PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Store - 601 Long Prairie Rd, Ste 200, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-07-27

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs, and translating those into effective framing solutions.

• The position involves hands-on production of custom framing orders, ensuring quality and timely delivery.

• Maintaining store standards, including merchandising, stock replenishment, and a safe, clean environment, is also a crucial aspect of the role.

📝 Enhancement Note: This role is situated within the retail operations sector, specifically focusing on a specialized service (custom framing). While not a traditional "Revenue Operations" or "Sales Operations" role in a B2B context, it heavily involves customer interaction, sales, and operational execution within a physical retail setting. The "PT" in the title signifies "Part-time," which is important for candidates to note.

📈 Primary Responsibilities

• Engage customers by building strong relationships, aiming to understand their creative vision and needs for custom framing solutions.

• Utilize Elevated ABC Deliver methodologies to drive sales and production targets within the custom framing department.

• Execute the complete framing order process with a high degree of quality and adherence to on-time delivery standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Shop-In-Shop) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions to their needs.

• Ensure the store is well-merchandised and adequately stocked to facilitate a positive customer shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and maintain operational consistency.

• Actively participate in and support company shrink reduction and safety programs.

• Foster positive and respectful interactions with colleagues and customers, contributing to a positive organizational culture and serving as a role model.

• Participate in truck un-loading and stocking processes, ensuring adherence to truck standards and operational budgets.

• Operate the cash register and execute cash handling procedures according to established standards.

• Acknowledge customers promptly, assist them in finding products, and offer relevant solutions.

• Support and execute Omni-channel processes as required, bridging online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales, and operational execution. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology or customer engagement framework used by Michaels, which candidates should research. The mention of "Omni channel processes" indicates the need for an understanding of integrated retail operations.

🎓 Skills & Qualifications

Education: No specific educational degree is explicitly required. However, a foundational understanding of basic math and measurement principles is essential.

Experience:

• A minimum of 0-2 years of experience is generally expected, with a focus on customer-facing roles or operational tasks.

• Experience in a retail environment is preferred.

• Prior experience in selling products or services is a plus. Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially design software.

• Proficiency in basic measuring skills for accurate framing measurements.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal communication skills.

• Familiarity with cash handling procedures and point-of-sale (POS) operations.

• Ability to understand and follow Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail sales experience, particularly in a commission or goal-oriented environment.

• Experience in custom framing or a related craft/artisan field.

• Familiarity with visual merchandising principles.

• Basic understanding of inventory management and stock replenishment.

📝 Enhancement Note: The requirements are entry-level, emphasizing practical skills over formal education. The ability to operate specific equipment (framing equipment, glass cutter) is a key technical skill. The "Elevated ABC Deliver" mentioned in responsibilities implies a need for candidates to be coachable and adaptable to specific sales and customer engagement training.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate their ability to:
  • Design and execute creative solutions: Showcase examples of projects where they've conceptualized and brought a creative idea to life, especially if it involved custom work or problem-solving.
  • Manage processes and workflows: If applicable, describe experiences where they've followed or improved a process, managed multiple tasks, or ensured timely completion of work.
  • Utilize systems effectively: Mention any experience with POS systems, basic design software, or inventory management tools.
  • Demonstrate impact: Quantify achievements where possible, such as exceeding sales targets, improving customer satisfaction, or increasing efficiency.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to established processes. This includes:
  • Workflow Adherence: Demonstrating an ability to follow established procedures for custom framing orders, sales transactions, and store operations.
  • Quality Control: Understanding the importance of meticulousness in production and delivery to ensure customer satisfaction.
  • Performance Measurement: While not directly responsible for complex analytics, understanding how individual tasks contribute to store-level sales and operational goals.

📝 Enhancement Note: For an entry-level part-time retail role, a traditional "operations portfolio" is unlikely. The focus will be on practical examples from past experiences (work, school projects, or even hobbies) that illustrate the core competencies required. Candidates should be ready to talk about how they've applied skills like measuring, problem-solving, and customer interaction.

