain the ready-made frame department, including Single Item, Single Order (SISO) and Directed Replenishment processes.

• Store Operations & Maintenance:

  • Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.
  • Maintain a safe, clean, and clutter-free store environment, including assigned areas and the framing shop.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to standards and budgets.
  • Manage inventory for the ready-made frame department and assist with other inventory-related tasks.

• Point of Sale (POS) & Omni-Channel Support:

  • Operate the cash register efficiently and accurately, adhering to cash handling standards.

  • Assist with and support omni-channel processes, such as Buy Online, Pick Up In Store (BOPIS) or Ship From Store (SFS).

  • Maintain a positive and respectful attitude, serving as a role model and contributing to the organization's vision and values.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and general retail operations. Candidates should be prepared to handle both customer-facing sales and back-of-house operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach focused on consultative selling and relationship building within the framing context.

🎓 Skills & Qualifications

Education:

• No specific educational requirements are listed, indicating an entry-level focus. High school diploma or equivalent may be beneficial but not explicitly required. Experience:

• Minimum Experience:

  • Basic computer skills for operational tasks.
  • Basic measuring skills for accurate framing.
  • Ability to learn and operate framing equipment and a glass cutter.

• Preferred Experience:

  • Previous retail experience, demonstrating an understanding of customer-facing environments.

  • Experience selling products and/or services, indicating a capacity for consultative sales and customer solutioning. Required Skills:

• Customer Service Excellence: Ability to engage customers positively, understand needs, and provide solutions in a retail setting.

• Custom Framing Aptitude: Willingness and ability to learn framing techniques, operate related equipment, and produce high-quality finished products.

• Basic Measuring & Math Skills: Precision in taking measurements and performing calculations for framing orders.

• Operational Compliance: Adherence to Standard Operating Procedures (SOPs), safety protocols, and company policies.

• Communication Skills: Clear and effective verbal communication for interacting with customers and team members.

Preferred Skills:

• Sales Acumen: Ability to identify sales opportunities and effectively present framing solutions to drive revenue.

• Merchandising Skills: Understanding of visual presentation principles to maintain an appealing retail environment.

• Inventory Management Basics: Familiarity with stocking, replenishment, and maintaining product availability.

• Team Collaboration: Ability to work effectively with colleagues and contribute to a positive team environment.

📝 Enhancement Note: The "No Experience Needed!" title is supported by the minimum requirements, focusing on aptitude and willingness to learn. However, preferred experience in retail and sales will likely give candidates an advantage. The role requires a blend of technical framing skills and customer-centric retail competencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to prepare examples of their work or projects that demonstrate:
  • Problem-Solving & Design Thinking: How they approached a design challenge or created a solution for a specific need (e.g., a personal framing project, a design concept).
  • Attention to Detail & Quality: Examples showcasing precision, accuracy, and a commitment to high-quality craftsmanship.
  • Customer Focus: Any experience where they successfully met a customer's specific requirements or preferences.
  • Process Adherence: Instances where they followed instructions or procedures to achieve a desired outcome.

Process Documentation:

• Understanding and adherence to documented processes are key:
  • Workflow Design & Optimization: Familiarity with following established workflows for custom framing orders from consultation to completion.
  • Implementation & Automation: While this role is hands-on, understanding the sequence of operations and the use of framing equipment efficiently is crucial.
  • Measurement & Analysis: Implicitly, the ability to measure accurately and ensure orders are "on time" indicates an understanding of performance metrics.

📝 Enhancement Note: For an entry-level position like this, a formal portfolio is unlikely to be a strict requirement. However, candidates can leverage any past projects (personal or professional) that showcase relevant skills like creativity, attention to detail, problem-solving, or customer interaction. Highlighting the ability to follow instructions and learn quickly will be important.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time, entry-level retail position, the salary is expected to be at or slightly above the local minimum wage for Easton, Pennsylvania. Based on industry standards for similar roles in this region, a projected hourly range would be approximately $12.00 - $15.00 per hour. Benefits:

• Core Benefits (Eligibility may vary based on hours worked and tenure):

  • 401(k) with employer match: Opportunity to save for retirement with company contributions.
  • Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance options.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for team members adopting a child.

• Everyday Perks:

  • Employee Discounts: Significant discounts on Michaels products, fostering creativity and savings.

  • Partner Discount Programs: Access to discounts with other affiliated companies. Working Hours:

• This is a part-time position. Actual hours will vary based on store needs and scheduling. Evening, weekend, and early morning availability is required. The role may involve approximately 20-30 hours per week, with the potential for overtime during peak seasons.

