PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Irvine-6218 Irvine Blvd, Irvine, California, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-04-06

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on building customer relationships and delivering exceptional framing solutions within a retail environment.

• Responsibilities include driving sales and production targets through personalized customer interactions and expert framing services.

• Maintaining store standards, including merchandising and stock organization, is crucial for customer experience.

• Adherence to Standard Operating Procedures (SOPs) and company programs ensures compliance and operational efficiency.

📝 Enhancement Note: While the title is "PT Framer," the core responsibilities encompass customer engagement, sales, and operational duties typical of a retail associate with a specialized framing function. The "PT" indicates part-time employment. The role requires a blend of customer service, sales acumen, and technical framing skills.

📈 Primary Responsibilities

• Build strong customer relationships by actively engaging with shoppers and understanding their custom framing needs, utilizing the "Elevated ABC Deliver" methodology.

• Achieve personal sales and production goals for custom framing orders, ensuring customer satisfaction and repeat business.

• Execute custom framing orders with a high degree of quality and attention to detail, ensuring timely completion and adherence to design specifications.

• Maintain visual merchandising standards for the ready-made frame department, as well as supporting SISO (Ship-from-Store) and Directed Replenishment initiatives.

• Provide friendly and efficient customer service, assisting customers in locating products, offering solutions, and ensuring a positive shopping experience.

• Operate the cash register and perform cash handling procedures accurately and in accordance with company standards.

• Participate in the truck un-load and stocking processes, adhering to truck standards and completing tasks within budget.

• Support and implement company shrink and safety programs to ensure a secure and risk-free environment for both employees and customers.

• Assist with Omni channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, to enhance customer convenience and sales channels.

📝 Enhancement Note: The responsibilities highlight a customer-centric approach with a strong emphasis on sales performance within the framing department. The inclusion of "Elevated ABC Deliver" suggests a structured sales and customer engagement model. The operational duties, such as stocking and Omni channel support, indicate a broader retail associate function beyond just framing.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing role.

Required Skills:

• Basic computer skills for point-of-sale (POS) system operation and potential online order management.

• Basic measuring skills are essential for accurate custom framing.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Fundamental customer service skills, including active listening and problem-solving.

Preferred Skills:

• Previous retail experience, providing a foundation in store operations and customer interaction.

• Proven experience in selling products and/or services, demonstrating an ability to upsell and meet sales targets.

• Familiarity with visual merchandising principles for retail environments.

• Experience with custom design or art-related services is a plus.

📝 Enhancement Note: The requirements are entry-level, focusing on fundamental skills and the ability to learn specialized framing techniques. The preference for retail and sales experience indicates a desire for candidates who can quickly contribute to both operational efficiency and sales performance.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail position, demonstrating past achievements in customer service, sales, or creative projects can be beneficial.

• Candidates should be prepared to discuss how they have applied problem-solving skills or creative solutions in previous roles.

• Familiarity with POS systems and basic computer applications is expected, showcasing an ability to learn and utilize store technology.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is a key requirement.

• Candidates should demonstrate an ability to follow established workflows for customer service, sales transactions, and framing order fulfillment.

• Awareness of safety protocols and compliance with company programs is expected.

📝 Enhancement Note: For this specific role, a traditional operations portfolio is not expected. Emphasis will be on demonstrating foundational skills, a willingness to learn, and adherence to established retail processes and safety guidelines. The ability to articulate past experiences related to customer service and sales is more critical than a formal portfolio.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance programs

• Generous employee discounts on Michaels products

• Access to other benefits as outlined on mikbenefits.com

Working Hours: Part-time schedule, with hours potentially including nights, weekends, and early mornings. The total number of hours per week is not specified but is typical for part-time retail roles (estimated around 20-30 hours).

📝 Enhancement Note: The salary range provided is competitive for part-time retail positions in the Irvine, California area, considering the specialized nature of framing. Benefits listed are comprehensive for a part-time role, indicating Michaels' commitment to employee well-being. The estimated working hours are based on typical part-time retail employment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer of arts, crafts, and custom framing in North America.

