PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Slidell, Louisiana, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 23, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on delivering exceptional customer service within a retail environment, focusing on product knowledge and sales support for framing services.

• Key responsibilities include managing customer interactions from initial inquiry to checkout, ensuring efficient transaction processing, and actively promoting company programs.

• The position involves hands-on operational tasks such as merchandise stocking, store recovery, and execution of planograms to maintain store standards.

• A critical component of this role is cross-training in Custom Framing production and sales, requiring both customer engagement and technical skill.

📝 Enhancement Note: While the title is "PT Framer," the core responsibilities encompass a broad range of retail associate duties. The "Framer" aspect indicates a specialization or primary focus area, with cross-training being a significant expectation. This is typical for part-time retail roles where flexibility and multi-skilling are valued. This role is not a traditional Revenue Operations, Sales Operations, or GTM role; it's a customer-facing retail position. Therefore, the "Operations" context will be applied to the retail operational aspects of the job.

📈 Primary Responsibilities

• Customer Engagement & Sales Support:

  • Deliver friendly and helpful customer service, assisting shoppers in locating products and providing solutions.
  • Engage customers with a fast and friendly checkout experience, adhering to cash handling standards and promoting the Rewards program and Private Label Credit Cards.
  • Educate customers on the Voice of Customer (VOC) survey to gather feedback.
  • Support Omni channel fulfillment processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

• Store Operations & Merchandising:

  • Participate actively in truck unloading, stocking of merchandise, and execution of planograms (POGs).
  • Maintain store recovery standards, including merchandise return and general store upkeep, to ensure a well-merchandised and in-stock environment.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.

• Custom Framing Specialization:

  • Receive cross-training in Custom Framing selling techniques and production processes.
  • Assist customers with framing consultations, product selection, and order placement.
  • Support the production of custom framing orders as needed.

• Operational Compliance & Safety:

  • Support shrink and safety programs to ensure a secure and safe working environment.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

• Teamwork & Professionalism:

  • Interact with others respectfully and positively, even in challenging situations.

  • Promote commitment to the organization’s vision and values, serving as a role model for other Team Members.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales promotion, operational execution, and a specialized skill in custom framing. The "operations" aspect is viewed through the lens of retail store operations, focusing on efficiency, inventory management, and customer flow.

🎓 Skills & Qualifications

Education:

Experience:

• Previous retail or customer service experience is preferred, demonstrating an understanding of customer-facing roles and operational workflows.

Required Skills:

• Customer Service Excellence: Ability to engage customers positively, understand their needs, and provide effective solutions.

• Sales Acumen: Skill in promoting company programs, loyalty initiatives, and product benefits.

• Cash Handling Proficiency: Accurate and efficient processing of customer transactions, including cash, credit, and other payment methods.

• Merchandising & Stocking: Capability to execute planograms, stock shelves, and maintain store presentation standards.

• Communication Skills: Clear and respectful verbal communication for interacting with customers and team members.

• Operational Execution: Ability to follow Standard Operating Procedures (SOPs) for stocking, recovery, and omnichannel fulfillment.

Preferred Skills:

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

• Inventory Management Basics: Understanding of stock levels, replenishment, and inventory accuracy.

• Loss Prevention Awareness: Knowledge of common retail theft methods and safety protocols.

• Omnichannel Fulfillment Experience: Familiarity with BOPIS and SFS processes.

• Point of Sale (POS) System Proficiency: Experience with retail POS systems for efficient transaction processing.

📝 Enhancement Note: The qualifications emphasize a foundation in customer service and retail operations, with a specific emphasis on framing skills being a preference due to the role's title and cross-training aspect. The "0-2 years" experience level suggests that foundational skills are prioritized over extensive prior experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Candidates are not typically required to submit a formal portfolio for this entry-level retail position. However, demonstrating past achievements in customer service, sales, or operational efficiency through resume bullet points or interview examples is crucial.

• Examples of successful customer problem resolution or contributions to store operational improvements can serve as informal portfolio pieces.

Process Documentation:

• While formal process documentation is not expected, understanding and following established Standard Operating Procedures (SOPs) for customer service, sales, stocking, and framing production is mandatory.

• The ability to learn and adapt to new processes, such as Omni channel fulfillment or specific framing techniques, is highly valued.

