P/T Framer

📍 Job Overview

Job Title: P/T Framer

Company: Michaels Stores

Location: N. Huntington - 350 Walt Whitman Rd, Huntington, West Virginia, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-08-09T00:00:00

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically centered around custom framing solutions and sales.

• Responsibilities include operating specialized framing equipment, managing inventory, and contributing to overall store operations to ensure a positive shopping environment.

• The position demands proficiency in basic computer and measuring skills, along with the ability to handle transactions accurately and efficiently.

• Key aspects involve building strong customer relationships, understanding their needs, and translating them into high-quality custom framing products.

📝 Enhancement Note: The raw job description indicates a "P/T Framer" role, which is typically found in retail settings. Given the company is Michaels Stores, a known arts and crafts retailer, this role is categorized under Retail Operations with a specialization in Custom Framing. The "Part time" employment type and the 0-2 years experience level suggest an entry-level to junior position within the retail operations structure.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and offering personalized custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to engage customers and drive sales in the Custom Framing department.
  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Acknowledge all customers entering the store and offer assistance proactively.

• Production & Quality Control:

  • Accurately complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment, including specialized machinery and a glass cutter, to precise specifications.
  • Ensure all finished products meet company standards for craftsmanship and presentation.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including SISO (Slam It Shut, Open) displays and Directed Replenishment, ensuring visual appeal and product availability.
  • Contribute to an organized, clean, and clutter-free store environment.
  • Participate actively in truck unloading and stocking processes, adhering to truck standards and timelines.
  • Assist with Omni channel processes, supporting online order fulfillment and customer pickup.

• Operational Compliance & Efficiency:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and requirements.
  • Support shrink and safety programs by following established protocols and reporting any concerns.
  • Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and security.

• Teamwork & Professionalism:

  • Interact with colleagues and customers in an accepting and respectful manner, maintaining a positive attitude even in challenging situations.

  • Promote commitment to the organization's vision and values, serving as a positive role model.

📝 Enhancement Note: The primary responsibilities have been expanded to detail the customer-facing, production, operational, and teamwork aspects of the Framer role. Specific mentions of "Elevated ABC Deliver" and "SISO" are retained from the original description to reflect company-specific processes. The emphasis on quality, timeliness, and adherence to SOPs is critical for retail operations roles.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated, it is a standard baseline. Experience:

• 0-2 years of experience in a customer-facing or operational role.

• Experience in a retail environment is preferred, particularly in sales or customer service capacities. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially online order management tools.

• Measuring Skills: Precision in taking measurements for custom framing projects is critical.

• Framing Equipment Operation: Proficiency or demonstrated ability to learn and operate framing machinery, including specialized tools like glass cutters.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions that lead to satisfaction and sales.

• Cash Handling: Accurate and secure management of financial transactions, including operating a cash register.

• Merchandising & Presentation: Aptitude for maintaining visually appealing displays and organized store sections.

• Adherence to SOPs: Discipline to follow established Standard Operating Procedures for all tasks.

• Communication Skills: Clear and effective verbal communication for interacting with customers and team members.

Preferred Skills:

• Retail Sales Experience: Proven track record of selling products or services, demonstrating an ability to meet sales targets.

• Custom Framing Knowledge: Prior experience or a strong interest in art, design, and custom framing techniques.

• Inventory Management: Familiarity with stock management, replenishment, and display maintenance.

• Problem-Solving: Ability to identify and resolve customer issues or operational challenges effectively.

📝 Enhancement Note: The required and preferred skills have been detailed to reflect the operational and customer-centric nature of a retail framer role. Basic computer and measuring skills are explicitly mentioned in the source. The preference for retail and sales experience aligns with the role's objective to drive sales and build customer relationships.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this specific entry-level retail role, candidates should be prepared to discuss past experiences that demonstrate the required skills.

• Customer Service Examples: Be ready to share instances where you successfully resolved customer issues or exceeded customer expectations.

• Sales Achievements: Prepare to talk about times you contributed to sales goals, perhaps through upselling or cross-selling.

• Process Adherence: Discuss experiences where you followed specific procedures (SOPs) to ensure quality and compliance.

