C-Design Consultant

📍 Job Overview

Job Title: C-Design Consultant

Company: Moe's Home Collection

Location: Vancouver, BC, Canada

Job Type: Full-Time

Category: Retail Sales & Design Consulting

Date Posted: June 02, 2026

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service and design consultation within a retail showroom environment, focusing on driving sales and enhancing customer experience for furniture and home decor.

• The position requires a proactive approach to sales, leveraging product knowledge and creative selling techniques to meet and exceed individual sales goals and contribute to store profitability.

• Key responsibilities include building and maintaining strong customer relationships, both with existing clientele and by actively prospecting for new customers, ensuring a consistent flow of business.

• The role also involves contributing to the visual presentation of the showroom, maintaining store standards, and collaborating effectively with the retail team to achieve collective success.

📝 Enhancement Note: While the job title is "C-Design Consultant," the description and responsibilities indicate a strong focus on retail sales within a design-forward environment, rather than a pure design or consulting role. The emphasis is on selling furniture with design advice as a supporting function.

📈 Primary Responsibilities

• Deliver world-class, sincere, friendly, and energetic customer service, embodying brand values and creating an engaging showroom experience.

• Maximize sales growth and profitability through creative selling, effective teamwork, and superior customer service, ensuring an outstanding client experience.

• Employ effective selling techniques to build multiple sales opportunities and increase overall transaction value and profitability.

• Develop and maintain comprehensive product knowledge across the Moe's, Sundays, and Hetta brands, understanding features, benefits, and material specifications to inform customer decisions.

• Proactively manage individual sales and service goals, demonstrating self-motivation and accountability to store management objectives.

• Cultivate and nurture relationships with existing customers and actively seek out and engage new prospects to expand the customer base.

• Support and actively utilize established customer acquisition strategies and initiatives implemented by store management.

• Assist in the implementation and maintenance of visual merchandising standards, ensuring product displays are appealing and signage is accurate and effective.

• Uphold high standards for store maintenance, cleanliness, and organization to create a welcoming and professional environment.

• Foster a strong sense of teamwork by collaborating respectfully and efficiently with all associates to achieve common objectives.

• Perform other assigned duties as directed by the store manager, demonstrating flexibility and a willingness to contribute to overall store operations.

• Provide assistance with furniture moves and showroom setup, contributing to the physical presentation and functionality of the space.

• Maintain the cleanliness and orderliness of the parking lot area.

📝 Enhancement Note: The responsibilities list includes tasks beyond direct sales and design consultation, such as physical store maintenance and furniture moving. These indicate a hands-on retail environment where team members contribute to all aspects of store operations.

🎓 Skills & Qualifications

Education:

Experience:

Required Skills:

• Customer Service Excellence: Proven ability to provide sincere, friendly, and energetic service, creating positive customer interactions.

• Sales Acumen: Demonstrated skills in creative selling, upselling, and closing sales to meet and exceed targets.

• Product Knowledge Acquisition: Aptitude for quickly learning and retaining detailed product information, including features, benefits, and materials.

• Interpersonal Communication: Strong verbal and written communication skills in English, with the ability to engage effectively with diverse clientele.

• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a detail-oriented approach in a fast-paced environment.

• Teamwork & Collaboration: Proven ability to work cooperatively and respectfully with colleagues to achieve shared goals.

• Problem-Solving: Capacity to handle customer inquiries and issues effectively, contributing to customer satisfaction.

• Physical Stamina: Ability to lift and move up to 50 lbs and perform physical tasks related to showroom maintenance and furniture handling.

• Weekend Availability: Willingness and ability to work weekends as required by the retail schedule.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, particularly within furniture or home decor.

• Design Sensibility: An eye for design and an understanding of interior aesthetics to assist customers with their selections.

• Additional Language Proficiency: Fluency in languages other than English is considered an asset, enhancing ability to serve a broader customer base.

• Arithmetic Skills: Good fundamental math skills for transaction processing and sales calculations.