📝 Enhancement Note: Given the entry-level, part-time nature of this role, a formal process or systems portfolio is unlikely to be a requirement. The focus will be on demonstrating foundational skills and the ability to learn and execute established retail and framing processes.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available, often with tiered coverage levels.

• Paid Time Off (PTO): Accrued PTO for vacation, sick days, or personal needs.

• Tuition Assistance: Programs to support continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, which can be a significant perk for a retail role.

• Rewards Program: Participation in the company's customer loyalty program.

• Retirement Savings Plan: Options like a 401(k) may be available, potentially with a company match.

Working Hours:

• This is a PART_TIME position. Typical working hours will vary based on store needs, potentially ranging from 10-30 hours per week.

• Flexibility is required, as hours will include nights, weekends, and early mornings, aligning with retail operational demands.

📝 Enhancement Note: Salary estimates are based on typical entry-level retail positions in the specified location. The benefits listed are explicitly mentioned in the company description and are generally applicable to both full-time and part-time team members, though eligibility and scope may vary.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Retail (Arts & Crafts / Home Decor): Michaels operates within the arts, crafts, and home decor retail sector. This industry requires a focus on product variety, seasonal trends, and customer inspiration. The operational demands include efficient inventory management, visual merchandising, and responsive customer service.

Company Size:

• Large Enterprise: Michaels is a large, publicly traded company with over 1,300 stores across North America and a significant online presence. This scale implies structured operations, established processes, and a defined corporate culture.

Founded:

• 1973: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail landscape, establishing brand recognition and a deep understanding of its customer base.

Team Structure:

• Store-Level Team: This role is part of a local store team, likely reporting to a Store Manager, Assistant Store Manager, or Department Specialist (e.g., Framing Manager).

• Functional Specialization: While the team is generally cross-functional, there may be individuals with specialized roles like Custom Framing, Visual Merchandising, or Inventory Management.

• Cross-Functional Collaboration: Team members are expected to collaborate across various store functions, supporting each other to meet daily operational goals and customer needs.

Methodology:

• Customer-Centric Approach: The company emphasizes a strong focus on customer experience, from in-store interactions to online fulfillment.

• Operational Efficiency: Processes like stocking, merchandising, and checkout are designed for efficiency and speed within a retail setting.

• Data-Driven Insights: While this role is more hands-on, the company utilizes data for inventory management, sales analysis, and customer behavior insights, influencing operational decisions.

• Safety & Compliance: Adherence to safety protocols and operational SOPs is a critical methodology for maintaining a secure and compliant retail environment.

Company Website: www.michaels.com

📝 Enhancement Note: The company context focuses on Michaels' position as a large retail entity in the arts and crafts sector. The "operations" here refer to the day-to-day running of a retail store, emphasizing customer service, inventory, and visual presentation.

📈 Career & Growth Analysis

Operations Career Level:

• Entry-Level Retail Associate: This is an entry-level position within the retail operations framework. It serves as a foundational role for individuals starting their careers in retail or seeking part-time employment. The scope is focused on executing defined tasks and providing direct customer support.

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Skill Development: Opportunity to gain proficiency in custom framing production and sales, potentially leading to specialized roles or increased responsibilities within the framing department.

• Cross-Training Expansion: Potential to become proficient in other store departments, enhancing overall retail operational knowledge and adaptability.

• Advancement within Store: With demonstrated performance and commitment, opportunities may arise for promotion to roles such as Key Holder, Department Specialist, or Assistant Manager positions within the store.

• Leadership Potential: For individuals showing strong leadership qualities, this role can be a stepping stone to supervisory or management tracks within Michaels.

📝 Enhancement Note: The growth analysis frames this role as a starting point within retail operations. The emphasis is on developing core retail skills, gaining specialized framing expertise, and the potential for advancement within the store hierarchy based on performance and demonstrated capabilities.

🌐 Work Environment

Office Type:

• Retail Store Environment: This role operates within a public retail store setting, characterized by customer traffic, diverse product displays, and dynamic operational activities.

Office Location(s):

• Slidell, Louisiana: The specific store location is 300 Town Center Pkwy, Slidell, LA. Proximity and accessibility to this location are key for the employee.