📝 Enhancement Note: The salary estimate is based on typical retail part-time roles in Pennsylvania, considering the entry-level nature and "no experience needed" aspect. The comprehensive list of benefits suggests Michaels offers a robust package, even for part-time employees, which is a significant draw for retail positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Custom Framing Services

Company Size: Michaels is a large retail corporation, operating over 1,300 stores in North America. This size implies established operational structures, standardized processes, and a significant customer base. For operations professionals, this means opportunities to work within a well-defined framework, with potential for cross-functional exposure and adherence to corporate standards.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail arts and crafts market. This longevity suggests a stable company with established brand recognition and a deep understanding of its customer base and market trends.

Team Structure:

• Retail Store Environment: The immediate team will consist of store management (Store Manager, Assistant Manager, Department Specialists), fellow part-time and full-time associates, and potentially seasonal staff.

• Reporting Structure: This role reports directly to the Custom Framing Department Manager or the Store Manager, depending on store structure and departmental organization.

• Cross-Functional Collaboration: Associates will collaborate with all store departments to ensure a seamless customer experience, including assisting with tasks outside the framing department as needed, and supporting omni-channel fulfillment.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing tailored solutions ("Elevated ABC Deliver").

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks, quality control, and compliance.

• Data-Informed Operations: While not as data-intensive as a dedicated RevOps role, decisions regarding inventory, staffing, and customer service are guided by sales performance and operational efficiency metrics.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is likely focused on creativity, customer engagement, and operational efficiency within a retail framework. The large scale of Michaels suggests a structured environment where adherence to processes is important, but also offers opportunities for employees to contribute to a positive and creative customer experience.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the Entry-Level / Associate level within the retail operations and customer service spectrum. It serves as a foundational position for individuals entering the workforce or transitioning into retail. The scope is focused on executing specific, defined tasks within the custom framing department and contributing to overall store operations.

Reporting Structure: The Framer typically reports to the Custom Framing Department Manager or the Store Manager. This direct reporting line ensures clear guidance, performance feedback, and task delegation. The reporting structure is typical of front-line retail roles, emphasizing immediate supervision and operational execution.

Operations Impact:

• Direct Customer Impact: The Framer's primary impact is on customer satisfaction through the creation of high-quality custom framing solutions and positive shopping experiences.

• Revenue Generation: Directly contributes to store revenue through custom framing sales and indirectly through assisting with general store sales and merchandising.

• Operational Efficiency: Efficiently handling framing orders, stocking, and POS transactions contributes to the smooth functioning of the store.

• Brand Representation: Embodies the Michaels brand by fostering creativity and providing excellent service, influencing customer perception and loyalty.

Growth Opportunities:

• Within Framing Specialization:

  • Lead Framer / Framing Specialist: With experience and demonstrated skill, progression to a role with more responsibility in managing the framing department, training new hires, or handling complex projects.
  • Custom Framing Design Consultant: Developing advanced design skills and sales techniques to become a go-to expert for intricate framing projects.

• Broader Retail Operations:

  • Retail Associate / Department Lead: Moving into leadership roles within other store departments (e.g., crafts, home decor).
  • Assistant Store Manager / Store Manager: Progressing into management roles, overseeing all aspects of store operations, team management, and financial performance.
  • Visual Merchandising Specialist: Focusing on store presentation and product displays.
  • Inventory Management Roles: Opportunities to specialize in stockroom operations or inventory control.

• Skill Development:

  • Continuous learning in framing techniques, art conservation, and design trends.

  • Development of customer service and sales skills.

  • Gaining experience in retail operations, POS systems, and inventory management.

📝 Enhancement Note: This role offers a clear pathway for growth within Michaels, both in specialized framing roles and general retail management. The company's size and structure provide numerous opportunities for advancement for motivated individuals who demonstrate strong performance and a willingness to learn.

🌐 Work Environment

Office Type: This position is based in a public retail store setting. The environment is customer-facing, dynamic, and requires constant interaction with shoppers and colleagues.

Office Location(s): The specific store is located at 4447 Southmont Way in Easton, Pennsylvania. This location is a physical retail store accessible to the local community.

Workspace Context:

• Retail Floor: A significant portion of the work involves being on the retail floor, assisting customers, maintaining displays, and ensuring a pleasant shopping atmosphere. This requires mobility and the ability to be on your feet for extended periods.

• Framing Shop: A dedicated area within the store where custom framing work is performed. This space contains specialized equipment such as saws, mat cutters, and potentially heat presses. It requires careful handling of tools and materials, including glass.

• Stockroom: May involve time in the stockroom for receiving, organizing, and replenishing inventory. Stockrooms may or may not be climate-controlled.

• Collaborative Environment: The store operates as a team, requiring close collaboration with other associates and management to ensure smooth operations and excellent customer service.