• Problem-Solving Scenarios: Have examples of how you tackled operational challenges or customer complaints effectively.

Process Documentation:

• No formal process documentation is expected from candidates for this role. The focus is on understanding and executing established company processes.

• SOP Familiarity: Demonstrate an understanding of the importance of following Standard Operating Procedures for consistent results and compliance.

• Workflow Execution: Be prepared to describe how you would approach tasks like completing a framing order or managing a department display according to outlined steps.

📝 Enhancement Note: For an entry-level part-time retail position like a Framer, a formal process and systems portfolio is generally not expected. The enhancement focuses on preparing candidates to discuss relevant experiences that showcase their adherence to processes and ability to execute operational tasks, rather than submitting documented work.

💵 Compensation & Benefits

Salary Range:

• $17.50 - $20.60 per hour

• This range is provided based on the explicit statement in the job description. Benefits:

• For eligible team members:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits
  • Tuition assistance
  • Adoption assistance
  • Various voluntary insurance options

• All team members:

  • Everyday perks such as employee discounts

  • Access to partner discount programs Working Hours:

• This is a Part-time position.

• Work hours include nights, weekends, and early mornings, as required by retail operational needs.

• The role is listed with an AI-calculated "working_hours" of 40, which typically implies a full-time equivalent for calculation purposes but the role itself is part-time.

📝 Enhancement Note: The salary range and benefits are directly extracted from the provided text. The working hours clarification emphasizes the part-time nature and the flexibility required for retail scheduling. The AI-calculated 40 hours is noted but contextualized as a potential system default rather than the actual weekly commitment for this part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail, Custom Framing Manufacturing. Michaels operates as a leading retailer in North America, providing a wide range of arts, crafts, and custom framing merchandise.

Company Size: Over 1,300 stores across 49 states and Canada, plus online presence. This indicates a large, established retail organization with significant operational scale.

Founded: 1973. Michaels has a long history and established presence in the retail sector.

Headquarters: Irving, Texas.

Team Structure:

• This role is part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Collaboration is expected with fellow sales associates, stock team members, and potentially customer service representatives.

• Cross-functional interaction will primarily be within the store, focusing on customer flow, inventory management, and sales support. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions ("Elevated ABC Deliver").

• Process Adherence: Strong focus on following Standard Operating Procedures (SOPs) for consistent execution of tasks, quality control, and compliance.

• Efficiency & Productivity: Participation in stocking, merchandising, and operational tasks aimed at maintaining store standards and supporting sales.

• Safety & Compliance: Commitment to maintaining a safe work environment and adhering to company policies.

Company Website: www.michaels.com

📝 Enhancement Note: Company context has been inferred from the provided description and general knowledge of Michaels Stores. The emphasis is on the scale of operations, the customer-centric culture, and the importance of process adherence within a large retail framework.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This position serves as a foundational role within the retail operations of Michaels, focusing on a specific department (Custom Framing) and core customer service functions.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with day-to-day guidance from a department supervisor or lead if available.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and indirectly through excellent customer service, which fosters repeat business and positive store reputation. Effective merchandising and inventory management also contribute to operational efficiency and sales performance.

Growth Opportunities:

• Skill Development: Opportunity to gain proficiency in custom framing techniques, sales, customer relationship management, and retail operations.

• Advancement within Store: Potential to progress to roles such as Framing Department Lead, Key Holder, Assistant Manager, or Store Manager, depending on performance and interest.

• Cross-Departmental Experience: Opportunity to learn about other areas of store operations (e.g., general merchandise, crafts) to broaden retail expertise.

• Specialization: Deepen expertise in custom framing, potentially leading to specialized roles or training within the company's framing division (Artistree).

📝 Enhancement Note: Growth opportunities are framed within the context of a retail career path, emphasizing skill acquisition and potential internal advancement within Michaels Stores. The connection to Artistree, the custom framing manufacturer, is noted as a potential specialized growth avenue.

🌐 Work Environment

Office Type: Public retail store setting. This is a customer-facing environment with constant interaction.

Office Location(s): N. Huntington - 350 Walt Whitman Rd, Huntington, West Virginia. The store is climate-controlled, but some stock rooms may not be.