Workspace Context:

• Customer-Facing Areas: Primarily involves working on the sales floor, at the checkout counter, and within the custom framing area. These spaces are climate-controlled.

• Stock Rooms: May involve working in stock rooms for receiving and organizing merchandise; these areas might not always be climate-controlled.

• Specialized Areas: The frame shop contains tools like glass cutters and heat presses, requiring careful operation.

• Collaboration: Opportunities for interaction and collaboration with fellow team members and management are constant throughout the workday.

• Tools & Technology: Access to POS systems, inventory management tools, and framing production equipment.

Work Schedule:

• Part-time schedule, requiring flexibility to work nights, weekends, and early mornings. Specific hours will be determined by store needs and scheduling.

• The role requires standing for long periods, moving throughout the store, and performing physical tasks like bending, lifting, and reaching.

📝 Enhancement Note: The work environment description emphasizes the practical, hands-on nature of retail work. It highlights the need for physical stamina and adaptability to various store sections, including specialized areas like the frame shop.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete any online assessments.

• Phone Screen: A brief call with HR or a hiring manager to discuss basic qualifications, availability, and interest in the role.

• In-Person Interview: Typically involves an interview with the Store Manager or Assistant Manager. This may include behavioral questions, situational questions, and a discussion about your customer service philosophy and interest in custom framing.

• Skills Assessment (Potential): For the framing aspect, a practical demonstration or discussion of framing knowledge might be incorporated.

• Offer & Onboarding: If successful, an offer will be extended, followed by background checks and onboarding.

Portfolio Review Tips:

• Resume Focus: Highlight customer service achievements, retail experience, any sales success, and specific examples of responsibility (e.g., "Managed inventory for X section," "Assisted with Y store recovery initiatives").

• Framing Aptitude: If you have framing experience or a strong interest, be prepared to discuss it. Mention any personal projects, art classes, or relevant skills. Quantify achievements where possible (e.g., "Increased framing sales by X% through proactive customer engagement").

• Behavioral Examples: Prepare STAR method (Situation, Task, Action, Result) examples for common retail scenarios: handling difficult customers, working under pressure, contributing to team success, problem-solving.

• Company Knowledge: Research Michaels' brand, products, and values. Show an understanding of their commitment to creativity and customer inspiration.

Challenge Preparation:

• Situational Questions: Be ready to answer questions like: "How would you handle a customer who is unhappy with a framing order?" or "What would you do if you saw a coworker not following safety procedures?"

• Customer Service Scenarios: Prepare to describe how you would approach a customer who seems unsure about what they need, or how you would upsell the Rewards program.

• Operational Awareness: Think about how you would contribute to a well-stocked and visually appealing store, and how you would prioritize tasks during a busy shift.

📝 Enhancement Note: The application process is geared towards entry-level retail roles, focusing on customer service skills, work ethic, and basic operational capabilities. Portfolio emphasis is on resume content and interview responses rather than formal documents.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Proficiency with retail POS systems for transactions, returns, and customer loyalty program enrollment.

• Custom Framing Software/Hardware: Familiarity with specific software used for designing and pricing custom framing orders, and tools used in the production process (e.g., mat cutters, framing assembly tools, heat presses).

• Inventory Management Systems: Use of internal systems for tracking stock, receiving shipments, and managing store inventory levels.

• Planogram Software/Tools: Ability to interpret and execute planograms for effective product placement and visual merchandising.

Analytics & Reporting:

• Sales Reporting Tools: Basic understanding of sales performance metrics as reported by the POS system or store management.

• Inventory Reports: Ability to access and interpret basic inventory reports to assist with stocking and stock checks.

• Customer Feedback Platforms: Awareness of how customer feedback (VOC surveys) is collected and utilized.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Primarily through the Rewards program and Private Label Credit Card enrollment, requiring data capture and customer interaction.

• Omnichannel Fulfillment Systems: Tools and processes for managing BOPIS and SFS orders, requiring system updates and accurate order fulfillment.

📝 Enhancement Note: The technology stack for this role is typical for a retail environment, focusing on systems that manage customer transactions, inventory, product placement, and specialized services like custom framing.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: A core value is to inspire and enable creativity in customers and team members. This translates to a supportive environment for artistic expression and problem-solving.

