Product UX/UI Designer

📍 Job Overview

Job Title: Product UX/UI Designer

Company: Ontrac Solutions

Location: Antananarivo, Madagascar

Job Type: CONTRACTOR

Category: Product Design / UX/UI Design

Date Posted: 2026-05-26

Experience Level: Mid-level (3-5+ years)

Remote Status: On-site

🚀 Role Summary

• Design and scale user-centric mobile transactional experiences, with a strong focus on the YAS Agent App for AXIAN Telecom.

• Collaborate closely with product managers, developers, business stakeholders, and marketing teams in a fast-paced, agile environment.

• Develop intuitive user journeys, wireframes, prototypes, and high-fidelity UI mockups using Figma, adhering to and extending existing design systems.

• Conduct user testing and research to gather insights, identify friction points, and drive actionable product improvements.

• Integrate AI tools to enhance design velocity, consistency, and exploration of UX/UI solutions while maintaining a critical approach.

📝 Enhancement Note: The role is explicitly for a CONTRACTOR position, emphasizing project-based work or a defined term, likely requiring self-management and a focus on delivering specific design outcomes for AXIAN Telecom's mobile products. The location in Antananarivo, Madagascar, suggests a need for on-site presence, potentially within a regional hub serving multiple countries. The emphasis on "transactional experiences" and "super apps" indicates a focus on high-volume, critical user flows, demanding robust UX fundamentals and precise UI execution.

📈 Primary Responsibilities

• Drive product UX design by understanding user needs, product challenges, and business constraints to create intuitive, scalable, and efficient user journeys.

• Develop comprehensive user flows, wireframes, and interactive prototypes, actively contributing to product thinking and UX decision-making processes.

• Apply critical UX best practices, including usability, accessibility, information architecture, and interaction logic, to identify and resolve friction points for continuous user experience improvement.

• Execute mobile UI production by designing clean, structured, and consistent interfaces, producing high-quality UI mockups in Figma that respect and extend existing design standards and components.

• Contribute to and maintain the design system by structuring components and variants in Figma, ensuring visual consistency and scalability across products and countries, and collaborating with developers on Design System → Code workflows.

• Conduct user testing sessions, build feedback frameworks and UX questionnaires, analyze user behaviors, and translate insights into actionable product improvements.

• Collaborate effectively with developers to ensure design feasibility and consistency, participate actively in product discussions and functional trade-offs, and integrate mobile technical constraints into design solutions.

• Leverage AI tools strategically within design and production workflows to enhance velocity, consistency, and the exploration of UX/UI solutions, while critically evaluating AI outputs.

📝 Enhancement Note: The responsibilities highlight a blend of strategic product thinking and tactical execution. The emphasis on "transactional mobile products," "super apps," and "multi-country product environments" suggests a need for designers who can handle complexity and scale. The specific mention of "AI-Enhanced Workflow" indicates a forward-thinking approach to design processes, requiring adaptability and an experimental mindset.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and proficiency in UX/UI design principles is paramount.

Experience: 3–5+ years of hands-on experience in UX/UI Design or Product Design, with a proven track record in designing and evolving digital products, particularly mobile applications. Experience within product companies, startups, agencies, or software factories is expected.

Required Skills:

• Advanced proficiency in Figma, including mastery of components, variants, auto-layout, and design system management.

• Strong ability to design complex, intuitive, and scalable user journeys for mobile applications.

• Solid understanding of core UX principles: usability, ergonomics, user-centered design, information hierarchy, and accessibility.

• Experience in conducting or leveraging user testing and familiarity with UX research and validation methodologies.

• Proven ability to create structured, consistent, and implementation-ready mobile UI mockups.

• Proficiency in French (professional fluency required) and professional working proficiency in English.

• Strong product thinking and a continuous improvement mindset, prioritizing "useful before beautiful." Preferred Skills:

• Experience in the telecom sector or with super apps and transactional mobile platforms.

• Experience with large-scale Design Systems and contributing to their evolution.

• Familiarity with Agile, Product, or Design Thinking methodologies.

• Exposure to AI tools applied to design workflows for enhanced efficiency and exploration.

• Basic front-end development sensitivity (HTML/CSS) to facilitate collaboration with developers.

• Experience with product analytics tools such as Amplitude, Hotjar, Firebase Analytics, or equivalent.