📝 Enhancement Note: The "0-2 years" experience level suggests that while prior retail or customer service experience is preferred, extensive experience is not a strict requirement, indicating a role suitable for individuals early in their sales or design careers.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While not explicitly stated as a formal requirement, candidates are encouraged to showcase examples of customer interaction success and sales achievements if available.

• Demonstrating an understanding of sales processes, from initial customer engagement to closing, is beneficial.

Process Documentation:

• The role involves executing established sales and customer service processes as defined by store management.

• Adherence to visual merchandising guidelines and store maintenance protocols is expected.

• Understanding and contributing to the customer journey, from showroom visit to purchase and post-sale follow-up, is part of the operational flow.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio is unlikely to be required. However, candidates should be prepared to discuss their sales process, customer service approach, and any relevant project experience during the interview.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Competitive Salary & Commission: A combination of a strong hourly wage and commission structure to reward sales performance.

• Comprehensive Benefits Plan: Includes health, dental, and vision insurance.

• Enhanced Mental Health Support: Specialized resources and coverage for mental well-being.

• Stocked Kitchen: Access to snacks, fresh fruit, coffee, and tea.

• EV Charging: Free electric vehicle charging available at the head office.

• Generous Product Discounts: Employee discounts on Moe's Home Collection products for personal use, friends, and family.

• Professional Development: Opportunities for learning and career advancement.

• On-site Gym: Access to an employee gym.

• Fitness Classes: Free weekly spin classes at Ride Cycle Club (Vancouver and Toronto locations).

Working Hours:

• Full-time position, likely involving 40 hours per week.

• Must be available to work weekends, as is typical for retail roles.

📝 Enhancement Note: The salary range is provided and includes commission, indicating a performance-driven compensation structure. The benefits package is quite comprehensive, highlighting employee well-being and perks.

🎯 Team & Company Context

🏢 Company Culture

Industry:

Company Size:

Founded:

Team Structure:

• This role reports to the Retail Manager at the Vancouver Terminal Showroom.

• The Design Consultant will be part of the Retail Sales Team, working closely with fellow sales associates and showroom staff.

• Collaboration is emphasized, with a requirement to work effectively with all associates.

Methodology:

• The company emphasizes an entrepreneurial approach, encouraging new ideas and agile decision-making.

• Customer-centricity is a core value, with a focus on customer-curated collections and outstanding service.

• Data-driven insights are likely used to inform sales strategies and product development, though this role is more focused on execution than analysis.

Company Website:

• https://moeshome.com/

📝 Enhancement Note: The company presents itself as entrepreneurial, people-first, and customer-curated, with a blend of established family values and growth ambitions. The multi-brand strategy (Moe's, Sundays, Hetta) is a key differentiator.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Sales Progression: Opportunity to advance to senior sales consultant roles, potentially specializing in specific product lines or customer segments.

• Retail Management: Potential pathway to become a Sales Lead, Assistant Manager, or Retail Manager, taking on more responsibility for team leadership, operations, and P&L.

• Design Specialization: With a strong performance and demonstrated design aptitude, there may be opportunities to move into more dedicated design roles or client-eling services.

• Cross-Brand Experience: Gaining experience across Moe's Home Collection, Sundays, and Hetta brands provides a broad understanding of the furniture market.

• Professional Development: The company offers professional development opportunities, which could include sales training, product knowledge enhancement, and leadership skills development.

📝 Enhancement Note: The growth path is typical for retail sales roles, offering clear progression from individual contributor to management. The company's multi-brand structure also provides diverse learning opportunities.

🌐 Work Environment

Office Type:

Office Location(s):

• Terminal Showroom, 1728 Glen Drive, Vancouver, BC.

Workspace Context:

• Collaborative Environment: The showroom is designed to be a dynamic space where team members work together to serve customers and maintain the space. Collaboration with fellow associates is a key expectation.