Work Schedule:

• Work hours include nights, weekends, and early mornings, typical for retail operations.

• The schedule is part-time and will vary based on business needs, store hours, and employee availability. Flexibility is often required, especially during peak seasons and holidays.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding adaptability, physical stamina, and strong interpersonal skills. The framing shop presents a more specialized, hands-on workspace within the broader retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit application online via the Workday portal.

• Screening: Applications will be reviewed for basic qualifications.

• Phone/Video Interview: A brief introductory call with a hiring manager or recruiter to discuss experience, availability, and interest in the role.

• In-Person Interview: If selected, candidates will likely attend an in-person interview at the store. This may involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and adaptability (e.g., "Tell me about a time you handled a difficult customer," "How do you prioritize tasks?").
  • Situational Questions: Posing hypothetical scenarios relevant to the role (e.g., "A customer wants a framing solution for a unique item, what steps would you take?").
  • Skills Assessment: Discussion of basic computer and measuring skills, and willingness to learn framing equipment.
  • Store Tour & Meet the Team: Opportunity to see the store environment and meet potential colleagues.

• Offer: Successful candidates will receive a job offer.

Portfolio Review Tips:

• Not a Formal Requirement: For this entry-level role, a formal portfolio is not expected. However, candidates can prepare to discuss relevant experiences.

• Showcase Relevant Skills:

  • Customer Interaction Examples: Be ready to describe instances where you provided excellent customer service, resolved issues, or went above and beyond for a customer.
  • Craftsmanship/Detail Orientation: If you have any personal projects (crafts, DIY, artistic endeavors) that demonstrate attention to detail, precision, or creative problem-solving, be prepared to mention them.
  • Learning Agility: Emphasize your ability and eagerness to learn new skills, especially operating machinery and following procedures.

• Resume Highlights: Ensure your resume clearly lists any retail, customer service, or hands-on experience, and explicitly mentions "basic computer skills" and "basic measuring skills."

Challenge Preparation:

• No Formal Challenge Expected: This role typically does not involve a formal skills assessment or case study challenge during the interview process.

• Focus on Core Competencies: Prepare to discuss how you would handle common retail scenarios, such as assisting a customer, managing multiple tasks, or working as part of a team.

• Enthusiasm and Fit: Demonstrate enthusiasm for the Michaels brand, creativity, and the opportunity to learn custom framing.

📝 Enhancement Note: The interview process is standard for entry-level retail positions, focusing on assessing customer service aptitude, reliability, and willingness to learn. Candidates should prepare to articulate their relevant soft skills and any hands-on experience they may have.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters: Manual or automated machines for cutting mats to precise specifications.
  • Frame Saws: Used for cutting frame mouldings to the correct length and angle.
  • Assembly Tools: Staplers, glue guns, corner joiners, and other tools for constructing frames.
  • Glass Cutters & Handling Tools: For cutting and fitting glass or acrylic glazing.
  • Heat Press: Potentially used for specific mounting or finishing techniques.

• Point of Sale (POS) System: Michaels uses a proprietary POS system for processing transactions, managing sales, and potentially tracking custom order details. Proficiency in operating cash registers and payment terminals is essential.

• Basic Computer Skills: Requires the ability to use a computer for accessing training materials, potentially looking up product information, and using internal communication systems.

Analytics & Reporting:

• Inventory Management Systems: Used for tracking stock levels of ready-made frames and framing supplies.

• Sales Reporting Tools: Managers will utilize reports to track framing sales performance, popular items, and customer trends. The Framer's contribution to accurate order entry and sales data is crucial.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a customer-centric approach that may involve elements of CRM, such as noting customer preferences or order history for repeat business.

• Order Management Systems: Integrated within the POS or a separate system to track custom framing orders from placement through production to completion.

📝 Enhancement Note: The primary "tools" for this role are the specialized custom framing equipment and the store's POS system. Familiarity with operating machinery safely and accurately, along with basic computer literacy, are key technical requirements.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment that celebrates creativity and encourages employees to explore their artistic interests. This translates to a passion for helping customers bring their creative visions to life through framing.

• Customer Focus: A core value is putting the customer first, ensuring positive interactions, and providing solutions that meet their needs and exceed expectations.

• Teamwork & Collaboration: The store operates as a cohesive unit, where associates support each other to achieve common goals, whether it's serving customers, stocking shelves, or completing orders.

• Quality & Craftsmanship: For the framing department, there's a strong emphasis on producing high-quality, durable, and aesthetically pleasing custom framing solutions.

• Integrity & Respect: Upholding ethical standards in all interactions and treating customers and colleagues with respect and acceptance.

