PT Framer 2

📍 Job Overview

Job Title: PT Framer 2

Company: Michaels Stores

Location: Lethbridge, Alberta, Canada

Job Type: Part-Time

Category: Retail Operations / Sales

Date Posted: May 29, 2026

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service and driving sales within the custom framing department of a retail store.

• It involves crafting personalized framing solutions and ensuring a positive shopping experience for all customers.

• Key responsibilities include managing sales transactions, executing framing production to high-quality standards, and maintaining store presentation.

• The position requires adherence to operational procedures, including inventory management, visual merchandising, and point-of-sale operations.

📝 Enhancement Note: While the job title is "PT Framer 2," the description indicates a blend of sales, customer service, and operational duties typical of a retail associate with a specialization in custom framing. The "2" likely denotes a level within an internal career progression, but for external candidates, it's an entry to junior-level role.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by understanding their needs and recommending suitable custom framing solutions.
  • Utilize Elevated ABC Deliver methodology to engage customers and drive sales outcomes.
  • Assist customers in locating products and provide solutions to their creative needs.

• Custom Framing Execution:

  • Complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment and glass cutters accurately and safely.
  • Maintain the ready-made frame department, ensuring it is well-organized and appealing.

• Store Operations & Merchandising:

  • Adhere to Standard Operating Procedures (SOPs) and company programs to ensure policy compliance and operational efficiency.
  • Maintain a safe, clean, and clutter-free store environment, with a focus on the framing area.
  • Participate in truck un-load and stocking processes, ensuring adherence to truck standards and timely completion.
  • Manage assigned areas, including SISO (Sales In, Stock Out) and Directed Replenishment, to ensure product availability.

• Point of Sale & Transaction Management:

  • Operate the cash register efficiently and execute cash handling procedures according to company standards.
  • Assist with Omni channel processes, such as buy online, pick up in-store (BOPIS).

• Team Collaboration & Culture:

  • Interact positively and respectfully with colleagues, remaining composed in challenging situations.

  • Promote organizational values and serve as a positive role model for team members and customers.

📝 Enhancement Note: The responsibilities highlight a hands-on role focused on both direct customer interaction and production/operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach that candidates should research.

🎓 Skills & Qualifications

Education:

Experience:

• Demonstrated ability to learn and apply new skills quickly, particularly in a retail or customer-facing environment.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, basic data entry, and potentially internal communication platforms.

• Measuring Skills: Proficiency in taking accurate measurements for custom framing projects.

• Framing Equipment Operation: Capability to safely and effectively operate framing equipment and a glass cutter.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for selling products and services, and meeting sales targets.

• Cash Handling: Experience operating a cash register and managing financial transactions accurately.

• Merchandising: Understanding of how to present products effectively to enhance customer appeal.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store environment.

• Sales Experience: Proven track record of successfully selling products or services to customers.

• Art/Design Aptitude: An eye for design and an understanding of aesthetic principles relevant to framing.

📝 Enhancement Note: The requirements lean towards practical skills and a customer-centric mindset rather than formal education. Candidates with prior retail sales experience, especially in custom services or visual merchandising, will have a distinct advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates are encouraged to prepare examples of projects or experiences that demonstrate the required skills. This could include:

  • Custom Framing Examples: If possible, showcase past framing projects (photos, descriptions) that highlight creativity, quality, and problem-solving.
  • Sales Success Stories: Brief narratives about exceeding sales targets or successfully resolving customer issues.
  • Process Improvement Ideas: Thoughts on how to streamline framing workflows or enhance customer service.

• Documentation of Skills: Be ready to discuss specific instances where basic computer, measuring, and equipment operation skills were applied effectively.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to:
  • Workflow Design: How they would approach a custom framing order from initial customer consultation to final product delivery.
  • Quality Control: Methods for ensuring the craftsmanship and accuracy of framing work.
  • Inventory Management: Understanding of stock rotation, replenishment, and visual presentation for frame stock.

📝 Enhancement Note: For this role, a "portfolio" is less about a formal document and more about being able to articulate practical experience and problem-solving abilities during the interview process. Candidates should prepare to speak concretely about their skills and past achievements.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued paid time off for vacation, personal days, or sick leave.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Potential Benefits: May include retirement savings plans (e.g., RRSP matching), employee assistance programs, and opportunities for advancement.

Working Hours:

• This is a part-time position. Actual hours may vary but are expected to be less than 30-35 hours per week.

• The role requires flexibility to work nights, weekends, and early mornings, aligning with retail operational needs.

📝 Enhancement Note: The salary estimate is based on current market data for part-time retail positions in Canada, considering the specific location and the nature of the role. The benefits listed are explicitly mentioned in the provided company information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts, Crafts, and Home Decor Retail. Michaels is a leading retailer in North America for creative products and custom framing services.