• Familiarity with user testing and validation tools like Maze, FigJam, or Dovetail.

📝 Enhancement Note: The experience requirement is clearly defined as 3-5+ years, positioning this as a mid-level role. The distinction between required and preferred skills is crucial for candidates to self-assess their fit. The emphasis on Figma proficiency, coupled with a strong understanding of UX fundamentals and mobile design, forms the core technical requirement. Language skills (French and English) are critical for collaboration within AXIAN Telecom's operational context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a minimum of 3-5 years of applied UX/UI design experience, showcasing end-to-end product design projects for mobile applications.

• Include at least two detailed case studies focused on mobile transactional experiences or complex user journeys, highlighting problem definition, user research, design process, iterations, and final outcomes.

• Showcase advanced proficiency in Figma, including examples of component libraries, design system contributions, auto-layout usage, and responsive design considerations.

• Present evidence of user testing and validation activities, detailing how user feedback informed design decisions and led to measurable improvements.

• Highlight experience with AI tools integrated into design workflows, if applicable, demonstrating how they were used to enhance efficiency or exploration. Process Documentation:

• For each case study, clearly document the design process followed, including specific methodologies (e.g., user-centered design, agile sprints, design thinking).

• Detail the steps taken in user research and validation, including methods used (e.g., interviews, surveys, usability testing) and how insights were synthesized.

• Illustrate the iterative nature of the design process, showing how wireframes evolved into high-fidelity mockups and prototypes, with explanations for key design decisions.

• Provide clear explanations of how design solutions addressed specific user needs and business objectives, ideally with quantifiable results or impact metrics.

📝 Enhancement Note: For a Product UX/UI Designer role, a strong portfolio is non-negotiable. The emphasis here is on demonstrating practical application of skills, process, and impact, especially within the context of mobile and transactional design. The inclusion of AI tools and Design Systems points to modern design practices that candidates should be prepared to showcase.

💵 Compensation & Benefits

Salary Range: Given the location in Antananarivo, Madagascar (a developing economy with a lower cost of living compared to major Western hubs), and the CONTRACTOR employment type, a competitive rate would likely fall within the range of $30 - $50 USD per hour, or an equivalent monthly/project-based compensation. This estimate is based on typical rates for experienced contract UX/UI designers in emerging markets, considering the specific skill set (mobile, transactional, Figma, AI integration) and the potential for international project involvement.

Benefits: As a contractor, standard employee benefits may not apply. However, potential benefits could include:

• Flexible working hours, allowing for autonomy within project deadlines.

• Opportunity to work on impactful mobile products for a large telecommunications group (AXIAN Telecom).

• Exposure to diverse markets and user bases across multiple countries.

• Potential for contract extension or future opportunities within Ontrac Solutions or AXIAN Telecom.

• Professional development opportunities through exposure to AI-enhanced workflows and large-scale design systems.

Working Hours: Typically 40 hours per week, with flexibility expected to meet project milestones and collaborate across different time zones if necessary. The on-site requirement in Antananarivo suggests adherence to local business hours, with potential for occasional adjustments for critical project phases or international team syncs.

📝 Enhancement Note: Salary estimation for a contractor role in Madagascar requires careful consideration of local economic factors, the international nature of the client (AXIAN Telecom), and the specialized skills required. The provided range aims to be competitive for specialized contract work in the region. Benefits for contractors are often different from full-time employees, focusing more on project-specific advantages and flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Ontrac Solutions operates within the technology and software services sector, providing solutions for various clients. AXIAN Telecom, the client for this role, is a significant player in the telecommunications industry across Africa and emerging markets. This context implies a focus on digital transformation, mobile-first strategies, and catering to diverse user needs in rapidly growing economies.

Company Size: Ontrac Solutions is likely a mid-sized to large service provider, given its ability to engage in international projects. AXIAN Telecom is a major telecommunications group with a substantial employee base across its operating countries.

Founded: Information on Ontrac Solutions' founding date is not readily available, but its engagement with a large entity like AXIAN suggests established operations. AXIAN Group has a history dating back to the early 2000s, indicating significant experience and a stable presence in the telecom sector.

Team Structure:

• The Product UX/UI Designer will be part of a dedicated product team focused on AXIAN Telecom's digital initiatives, specifically the YAS Agent App and other mobile transactional experiences.