💵 Compensation & Benefits

Salary Range:

As this is a part-time retail associate position in the United States, the hourly wage is expected to fall within the range of $12.00 to $16.00 per hour. This estimate is based on industry benchmarks for similar entry-level retail roles in the US, considering factors like location, job responsibilities (including specialized framing tasks), and the company's general compensation philosophy for part-time associates. Actual compensation may vary based on local market conditions, candidate experience, and specific store performance.

Benefits:

• 401(k) with Employer Match: For eligible team members, offering a retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Provides confidential counseling and support services for personal and work-related issues.

• Medical Coverage: Available for eligible team members, potentially including options for individuals and families.

• Dental Coverage: Comprehensive dental care benefits.

• Vision Coverage: Benefits for eye exams, glasses, and contact lenses.

• Telemedicine Services: Access to remote medical consultations.

• Flexible Spending Accounts (FSAs): Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with work-related transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members welcoming a new child through adoption.

• Voluntary Insurance Options: Additional insurance coverage for life, disability, etc.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours:

This is a part-time position. Actual hours will vary based on business needs, but typically involve a flexible schedule including nights, weekends, and early mornings. The role is expected to require approximately 20-30 hours per week, though specific schedules will be determined by store management.

📝 Enhancement Note: The salary range is an estimate based on general US retail part-time roles. The listed benefits are comprehensive and are typically offered to eligible part-time employees, though eligibility criteria may apply to some. The working hours are explicitly part-time, with flexibility requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Michaels operates within the Arts and Crafts Retail industry, serving as a leading destination for creative supplies and custom framing solutions in North America. The company's focus is on inspiring and enabling creativity for individuals and families.

Company Size: Michaels operates over 1,300 stores across 49 states and Canada, employing a significant workforce. This large retail footprint suggests a structured operational environment with established processes and a strong emphasis on customer experience. For operations professionals, this means opportunities to work within a large-scale, established framework, with potential for process refinement and impact across many locations.

Founded: The Michaels Companies, Inc. was founded in 1973 and is headquartered in Irving, Texas. With a long history, the company has developed robust operational strategies and a deep understanding of its market. This longevity indicates stability and a well-established business model.

Team Structure:

• Store-Level Operations: This role is part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if one exists.

• Cross-Functional Collaboration: Collaboration will primarily occur with fellow store associates, including cashiers, sales floor staff, and potentially stockroom personnel. Interaction may also extend to corporate support functions for specific operational or HR queries.

• Customer-Centric Team: The team culture is driven by customer engagement, sales performance, and maintaining store presentation standards.

Methodology:

• Customer Engagement: Emphasis on building rapport and providing personalized solutions, particularly in the framing department.

• Process Adherence: Strict adherence to SOPs for sales, production, safety, and inventory management is critical.

• Data-Driven (Store Level): While not directly managing complex data analytics, store performance is tracked through sales metrics, shrink rates, and inventory accuracy, influencing operational focus.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is deeply rooted in creativity, community, and customer service within the retail arts and crafts sector. The scale of Michaels implies a need for strong operational discipline and adherence to standardized procedures, which is a key consideration for candidates seeking roles in this environment.

📈 Career & Growth Analysis

Operations Career Level: This "PT Framer" role represents an Entry-Level, Part-Time Associate position within the retail operations structure. It is a foundational role focused on direct customer interaction, sales execution, and specific production tasks within a specialized department. The scope is primarily individual contribution and adherence to established procedures.

Reporting Structure: The role typically reports to a Store Manager or Assistant Store Manager. There may be a direct supervisor for the framing department, such as a Framing Lead or Department Specialist, who provides day-to-day guidance on framing operations and production.

Operations Impact: At this level, the operations impact is primarily measured by individual performance in sales conversion, customer satisfaction, quality of custom framing work, and contribution to overall store operational efficiency (e.g., stocking, merchandising, maintaining a clean environment). The role directly influences the customer's perception of the Michaels brand and the success of the custom framing service.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, advanced sales strategies (e.g., "Elevated ABC Deliver"), and detailed product knowledge.