Company Size: Large (over 1,000 employees globally, with a significant retail footprint).

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role operates within a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager, Framing Department Manager).

• Collaboration is expected with fellow sales associates, framers, and other in-store personnel.

Methodology:

• Emphasis on customer-centric sales and service through structured programs like "Elevated ABC Deliver."

• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks and policies.

• Focus on visual merchandising and maintaining store presentation standards.

• Commitment to safety and shrink reduction programs.

Company Website: https://www.michaels.com

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer engagement, and a supportive retail environment. The company's long history and strong market presence suggest stability and established operational procedures. The part-time nature of this role means integration into a larger store team structure.

📈 Career & Growth Analysis

Operations Career Level: Entry-level Retail Associate with a specialization in Custom Framing. This role serves as a foundational position within the retail operations of Michaels.

Reporting Structure: Reports directly to store management, likely a Framing Department Manager or Assistant Store Manager, who oversees daily operations and sales performance.

Operations Impact: Directly impacts store revenue through custom framing sales and overall customer experience by maintaining store standards and providing excellent service. Contributes to operational efficiency through accurate order fulfillment and adherence to procedures.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering techniques and design principles.

• Sales Proficiency: Develop strong sales and customer relationship management skills, potentially leading to roles with higher sales targets.

• Cross-Training: Potential to gain experience in other store departments, broadening retail operational knowledge.

• Advancement: Possible progression to roles like Framing Department Lead, Key Holder, or Assistant Manager within the retail store structure, depending on performance and business needs.

📝 Enhancement Note: This role is an excellent starting point for individuals interested in retail operations and the creative arts industry. Growth is primarily within the retail store hierarchy, focusing on developing specialized skills and increasing responsibility within the store environment.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area.

Office Location(s): Irvine-6218 Irvine Blvd, Irvine, CA. This is a physical retail location requiring on-site presence.

Workspace Context:

• The environment is customer-facing, requiring interaction with a diverse clientele.

• The framing shop is a specialized area with tools like glass cutters and heat presses, necessitating attention to safety protocols.

• Stock rooms may not always be climate-controlled, and some outdoor work (e.g., truck unloading) may be required.

• Opportunities for collaboration exist with the immediate store team, fostering a shared responsibility for store operations and customer satisfaction.

Work Schedule: Part-time, with flexibility required to cover various shifts, including evenings, weekends, and potentially early mornings, to meet store operating hours and customer demand.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. The framing area presents a unique, hands-on workspace requiring specific safety awareness. The schedule demands flexibility to align with retail business needs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, retail experience, and alignment with core skills.

• In-Person Interview: Typically involves meeting with a store manager or department lead. This stage will assess customer service aptitude, sales potential, and understanding of the role's responsibilities. Be prepared to discuss your experience with customer interactions and problem-solving.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a discussion about how you would handle specific customer scenarios related to framing.

• Final Interview/Offer: Discussion of compensation, benefits, and final confirmation of suitability for the role.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on preparing compelling examples from your past experiences that demonstrate:
  • Customer Service Excellence: Situations where you went above and beyond for a customer.
  • Sales Acumen: Instances where you successfully sold a product or service, met targets, or persuaded a customer.
  • Problem-Solving: How you handled a challenging customer request or resolved an issue.
  • Attention to Detail: Examples of tasks where accuracy and quality were paramount.
  • Teamwork: Contributions to a team environment.

Challenge Preparation:

• Be prepared for scenario-based questions: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer looking for a unique framing solution?"

• Understand the basics of the Michaels brand and its commitment to creativity.

• Demonstrate enthusiasm for the product and the opportunity to learn framing skills.

📝 Enhancement Note: The interview process for this on-site retail role is designed to assess practical skills, customer interaction abilities, and cultural fit. While no formal portfolio is needed, candidates should be prepared to articulate their relevant experiences and enthusiasm for the role and company.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Knowledge or willingness to learn to operate specific framing machinery, mat cutters, and glass cutters.