Workspace Context:

• Customer Interaction: The primary workspace involves direct engagement with customers in the store and the framing area.

• Tools & Equipment: Access to framing equipment, glass cutters, heat presses, cash registers, and basic computer systems.

• Team Collaboration: Opportunities for interaction and teamwork with other store associates during daily operations, stocking, and customer service tasks.

• Physical Demands: The environment requires standing for extended periods, bending, lifting, carrying, reaching, and stretching.

Work Schedule:

• Part-time position.

• Requires flexibility to work nights, weekends, and early mornings as dictated by store operating hours and customer traffic.

📝 Enhancement Note: The work environment description focuses on the physical aspects of a retail store, the specific tools used in the framing area, and the collaborative nature of a store team. The schedule flexibility is highlighted as a key characteristic of part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an application review and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Typically conducted at the store location by the hiring manager (Store Manager or Assistant Manager).

  • Behavioral Questions: Expect questions about past experiences related to customer service, problem-solving, teamwork, and handling difficult situations.
  • Situational Questions: Questions might assess how you would handle specific scenarios, such as dealing with an unhappy customer or managing a framing order.
  • Skills Assessment: Discussion of your basic computer and measuring skills, and your ability to learn to operate framing equipment.

• Practical Demonstration (Potential): May involve a brief demonstration of measuring skills or a discussion about how you would approach a framing consultation.

• Offer: If successful, an offer will be extended, contingent on background checks and verification.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss your experience using the STAR method (Situation, Task, Action, Result).

• Customer Service Examples: Be ready to detail a time you went above and beyond for a customer or resolved a complaint effectively.

• Sales Contributions: Share an instance where you successfully upsold or cross-sold, leading to increased sales.

• Process Adherence: Describe a situation where following a strict procedure was crucial for success or safety.

• Teamwork Scenarios: Talk about a time you collaborated effectively with colleagues to achieve a store goal.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like: "How would you handle a customer who is unhappy with their custom framing order?" or "How would you approach a customer who seems unsure about their framing choice?"

• Product Knowledge: While not expected to be an expert, showing an interest in learning about framing materials, styles, and preservation techniques will be beneficial.

• Operational Awareness: Be ready to discuss how you would ensure the framing area is clean, organized, and safe.

📝 Enhancement Note: The interview process and preparation tips are tailored for an entry-level retail role. The emphasis is on behavioral and situational questions, with advice on how to present past experiences effectively in lieu of a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and finishing products. This includes:

  • Glass cutter
  • Mat cutter (manual or automated)
  • Framing assembly tools (e.g., underpinner, staple gun)
  • Heat press (mentioned in work environment)

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer orders.

• Basic Computer Systems: For accessing company information, training modules, and potentially order management software.

Analytics & Reporting:

• While not directly managed by the Framer, they contribute to store-level data through sales transactions.

• Basic understanding of how sales performance and customer feedback contribute to store reporting may be beneficial. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a customer-centric approach that may involve basic CRM functionalities within the POS or a separate system for tracking customer preferences and order history.

• Inventory Management Systems: Likely used for tracking stock levels of framing materials and ready-made frames (e.g., SISO, Directed Replenishment).

📝 Enhancement Note: The tools and technology stack are based on the nature of the role and the description of framing equipment and store operations. The focus is on the practical tools used daily in a framing department and a retail store setting.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building strong relationships through personalized service and quality products.

• Creativity & Craftsmanship: Valuing the artistic aspect of framing and striving for high-quality, aesthetically pleasing results.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and a positive customer experience.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical practices in all interactions and tasks.

• Efficiency & Organization: Maintaining a clean, organized workspace and contributing to efficient store operations.

Collaboration Style:

• Service-Oriented: Working together to ensure every customer receives excellent service, whether in the framing department or elsewhere in the store.

• Process-Driven: Collaborating to uphold company standards and procedures to maintain consistency and quality across all operations.

• Supportive: Assisting team members with tasks, sharing knowledge, and contributing to a positive work environment.

• Proactive: Identifying needs and taking initiative to address them, whether it's assisting a customer, tidying a display, or helping with stocking.