• Cross-Training: Potential to gain experience in other store departments, such as sales floor operations, receiving, or cashiering.

• Leadership Potential: With demonstrated success and commitment, there could be opportunities to move into a Framing Lead role, Assistant Manager, or Store Manager positions within Michaels.

• Specialization: Deepening expertise in custom framing, art supplies, or visual merchandising.

📝 Enhancement Note: Growth in this role is typically within the retail store hierarchy, moving from an associate to a lead or supervisory position. It's about mastering the current role and demonstrating readiness for increased responsibility within the store environment.

🌐 Work Environment

Office Type: This is a Customer-Facing Retail Store Environment. The primary workspace is the retail sales floor and the dedicated custom framing shop within the store.

Office Location(s): The specific location is Store - 601 Long Prairie Rd, Ste 200, Flower Mound, TX, United States. Michaels operates numerous locations across North America.

Workspace Context:

• Customer Interaction: The environment is highly interactive, requiring constant engagement with customers.

• Production Area: The framing shop will contain specialized equipment (e.g., framing mats, cutters, presses) and materials, requiring organization and safety awareness.

• Retail Floor: The sales floor is dynamic, requiring movement, stock management, and visual merchandising efforts.

• Tools & Technology: Access to point-of-sale (POS) systems, basic computer terminals, and specialized framing tools.

Work Schedule: This is a part-time role. Work hours will include nights, weekends, and potentially early mornings, depending on store operating hours and business needs. Flexibility in scheduling is essential.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding a high level of customer engagement, physical activity, and adherence to store operational standards. The framing shop itself is a specialized production area within this retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Typically involves one or more interviews at the store location. This will likely include behavioral questions to assess customer service skills, problem-solving abilities, and fit with the company culture.

• Skills Assessment: Practical demonstration of basic measuring skills, or discussion of how you would approach specific framing or customer service scenarios.

• Onboarding: If successful, the process will move to background checks and new hire onboarding.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to discuss:
  • Past Customer Service Experiences: Use the STAR method (Situation, Task, Action, Result) to describe instances where you provided excellent customer service, resolved a customer issue, or went above and beyond.
  • Problem-Solving Examples: Share situations where you encountered a challenge (e.g., a difficult customer request, a production issue) and how you addressed it.
  • Hands-on Skills: Be ready to talk about any experience you have with tools, crafts, or precise work. If you have personal projects involving framing, art, or detailed assembly, mention them.
  • Sales Aptitude: Discuss any experience you have in sales or how you approach helping customers make purchasing decisions.

Challenge Preparation:

• Customer Scenario: Be prepared for questions like: "A customer wants to frame a valuable piece of art but has a limited budget. How would you advise them?"

• Production Scenario: "Imagine you've made a mistake on a custom framing order. What steps would you take?"

• Teamwork: "Describe a time you worked with a team to achieve a common goal."

• Company Knowledge: Show you understand Michaels' brand and commitment to creativity.

📝 Enhancement Note: The interview process for this entry-level retail position will focus heavily on soft skills, customer service aptitude, and practical abilities. Candidates should prepare specific examples to demonstrate these qualities rather than relying on a traditional portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for processing transactions, managing customer orders, and potentially accessing customer history.

• Framing Equipment: Includes specialized tools such as mat cutters, frame saws, jointers, and heat presses. Proficiency in operating these safely and effectively is essential.

• Glass Cutter: A critical tool for sizing and shaping glass for frames.

• Measuring Tools: Rulers, tape measures, and calipers for precise measurements of artwork and framing materials.

• Basic Computer Skills: For accessing training materials, company portals, and potentially basic design software if used for visualization.

Analytics & Reporting:

• Sales Data: While not directly analyzed by the framer, performance is tracked through sales reports generated by the POS system and store management systems.

• Inventory Management Systems: Used for tracking stock levels of frames, mats, and supplies, and for managing replenishment.