• POS System: Proficiency or ability to quickly learn the Michaels Point-of-Sale system for processing transactions, managing orders, and handling returns.

• Measuring Tools: Competence with rulers, tape measures, and other precision instruments for accurate framing measurements.

Analytics & Reporting:

• Basic understanding of sales metrics and how individual performance contributes to store goals.

CRM & Automation:

• While not a direct CRM role, an understanding of customer relationship building is key.

• Familiarity with Omni channel processes (e.g., BOPIS, ship-from-store) indicates interaction with integrated retail systems.

📝 Enhancement Note: The technology stack for this role is primarily focused on direct customer interaction tools and operational equipment. Emphasis is on hands-on proficiency with framing tools and POS systems, rather than complex data analytics or CRM software.

👥 Team Culture & Values

Operations Values:

• Creativity: A core value, encouraging employees to embrace and inspire creativity in customers and colleagues.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.

• Teamwork: Collaborating effectively with fellow store associates to achieve common goals and support each other.

• Integrity: Adhering to company policies, ethical standards, and maintaining a safe and respectful environment.

• Accountability: Taking ownership of tasks, sales goals, and operational responsibilities.

Collaboration Style:

• Primarily collaborative at the store level, with shared responsibilities for customer service, sales, and store maintenance.

• Open communication with management and team members regarding customer needs, operational challenges, and sales opportunities.

• A supportive environment where team members assist each other to ensure smooth store operations and customer satisfaction.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational excellence and strong customer service. Teamwork and a shared commitment to the brand's values are crucial for success in this retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales, framing production, and general store upkeep simultaneously.

• Meeting Sales Targets: Consistently achieving custom framing sales goals in a competitive retail landscape.

• Learning Complex Skills: Mastering the intricacies of custom framing, design principles, and equipment operation requires dedicated learning.

• Customer Satisfaction: Handling diverse customer expectations and resolving any issues related to custom orders or store experience.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and design consultation.

• Sales Skills: Development in consultative selling, upselling, and customer relationship management.

• Retail Operations: Gaining practical experience in merchandising, inventory management, and POS operations.

• Product Knowledge: Deepening understanding of art supplies, framing materials, and current design trends.

📝 Enhancement Note: This role offers a solid entry point for developing specialized skills in custom framing and retail sales. The challenges are typical of a customer-facing operational role, with ample opportunities for learning and advancement within Michaels' retail structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the issue?" "How would you approach a customer who seems unsure about what they need for their framing project?"

• Sales Approach: "How do you encourage a customer to consider custom framing options?" "What strategies would you use to meet your sales targets for the month?"

• Problem-Solving: "If a framing order is delayed, how would you communicate this to the customer and manage their expectations?"

• Attention to Detail: "How do you ensure accuracy when taking measurements or completing an order?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'creativity' mean to you in a retail context?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Since no formal portfolio is required, prepare to verbally present 2-3 specific examples from your past work or life experiences that highlight:

  • Your strongest customer service achievement.
  • A time you successfully sold a product or service.
  • An instance where your attention to detail prevented an error or ensured quality.

• Be ready to discuss your enthusiasm for art, design, and the craft of custom framing.

📝 Enhancement Note: Preparation should focus on demonstrating strong interpersonal skills, a proactive sales attitude, and a commitment to quality and customer satisfaction. Articulating relevant past experiences effectively will be key to showcasing suitability for the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Emphasize skills like "customer engagement," "sales achievement," "attention to detail," and "problem-solving."

• Prepare for In-Person Interview: Research Michaels' custom framing services and brand values. Be ready to discuss your experience with customer interactions and any creative hobbies or interests.

• Practice Scenario Responses: Rehearse answers to common retail interview questions, focusing on demonstrating your ability to handle customer needs, upsell, and maintain store standards.

• Express Enthusiasm: Clearly articulate your interest in learning custom framing and contributing to a creative retail environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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