• Customer-Centric Layout: The workspace is organized to facilitate customer browsing, interaction, and sales consultations.

• Product Showcase: The environment is centered around displaying furniture and decor, requiring an appreciation for visual presentation.

• Tools & Technology: While not explicitly detailed, standard retail tools such as POS systems, potentially CRM software, and communication devices would be available.

Work Schedule:

• Full-time employment, typically 40 hours per week.

• Requires flexibility to work weekends. Specific shift patterns would be determined by the Retail Manager based on store operating hours and staffing needs.

📝 Enhancement Note: The description of the showroom as "modern, casual, and open with views" suggests an attractive and engaging work environment, complemented by on-site amenities like a gym and stocked kitchen.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an HR or hiring manager review of applications.

• In-Person Interview: Candidates will likely undergo one or more interviews at the Vancouver showroom. This will involve discussing customer service philosophy, sales approach, product interest, and suitability for the team environment.

• Scenario-Based Questions: Expect questions related to handling customer inquiries, dealing with challenging situations, and demonstrating product knowledge.

• Sales Simulation: A potential element could involve a role-play scenario to assess sales and consultation skills.

• Team Interaction: Opportunities to meet the Retail Manager and potentially other team members to assess cultural fit and collaborative potential.

• Final Assessment: Evaluation will focus on customer service aptitude, sales potential, design interest, reliability, and alignment with company values.

Portfolio Review Tips:

• As this is an entry-level role with a retail focus, a formal portfolio is generally not expected. However, if you have relevant experience, consider preparing to discuss:
  • Customer Service Successes: Examples of going above and beyond for a customer.
  • Sales Achievements: Quantifiable results from previous sales roles, if applicable.
  • Design Projects: Any personal or academic projects showcasing design skills or styling ability.
  • Product Knowledge: Be ready to discuss how you approach learning about new products.

Challenge Preparation:

• Product Knowledge Challenge: Be prepared to discuss your understanding of furniture materials, styles, and how to communicate their benefits. Research Moe's Home Collection, Sundays, and Hetta brands beforehand.

• Sales & Service Scenario: Think about how you would handle a customer who is unsure about their style, or a customer looking for a specific item not immediately visible.

• Teamwork Scenarios: Consider how you would contribute to a team goal and handle disagreements with colleagues.

📝 Enhancement Note: The interview process will likely emphasize practical skills and personality fit for a customer-facing retail role, rather than deep theoretical knowledge or a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales orders, and inventory lookup. Proficiency in a retail POS system is expected.

• Customer Relationship Management (CRM) Software: Likely used to track customer interactions, manage leads, and facilitate follow-ups. Familiarity with CRM principles is beneficial.

• Inventory Management Systems: To check stock availability and product details.

Analytics & Reporting:

CRM & Automation:

• Basic CRM functionalities for customer management and follow-up.

• Automation might be present in POS systems for order processing or in marketing for customer outreach, but direct involvement is not specified.

📝 Enhancement Note: The technology stack will be typical for a retail environment, focusing on sales transaction processing and customer management. Advanced analytics or automation tool experience is not a primary requirement for this role.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Placing the customer at the forefront of all interactions, aiming to provide exceptional service and create loyal patrons.

• Teamwork & Collaboration: Working together effectively, respectfully, and efficiently with colleagues to achieve common goals and support store operations.

• Entrepreneurial Spirit: Embracing new ideas, taking initiative, and contributing to a dynamic and growing business environment.

• Passion for Design: A genuine interest in furniture and home decor, and the ability to translate this passion into helping customers create beautiful spaces.

• Accountability: Taking ownership of individual sales and service goals, and contributing to the overall success of the showroom.

• Integrity: Upholding high standards of honesty and professionalism in all dealings.

Collaboration Style:

• The company promotes a "people-first" culture and emphasizes strong teamwork. Associates are expected to work together respectfully and efficiently. This suggests an environment where open communication, mutual support, and shared responsibility are valued. The "modern, casual, and open office" environment further supports a collaborative atmosphere.