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping experience is paramount, fostering a service-oriented culture.

• Teamwork & Respect: Encouraging collaboration, mutual respect, and positive interactions among team members is essential for a harmonious and productive work environment.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking ownership of responsibilities are crucial for maintaining trust and operational excellence.

• Efficiency & Adaptability: Valuing efficient execution of tasks and the ability to adapt to changing store needs or customer demands.

Collaboration Style:

• Supportive & Cross-Functional: Team members are expected to support each other across different store functions, assisting with tasks outside their primary role when needed.

• Open Communication: Encouraging open dialogue and feedback between team members and management to address operational challenges and improve processes.

• Learning-Oriented: A culture that supports cross-training and knowledge sharing, particularly in specialized areas like custom framing.

📝 Enhancement Note: The culture and values reflect a retail environment that balances creative passion with operational discipline, emphasizing customer service and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling direct customer service, sales promotion, operational tasks (stocking, recovery), and specialized framing duties simultaneously.

• Customer Demands: Handling a wide range of customer needs, from simple product inquiries to complex custom framing consultations, often under time pressure.

• Physical Demands: The role requires sustained standing, lifting, and movement, which can be physically demanding.

• Pace of Retail: Adapting to the fast-paced nature of retail, especially during peak seasons or promotional periods.

• Learning Custom Framing: Acquiring proficiency in the technical aspects of custom framing production and sales can be a learning curve.

Learning & Development Opportunities:

• Custom Framing Certification/Training: Potential for formal training or advanced skill development in custom framing techniques and design.

• Retail Management Track: Opportunities to develop leadership skills for potential advancement into supervisory or management roles.

• Product Knowledge Expansion: Continuous learning about new art supplies, craft trends, and framing materials.

• Customer Service Best Practices: Ongoing training and feedback to enhance customer interaction and sales techniques.

• Omnichannel Operations: Gaining experience with modern retail fulfillment methods like BOPIS and SFS.

📝 Enhancement Note: The challenges and growth opportunities are framed around the specific demands of a retail associate role with a framing specialization, highlighting both the hurdles and the potential for development within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle an upset customer regarding a framing order?" "How would you approach a customer who appears to need assistance but is browsing?"

• Sales & Promotion: "How would you encourage a customer to sign up for the Rewards program or a Private Label Credit Card?" "What's your approach to upselling or suggesting complementary products?"

• Operational Task Management: "How would you prioritize your tasks if you had to stock shelves, help a customer, and process a framing order simultaneously?" "What steps would you take to ensure accurate cash handling?"

• Framing Specifics: "What interests you about custom framing?" (If you have experience, be ready to discuss it). "How would you guide a customer through the custom framing design process?"

Company & Culture Questions:

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting experiences relevant to customer service, sales, and any operational responsibilities.

• Showcase Framing Aptitude: If you have framing experience or personal projects, be ready to discuss them briefly. Focus on your interest and willingness to learn.

• STAR Method: For behavioral questions, use the STAR method to provide concise, impactful answers demonstrating your skills and problem-solving abilities.

• Enthusiasm: Convey genuine enthusiasm for the role, the company, and the opportunity to contribute to Michaels' creative environment.

📝 Enhancement Note: Interview preparation advice is tailored to common retail hiring practices, focusing on behavioral questions, customer service scenarios, and demonstrating enthusiasm and a willingness to learn.

📌 Application Steps

To apply for this PT Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to clearly highlight any customer service, retail, sales, or hands-on craft/artistic experience. Use keywords from the job description such as "customer service," "cash handling," "merchandising," "stocking," and "custom framing."

• Prepare for Behavioral Questions: Anticipate questions about customer interactions, problem-solving, teamwork, and handling challenging situations. Prepare specific examples using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), brand values, and commitment to creativity. Understand their customer loyalty programs.

• Highlight Framing Interest: If you have framing experience or a strong interest, be ready to articulate why you are drawn to this aspect of the role and your willingness to learn production tasks.

⚠️ Important Notice: This enhanced job description provides a comprehensive overview based on the provided input and industry standards. Specific details about compensation, benefits, and interview processes should be confirmed directly with Michaels Stores during the application and hiring stages.