Company Size: Large (over 1,000 employees globally, with a significant retail footprint across North America). This implies established processes and a structured corporate environment.

Founded: 1973. Michaels has a long history and a well-established brand presence.

Team Structure:

• Store Level: You will be part of a store team consisting of a Store Manager, Assistant Store Manager(s), Team Leads, and fellow Associates (including framers, cashiers, and stock associates).

• Reporting: This role typically reports to a Framing Department Lead or the Store Manager, depending on the store's management structure.

• Collaboration: Expect to collaborate closely with all store associates, particularly those in customer service and sales, to ensure a cohesive customer experience and efficient store operations.

Methodology:

• Customer-Centric Approach: A strong emphasis on customer service and building relationships is core to the Michaels experience.

• Process Adherence: Reliance on Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales to production and inventory.

• Data-Driven Operations: While this role is hands-on, decisions regarding merchandising, inventory, and sales are informed by store performance data.

• Quality Focus: Emphasis on delivering high-quality custom framing solutions and maintaining store presentation standards.

Company Website: https://www.michaels.com/ / https://canada.michaels.com/

📝 Enhancement Note: Michaels operates within the large-scale retail sector, which generally emphasizes operational efficiency, customer engagement, and standardized processes. The company's long history suggests a stable work environment.

📈 Career & Growth Analysis

Operations Career Level: This "PT Framer 2" position is an entry-to-junior level role within the retail operations and sales specialization. It focuses on executing defined tasks related to custom framing, customer service, and general store operations.

Reporting Structure: Typically reports to a department lead or store management, indicating a clear line of supervision and guidance.

Operations Impact: While not a strategic operations role, this position directly impacts store revenue through custom framing sales and customer satisfaction. Efficient execution of framing orders and excellent customer service contribute to repeat business and positive word-of-mouth, which are critical for retail success.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering various techniques and materials.

• Advancement within Framing: Potential to move into a Framing Department Lead role, responsible for managing the department, training staff, and driving sales.

• Cross-Functional Retail Roles: Experience gained can lead to opportunities in other store departments (e.g., visual merchandising, inventory management) or supervisory roles.

• Management Track: With demonstrated performance and leadership potential, advancement to Assistant Store Manager or Store Manager is a possibility within Michaels' retail management structure.

📝 Enhancement Note: The growth path is clearly defined within the retail store environment, offering opportunities for specialization in framing or broader retail management.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be within the Michaels store, including the sales floor and the dedicated custom framing shop.

Office Location(s): Lethbridge, Alberta, Canada. Specific address: 501 1st Ave S Ste Y07.

Workspace Context:

• Sales Floor: Engaging with customers, merchandising displays, and maintaining a clean shopping environment.

• Frame Shop: A specialized area equipped with tools like a glass cutter and heat press. This area requires precision and adherence to safety protocols.

• Stock Room: May be used for inventory storage and processing, and may not always be climate-controlled.

• Collaboration: Frequent interaction with fellow team members and customers.

Work Schedule:

• Part-time hours, requiring flexibility to work nights, weekends, and early mornings.

• Work hours are subject to store operational needs and scheduling.

📝 Enhancement Note: The work environment is dynamic and customer-facing, with a specific, tool-intensive area for custom framing. Flexibility in scheduling is a key requirement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit your resume and complete the online application form.

• Screening: A brief phone or online screening may occur to assess basic qualifications and interest.

• In-Person Interview: Typically involves a one-on-one interview with the Store Manager or Framing Department Lead.

  • Behavioral Questions: Expect questions about customer service scenarios, problem-solving, teamwork, and handling difficult situations.
  • Skills Assessment: Discussion or demonstration of basic measuring skills, computer proficiency, and understanding of framing concepts.
  • Portfolio Discussion (Informal): Be prepared to talk about any relevant past projects or experiences that showcase your skills.

• Practical Assessment (Potential): You might be asked to perform a simple measuring task or discuss how you would approach a framing consultation.

• Final Interview/Offer: Discussions about compensation, benefits, and role expectations.

Portfolio Review Tips:

• Focus on Relevance: If you have framing experience, highlight it. If not, emphasize transferable skills from other retail, craft, or customer service roles.

• Quantify Achievements: Instead of saying "good customer service," say "resolved customer complaints resulting in X% satisfaction increase."

• Showcase Problem-Solving: Prepare examples of how you've overcome challenges in previous roles, especially those involving precision or customer needs.

Challenge Preparation:

• Customer Scenario: Be ready to role-play how you would consult with a customer about framing a valuable piece of art or a cherished photo.