CRM & Automation:

• Customer Relationship Management (CRM) Features within POS: May track customer purchase history, preferences, and loyalty program information to personalize service.

• Omni-channel Systems: Tools that support order fulfillment for online orders picked up in-store or services ordered online.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized production tools. The emphasis is on functional use of POS systems and effective operation of framing machinery.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters a culture that celebrates creativity and inspires customers to explore their artistic potential.

• Customer Focus: A strong emphasis on providing excellent customer service and building lasting relationships.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.

• Teamwork & Respect: Encouraging a collaborative environment where team members support each other and treat everyone with respect.

• Efficiency & Productivity: Striving for operational efficiency in all tasks, from sales to production and store maintenance.

Collaboration Style:

• Customer-Centric Collaboration: Team members work together to ensure customers have a seamless and positive experience, whether they are browsing, purchasing, or picking up custom orders.

• Task-Oriented Support: Associates are expected to assist each other with tasks, such as helping with stock, covering breaks, or assisting in other departments when needed.

• Process-Driven Communication: Communication often revolves around order status, customer needs, inventory levels, and adherence to store procedures.

📝 Enhancement Note: The culture at Michaels is geared towards fostering a creative and customer-friendly atmosphere. For operations roles, this translates to a need for strong interpersonal skills, a commitment to quality, and the ability to work collaboratively within established retail frameworks.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage with customers for sales while also completing custom framing orders accurately and on time.

• Customer Expectations: Meeting diverse customer expectations for custom framing, which can range from simple to highly complex and budget-conscious.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools and machinery, which can be physically demanding.

• Seasonal Fluctuations: Retail environments often experience busy seasons (holidays, back-to-school) that require increased effort and adaptability.

Learning & Development Opportunities:

• Framing Expertise: Opportunity to become a skilled artisan in custom framing, learning various techniques, materials, and design principles.

• Sales Techniques: Developing proficiency in consultative selling and customer relationship management through the "Elevated ABC Deliver" program.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, POS operations, and loss prevention within a large retail chain.

• Career Advancement: Potential to progress into leadership roles within Michaels stores, such as Framing Lead, Department Specialist, or Store Management.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with a specialized service component. Growth opportunities are focused on skill mastery within the framing and sales domains, and progression within the retail store management track.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you dealt with a difficult customer. What was the situation, and how did you resolve it?" (Prepare using STAR method)

• Sales Approach: "How would you approach a customer who seems unsure about their framing needs?" or "What would you do if a customer wanted a framing solution outside your typical offerings?"

• Problem-Solving: "Imagine a key piece of framing equipment breaks down during a busy period. What would be your immediate steps?"

• Teamwork: "Tell me about a time you had to collaborate with a colleague to complete a task or solve a problem."

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "Why are you interested in custom framing and working at Michaels?"

• "How do you handle working in a fast-paced retail environment?"

• "What does excellent customer service mean to you?" Portfolio Presentation Strategy:

• Verbal Examples: Instead of a visual portfolio, prepare to verbally walk through 2-3 specific examples from your past experience that highlight your skills in:

  • Customer interaction and problem-solving.
  • Attention to detail and quality execution (e.g., a project you completed carefully).
  • Sales or persuasive communication.

• Demonstrate Enthusiasm: Show genuine interest in the craft of framing and the Michaels brand.

• Quantify Achievements: If possible, mention any metrics like sales targets met, customer compliments received, or efficiency improvements.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, demonstrating customer service aptitude, problem-solving skills, and an understanding of the retail environment and Michaels' brand. Be ready to share concrete examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, hands-on crafting, or detail-oriented work experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations."

• Prepare Specific Examples: Think of concrete situations from past jobs, volunteer work, or personal projects that demonstrate your ability to handle customer interactions, solve problems, work with tools, and manage tasks precisely.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer engagement.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on behavioral examples and articulating your skills clearly and concisely. Be ready to discuss your interest in custom framing and Michaels specifically.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---