Collaboration Style:

• Hands-On Support: Associates are expected to readily assist colleagues across different departments when needed, promoting a supportive and flexible work environment.

• Process-Oriented: Collaboration often involves working together to ensure established processes (like truck unloading, merchandising, or order fulfillment) are completed efficiently and correctly.

• Open Communication: Encouraging open dialogue to share information, address customer needs, and resolve issues effectively.

• Feedback Exchange: A culture where constructive feedback is shared to improve individual performance and team operations, particularly within the framing department to ensure consistent quality.

📝 Enhancement Note: The culture at Michaels is likely to be vibrant, creative, and customer-centric. Teamwork is essential in a retail environment, and the values emphasize both individual contribution and collective success in serving the creative community.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing production, general store tasks, and stocking can be demanding. Prioritization and time management are key.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles for custom framing requires learning and practice.

• Customer Expectations: Meeting diverse customer expectations for design, budget, and turnaround time for custom framing projects.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools, which can be physically taxing.

• Adapting to Retail Pace: Thriving in a fast-paced retail environment, especially during peak seasons or promotional events.

Learning & Development Opportunities:

• Framing Expertise: Opportunities to become a skilled framer, learning about different materials, design techniques, and preservation methods.

• Customer Service & Sales Skills: Developing strong interpersonal, communication, and consultative sales abilities through direct customer interaction.

• Retail Operations Knowledge: Gaining a comprehensive understanding of store operations, inventory management, visual merchandising, and POS systems.

• Career Advancement: Potential to move into leadership roles within Michaels, either specializing in framing or progressing into general store management.

• Product Knowledge: Deepening understanding of art supplies, craft materials, and home decor products.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized department. The growth opportunities are significant, offering clear paths for skill development and career progression within a large, established retail organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios:

  • "A customer is unhappy with their custom framing choice. How would you handle this?" (Focus on empathy, problem-solving, and finding a solution within company policy.)
  • "How would you approach a customer who seems unsure about what they want for their framing project?" (Highlight active listening, asking clarifying questions, and offering design suggestions.)
  • "Describe a time you had to balance multiple customer requests or tasks simultaneously." (Showcase prioritization, efficiency, and communication skills.)

• Framing & Operations Questions:

  • "What interests you about custom framing?" (Express enthusiasm for creativity, craftsmanship, and helping customers preserve memories/art.)
  • "How comfortable are you with learning to operate new equipment?" (Emphasize eagerness to learn, attention to safety, and following instructions.)
  • "What do you understand about the importance of accurate measurements in framing?" (Demonstrate an understanding of precision and its impact on quality.)

• Company & Culture Questions:

  • "Why Michaels?" (Research the company's mission, values, and products. Express alignment with creativity and customer focus.)

  • "What does teamwork mean to you in a retail environment?" (Discuss collaboration, mutual support, and achieving shared goals.)

  • "How do you stay organized and manage your time effectively?" (Prepare to discuss your methods for task management in a busy setting.) Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't required, be ready to verbally present examples of your skills and experiences.

• Highlight Relevant Projects: If you have personal projects (e.g., DIY crafts, home decor, artistic creations) that demonstrate attention to detail, creativity, or problem-solving, be prepared to describe them.

• Focus on Transferable Skills: Emphasize how past experiences (even non-retail) have equipped you with strong customer service, problem-solving, or hands-on abilities.

• Showcase Learning Aptitude: Clearly articulate your enthusiasm and capability to learn the specific skills needed for framing.

Challenge Preparation:

• No Formal Challenge: Typically, there isn't a specific "challenge" for this role.

• Demonstrate Practical Skills: Be prepared to discuss how you would perform basic tasks, like measuring something or explaining a simple process.

• Problem-Solving Approach: Think through how you would approach common retail issues (e.g., a stock discrepancy, a customer complaint) and articulate your thought process.

📝 Enhancement Note: Preparation should focus on demonstrating core retail competencies: excellent customer service, a positive attitude, reliability, willingness to learn, and an interest in the creative aspect of Michaels. Behavioral and situational questions will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided Workday link.

• Resume Optimization: Tailor your resume to highlight any customer service, retail, or hands-on experience. Use keywords such as "customer engagement," "problem-solving," "detail-oriented," "team player," and "willingness to learn." Explicitly mention "basic computer skills" and "basic measuring skills."

• Prepare for Behavioral Questions: Practice answering common interview questions related to customer service, teamwork, and problem-solving. Think of specific examples from past experiences that demonstrate these skills.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and the importance of custom framing. Understand how this role contributes to the overall customer experience and store success.

• Practice Your "Why": Be ready to articulate why you are interested in this specific role at Michaels and what excites you about custom framing and the retail environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.