• Problem-Solving: Prepare for questions like, "What would you do if a customer was unhappy with their framing order?" or "How would you handle a rush order?"

• Technical Understanding: Familiarize yourself with basic framing terms and processes if you don't have prior experience.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service aptitude, and cultural fit for a retail environment. Be prepared to discuss your experience and problem-solving abilities.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for processing sales transactions, managing customer accounts, and potentially order entry. Specific system details not provided but expect standard retail POS functionality.

• Custom Framing Equipment:

  • Framing Mat Cutters: For precise cutting of mat boards.
  • Glass Cutters: For custom-sized glass or acrylic.
  • Heat Press/Laminator: For certain finishing techniques.
  • Miter Saws/Choppers: For cutting frame mouldings.

• Measuring Tools: Tape measures, rulers, calipers for accurate dimensioning.

• Computer/Tablet: For accessing training materials, company portals, and possibly design software.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM): The POS system may have basic CRM capabilities for tracking customer purchase history and preferences.

• Order Management System: Integrated with the POS to track custom framing orders from placement to completion.

📝 Enhancement Note: Proficiency with point-of-sale systems and specialized framing equipment is essential. Familiarity with basic measuring tools is also critical.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through quality service.

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Teamwork & Respect: Collaborating effectively with colleagues and maintaining a positive, respectful work environment.

• Accountability: Taking ownership of tasks, from sales to production, and adhering to company standards.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support each other across different store functions (sales, framing, stock).

• Open Communication: Encouraging clear communication to resolve customer issues and ensure smooth operations.

• Shared Goals: Working together to achieve store sales targets and maintain high operational standards.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational efficiency and strong customer service. Teamwork and mutual respect are key components.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Roles: Effectively managing customer service, sales consultations, and production tasks simultaneously in a busy retail environment.

• Precision Requirements: Ensuring the highest quality and accuracy in custom framing, where small errors can be costly.

• Customer Expectations: Meeting diverse customer needs and expectations for unique and valuable items.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and using specialized equipment, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in custom framing design, material selection, and fabrication techniques.

• Sales & Customer Service Skills: Enhance abilities in consultative selling, relationship building, and conflict resolution.

• Retail Operations Knowledge: Gain experience in inventory management, visual merchandising, and POS systems.

• Leadership Potential: Opportunities to grow into supervisory or lead roles within the store.

📝 Enhancement Note: The role offers hands-on skill development in a specialized area of retail, coupled with opportunities to hone customer service and sales capabilities.

💡 Interview Preparation

Strategy Questions:

• Framing Consultation: "How would you approach a customer who wants to frame a very large or unusually shaped item?" or "Describe your process for helping a customer choose the right mat and frame for their artwork."

  • Preparation: Practice walking through the steps of a framing consultation, emphasizing active listening, understanding the customer's vision, and offering expert advice on materials and design.

• Customer Service Scenarios: "Tell me about a time you dealt with a difficult customer. How did you resolve the situation?"

  • Preparation: Use the STAR method (Situation, Task, Action, Result) to detail past experiences resolving customer issues, focusing on empathy, problem-solving, and maintaining professionalism.

• Sales & Motivation: "What motivates you to achieve sales goals?" or "How do you stay updated on current framing trends?"

  • Preparation: Articulate your enthusiasm for sales and customer satisfaction. Research current framing trends and materials to demonstrate genuine interest.

Company & Culture Questions:

• "Why are you interested in working at Michaels, specifically in the framing department?"

  • Preparation: Research Michaels' mission and values, connecting them to your own interests and skills. Highlight any personal passion for art, crafts, or design.

• "How do you contribute to a positive team environment?"

  • Preparation: Provide examples of your collaborative nature and how you support colleagues.

Portfolio Presentation Strategy:

• Verbal Examples: Be prepared to verbally describe specific projects or customer interactions that showcase your skills.

• Visual Aids (Optional): If you have photos of previous framing work, be ready to share them (e.g., on your phone) to illustrate your capabilities.

• Focus on Process: Explain your approach to tasks, emphasizing attention to detail, problem-solving, and customer-centricity.

📝 Enhancement Note: Be ready to demonstrate both your practical skills and your ability to engage customers and contribute positively to the store team.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, any craft or artistic skills, and experience with tools or equipment. Quantify achievements where possible.

• Prepare for Interview: Review common retail interview questions, focusing on customer service, sales, and problem-solving. Be ready to discuss your interest in custom framing and Michaels.

• Research the Company: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to demonstrate genuine interest and cultural fit.

• Practice Explaining Skills: Be ready to clearly articulate your basic computer, measuring, and equipment operation skills, using concrete examples from past experiences.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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