• This team likely includes Product Managers, other Designers, Developers (front-end and back-end), QA testers, and potentially Business Analysts.

• Reporting will likely be to a Design Lead, Product Lead, or a Project Manager within Ontrac Solutions or AXIAN Telecom, with close collaboration across functions. Methodology:

• Expect a blend of Agile and potentially Design Thinking methodologies, emphasizing iterative development, user feedback loops, and rapid prototyping.

• Data analysis will be crucial for understanding user behavior and product performance, informing design decisions. Workflow optimization will be a continuous pursuit, especially with the integration of AI tools.

• Collaboration will be highly valued, with an emphasis on cross-functional partnerships to ensure alignment between design, development, and business objectives.

Company Website: https://ontrac-solutions-llc.breezy.hr (Ontrac Solutions' careers page)

📝 Enhancement Note: The company context emphasizes the operational environment the designer will enter. Working with AXIAN Telecom means focusing on real-world, high-impact mobile solutions for large user bases in diverse African markets, requiring a pragmatic and user-centric approach.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product UX/UI Designer, requiring 3-5+ years of experience. It involves significant autonomy in design execution and contribution to product strategy, moving beyond basic task execution to proactive problem-solving and system design.

Reporting Structure: The designer will likely report to a Design Lead or Product Manager within the project team. Collaboration will be extensive with Product Managers, Developers, and Business Stakeholders, necessitating strong communication and interpersonal skills to navigate different perspectives and priorities.

Operations Impact: The designer's work will directly impact the usability, adoption, and effectiveness of critical mobile applications, particularly transactional ones for AXIAN Telecom. Success will be measured by improved user engagement, conversion rates, customer satisfaction, and operational efficiency facilitated by well-designed interfaces.

Growth Opportunities:

• Skill Specialization: Deepen expertise in mobile UX/UI design, transactional flows, design systems, and AI-enhanced design workflows.

• Leadership Potential: Opportunities to mentor junior designers, lead design initiatives for specific features, or contribute more significantly to product strategy and design system governance.

• Cross-functional Exposure: Gain insights into product management, development processes, and business operations within the telecommunications sector, broadening overall understanding of product lifecycle management.

• International Exposure: Work on products and user experiences for diverse markets across Africa, offering unique challenges and learning opportunities.

📝 Enhancement Note: The growth analysis focuses on how this contract role can serve as a stepping stone for career advancement. It highlights skill development, potential for increased responsibility, and exposure to a significant industry player, making it attractive for ambitious designers.

🌐 Work Environment

Office Type: The role is specified as "On-site" in Antananarivo, Madagascar. This suggests a physical office environment where the designer will work alongside other team members. It could be an office space managed by Ontrac Solutions or a shared workspace, or potentially co-located within AXIAN Telecom's facilities.

Office Location(s): Antananarivo, the capital city of Madagascar, offers a dynamic urban setting. Specific office details would need to be confirmed, but it's likely to be situated in a business district.

Workspace Context:

• Expect a collaborative workspace designed to foster teamwork and communication between designers, product managers, and developers.

• Access to standard design tools and technology is expected, with a strong emphasis on Figma. The company may provide necessary hardware and software licenses.

• Opportunities for regular interaction with the core project team will be present, facilitating design reviews, brainstorming sessions, and problem-solving discussions.

Work Schedule: The standard working hours are likely 40 hours per week, aligning with local business practices in Antananarivo. However, flexibility may be required to accommodate project deadlines, cross-team collaboration across different time zones (if applicable), and the dynamic nature of a contractor role.

📝 Enhancement Note: The "On-site" designation is key here. Candidates should expect a traditional office setting, emphasizing in-person collaboration. The context of Madagascar suggests a potentially vibrant local work culture, integrated with international project demands.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and alignment with the role's requirements. Be prepared to clearly articulate your design philosophy and approach.

• Design Challenge/Case Study Presentation: You may be asked to present one or two key projects from your portfolio, detailing your process, decision-making, and the impact of your work. This is a critical step to demonstrate your problem-solving abilities and communication skills.

• Technical Interview: Discussion on specific UX/UI skills, Figma proficiency, design system knowledge, and experience with user testing and research methodologies.