📝 Enhancement Note: Company values are inferred from the overall mission of Michaels (fueling creativity) and the operational requirements of a retail environment. The emphasis is on customer service, quality, teamwork, and adherence to established processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to complete framing orders accurately while also engaging with customers and driving sales.

• Customer Expectations: Meeting diverse customer needs and preferences for custom framing, which can range from simple to highly complex artistic visions.

• Learning Curve for Equipment: Mastering the operation of framing equipment and glass cutters safely and efficiently.

• Physical Demands: The role requires physical stamina, including standing for long periods and lifting moderately heavy items.

• Pace of Retail: Working in a dynamic retail environment that can be fast-paced, especially during peak seasons or sales events.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design, material selection, and production techniques.

• Sales Acumen: Enhance consultative selling skills, focusing on understanding customer needs and recommending appropriate solutions.

• Retail Operations: Gain a broader understanding of store management, inventory control, visual merchandising, and customer service best practices within a large retail organization.

• Company-Specific Training: Access to training programs provided by Michaels on products, sales techniques, and operational procedures.

• Potential for Advancement: Opportunities to grow into leadership roles within the store or specialize further in the framing division.

📝 Enhancement Note: Challenges are identified based on the nature of the role's responsibilities, and growth opportunities are aligned with typical retail career progression and skill development within a specialized department.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" or "How would you approach a customer who is unsure about their framing choice?"

  • Preparation: Use the STAR method to detail specific instances. Focus on active listening, empathy, and finding solutions. For framing, emphasize guiding the customer through options.

• Sales Approach: "How do you approach selling a product or service?" or "What would you do if a customer seemed hesitant to purchase a custom framing order?"

  • Preparation: Highlight consultative selling, understanding needs, and presenting value. Be ready to discuss how you would overcome objections by focusing on quality, uniqueness, and long-term value.

• Operational Execution: "How do you ensure accuracy when performing a task?" or "Describe your experience with maintaining a clean and organized workspace."

  • Preparation: Discuss your attention to detail, adherence to SOPs, and commitment to quality. Mention any experience with inventory management or visual merchandising.

• Teamwork & Fit: "Why are you interested in working for Michaels?" or "How do you contribute to a positive team environment?"

  • Preparation: Research Michaels' mission and values. Connect your skills and interests to their brand. Emphasize your collaborative spirit and willingness to support colleagues.

Company & Culture Questions:

• Company Mission: "What do you know about Michaels and our focus on creativity?"

  • Preparation: Familiarize yourself with Michaels' purpose ("fuel the joy of creativity and celebration") and their market position.

• Role Understanding: "What do you understand to be the main responsibilities of a Framer?"

  • Preparation: Be clear about the blend of sales, production, and customer service required.

• Motivation: "Why are you interested in a part-time role?" or "What are your long-term career goals?"

  • Preparation: Align your motivations with the role's requirements and your career aspirations, showing enthusiasm for learning and contributing.

Portfolio Presentation Strategy:

• As a formal portfolio is not required, focus on preparing compelling stories from your past experiences.

• STAR Method Stories: Have 2-3 well-rehearsed examples ready that highlight your customer service, sales, problem-solving, and operational skills.

• Quantify Achievements: Whenever possible, use numbers to demonstrate impact (e.g., "increased sales in my department by X%," "handled Y customer transactions daily").

• Enthusiasm for Framing: Express genuine interest in the craft of custom framing and the opportunity to help customers bring their visions to life.

📝 Enhancement Note: Interview preparation focuses on common retail interview questions, emphasizing behavioral and situational responses. The advice steers candidates toward presenting their experience effectively in lieu of a formal portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight relevant customer service, sales, and any operational experience. Use keywords from the job description like "customer service," "sales," "custom framing," "merchandising," and "cash handling."

• Prepare Your Stories: Rehearse 2-3 examples using the STAR method that showcase your skills in customer interaction, problem-solving, and following procedures. Be ready to discuss these during an interview.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and the importance of custom framing to their business. Understand their commitment to creativity and customer experience.

• Prepare Questions: Have a few thoughtful questions ready to ask the interviewer about the team, daily operations, or training opportunities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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