📝 Enhancement Note: The company culture blends entrepreneurial drive with a strong emphasis on people and customer relationships, aiming for a supportive and collaborative team environment within its retail showrooms.

⚡ Challenges & Growth Opportunities

Challenges:

• Meeting Sales Targets: Consistently achieving individual sales goals in a competitive retail market requires strong selling skills and customer engagement.

• Balancing Multiple Customers: The ability to multitask and effectively serve multiple customers simultaneously in a busy showroom environment can be demanding.

• Product Knowledge Retention: Keeping up-to-date with a diverse and growing product range across three distinct brands requires continuous learning.

• Physical Demands: The role involves physical activity, including lifting and moving furniture, which may be challenging for some.

• Weekend Work: Adapting to a work schedule that includes weekends is a common challenge in retail.

Learning & Development Opportunities:

• Sales Skills Enhancement: Training on consultative selling techniques, closing strategies, and customer service best practices.

• Product Expertise: Deep dives into the materials, construction, and design aesthetics of Moe's, Sundays, and Hetta furniture.

• Design Principles: Opportunities to learn basic interior design principles and application through product knowledge and on-the-job experience.

• Retail Management Training: For high performers, pathways to develop leadership skills for potential advancement into management roles.

• Industry Exposure: Working within a reputable furniture company provides exposure to market trends and consumer preferences.

📝 Enhancement Note: The role offers significant opportunities for skill development in sales, customer service, and product knowledge, with a clear path for career progression within the retail and design industry.

💡 Interview Preparation

Strategy Questions:

• Customer Service Philosophy: Be prepared to articulate your approach to providing excellent customer service, using examples of how you've handled customer needs effectively.

• Sales Approach: Describe how you would engage a customer in a showroom setting, guide them through product selection, and close a sale. Discuss your understanding of commission-based sales.

• Product Knowledge Strategy: How do you go about learning new products? How would you explain the benefits of a solid wood dining table versus a veneer one?

• Handling Difficult Situations: Prepare for scenarios where a customer is dissatisfied, indecisive, or has a complaint.

Company & Culture Questions:

• Brand Awareness: Research Moe's Home Collection, Sundays, and Hetta. Be ready to discuss what appeals to you about these brands and their products.

• Teamwork: How do you contribute to a positive team environment? How do you handle working with diverse personalities?

• Motivation: What drives you in a sales role, especially one with commission?

• Fit with Company Values: Discuss how your personal values align with the company's emphasis on customer-centricity, entrepreneurship, and passion for design.

Portfolio Presentation Strategy:

• If you have relevant experience (e.g., previous sales roles, design projects, customer service achievements), be ready to briefly highlight them. Focus on:
  • Quantifiable Results: Any sales figures, customer satisfaction scores, or project impacts you can share.
  • Process Overview: Briefly explain your approach to a typical sales interaction or customer service scenario.
  • Visual Examples: If you have photos of spaces you've styled or projects you've worked on, have them ready to show.

📝 Enhancement Note: The interview will likely assess your communication skills, sales aptitude, customer service orientation, and enthusiasm for the company's brands and products. Demonstrating a proactive attitude and a willingness to learn are key.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the recruiting website.

• Resume Optimization: Tailor your resume to highlight customer service experience, any retail or sales achievements, and your passion for design. Use keywords from the job description such as "customer service," "sales," "product knowledge," and "design."

• Company Research: Thoroughly research Moe's Home Collection, Sundays, and Hetta. Understand their brand identities, product offerings, and target markets. This will be crucial for demonstrating your interest and suitability during the interview.

• Prepare Sales & Service Scenarios: Mentally rehearse how you would handle common retail sales situations, customer inquiries, and service challenges. Consider how you would leverage product knowledge to assist customers.

• Portfolio Preparation (Optional but Recommended): If you have any examples of design work, styling projects, or documented sales successes, prepare to speak to them concisely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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