• Cultural Fit/Team Interview: Conversation with hiring managers and potential team members to assess collaboration style, adaptability, and alignment with company values and the project team's dynamics.

• Final Interview: Potentially with senior leadership to discuss the strategic impact of the role and finalize terms.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest, most relevant projects, focusing on mobile applications and transactional experiences.

• Tell a Story: For each project, clearly outline the problem, your role, your process (emphasizing research, ideation, and iteration), your key contributions, and the outcomes/impact. Quantify results where possible.

• Showcase Figma Mastery: Include screenshots or interactive prototypes demonstrating your advanced use of Figma, including components, auto-layout, and design system elements.

• Highlight User-Centricity: Emphasize how user needs and feedback drove your design decisions, showcasing your user research and testing experience.

• Address AI Integration: If you have experience using AI in design workflows, showcase specific examples and the benefits achieved.

• Be Concise and Clear: Ensure your portfolio is easy to navigate and your explanations are clear and to the point.

Challenge Preparation:

• Understand the Context: Research AXIAN Telecom, their current mobile offerings, and the general landscape of telecom apps in Africa. Consider the YAS Agent App's specific purpose.

• Practice Articulation: Be ready to clearly explain your design process, rationale behind decisions, and how you handle trade-offs in a collaborative environment.

• Focus on Impact: Prepare to discuss how your designs have led to measurable improvements in user experience, engagement, or business metrics.

• Demonstrate Problem-Solving: Be ready to discuss how you would approach a given design problem related to mobile transactional flows or agent applications.

📝 Enhancement Note: The application process emphasizes practical demonstration of skills through a portfolio and potential design challenges. Candidates should be prepared to articulate their thought process and the business impact of their design work, particularly in the context of mobile and transactional applications.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core design tool, with advanced proficiency required in its features like components, variants, auto-layout, and design system management.

• Prototyping Tools: Figma's built-in prototyping capabilities, or potentially external tools integrated with Figma, for creating interactive user flows.

• User Testing & Research Platforms: Experience with tools such as Maze, FigJam (for collaborative ideation), or Dovetail (for research synthesis) is expected, or equivalent platforms.

Analytics & Reporting:

• Familiarity with product analytics tools is a "nice to have" but highly beneficial. Examples include:
  • Amplitude: For product analytics and user behavior tracking.
  • Hotjar: For heatmaps, session recordings, and user feedback.
  • Firebase Analytics: For mobile app usage analytics.

CRM & Automation:

• While not directly a CRM/Automation role, understanding how design integrates with these systems or influences their user experience is valuable, particularly for agent apps that might interact with customer data or operational workflows.

• Design System → Code Workflows: Understanding the principles of connecting design systems to development codebases is crucial for efficient implementation and scalability.

📝 Enhancement Note: Figma is the absolute cornerstone of the required technical stack. The emphasis on "Design System → Code" workflows indicates a need for designers who understand the practicalities of implementation and collaboration with engineering teams.

👥 Team Culture & Values

Operations Values:

• User Empathy: A strong "useful before beautiful" mindset, prioritizing user needs and usability over pure aesthetics.

• Product-Oriented Problem Solving: A proactive approach to identifying and solving design challenges that contribute to product success and business objectives.

• Collaboration & Humility: Being a team player with openness to feedback, constructive criticism, and collaborative idea generation.

• Attention to Detail & Autonomy: High standards for design quality and the ability to work independently and manage tasks effectively.

• Curiosity & Continuous Learning: A commitment to staying updated with design trends, tools (especially AI), and methodologies for ongoing professional development.

• Scalability & Consistency: A focus on designing solutions that are maintainable, scalable across different products and regions, and visually consistent.

Collaboration Style:

• Cross-functional Integration: Working closely with product managers, developers, and business stakeholders to ensure alignment and shared understanding.

• Iterative Feedback: Embracing a culture of regular design reviews, constructive feedback exchange, and iterative refinement of designs.

• Knowledge Sharing: Willingness to share insights, best practices, and learnings with the team, contributing to a collective growth environment.

• Efficiency Focus: A shared drive to optimize workflows and leverage tools (including AI) to improve design and development velocity.

📝 Enhancement Note: The culture values practical, user-focused design delivered through collaborative and iterative processes. The emphasis on "useful before beautiful" and "product-oriented problem solving" is a strong indicator of the desired mindset for this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Diverse Markets: Adapting designs to suit the varied needs, technological constraints, and cultural nuances of users across multiple African countries.

• Balancing User Needs vs. Business Constraints: Navigating trade-offs between ideal user experiences and technical feasibility, project timelines, and business objectives.

• Scaling Design Systems: Contributing to and maintaining a robust design system that supports a growing suite of mobile products and ensures consistency.

• Integrating AI Effectively: Leveraging AI tools strategically to enhance workflows without compromising design quality or user experience, requiring critical evaluation and experimentation.

• Cross-functional Alignment: Ensuring smooth collaboration and communication with product, engineering, and business teams, who may have different priorities or perspectives.

Learning & Development Opportunities:

• Specialized Mobile UX/UI: Deepen expertise in designing for complex transactional flows, mobile-first principles, and user engagement strategies specific to emerging markets.

• Design System Expertise: Gain hands-on experience managing and contributing to large-scale design systems, understanding their architecture and impact on product development.

• AI in Design: Develop practical skills and strategic understanding of how AI can augment the design process, from ideation to production.

• Telecom Industry Insights: Acquire valuable knowledge about the telecommunications sector, its operational complexities, and the role of digital products in driving business in Africa.

• Contracting Experience: Develop skills in client management, project delivery, and navigating contractual work environments.

📝 Enhancement Note: This section focuses on the inherent difficulties of the role and how they can be framed as opportunities for professional growth, making the position more appealing to ambitious candidates.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex mobile user journey you designed. What were the key challenges, how did you approach them, and what was the outcome?" (Focus on process, problem-solving, and impact.)

• "How do you prioritize user needs versus technical constraints or business requirements when designing a feature?" (Assess product thinking and trade-off management.)

• "Walk me through your process for designing and implementing a new component within an existing design system. How do you ensure consistency and scalability?" (Demonstrate design system knowledge and practical application.)

• "How have you used AI tools in your design workflow? What were the benefits, and what are your thoughts on their role in future design processes?" (Gauge familiarity and critical thinking regarding AI.) Company & Culture Questions:

• "What interests you about working on mobile transactional experiences for AXIAN Telecom, and specifically the YAS Agent App?" (Assess research and genuine interest.)

• "How do you approach collaboration with developers and product managers, especially when there are differing opinions?" (Evaluate teamwork and communication skills.)

• "Describe a time you received critical feedback on your design. How did you handle it, and how did it influence your work?" (Assess openness to feedback and adaptability.)

• "What does 'useful before beautiful' mean to you in the context of product design?" (Understand alignment with core company values.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process (ideation, wireframing, prototyping, testing, iteration), your specific contributions, and the measurable results.

• Showcase Figma Expertise: Be prepared to demonstrate specific Figma features used, such as complex auto-layout, component states, or design system implementation.

• Highlight User Insights: Clearly articulate how user research and testing informed your design decisions and led to positive outcomes.

• Discuss AI Integration: If applicable, explain how AI tools were used and the tangible benefits they provided to your workflow or the final design.

• Be Concise and Engaging: Practice your presentation to be clear, articulate, and within the allotted time. Be ready to answer in-depth questions about your work.

📝 Enhancement Note: This section provides specific, actionable advice tailored to the role and company, helping candidates prepare effectively for each stage of the interview process.

📌 Application Steps

To apply for this Product UX/UI Designer position:

• Submit your application through the provided Breezy HR link: https://ontrac-solutions-llc.breezy.hr/p/dfda1c8171a7-product-ux-ui-designer

• Curate Your Portfolio: Select 3-4 of your most relevant mobile UX/UI design projects, ensuring they showcase your Figma proficiency, user-centric approach, and experience with transactional flows or complex user journeys. Clearly articulate your role, process, and outcomes for each.

• Tailor Your Resume: Highlight your 3-5+ years of experience in UX/UI or Product Design, specifically mentioning mobile applications, design systems, user research, and Figma expertise. Quantify achievements where possible.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on storytelling, design rationale, and the impact of your work. Be ready to discuss your experience with AI tools and design systems.

• Research AXIAN Telecom: Understand their market presence, current mobile offerings, and the potential challenges and opportunities in the telecom sector in Africa. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.